AYA Universe Tickets

What to bring

• Have your ID ready for a seamless experience.

What's not allowed

AYA Universe

• Food & beverages are not allowed on this experience. Pack wisely!

Global Village

• The public display of affection is not allowed and indecent behavior (for example kissing and hugging) is strictly forbidden.

• Wheeled devices such as roller skates, skateboards, bicycles, and scooters are not permitted inside the Park unless they are rented at the Park.

• Note that the following are not allowed in this experience: animals/pets, smoking, food, and beverages, travel luggage/suitcases.

Miracle Garden

• Shutterbugs, take note: professional photography and drones are not allowed at the venue.

• Keep in mind that the garden strictly prohibits food and drinks, scooters, bicycles, pets, hoverboards, balls, barbeque, and flower picking.

Dubai Frame

• Outside food and drinks are not allowed inside the venue.

• Smoking is not allowed at Dubai Frame.

• Don’t lean or climb over the railing, and don’t sit or place children on the railing.

• Toys and sharp tools are not allowed.

• Items displayed in exhibitions must not be touched or removed.

Accessibility

AYA Universe

• This experience is wheelchair accessible.

• Choose safety and comfort: This experience is not the best fit for guests sensitive to flashing lights, loud noises, dark spaces, and photosensitive epilepsy.

Global Village, Miracle Garden and Dubai Frame

• This experience is wheelchair accessible.

Additional information

AYA Universe

• Facilities: Parking, free WiFi, prayer room

• Re-entry into the venue is not permitted.

• Children must be supervised by a responsible adult at all times.

• Please take note of the timings below:

• Sunday - Thursday: 10am - 10pm

• Friday - Saturday: 10am - 12am

• Last entry is 1 hour before closing.

• Entry tickets to AYA are free of charge for People of Determination. A complimentary second ticket is available for one caregiver. Visit the Customer Service desk upon arrival and provide your documentation or ID as proof of eligibility.

Global Village

• Entry gates close half an hour before the closing time of the Global Village.

• This ticket is only an admission ticket. Shopping, food, entertainment, rides, and shows held within Global Village Dubai are not included in this ticket and will be at your own cost.

• Entry tickets to the Park are only valid for a single entry between 15 Oct 2025 to May 10, 2026, or such other designated season dates as circumstances require.

• Tuesday is reserved for Ladies, Families, and Couples (except Public Holidays).

• Some Public Holidays (as announced by the UAE Government) are also declared as family days at Global Village, and you are advised to check the Global Village social media channels, the Website, and the App for further information and various updates available at that time.

• Check Ramadan timings on the official website before the visit.

• Children aged under 3, senior citizens over the age of 65, and People of Determination ID card holders along with 1 companion, can enter Global Village free of charge.

• Respectful attire that covers your torso, shoulders, legs, and knees must be worn by guests at all times.

• Global Village will not refund the cost of entry tickets under any circumstances.

• Re-sale, duplication, or reprinting of tickets is prohibited. Offenders will be subject to legal liability.

• For safety reasons, children must wear safety wristbands provided by Global Village at the Ticketing Booths and Information Kiosks.

• Smoking is only allowed at officially designated smoking areas within the Park.

• Global Village reserves the right to change Park opening times or temporarily suspend shows, close attractions, rides, or facilities for safety reasons, maintenance issues, or private events, without prior notice or compensation.

• The Park is a tourist destination where filming and photography can occur anytime. By entering the Park you irrevocably consent to and authorize Global Village, its successors and assigns to photograph you and/or make sound recordings of you to use worldwide, for any purpose whatsoever, and in perpetuity, all such photographs and sound recordings to be the sole property of Global Village. If you wish to avoid the possibility of being photographed, please do not enter the Park or, if you do, express your wish to the filmmaker/photographer.

• Global Village reserves the right to deny Park entry to any ticket holder and to remove any guest from the Park for any reason (for example being a safety risk to other guests, affecting other guests’ enjoyment of the Park, and adversely affecting the Park’s operation) and to take appropriate action to enforce this right, without refund or compensation.

• The Value ticket is not available on weekends and the public holidays.

Miracle Garden

• Facilities: Parking, first-aid room, souvenir shops, sitting area, prayer room, and dining options.

• Opening and closing timings should be observed strictly.

• Please use proper passages, walkways, and exits allocated for such use.

• Sitting is allowed only in the designated areas.

• Any instruction from the security personnel should be followed immediately without argument.

• The management has all the rights to expel any visitor from the park if found posing great threats to flowers, or park assets, or involved in misconduct.

• Heads up! Skip-the-line tickets do not include the option to skip security lines.

Dubai Frame

• Up to 5 members of single groups are allowed per entry.

• Large bags and strollers must be kept at GATE 4 Counter.

• Children aged 12 and under must be accompanied by an adult at all times during the visit.

• The meal voucher is not applicable for children aged 3 and below.

• The venue's operating hours for Ramadan are from 11am to 7pm.

• Follow the steps mentioned below to redeem your audio guide:

• Download the Headout app on iOS or Android

• Open the app, go to the account page

• Click on the account icon located in the app's navigation bar

• Use the email address associated with your booking to log in to your account.

• On the account page, go to the audio guide option and click on the audio guide.

• Download your guide. That’s it! .

• Your voucher will be emailed to you shortly.

• Display the voucher on your mobile phone with a valid photo ID at the starting point.

• Please check your final voucher for the starting point details & specific instructions.