Direct Entry 9/11 Memorial Tickets
Visit the 9/11 Memorial & Museum and reflect on the terrible events of September 11th, 2001.
- Visit the 9/11 Memorial and pay homage to the victims of the attacks at the twin reflecting pools.
- Explore the museum and see over 11,000 artifacts collected from the site of the crash.
- Check out the Survivor Tree, the only living thing that remained after the attacks of 9/11.
- 9/11 Memorial Museum timed entrance ticket
- Access to the Museum’s current exhibitions
- Access to the National September 11 Memorial, ‘Survivor Tree,’ and Memorial Glades
- 9/11 Memorial and Museum $2 service charge
- Free WiFi
- Downloadable audio guide app
- State-of-the-art air purification system that regulates the air quality
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
9/11 was a day that changed the world forever. Visiting the National 9/11 Memorial and Museum is an emotionally heavy experience, guaranteed to stir emotions among the visitors. The Memorial's twin reflecting pools, located within the foundation of the twin peaks, are nearly an acre in size each and feature the largest manmade waterfalls in North America. The names of every person who died in the attacks are inscribed into bronze panels edging the Memorial pools and serve as a powerful reminder of the horrific events.
Featuring over 11,000 artifacts from ephemera and textiles to artwork, books and more, the museum’s exhibitions attract over a million visitors each year. There are three permanent exhibition sections here. The Historical Exhibition takes you on a journey through the day before the event, the day of 9/11, and what followed after. You will even learn the story of the World Trade Center and the Pentagon and the story of Flight 93. The Memorial Exhibition "In Memoriam", offers visitors a chance to know the stories of the men, women, and children who succumbed to the tragedy. The Foundation Hall is a massive room that houses both the last column and the slurry wall.
Another important element in the 9/11 Memorial & Museum is the white oak trees that surround the pools. These trees were chosen due to their individuality (each tree grows and exhibits different behaviors at a specific time) which serves as a reminder of the individuals who lost their lives. Make sure to keep an eye out for the Survivor Tree. This Callery Pear tree was badly damaged after the attacks of September 11th and was nursed back to health before being returned in 2010. The new smooth limbs that extend from the shapeless stump create a visible demarcation between the past and the present, serving as a living reminder of hope and survival.
know before you go
COVID-19 Safety Measures
All visitors 18 years of age or older must show ID and proof of vaccination to enter the Museum.
As a reminder, we have a cancelation policy in place that allows all customers to cancel for a full refund or reschedule their visit up to 24 hours before the scheduled activity.
Because of the high cost of maintenance, enhanced cleaning, and disinfecting procedures, the National September 11 Memorial & Museum has found it necessary to add a health and safety fee of $2, which will be applicable starting January 14, 2022.
COVID-19 vaccination proof requirements will be expanded to include younger children and to require full vaccination. Starting 14 Dec, children aged 5-11 will be required to have proof of vaccination for public indoor activities. They must show they have received at least one dose of a vaccine.
Starting 27 Dec, people 12 and older participating in public indoor activities will be required to show proof they have received two vaccine doses, except for those who have received the one dose of the Johnson & Johnson vaccine.
For proof of vaccination, you can use:
- CDC Vaccination Card. A digital photo or photocopy of this card is also acceptable.
- NYC Vaccination Record or other official immunization records, including from your health care provider. A digital photo or photocopy of this card is also acceptable. If you are unable to get this record, call 311.
- NYC COVID Safe App: You can upload to this app a photo of your CDC vaccination card or other official records, along with your photo ID.
- CLEAR Health Pass: You can use the digital vaccine card option in the CLEAR app if you are 18 and older and are fully vaccinated.
- Excelsior Pass (or Excelsior Pass Plus). You will need the phone number or email address associated with your New York vaccination record to use this app. If you cannot use this app, try one of the other options listed above.
- There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
- Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
- Service animals are welcome at the Memorial.
- The single entrance to the Museum is accessible. On all levels inside the Museum, elevators, and escalators are offered throughout the space wherever stairs are available.
- All visitors and baggage are subject to security screening, including any personal mobility devices.
- The temperature of the Museum is between 68 and 72 degrees Fahrenheit (20 and 22 degrees Celsius). You may want to bring a jacket or sweater to stay warm during your visit.
- There is limited seating throughout the Museum. Benches are available in the Concourse Lobby, on the Ramp, in Memorial Hall, Foundation Hall, and within the memorial and historical exhibitions.
- Open daily from 10am - 5pm.
9/11 Memorial Museum:
- Thur - Mon: 10am - 5pm (last entry at 4pm).
- Free Mondays: 3:30pm - 5pm (reservations are required for admission).
- Tue & Wed: Closed.
Children below the age of 6 can enter for free (carry a valid photo ID).
- Your voucher will be emailed to you shortly.
- Please display your mobile voucher along with a valid photo ID at the ticket redemption point.
- Kindly ensure that you arrive 10-15 minutes before the start time of your experience to avoid any delays.
Ticket Redemption Point
- Redeem your ticket at the ‘Ticket Holders’ queue at the entrance of the 9/11 Memorial & Museum.
- Address: 180 Greenwich St, New York, NY 10007, United States.
Get Directions to the Ticket Redemption Point
By Public Transportation
In lower Manhattan, the M5, M9, and M20 New York City transit buses all offer accessible service. The following train stations are accessible:
- Chambers Street 1, 2, 3 subway station
- WTC Cortlandt 1 subway station
- Fulton Street A, C, J, Z, 2, 3, 5 subway station
- Brooklyn Bridge/City Hall 4, 5, 6 subway station
The Memorial does not provide parking.
- In Manhattan, the Battery Parking Garage is a convenient, nearby parking option. Alternate entrances are located at 81 Washington Street and 20 Morris Street. SP+ parking facilities also provide parking close to the Memorial and Museum.
- If traveling by car from New Jersey or other points west, the Harrison PATH station is a convenient location to park in an adjacent parking facility, then take PATH to the World Trade Center.
Your ticket is valid only for the date and time selected during checkout.