Toronto for first-timers

It was an easy book and easy meet up! Alisha was a wonderful guide, knowledgeable, and patient while waiting for everyone. She was also helpful with me and my family when we decided to opt out of the Niagara takes flight show (which replaced the boat tour). We were super bummed about the boat tour getting cancelled due to inclement weather, but we understood. We did not want to see the show, so of course, I had to make sure we got a refund. The thing I was frustrated about was how difficult it was to connect to an agent through chat on the HEADOUT app. At first, you have to go through an automated service before connecting to an agent, but because I was still on the tour, I kept getting disconnected before I got to an agent. I would have to get out of the app and then retry again and find messages from an agent trying to help but had to leave because I took too long to answer. I tried calling but no one would answer. So I sent an email. That pretty much did the trick. Even though it was frustrating to make sure I got a refund, it was a relief that I did. And it didn't take long at all for the money to be refunded, so that was great. The Skylon Tower was pretty cool, seeing the falls at a Birds Eye view! I liked that we were able to go outside to hear the falls. It was also nice of Alisha to give us time to shop in the gift shop and use the restrooms. On our walk to Table Rock for Journey behind the falls, it was a lovely day, a bit chilly, but enjoyable! Alisha showed us several fun stops, including her friend, the black squirrel! Sadly we had to part ways when we got to Journey behind the falls since we were not partaking in the show. The journey was pretty cool! Going down in the caves and getting to see behind the falls! Just wish that instead of Niagara takes flight, the power plant was a better option to replace the boat tour.

A day full of discoveries—it lets you see so many things in a single day. But since we don’t speak English, it was hard for us to understand our guide.