Duration
Free cancellation
Book now, pay later
Transfers included
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Sink into mineral-rich mud baths and soothing sulfur pools at Hell's Gate Geothermal Reserve for a Māori healing tradition passed down for generations.
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Explore New Zealand’s most active geothermal reserve, home to bubbling mud pools, steaming fumaroles, and the Southern Hemisphere's largest hot waterfall.
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Wander past steaming vents, mud volcanoes, and the famous Kakahi Falls.
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Shuttle transfers from Rotorua Central make getting to this legendary spa experience easy and convenient.
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Entry to Hell's Gate Geothermal Reserve
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20-minute mud bath
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Unlimited access to sulfur hot pools
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Access to cool plunge pool
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Use of changing facilities & lockers
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Access to Māori-inspired wellness rituals
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Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)
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Māori carving workshop
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Swimwear and towels (available for rent on-site)
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You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Soak in New Zealand’s only geothermal mud bath and spa, set in Rotorua’s most active geothermal reserve.
Getting started
Begin your experience at the main entrance of Hell’s Gate Geothermal Reserve, where your ticket will be validated. From there, you will proceed directly to the mud spa and sulfur bath facilities.
What to expect
This renowned site has been a place of healing and revitalization for over 500 years, treasured by Māori for its unique geothermal properties. The reserve features the largest hot waterfall in the Southern Hemisphere and New Zealand’s only geothermal mud spa.
Features
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Geothermal mud bath: Immerse yourself in nutrient-rich mud, traditionally used to ease inflammation and rejuvenate the skin.
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Spa facilities: Enjoy mineral-rich waters and soothing spa amenities, all set against the backdrop of steaming fumaroles and boiling pools.
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Geothermal walks: Discover ancient land coral, sulfur crystal deposits, and the largest mud volcano in New Zealand on a guided or self-guided walk.
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Cultural history: Learn about the Māori legends and healing traditions that have shaped this landscape for centuries.
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Complimentary shuttle: Shuttle transfers are available from Rotorua Central with advance booking, making access easy and convenient.
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What to bring
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Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
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Bring a valid photo ID to match the name on your booking if requested at the entrance.
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Bring comfortable footwear for walking through the geothermal reserve.
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Sunscreen, a hat, and a water bottle are recommended for outdoor areas.
What’s not allowed
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Pets are not permitted, except for registered service animals.
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Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
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Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
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Smoking is not permitted within the facility.
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Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.
Accessibility
- This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.
Additional information
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Shuttle transfers require advance booking and are subject to availability.
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The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
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The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.
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Your voucher will be emailed to you instantly.
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Please display your mobile voucher along with a valid photo ID at the ticket redemption point.
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If you have purchased reduced-price tickets, please carry your valid photo ID proof for verification.
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Kindly ensure that you arrive 10-15 minutes before the start time of your tour to avoid any delays.
Ticket Redemption Point
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Redeem your ticket at Hell's Gate Geothermal Reserve and Mud Spa.
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Address: State Highway 30, Tikitere, Rotorua 3010, New Zealand.
Get Directions to the Ticket Redemption Point
Getting There
Hell’s Gate provides a complimentary shuttle pick-up and drop-off, available from within the Rotorua central area. Bookings are essential, please check the Hell's Gate website for the latest shuttle timetable and to contact the provider to organize your shuttle service.
Validity
This ticket is valid for the date and time selected during checkout.
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