Spa

Hell's Gate Mud Bath & Sulphur Spa Tickets

4.6/5(51)

Graeme C

Couple

Verified booking

May 2026

Be aware Hells gate spa and the thermal wonderland are 30minute drive away from each other. Great experience but we missed the geyser because of the spa booking. Awesome places to visit

Nikki V

Group

Verified booking

Apr 2026

Great experience slathering the mud on. Changing facilities could be larger as was crowded and this was later in the day too. But all in all a unique experience

Margaret W

Couple

Verified booking

Mar 2026

We loved the facilities at Hell's Gate Mud baths. The staff was friendly and helpful answering all our questions. The variety of pools including mud, sulphur, warm and cool were fun as well as invigorating. The facility was excellent including clean changing areas, showers, gift shop and cafe. We enjoyed the entire Hell's Gate experience and found nice gifts to take home to our friends.

Angela M

Group

Verified booking

Mar 2026

It was a wonderful relaxing experience. As a reminder, you will need to wash you swim suit and towels several times (and your hair) before the residual smell is gone, but we didn't mind. I would suggest renting suits and towels there to avoid having to wash your things.

Robert B

Group

Verified booking

Mar 2026

The experience was well organised. Well executed. The staff and team were friendly. Very helpful. Went out of their way to assist. Would highly recommend this experience. Our experience started at the 4 pm timeslot and finished around at 8 o'clock.

Virginia G

Couple

Verified booking

Mar 2026

The process was fun, the mud pool was an experience and the whole thing was well organized and pleasurable. The staff were friendly and helpful. I'm glad I used their swimsuit and towel.

Sink into mineral-rich mud baths and soothing sulfur pools at Hell's Gate Geothermal Reserve for a Māori healing tradition passed down for generations.

Explore New Zealand’s most active geothermal reserve, home to bubbling mud pools, steaming fumaroles, and the Southern Hemisphere's largest hot waterfall.

Wander past steaming vents, mud volcanoes, and the famous Kakahi Falls.

Shuttle transfers from Rotorua Central make getting to this legendary spa experience easy and convenient.

Entry to Hell's Gate Geothermal Reserve

20-minute mud bath

Unlimited access to sulfur hot pools

Access to cool plunge pool

Use of changing facilities & lockers

Access to Māori-inspired wellness rituals

Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Māori carving workshop

Swimwear and towels (available for rent on-site)

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

51 reviews
How do we collect reviews?
These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.
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Guests from Australia, India, United Kingdom and over 8 countries have loved this experience
What our guests say
Sharon B
Solo
Verified booking
Jul 2026
A beautiful relaxing experience. The staff were very organized, friendly and helpful.
Graeme C
Couple
Verified booking
May 2026
Be aware Hells gate spa and the thermal wonderland are 30minute drive away from each other. Great experience but we missed the geyser because of the spa booking. Awesome places to visit
Godfrey F
Group
Verified booking
Apr 2026
Treatment and relaxation was great! The cold pool was an added bonus ' great experience which makes much sense in the whole treatment process.
Lee M
Family
Verified booking
Apr 2026
The setting is good. The mud is great. Just staff in the mud area are all in a long face. The receptionists are Okie.
Nikki V
Group
Verified booking
Apr 2026
Great experience slathering the mud on. Changing facilities could be larger as was crowded and this was later in the day too. But all in all a unique experience

Soak in New Zealand’s only geothermal mud bath and spa, set in Rotorua’s most active geothermal reserve.

Getting started

Begin your experience at the main entrance of Hell’s Gate Geothermal Reserve, where your ticket will be validated. From there, you will proceed directly to the mud spa and sulfur bath facilities.

What to expect

This renowned site has been a place of healing and revitalization for over 500 years, treasured by Māori for its unique geothermal properties. The reserve features the largest hot waterfall in the Southern Hemisphere and New Zealand’s only geothermal mud spa.

Features

Geothermal mud bath: Immerse yourself in nutrient-rich mud, traditionally used to ease inflammation and rejuvenate the skin.

Spa facilities: Enjoy mineral-rich waters and soothing spa amenities, all set against the backdrop of steaming fumaroles and boiling pools.

Geothermal walks: Discover ancient land coral, sulfur crystal deposits, and the largest mud volcano in New Zealand on a guided or self-guided walk.

Cultural history: Learn about the Māori legends and healing traditions that have shaped this landscape for centuries.

Complimentary shuttle: Shuttle transfers are available from Rotorua Central with advance booking, making access easy and convenient.

What to bring

Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).

Bring a valid photo ID to match the name on your booking if requested at the entrance.

Bring comfortable footwear for walking through the geothermal reserve.

Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

What’s not allowed

Pets are not permitted, except for registered service animals.

Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.

Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.

Smoking is not permitted within the facility.

Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Accessibility

This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

Shuttle transfers require advance booking and are subject to availability.

The mud bath has a time limit of 20 minutes once a day for health and safety reasons.

The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

Your voucher will be emailed to you instantly.

Please display your mobile voucher along with a valid photo ID at the ticket redemption point.

If you have purchased reduced-price tickets, please carry your valid photo ID proof for verification.

Kindly ensure that you arrive 10-15 minutes before the start time of your tour to avoid any delays.

Ticket Redemption Point

Redeem your ticket at Hell's Gate Geothermal Reserve and Mud Spa.

Address: State Highway 30, Tikitere, Rotorua 3010, New Zealand.

Get Directions to the Ticket Redemption Point

Getting There

Hell’s Gate provides a complimentary shuttle pick-up and drop-off, available from within the Rotorua central area. Bookings are essential, please check the Hell's Gate website for the latest shuttle timetable and to contact the provider to organize your shuttle service.

Validity

This ticket is valid for the date and time selected during checkout.