Guided Tours

Ground Zero 9/11 Memorial Tour

4.6/5(313)

William M

Couple

Verified booking

Yesterday

A very moving experience. I'm a retired firefighter and watched the events that day on tv as they unfolded. The monument and museum are very well done and worth every dollar and hour to visit. It's amazing to me how this Memorial rose out of all that death and destruction. Not to take anything away from all the civilian victims, Ladder 3, Captain Brown's helmet and the photos of those first responders who never made it home were especially meaningful to me. God bless all who serve, their families, friends and co-workers. Thank you. We must never forget. Never.

George W

Group

Verified booking

Mar 2026

The 9/11 experience was great but only after I paid for it a second time at the venue. The tour company "Headout" are total scammers. The guide never showed up for our 3pm tour and despite giving them proof that we were at the meeting point 35 mins before the due time they said we were a no show and refused me a refund. They also said 5 other people never showed up. I came to USA from Ireland specifically to visit the 9/11 memorial so why on earth would I not show up after paying 210 dollars. I would advise everyone to use a more reputable company to book your tours and avoid Headout.

Visit the 9/11 Memorial and walk across Ground Zero to pay your respects to the lives lost on September 11, 2001.

Your local guide will take you across the Memorial and the grounds, sharing stories of loss, bravery, and courage and narrating the events of the day as you walk.

Visit surrounding sights such as Saint Paul’s Chapel, the oldest public building in NYC, the FDNY Memorial Wall, the Memorial Pools, and more.

Participate in a tour that is as educational as it is emotional, and come out of it with a sense of profound respect and reflection.

Upgrade to get skip-the-line access to the 9/11 Museum to continue your journey of remembrance.

Guided tour of the 9/11 Memorial

Local English-speaking tour guide

Access to:

The Oculus

FDNY 10 House

Trinity Church

9/11 Memorial Pools

The Survivor Tree

One World Trade Center

Skip-the-line tickets to the 9/11 Museum (as per option selected)

Food & beverage

Hotel pick-up & drop-off

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

313 reviews
How do we collect reviews?
These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.
245
41
9
4
14
Guests from United Kingdom, Canada, Germany and over 8 countries have loved this experience
What our guests say
William M
Couple
Verified booking
Yesterday
A very moving experience. I'm a retired firefighter and watched the events that day on tv as they unfolded. The monument and museum are very well done and worth every dollar and hour to visit. It's amazing to me how this Memorial rose out of all that death and destruction. Not to take anything away from all the civilian victims, Ladder 3, Captain Brown's helmet and the photos of those first responders who never made it home were especially meaningful to me. God bless all who serve, their families, friends and co-workers. Thank you. We must never forget. Never.
Sarah C
Group
Verified booking
5 days ago
The deep explanatory nature of the guide was great! Very friendly!
Bonita H
Group
Verified booking
3 days ago
It was very informative but slow paced. Tim was great.
George W
Group
Verified booking
Mar 2026
The 9/11 experience was great but only after I paid for it a second time at the venue. The tour company "Headout" are total scammers. The guide never showed up for our 3pm tour and despite giving them proof that we were at the meeting point 35 mins before the due time they said we were a no show and refused me a refund. They also said 5 other people never showed up. I came to USA from Ireland specifically to visit the 9/11 memorial so why on earth would I not show up after paying 210 dollars. I would advise everyone to use a more reputable company to book your tours and avoid Headout.
Barbara K
Group
Verified booking
Mar 2026
Sean was a great guide and made our tour a very special and interesting one.

Hear impactful stories about the day that changed New York forever from your local guide as you begin your tour across Ground Zero & the 9/11 Memorial.

Getting started

Meet your tour guide at the City Hall Subway Station at the intersection of Broadway & Warren Street to begin your tour.

What to expect

Saint Paul’s Chapel

The oldest public building in New York City that is still in use.

Features:

The Chapel is located a block away from where the attacks took place, and it managed to survive the debris despite its proximity.

It became a sanctuary for the survivors and grieving families post 9/11 and holds a lot of emotional value and significance to date.

FDNY Memorial Hall & FDNY Ten House

The fire station that had the first responders rush to the site as soon as the attacks happened.

Features:

The fire station and FDNY Memorial Hall is a place of honor, courage, and bravery, to show respect to the emergency responders who rushed to Ground Zero on September 11.

Hear personal stories and accounts from local responders when you visit.

9/11 Memorial & Ground Zero

The memorial grounds and location where the Twin Towers once stood.

Features:

Pay tribute to the thousands of lives lost during 9/11 at the 9/11 Memorial. Visit the 9/11 Memorial Pools, built in the area where the Twin Towers used to be, and pay your respects at the Survivor Tree.

Accessibility

This experience is stroller/pram accessible.

Additional information

You will need to pass through airport-style security to enter the 9/11 Museum.

Your voucher will be emailed to you instantly.

Display the voucher on your mobile phone with a valid photo ID at the meeting point.

Please arrive at the meeting point 15 mins before the scheduled time of your tour to avoid any delays.

Meeting point

Please check your final voucher for the meeting point details and specific instructions.