Museums

9/11 Memorial & Museum Tickets

Women observing the 9/11 Memorial in New York City.

South Tower Excavation exhibit at a museum with twisted steel beam.

9/11 Museum exhibit with September 11, 2001 text and map display.

Fire truck Ladder 3 exhibit at 9/11 Museum, New York City.

Open today

Explore at your pace

Choose your entry time, stay as long as you like

Free cancellation

Free cancellation up to 24 hours before the start of your experience

Book now, pay later

Book now without paying anything. Cancel for free if your plans change.

Experience the 9/11 Memorial & Museum with these tickets that unveil poignant tales, pivotal artifacts, and symbols of resilience.

4.6/5

(3,875)

Vicki

Oct 2025

Verified booking

4/5

Jim Quinn was very good at being our tour guide. It was good to hear a local person describing what 9-11 felt like. But your company did a horrible job directing us to the wrong meet-up location. Even though the tickets said to meet at the Ocullus, the email we received the day before the tour stated the meet-up location was St. Paul Chapel. Since the email was the last info sent, we went to the Chapel. When no one from your company showed up, we went to the Ocullus, barely making it there in time for the tour. You need to do a better job with communication. Just know that Jim Quinn was a 5-star tour guide but your company deserves a 1-star.

Noel

Nov 2025

Verified booking

5/5

Jose was an excellent giide who shared with us many stories of pre 9/11 and beyond. He's VERY knowledgeable about the history before ( decades) and after. We were actually surprised to learn so much even about the architecture. He brought to our attention what you DON'T hear standing at the pools and significance of the WHY. The museum's significance stands on its own. We totally appreciated our almost 5 hour visit. For full appreciation, I would recommend high school age up. Just tried to upload some great photos - rejected- sorry...

Snezana

Oct 2025

Verified booking

5/5

Although it was a cloudy, raining afternoon, there were large crowds gathered in front of the memorials as well as the museum. The artifacts and information videos brought chills down my spine. People were emotional and had tears that brought the experience to another level. This is definitely a must see if you go to NY. Remembering that day and the world's reaction only enhanced how tragic this event was in 2001! A definite must see!

Dive into the heart of history with your ticket to the 9/11 Memorial & Museum, an emotional journey that resonates globally.

Stand beside the reflecting pools, where North America's largest manmade waterfalls resonate with deep emotions and stories.

Get access to "In Memoriam," remember the brave souls who lost their lives and know their stories.

Marvel at the monumental endurance in the Foundation Hall, especially the last column, while learning the events surrounding it.

For a deeper experience, choose the Ground Zero tour with skip-the-line tickets to the Museum.

9/11 Museum timed-entry ticket

Access to the Museum's current exhibitions

Access to 9/11 Memorial, Survivor Tree, and Memorial Glade

Free Wi-Fi

9/11 Memorial & Museum $2 service fee

Ground Zero Guided Tour & 9/11 Museum Skip-the-Line Tickets (optional)

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

4.6
3,875 reviews
How do we collect reviews?
These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.
2.9K
673
97
35
139
Guests from United Kingdom, France, Canada and over 10 countries have loved this experience
What our guests say
Noel
Nov 2025
Verified booking
5/5
Jose was an excellent giide who shared with us many stories of pre 9/11 and beyond. He's VERY knowledgeable about the history before ( decades) and after. We were actually surprised to learn so much even about the architecture. He brought to our attention what you DON'T hear standing at the pools and significance of the WHY. The museum's significance stands on its own. We totally appreciated our almost 5 hour visit. For full appreciation, I would recommend high school age up. Just tried to upload some great photos - rejected- sorry...
Julia
Nov 2025
Verified booking
5/5
An absolute must-see when in New York. It’s not only a testament to a piece of history that so many of us witnessed — even if only on the news — but what moved me most was the love that resonated throughout the memorial: the last phone calls and words from the victims, the sense of community, and the incredible strength of all the people who supported one another through their grief.
Scott
Nov 2025
Verified booking
5/5
The museum was very well organised, we added the option of the audio guide that just added to the experience. Will definitely return.
José
Nov 2025
Verified booking
5/5
The drama of the situation is the excellent quality of the museum
Rolf
Nov 2025
Verified booking
5/5
Very powerful exhibits that made you feel the impact.

Journey Through Resilience & Remembrance

Your day at the 9/11 Memorial & Museum begins amidst the twin reflecting pools, a vast expanse of tranquility accentuated by North America's largest manmade waterfalls. Here, the heartstrings tug a little harder, as the names inscribed into bronze panels of everyone who perished in the attacks whisper tales of what once was. Witness the white oak trees, each distinctive in its growth pattern, resonate with the individuality of the lost souls. Amidst them, stands the Survivor Tree, a Callery Pear tree. Its revival from the ashes of devastation and the juxtaposition of its gnarled stump with smooth new limbs symbolize the undying spirit of hope and endurance.

Inside Chronicles of Time & Tragedy

As you transition indoors, over 11,000 artifacts await, chronicling the fateful day and its aftermath. The Historical Exhibition paints the timeline, from the day before 9/11 to the aftermath, also shedding light on tales from the Pentagon and Flight 93. Continuing forward, faces and stories come alive in "In Memoriam," putting a human touch to the numbers and statistics of the tragedy. The enormity of the event is captured in the Foundation Hall, with the imposing last column and slurry wall.

9/11 Museum and Memorial

Monday	09:00am - 07:00pm	last entry 06:00pm
Tuesday	Closed
Wednesday	09:00am - 07:00pm	last entry 06:00pm
Thursday	09:00am - 07:00pm	last entry 06:00pm
Friday	09:00am - 07:00pm	last entry 06:00pm
Saturday	09:00am - 07:00pm	last entry 06:00pm
Sunday	09:00am - 07:00pm	last entry 06:00pm

Mercer Labs

Monday	11:00am - 08:00am	last entry 06:45am
Tuesday	11:00am - 08:00am	last entry 06:45am
Wednesday	11:00am - 08:00am	last entry 06:45am
Thursday	11:00am - 08:00am	last entry 06:45am
Friday	10:00am - 08:00am	last entry 06:45am
Saturday	10:00am - 08:00am	last entry 06:45am
Sunday	10:00am - 08:00am	last entry 06:45am

Important Information

There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.

Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.

Service animals are allowed at the Memorial.

All visitors and baggage are subject to security screening, including any personal mobility devices.

Your voucher will be emailed to you shortly.

Please display your mobile voucher along with a valid photo ID at the ticket redemption point.

Kindly ensure that you arrive 10-15 minutes before the start time of your experience to avoid any delays.

Ticket Redemption Point

Redeem your ticket at 9/11 Memorial & Museum.

Address: 180 Greenwich St, New York, NY 10007, United States

Get Directions to the Redemption Point