From Krakow: Auschwitz-Birkenau Guided Tour with Transfers

We took the Auschwitz tour yesterday and, overall, it was a very well-organized experience. We would especially like to highlight the excellent service provided by the guides, both during the transportation and at the museum. They were kind, professional, and shared the information with great respect and sensitivity, which is essential in such a historically significant place. We were also impressed by the excellent organization and the smooth coordination between the transportation and the different parts of the museum visit. Everything ran seamlessly, with no unnecessary waiting. The respectful atmosphere throughout the tour was exemplary, and the guides' explanations were clear, thorough, and very informative. However, there was one inconvenience at the end of the tour. We had booked a package that included hotel pick-up and drop-off. The hotel pick-up was perfectly on time and well organized, but the driver who was supposed to take us back to our hotel never showed up. This left us in an uncomfortable situation after a long day, and we ended up having to walk back. Despite this inconvenience, we highly value the quality of the guides and the overall organization of the tour. We hope the company can improve the coordination of the return transportation so that the experience is excellent from start to finish. Without a doubt, we would book with them again.

My visit to Auschwitz was an unforgettable experience that has left a permanent mark on my life. I will never forget the scenes I witnessed or the emotions I felt during the tour. It completely changed my perspective and the way I think about humanity, history, and the importance of remembering the past. It was an incredibly difficult and heartbreaking experience, but I truly believe everyone should visit Auschwitz at least once. Only by remembering these horrors can we help ensure that such crimes are never repeated. The best part of the visit was our guide Przemek. He was an outstanding young man with extensive knowledge and genuine passion. He did everything he could to help us understand what "life" was like in Auschwitz, sharing the history with great respect, compassion, and professionalism. His guidance made this powerful experience even more meaningful. I cannot recommend this tour enough.

The experience was incredible at both sites we visited: Auschwitz 1 and 2. The only thing I didn’t like was that they notified us of the schedule change just one day in advance and didn’t provide any explanation for it. When I asked why the change was made, the response was quite rude—they said it was specified in the reservation that adjustments could be made without them facing any consequences for doing so, meaning there would be no refund or compensation for the customer. My reservation was for 9:00 a.m. to start the tour, and they moved it to 6:00 a.m.—I had to be at the pickup point by then, which is no small change. They should have been more courteous in responding to my question about why the change was made. Otherwise, the guide was excellent, although I felt that the descriptions of the sites were a bit repetitive in the details the guide provided.

The tour was very well planned from start to finish. We needed to be picked up from Krakow Glowny train station which they made very easy by picking us up at the Mercure hotel next door. Important to note that you can leave belongings on the bus when you head into Auschwitz. The tour itself was great, the museum guide Lucas was very knowledgeable and everyone in the group paid the appropriate respect to the site. Recommend bringing a bottle of water and maybe even a rain jacket to take on the tour, as Birkenau in particular has a lot of walking. Didn't take any photos except for this one as we wanted to fully immerse ourselves in understanding the history. This tour is something well worth doing and something every human should do in their lifetime. Thank you!

The visit to Auschwitz-Birkenau was a deeply moving, emotional, and unforgettable experience. From the very first moment, the place conveys a very special sense of respect and solemnity. The guide explained the history clearly, in detail, and with great respect, helping us better understand everything that happened there and the scale of those events. Visiting the different areas and learning the stories behind them makes the experience even more moving. Without a doubt, it’s a must-see for learning about history and reflecting on it. A very difficult but also deeply enriching experience that I wholeheartedly recommend to anyone visiting Kraków.