Flight of the Phoenix: Zipline Experience

What to bring

What to bring

• Confirmation/voucher: Present your confirmation, voucher, or photo ID at Phoenix Adventure Park to join the activity.
• Photo ID: Carry a valid photo ID to match the details on your confirmation or voucher.

What's not allowed

What’s not allowed

• Age and health limits: Participation is only for guests aged 8–60 years who are in good health.
• Height and weight limits: Guests must be at least 120 cm tall and weigh less than 120 kg.
• Medical conditions: This activity is not recommended for back problems, heart conditions, or pregnant travelers.
• Infants and laps: Infants must not sit on laps during the activity at any time.
• Infant seats: Infant seats are not available during this experience.
• Pets: Pets are not suitable for this activity and are not permitted on the course.

Accessibility

Accessibility

• Wheelchair access: The activity is not wheelchair accessible at Phoenix Adventure Park.
• Stroller access: The venue is not stroller accessible, so strollers cannot be used on-site.
• Public transport: There is no public transportation nearby, so you must arrange private transport.

Additional information

Additional information

• Pre-reservation: Contact the operator by phone in advance to confirm or reserve your slot; the number is in your e-voucher.
• Operator contact: I Asia Thailand will reconfirm your booking using the contact details you provide at checkout.
• If not contacted: If you are not contacted, call I Asia Thailand at +66 96 821 3089 or email guest@iasiathailand.com.
• Contact hours: Call +66 96 821 3089 from 08.00am to 18.00pm Monday to Friday and 09.00am to 17.00pm Saturday and Sunday if you need reconfirmation support from I Asia Thailand.
• Late arrival planning: If you will not be arriving at your destination with sufficient time to ensure reconfirmation, please contact the local service provider prior to travel.
• Safety rules: All guests must strictly follow the company’s safety rules and regulations throughout the activity.
• Incorrect booking data: You will need to pay any additional charges upfront if ages, heights, or guest numbers were entered incorrectly.
• Platform options: If you select a zipline package, you will join a program with either 10 or 24 platforms as per your chosen option.
• High rope option: If you select the high rope course, you will join a 20-platform high rope course as per your chosen option.

• Please check your final voucher for the redemption details and specific instructions.
• Your voucher will be emailed to you shortly.