Museums

9/11 Memorial & Museum Tickets

Women observing the 9/11 Memorial in New York City.

South Tower Excavation exhibit at a museum with twisted steel beam.

9/11 Museum exhibit with September 11, 2001 text and map display.

Fire truck Ladder 3 exhibit at 9/11 Museum, New York City.

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Experience the 9/11 Memorial & Museum with these tickets that unveil poignant tales, pivotal artifacts, and symbols of resilience.

4.6/5

(3,863)

Vicki

Oct 2025

Verified booking

4/5

Jim Quinn was very good at being our tour guide. It was good to hear a local person describing what 9-11 felt like. But your company did a horrible job directing us to the wrong meet-up location. Even though the tickets said to meet at the Ocullus, the email we received the day before the tour stated the meet-up location was St. Paul Chapel. Since the email was the last info sent, we went to the Chapel. When no one from your company showed up, we went to the Ocullus, barely making it there in time for the tour. You need to do a better job with communication. Just know that Jim Quinn was a 5-star tour guide but your company deserves a 1-star.

Snezana

Oct 2025

Verified booking

5/5

Although it was a cloudy, raining afternoon, there were large crowds gathered in front of the memorials as well as the museum. The artifacts and information videos brought chills down my spine. People were emotional and had tears that brought the experience to another level. This is definitely a must see if you go to NY. Remembering that day and the world's reaction only enhanced how tragic this event was in 2001! A definite must see!

Lilli

Oct 2025

Verified booking

5/5

Very touching w all the voicemails and stories of ppl throughout this horrible time in our country. The love and strength that ppl showed was amazing! Your museum represented that thru all the personal stories and items from all of that. Only wished that the written items that described or explained the artifacts and etc was that it was lighted bc I couldn't read it bc it was dark.

Dive into the heart of history with your ticket to the 9/11 Memorial & Museum, an emotional journey that resonates globally.

Stand beside the reflecting pools, where North America's largest manmade waterfalls resonate with deep emotions and stories.

Get access to "In Memoriam," remember the brave souls who lost their lives and know their stories.

Marvel at the monumental endurance in the Foundation Hall, especially the last column, while learning the events surrounding it.

For a deeper experience, choose the Ground Zero tour with skip-the-line tickets to the Museum.

9/11 Museum timed-entry ticket

Access to the Museum's current exhibitions

Access to 9/11 Memorial, Survivor Tree, and Memorial Glade

Free Wi-Fi

9/11 Memorial & Museum $2 service fee

Ground Zero Guided Tour & 9/11 Museum Skip-the-Line Tickets (optional)

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

4.6
3,863 reviews
How do we collect reviews?
These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.
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Guests from United Kingdom, France, Spain and over 10 countries have loved this experience
What our guests say
Snezana
Oct 2025
Verified booking
5/5
Although it was a cloudy, raining afternoon, there were large crowds gathered in front of the memorials as well as the museum. The artifacts and information videos brought chills down my spine. People were emotional and had tears that brought the experience to another level. This is definitely a must see if you go to NY. Remembering that day and the world's reaction only enhanced how tragic this event was in 2001! A definite must see!
Vicki
Oct 2025
Verified booking
4/5
Jim Quinn was very good at being our tour guide. It was good to hear a local person describing what 9-11 felt like. But your company did a horrible job directing us to the wrong meet-up location. Even though the tickets said to meet at the Ocullus, the email we received the day before the tour stated the meet-up location was St. Paul Chapel. Since the email was the last info sent, we went to the Chapel. When no one from your company showed up, we went to the Ocullus, barely making it there in time for the tour. You need to do a better job with communication. Just know that Jim Quinn was a 5-star tour guide but your company deserves a 1-star.
Patricia
Oct 2025
Verified booking
5/5
We came from mid Missouri to see the 911 site and museum. Absolutely heart breaking!! You feel the emotions of all the of those innocent people & their families. It was super crowded that day so some exhibits were impossible to get to. The Remembrance room was incredible. Seeing that steel beam , bent back onto itself.
Isaac
Oct 2025
Verified booking
5/5
I loved being there, in the same place that were the twins tower to feel and understand better the magnitude of the attacks
Susan
Oct 2025
Verified booking
5/5
So pleased I visited. A very moving experience.

Journey Through Resilience & Remembrance

Your day at the 9/11 Memorial & Museum begins amidst the twin reflecting pools, a vast expanse of tranquility accentuated by North America's largest manmade waterfalls. Here, the heartstrings tug a little harder, as the names inscribed into bronze panels of everyone who perished in the attacks whisper tales of what once was. Witness the white oak trees, each distinctive in its growth pattern, resonate with the individuality of the lost souls. Amidst them, stands the Survivor Tree, a Callery Pear tree. Its revival from the ashes of devastation and the juxtaposition of its gnarled stump with smooth new limbs symbolize the undying spirit of hope and endurance.

Inside Chronicles of Time & Tragedy

As you transition indoors, over 11,000 artifacts await, chronicling the fateful day and its aftermath. The Historical Exhibition paints the timeline, from the day before 9/11 to the aftermath, also shedding light on tales from the Pentagon and Flight 93. Continuing forward, faces and stories come alive in "In Memoriam," putting a human touch to the numbers and statistics of the tragedy. The enormity of the event is captured in the Foundation Hall, with the imposing last column and slurry wall.

9/11 Museum and Memorial

Monday	09:00am - 07:00pm	last entry 06:00pm
Tuesday	Closed
Wednesday	09:00am - 07:00pm	last entry 06:00pm
Thursday	09:00am - 07:00pm	last entry 06:00pm
Friday	09:00am - 07:00pm	last entry 06:00pm
Saturday	09:00am - 07:00pm	last entry 06:00pm
Sunday	09:00am - 07:00pm	last entry 06:00pm

Mercer Labs

Monday	11:00am - 08:00am	last entry 06:45am
Tuesday	11:00am - 08:00am	last entry 06:45am
Wednesday	11:00am - 08:00am	last entry 06:45am
Thursday	11:00am - 08:00am	last entry 06:45am
Friday	10:00am - 08:00am	last entry 06:45am
Saturday	10:00am - 08:00am	last entry 06:45am
Sunday	10:00am - 08:00am	last entry 06:45am

Important Information

There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.

Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.

Service animals are allowed at the Memorial.

All visitors and baggage are subject to security screening, including any personal mobility devices.

Your voucher will be emailed to you shortly.

Please display your mobile voucher along with a valid photo ID at the ticket redemption point.

Kindly ensure that you arrive 10-15 minutes before the start time of your experience to avoid any delays.

Ticket Redemption Point

Redeem your ticket at 9/11 Memorial & Museum.

Address: 180 Greenwich St, New York, NY 10007, United States

Get Directions to the Redemption Point