Cruises in Niagara Falls, Canada

It was an easy book and easy meet up! Alisha was a wonderful guide, knowledgeable, and patient while waiting for everyone. She was also helpful with me and my family when we decided to opt out of the Niagara takes flight show (which replaced the boat tour). We were super bummed about the boat tour getting cancelled due to inclement weather, but we understood. We did not want to see the show, so of course, I had to make sure we got a refund. The thing I was frustrated about was how difficult it was to connect to an agent through chat on the HEADOUT app. At first, you have to go through an automated service before connecting to an agent, but because I was still on the tour, I kept getting disconnected before I got to an agent. I would have to get out of the app and then retry again and find messages from an agent trying to help but had to leave because I took too long to answer. I tried calling but no one would answer. So I sent an email. That pretty much did the trick. Even though it was frustrating to make sure I got a refund, it was a relief that I did. And it didn't take long at all for the money to be refunded, so that was great. The Skylon Tower was pretty cool, seeing the falls at a Birds Eye view! I liked that we were able to go outside to hear the falls. It was also nice of Alisha to give us time to shop in the gift shop and use the restrooms. On our walk to Table Rock for Journey behind the falls, it was a lovely day, a bit chilly, but enjoyable! Alisha showed us several fun stops, including her friend, the black squirrel! Sadly we had to part ways when we got to Journey behind the falls since we were not partaking in the show. The journey was pretty cool! Going down in the caves and getting to see behind the falls! Just wish that instead of Niagara takes flight, the power plant was a better option to replace the boat tour.

Une journée pleine de découverte, cela permet de voir plusieurs choses en une seule journée. Mais ne parlant pas anglais, il était difficile pour nous de comprendre notre guide.

Very very nice organization, perfectly on time with some more activities even. Michael is a top guide, taking care of everyone, answering to all questions and expectations. During the tour comments were brilliant. We did it in family (4 p.) and we absolutely recommend this Queen tour with Michael. Thanks again.

It was an amazing time and we reached out to them directly because we had traffic and parking issues... make sure you go early and not be stressed like us but they waited for us and were great about communication. Thank you Joel!