Jacquemart Andre Museum

A free self-service cloakroom equipped with secure electronic lockers is available near the main reception area. Visitors are required to deposit large jackets, umbrellas, and bags measuring over 40x30x20 cm before entering the historic rooms.

Comprehensive audio guides covering both the permanent historic rooms and temporary exhibitions are available for rent at the reception desk. They are offered in multiple languages, including French, English, German, Italian, Spanish, and Japanese.

The museum book and gift shop is located on the ground floor and is accessible during regular museum operating hours. It features a curated selection of fine art books, exhibition catalogs, beautifully designed postcards, jewelry, and custom decorative items.

Café Le Nélie is housed inside the mansion's spectacular former dining room, widely considered one of the most beautiful tea rooms in Paris. It serves elegant gourmet lunches, light salads, and exceptional traditional French pastries under historic Tiepolo frescoes.

Clean and well-maintained public restroom facilities are fully open to all ticket holders. They are located on the ground floor level near the main reception hall and the café area, featuring accessible stalls for visitors with limited mobility.

Free public Wi-Fi is available to all guests within the main reception spaces and the museum café. Please note that connection strength may occasionally fluctuate inside the deeper gallery rooms due to the thick, historic 19th-century stone wall structure.

Manual wheelchairs are available to borrow free of charge on-site. To ensure availability, it is highly recommended to reserve one in advance by contacting the museum team via phone or email detailing your planned date and arrival time.

The museum features dedicated infrastructure ensuring access for visitors with reduced mobility. Disabled guests holding valid documentation, along with one accompanying care companion, are entitled to free, priority skip-the-line entry at the gates.

While standard pets are strictly forbidden from entering the premises, certified guide dogs for visually impaired individuals and officially registered medical assistance animals are fully permitted to accompany their owners throughout the entire tour route.

An internal passenger elevator safely connects the mansion's ground floor spaces to the exhibits located across the upper levels, bypassing the main ceremonial staircase to facilitate smooth movement for individuals with restricted mobility.