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Phoenix Theatre London – Home of Come From Away

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Best Safety Standards

This venue is COVID SECURE and follows all safety measures recommended by the government to ensure that you enjoy a safe and socially-distanced theatre-going experience. Know More

See it Safely

Safe Experiences

Wondering about all that’s being done to keep you safe? Find out more about the safety measures and COVID-safe protocols theatres have implemented to ensure your safety.

Social Distancing Measures

  • The venue has been redesigned to minimize contact among all viewers
  • Different groups will be seated separately
  • Pre-ordering of interval snacks will be facilitated wherever possible
  • Cashless and paperless transactions are recommended.
  • All viewers are requested to keep their belongings to a minimum since cloakroom facilities may be closed
  • Activities such as taking photographs with the artists or autograph signing may be restricted

Preventive Safety Measures

  • Protective gear such as masks are mandatory to enter the venue
  • All viewers will be subjected to temperature checks before entering the venue

Sanitization Measures

  • Theatres will be cleaned after every show
  • Hand sanitizers will be provided at each entry and exit

Contactless E-Tickets

  • Only print-at-home tickets and e-tickets will be accepted

Know More

Having opened its doors in the year 1930, the Phoenix Theater is considered to be one of the newer theaters on the West End. The look of the Phoenix is based on traditional Italian theaters, with golden engravings, and red seats, carpets, and curtains. The exterior of the theater retains a neoclassical look with the interior following a more Italian style of architecture. Unlike most West End theaters, the Phoenix has not undergone much renovation and has retained its original facade.

The Phoenix Theater opened with the successful and highly rated comedy, ‘Private Lives’ by Noel Coward, starring Coward himself and the legendary Laurence Olivier. Other notable productions that have taken stage at the Phoenix include, ‘Love for Love’, ‘Harlequinade’, ‘The Browning Version’, ‘The Canterbury Tales’ etc. Currently the Phoenix is all set to showcase 'Dick Whittington' from 5 Dec 2021.

Venue Details

Address: Charing Cross Road, London WC2H 0JP, United Kingdom

Opened: 1930

Seating Capacity: 1012
Stalls : 474
Dress Circle : 280
Upper Circle: 254

Seating Chart
Check out the Phoenix Theatre Seating Plan here.

Now Playing At The Phoenix Theatre London

Dick Whittington

phoenix Theatre London

The Broadway edition of Come From Away was nominated for a massive 7 awards at the 71st Tony Awards, where it won Best Direction for a musical. Telling the story of 38 aircrafts that were asked to land in the town of Gander in Newfoundland. The key characters are based on the inhabitants of Gander that took care of the nearly 7000 passengers that ended up stranded. Written by David Hein and Irene Sankoff, this heartwarming tale was spun as a result of their visits to Gander and interviewing its residents on the 10th anniversary of the dreadful 9/11 incident. A film adapation is also in the works.

The Story

As a result of the 9/11 terrorist attacks, 38 planes have been asked to divert and land at Gander Airport, and the relatively quiet town sparks to life. While the passengers do not have a clue as to why they've landed in another location, the residents of the town are quick to act and do the needful. While the news of the awful incident stresses out the passengers, they're also surprised by how hospitable the town's residents are. This story of staying positive amid a horrendous incident is one that's worth a viewing when it opens at West End.


Rachel Tucker as Beverley, Annette and others
Nathanael Campbell as Bob and others
Clive Carter as Claude and others

Show Timings

Monday, Thursday & Friday - 7:30 PM
Wednesday & Saturday - 7:30 PM & 2:30 PM

Running Time

1 hour and 40 minutes

Practical Information

Disabled Access

There are no steps entering the theatre at the main Charing Cross entrance. An alternative level access entrance leading directly to the Dress Circle is at the Flitcroft Street. Please note that there are no lifts that can be used to access all seating sections - only stairs can be used.

There are no steps between rows in the Stalls section. The Dress Circle has space for a wheelchair in Box C, however, this is not suitable for big electrice wheelchairs. Additionally, seats A27 and A28 have transfer seating, with room for companions in adjacent seats.

Please note that there is an infra-red system for those hard of hearing, and headsets are available in the foyer.

Available Facilities

Bar: There is a bar on each level, in addition to the Noel Coward Bar. Please note that the bars are not fully accessible.

Cloakroom: There is a large cloakroom at the theater. Large items can be checked in for £1 each.

Guide Dogs: Guide dogs are allowed in to the auditorium.

Toilets: There are male and female toilets on each level of the theater. The Access-adapted toilets are at the Dress Circle level, beside the boxes.

Handy Tips

  • Food and drinks in plastic containers are allowed inside the theater, however, hot food is prohibited. Drinks purchased at the bar must be transferred into plastic cups before entering the auditorium.
  • Try booking your tickets as early as possible for best seats and best prices. As the show gets closer to the date, prices do tend to increase as demand also increases.
  • Try to be on time at all costs! Some shows do not entertain latecomers and the ones that do, expect you to be as quiet as a mouse as you try to find your seats. Better to save yourself and others the trouble and be there at least 10-15 minutes before the doors open (45 minutes before the performance).

Getting There

Tube: Tottenham Court Road (Central and Northern Line) and Leicester Square (Northern and Piccadilly Line)

Bus: Tottenham Court Road - 14, 24, 29, 134
Charing Cross Road - 14, 19, 24, 38, 176

Overground: Charing Cross Station

Restaurants near Phoenix Theatre London

1. Chipotle: Looking for a quick bite? Chipotle is the place for you. This place serves up some delicious Mexican fast food at very reasonable prices.

2. The Cafe at Foyles: A quaint little coffee shop tucked inside a bookstore that serves up some delicious coffee and scrumptious sides. If you are not too hungry and just want to something to munch on, look no further.

3. Social Eating House: Run by Jason Atherton, a former protégé of the famous Gordon Ramsay, Social Eating House holds a coveted Michelin Star. This luxury restaurant makes for a perfect evening along with your show.

4. Yauatcha: Another Michelin Star restaurant, this places offers authentic Chinese cuisine along with colourful, tasty cocktails.

5. Delhi Brasserie: Dubbed the ‘best restaurant in Soho’, Delhi Brasserie pays homage to India and offers patrons delicious Indian food. From aromatic curries to charcoal-grilled specialties, this places is bound to tickle your taste buds.


Where is Phoenix Theatre, London located?

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