Airport Lounges

London Heathrow Airport: Plaza Premium Lounge at Terminal 2

4.0/5(92)

Lorraine J

Solo

Verified booking

2 weeks ago

I absolutely loved the 3+ hours i spent in the plaza lounge on Monday. The service was excellent, the chairs comfortable and the environment was calm. It set the tone for my 14 hour flight to Cape Town. It was great to have refreshments from the bar, very good service from the staff and a tasty meal. The cost was reasonable and it was money well-spent. I shall be recommending this service to friends who travel frequently to South Africa from Heathrow. In future, I shall plan an early arrival at the airport, and settle into the Plaza Premium Lounge, to unwind and be spoiled prior to my international flight. I was so Impressed and have every confidence recommending this service. Thank you.

Jane N

Solo

Verified booking

3 weeks ago

Apart from the biscuits and cheese there was no food that I could have eaten. Its supposed to be international why does it have to only appeal to people of the sub continant. A shower would have been nice befor a 20 hour flight

Ian R

Couple

Verified booking

Last week

Service was good, food selection good , bit disappointed that I asked for a beer and was told only one was included and the other I had to pay for. Lounge was comfortable.

Anna W

Couple

Verified booking

Sep 2026

Going to the Lounge was perfect timing because we had had a long car journey to the airport. We felt soothed and refreshed by the quiet surroundings. The food could have been more varied but there was regular and generous replenishment. Using the Headout vouchers made a REAL difference! We had three hours (instead of the usual two) and best of all, could enter 'anytime' (instead of a fixed entry time). This means we did not have to guess how long our car journey and check-in would take! This small detail seals a perfect choice!

Billy M

Solo

Verified booking

Sep 2026

Very smooth and easy find in Heathrow Terminal 2. Not very busy inside so was a nice relaxing environment before my flight. Good selection of drinks, food was pleasant but would perhaps like more fresh fruit and bread.

Nichola J

Solo

Verified booking

Sep 2026

Service was excellent, staff attentive and ffroenfkt . Not a great variety of good sbd the noodle dish in had was cold. Lounge comfortable and because it was quiet there were plenty of seats.

Head over to the Plaza Premium Lounge in Heathrow Terminal 2 for 3 or 6 hours, with plush seating and a tranquil escape from the terminal crowds.

Help yourself to a freshly prepared hot and cold buffet, complemented by house wine, beer, spirits, and a full barista coffee service.

Stay productive or entertained with free high-speed Wi-Fi, charging points, and access to TV, newspapers, magazines, and live flight info.

Recharge in a calm lounge setting before your flight, and freshen up with paid shower rooms with towels; availability may vary, so head to reception to arrange access on the day.

3/6-hour access to Plaza Premium Lounge in Terminal 2 at London Heathrow Airport

Complimentary buffet meals with vegetarian options (hot and cold dishes)

Complimentary alcoholic beverages (house wine, beer, spirits)

Complimentary coffee & tea

Free Wi-Fi & charging stations

Comfortable seating with TV

Flight information screens

Premium drinks (at additional expense)

Shower facilities with towels and toiletries (subject to availability; charges may apply)

Hotel transfers

Printing & photocopying (charges may apply)

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

92 reviews
How do we collect reviews?
These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.
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Guests from Australia, Canada, United States and over 11 countries have loved this experience
What our guests say
Lorraine J
Solo
Verified booking
2 weeks ago
I absolutely loved the 3+ hours i spent in the plaza lounge on Monday. The service was excellent, the chairs comfortable and the environment was calm. It set the tone for my 14 hour flight to Cape Town. It was great to have refreshments from the bar, very good service from the staff and a tasty meal. The cost was reasonable and it was money well-spent. I shall be recommending this service to friends who travel frequently to South Africa from Heathrow. In future, I shall plan an early arrival at the airport, and settle into the Plaza Premium Lounge, to unwind and be spoiled prior to my international flight. I was so Impressed and have every confidence recommending this service. Thank you.
Anna W
Couple
Verified booking
Sep 2026
Going to the Lounge was perfect timing because we had had a long car journey to the airport. We felt soothed and refreshed by the quiet surroundings. The food could have been more varied but there was regular and generous replenishment. Using the Headout vouchers made a REAL difference! We had three hours (instead of the usual two) and best of all, could enter 'anytime' (instead of a fixed entry time). This means we did not have to guess how long our car journey and check-in would take! This small detail seals a perfect choice!
Jane N
Solo
Verified booking
3 weeks ago
Apart from the biscuits and cheese there was no food that I could have eaten. Its supposed to be international why does it have to only appeal to people of the sub continant. A shower would have been nice befor a 20 hour flight
Ian R
Couple
Verified booking
Last week
Service was good, food selection good , bit disappointed that I asked for a beer and was told only one was included and the other I had to pay for. Lounge was comfortable.
Sarah C
Couple
Verified booking
3 weeks ago
Food available was not very hot.There was no bacon or grilled tomatoes and only one choice of eggs.There were no apples available at 730am,the staff informed me they had ran out! I am comparing this lounge to one the No 1 lounge at terminal 3 which I also used on a previous occasion. I did not feel that it was value for money(£84!)

Relax at the Plaza Premium Lounge at Heathrow Terminal 2, with complimentary food, drinks, free Wi-Fi, and a stylish space to recharge before your flight.

Getting settled

Head to Level 4 of Terminal 2, the lounge is next to the Terminal Transfer area. Follow the signs past World Duty Free to find the entrance. Present your booking and photo ID at reception to check in.

What to expect

This elegantly designed lounge offers a calm retreat from the busy terminal, whether you want to work, dine, or simply relax before departure.

Features

Hours of access: Enjoy 3 or 6-hour access to the Plaza Premium Lounge at Terminal 2.

Lounge seating: Settle into armchairs, dining tables, or semi-private alcoves across multiple zones.

Meals, snacks & drinks: Tuck into a complimentary buffet of freshly prepared hot and cold dishes. At the bar, help yourself to house wine, beer, spirits, and barista-style coffee.

Private resting suites: Available for an additional fee; enquire at reception.

Wi-Fi & charging: Stay connected with high-speed Wi-Fi and power outlets throughout.

Information & entertainment: Track flights on live screens, and browse TV channels, newspapers, and magazines.

Shower facilities: Freshen up in one of 4 shower rooms with towels and toiletries provided (subject to availability & for an extra fee).

Lounge timings

Open daily from 5am to 9:30pm.

Documents required

Bring a valid boarding pass for a same-day international departure or transit flight from Terminal 2.

Carry a valid photo ID matching the name on your booking.

Rules & restrictions

The lounge is airside in Terminal 2, accessible only after security checks.

Seating may be restricted during peak periods.

What to bring

Bring a valid boarding pass for a same-day international departure or transit flight from Terminal 2.

Carry a valid photo ID (such as a passport) matching the name on your booking.

What's not allowed

Smoking and vaping are not permitted inside the lounge.

Pets are not allowed in the lounge.

Unaccompanied minors are not permitted.

Accessibility

The lounge is wheelchair accessible, with step-free entry and accessible lavatories.

For accessibility queries, contact the lounge reception upon arrival.

Additional information

Children under 2 years old are admitted free of charge. Children aged 2 and above require a separate ticket.

Children aged 11 and under must be accompanied by a paying adult.

The lounge may periodically restrict access due to capacity during peak periods.

Your voucher will be emailed to you shortly.

Display the voucher on your mobile phone with a valid photo ID at the starting point.

Please check your final voucher for the starting point details & specific instructions.