Cologne Murder Mystery: Self-Guided City Exploration Game

What to bring

• Smartphone: Bring a smartphone with at least 50% battery to play the city game.
• Questo app: Download the free Questo app before arrival using the provided link.
• Account setup: Create a Questo account using the same email you used for your purchase.
• Game access link: Use the unlock link in your booking info to activate the game in the app.
• Internet connection: Ensure you have a stable mobile internet connection during the game.
• Footwear: Wear comfy shoes as you will walk about 2 miles (2.5 km) outdoors.

What's not allowed

• Private property: Do not enter private buildings or premises while following the game route.

Accessibility

• Wheelchair access: The experience is not wheelchair accessible.

Additional information

• Experience format: This is a self-guided, open-air city exploration game on your phone.
• Device use: One ticket is valid for one device; each player needs their own ticket for the full experience.
• Activity setting: The game is an outdoor activity only, and you follow clues around the city.
• Child participation: Children under 14 can join only with adult supervision.
• Infants: Infants must not sit on laps, and infant seats are unavailable.
• Language options: The game is available in English, French, German, Spanish, Italian, and Romanian.
• Walking distance: Expect a total walking distance of about 2 miles (2.5 km).
• Pace: You can start, pause, and continue the game at your own pace.
• Availability: You can play anytime with full availability, 24/7, every day of the year.
• Support: You can contact customer support at any time, 24/7, if you need help.
• Starting instructions: Head to the starting point shown in the app and begin your city game.

• Please check your final voucher for the redemption details and specific instructions.
• Your voucher will be emailed to you shortly.