Things to do in New York

Your Guide To Visiting The 9/11 Museum Memorial – Tickets, Tours & More

Last Updated On

9/11 Memorial Museum is Now Open

Reopened On

July 4, 2020

Safety Measures

🚶🏻‍♂️🚶🏻‍♂️Social Distancing

😷 Mandatory Masks

🧼 Hand Sanitisation Station

👉👉 Unidirectional Flow

New Rules and Guidelines

  • All visitors to the Memorial will be required to wear masks. 
  • Social distancing will be enforced.
More Updates

Revised Opening Hours


1 pm - 8 pm

On September 11th, 2001, New York (and the US in general) was subject to one of the most deadly and violent acts of international terrorism in the history of the world. 4 passenger planes were hijacked by 19 terrorists. Of these 4 aeroplanes, 2 crashed into the north and south towers of the World Trade Centre in New York, one crashed into the Pentagon in Virginia and the last plane, headed for the White House, crashed into a field in Pennsylvania after passengers managed to overthrow the hijackers. These attacks resulted in the death of 2,977 people and caused injuries to over 6,000 people, making this the single deadliest terrorist attack in human history.

On that day, America and the rest of the world came to a standstill. People all over stopped in their tracks and were overwhelmed with emotions of grief, anguish, fear and sadness. September 11, 2001 is a day that will never, ever be forgotten.

The 9/11 Memorial Museum is a tribute to the men, women and children who lost their lives on that fateful day. It is also a commemoration to the firefighters and law enforcement officials who were part of the rescue mission, post the attacks. In a sense, this memorial is the physical embodiment of what took place on that day, and a reminder to help future generations understand what took place.

A trip to New York definitely warrants a visit to the 9/11 Memorial Museum, if not to understand what exactly took place that day but at least to pay homage to the victims and their families.

National September 11 Memorial & Museum

9/11 Memorial Museum

The 9/11 Memorial Museum is a physical reminder of what took place on September 11th, 2001 and is a site dedicated to those who lost their lives. The site is made up of two parts - The Ground Zero Memorial and the 9/11 Museum.

The Ground Zero Memorial consists of two reflection pools and a waterfall, which are located right at the footprints of where the Twin Towers once stood. Entry to the Ground Zero Memorial is free of charge and does not require a ticket.

The 9/11 Museum, on the other hand, sits at the ‘archaeological heart of the World Trade Centre Site’ and tells the story of 9/11 through a variety of media, artifacts, archives and narratives. Entry to the museum does require a ticket.

You can choose to visit both the memorial and the museum, or just one, depending upon your convenience and time-restraint. However, do keep in mind that this experience is the 4th most popular thing to do in New York (according to TripAdvisor), so you may want to make time for it and explore the 9/11 Memorial Museum entirely.

Ground Zero Memorial

9/11 Memorial Museum

The National September 11 Memorial is a tribute to the near 3,000 people who lost their lives during the World Trade Centre bombing in 1993 and the 9/11 attacks. The Ground Zero Memorial features two reflection pools, nearly an acre in size each, and a quaint, peaceful waterfall (largest man-made waterfall in North America). On the bronze rims around these pools, you will find the names of every person who died during this tragedy etched into the metal, a powerful reminder of the greatest loss of life resulting from a terrorist attack in the US. This area, with the pools and waterfall, is a place to remember, honour and pay respects to the victims of this attack, the rescue personnel and their families.

At the Ground Zero Memorial, you will also find what’s known as ‘The Survivor Tree’, a Callery Pear tree that suffered severe damages at the time of the attacks. This tree was cared for and nursed back to health by the Department of Parks and Recreation, and was reintroduced to the site in 2010. This tree, with renewed branches, limbs and vigour serves as a living embodiment of hope and survival.

Ground Zero Memorial Opening Hours - 7:30 AM to 9:00 PM

On September 10th, entry is restricted till 3:30 PM.

9/11 Memorial Tickets

  • Save time and get skip the line entry into one of New York’s most popular experiences
  • Start your tour at St. Paul’s Cathedral, the church which served as a makeshift rescue centre for the injured during the attacks
  • Head next to the firefighter’s 9/11 Memorial Wall and take a look at the names of the people who sacrificed their lives in order to save others
  • Drop by the Engine and Ladder Company 10/10, the fire station at Ground Zero and here the touching, heroic stories of the first-responders
  • Finally, head to the 9/11 Memorial at Ground Zero and spend time at the tranquil reflection pools, paying homage to the victims
  • Enjoy the company and knowledge of a local tour guide, who will make you see and feel the experience through the eyes of a New Yorker

9/11 Memorial Tickets - Ground Zero Tour

  • No more waiting in long lines! Stride ahead with your Ground Zero tickets and begin your journey through the World Trade Center and the events surrounding it.
  • A local New Yorker with a close association to the tragedy of 9/11 will guide you through this insightful tour.

9/11 Museum

9/11 Memorial Museum

The 9/11 Museum in short, seeks to explore, study and understand the implications of the events of 9/11 and consider its continuing significance. The museum consists of two core exhibitions - the Historical Exhibition and the Memorial Exhibition.

The Historical Exhibition is located within the original footprint of the North Tower and tells the events of this tragedy in 3 parts - Events on the Day, Before 9/11 and After 9/11. These stories are told and conveyed using original artifacts, images, audio/video recordings and first-person testimonials. The Memorial Exhibition is located in the original footprint of the South Tower, and it features portrait photographs of the 2,983 victims. Visitors can read more about these people, through an interactive tablet, and also hear about the victims’ lives, as told by their family members.

Apart from the permanent exhibitions, the 9/11 Museum also hosts a number of temporary exhibitions and houses a permanent collection which includes over 11,000 artifacts, textiles, artwork, books and manuscripts relating to the tragedy.

The 9/11 Museum is quite vast, with a number of collections and exhibitions, making it easy to get a little confused when you first enter. To avoid this confusion it is recommended to take a guided tour of the museum. With a guide, you will be able to make sense of everything you see and enjoy the museum to its fullest.

Opening Hours
Sunday - Thursday: 9:00 AM to 8:00 PM (last entry at 6:00 PM)
Friday & Saturday: 9:00 AM to 9:00 PM (last entry at 7:00 PM)

9/11 Museum Tickets

  • Enjoy priority access to the 9/11 Museum and save yourself the hassle of standing in line
  • Relive the fateful day as you hear a number of first-person testimonies, watch video recordings of the events and gaze at the 11,000 artifacts collected from the site
  • Get an intimate experience as you learn the names and faces of those unfortunate few who lost their lives on 9/11
  • Head to the 9/11 Memorial and pay respects to the victims and their families
  • Spend time at the reflection pool and admire the calmness and serenity it provides

9/11 Memorial & Museum Admission: Skip the Ticket Line

  • Visit the 9/11 Memorial and pay homage to the victims of the attacks at the twin reflecting pools.
  • Hear personal stories of the victims and their families and view short feature films that throw more light on the events of 9/11
  • Check out the Survivor Tree, the only living thing that remained after the attacks of 9/11

Practical Information for visiting the 9/11 Memorial Museum

9/11 Memorial Address

180 Greenwich Street, New York, NY 10007, USA

Getting to the 9/11 Memorial Museum

By Subway

  • A, C, 1, 2 or 3 to Chambers Street
  • 2 or 3 trains to Park Place
  • E Train to World Trade Centre
  • R Train to Rector Street
  • R Train to Cortlandt Street

By Bus

  • M55 Southbound: get off at Broadway and Thames Street
  • M55 Northbound: get off at Trinity Place and Rector Street
  • M22 Southbound: get off on Vesey Street between North End Avenue and West Street

By Taxi

The closest taxi stands are located on West Street and Liberty Street and on Vesey Street at West Street.

Find directions to the 9/11 Memorial Museum.

9/11 Memorial Tickets - Combos and Deals

If you're planning to combine your National September 11 Memorial & Museum visit along with the nearby One World Observatory, you can purchase combo tickets that help you save a few dollars and entrust you with a local guide. If you're looking to experience NYC from the bay, there are NYC Hop On Hop Off Ferry combos that are a steal too!

WTC Ground Zero Tour + 9/11 Museum & One World Observatory Tickets

  • 9/11 Museum Tickets
  • WTC Ground Zero Tour
  • Access to the 100th Floor Observation Deck
  • Free Add-ons : Sky Portal, City Pulse, and SEE FOREVER Theater

WTC Ground Zero Tour + One World Observatory Tickets

  • WTC Ground Zero Tour
  • Access to the 100th Floor Observation Deck
  • Free Add-ons : Sky Portal, City Pulse, and SEE FOREVER Theater

Hop on Hop off Ferry + One World Observatory & 9/11 Museum Tickets

  • Tickets to the Hop on and Hop off ferry with 2 hop off locations throughout Manhattan
  • Professional tour guide narration in English
  • Tickets to the One World Observatory
  • 9/11 Museum Tickets

Insider Tips for Visting The 9/11 Memorial Museum

  • Be sure to book your 9/11 museum tickets online! This not only helps you save considerable time at the venue but also helps you avail discounts and deals.
  • On Tuesdays, after 5:00 PM, the 9/11 museum tickets are distributed for free, on a first-come first-served basis.
  • Take a guided tour of the 9/11 memorial and museum for a more immersive and fruitful experience.
  • Try to visit the memorial and museum on a weekday morning. This will help you avoid all the crowds and long lines!
  • You are allowed to pictures for personal use, but do keep in mind that this is a place of reverence and mourning.
  • Both the museum and memorial are wheelchair-accessible
  • Know that there is a 9/11 Tribute Museum on Fulton street which is a different museum from the 9/11 Memorial Museum. The 9/11 Tribute Museum is a project of the September 11th Families’ Association which brings together those who want to learn about 9/11 with those who experienced it.

9/11 Memorial & Museum Reviews

This museum is an absolute must when in New York but prepare yourself for a rollercoaster ride of emotions, this museum is so well put together, that you can feel the the absolute panic and disaster, from actual voice recordings on a telephone from the cockpit of the plane that tried to crash into the Pentagon to broken teddies, watches and shoes from people affected, complete fire engine from Emergency response that was destroyed and the twisted steel girders then you can quietly sit in a room where pics play and voice recordings tell you about each responder that was killed. The next time Im in New York I defintely will revisit

- 736kerynb, October 2018 Tripadvisor

Wonderful but very emotional experience. A must see part of history at least once in your lifetime! The museum is much larger than I expected. I did not get to read/see every single exhibit due to the large crowds but I believe I experienced enough. My 13 year old daughter had lots of questions about that day since she was not even born when it happened. I think it really helped her understand the devastation that occurred that day. Even though it was so crowded I can’t help but feel everyone there felt connected in some way. The mood of the crowd was very solemn. Never Forgotten 9/11.

- iluvocmd, October 2018 Tripadvisor

To know more about visitor's experiences, read the 9/11 Memorial Tripadvisor reviews.

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