From Krakow: Auschwitz-Birkenau Guided Tour with Transfers

We took the Auschwitz tour yesterday and, overall, it was a very well-organized experience. We would especially like to highlight the excellent service provided by the guides, both during the transportation and at the museum. They were kind, professional, and shared the information with great respect and sensitivity, which is essential in such a historically significant place. We were also impressed by the excellent organization and the smooth coordination between the transportation and the different parts of the museum visit. Everything ran seamlessly, with no unnecessary waiting. The respectful atmosphere throughout the tour was exemplary, and the guides' explanations were clear, thorough, and very informative. However, there was one inconvenience at the end of the tour. We had booked a package that included hotel pick-up and drop-off. The hotel pick-up was perfectly on time and well organized, but the driver who was supposed to take us back to our hotel never showed up. This left us in an uncomfortable situation after a long day, and we ended up having to walk back. Despite this inconvenience, we highly value the quality of the guides and the overall organization of the tour. We hope the company can improve the coordination of the return transportation so that the experience is excellent from start to finish. Without a doubt, we would book with them again.

The experience was incredible at both sites we visited: Auschwitz 1 and 2. The only thing I didn’t like was that they notified us of the schedule change just one day in advance and didn’t provide any explanation for it. When I asked why the change was made, the response was quite rude—they said it was specified in the reservation that adjustments could be made without them facing any consequences for doing so, meaning there would be no refund or compensation for the customer. My reservation was for 9:00 a.m. to start the tour, and they moved it to 6:00 a.m.—I had to be at the pickup point by then, which is no small change. They should have been more courteous in responding to my question about why the change was made. Otherwise, the guide was excellent, although I felt that the descriptions of the sites were a bit repetitive in the details the guide provided.

You can’t prepare yourself for the moment when you walk through that cursed gate with “Arbeit Macht Frei” written on it. You can’t prepare yourself for the rooms filled with hair, glasses, suitcases… every object was a PERSON. A name. A life that dreamed, loved, and hoped. At Birkenau, the silence screams. Those train tracks that end in nowhere… the endless barracks… the wind that still seems to carry the cries of over a million souls. I had a lump in my throat and bowed my head. Out of pain, out of helplessness, out of shame that one human being could do this to another. If you ever find yourself in Krakow, go there. It’s not tourism. It’s a lesson. A duty. So that we NEVER forget.

A professional Dutch-speaking guide who never failed to amaze our entire group with stories of the tragic events of the past. The entire organization deserves praise. One minor drawback... the reservation stated that both pickup and drop-off taxi transportation were included, but drop-off off wasn’t provided. But in this fascinating city, everything is easily accessible on foot or via the frequent public transportation, so it wasn’t an issue for us to complain about. The briefing beforehand was also very clear and professional! HIGHLY RECOMMENDED!!!

Very well organized despite the schedule change (5:40 a.m. instead of 7:00 a.m.); there was a bit of stress waiting for the tickets (after 2–3 days), but everything else went very well, even though things moved quickly on site. The tour of Auschwitz-Birkenau is a must-see; it’s striking to see this place and important for remembrance. Our host Susana, our guide, and the drivers from Super Cracow were perfect.