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Guided Tours

Ground Zero 9/11 Memorial Tour

Red roses and an American flag at the National September 11 Memorial in New York City.
Blonde woman smiling while listening to a guide during a group hike.
Saint Paul's Chapel at sunset with skyscrapers in Lower Manhattan.
FDNY Engine 10 parked on a New York City street with a person standing beside it.

Duration

1 hr 30 min - 3 hr 30 min

Open today

9:00am - 7:00pm

Free cancellation

Free cancellation up to 24 hours before the start of your experience

Book now, pay later

Book now without paying anything. Cancel for free if your plans change.

Guided tour

4.5/5

(310)

George Websdale

George

Mar 2026
Verified booking
The 9/11 experience was great but only after I paid for it a second time at the venue. The tour company "Headout" are total scammers. The guide never showed up for our 3pm tour and despite giving them proof that we were at the meeting point 35 mins before the due time they said we were a no show and refused me a refund. They also said 5 other people never showed up. I came to USA from Ireland specifically to visit the 9/11 memorial so why on earth would I not show up after paying 210 dollars. I would advise everyone to use a more reputable company to book your tours and avoid Headout.
Emma Brandis

Emma

Jan 2026
Verified booking
Wow! What a fabulous experience. We booked the 911 museum with an added 90 Min group tour. We had Tim M as our guide & he was so informative, lots of stories & added information. He really bought the tour to light & kept it very interesting taking added care not to keep us out in the cold for too long.
Vicki Bean

Vicki

Oct 2025
Verified booking
Jim Quinn was very good at being our tour guide. It was good to hear a local person describing what 9-11 felt like. But your company did a horrible job directing us to the wrong meet-up location. Even though the tickets said to meet at the Ocullus, the email we received the day before the tour stated the meet-up location was St. Paul Chapel. Since the email was the last info sent, we went to the Chapel. When no one from your company showed up, we went to the Ocullus, barely making it there in time for the tour. You need to do a better job with communication. Just know that Jim Quinn was a 5-star tour guide but your company deserves a 1-star.
Noel Eve Closs

Noel

Nov 2025
Verified booking
Jose was an excellent giide who shared with us many stories of pre 9/11 and beyond. He's VERY knowledgeable about the history before ( decades) and after. We were actually surprised to learn so much even about the architecture. He brought to our attention what you DON'T hear standing at the pools and significance of the WHY. The museum's significance stands on its own. We totally appreciated our almost 5 hour visit. For full appreciation, I would recommend high school age up. Just tried to upload some great photos - rejected- sorry...
Nancy F Attia

Nancy

Nov 2025
Verified booking
James was a great tour guide and we learned so much. He was super responsive to our questions and a fountain of knowledge on 911 history and NYC.
Ruth Popovich

Ruth

Sep 2025
Verified booking
We loved our street guide but I can't remember his name. We met him on September 12 at St. Peter's Roman Catholic Church.He told us so much information in an easy way to understand and retain.
    • Visit the 9/11 Memorial and walk across Ground Zero to pay your respects to the lives lost on September 11, 2001.

    • Your local guide will take you across the Memorial and the grounds, sharing stories of loss, bravery, and courage and narrating the events of the day as you walk.

    • Visit surrounding sights such as Saint Paul’s Chapel, the oldest public building in NYC, the FDNY Memorial Wall, the Memorial Pools, and more.

    • Participate in a tour that is as educational as it is emotional, and come out of it with a sense of profound respect and reflection.

    • Upgrade to get skip-the-line access to the 9/11 Museum to continue your journey of remembrance.

    • Guided tour of the 9/11 Memorial

    • Local English-speaking tour guide

    • Access to:

      • The Oculus

      • FDNY 10 House

      • Trinity Church

      • 9/11 Memorial Pools

      • The Survivor Tree

      • One World Trade Center

    • Skip-the-line tickets to the 9/11 Museum (as per option selected)

    • Food & beverage

    • Hotel pick-up & drop-off

  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

  • 310 reviews

    How do we collect reviews?

    These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.

    238
    40
    8
    5
    19
    Guests from United Kingdom, Canada, Ireland and over 10 countries have loved this experience

    What our guests say

    George Websdale

    George

    Mar 2026
    Verified booking
    The 9/11 experience was great but only after I paid for it a second time at the venue. The tour company "Headout" are total scammers. The guide never showed up for our 3pm tour and despite giving them proof that we were at the meeting point 35 mins before the due time they said we were a no show and refused me a refund. They also said 5 other people never showed up. I came to USA from Ireland specifically to visit the 9/11 memorial so why on earth would I not show up after paying 210 dollars. I would advise everyone to use a more reputable company to book your tours and avoid Headout.
    Emma Brandis

    Emma

    Jan 2026
    Verified booking
    Wow! What a fabulous experience. We booked the 911 museum with an added 90 Min group tour. We had Tim M as our guide & he was so informative, lots of stories & added information. He really bought the tour to light & kept it very interesting taking added care not to keep us out in the cold for too long.
    Matthew Simon Pickard

    Matthew

    Jan 2026
    Verified booking
    Jared the tour guide was great, lots of knowledge and energy. Museum experience was incredible, very moving.
    Alisha Jayne Anstee

    Alisha

    Dec 2025
    Verified booking
    Fabulous! Very informative and Jim Q our tour guide was just brilliant. Incredibly moving.
    Darlene Laslie

    Darlene

    Dec 2025
    Verified booking
    The knowledge of the day my guide had - he made me feel like I was there that day
  • Hear impactful stories about the day that changed New York forever from your local guide as you begin your tour across Ground Zero & the 9/11 Memorial.

    Getting started

    Meet your tour guide at the City Hall Subway Station at the intersection of Broadway & Warren Street to begin your tour.

    What to expect

    Saint Paul’s Chapel

    The oldest public building in New York City that is still in use.

    Features:

    • The Chapel is located a block away from where the attacks took place, and it managed to survive the debris despite its proximity.

    • It became a sanctuary for the survivors and grieving families post 9/11 and holds a lot of emotional value and significance to date.

    FDNY Memorial Hall & FDNY Ten House

    The fire station that had the first responders rush to the site as soon as the attacks happened.

    Features:

    • The fire station and FDNY Memorial Hall is a place of honor, courage, and bravery, to show respect to the emergency responders who rushed to Ground Zero on September 11.

    • Hear personal stories and accounts from local responders when you visit.

    9/11 Memorial & Ground Zero

    The memorial grounds and location where the Twin Towers once stood.

    Features:

    • Pay tribute to the thousands of lives lost during 9/11 at the 9/11 Memorial. Visit the 9/11 Memorial Pools, built in the area where the Twin Towers used to be, and pay your respects at the Survivor Tree.
  • 9/11 Museum and Memorial

    Monday9:00am - 7:00pm
    TuesdayClosed
    Wednesday9:00am - 7:00pm
    Thursday9:00am - 7:00pm
    Friday9:00am - 7:00pm
    Saturday9:00am - 7:00pm
    Sunday9:00am - 7:00pm
  • Accessibility

    • This experience is stroller/pram accessible.

    Additional information

    • You will need to pass through airport-style security to enter the 9/11 Museum.
    • Your voucher will be emailed to you instantly.

    • Display the voucher on your mobile phone with a valid photo ID at the meeting point.

    • Please arrive at the meeting point 15 mins before the scheduled time of your tour to avoid any delays.

    Meeting point

    • Please check your final voucher for the meeting point details and specific instructions.

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