Adventure in Singapore

i brought 6 of my grandchildren for this Snow City experience. First time for this grandmother. All of them enjoyed so much bonding mingling throwing ice balls, d cart ride etc etc. Only i think when all completed, d photo choosing is almost alike a scam. They shd 1st before we choose our hardcopies, explain that if we choose hardcopies. this is how much per pc costs with d foto frame??? & NOT AFTER WE CHOSE, then they said hardcopies costs like this & if we want softcopy it wld costs like this?. AND THEN when we happened to chose odd no fotos, they said can we not put in d albums. WE R GOING TO PAY FOR OUR HARDCOPIES PHOTOS, WHY U WANT TO NOT GIVE US D FRAMES WHICH WE R GOING TO PAY FOR? why want to suggest not to put in d foto frame, shortchange us? U gave us QR code to scan all our fotos, we (7 of us) need your advise & instructions on how to do download our fotos into softcopies. While we r all busy still trying to scan QR code app etc . U told us to move out of d way bcoz we r blocking your counter. I found that rude, as we r ur 1st customers, we were there first & u need to finish servicing & assisting, attending to us first as we r buying d hardcopies & softcopies app .. in fact d counter at that time was not even that crowded. Noticed that photo counter staff tend to whisper to each other when serving attending to us & quite impatient. They need to attend hospitality & customer service course & not rush customers who have bought all their photos & giving u business🙏🏼

An absolute breeze of an experience. No ticket lines or anything... Just keep walking everywhere by scanning the QR Code given by Head out. Highly recommended!

I feel so exited to ride luge together with my kids. And it is so great to enjoy the view through cable car. I love it so much. So do the kids. It is a very empressive experience I had.

This game is really funny, you should choose the first route at Beach Station and then take the skyride first - luge, and 1 more time repeat. It's absolutely suitable for family outing.

It was amazing. Although I did not go, my husband and kid looked so happy. I was very afraid for them as they were very high up but I was sure that they were in safe hands. Thank you for this experience. We will definitely go again:)

The confirmation email took some time to be sent to my email. Need prebooking with the event company before we arrive.

Going for the second time now! The staff gave us proper training at both times. Super fun! Can't wait for my third visit :D

While it took 2 attempts via the Headout LiveChat on 6 May 2022, Headout agent Ann honoured her promise to communicate my dietary request to the Arbora Restaurant. Keep it up! Mwanwhile, I just have one suggestion, perhaps you can increase the number of LiveChat operators as it took about 8 - 10 minutes to reach a human operator. Thank you.