Tootbus: London Hop-on Hop-off Bus Tour with Optional Evening Bus Tour

Plenty of stops and helpful roadside staff on the yellow line were a godsend On a wet Saturday in London there were many problems on the roads and the drivers were terrible. Stair hatches not closed and leaking downstairs windows and doors made it miserable. Drivers were not engaging, drove with both excessive speed and heavy braking, and too much horn. One driver on blue route between Harrods and Marble Arch had his head covered by his hoodie the whole time, did not wait for people to sit down before moving and said nothing. He should not be doing this job!

Good circuits, pleasant customer service. Having some upstairs option undercover a good idea. Having a pick up outside the station very helpful. On the bad side: Low quality ear buds, some brand new ones not working. Some sound outlets also not working, meaning that you have to change seats to get a working outlet. This email is incorrect as we did NOT book a river cruise as time did not permit.

Everything is very flexible. You got off the bus to see a sight and then got back on the next bus to continue the tour.

Great way to spend first day in London. Courteous kind drivers. The earphones and audio were helpful and enhanced the experience.

I bought ticket online on the day I was in London. Struggled to find the timetable for the buses or bus stops locations even though I downloaded both apps...ended up calling customer service and they advised me the nearest stop from my current location. No tour host on the bus and my audio didn't work. Green route bus never came at 19:20 when we needed to get to Kings Cross to catch our train. We walked for 30mins to the 39 stop to be there on time for the last route and the bus nevevr came. When we finally saw the bus approaching at zirca 19:45, the bus driver said he had his last round and was not taking us. We were baffled as we were waiting on the stop from about 19:15 with other people too but the bus never came. Driver asked us to complain to the bus driver who was parked in this parking space which is why he couldn't stop there....we were there on time, yet the driver was neither emphatetic nor apologetic for the fact that he messed up as we werw waiting at the stop and he was the one who failed to collect us.