Melbourne: Immigration Museum Tickets

These tickets are valid until 28 Aug, 2028.

What to bring

• Bring a valid photo ID to match the name on your booking if requested at the entrance.

• Wear comfortable clothing and shoes suitable for walking.

What’s not allowed

• Alcoholic beverages, illegal drugs, and controlled substances may not be brought onto Museums Victoria premises.

• Smoking is not permitted at the venue.

• Food and drinks are not allowed in the exhibition areas.

• Pets are not permitted, except for registered assistance animals.

• Flash photography, tripods, and filming equipment are not allowed inside the exhibition spaces.

Accessibility

• The museum is wheelchair accessible, with ramps and elevators available throughout the building.

• Wheelchairs and mobility scooters (with a 130kg weight limit) are available free of charge at the ticket desk. It's recommended to book a wheelchair or mobility scooter by calling ahead of a visit.

• Accessible restrooms are available on site.

• For visitors with sensory sensitivities or those feeling overwhelmed, free sensory bags are available. These bags, containing noise reduction earmuffs, fidget tools, and a communication card, can be borrowed from and returned to the admissions desk in the entrance foyer.

• There are no hearing loops at the Immigration Museum.

• Guide dogs and other registered assistance dogs are welcome.

• On the first Saturday of every month (excluding Victorian school holidays), Immigration Museum offers low-sensory sessions for visitors who experience sensory sensitivity. Loud sound effects and music will be muted, and bright or flashing lights will be dimmed in all permanent exhibitions included with museum entry.

Additional information

• The museum is open daily from 10am to 5pm, and closed on Good Friday and Christmas Day.

• Your exhibition ticket grants entry for up to 30 minutes past your booked session time. If you arrive more than 30 minutes late, Museums Victoria reserves the right to refuse entry.

• Some exhibitions and special events may require a separate ticket; check the museum website for current details.

• First Peoples are advised that the site may contain voices, images, and names of people now passed and content of cultural significance.

• You may access online Museum at Home experiences with your ticket.

• All children under 12 must be accompanied by an adult at all times during your museum visit.

• Your voucher will be emailed to you shortly.

• Display the voucher on your mobile phone with a valid photo ID at the redemption point.

Ticket redemption point

• Show your ticket at Immigration Museum.

• Address: 400 Flinders St, Melbourne VIC 3000, Australia.

Get directions to the redemption point