Rome for history geeks

I was able to get a last-minute ticket through Headout for the Roman Forum, which had already sold out that day. The process was easy, and the ticket was on my phone 30 minutes later.

However nobody was waiting for us at the meeting point, after a phone call there was no.problem to enter san pietro without queuing

It was very convenient because we didn't have to stand in a long line—we arrived at our scheduled time and were able to go right in. The audio guide helped us figure out which way to go and what was around us. The booking process was simple and straightforward.

Will have to go back to the hotel for a nap afterwards. Our guide Marco was great you could definitely tell he knew his stuff. There was so much to take in 4 hours seem to fly by but is impossible to see everything you need a full day for this one for sure.

We didn't have to wait in long lines. We were able to secure our tickets at an early entrance time slot. It was our first visit to Rome so we truly enjoyed it. Thank you!

We booked our tickets for the Borghese Gallery through Headout and the whole process was an absolute breeze. We were a couple of travelers from Greece visiting Rome for a few days, and we really didn't want to deal with long queues or scrambling for last-minute tickets (which are usually sold out anyway). The app was a lifesaver—we just showed the barcode on our phones at the entrance and walked right in. As for the gallery itself, words can't even describe it. It's honestly the most beautiful and well-curated museum we saw during our entire trip to Italy. What completely blew our minds were the sculptures by Bernini. Masterpieces like 'Apollo and Daphne' and 'The Rape of Proserpina' are so incredibly detailed that the marble literally looks like real, soft skin. Of course, being from Greece, we couldn't help but notice and be totally amazed by all the ancient Greek elements and mythology that dominate so many of the pieces, both in the sculptures and the stunning ceiling frescoes. It gave us a really nice sense of familiarity walking through those rooms. The organization inside the gallery was spot on, too. It wasn't overly crowded at all because of the strict two-hour time slots, which meant we could actually take our time and enjoy the art in peace. I highly recommend it—both visiting this amazing place and using the Headout platform, which worked like a charm!

Tuesday, August 4. We booked and purchased two tickets for the Papal Palace and the Secret Garden at Castel Gandolfo. When we arrived, we were surprised to find everything closed because the Holy Father had decided to stay an extra day at Castel Gandolfo. Officially, the website listed it as open and available for visits. The gendarmerie advised us to call the Vatican Museums’ customer service. They stated that the matter was outside their jurisdiction since the tickets had been purchased in advance by credit card through Headout. Unfortunately, your website does not list any phone number for information or assistance. After I sent three emails requesting a refund, and received three replies (all in English...) apologizing for the inconvenience and stating that they were looking into the reason for the closure, the full refund was credited to my card on the 16th. Aside from the fact that I was unable to visit the Papal Palace and the Secret Garden at Castel Gandolfo (perhaps for my next vacation in Rome)—which was not Headout’s fault—everything was handled very correctly and professionally. ... Thank you.

Everything was well organized, with clear instructions, and we received everything on time. It was a good price for this activity. In short: great value for the money. This was my first experience with HeadOut, and it certainly won’t be my last.