JR EAST PASS -10 Consecutive days

These tickets are valid for 3 months from the date of purchase.

What to bring

• You must bring your original passport, as copies are not accepted for ticket exchange.

• You must present your voucher with the reservation number starting with VTS- at the designated exchange location.

• Ensure that the name and nationality you provide match exactly as shown in your passport, using Romanized English.

What's not allowed

• You cannot exchange the pass if the name provided at the time of reservation does not match the name on your passport.

• Copies of passports are not accepted; only original passports are valid for exchange.

• You cannot exchange multiple passes of the same type if their validity periods overlap.

• The JR EAST PASS cannot be reissued if lost, even if you have the E-Ticket, receipt, or other proof of purchase.

• The JR EAST PASS cannot be used on the Tokaido Shinkansen.

• Additional charges apply if you use areas or facilities not covered by the JR EAST PASS, or if you wish to use Green Cars (First Class) or Gran Class.

Additional information

• When exchanging your pass, you must specify a start date within one month of the exchange date, and the start date cannot be changed after the exchange is completed.

• If you do not meet the eligibility requirements, such as residency status, you will not be able to exchange the E-Ticket for a pass.

• The child's age is determined by their age on the date of purchase, and proof of age (such as a passport) is required during exchange.

• Reservation can be made on the day of your visit, and payment must be completed within 120 minutes or the order will be automatically canceled.

• The pass is valid within 90 days after placing an order and becomes effective immediately upon successful booking.

• Your voucher will be emailed to you shortly.
• Display the voucher on your mobile phone with a valid photo ID at the starting point.
• Please check your final voucher for the starting point details & specific instructions.