The Headout
protects every booking you make
We go to the furthest extent to make sure your experience is nothing short of great. You deserve that, always.
100% ticket guarantee
You'll always receive valid tickets for exactly what you've booked and in time for your visit. If we ever fail to deliver the right tickets, we'll fix it promptly and well before your visit. If we don't get it right, you'll get a full refund immediately.
100% experience guarantee
Your experience will happen as described. If an attraction is closed or our local partner cancels, you will be immediately rebooked to a comparable or a better experience. If you aren't happy with it, you'll get a refund immediately.
100% assistance guarantee
You're never on your own. We're available 24/7 in multiple languages over email, call, or chat, and aim to resolve all queries within 48 hours. If we anticipate a delay due to on-ground partner dependencies, we'll always share a clear update within 24 hours of you contacting us.
Frequently asked questions
Yes. Every booking made on our website and app is automatically covered by the Headout Promise. There’s nothing extra to buy or opt into.
Please refer to the Terms of Use for more details