Jais Zipline Adventure Tickets

What to bring

• Bring a valid photo ID (preferably a passport) for verification at check-in.

• Wear casual, sporty, and comfortable attire suitable for ziplining.

• Only trainers or closed-toe shoes are permitted; flip-flops, sandals, high heels, or loose footwear are strictly prohibited.

• Bring your mobile ticket or voucher (digital or printed) for entry.

What’s not allowed

• Bringing food, beverages, glassware, or alcohol into the premises is strictly prohibited.

• Participation under the influence of narcotics, alcohol, or any substances that impair judgment is strictly prohibited.

• Dresses, skirts, and beachwear are not allowed.

• Pets or animals are not permitted on site.

• Large bags and suitcases are not recommended.

• Unused inclusions are non-refundable.

• Late arrivals are considered no-shows and are non-refundable.

Accessibility

• The experience is not wheelchair accessible.

• Participants must be in good health and feel well on the day of the activity.

Additional information

• Pre-booking tickets online is mandatory.

• Arrive at least 30 minutes before your scheduled time for check-in.

• Participants must weigh between 40 kg (minimum) and 100 kg (maximum). Please note: some variants may allow up to 120 kg, but the strictest limit is 100 kg.

• Minimum height requirement is 130 cm.

• Individuals under 18 who meet the height and weight requirements may participate independently but must be accompanied and provide a signed waiver from a parent or legal guardian.

• Strict safety protocols are in place; a safety briefing and waiver signing are mandatory before participation.

• Free cancellation or modification is allowed up to 72 hours before the scheduled activity.

• To reach the site, drive 30 km to the summit of Jebel Jais Mountain and park at the Zipline Parking area as indicated on your booking confirmation.

• The experience operates subject to weather conditions and may be rescheduled or canceled for safety reasons.

• Your voucher will be emailed to you shortly.

• Please display the voucher on your mobile phone at the venue.

• Please arrive 30 minutes before the start time of your experience to avoid delays. It is mandatory for every participant to bring their original passport or Emirates ID to be presented at the counter

• If you have purchased reduced-price tickets, please carry your valid photo ID proof for verification.

Ticket redemption point

• Redeem the tickets at Jais Adventure Park.

• Upon arrival, you will see an Information Centre, where a host will confirm the details of your reservation. Please print or download the instructions, map, and directions.

• Get directions to the redemption point