Museums

9/11 Memorial & Museum Tickets

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Free cancellation up to 24 hours before the start of your experience

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4.6/5(3,994)

Yomaris G

Group

Verified booking

Jun 2026

Remembering that day was so moving, but the attention to every detail made us feel well-informed. We felt a sense of sorrow, and it kept us in a respectful silence.

George W

Group

Verified booking

Mar 2026

The 9/11 experience was great but only after I paid for it a second time at the venue. The tour company "Headout" are total scammers. The guide never showed up for our 3pm tour and despite giving them proof that we were at the meeting point 35 mins before the due time they said we were a no show and refused me a refund. They also said 5 other people never showed up. I came to USA from Ireland specifically to visit the 9/11 memorial so why on earth would I not show up after paying 210 dollars. I would advise everyone to use a more reputable company to book your tours and avoid Headout.

Visit one of the world’s most significant memorial sites, built on the original World Trade Center grounds and dedicated to honoring the victims of September 11 through thoughtful design and storytelling.

Your ticket includes entry to the 9/11 Museum’s core exhibitions, offering detailed narratives, firsthand accounts, multimedia displays, and artifacts that document the day and its global impact.

See the last column, the original slurry wall, personal belongings, and large-scale remnants from the Twin Towers, along with the “In Memoriam” exhibition that gives faces and stories to the names.

Spend time at the twin reflecting pools, surrounded by white oak trees, and visit the Survivor Tree, a living symbol of hope, recovery, and resilience that endured against all odds.

Enhance your visit with a guided Ground Zero tour and skip-the-line access to the museum, perfect for those who want expert-led storytelling and a deeper understanding of the site’s history and significance.

9/11 Museum timed-entry ticket

Access to the Museum's current exhibitions

Access to the 9/11 Memorial, Survivor Tree, and Memorial Glade

Free Wi-Fi

9/11 Memorial & Museum $2 service fee

Ground Zero Guided Tour & 9/11 Museum skip-the-line tickets (as per option selected)

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

3,994 reviews
How do we collect reviews?
These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.
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Guests from United Kingdom, Italy, France and over 40 countries have loved this experience
What our guests say
John S
Group
Verified booking
2 weeks ago
Learned alot about 911 that i didnt know. Everything was well organized and I couldnt get lost. Loved the small shows to let us see what actually happened during the time .
Kenneth S
Couple
Verified booking
3 days ago
Knowledge of what was so clearly needed to make such a memorial happen - truly something . Moving and very special in so many ways
Sherry G
Couple
Verified booking
4 days ago
The memorial was an attest to the resiliency of the city of New York. I was in awe of the enormity of the museum, thank you!!!!
Patricia L
Group
Verified booking
2 weeks ago
Second time and seem there was more and more emotional😢
Yomaris G
Group
Verified booking
Jun 2026
Remembering that day was so moving, but the attention to every detail made us feel well-informed. We felt a sense of sorrow, and it kept us in a respectful silence.

Arrive at the 9/11 Memorial & Museum at your selected time slot and enter through the main museum entrance at the World Trade Center site. All visitors must undergo a mandatory security screening, similar to airport security checks. Present your validated ticket at entry; a government-issued photo ID may be requested. Large bags are discouraged, and security procedures are in place to ensure a respectful and safe experience for all visitors.

9/11 Memorial & Museum

A world-renowned cultural institution located at Ground Zero, the 9/11 Memorial & Museum honors the victims of September 11, 2001, while documenting the events, aftermath, and lasting global impact of the attacks.

Features

Twin Reflecting Pools: Stand at the footprints of the original Twin Towers, where North America’s largest man-made waterfalls flow into serene pools etched with the names of nearly 3,000 victims, creating a space for quiet reflection.

Survivor Tree: See the Callery pear tree that survived the attacks and was nursed back to health, now standing as a living symbol of hope, resilience, and renewal amid the white oak grove.

Historical exhibition: Follow a detailed chronological narrative of September 11, from the morning before the attacks to their immediate aftermath, including powerful coverage of the Pentagon and Flight 93.

In Memoriam exhibition: Connect personally with the individuals behind the tragedy through photographs, recorded memories, and stories shared by families, friends, and colleagues.

Foundation Hall: Witness some of the museum’s most iconic elements, including the original slurry wall that held back the Hudson River and the last column, covered with messages left during recovery efforts.

Artifacts and multimedia displays: Explore thousands of objects, audio recordings, and large-scale remnants that bring history into focus while honoring the human stories at its core.

Enhance your visit with an expert-led walking tour of the World Trade Center site, followed by priority access to the museum. Ideal for visitors seeking deeper historical insight, contextual storytelling, and a more structured experience.

Accessibility

Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial.

All public restrooms have wheelchair-accessible stalls.

Service animals are allowed at the Memorial.

Additional information

There are no age restrictions; however, the exhibition may not be appropriate for visitors younger than 10 years of age.

All visitors and baggage are subject to security screening, including any personal mobility devices.

Your voucher will be emailed to you shortly.

Display the voucher on your mobile phone with a valid photo ID at the starting point.

Please check your final voucher for the starting point details & specific instructions.