From Rome: Sorrento & Pompei Day Trip with Entry Tickets

Sasha was a great tour guide! I really liked him and the gentleman driving our bus. I do wish that the event at Pompeii lasted longer, I would honestly have traded time at the 4 or 5 stops to spend more time at Pompeii. It felt like every stop was a predatory way to lead us into shops that were likely paying you folks to take us there and spend money. I did not enjoy the vibes of being taken to a jewelry shop without any forewarning. Once again I really enjoyed our tour guide, he was funny, intelligent, and sentimental/ respectful of the dead. I just wish the tour company "I <3 Rome" was better. Cheers, hopefully you take this as critical and not derogatory.

The Trip is designed in a bad way. Transfer to Sorrento takes a long time so finally you have only 1 hour at the city which is mostly used for the lunch (only opportunity to eat) then heading back towards Pompei takes another hours. As a result you have only about 2 hours for visiting Pompei (which, when you do not know the place, is hardly enough for even a quick tour), and almost no time to walk around Sorrento. Perhaps starting trip a hour earlier would give some additional time and probably help avoiding morning traffic jams when leaving city.

9 hours inside a bus. 50 minutes for a Quick Lunch in Sorrento where theres nothing to do in that time and 2 hours for a fast visit to Pompei. Not a goof way to organize a visit like this. Not doing it again.

We booked through a website that advertised our trip to include a 2-hour guided tour of Pompeii. Upon arrival at the bus, we were told we were not signed up for the guided tour and would have to pay 38 euros extra per person. In the end, we were given 1.5 hours at Pompeii. This included getting to and from the bus, a 10-minute walk away. I showed screenshots and links to the website stating what was advertised to both our guide on the day and your support team. The only response I have repeatedly received is that our package did not include a guide. How can you tell someone they did not pay for a service when your website stated on multiple pages that it was included in the price? The service team have been particularly unhelpful by just repeating the same information with no assurances that they will update the website, an apology that they provided a lesser service than the one they advertised, or an offer of reimbursement. Our guide was also instructed by, I assume, management to wait on a couple joining the tour at Sorrento. The couple were an hour and 10 minutes late. We sat on the bus for 45 minutes waiting for them. When we only had 1.5 hours in Sorrento and 1.5 hours in Pompeii, it is very unprofessional to ask a group of at least 25 people to sit and wait for 2 people for 45 minutes. This took up very valuable time that would have been better spent visiting the tour locations, as advertised. Overall, your company has been unhelpful and unprofessional when handling complaints. As well as unable to provide the products you are selling. The handling of this situation has been a disgrace since I first mentioned it to your very dismissive bus guide until now. As a tour guide myself, I know that there is a legal obligation to provide the services you have sold to your clients, as per the advertisement on the website.

Christian may be the best bus driver in the world! My guy has got skills, not only did he get us there and back I was so impressed I just had to tip him 20 Euro for a safe travel day! Mara was incredible, friendly and outgoing, she was extremely knowledgeable not only about destinations but sites along the way. She enhanced the ride by providing us music that was born from the locations she was telling us about giving us a deeper appreciation for the entire country of Italy and not just our paid destination spots! I would definitely recommend these two together if you're lucky enough to get them!