Mythos Mozart Immersive Experience Tickets

What to bring

• Have your booking confirmation or e-ticket handy, along with a valid photo ID. Students are advised to carry their university or school identification.

• Choose comfortable footwear, as you’ll move through multiple rooms and interactive zones during the experience.

What’s not allowed

• Entry is limited to the specific time slot shown on your ticket. Re-entry is not permitted once you exit the venue.

• Bulky bags, wet jackets, or large items should be stored in the lockers or cloakroom before entering.

• Flash photography, tripods, and professional video equipment are not permitted. You may take photos on your phone as long as the flash is turned off.

• Outside snacks or beverages cannot be brought inside. There is a café in the building where you can enjoy refreshments before or after your visit.

• Pets and animals are not permitted inside the venue.

Accessibility

• The Mythos Mozart exhibition takes place beneath the STEFFL department store at Kärntner Strasse 19, Vienna.

• The space is fully wheelchair accessible, with lifts and ramps connecting all areas, including accessible restrooms.

• The venue is fully climate-controlled, ensuring a pleasant temperature throughout the experience.

Additional information

• Plan to arrive about 15 minutes before your reserved time to allow for entry and check-in. The final admission is generally 75 minutes before closing.

• The entire visit takes roughly 60 minutes, making it easy to include as part of a broader itinerary in Vienna’s historic center.

• A free audio & text guide is included in 6 languages (EN, DE, IT, FR, ES, Chinese).

• Due to the use of strong light projections, immersive visuals, and sound effects, the experience is not suitable for visitors with photosensitive epilepsy or similar sensitivities.

• Tickets are released in timed slots, and booking in advance is recommended as capacity is limited. Walk-ins may be accepted depending on availability.

• After your visit, stop by the SKY Café & Restaurant on the upper level of the building for panoramic views of Vienna.

• Visitors using discounted tickets (such as student, senior, or group rates) must present valid proof of eligibility when entering.

• Your voucher will be emailed to you shortly.
• Display the voucher on your mobile phone with a valid photo ID at the starting point.
• Please check your final voucher for the starting point details & specific instructions.