Basilica of Guadalupe Self-Guided Audio Walk: The Pilgrims' Avenue, the Old Basilica That Sank and the Summit of Tepeyac

What to bring

• Ticket code: Enter your ticket code on the Roamer redemption page before you set off, while you still have signal.
• Phone and earphones: Bring a fully charged phone and earphones to listen to the self-guided audio tour.
• Data or Wi-Fi: Use mobile data on the walk or open the tour on Wi-Fi before starting if you have no data.
• Clothing: Wear a light layer and a hat you can remove to meet the shrine's dress code and changing weather.
• Water and sun protection: Bring water, sunscreen, and rain protection as most of the route is outdoors with little shade.

What's not allowed

• Dress code: Do not wear low-cut tops, crop tops, tank tops, shorts above the knee, miniskirts, or caps inside any church or chapel.
• Respectful conduct: Do not walk around during mass, raise your voice inside, or photograph people while they are praying.

Accessibility

• Steps on route: Stops 9 and 10, and the descent from stop 10, are only reachable by stairs.
• Step-free alternative: You can follow a step-free route up to stop 8, then return the same way.
• Terrain: Expect uneven paving and sloping floors in older buildings because of the sinking ground.
• Climb and altitude: The hill involves a steep climb at high altitude, so walk slowly and drink water, especially on your first day.

Additional information

• Tour access: The tour opens in your phone browser and needs no app download.
• Best time to go: Aim for a weekday morning between 10 am and noon when the hill is cooler and chapels are open.
• Chapel hours: Capilla del Cerrito opens 07:00 to 18:00, Capilla de Indios 10:00 to 17:00, and Capuchinas from 10:00.
• Basilica hours: The new basilica opens daily 06:00 to 21:00 with frequent masses at the high altar.
• Moving walkway: A moving walkway behind the altar lets you pass the image, and you should keep to the back during mass.
• Carillon shows: The carillon tower stages apparition scenes at 10:00, 12:00, 14:00, and 16:00, so you can time your walk to see one.
• Museum visit: The Museo de la Basílica is ticketed and usually opens Tuesday to Sunday from 10:00 to 17:00.
• Shrine tours: The shrine offers guided visits Monday to Saturday at 11:00 and 15:00 in Spanish, and you can ask about English.
• Getting to stop 1: You can reach the start via Metro Line 6 to La Villa-Basílica or Metrobús Lines 6 and 7 nearby.
• Route end transport: From the last stop, you can exit to the atrium and walk to Metrobús De los Misterios or Metro La Villa-Basílica.
• Mass schedule: This is a working shrine with masses almost every hour, so you should plan quiet moments accordingly.
• Feast days: Avoid 10 to 13 December as millions of pilgrims visit and nearby Metro and Metrobús stations may close.
• Jubilee year crowds: During the jubilee year, expect heavier crowds on weekends and feast days due to more pilgrimages.
• Security of belongings: Keep phones, bags, and wallets secure in crowds as the shrine advises visitors to watch their belongings.
• Daylight visit: Walk the atrium and hill only in daylight since their gates publish no official opening hours.

• Please check your final voucher for the redemption details and specific instructions.
• Your voucher will be emailed to you shortly.