Turibus: Mexico City Hop-on Hop-off Bus Tour

Terrible, I couldn't do it. There was only one place to pick up the tickets, which was very far away. I never managed to go and get them. Very bad, very dissatisfied and annoyed. If you buy it, they should activate the code so you can get on at all the Turibus stations. You shouldn't have to go to a place far away to activate the code. If you finally buy it, it's because you need the code to get on. Also, the email said 24 hours, and it's not for 24-hour use. Terrible service, I lost my money, I wasted time at Turibus trying to find out with the internal Headout code if I could get the ticket and it wasn't possible, but I had to go in person to another place. That's no longer used; it must be with an online code, and you send the ticket. Terrible service, very dissatisfied and really annoyed. I would appreciate it if you could refund my money, or part of it, since in the end all I managed to do was waste time and cause dissatisfaction. Regards, Fernanda

My experience with Turibus was pretty good. We book the trip in Polanco area for 16€/person for one day & as soon as reached the front desk in the meeting point, they printed our tickets, put on us the special paper bracelet and told us that we could do any other trip from the 4 different that they provide- even all - if we had the time and the mood to do in that specific day we had booked for. So, we caught the turibus -yellow line for Polanco , that actually was quite late on the meeting point , as we were there at 12:45 and it appeared at 14:00, and we circled the area in 50'. As soon as we came back to the meeting point and the trip was too short, we cought the bus for the historical center- red line- that we noticed that it passes very often , and started the tour for Zocalo and back ... And as soon as hotel was close to the neighborhood of Zona Rosa , we jumped off the bus at a stop it made close to our place. The only I could say to passengers to have in their minds is to have a jacket if the temperature of the weather is less than 20'C and be mind the trees' branches that sometimes can kick your head off, for those ones who have a seat on the top outdoor space of the bus. Turibus service is Recommended !

The tour was good and informative when we were on the bus. The stops could be more clearly marked but overall the service was as expected. However, the service ends at 7 pm on the dot even if you are already on the bus they do not complete the loop. The driver stops wherever they are on the route and has every passenger disembark the bus. That left my family and I in a neighborhood we did not know at 7 pm. We have taken these kind of bus tours in other cities in the world and we have never been asked to leave the bus before completing the loop. While the service was solid having been left in the middle of the city was not ideal.