Santorini Volcanic Islands Cruise with Hot Springs Visit, Volcano Hike, Thirassia & Oia

Communication with headoit was very poor. It was agreed to meet at the hotel. I had previously asked jean out for confirmation. I received a reply confirming the appointment, in my opinion from AI. Fortunately, the host helped me by contacting the local partner. They had a lot of trouble tracking down our reservation. Finally, we were told to report to the port, where we were expected. When we got there, we weren't expected at all. Once again, they couldn't find our reservation. I finally got 2 tickets. I realized that the ticket indicated 70 euros for 2, whereas I had paid 96 euros at headout. I would like to be reimbursed for the difference. Otherwise, the guide was very good.

Poorly Organized Tour with Major Communication Issues We were very disappointed with this tour due to several organizational and communication failures. First, communication before the tour was extremely poor. The company provided a number for support, but no one ever replied to our messages. The only alternative was email, which was very slow and not practical for time-sensitive questions. This created a lot of stress leading up to the tour. We had booked and paid for round-trip transportation from our hotel to the port. We even received a written confirmation via email stating our pickup location was our hotel. However, on the morning of the tour, no one came to pick us up. I asked the hotel receptionist to call the number listed on our booking since they spoke Greek and I do not. The company then claimed they had sent us a follow-up email changing the pickup location—but we never received this email. As a result, we missed the transportation we had paid for, and no one was available at the port to help or offer a refund. The start of the tour itself was chaotic. We booked an English-speaking tour, but there were no signs or instructions at the port to indicate where to go. We had to ask multiple people to find our boat. Even then, the staff nearly boarded us onto a French-language tour by mistake. Once aboard, we discovered there was no scheduled lunch stop on a tour lasting from 8:50 AM to 4:00 PM. This was never communicated in advance. There were limited snacks available for purchase on the boat, but they were overpriced, unhealthy, and unsuitable for our family’s dietary restrictions. If we had known, we would have brought our own food. There were two swimming stops during the tour. The first, at the hot springs, required a short but enjoyable swim from the boat. Afterward, we changed into dry clothes assuming that was the only swim. Only 30 minutes later, the crew announced a second swim stop at another island—but by then we had changed and missed the opportunity. This could have been easily avoided with proper advance notice. Lastly, the boat was overcrowded, making it uncomfortable and difficult to move around or find seating. Overall, this tour lacked basic organization, transparency, and customer service. We expected a relaxing and well-planned day but instead encountered unnecessary stress and confusion. I would not recommend this experience to others.

The meeting point was wrong because fault of this application workers and I missed my trip I spend middle of the day for this and I spend my money , I so disappointed about your work I will write bad review and tell everyone never use this application. You don't responsible for your work and you don't answer email and until now nobody apologize , terrible work .