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Florence Cathedral Express Guided Tour

4.3
3,365 reviews

How do we collect reviews?

These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.

2.2K
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122
131
273
Guests from United States, United Kingdom, Germany and over 10 countries have loved this experience

What our guests say

Cynthia Johnston

Cynthia

Oct 2025
Verified booking
3/5
The tour of the Duomo itself was fabuolous, however when we arrived at the meeting place, we were greeted by a HeadOut representative, given our audio set and told to go 'over there' in a crowd of millions to meet our guide. Not a pleasant beginning.
Patricia J Sullivan

Patricia

Oct 2025
Verified booking
3/5
Information from the guide was interesting but we thought our tickets got us in at 12:00pm but we spent 75min in line just to get inside.
Denise Knobloch

Denise

Oct 2025
Verified booking
5/5
Emmanuella gave us information about the outside and inside of the church that we wouldn't have known if we simply walked around.
Fernando Gregorio Nicolás Hernández

Fernando

Oct 2025
Verified booking
5/5
Yes, it was excellent, especially for the way it was explained and how fast it was to enter the enclosure.
Maria Mantilla

Maria

Oct 2025
Verified booking
5/5
Anna was very knowledgeable and fun. Totally recommended.
Robert Mann

Robert

Oct 2025
Verified booking
5/5
Lovely guide. Great information and stories.
Selina Holst

Selina

Sep 2025
Verified booking
3/5
Visiting the cathedral is a must when in Florence. Still, I feel that going inside without a guide isn’t really worth it, because the interior looks quite plain at first. Our guide, however, showed us details I never would have noticed on my own. They made me see how much thought went into the building process, and thanks to that, I now appreciate the cathedral on a much deeper level.
Dawn C Banks

Dawn

Sep 2025
Verified booking
5/5
Our guide was very knowledgeable and very interesting.
Tamara Welsh

Tamara

Sep 2025
Verified booking
5/5
Our guide was very informative.
Lucas Wszolek

Lucas

Aug 2025
Verified booking
4/5
The guide was very informative and the cathedral is very nice. Personally it's more beautiful from outside the inside. We chose the 9:30 tour but be aware the church opens at 10am and we still had to wait on the line. So, we started lining up 9:30 and entered the church around 11:00. So, not sure what the skip the line feature is. Otherwise, it was a nice experience and the painting on the domo is really impressive
Brigitte Mondor Spineanu

Brigitte

Aug 2025
Verified booking
5/5
Michele Ricci is an incredible guide. We learned so much with him and our visit was fantastic. It was a fantastic discovery. I recommend Headout wholeheartingly and I hope you get Michele as a guide!!! Arriverderci ! We'll be back!!!!
Kenny Dao

Kenny

Aug 2025
Verified booking
5/5
The tuor person is very knowledgeable, she can talk and explain in detsil of each ever activity, if you are interested in leaning and exploring the cathral then you should buy the ticket with guide tour
Luisa Ramirez

Luisa

Aug 2025
Verified booking
4/5
It allowed me access to the cathedral when the tickets were sold out and the guide was very knowledgeable . However, we had to wait 45 min in line and there were issues with the mics.
Atul Dimble

Atul

Aug 2025
Verified booking
5/5
Guide was so polite and knowledgeable..!! Took extra efforts to show us while place was busy. Ps- coordinator was punctual and sweet. Grazie mille..!!
Kirk Milhoan

Kirk

Aug 2025
Verified booking
5/5
We lived the e press tour and how much our guide was able to convey succinctly s as nd clearly. She is absolutely excellent
Bianca Smith

Bianca

Aug 2025
Verified booking
5/5
Our guide Alex was awesome! She was really engaging and knowledgeable, we really enjoyed having her as our guide
Paradee Tungtang

Paradee

Aug 2025
Verified booking
4/5
The lady tour guide (Rosalia?) was very informative and friendly. She's really good.
Karsten Wenzel

Karsten

Aug 2025
Verified booking
5/5
The lady did an excellent job. Mille grazie
Dionne Rochelle Stroter

Dionne

Jul 2025
Verified booking
3/5
We loved seeing the Duomo and the check in process was pretty straightforward. There are a lot of tour groups that meet in the same area so it's important to pay attention to the uniforms and detailed instructions to sign in with the right groups. The line moved quickly and we only waited about 10 minutes with our group. Unfortunately we had a lot of challenges using the earpieces and we couldn't hear most of what the guide was saying. We ended up wandering around taking pictures but missed the historical information that we were hoping for with this paid tour.
Georgia Vasilopoulou

Georgia

Jul 2025
Verified booking
4/5
It was very good as a fast visit we saw everything we needed the guide was very kind and gave us all the details so we were happy
Amira Paula Fabre

Amira

Jul 2025
Verified booking
5/5
Very nice tour, very good guide 👍
Carlos Sebastián Rodríguez

Carlos

Jun 2025
Verified booking
5/5
Leonardo was an incredible guide, he explained everything in great detail, all the information provided will be useful for my art history class.
Krishna Petines Amar

Krishna

Jun 2025
Verified booking
3/5
The guide was really knowledgeable and I am convinced she's earned her fees. But unfortunately for clarity, it was not a skip-the-line ticket. There's no ticket needed or fee to enter the cathedral. You just line up early before they open. Had I known there's no entrance and booking needed, I would've just gone by myself and did my own search. I didn't think spending on the experience was necessary.
Kianna Cook

Kianna

Jun 2025
Verified booking
4/5
Guide was friendly and knowledgeable. Tour ended up being an hour and a half. Not upset since we got good value for our money but it did not make much sense that a 30 minute express tour was advertised for 9:30am when they don't even let people into the cathedral until 10:15.
Anne Peterson

Anne

Jun 2025
Verified booking
3/5
Booked for 11.30 suddenly changed to 12.30 - very inconvenient but we'd paid so stuck! Excellent your guide but like most we assumed ticket included fast entry. Didn't expect long queue to get in!!!
caroline stratford

Caroline

Jun 2025
Verified booking
5/5
Guide was amazing. Lovely soft spoken voice, could understand everything she said ..and more importantly could remember everything she said
Helena Maria Fraga de Oliveira

Helena

Jun 2025
Verified booking
4/5
Everything went as described when I bought the tickets, the tour guide was very friendly and very competent
Ronald Isaacson

Ronald

Jun 2025
Verified booking
5/5
Our tour guide was very knowledgeable on all things about the cathedral... fascinating!! THANK YOU!!
Kathleen  Campos

Kathleen

Jun 2025
Verified booking
5/5
Very knowledgeable guide she was a wealth of information on the history of Florence and the duomo
Todd Archer

Todd

Jun 2025
Verified booking
5/5
The tour was excellent, informative entertaining. Alex was a great host and guide. Can recommend
Fizza Qadri

Fizza

Jun 2025
Verified booking
5/5
Alex was very informative and helpful. She even recommended a great restaurant!
Patrícia Machado

Patrícia

Jun 2025
Verified booking
5/5
An excellent guide, very friendly and very knowledgeable about the history of the Duomo.
Gary Eith

Gary

Jun 2025
Verified booking
5/5
Valentina was most accommodating and helpful. Tour inside was great.
Irmina Grzegrzółka

Irmina

Jun 2025
Verified booking
5/5
Knowledgeable and entertaining guide, strongly recommend:)
Lukas Wolz

Lukas

Jun 2025
Verified booking
5/5
Very good guide, knew a lot, was charming.
Elizabeth Henderson

Elizabeth

May 2025
Verified booking
3/5
This is not a skip the line ticket - you are just lining up early with the rest of the crowd. This was my main issue with this tour - they are deceiving the buyer which really soured the experience for me. You are paying for the guided part and that part was so-so. It was 12 euros each and we bought two tickets so it wasn't a huge loss. Overall I would not repeat the tour, I would watch or read about the site myself and just line up on my own.
Mátrainé Miskolci Anna

Mátrainé

May 2025
Verified booking
5/5
Buying tickets was easy. We went with a small group. While we were waiting in line, the guide gave us an enjoyable, great presentation not only about the Duomo but also about the interesting facts about it. Anna
Ellen Keane

Ellen

May 2025
Verified booking
5/5
The guide was excellent, as an architect, she was able to explain Brunelleschi's design and execution of the dome wonderfully.
David Rule

David

May 2025
Verified booking
5/5
The highlight of my visit was , the information we received from the tour guide and the Cathedral itself .
Andrew Tang

Andrew

May 2025
Verified booking
5/5
Guide ecplained clearly the history of the cathedral and booking was easy on the web.
Omkar Birade

Omkar

May 2025
Verified booking
5/5
Loved the tour. I appreciate the team to have accommodated by dad last minute.
Jerri Walker

Jerri

May 2025
Verified booking
5/5
Very well run and efficient as well as informative guide. Well done.
Lena papakotsi

Lena

May 2025
Verified booking
5/5
The tour and the communication that the agency had with us.
Amanda Dewhurst

Amanda

May 2025
Verified booking
5/5
Interesting and knowledgeable guide
Jyothi Pisipati

Jyothi

Apr 2025
Verified booking
4/5
Your took 45 mins to enter into the Cathedral and we had to join the general public line. Tour guide provided good jnformation. The full tour took more than an hour. For this reason I suggest the word ' Express' from the tour title and description.
Alessandro Manca

Alessandro

Apr 2025
Verified booking
4/5
Very interesting visit and very knowledgeable guide.
SImen Arnesen

Simen

Oct 2025
Verified booking
5/5
Lila Carpenter

Lila

Oct 2025
Verified booking
3/5
Cristina Perraillon

Cristina

Oct 2025
Verified booking
3/5
Hannah Olivares

Hannah

Oct 2025
Verified booking
5/5
Andrew Mitchell

Andrew

Oct 2025
Verified booking
5/5
Adriana Valle

Adriana

Sep 2025
Verified booking
1/5
I received an email saying it was cancelled and I was going to get a free tour
Nancy Tremblay

Nancy

Sep 2025
Verified booking
1/5
Although we bought the tour, we still had to lineup for a very long time. We ran out of time and had to leave.
Dr. Georg Kalhammer

Dr.

Sep 2025
Verified booking
2/5
The guide was difficult to understand. Her English had a very strong accent. Waiting 1 hour in the queue was not fun.
James Cowburgh

James

Sep 2025
Verified booking
5/5
Kevin Bourner

Kevin

Sep 2025
Verified booking
5/5
Antonia Clotilde Cerrudo Chanclon

Antonia

Aug 2025
Verified booking
5/5
Alexandra Hilkene

Alexandra

Aug 2025
Verified booking
1/5
Nothing was good about the tour
Mubarak Alabidun

Mubarak

Aug 2025
Verified booking
5/5
Cassandra Heward

Cassandra

Aug 2025
Verified booking
4/5
Sonia Amalia Rella

Sonia

Aug 2025
Verified booking
5/5
Pinheiro José Manuel

Pinheiro

Aug 2025
Verified booking
4/5
Thomas F. Dicamillo

Thomas

Aug 2025
Verified booking
5/5
Jane Longley

Jane

Aug 2025
Verified booking
5/5
Melissa jones

Melissa

Aug 2025
Verified booking
1/5
Nothing. It was not as described and I left the tour immediately. A complete con
Gundega Vistina

Gundega

Jul 2025
Verified booking
4/5
Patrik Voltmann

Patrik

Jul 2025
Verified booking
5/5
Mustafa Giray Aslangiray

Mustafa

Jul 2025
Verified booking
4/5
Kenneth Smith

Kenneth

Jul 2025
Verified booking
5/5
Ole Holmen Kraglund

Ole

Jul 2025
Verified booking
4/5
GREGORY Laurence

Gregory

Jul 2025
Verified booking
4/5
Cedric Sedjro

Cedric

Jul 2025
Verified booking
4/5
Togluk Ekici Handan

Togluk

Jul 2025
Verified booking
5/5
Rebecca reardon

Rebecca

Jul 2025
Verified booking
1/5
Might as well have done it by myself
Kerstin Ingrid Ohlendorf

Kerstin

Jul 2025
Verified booking
4/5
Andrew glover

Andrew

Jul 2025
Verified booking
4/5
Michael Harrison

Michael

Jun 2025
Verified booking
3/5
Judith Ogonovsky

Judith

Jun 2025
Verified booking
5/5
Daliborka Juranko Šparavec

Daliborka

Jun 2025
Verified booking
5/5
Christine McKee

Christine

Jun 2025
Verified booking
4/5
Austin Douglas Kelly

Austin

Jun 2025
Verified booking
1/5
👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎
Allen Goodroad

Allen

Jun 2025
Verified booking
5/5
Miranda Conte Munilla

Miranda

Jun 2025
Verified booking
1/5
I was told that with the tickets I skipped the line and I didn't and I wanted to ask for a refund and they wouldn't give it to me.
Jerome Schaul

Jerome

Jun 2025
Verified booking
3/5
Cassar Zita

Cassar

Jun 2025
Verified booking
4/5
Jan Olbrycht

Jan

Jun 2025
Verified booking
5/5
Todd Moules

Todd

Jun 2025
Verified booking
5/5
Vanessa Rippstein

Vanessa

Jun 2025
Verified booking
3/5
Dipin Chhabra

Dipin

Jun 2025
Verified booking
5/5
David Laaker

David

May 2025
Verified booking
4/5
Jürgen Berg

Jürgen

May 2025
Verified booking
5/5
Ulrich von Bonin

Ulrich

May 2025
Verified booking
5/5
Rosemarie Kirchberger

Rosemarie

May 2025
Verified booking
5/5
Bernot Steven

Bernot

May 2025
Verified booking
3/5
Adam Krueger

Adam

May 2025
Verified booking
5/5
Dolores Fernández Silvera

Dolores

May 2025
Verified booking
5/5
Alexander Zaharoff

Alexander

May 2025
Verified booking
3/5
Burcă Ana

Burcă

May 2025
Verified booking
4/5
MARÍA TERESA ALMANDOZ SAN SEBASTIAN

María

May 2025
Verified booking
5/5
Vadim Korchagin

Vadim

May 2025
Verified booking
4/5
Michel GARCIN

Michel

May 2025
Verified booking
4/5
Ivano cianci

Ivano

May 2025
Verified booking
5/5
Ali Nazemi

Ali

May 2025
Verified booking
5/5
Janet boyton

Janet

May 2025
Verified booking
4/5
Gitta Masciadri

Gitta

May 2025
Verified booking
3/5
Karen Sabella

Karen

May 2025
Verified booking
5/5
Philippe Biermann

Philippe

May 2025
Verified booking
3/5
Robert Fekár

Robert

May 2025
Verified booking
4/5
Mirta Haydee Taborda

Mirta

May 2025
Verified booking
1/5
Paulo Jorge Lopes Loureiro

Paulo

May 2025
Verified booking
5/5
Rami Issa

Rami

Apr 2025
Verified booking
1/5
Sidoti Genny

Sidoti

Apr 2025
Verified booking
4/5
Emma Dunford

Emma

Apr 2025
Verified booking
1/5
LEANDRO DANIEL ALBANESE

Leandro

Apr 2025
Verified booking
4/5
Enrico Gazzi

Enrico

Apr 2025
Verified booking
4/5
Mary  Delmastro

Mary

Apr 2025
Verified booking
1/5
Angela Keitel

Angela

Apr 2025
Verified booking
4/5
Ines Castelao Gonzalez

Ines

Apr 2025
Verified booking
1/5
Carine Gex

Carine

Apr 2025
Verified booking
4/5
Jorge Miguel Baptista Serrano

Jorge

Apr 2025
Verified booking
5/5
Very Good: Explanations from the guide! Bad: 1 hour waiting in the line!
Linda K MacDonald

Linda

Apr 2025
Verified booking
4/5
Great to hear about the history.
Matthias Neuenschwander

Matthias

Apr 2025
Verified booking
5/5
All ok, nice people, good weather
Messiaen Kurt

Messiaen

Apr 2025
Verified booking
5/5
Fun and interesting tour
Stuart Reynolds

Stuart

Apr 2025
Verified booking
5/5
Alexis was an excellent tour guide. She is very knowledgeable and shared so much information with us. We really enjoyed the history she covered.
Katrin Baldrich

Katrin

Apr 2025
Verified booking
5/5
Short and crisp. That's all you need to know
Diana Lyttle

Diana

Apr 2025
Verified booking
5/5
The ticketing was easy and the guide was very professional and knowlegeable. 5 stars!
Bradley Kent Hammer

Bradley

Mar 2025
Verified booking
5/5
The tour guide was great and knowledgeable. She gave good information that enhanced our tour.
Ann Fitzgerald Aichinger

Ann

Mar 2025
Verified booking
5/5
Great tour guide who talked about all kinds of things and pointed out treasures to be seen.
Steve Gilbert

Steve

Mar 2025
Verified booking
5/5
Our guide was fantastic. I'd recommend the tour to anyone.
Robert Spring

Robert

Feb 2025
Verified booking
5/5
The guide was wonderful. Great information and frankly a lot of fun!
Roselia S Conrad

Roselia

Jan 2025
Verified booking
3/5
Guide needs to speak clearly. The cathedral itself was exquisite. Too much too fast and not spoken clearly after being in the cold outside too long. I would have learned more by reading the history.
Fabio Amilcare Gussoni

Fabio

Dec 2024
Verified booking
4/5
Organization very good and punctual, the guide good for historical and artistic culture, nglish to be revised, i.e., not enough for native-speaking guests. For guests who speak " broken english" can go. Thank you
Coffineau Edith

Coffineau

Nov 2024
Verified booking
4/5
Clear, precise explanations
Mary Leigh-Wood

Mary

Nov 2024
Verified booking
5/5
It was a perfect amount of time to get a good history of the cathedral and the guide was very knowledgeable and happy to answer questions.
Chiara Renzetti

Chiara

Nov 2024
Verified booking
5/5
Very professional,helpful,friendly and attention-grabbing guide . I would definitely recommend her
Melinda Thomas

Melinda

Oct 2024
Verified booking
5/5
Friendly and knowledgeable guide who really made the experience worthwhile. It's also great to be able to skip the long lines and just get into the cathedral!
Pablo Lopez Garcia

Pablo

Oct 2024
Verified booking
5/5
We had a lot of fun, the guide provided interesting infos and made the whole visit very entertaining and enjoyable!
Anna Kathrin Gerhardus

Anna

Apr 2025
Verified booking
5/5
Kim Herbert

Kim

Apr 2025
Verified booking
5/5
Edith Burkhard

Edith

Apr 2025
Verified booking
3/5
Birgit Hoermann

Birgit

Apr 2025
Verified booking
1/5
Concepcion Robledo

Concepcion

Apr 2025
Verified booking
5/5
Nicola Coleman

Nicola

Apr 2025
Verified booking
1/5
Claudia Elena Zamarron Guevara

Claudia

Apr 2025
Verified booking
1/5
Ralitsa Tacheva

Ralitsa

Apr 2025
Verified booking
4/5
Hermenegilda Neto

Hermenegilda

Apr 2025
Verified booking
3/5
Kathy Schloss

Kathy

Apr 2025
Verified booking
4/5
Elisa Ramirez Castaned

Elisa

Apr 2025
Verified booking
1/5
Laura Dunne

Laura

Apr 2025
Verified booking
1/5
Guide did not turn up
ZANIN SERGIO

Zanin

Apr 2025
Verified booking
4/5
Lum Moe Tchub

Lum

Apr 2025
Verified booking
1/5
The guide left early! And as such I missed my tour. I have asked for a refund
Keith Taylor

Keith

Apr 2025
Verified booking
1/5
Bettina Vojinovic

Bettina

Apr 2025
Verified booking
4/5
Nancy L Sacha

Nancy

Apr 2025
Verified booking
5/5
Vieira dos Santos

Vieira

Apr 2025
Verified booking
1/5
Carla Fonseca

Carla

Apr 2025
Verified booking
5/5
Raul Grether

Raul

Apr 2025
Verified booking
1/5
Stefan Mario Huber

Stefan

Apr 2025
Verified booking
3/5
ANDREW P JOHNSTON

Andrew

Apr 2025
Verified booking
5/5
Sarah Lawton

Sarah

Apr 2025
Verified booking
5/5
Mireille Summa

Mireille

Apr 2025
Verified booking
1/5
Elizabeth Agholor

Elizabeth

Apr 2025
Verified booking
5/5
Robert Harvey

Robert

Apr 2025
Verified booking
5/5
Hans-Joachim Wieland

Hans-joachim

Apr 2025
Verified booking
5/5
SHOBHIT CHAHAL

Shobhit

Mar 2025
Verified booking
4/5
Salomoni Sabrina

Salomoni

Mar 2025
Verified booking
5/5
Thomas Tatarakis

Thomas

Mar 2025
Verified booking
4/5
Bragato Micaela

Bragato

Mar 2025
Verified booking
4/5
Susanne Beuer

Susanne

Mar 2025
Verified booking
4/5
Passelande Patrick

Passelande

Mar 2025
Verified booking
4/5
SIMONA COLOMBO

Simona

Mar 2025
Verified booking
4/5
Thomas Friedli

Thomas

Feb 2025
Verified booking
5/5
Xabier Zulueta Munitiz

Xabier

Feb 2025
Verified booking
1/5
Very bad
Anthony Payne

Anthony

Feb 2025
Verified booking
5/5
test1 headout

Test1

Feb 2025
Verified booking
3/5
FABIOLA ANDREA NUÑO FUENTES

Fabiola

Jan 2025
Verified booking
5/5
Jean Churchill

Jean

Jan 2025
Verified booking
5/5
Elisa Tagliaferri Bava

Elisa

Jan 2025
Verified booking
5/5
Vincenzo Tufarelli

Vincenzo

Jan 2025
Verified booking
4/5
Mastalli sabrina

Mastalli

Dec 2024
Verified booking
4/5
Navid Jamalipournokandeh

Navid

Dec 2024
Verified booking
4/5
Georg Gerth

Georg

Dec 2024
Verified booking
4/5
lady dayanne angel zambrano

Lady

Dec 2024
Verified booking
5/5
malnasan victor

Malnasan

Nov 2024
Verified booking
5/5
Manca Novak

Manca

Nov 2024
Verified booking
4/5
Diane Mignon Praulins

Diane

Oct 2024
Verified booking
4/5
David Ang

David

Oct 2024
Verified booking
4/5
Ana Clemencia Castro

Ana

Oct 2025
Verified booking
1/5
I was very excited to contact the tour through "headout" because of their good reviews. We arrived at the right place, at the right time and there was no one from the company that organized the Italy Pass tour. More people from the tour arrived without a guide. I called Headout and they attended me well, they said they would call me back. They did not call back. At 11 am I wrote and sent the documentation they asked for and still no answer. I lost the tour, the illusion and what I invested in Italy Pass. Total scam!
Richard M Johnston

Richard

Sep 2025
Verified booking
2/5
Our transportation to Florence got stuck in traffic and we missed the tour. Thus my response above, which really doesn't address the issue we encountered. PS - You need an Other option above for situations that don't fit you categories
Tim Konderla

Tim

Sep 2025
Verified booking
2/5
Our guide was fine. The Duomo is amazing. However, we paid more moeny for the "skip the line" only to have to wait in line. Our guide explained that there isn't really a skip the line anymore as all of the guides use it now. It was misleading advertisement and cost us more than we should have paid.
David Brodwin

David

Sep 2025
Verified booking
1/5
The ticket was described on your website as a slip the line ticket, but we did on the same line as everyone else who had no tickets
Eagan Val

Eagan

Sep 2025
Verified booking
1/5
We allowed the time for the tour as suggested. When we arrived and checked in, followed the guide to "the line" only to anticipate at least an hour+ in line. There is no skip the line. We left after 10 min wait in line realizing this was just a big disappointment. Do not buy this tour unless you have hours to wait in the sun.
Patrick Palmer

Patrick

Sep 2025
Verified booking
1/5
While the dome was every bit as great as expected, the time allocated for the visit was not kept. We spent over an hour waiting in line with everyone else (free admission). It says "Express" - beware that doesn't mean you're skipping the line. The guide didn't have in-depth knowledge. The tour is not kids friendly. I would go for free admission at a less busy hour, or even better with the 30 EUR all access ticket that also grants access to the dome / roof top tour. You have to book that weeks in advance, though.
Michael Thomson

Michael

Aug 2025
Verified booking
1/5
I have paid for over a dozen guided tours in Italy and have never left a negative review, until now. We booked a skip the line tour with an English guide to see the main cathedral in Florence. However, when we got to the designated location the only guide available was in French and we were told we needed to download the audio guide on our phones. However, we were not prepared for that and only one person in our party brought headphones. Then, as we followed the French speaking guide to the entrance she led us to the regular line so we didn't save any time. In other words, I paid for absolutely nothing. I immediately contacted this company for a refund but have not heard back. Hopefully they will refund what I paid. Very disappointed.
Joe Henderson

Joe

Aug 2025
Verified booking
1/5
There was no Skip the line. We payed, met the guide, got our headset, and then went and stood in the line, that we thought we paid to skip. Also the 30 minute tour was over an hour of rude comments, gibberish talk, and even being rude to a guest on the tour that she forgot was on the tour. Worst money i spent on my whole Italy Honeymoon.
Bethan Halliday

Bethan

Aug 2025
Verified booking
2/5
The ticket advertised as skip the line, it was not and we had to wait an additional hour in the line. We missed our 2nd booked tour. Wasted time and money.
shaun robin halse

Shaun

Aug 2025
Verified booking
2/5
I ordered the express 30 minute tour as we had a schedule to keep. The guide then told me that it would be an hour to actually get into the cathedral then the tour is another hour. If I had known this I would have just queued to get in myself earlier as we had time then. It was not the hosts fault but we had to hand back our audio devices and leave early in order to be at our next event.
Alysandra Barrios

Alysandra

Aug 2025
Verified booking
1/5
This was the worst purchase I've ever made. I am extremely disappointed. The guides were late and INCREDIBLY rude. I've never had a problem like this on another tour, or even another individual. The tour description was also incredibly unclear and misleading. For instance, it says the tour is 30 minutes and makes it seem like it's a skip the line tour but after the worst check in process ever, we got in like a 45 minute line. I am disappointed on all counts.
Simon Whitmore

Simon

Aug 2025
Verified booking
1/5
We had to queue for nearly two hours to get in, having thought that the guided tour would allow us to skip the horrendous queues. The guide did her best to fill the void but after such a long wait in the heat we had lost enthusiasm for the visit. Many others in the group felt the same with many leaving before the end of the tour. Luckily we did not have anywhere else to be. If we had known about potential long waits, we would not have booked.
Jesse Wright

Jesse

Aug 2025
Verified booking
1/5
I arrived on time at 9:25 and stood in line for an hour and then had to leave before I could get into the Cathederal as I had to check out at 11am. I booked this time specifically because it said a 30 min tour from 9:25 and allocated a 1:30. Very disappointed as I could have just woke up early and got an early space in line and saw the church before leaving Florence. The tour guide and history was great, but the timing based on advertising made no sense. Best, Jesse
Karenjit Davidson

Karenjit

Aug 2025
Verified booking
1/5
We waited in the line for about 1 hour in the hot sun. There was no priority linefor booking the tour. We waited with everyone else. The guide was nice but it seemed we could have just bought our own ticket and walked in and looked at the cathedral for much much less than what we paid. We spent more time in line than in the actual cathedral. Very disappointed. Almost felt scammed. Many other people were very angry.
Bridget Yap

Bridget

Aug 2025
Verified booking
1/5
I chose express tour thinking I would be done in 30 mins didn't expect the security took such a long time. I booked 9:25am and stood for at least 30 mins and was told we could get in around 10:15am. I wasn't able to wait as I had another tour booked at 10:30am and I didn't get to see the inside AT All and wasted the money for 2!
Hope Stevens

Hope

Jul 2025
Verified booking
1/5
I'd like a full refund we did not skip the line had to wait for an hour and on the ticket said we could walk the dome and were allowed up.
JING SWEM BIN

Jing

Jul 2025
Verified booking
1/5
We made reservation at 9.30 am (which was the last free slot), and the confirmation told us be at the meeting point 15 minutes earlier otherwise we will lose the chance to get into the cathedral. But when we got there on time, your staff didn't show up. We and other guests waited there until about 10 am, your staff arrived without any apology and gave us the hearing apparat. I was disappointed at your service even though the ones in Colosseum Rome was very good.
Wai Kee Won

Wai

Jul 2025
Verified booking
1/5
When I raised my complaint about queuing like unpaid visitors for the Florence Cathedral tour — despite paying for what any reasonable person would expect to be a guided, express experience — Headout’s agent simply quoted fine print disclaimers, insisting the tour didn’t include skip-the-line access and that the service was “delivered in full.” My response highlighted how misleading this was, since guided tours commonly use priority entrances, and no customer reasonably expects to scrutinize every line of T&Cs right before joining. Ultimately, Headout refused any refund or accountability, showing a clear lack of transparency and customer care.
Claudio Ángel Coss Nogueda

Claudio

Jul 2025
Verified booking
1/5
The tour started 50 minutes late so I could not take it anymore. The local host works at the same time with different tours with different conditions so he does not know the conditions that each member of the group bought. The times of the tour did not coincide with what was stipulated on the site at the time of purchase. I had to line up like any visitor going without a guide.
Sarina Möller

Sarina

Jul 2025
Verified booking
1/5
NOTHING - we had booked a guided tour from 12-12.30pm. But instead of "bypass the queues" we had to queue for 45min!!!! Queuing at 40 degrees. I booked the tour precisely to avoid this. ABSOLUTE FREAKINESS and NOT RECOMMENDED !!!
Vimesh Mithani

Vimesh

Jun 2025
Verified booking
1/5
The event got canceled and I did not receive my refund was yesterday's the one got canceled. I NEED TO BE REFUNDED IF YOU GIYS CANCEL THE EVENT.
Piyush Gupta

Piyush

Jun 2025
Verified booking
1/5
It was a scam. The ticket said skip the line. But they put you in the back of the line with this group. The audio equipment is sub standard and can barely hear anything. I just took it off after a minute. Asked for refund and they were lying through the teeth and rude.
Noel Mammen John

Noel

Jun 2025
Verified booking
1/5
The tour was cancelled. The tour operator there promised that the money would be refunded and then when I reached out to head out support , first they responded in a language I'm not familiar with. And inform me that the tour was simply rescheduled for later. I expect to do the tour at my convenience and not when headouts finds it fit. If it fails to deliver it's services at the expected time , refund the money simple as that. Expecting a response
Liesa Steller

Liesa

Jun 2025
Verified booking
1/5
The booking said you skip the line but we had to stand in line. Besides, The guide said it will be 15-20 min but it was 45 min. To skip the line was the reason we bought the ticket!! The support team told us we will get our money back but there was no proof for it.
christopher allen

Christopher

Jun 2025
Verified booking
1/5
was told to join the queue... which in 40 degree heat and no shade was over an hour long. do we did not get to go in at all. please can I have a full refund?
Douglas Robeson

Douglas

Jun 2025
Verified booking
1/5
This tour canceled on us without telling us. A represent met us at the cathedral to tell us that our tour was canceled and that they tried to call, but we were at sea with no cell service and they didn't even leave a message. They tried to give us a copy of the audio tour, but I couldn't download it on my phone and it wouldn't play for us once inside, so that was completely worthless. We waited nearly an hour in-line for no tour whatsoever. I'd like a refund.
Ana Escobar

Ana

Jun 2025
Verified booking
2/5
it was understood that it was an express entrance inside. Instead it was 30-40min waiting in line and then 20 inside! I feel they wasted my money by not being explicit. When I saw that we had to wait in line and spend 10-15 min outside without making much progress I left.
niloufar khomarloo

Niloufar

Jun 2025
Verified booking
1/5
It was the worst experience i have had in my journey. The cathedral was free of charge but in the ticket mentioned "ticket for entrance cathedral" so from the first it was a miss leasing information. Then ag'fter the address written on the ticket was not straight forward and when we arrived there, 30 min passed from the time of our purchusde ticket. Then i called and talked and spent time with people there and phon the number . But no support. They just said sorry! What "sorry" does for us?! It was terrible, we did not use any thing from this pirchased ticket. And this ruin my journey as i was in the finding location and talikng and ... for one hour. It was terrible. I cannot say how disappointed and dissatisfied we are and i just delet my account and say everybody and anywhere not to purchase from headout.
Julia Stübinger

Julia

Jun 2025
Verified booking
2/5
Not much, would not do it again. Instead of skipping the line - as advertised - you stand in line while they tell you stuff. However not in a very structured manner and in addition the guide mumbled.
Darren Heinrich

Darren

May 2025
Verified booking
2/5
Not much to love about the cathedral. I've seen so many churches that are way more impressive than this one. Guide was just okay.
LAURA MARTA PASCUAL

Laura

May 2025
Verified booking
1/5
I did not like it at all because they cancelled my tour without explanation saying that they could not reschedule it for another day and that I should claim the refund from Headout, no one is responsible.
Angela Borg

Angela

Apr 2025
Verified booking
1/5
I had booked 4 tickets to the Cathedral but when we arrived there I good time we were told to queue for it. Since we also had booked tickets to the Uffizerna we just cold't stay in line to get in there. I had thought that buying tickets we would not have to stay in the lines for such a long time. It's said that with the tickets we could pass the lines. So we didn't use them at all. We were very disappointed !
Robertus Bornhijm

Robertus

Apr 2025
Verified booking
1/5
my comments I have already reported via whatsapp. before the tour could start we had to wait in line with thousands of people before being able to enter, while in the ticket info it says, bypass the queues, that's what we paid for. so this did not happen hence i expect a refund.
Rene Nemes

Rene

Apr 2025
Verified booking
1/5
I didn't like anything, according to the headout we shouldn't wait in the queue and we had to wait 2 hours like all people without a ticket. Then why did I buy the ticket from them if they promise that you can bypass the queue? don't buy tickets from this portal!
Isabella Wall

Isabella

Apr 2025
Verified booking
1/5
The tour did not take place, no guide showed up!!!! A group of 10-15 people with us waited in vain for the tour. After waiting over 30 minutes at the meeting point, we left! We couldn't get any help by phone or chat! That was a real disappointment!!!!
Alexander M Sell

Alexander

Apr 2025
Verified booking
2/5
This wasn't the best tour we've been on. The meeting location was poorly indicated. The tour guide didnt have a location notice like the website indicated. We were late starting the tour and had to queue for 20 to 30 mins in the skip the line up. The message we received the night previous indicated that we didnt qualify for skip the line even though the tour description indicated we had. The tour audio was very poor, with the audio crackling and difficult to hear. Definitely wouldn't recommend.
Sanjeev Gulati

Sanjeev

Apr 2025
Verified booking
1/5
Experience was terrible I bought tickets for express guide tour was made to stand in free public line which would have taken 2 hours to get in the Cathedral Other service providers were skipping the line This provider made us stand in public free visiting long line We did not go we came out of Que after 15 minutes. Product sold to us was totally wrong
JORGE OSVALDO CALVO JARA

Jorge

Jan 2025
Verified booking
1/5
Nothing. They called me and they did not speak Spanish, when I found out on my own I could get to the meeting place and the guide was not there. There was no one there. The alternatives above say "I had problems..." And the truth is that the problem was not mine, it was the service. Bad service. I lost it. I tried to contact by phone again and it was not possible.
Thibaud Guillaume

Thibaud

Jan 2025
Verified booking
1/5
Good afternoon, We had a personal issue today so we were not able to come to the visit (Booking ID: 22656807). We booked two tickets : We paid 39,98 euros. Is it possible to get refunded please? Best regards. Thibaud Guillaume 
Sabrina Petrilli

Sabrina

Jan 2025
Verified booking
2/5
I have taken many guided tours in the past, and normally the explanation is full of history and focus on a few key aspects. On this visit, the 45 minutes were split halfway between English and Italian, and the explanation was basic and not exciting. My son and husband used the audio guide at the Accademia to see Michelangelo's David and found it preferable.
Dorothy Debra Stott

Dorothy

Oct 2024
Verified booking
4/5
Emily Clark

Emily

Oct 2024
Verified booking
5/5
Larry Allen

Larry

Oct 2024
Verified booking
5/5
Peta Stratford-Johns

Peta

Oct 2024
Verified booking
5/5
Excellent tour. Easy to find meeting place and no queuing which was great as there were hundreds of people waiting to get in. We'll worth the money as you learn things you would never know about if you weren't told. Didn't catch the lovely guides name but she was delightful and incredibly well informed. I would never now go to an attraction without pre-booking. Thank you!
Geraldine Doherty

Geraldine

Oct 2024
Verified booking
4/5
It all ran very smoothly. The guide was great and very informative.
althea mahon

Althea

Oct 2024
Verified booking
4/5
Ticket etc was fine, the audio didn't work for some people so it was difficult for the guide She managed really well and was great.
Birthe Björkenstock-Nilson

Birthe

Oct 2024
Verified booking
3/5
Kathy Plumbo

Kathy

Oct 2024
Verified booking
5/5
Very knowledgeable tour guide. Be we learned so much in a short amount of time and then had as much time as we wanted to investigate on our own.
Valeria oltolini

Valeria

Oct 2024
Verified booking
5/5
We visited the Florence Cathedral on Monday, October 7. Our guide was really very knowledgeable and explained very clearly the historical and cultural context of the city at all stages of construction. Pleasant and interesting visit. Unfortunately, we did not have a ticket for the bell tower, the dome and the Baptistery. Reason to return.
Alexander Djukic

Alexander

Oct 2024
Verified booking
4/5
Namandeep Singh Chugh

Namandeep

Oct 2024
Verified booking
3/5
Kimberly Harnage

Kimberly

Oct 2024
Verified booking
4/5
Celestina Madronal

Celestina

Oct 2024
Verified booking
4/5
Joan Wright

Joan

Oct 2024
Verified booking
5/5
Excellent tour guide-informative and friendly
Stephanie Watson

Stephanie

Oct 2024
Verified booking
2/5
The tour was scheduled to start at 9:45 (we meet at 9:30 and it basically started then) and was supposed to be a half an hour tour but the duomo didn't open until 10:15 so we spent half an hour standing there while the tour guide talked away about other bits which was okay but not really what i wanted. Then we finally got in and had the tour but in total it was an hour which wasn't advertised so if someone was pressed for time it would not be good. Also, the microphones were good so it was often hard to hear / they cut out a lot.
Wiktoria wendel

Wiktoria

Sep 2024
Verified booking
4/5
Francine K  Lasley

Francine

Sep 2024
Verified booking
5/5
Our guide was great. We enjoyed the tour very much. Thank you
Lisa Cummings

Lisa

Sep 2024
Verified booking
1/5
NOTHING! I want my money back. You provided me an incorrect location to meet which I was at 15 mins before scheduled time. I call support they tell me to look for a kiosk and didn't find it and then when I called again they left without me party of 6! How about calling me and providing me the correct spot to meet the guide. Will never use you again. Horrible experience!
Judith Gallimore

Judith

Sep 2024
Verified booking
4/5
The guide was knowledgeable but it was difficult to hear without headphones.
Lisa Heard

Lisa

Sep 2024
Verified booking
5/5
Guide was excellent. Did take about 1 hour although listed as a 30 minute express. Late for our next stop as a result. Just be aware if you should decide to do this tour.
Mark green

Mark

Sep 2024
Verified booking
4/5
Todd McNabb

Todd

Sep 2024
Verified booking
5/5
Pageais Georges

Pageais

Sep 2024
Verified booking
4/5
Julie hooper

Julie

Sep 2024
Verified booking
1/5
We had trouble finding the tour and where there at 12 o'clock. So we didn't get to go and see anything. We tried to contact the site but you just get a bot and can find no help with information. We did want a credit but again just frustrated with the bot on chat. So not happy at all with this purchase.
Anthony Petty

Anthony

Sep 2024
Verified booking
4/5
Oscar chavolla

Oscar

Sep 2024
Verified booking
2/5
Few explanations. Guide was lazy
Ronald  Nuzzi

Ronald

Sep 2024
Verified booking
4/5
Our tour guide was very knowledgeable and friendly. Large crowds, however. She should have had a flag for easy viewing. Also for a skip the line tour, we waited an awful lot.
Natalya Pruitt

Natalya

Sep 2024
Verified booking
3/5
Natalie Sinclair

Natalie

Sep 2024
Verified booking
5/5
The guides knowledge of the cathedrals history as well as that of Florence was very good and interesting. She made the visit worthwhile.
HENDRIK BOS

Hendrik

Sep 2024
Verified booking
4/5
Well done! Easy booking process. Clear description and photo of the meeting place and especially the guide, who gave a good tour in clear English. Highly recommended!
Elaine Clifford

Elaine

Sep 2024
Verified booking
5/5
Easy ticket access, perfect instructions for meeting, brilliant guide, such amazing information and good length of time. Great value for money.
Arina Kanateva

Arina

Sep 2024
Verified booking
5/5
Heidi Hald Christensen

Heidi

Sep 2024
Verified booking
5/5
Camila Techera

Camila

Sep 2024
Verified booking
1/5
I bought with audio guide, I arrived at the place and there was no audio guide, I couldn't know what I was getting to know.
Denise Dawson

Denise

Sep 2024
Verified booking
5/5
Beatriz Caviedes

Beatriz

Aug 2024
Verified booking
5/5
Very good explanation. Very kind guide
Giuseppina Gabrielli

Giuseppina

Aug 2024
Verified booking
2/5
Guide was hard to understand. He mumbled and was not clear and also the head set was not good quality.
Headout Guest

Headout Guest

Aug 2024
Verified booking
1/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Dora Borghesi

Dora

Aug 2024
Verified booking
1/5
The tour included an Italian-speaking guide instead we were given audioguide devices.
Headout Guest

Headout Guest

Aug 2024
Verified booking
2/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Bosio lucia

Bosio

Aug 2024
Verified booking
5/5
It was a beautiful experience. We learned and discovered things we never imagined!
Suzanne Soliman

Suzanne

Aug 2024
Verified booking
5/5
Finding the meeting point was seemless, skipping the line was great and the guide was nice.. glad I chose Headout during my trip in Italy
Headout Guest

Headout Guest

Aug 2024
Verified booking
1/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Charles F. Smith

Charles

Aug 2024
Verified booking
5/5
the facility was beautiful, and Headout's ease of use was excellent.
Elizabeth Douglas

Elizabeth

Aug 2024
Verified booking
5/5
Great, Isabella was wonderful.
Ruth Niederwimmer

Ruth

Aug 2024
Verified booking
1/5
We waited at the appointed point, finding no one. When the appointed time was already over, they sent us a text message. Unfortunately, they answered our phone after several calls. With difficulty we managed to get in, the guide was already inside and we decided to continue inside the cathedral on our own.
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Lorna priddle

Lorna

Aug 2024
Verified booking
4/5
Only waited for 10 mins , easy access
Katalin Adél Varga

Katalin

Aug 2024
Verified booking
5/5
Saeid Moshari

Saeid

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Détruit Jean-François

Détruit

Jul 2024
Verified booking
5/5
I wondered whether we would have to wait in line a little but not at all. We went straight through a side door with the guide who was fluent in English, very knowledgeable and pleasant. A quick but detailed guided tour. You are then left to roam freely. The Misericorda Museum is also included (without a guide) and well worth a visit. I highly recommend the whole experience as it saved waiting in long lines during the heatwave.
Headout Guest

Headout Guest

Jul 2024
Verified booking
2/5
Marcia Ferreira Pinto de carvalho

Marcia

Jul 2024
Verified booking
5/5
Michael Brazelton

Michael

Jul 2024
Verified booking
4/5
Val Schonberg

Val

Jul 2024
Verified booking
3/5
I was surprised we had to wait in line
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Otto Buurman

Otto

Jul 2024
Verified booking
1/5
Due to traffic we missed the tour by 10 min, disappointed.
Marius Visan

Marius

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Justa Lidia Sensano Rocha

Justa

Jul 2024
Verified booking
5/5
Daniel van Eede

Daniel

Jul 2024
Verified booking
1/5
We had booked and paid for 4 people May 9. By return we would receive a ticket. Unfortunately we did not. So we emailed again on June 16. Then received the tickets with an app to install. Yesterday ( July 22, 2024) we arrived on time and could not find the meeting place. Therefore at the domo asked the attendant We did walk around it 3 times. Looking for No. 14 entrance and yellow vests. Finally we went to stand in line at the tocket desk. Were called there by you. There would be someone outside with a yellow vest. Not so! A little later it started to rain and yes, after a while we saw someone wearing a yellow vest. Only this guy had a black backpack on his back so we didn't see the yellow vest. We contacted ???? And we were told that there were no more tours that day! We are very angry and disappointed. I sent an email but haven't heard anything yet. We were so looking forward to this. We had booked so early for a reason. And also we lost the money. So doubly disappointing. I wonder how you will solve this. I can not judge this company positively Costs you a lot of money and you have nothing and a big disappointment Daniel
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Isabella Maria Kariotakis

Isabella

Jul 2024
Verified booking
3/5
Helen Ketchin

Helen

Jul 2024
Verified booking
4/5
Robert Carbone

Robert

Jul 2024
Verified booking
5/5
Our guide was early- well informed and eager to answer questions. Great experience!
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Lorna Menzie

Lorna

Jul 2024
Verified booking
4/5
Easy to meet guide who was lovely. Enthusiastic and knowledgeable. Packed a lot into our half hour but did not feel at all rushed. Really nice lady. Only seven of us so easy to hear and felt private.
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Martinus de Meijer

Martinus

Jul 2024
Verified booking
4/5
Good explanation of all the rituals and meaning ofnthe ceiling paintings. Nice young lady who spoke good English.
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
4/5
Patricia Cabuyadao Capati

Patricia

Jul 2024
Verified booking
4/5
IOANNIS CHOUNTAS BATAKAS

Ioannis

Jul 2024
Verified booking
5/5
Ansh Sharma

Ansh

Jul 2024
Verified booking
3/5
Charlie Tchetchenian

Charlie

Jul 2024
Verified booking
5/5
Mark Ng

Mark

Jul 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
1/5
Fátima López

Fátima

Jul 2024
Verified booking
5/5
Daniela Toyama

Daniela

Jul 2024
Verified booking
1/5
Horrible experience, uneducated people, no patience and no respect for tourists. Broken audio system, in short I felt robbed.
Douglas M White

Douglas

Jul 2024
Verified booking
5/5
Patricia was an excellent guide. She was thorough, funny, informative, and very cute. We loved our time with her.
Sandra Smith

Sandra

Jul 2024
Verified booking
5/5
Great guide - enjoyed her knowledge and commentary
Headout Guest

Headout Guest

Jul 2024
Verified booking
4/5
Jon Jordan

Jon

Jul 2024
Verified booking
1/5
It was so crowded at the piazza that we could t find our guide. We were at the steps and walked around and around and didn't see anyone with the tour company sign so we lost out on our tour. We ended up waiting in the line and toured it on our own. The tour guides need a way to stand out better.
Maria Margarida Nunes dos Santos Ribeiro Santos

Maria

Jun 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
anuradha roy

Anuradha

Jun 2024
Verified booking
2/5
I had booked a tour of the Cathedral for 12.30 and rushed there after arriving in Florence. At 12.20,we were told that the Cathedral was closed that day and handed over the voucher with entry to the tower which we are not capable of doing. The company should not have accepted the booking in the first place. Even if the cathedral closure was unscheduled - which I doubt, there should have been some communication so that we would not have rushed. The coordinator was abrupt and rude and had no information about the situation. This is regrettable.
Scott Andrew Gaitan

Scott

Jun 2024
Verified booking
5/5
Jan Erwin Kok

Jan

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
1/5
Sondra Kahawaii

Sondra

Jun 2024
Verified booking
1/5
Unfortunately due to some train delays, even though we gave ourselves plenty of time to get lost and get to the location, we did not arrive on time for our tour. We called the office to try to see if there might be any options to move to another time and there were not. So we completely missed the tour, but was advised by the agent on the phone to still show up at the meeting area and see if there might be any "no shows" that would open up space during a future tour time. We circled the meeting point area multiple times at different schedule tour times and never found any guide or person with the blueshirt who could help us, so we were very sad to miss our tour and sad that there were no other options for us during our one day in Florence.
Emma Jergelius

Emma

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Adam Schwartz

Adam

Jun 2024
Verified booking
1/5
I could not find my tour guide and never received a credit
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Amy Horan Nelson

Amy

Jun 2024
Verified booking
5/5
Easy ticketing and pin drop of meeting location was helpful. Truly a skip the line experience (no wait to enter Cathedral). Express tour was a great balance of detail and speed so that it satisfied the museum/history buffs and those less interested. Great explanation of the clock and stories around the Gates of Paradise, two paintings, de Medici crest on the floor, and artists competing to build the dome. Brought the construction alive!
Chika Sekiguchi

Chika

Jun 2024
Verified booking
4/5
Gun Lundgren

Gun

Jun 2024
Verified booking
4/5
David Lindsey

David

Jun 2024
Verified booking
2/5
Guide was not interesting
Jens jensen

Jens

Jun 2024
Verified booking
5/5
The guide Was so good, so Lively She speak so good english, wee underskud everything
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Andrea Schirru

Andrea

Jun 2024
Verified booking
1/5
Not applicable. My girlfriend and I arrived at 15.16 rather than 15.15, there was no one left at the meeting point. We called several times hoping to speak directly with the guide but no one picked up. Wasted money
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
David James Nolan

David

Jun 2024
Verified booking
3/5
Nazneen Currimjee

Nazneen

Jun 2024
Verified booking
5/5
We loved the tour . Our guide was knowledgeable, to the point and humorous . It was difficult to find the start of tour as no one was holding a flag and the tour operator was different!
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Jelena Boskovic-Schmidt

Jelena

May 2024
Verified booking
5/5
Guide was very good and informative, we lerned a lot
Ljiljana Kovač Pleše

Ljiljana

May 2024
Verified booking
3/5
Oxana Apteeva

Oxana

May 2024
Verified booking
5/5
Nice guide and good explanation. Waited 30 min to enter Duomo. Actually you can enter free of charge even faster. Duomo entrance is free, just 20 min queue.
Cachard Côme

Cachard

May 2024
Verified booking
4/5
Hamilton Bora

Hamilton

May 2024
Verified booking
4/5
The guide Andrea was great, she explained everything very well. On the way out we had to listen to the person who greeted us at the headout being very rude to Andrea, who didn't get upset, stayed calm and told him he didn't have to teach her her job.
Melodie Henson Frick

Melodie

May 2024
Verified booking
4/5
Donna Hooks

Donna

May 2024
Verified booking
5/5
Our tour guide Giovanni Casoli was OUTSTANDING!! He was so knowledgeable and gave us an informative and thoughtful tour - such a caring professional. We did have trouble locating the meeting office - the link provided did not work - and when we called the number provided for assistance the woman we spoke with was rude and not helpful at all
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Anita Martinec Slovak

Anita

May 2024
Verified booking
4/5
Guide was very knowledgeable. Beautiful tour. We did have a hard time finding our guide.
Bruna Caroline Baseggio da Silva

Bruna

May 2024
Verified booking
5/5
Jacquelyn Butler

Jacquelyn

May 2024
Verified booking
5/5
Easy meeting point. Guide was enthusiastic and kept our children entertained also. :) The lines to enter were long. She was a bit hard to hear because of the choir practice but she tried her best to be loud enough.
Linda Perron

Linda

May 2024
Verified booking
4/5
Booking tickets online was very easy, and our guide was friendly and informative, the express tour was actually the perfect length for seeing the inside of the Duomo, I would gladly recommend this experience.
Raul Ymaz

Raul

May 2024
Verified booking
4/5
Very interesting the explanation of the guide, she explained the history of the cathedral in a very agile way and was always attentive that we had understood.
Dalia Kisieliene

Dalia

May 2024
Verified booking
3/5
Backx, Barbara

Backx,

May 2024
Verified booking
2/5
Guide was not enthousiastic at all. Gave information in a monotous way and was sighing all the time
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Jason palumbo

Jason

May 2024
Verified booking
2/5
If backpacks aren't allowed the that should be said in the ticket purchase instructions. Our guide told me my single strap bag would not be allowed yet he was carrying one. Another person in the group had an even bigger bag as well. When I told the guide my opinion (granted I was annoyed) he got sucky and said I was rude and shouldn't talk to him rudely and he was the guide and not the company. Overpriced. Poorly organized. Never again
Jane Tandy

Jane

May 2024
Verified booking
5/5
It was super easy to buy tickets. Our guide was very knowledgeable. We had to queue for a while but the guide made the whole experience much better. Highly recommended.
Marc Walther

Marc

May 2024
Verified booking
5/5
Our Guide Patricia was very funny, could tell us many interesting facts about the Dome as well as about Florence and managed to get us early in line for a swift group entry. She took very well care about the group.
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Michael  Lewis

Michael

May 2024
Verified booking
5/5
Loved skipping the line, access to the full cathedral floor and especially the informative guide
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Giacomo Ritigliano

Giacomo

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Christian Stieger

Christian

May 2024
Verified booking
4/5
Headout Guest

Headout Guest

May 2024
Verified booking
4/5
Nicola Cross

Nicola

May 2024
Verified booking
5/5
Ana is an incredible guide! We liked the pace and length of the tour too.
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Jose Chavez

Jose

May 2024
Verified booking
5/5
Christie Milano

Christie

May 2024
Verified booking
5/5
We only had a limited time so this quick tour was perfect. Our tour guide was very knowledgeable and friendly.
Annette Armnold

Annette

May 2024
Verified booking
4/5
The guide was excellent in knowledge and her presentation. She was thoughtful towards the whole group.
Angela Bances

Angela

May 2024
Verified booking
5/5
It was well organized and our guide was enthusiastic, pleasant and knowledgeable about the subject.
Alan Jacobs

Alan

May 2024
Verified booking
5/5
Gajanan Nene

Gajanan

May 2024
Verified booking
4/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
4/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Virginia Barnicoat

Virginia

May 2024
Verified booking
5/5
Our guide was phenomenal. She was knowledgeable and passionate and engaged with the group. She went above and beyond to give us all an unforgettable tour.
Jennifer Denenholz

Jennifer

May 2024
Verified booking
5/5
Jana Büttner

Jana

May 2024
Verified booking
5/5
Blaire Ferguson

Blaire

May 2024
Verified booking
5/5
Tour was "express " as described-- hit the highlights; started & ended precisely on time; was perfect after having been "museumed out." Great experience!
Jordan Carey

Jordan

May 2024
Verified booking
5/5
Filipa Almeida Sampaio

Filipa

May 2024
Verified booking
5/5
Alberto was great. Really good. I learned a lot with this tour and hope to repeat it.
Lala Gojayeva

Lala

May 2024
Verified booking
4/5
We love our guide ❤️ She is super cool and friendly
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Mirza Cosovic

Mirza

May 2024
Verified booking
5/5
Tour guide (the lady) was amazing! She was so knowledgeable and not tiring or boring at all.
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Diane Merrion

Diane

May 2024
Verified booking
3/5
We liked the museum visit included in the tour. So interesting. We loved the pace of the tour but couldn't hear well on audio. Rather static and she talked very quickly so missed out of much of the details she shared.
Stephanie Orr

Stephanie

May 2024
Verified booking
2/5
Loved being able to bypass the line into the cathedral. However, the mic for the guide didn't work the entire time so that made it really hard to hear all the details she was sharing.
Imre Juhasz

Imre

May 2024
Verified booking
5/5
Interesting journey on the historical details. We know everything about the history of the cathedral, and about the difficulties of the construction of the dome etc...
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
SOSI BALIAN

Sosi

May 2024
Verified booking
4/5
Short, sweet and informative. Nice to skip the line too
Margo Cartwright

Margo

Apr 2024
Verified booking
2/5
The tour started 10 minutes late, we had limited time in Florence and this held up our whole day, also the tour guide took way too long and was telling me things I didn't care about frankly I payed for a 30 minute tour and it ran extremely late and wasted my precious time I will not be returning or suggesting this to others
Alima Ismail

Alima

Apr 2024
Verified booking
5/5
Anita Kalberer

Anita

Apr 2024
Verified booking
3/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Matthew Thomas Burton

Matthew

Apr 2024
Verified booking
2/5
The tour was sold as an express 30 minute guided tour around Florence Cathedral. We booked this so we could catch a train shortly after. The ticket received said the tour was 45 minutes. When the tour started, the guide said she needed 1 hour. The first 30 minutes was spent outside the cathedral. This meant when we actually got inside, we have to leave the tour to have a quick look around before leaving to catch our train. Description needs to match ticket and actual timings
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Steve Balog

Steve

Apr 2024
Verified booking
4/5
Cathrine Memory

Cathrine

Apr 2024
Verified booking
4/5
It was really good. Very well organised, super efficient, good guide and cut out all the queuing! Would recommend this one.
Paula Wood

Paula

Apr 2024
Verified booking
4/5
Really interesting guided tour that was just long enough
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Ilyass Anouar

Ilyass

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Rasa Mikuciauskiene

Rasa

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
German Bratsche2

German

Apr 2024
Verified booking
2/5
It was not recommended at all, I hired a tour with a guide in Italian which I could never do because I was the only one and they never told me that it would not take place.
Gina Johndon

Gina

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
1/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Anita Blyth

Anita

Apr 2024
Verified booking
3/5
Very informative guide
Robin L Bernens

Robin

Apr 2024
Verified booking
1/5
We purchased tickets to view the dome. The Duoma limited access to this area at 7am due to the arch bishop arrival. We were not told of this until we were entering after we had stood in line with our guide for about 45 min. We should have been told beforehand and given the option of money back prior. So basically all we were able to do was enter the church with our pass.
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
4/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Halina Wronska-Zwolinska

Halina

Apr 2024
Verified booking
4/5
The guided, Catherina.. Very kind, with good knowledge and clear Englizh.
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Thomas Hochadel

Thomas

Apr 2024
Verified booking
5/5
Very quick, 1 hr, but that is what I wanted. Guide was very knowledgeable and pleasant. Would book again.
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Andrea Passalacqua

Andrea

Apr 2024
Verified booking
2/5
Nn credo che prenderò più nulla con voi. Arrivati al punto di incontro mi è stato detto che il tour era riprogrammato per le 12,30 quando io avevo un altro tour programmato con altra guida e solo grazie alle mie capacità organizzative sono riuscita a esserci. Nn è serio! Inoltre il contatto in loco è stato scortese e nn si faceva capire bene. Voi poi siete stati irraggiungibili e il vostro bot è inadeguato e limitato. Brutta esperienza! Salvo solo la guida: simpatica ed esaustiva! Ma nn è merito vostro.
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Filip Novák

Filip

Apr 2024
Verified booking
4/5
Michael Pompeani

Michael

Apr 2024
Verified booking
1/5
was not able to use because the line was to long and we had to leave. very unfortunate that we had a set time but could not be accommodated. a refund would be appreciated.
AGLAY SALUM ENCINAS

Aglay

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
4/5
Cristina Baldetti

Cristina

Apr 2024
Verified booking
5/5
Salomao Mufarrej

Salomao

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
viola faggiani

Viola

Mar 2024
Verified booking
4/5
Mineo Valentino

Mineo

Mar 2024
Verified booking
1/5
Very bad experience. I booked a tour for the Florence cathedral in Italian and it was in English. I askedpo by email for a full refund of the tickets. Otherwise we will file a complaint.
Renee Marr

Renee

Mar 2024
Verified booking
2/5
It was difficult to hear the guide
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Leif Marius Schatvet

Leif

Mar 2024
Verified booking
1/5
Wrong adress given as meeting point.
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
John Coghlan

John

Mar 2024
Verified booking
1/5
Website unclear as to what included. Skip the line did not skip the line in any useful fashion guide accent difficult, historical content rather superficial.
Thomas David Simpson

Thomas

Mar 2024
Verified booking
4/5
Evangelos Filopoulos

Evangelos

Mar 2024
Verified booking
5/5
The guide was probably the best there could be
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
4/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
1/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
4/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Julie Salisbury

Julie

Mar 2024
Verified booking
5/5
Elke Völkl

Elke

Mar 2024
Verified booking
5/5
The possibility of a subsequent visit to the misericordia museum
Headout Guest

Headout Guest

Mar 2024
Verified booking
4/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
1/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
1/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Jonas Muszkat

Jonas

Mar 2024
Verified booking
1/5
It was impossible to understand the guide. She speaked a terrible english.
Headout Guest

Headout Guest

Mar 2024
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Stefania Scaramucci

Stefania

Feb 2024
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
4/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
2/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
2/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
2/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Wendy Barnaby

Wendy

Feb 2024
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
3/5
Loukia Michael

Loukia

Feb 2024
Verified booking
4/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
eithne o connell

Eithne

Feb 2024
Verified booking
5/5
It was all easy and straightforward. Also the tour was just one hour which was ideal.
RUBINO ANTONIO

Rubino

Feb 2024
Verified booking
5/5
Paula corby

Paula

Feb 2024
Verified booking
5/5
super guide who showed us the Duemo................ .
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Ashley N Hoffman

Ashley

Feb 2024
Verified booking
4/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
4/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Adam Bartha

Adam

Feb 2024
Verified booking
4/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Ivan Fecury Sydriao Ferreira

Ivan

Feb 2024
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Adriana Frederico Kerr de Azevedo

Adriana

Jan 2024
Verified booking
5/5
A guia foi a diferença!!!Ela explicou tudo com tanta propriedade que percebeu o conhecimento dela sobre qualquer pergunta que foi feita.Depois tive a oportunidade de reencontrar com ela no museo e imediatamente ela me reconheceu e deu um largo sorriso ....😁
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
4/5
Timothy James

Timothy

Jan 2024
Verified booking
5/5
Just so easy to book , meeting place well explained and the guide and staff were very helpful and knowledgeable.
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
2/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Marialuigia Gelmini

Marialuigia

Jan 2024
Verified booking
5/5
Completamente negativa. Ho pagato per avere la guida in lingua italiana e ho trovato solo quella inglese senza alcuna altra possibilità. La guida peraltro non è stata di minimo supporto e mi ha detto che visto che sono italiana, devo prendermi una guida provata e pagarla almento 50 €uro.
Headout Guest

Headout Guest

Jan 2024
Verified booking
5/5
Rupal Sanghvi

Rupal

Jan 2024
Verified booking
1/5
Guide was a no show, lical contact number was disconnected,. and still no follow up after this was reported.
Alessandra Gotri

Alessandra

Jan 2024
Verified booking
1/5
I had booked tour in Italian language and it was in English! Very rude person who delivered radio and earphones
PAOLO SANTAMBROGIO

Paolo

Jan 2024
Verified booking
1/5
I report that at the rendezvous point my call sign was not on the 'list that a person present,who was handing out the headsets with the headset had with him. So to my remonstrances he invited me to call the contact number, my calls went unanswered. So I could not avail myself of the visit despite having paid. I lost money, time. I would like to be refunded !!!
Headout Guest

Headout Guest

Jan 2024
Verified booking
4/5
Sartori Elena

Sartori

Jan 2024
Verified booking
3/5
Knowledgeable and friendly guide, but the tour booked was in Italian, while we were incorporated into an English tour
Silvia Adinolfi

Silvia

Jan 2024
Verified booking
4/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
1/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
4/5
Tom Arild Junge

Tom

Dec 2023
Verified booking
4/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
2/5
Andrea Hetrick

Andrea

Dec 2023
Verified booking
3/5
Jeff Huggins

Jeff

Dec 2023
Verified booking
5/5
Insights on Architecture -details of history and construction.
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
2/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
5/5
Headout Guest

Headout Guest

Dec 2023
Verified booking
1/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
1/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Ximena Chávez

Ximena

Nov 2023
Verified booking
4/5
I liked that we do not have to wait in line, the guide explains very well and gives you curious facts about the elements inside the cathedral.
Headout Guest

Headout Guest

Nov 2023
Verified booking
4/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
4/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
4/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Martina Lanzilli

Martina

Nov 2023
Verified booking
4/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Anthony Walsh

Anthony

Nov 2023
Verified booking
3/5
The tour lasted about 43 minutes and the guide gave a good description aided by some photos. It was a nice short tour that added to our knowledge gained about Florence and its Cathedral. The walking pace was fast causing one elderly gentleman to abandon the tour. While the guide was very knowledgeable on the subject, the presentation lacked a cohesive flow and was full of hesitant pauses and poorly pronounced words. Maybe it was the microphone, but the guide sounded breathless. I would rate the tour 3 out of 5 as both my wife and I had frequent difficulty in trying to interpret what was being said.
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Marta Zawistowska

Marta

Nov 2023
Verified booking
5/5
Everything was great. The guide was well execured.
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Loretta  Santamaria

Loretta

Nov 2023
Verified booking
3/5
Guide was good. Headset poor quality compared to many other tour providers we used. This tour is busy but really the best way to see the Duomo.
Benkhelifa imed eddine

Benkhelifa

Nov 2023
Verified booking
5/5
The visit was well worth it, the cathedral is a magnificent place, and the girl's cut tickets allowed us to avoid a huge queue.
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Alan Finnegan

Alan

Nov 2023
Verified booking
5/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
2/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
4/5
Victoria Mastromarino

Victoria

Nov 2023
Verified booking
5/5
Great guide, small group, interesting facts. Nice, friendly, convenient skipping the line.
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
thomas Morlot

Thomas

Nov 2023
Verified booking
1/5
There was no experience. The guide didn't come. The Duomo was closed on November 1st. I would like a refund. Thank you Sincerely
Chung chin wai

Chung

Nov 2023
Verified booking
4/5
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
ELINA GRBASHYAN

Elina

Nov 2023
Verified booking
4/5
Our guide Alex was telling us the story of Cathedral Santa Maria del Fiore with such an admiration and proud, that it was really contagious.
Headout Guest

Headout Guest

Nov 2023
Verified booking
5/5
Derek Stratton

Derek

Nov 2023
Verified booking
4/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
4/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Ian Stiell

Ian

Oct 2023
Verified booking
5/5
Antonio Jesús Flores Damas

Antonio

Oct 2023
Verified booking
4/5
Sarah Thorp

Sarah

Oct 2023
Verified booking
2/5
It was fine, although we had to wait extra long. Guide was fine.
Kenneth coviello

Kenneth

Oct 2023
Verified booking
4/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Richard Paquette

Richard

Oct 2023
Verified booking
5/5
Sandra Smith

Sandra

Oct 2023
Verified booking
5/5
Oscar William Naveira Collado

Oscar

Oct 2023
Verified booking
5/5
Great experience and very informative! It was very good having an earphone so we could hear the guide clearly
Ivan J Vila Carmenate

Ivan

Oct 2023
Verified booking
5/5
The guide was excellent!! She did very interesting. She had great knowlege about the tour.
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Theresa Field

Theresa

Oct 2023
Verified booking
5/5
Ciara Maye

Ciara

Oct 2023
Verified booking
4/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Tracey Marshall

Tracey

Oct 2023
Verified booking
1/5
We booked the express 1/2 hour tour. We didn't even get inside the cathedral until 40 minutes after the tour began. We had to leave as we had made other plans based on the 30 minute booking with you. I have submitted a request for full reimbursement- but haven't heard back.
Wanda Tiller

Wanda

Oct 2023
Verified booking
3/5
The guide was kind of rude to French speaking people who accidentally ended up with our group.
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Yurik Grigoryan, Arpi Gabrielyan, Armen Barseghyan, Vera Mikaelyan

Yurik

Oct 2023
Verified booking
4/5
Joanna Augustynowicz

Joanna

Oct 2023
Verified booking
3/5
It was ok, we've learnt few interesting things, but also spent a LONG time in a line to inside of the cathedra which was extrenely disappointing.
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Ulrike Jahn-Kloecking

Ulrike

Oct 2023
Verified booking
5/5
Very informative tour outside and inside, learned a lot.
Headout Guest

Headout Guest

Oct 2023
Verified booking
2/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Annette Munoz

Annette

Oct 2023
Verified booking
5/5
I really liked that at the end the tour was going to be an Englishman and they did not hesitate to contact me and we were able to solve the problem. Excellent service And the Contact by WhatsApp great idea
Rachel Mayne

Rachel

Oct 2023
Verified booking
5/5
An excellent guide whose explanations gave an invaluable insight into the building. Would definitely recommend. The booking process worked well.
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Ignacio Argerich Lapuerta

Ignacio

Oct 2023
Verified booking
5/5
Antonio Fernández de Alba Álvarez

Antonio

Oct 2023
Verified booking
3/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Erin Melanson

Erin

Oct 2023
Verified booking
5/5
The experience of the Duomo in Florence was amazing. Our guide was wonderful!
Michele Robertson

Michele

Oct 2023
Verified booking
4/5
Il Duomo was magnificent, especially the frescos on the dome. We also enjoyed the lower level historical information on the early buildings.
Gareth williams

Gareth

Oct 2023
Verified booking
3/5
Loubna ELACHOURI

Loubna

Oct 2023
Verified booking
5/5
It was a great experience, we really enjoyed the tour.
Joanne Overall

Joanne

Oct 2023
Verified booking
5/5
Michael Barry

Michael

Oct 2023
Verified booking
5/5
Ian George

Ian

Oct 2023
Verified booking
4/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
1/5
Douglas Hood

Douglas

Oct 2023
Verified booking
4/5
Dominick Agostin

Dominick

Oct 2023
Verified booking
5/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Carolina De Filippo

Carolina

Oct 2023
Verified booking
2/5
The guide did not even know what tour we had booked. She arrived at the last minute, transfixed and even left us waiting to go drop something off nearby ! She did all the explanations in a hurry and we could understand very little . I was not satisfied
Headout Guest

Headout Guest

Oct 2023
Verified booking
5/5
Ingrid De Vos

Ingrid

Oct 2023
Verified booking
4/5
Carol Simpson

Carol

Oct 2023
Verified booking
5/5
Our guide was outstanding ! We were the first ones in & he was extremely knowledgeable!
Headout Guest

Headout Guest

Oct 2023
Verified booking
1/5
Jennifer White

Jennifer

Oct 2023
Verified booking
4/5
Enjoyed the guides sense of humor. She was knowledgeable.
Annemarie Cardamone

Annemarie

Oct 2023
Verified booking
2/5
The guide was difficult to understand and the radio was not efficient. There was a small radius where she could still be heard. Not enough detail about the history of the church, especially the clock. Some detail about the dome, but could have been more.
Halle Lynch

Halle

Oct 2023
Verified booking
3/5
Wan Lee

Wan

Oct 2023
Verified booking
5/5
Boaz Sternheim

Boaz

Oct 2023
Verified booking
5/5
Great guide and experience
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
William mahoney

William

Sep 2023
Verified booking
5/5
Carme Hernández

Carme

Sep 2023
Verified booking
5/5
John Reynolds

John

Sep 2023
Verified booking
4/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Ben Walker

Ben

Sep 2023
Verified booking
4/5
Nathan Doig

Nathan

Sep 2023
Verified booking
4/5
The tour was well conducted by a personable and knowledgeable tour guide who brought humour into the tour and demonstrated a personal passion for Florence
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Nancy Brown

Nancy

Sep 2023
Verified booking
5/5
Glesni Woffenden

Glesni

Sep 2023
Verified booking
5/5
Easy to book. Quick confirmation. Clear instructions re meeting point etc. Our guide was very good.
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Helen bowden

Helen

Sep 2023
Verified booking
4/5
Alejandro Beyra

Alejandro

Sep 2023
Verified booking
5/5
Katharina Butler-Tjepkema

Katharina

Sep 2023
Verified booking
3/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Lyndsay Abrahams

Lyndsay

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Seda Sinenian

Seda

Sep 2023
Verified booking
4/5
Nathan Newman

Nathan

Sep 2023
Verified booking
1/5
Booked a tour for 9:45 and the Cathedral didn't open until 10:15 but we weren't aware until we were already on the tour. Was also put in the wrong group so had to leave early in the middle of the tour - not a great experience!
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Lorelei McCaffrey

Lorelei

Sep 2023
Verified booking
4/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Lavinia Latin

Lavinia

Sep 2023
Verified booking
5/5
The Duomo in Florence is astonishing and is a must see in a lifetime. It's a masterpiece. The tour was very insightful and was consisted of very important information. Our guide was funny and interesting. She answered all our questions. I definitely recommend.
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
4/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Ana Lorenzo Polo

Ana

Sep 2023
Verified booking
5/5
La guia fue estupenda: sus amenas explicaciones y curiosidades nos hizo disfrutar de la experiencia, y siempre quieres conocer más! Gracias
Susanne Karpisek

Susanne

Sep 2023
Verified booking
4/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Roman Gutgarts

Roman

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
4/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Ella Maria P Rouquart

Ella

Sep 2023
Verified booking
2/5
the guide her english was really bad... couldn't understand a single word of what she was saying. bought the tickets to skip the line, so i ended the guided tour early.
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Iratxe Vega Peral

Iratxe

Sep 2023
Verified booking
4/5
We loved it, it was very short. If we knew we would have taken a longer one.
Headout Guest

Headout Guest

Sep 2023
Verified booking
2/5
Irina Polansky

Irina

Sep 2023
Verified booking
5/5
It was nice tour. Informative and interesting. No waiting in line
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Jacqueline Anne Butler

Jacqueline

Sep 2023
Verified booking
5/5
Great experience with very knowledgeable guide. Very organised. Enjoyed it immensely
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Mohammed AL-TEMEMI

Mohammed

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Bliss Wood

Bliss

Sep 2023
Verified booking
5/5
Our guide was absolutely wonderful! She made the tour.
BABAK ALI-POUR-SAIED

Babak

Sep 2023
Verified booking
5/5
Geerd Cretier

Geerd

Sep 2023
Verified booking
5/5
Our guide Patrizia was a very skilled guide. Knew simply everything and made everyone laugh with her humour. Would recommend her everytime. Grazie Patrizia
Headout Guest

Headout Guest

Sep 2023
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2023
Verified booking
5/5
Ilya Ilin

Ilya

Aug 2023
Verified booking
5/5
Everything was great! We enjoyed the tour! And guide was excellent!
Oliver Redlin

Oliver

Aug 2023
Verified booking
5/5
Claudia Anne Horneber

Claudia

Aug 2023
Verified booking
5/5
Barbara Sandra Amacker

Barbara

Aug 2023
Verified booking
2/5
The lady had a very strong accent and was unfortunately difficult to understand. At the beginning she did not introduce herself to the whole group.
Cavalli Anne-Claire

Cavalli

Aug 2023
Verified booking
4/5
The tour of the cathedral with some interesting information. However, the guide failed to draw us into the story, and we found it a shame to have to queue with the guide.
Headout Guest

Headout Guest

Aug 2023
Verified booking
4/5
Jennifer Hamilton

Jennifer

Aug 2023
Verified booking
5/5
José Antonio Villar Pordomingo

José

Aug 2023
Verified booking
4/5
Laura Lehman

Laura

Aug 2023
Verified booking
5/5
We only had a little trouble finding which was our group in front of the meeting place. Other than that it was a nice tour and just long enough in the heat of the day.
Headout Guest

Headout Guest

Aug 2023
Verified booking
4/5
Headout Guest

Headout Guest

Aug 2023
Verified booking
5/5
Molchanov Sergii

Molchanov

Aug 2023
Verified booking
4/5
Pascale nadim lahad

Pascale

Aug 2023
Verified booking
5/5
Patrizia was a wonderful , funny and loving guide. She was so well informed and i didn't want the tour with her to end.
Shiri Kessel

Shiri

Aug 2023
Verified booking
1/5
It was 100F degrees and my daughter and I wore nice shorts and shirts as expected on this incredible hot day at 3pm. I didn't want to cover our legs. The guide could have tried to to speak with the guard. In other hot places like Rome we had no issues and neither did other tourists. We decided to skip it as a result
Headout Guest

Headout Guest

Aug 2023
Verified booking
5/5
Karen Timko

Karen

Aug 2023
Verified booking
5/5
The headsets worked very well! The guide had a delightful sense of humor.?
Miriam Sagasti

Miriam

Aug 2023
Verified booking
5/5
Alison Bland

Alison

Aug 2023
Verified booking
2/5
Absolute chaos outside the Duomo when we arrived 15 minutes before our designated time. There were tens of people there and Headout had clearly overbooked the tour for maximum profit. The guy in charge of allocating us to guides was very stressed and completely overwhelmed. The guide-Nathalie? spoke too quickly and was difficult to understand at times. There were mic and reception issues and we lost connection on numerous occasions. My daughter and I decided to look around the Duomo independently. This tour was definitely not worth the €17 we paid for each ticket even though it saved queuing for hours in the sun.
Chengyi Shen

Chengyi

Aug 2023
Verified booking
4/5
Rob Maeda

Rob

Aug 2023
Verified booking
4/5
La facilité de la commande et nous avons évité la queue
Geraldine Ferrera

Geraldine

Aug 2023
Verified booking
4/5
To be in and see the magnificent S. María di Fiore, one of the most beautiful churches of the world ❤️😘🙏🏼
Traniello Muriel

Traniello

Aug 2023
Verified booking
2/5
Guide super ! Vraie anglaise apparemment, douce et bienveillante. Mais la personne, un homme d'une quarantaine d'années, qui vérifiait les billets et distribuait les radios, a été très désagréable. Nous étions habillés correctement même si ma fille avait un bermuda. Il a fallu aller s'acheter un foulard pour cacher les jambes et pour les épaules, alors que d'autres bien moins vêtus sont rentrés sans problème. De plus, il nous a hurlé dessus en disant que ça n'était pas normal que nous ayons choisi la visite en anglais alors que nous étions français ; de quoi je me mêle ??! La visite en a été pour le moins gâchée car nous étions très contrariés. Donc je signale là Désagréabilité et le manque de politesse de l'employé qui travaillait mardi 8 août vers 14h30 à la distribution des radios devant la chocolaterie Lindt.
Firuza Khalilova

Firuza

Aug 2023
Verified booking
5/5
Well organized. Everything was quite spectacular and the queueu didnt take long time.
Headout Guest

Headout Guest

Aug 2023
Verified booking
5/5
Maria Tenai

Maria

Aug 2023
Verified booking
1/5
Dear Headout! I am really sorry to say but I will be demanding for cashback of the tickets as we could not take a part on the experience due to following: Our tour should have been skip the line tour with express guide with 30 minute duration but it came out that skip the line ticket was not actually skip the line as we were waiting to get in till 12:50 (meaning standing out near the building in line) our guide was trying to make some poits on the building while standing and waiting but got in trouble loosing what to say as 20 minutest of waiting is surely not calculated in the tour. Followed by five further minutes to pass the security check of the group (which is I think fine and really quick) the program itself started with 25 minutes if delay and at 13:05 we unfortunately had to return the audio guide as we got in delay for another program (when originally the program should have finished). Taking everything into the consideration due to bad orginisation of the program we only could attend 1/3of the program, that is why we are demanding cash Back of the 2/3of the amount paid. With regards, Maria Tenai
Samantha Snedorf

Samantha

Aug 2023
Verified booking
5/5
It was a quick but informative tour. The guide was so lovely and easy to talk to. But above all, so knowledgable and engaging
Ross PATANE

Ross

Aug 2023
Verified booking
5/5
HEATHER JAYNE Duff

Heather

Aug 2023
Verified booking
5/5
Kamelia Talebian Sedehi

Kamelia

Aug 2023
Verified booking
5/5
The tour was amazing amd the tour guide gave us such valuable information about the Cathedral. The queue was fast and we could enter very quickly.
Fiona Fleming

Fiona

Aug 2023
Verified booking
4/5
Sharon Trevino

Sharon

Aug 2023
Verified booking
4/5
Headout Guest

Headout Guest

Aug 2023
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2023
Verified booking
5/5
Beliciu Maria Luiza

Beliciu

Aug 2023
Verified booking
3/5
GAÁL JÓZSEF ATTILA

Gaál

Aug 2023
Verified booking
4/5
The tour was ok, we received as much information as we could with in The 30-minute framework.
Rachel  Rotabi

Rachel

Aug 2023
Verified booking
4/5
It was great to get context about the Duomo and learn more about it from our guide
Headout Guest

Headout Guest

Aug 2023
Verified booking
5/5
Maria Grazia Novelli

Maria

Aug 2023
Verified booking
4/5
Xavier Plaza Bayona

Xavier

Jul 2023
Verified booking
3/5
brian kremer

Brian

Jul 2023
Verified booking
5/5
Perez Nóra Réka

Perez

Jul 2023
Verified booking
4/5
Esson Adobah

Esson

Jul 2023
Verified booking
5/5
Our guide Christina was fantastic and very knowledgeable about the history of the Duomo.
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Noelia Carrasco Moreno

Noelia

Jul 2023
Verified booking
4/5
Ana Zulmira Durão Machado

Ana

Jul 2023
Verified booking
3/5
A thunderstorm started to roll in towards the end of the visit while we were on the tour, outside.
Katherine Caputo

Katherine

Jul 2023
Verified booking
4/5
The tour guide was very knowledgeable and moved us quickly through the venue.
Cristina Costa

Cristina

Jul 2023
Verified booking
3/5
Miriam Travers

Miriam

Jul 2023
Verified booking
3/5
The headset was not great. Even at full volume it was difficult to hear the guide.
Roberto Ferraro

Roberto

Jul 2023
Verified booking
4/5
Monica Guzman

Monica

Jul 2023
Verified booking
4/5
There is a common misunderstanding at the booking moment. Domo in spanish means Cupola. When I booked a tour to the Fiorence Duome I thought I was booking a tour to the Cupola, not just to the cathedral. It would be great to call the tour "Cathedral Tour" rather than "Duomo Tour" where people gets mistakenly thinking is the Cupola tour.
María Laura Sanchez

María

Jul 2023
Verified booking
4/5
The Academy is wonderful; small but with unparalleled pieces of art. Our guide, Sara, explained in detail not only what we could appreciate there, but also other related works of art and stories.
Marija Popovic

Marija

Jul 2023
Verified booking
3/5
JANE Coutts

Jane

Jul 2023
Verified booking
4/5
Our guide was very knowledgeable about the architecture. It was good that the amount of people inside was controlled
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Dorothy Anne

Dorothy

Jul 2023
Verified booking
3/5
Valerie Yuenger

Valerie

Jul 2023
Verified booking
3/5
Esther Vos

Esther

Jul 2023
Verified booking
3/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Sabine Haeenni

Sabine

Jul 2023
Verified booking
4/5
Megan Sweeney

Megan

Jul 2023
Verified booking
1/5
The tour was scheduled to begin at 9:45am with a meeting time at 9:30am. The whole tour was supposed to be about 45 minutes long. We walked outside by the baptistery and learned about that and some of the history of the outside of the duomo. Then we went to the entrance side in the sun and we stood outside listening to the guide only to find out that the duomo didn't even open until 10:15! We had gotten there early to be first in-line to enter. That's what they meant by skip-the-line? We stood in the sun for 30 minutes while the guide talked and a beggar walked up and down the line asking for money. When the duomo finally opened one of the members of our group fainted and hit his head. While he was being treated the rest of us had to go inside without our guide. By the time she got in there everyone was shaken up. She did the tour as best as she could but it was honestly not what anyone had hoped for.
Velide LLANAJ

Velide

Jul 2023
Verified booking
4/5
yes. I like every thing, but my time is not long to choose meny hours to lisentining this guide
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Priyam lahiri

Priyam

Jul 2023
Verified booking
5/5
Christina Hampton

Christina

Jul 2023
Verified booking
4/5
I would have loved to have known that we needed to be covered to go into the church. This was not mentioned in any communication before hand. People were having to buy covers from vendors before going in.
Luiz C Silva Jr

Luiz

Jul 2023
Verified booking
4/5
Alok Neopane

Alok

Jul 2023
Verified booking
3/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Peter Possenti

Peter

Jul 2023
Verified booking
4/5
Denisa Durkova

Denisa

Jul 2023
Verified booking
5/5
Hannah Ralph

Hannah

Jul 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Joachim Bochmann

Joachim

Jul 2023
Verified booking
5/5
It was just an impressive venue and a great guide!
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Luis arcos

Luis

Jul 2023
Verified booking
2/5
No experience, info was not cleared , missed a tour
Headout Guest

Headout Guest

Jul 2023
Verified booking
1/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Irene Cozzani

Irene

Jul 2023
Verified booking
4/5
Visita molto piacevole, la guida era molto preparata e ha spiegato benissimo
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
 Bernadette Naraine

Bernadette

Jul 2023
Verified booking
5/5
Guide Patricia was super knowledgeable and a great sense of humour
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
DENCAUSSE Valérie, Germaine, Andrea

Dencausse

Jul 2023
Verified booking
2/5
Je pensais qu'il y avait l'accès au duomo de Brunelleschi quand j'ai réservé, pour moi la formulation n'est pas correcte. De ce fait, j'ai été déçu.
Joan Mercier

Joan

Jul 2023
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
simone ranaraja

Simone

Jul 2023
Verified booking
4/5
Eriko saito Stankovic

Eriko

Jul 2023
Verified booking
4/5
Booking was very easy. And our guide was bery charming and acknowledged about history of the site.
Janis Macoritto Egea

Janis

Jul 2023
Verified booking
4/5
Liana Cihelková

Liana

Jul 2023
Verified booking
4/5
I have got a lot of new information, the experience was great.
Headout Guest

Headout Guest

Jul 2023
Verified booking
4/5
Bruce Rule

Bruce

Jul 2023
Verified booking
3/5
It was good that we didn't have to wait in the big queue but ended up still having to line up in the sun for nearly 3/4 hr.
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Rebecca Moller

Rebecca

Jul 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Périnne Godart

Périnne

Jul 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Graeme Neill

Graeme

Jul 2023
Verified booking
5/5
The guides organized is well to get to the start of the queue. Comms was good and some good knowledge from the guide
Irene Barainca Vicinay

Irene

Jul 2023
Verified booking
4/5
Interesting visit and information. Very friendly and knowledgeable guide.
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Ari Loupatatzis

Ari

Jul 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Emmanuel Dal Canto

Emmanuel

Jul 2023
Verified booking
2/5
I would like to know why does the click-bait/cat-fishing title of this offer mentions the Duomo Complex when it is actually only the Cathedral that you visit, people, the Cathedral is for free... You only need a ticket to access the crypt and not even that was included... A total waste of money and time. Also, in order to enter the Cathedral you need to cover your shoulders for whatever reason, my wife had to buy one form them at 2 euros, which we do not mind paying, but no one even asked for her to be covered, so what is the point of this nonsense? Also the tour started late, the information giving about the Cathedral you can basically Google it, and yes of course, no access to the Dome, everything sold out for a week, it completely ruined our vacations and experience, I hope people won't fall for this and my last advice is DONT EVER BOOK WITH A GUIDED TOUR, is 21st century all the information is at the palm of your hands. Hope they change the title and stop stealing people. You can access everything basically for 20 or 30 euros to enter EVERYWHERE and they stole me like freaking 50 euros for a free Cathedral, give me a break. A refund would be lovely.
Headout Guest

Headout Guest

Jul 2023
Verified booking
1/5
Sujesh Menon

Sujesh

Jul 2023
Verified booking
5/5
Our guide Isabelle was awesome. She is an encyclopedia!
Dusan Polic

Dusan

Jul 2023
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
1/5
Vasileios Apostolopoulos

Vasileios

Jul 2023
Verified booking
5/5
Our guide made the tour unforgettable . The program says that the duration of the tour is 30 minutes, our amazing guide exceeded the time for about 15 minutes. We feel lucky having this great Italian woman telling us with enthusiasm the history of the Duomo. Thank you very much.
Chen Wen Chun

Chen

Jul 2023
Verified booking
4/5
Jennifer Lucchese

Jennifer

Jul 2023
Verified booking
1/5
I was told I bought three 5 and under tickets when I did not and there was a lot of confusion around this. The tour guide was extremely hard to understand and the tour was hard to follow
Headout Guest

Headout Guest

Jul 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2023
Verified booking
4/5
Anastasia Podolyan

Anastasia

Jun 2023
Verified booking
1/5
No one came to guide us to the Duomo, as it appears that the Duomo is closed due to some local celebratings. However, no one told us that the tour is cancelled, no updates were provided to us or any other members of the group. We claim the full refund for the money we paid as we didn't receive any service. Looking forward to your reply and refund. Thank you
Petya Plamenova Pascuali

Petya

Jun 2023
Verified booking
4/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Chris Kenworthy

Chris

Jun 2023
Verified booking
4/5
Easy to find our guide. She was a little difficult to understand
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Nicolás Rodriguez

Nicolás

Jun 2023
Verified booking
5/5
It has been a wonderful experience and a very entertaining guide.
Maggie Bell

Maggie

Jun 2023
Verified booking
1/5
We followed the map provided and arrived the supposedly meeting point, 25 minutes before the tour start time, all 5 of us looked all over and did not find anyone holding a "Florence Duomo Guided Tour" sign. The place is chaotic and had a ton of tourists and tour flags all over. I called the local support number at 10:29, and was told that the guide had already left with the rest of the group. The man on the phone told me that we can catch the next tour at 11:00, and told us to look for a gold / white flag. Again, we looked everywhere and finally found a guy with a green flag who told us we are in the right place. However, the tour went all around the Duomo area except going inside the Duomo. I called the local support number again voicing out my frustration, and got a very unhelpful / semi-rude representative telling me that it's my problem not being able to find the guide. Will not sign up with this company again in the future.
Headout Guest

Headout Guest

Jun 2023
Verified booking
4/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
4/5
Ioana Livia Serbu

Ioana

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
4/5
Sushant Anil Patel

Sushant

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
2/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
4/5
Imran sadarkhan

Imran

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
4/5
Andrew Morgan

Andrew

Jun 2023
Verified booking
5/5
We thoroughly enjoyed the tour. The guide was great at explaining the history and about the creation of the building, great experience that we would recommend to others.
Shirley Nicholls

Shirley

Jun 2023
Verified booking
4/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Eric Fisher

Eric

Jun 2023
Verified booking
5/5
A big shout out to our guide - he kept our interest and provide some unusual insights about Florence and the Duomo
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2023
Verified booking
5/5
Isabela Draghici

Isabela

May 2023
Verified booking
4/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Hyok Chang

Hyok

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Leanne smith

Leanne

May 2023
Verified booking
5/5
We couldn't have asked for a more informative and lovely guide. She even overran slightly so she could provide more information about the cathedral. Best tour we've joined and would highly recommend. Thank you!
Headout Guest

Headout Guest

May 2023
Verified booking
1/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
2/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
4/5
Camilo Arias

Camilo

May 2023
Verified booking
3/5
Linda Olsen

Linda

May 2023
Verified booking
5/5
Beautiful Cathedral and the guide spoke very clearly and had a good understanding of the history!
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
5/5
James Rourk

James

May 2023
Verified booking
1/5
We showed up to the exact spot for the tour over 25 minutes before the required time. Guide did not show. I asked the other guides there if they were ours, and they all said we were not with them after showing our reservation in the app. After calling phone numbers we had, we reached a lady who was unable to help us and the other numbers we called, no one answered. They have so far refused a refund. I am continuing to pursue this. I understand if we were late and missed the guide, but we were literally very early in the exact spot by the Lindt chocolate shop and no guide showed. Will not be using this company again.
Kevin Oliver

Kevin

May 2023
Verified booking
4/5
Ong Khy chien

Ong

May 2023
Verified booking
5/5
Headout Guest

Headout Guest

May 2023
Verified booking
2/5
Headout Guest

Headout Guest

May 2023
Verified booking
4/5
Jerrold Gordon

Jerrold

May 2023
Verified booking
5/5
Amadeus was the highlight of our visit to Florence. He was extremely knowledgeable and passionate about Florence and the duomo.
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
4/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
VLATKA ŠOŠTARIĆ

Vlatka

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
4/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
4/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Beverley okill

Beverley

Apr 2023
Verified booking
3/5
Jesus rubio

Jesus

Apr 2023
Verified booking
1/5
La peor experiencia que hemos tenido en un viaje , llame a la linea de atencion al cliente y no solucionaron . Me encargare de desprestigiar su nombre en redes sociales . Pesimo servicio Ladrones!!!
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Erin Fox-Dzilenski

Erin

Apr 2023
Verified booking
5/5
We loved our tour of the Duomo in Florence. Isabella was plesant, very knowledgeable, easy to understand and overall, a lovely tour guide. She took control inside the Duomo and was able to easily get us to the front. We would highly recommend this tour in Florence.
Headout Guest

Headout Guest

Apr 2023
Verified booking
4/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Alejandra Elleny Bechelani Chalita

Alejandra

Apr 2023
Verified booking
5/5
I loved that I was waiting for the tour right outside and not at the meeting point and I received a call to check if I was going to make it to the tour. That was amazing because I couldve missed the tour. The guide was so nice and kind.
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
4/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
5/5
Headout Guest

Headout Guest

Apr 2023
Verified booking
1/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
4/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Melisa Jordan

Melisa

Mar 2023
Verified booking
4/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Nancy Eckstein

Nancy

Mar 2023
Verified booking
5/5
All of my guides and tours have been excellent!!! Uffizzi, Acaemia, Duomo and the dinner and opera. The only problem I had with the Opera was that it started too late for me, so I had to leave. I will recommend your company to whoever comes to Florence. Again, the guides are extremely helpful, happy, knowledgeable - each was a total joy and made the experience perfect!
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
2/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
4/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Michael Lee

Michael

Mar 2023
Verified booking
4/5
The general tickets were sold out but this option was available and wonderful. We liked the tour was short, only 60-mins.
Tim Weber

Tim

Mar 2023
Verified booking
4/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
4/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
3/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Mar 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
4/5
Gino fortin

Gino

Feb 2023
Verified booking
5/5
Belle visite , nous avons apprécié d'avoir un guide pour nous expliquer
Headout Guest

Headout Guest

Feb 2023
Verified booking
1/5
Aoife O’Sullivan

Aoife

Feb 2023
Verified booking
3/5
Silvana Metri

Silvana

Feb 2023
Verified booking
4/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
2/5
Ricardo Díaz Bao

Ricardo

Feb 2023
Verified booking
2/5
El lugar es hermoso
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
1/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
1/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Christine Morris

Christine

Feb 2023
Verified booking
4/5
We enjoyed our guide, Victoria. The Duomo is remarkable.
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Feb 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
4/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Ana María Sanchez Gomez

Ana

Jan 2023
Verified booking
5/5
La guía nos ha hecho entender la historia de Florencia muy bien, tiene mucho conocimiento para resumirlo también, nos ha hecho sentir la ciudad su historia y su cultura, lo qué significó el renacimiento para Firenze. Encantadora la guía para repetir y poder seguir escuchándola.
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
4/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Elisabeth Merwa

Elisabeth

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
1/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Jonathon Cole

Jonathon

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Grace Walker

Grace

Jan 2023
Verified booking
5/5
The very knowledgeable guide, and ease of booking.
Inna van Mechelen

Inna

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
Headout Guest

Headout Guest

Jan 2023
Verified booking
5/5
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