Florence Detective Mystery: Self-Guided City Exploration Game

What to bring

• Smartphone: Bring a smartphone with at least 50% battery to play the city exploration game.
• Questo app: Download the Questo app and create an account with the same email used for purchase.
• Internet connection: Ensure you have an active internet connection throughout the game.
• Footwear: Wear comfy shoes as you'll walk through Florence while solving clues.

What's not allowed

• Infant seating: Infants must not sit on laps during the experience.

Accessibility

• Wheelchair access: This experience is not wheelchair accessible.
• Strollers: The route is stroller or pram accessible for young children.

Additional information

• Experience format: This is a self-guided, open-air city game accessed on your phone via the Questo app.
• Availability: You can start the game anytime with 24/7 daily year-round access.
• Pace: You can start, pause, and continue the game at your own pace.
• Support: You have access to 24/7 customer support during your game.
• Pets: Animals or pets are allowed along the route.
• Transport: Public transportation is available nearby along the game route.
• Guide: A physical guide is not included; you follow instructions only in the app.
• Extra costs: Public transport, parking, and any entry fees to attractions are not included.
• Infant seats: Infant seats are unavailable.

• Please check your final voucher for the redemption details and specific instructions.
• Your voucher will be emailed to you shortly.