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Edwin
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Visit one of the world’s most significant memorial sites, built on the original World Trade Center grounds and dedicated to honoring the victims of September 11 through thoughtful design and storytelling.
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Your ticket includes entry to the 9/11 Museum’s core exhibitions, offering detailed narratives, firsthand accounts, multimedia displays, and artifacts that document the day and its global impact.
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See the last column, the original slurry wall, personal belongings, and large-scale remnants from the Twin Towers, along with the “In Memoriam” exhibition that gives faces and stories to the names.
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Spend time at the twin reflecting pools, surrounded by white oak trees, and visit the Survivor Tree, a living symbol of hope, recovery, and resilience that endured against all odds.
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Enhance your visit with a guided Ground Zero tour and skip-the-line access to the museum, perfect for those who want expert-led storytelling and a deeper understanding of the site’s history and significance.
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9/11 Museum timed-entry ticket
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Access to the Museum's current exhibitions
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Access to the 9/11 Memorial, Survivor Tree, and Memorial Glade
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Free Wi-Fi
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9/11 Memorial & Museum $2 service fee
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Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets (as per option selected)
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You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
- 3,920 reviews4.6
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These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.
2.9K6789835141Guests from United Kingdom, France, Netherlands and over 10 countries have loved this experienceWhat our guests say
Edwin
Jan 2026Verified booking5/5
Emma
Jan 2026Verified booking5/5
Matthew
Jan 2026Verified booking5/5
Eric
Jan 2026Verified booking5/5Peter
Dec 2025Verified booking4/5
Step into a place of remembrance, reflection, and resilience at the 9/11 Memorial & Museum, where powerful storytelling, historic spaces, and personal artifacts create a deeply moving journey through one of the most defining moments of modern history.
Getting started
Arrive at the 9/11 Memorial & Museum at your selected time slot and enter through the main museum entrance at the World Trade Center site. All visitors must undergo a mandatory security screening, similar to airport security checks. Present your validated ticket at entry; a government-issued photo ID may be requested. Large bags are discouraged, and security procedures are in place to ensure a respectful and safe experience for all visitors.
What to expect
9/11 Memorial & Museum
A world-renowned cultural institution located at Ground Zero, the 9/11 Memorial & Museum honors the victims of September 11, 2001, while documenting the events, aftermath, and lasting global impact of the attacks.
Features
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Twin Reflecting Pools: Stand at the footprints of the original Twin Towers, where North America’s largest man-made waterfalls flow into serene pools etched with the names of nearly 3,000 victims, creating a space for quiet reflection.
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Survivor Tree: See the Callery pear tree that survived the attacks and was nursed back to health, now standing as a living symbol of hope, resilience, and renewal amid the white oak grove.
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Historical exhibition: Follow a detailed chronological narrative of September 11, from the morning before the attacks to their immediate aftermath, including powerful coverage of the Pentagon and Flight 93.
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In Memoriam exhibition: Connect personally with the individuals behind the tragedy through photographs, recorded memories, and stories shared by families, friends, and colleagues.
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Foundation Hall: Witness some of the museum’s most iconic elements, including the original slurry wall that held back the Hudson River and the last column, covered with messages left during recovery efforts.
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Artifacts and multimedia displays: Explore thousands of objects, audio recordings, and large-scale remnants that bring history into focus while honoring the human stories at its core.
Enhance your visit with an expert-led walking tour of the World Trade Center site, followed by priority access to the museum. Ideal for visitors seeking deeper historical insight, contextual storytelling, and a more structured experience.
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Accessibility
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Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.
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All public restrooms have wheelchair-accessible stalls.
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Service animals are allowed at the Memorial.
Additional information
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There are no age restrictions; however, the exhibition may not be appropriate for visitors younger than 10 years of age.
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All visitors and baggage are subject to security screening, including any personal mobility devices.
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Your voucher will be emailed to you shortly.
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Please display your mobile voucher along with a valid photo ID at the ticket redemption point.
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Kindly ensure that you arrive 10-15 minutes before the start time of your experience to avoid any delays.
Ticket Redemption Point
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Redeem your ticket at 9/11 Memorial & Museum.
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Address: 180 Greenwich St, New York, NY 10007, United States
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