Madrid Retiro Park Self-Guided Audio Walk: Puerta de Alcalá, Lake and Fallen Angel

What to bring

• Ticket code and phone: Enter your ticket code on the Roamer redemption page from your confirmation before you set off.
• Charged phone: Bring a fully charged phone, as the tour runs in your browser for the full walk.
• Earphones: Bring earphones so you can listen comfortably to the audio as you walk.
• Mobile data or Wi-Fi: Use mobile data, or open the tour on Wi-Fi before starting if you do not have data.

Accessibility

• Step-free route: The walk is step-free except when leaving the Parterre after stop 4, where there is a short flight and then 7 steps.
• Step-free alternative: For a step-free option, exit the Parterre by the entrance gate and follow the north path to the octagonal pond.

Additional information

• Tour activation: Open the Roamer redemption link in your confirmation and activate the tour while you still have signal.
• Tour format: The tour opens in your phone browser, and you do not need to download an app.
• Best time to visit: Visit any day from 6am, with weekday mornings quietest and the lake busiest on weekend afternoons.
• Seasonal highlights: Roses peak in May and June, horse chestnuts flower in spring, and bald cypresses turn rust-brown in late autumn.
• Weather alerts: Do not walk the tour on a red weather alert, as the park is evacuated and closed until trees are checked.
• Orange alerts: On orange alerts, the park may stay open, with advice to leave and avoid standing under trees.
• Getting to stop 1 from Retiro: From Metro Retiro, walk about 160 m along Calle de Alcalá on the park side without crossing the road.
• Getting to stop 1 from Banco de España: From Metro Banco de España and Cibeles, walk about 600 m up Calle de Alcalá and cross only at the traffic lights.
• Safety at Puerta de Alcalá: Never cross to the arch itself, as it stands on a traffic island with no pedestrian crossing.
• Park hours: The park is free daily, open 6am to 10pm from October to March and 6am to midnight from April to September.
• Palacio de Velázquez: This free Museo Reina Sofía hall has seasonal hours and closes on 1 and 6 January, 1 May, and 25 December.
• Palacio de Cristal: The Palacio de Cristal is closed for restoration until 2027.
• Alfonso XII monument: The viewing room inside the Alfonso XII monument opens only on booked visits and has 97 steps with no lift.
• Rowing boats: Rowing boats are hired on the lake's west bank, so check opening times and conditions at the landing.
• Shared paths: Bicycles share the wide paseos, so keep to one side as you walk.
• Bag security: Keep bags closed and in front of you by the lake and boat landing on busy weekends.
• Wildlife care: Please never release pets into the ponds, as many turtles are invasive American species in Spain.

• Please check your final voucher for the redemption details and specific instructions.
• Your voucher will be emailed to you shortly.