Guided Tours in Rome

Will have to go back to the hotel for a nap afterwards. Our guide Marco was great you could definitely tell he knew his stuff. There was so much to take in 4 hours seem to fly by but is impossible to see everything you need a full day for this one for sure.

I liked the tour a lot. It was crazy hot the day we went so I was glad we went early. The dome climb was cool but intense. They need benches when you get down! 😅 Our guide was very informative. We moved slow and went about an hour longer than anticipated but it was very crowded.

Tuesday, August 4. We booked and purchased two tickets for the Papal Palace and the Secret Garden at Castel Gandolfo. When we arrived, we were surprised to find everything closed because the Holy Father had decided to stay an extra day at Castel Gandolfo. Officially, the website listed it as open and available for visits. The gendarmerie advised us to call the Vatican Museums’ customer service. They stated that the matter was outside their jurisdiction since the tickets had been purchased in advance by credit card through Headout. Unfortunately, your website does not list any phone number for information or assistance. After I sent three emails requesting a refund, and received three replies (all in English...) apologizing for the inconvenience and stating that they were looking into the reason for the closure, the full refund was credited to my card on the 16th. Aside from the fact that I was unable to visit the Papal Palace and the Secret Garden at Castel Gandolfo (perhaps for my next vacation in Rome)—which was not Headout’s fault—everything was handled very correctly and professionally. ... Thank you.

I was able to enter quickly by purchasing tickets by pre-ordering online without waiting for a long time at the site. You can scan the T-cat purchased on your mobile phone and enter it easily without printing a separate paper ticket, so we highly recommend online pre-purchase. The magnificence of the Pantheom internal scrim is a must-experience place.

Headout made it simply and easy for my husband and I, we didn't have to make any line. Great Pantheon tour! Our guide was very helpful, engaging, and made history come alive. Smooth experience, highly recommend!

Honestly I picked a good time when it was not too crowded and the organisers were extremely helpful too. I was a little scared hearing everyone's stories but skip the line tickets are the best lol and everything was convenient.

Fantastic organisation from the team. Really useful information given before heading into the museums that I feel was beneficial to know.

The tour was awesome!! Thanks to the tickets we bought in advance, we were able to get into the basilica and take the elevator without waiting in line at all. It took us 3 hours instead of the whole day we had expected. Thank you so much