Combo: Heineken Experience Tickets + 75-Min Adult-Only Amsterdam Canal Cruise on Closed Heated Boat

What to bring

Heineken Experience

• Have your entry tickets and ID ready for a seamless experience.

Amsterdam Canal Cruise

• Complimentary earphones are provided, but you are encouraged to use your own.

What’s not allowed

Heineken Experience

• Outside food & beverages and smoking are not permitted on this experience.

• Due to venue restrictions, pets cannot tag along for this experience.

Amsterdam Canal Cruise

• Outside food and drinks are not allowed onboard.

• Due to cruise restrictions, your pets are not allowed on board.

• Safety is a priority, so this experience is restricted for guests under the age of 18 years.

Accessibility

Heineken Experience

• This experience is wheelchair accessible. However, visitors with disabilities are encouraged to contact Heineken Experience in advance to arrange a suitable tour, subject to safety and accessibility considerations.

• Your guide dogs are welcome at the venue.

Amsterdam Canal Cruise

• This experience is wheelchair accessible. Wheelchair accessible boats only depart from the dock opposite Hard Rock Cafe at the 10:30am, 12pm, 2pm, and 3:30pm time slots.

• Your guide dogs are welcome on the cruise.

Additional information

Heineken Experience + Amsterdam Canal Cruise

• Your Heineken Experience ticket has a fixed timeslot chosen during booking. You must enter the museum exactly at this specific time. Your voucher needs to be scanned at the Heineken Experience entrance first. Your canal cruise ticket is an open ticket, meaning no timeslot is pre-allocated. You must redeem your open ticket inside one of the Gray Line Amsterdam/Blue Boat Company ticket offices to be assigned a timeslot for the cruise. Once redeemed, you can board the next available boat at either of the two docks listed below:

• Dock 1: Opposite Hard Rock Cafe (Stadhouderskade 501). Take tram 1, 2, 5, 11, or 12 and stop at Leidseplein. The dock is a 2-min walk from there.

• Dock 2: Opposite Heineken Experience (Stadhouderskade 550). Take tram 2, 5, or 12 and stop at Rijksmuseum (5-min walk) or take Metro 52 and stop at Vijzelgracht (2-min walk).

Heineken Experience

• This experience includes alcoholic beverages. Availability is subject to age restrictions and local laws. Please carry a valid ID. Drink responsibly.

• For safety reasons, guests under the age of 18 years will not be served alcoholic drinks.

• Facilities: lockers, cloakroom, and restroom.

Amsterdam Canal Cruise

• Most boats have a roof that closes fully and have central heating on board. So even if it is cold outside, you will be warm inside the boat. The boats mostly sail within the city centre, where the water stays very calm, so they can sail in almost any weather.

• If a cruise cannot take place due to extreme weather circumstances, the company will contact you to reschedule your ticket to another date.

• Please arrive 15 mins before your departure.

• Please display the voucher on your mobile phone with a valid photo ID to your guide.

• If you have purchased reduced-price tickets, please carry your valid photo ID proof for verification.

• Kindly ensure that you arrive 10-15 minutes before the start time of your tour to avoid any delays.

• The time slot booked is for Heineken Experience.

• Blue Boat: The ticket for your City Canal Cruise is an “open ticket”. No time slot has been allocated, and you can board any next available boat at one of the 2 docks:

• The first dock is located at Stadhouderskade 501 opposite the Hard Rock Cafe.

• The second dock is located at Stadhouderskade 550, opposite Heineken Experience.

Meeting Point

Please check your final voucher for the meeting point details and specific instructions.