Florence Cathedral Express Guided Tour

4.3

3,365 reviews

How do we collect reviews?

These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.

2.2K

594

122

131

273

Guests from United States, United Kingdom, Germany and over 10 countries have loved this experience

What our guests say

Cynthia

Oct 2025

Verified booking

3/5

The tour of the Duomo itself was fabuolous, however when we arrived at the meeting place, we were greeted by a HeadOut representative, given our audio set and told to go 'over there' in a crowd of millions to meet our guide. Not a pleasant beginning.

Patricia

Oct 2025

Verified booking

3/5

Information from the guide was interesting but we thought our tickets got us in at 12:00pm but we spent 75min in line just to get inside.

Denise

Oct 2025

Verified booking

5/5

Emmanuella gave us information about the outside and inside of the church that we wouldn't have known if we simply walked around.

Fernando

Oct 2025

Verified booking

5/5

Yes, it was excellent, especially for the way it was explained and how fast it was to enter the enclosure.

Maria

Oct 2025

Verified booking

5/5

Anna was very knowledgeable and fun. Totally recommended.

Robert

Oct 2025

Verified booking

5/5

Lovely guide. Great information and stories.

Selina

Sep 2025

Verified booking

3/5

Visiting the cathedral is a must when in Florence. Still, I feel that going inside without a guide isn’t really worth it, because the interior looks quite plain at first. Our guide, however, showed us details I never would have noticed on my own. They made me see how much thought went into the building process, and thanks to that, I now appreciate the cathedral on a much deeper level.

Dawn

Sep 2025

Verified booking

5/5

Our guide was very knowledgeable and very interesting.

Tamara

Sep 2025

Verified booking

5/5

Our guide was very informative.

Lucas

Aug 2025

Verified booking

4/5

The guide was very informative and the cathedral is very nice. Personally it's more beautiful from outside the inside. We chose the 9:30 tour but be aware the church opens at 10am and we still had to wait on the line. So, we started lining up 9:30 and entered the church around 11:00. So, not sure what the skip the line feature is. Otherwise, it was a nice experience and the painting on the domo is really impressive

Brigitte

Aug 2025

Verified booking

5/5

Michele Ricci is an incredible guide. We learned so much with him and our visit was fantastic. It was a fantastic discovery. I recommend Headout wholeheartingly and I hope you get Michele as a guide!!! Arriverderci ! We'll be back!!!!

Kenny

Aug 2025

Verified booking

5/5

The tuor person is very knowledgeable, she can talk and explain in detsil of each ever activity, if you are interested in leaning and exploring the cathral then you should buy the ticket with guide tour

Luisa

Aug 2025

Verified booking

4/5

It allowed me access to the cathedral when the tickets were sold out and the guide was very knowledgeable . However, we had to wait 45 min in line and there were issues with the mics.

Atul

Aug 2025

Verified booking

5/5

Guide was so polite and knowledgeable..!! Took extra efforts to show us while place was busy. Ps- coordinator was punctual and sweet. Grazie mille..!!

Kirk

Aug 2025

Verified booking

5/5

We lived the e press tour and how much our guide was able to convey succinctly s as nd clearly. She is absolutely excellent

Bianca

Aug 2025

Verified booking

5/5

Our guide Alex was awesome! She was really engaging and knowledgeable, we really enjoyed having her as our guide

Paradee

Aug 2025

Verified booking

4/5

The lady tour guide (Rosalia?) was very informative and friendly. She's really good.

Karsten

Aug 2025

Verified booking

5/5

The lady did an excellent job. Mille grazie

Dionne

Jul 2025

Verified booking

3/5

We loved seeing the Duomo and the check in process was pretty straightforward. There are a lot of tour groups that meet in the same area so it's important to pay attention to the uniforms and detailed instructions to sign in with the right groups. The line moved quickly and we only waited about 10 minutes with our group. Unfortunately we had a lot of challenges using the earpieces and we couldn't hear most of what the guide was saying. We ended up wandering around taking pictures but missed the historical information that we were hoping for with this paid tour.

Georgia

Jul 2025

Verified booking

4/5

It was very good as a fast visit we saw everything we needed the guide was very kind and gave us all the details so we were happy

Amira

Jul 2025

Verified booking

5/5

Very nice tour, very good guide 👍

Carlos

Jun 2025

Verified booking

5/5

Leonardo was an incredible guide, he explained everything in great detail, all the information provided will be useful for my art history class.

Krishna

Jun 2025

Verified booking

3/5

The guide was really knowledgeable and I am convinced she's earned her fees. But unfortunately for clarity, it was not a skip-the-line ticket. There's no ticket needed or fee to enter the cathedral. You just line up early before they open. Had I known there's no entrance and booking needed, I would've just gone by myself and did my own search. I didn't think spending on the experience was necessary.

Kianna

Jun 2025

Verified booking

4/5

Guide was friendly and knowledgeable. Tour ended up being an hour and a half. Not upset since we got good value for our money but it did not make much sense that a 30 minute express tour was advertised for 9:30am when they don't even let people into the cathedral until 10:15.

Anne

Jun 2025

Verified booking

3/5

Booked for 11.30 suddenly changed to 12.30 - very inconvenient but we'd paid so stuck! Excellent your guide but like most we assumed ticket included fast entry. Didn't expect long queue to get in!!!

Caroline

Jun 2025

Verified booking

5/5

Guide was amazing. Lovely soft spoken voice, could understand everything she said ..and more importantly could remember everything she said

Helena

Jun 2025

Verified booking

4/5

Everything went as described when I bought the tickets, the tour guide was very friendly and very competent

Ronald

Jun 2025

Verified booking

5/5

Our tour guide was very knowledgeable on all things about the cathedral... fascinating!! THANK YOU!!

Kathleen

Jun 2025

Verified booking

5/5

Very knowledgeable guide she was a wealth of information on the history of Florence and the duomo

Todd

Jun 2025

Verified booking

5/5

The tour was excellent, informative entertaining. Alex was a great host and guide. Can recommend

Fizza

Jun 2025

Verified booking

5/5

Alex was very informative and helpful. She even recommended a great restaurant!

Patrícia

Jun 2025

Verified booking

5/5

An excellent guide, very friendly and very knowledgeable about the history of the Duomo.

Gary

Jun 2025

Verified booking

5/5

Valentina was most accommodating and helpful. Tour inside was great.

Irmina

Jun 2025

Verified booking

5/5

Knowledgeable and entertaining guide, strongly recommend:)

Lukas

Jun 2025

Verified booking

5/5

Very good guide, knew a lot, was charming.

Elizabeth

May 2025

Verified booking

3/5

This is not a skip the line ticket - you are just lining up early with the rest of the crowd. This was my main issue with this tour - they are deceiving the buyer which really soured the experience for me. You are paying for the guided part and that part was so-so. It was 12 euros each and we bought two tickets so it wasn't a huge loss. Overall I would not repeat the tour, I would watch or read about the site myself and just line up on my own.

Mátrainé

May 2025

Verified booking

5/5

Buying tickets was easy. We went with a small group. While we were waiting in line, the guide gave us an enjoyable, great presentation not only about the Duomo but also about the interesting facts about it. Anna

Ellen

May 2025

Verified booking

5/5

The guide was excellent, as an architect, she was able to explain Brunelleschi's design and execution of the dome wonderfully.

David

May 2025

Verified booking

5/5

The highlight of my visit was , the information we received from the tour guide and the Cathedral itself .

Andrew

May 2025

Verified booking

5/5

Guide ecplained clearly the history of the cathedral and booking was easy on the web.

Omkar

May 2025

Verified booking

5/5

Loved the tour. I appreciate the team to have accommodated by dad last minute.

Jerri

May 2025

Verified booking

5/5

Very well run and efficient as well as informative guide. Well done.

Lena

May 2025

Verified booking

5/5

The tour and the communication that the agency had with us.

Amanda

May 2025

Verified booking

5/5

Interesting and knowledgeable guide

Jyothi

Apr 2025

Verified booking

4/5

Your took 45 mins to enter into the Cathedral and we had to join the general public line. Tour guide provided good jnformation. The full tour took more than an hour. For this reason I suggest the word ' Express' from the tour title and description.

Alessandro

Apr 2025

Verified booking

4/5

Very interesting visit and very knowledgeable guide.

Simen

Oct 2025

Verified booking

5/5

Lila

Oct 2025

Verified booking

3/5

Cristina

Oct 2025

Verified booking

3/5

Hannah

Oct 2025

Verified booking

5/5

Andrew

Oct 2025

Verified booking

5/5

Adriana

Sep 2025

Verified booking

1/5

I received an email saying it was cancelled and I was going to get a free tour

Nancy

Sep 2025

Verified booking

1/5

Although we bought the tour, we still had to lineup for a very long time. We ran out of time and had to leave.

Dr.

Sep 2025

Verified booking

2/5

The guide was difficult to understand. Her English had a very strong accent. Waiting 1 hour in the queue was not fun.

James

Sep 2025

Verified booking

5/5

Kevin

Sep 2025

Verified booking

5/5

Antonia

Aug 2025

Verified booking

5/5

Alexandra

Aug 2025

Verified booking

1/5

Nothing was good about the tour

Mubarak

Aug 2025

Verified booking

5/5

Cassandra

Aug 2025

Verified booking

4/5

Sonia

Aug 2025

Verified booking

5/5

Pinheiro

Aug 2025

Verified booking

4/5

Thomas

Aug 2025

Verified booking

5/5

Jane

Aug 2025

Verified booking

5/5

Melissa

Aug 2025

Verified booking

1/5

Nothing. It was not as described and I left the tour immediately. A complete con

Gundega

Jul 2025

Verified booking

4/5

Patrik

Jul 2025

Verified booking

5/5

Mustafa

Jul 2025

Verified booking

4/5

Kenneth

Jul 2025

Verified booking

5/5

Ole

Jul 2025

Verified booking

4/5

Gregory

Jul 2025

Verified booking

4/5

Cedric

Jul 2025

Verified booking

4/5

Togluk

Jul 2025

Verified booking

5/5

Rebecca

Jul 2025

Verified booking

1/5

Might as well have done it by myself

Kerstin

Jul 2025

Verified booking

4/5

Andrew

Jul 2025

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4/5

Michael

Jun 2025

Verified booking

3/5

Judith

Jun 2025

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5/5

Daliborka

Jun 2025

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5/5

Christine

Jun 2025

Verified booking

4/5

Austin

Jun 2025

Verified booking

1/5

👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎 👎

Allen

Jun 2025

Verified booking

5/5

Miranda

Jun 2025

Verified booking

1/5

I was told that with the tickets I skipped the line and I didn't and I wanted to ask for a refund and they wouldn't give it to me.

Jerome

Jun 2025

Verified booking

3/5

Cassar

Jun 2025

Verified booking

4/5

Jan

Jun 2025

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5/5

Todd

Jun 2025

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5/5

Vanessa

Jun 2025

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3/5

Dipin

Jun 2025

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5/5

David

May 2025

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4/5

Jürgen

May 2025

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5/5

Ulrich

May 2025

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5/5

Rosemarie

May 2025

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5/5

Bernot

May 2025

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3/5

Adam

May 2025

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5/5

Dolores

May 2025

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5/5

Alexander

May 2025

Verified booking

3/5

Burcă

May 2025

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4/5

María

May 2025

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5/5

Vadim

May 2025

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4/5

Michel

May 2025

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4/5

Ivano

May 2025

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5/5

Ali

May 2025

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5/5

Janet

May 2025

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4/5

Gitta

May 2025

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3/5

Karen

May 2025

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5/5

Philippe

May 2025

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3/5

Robert

May 2025

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4/5

Mirta

May 2025

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1/5

Paulo

May 2025

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5/5

Rami

Apr 2025

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1/5

Sidoti

Apr 2025

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4/5

Emma

Apr 2025

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1/5

Leandro

Apr 2025

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4/5

Enrico

Apr 2025

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4/5

Mary

Apr 2025

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1/5

Angela

Apr 2025

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4/5

Ines

Apr 2025

Verified booking

1/5

Carine

Apr 2025

Verified booking

4/5

Jorge

Apr 2025

Verified booking

5/5

Very Good: Explanations from the guide! Bad: 1 hour waiting in the line!

Linda

Apr 2025

Verified booking

4/5

Great to hear about the history.

Matthias

Apr 2025

Verified booking

5/5

All ok, nice people, good weather

Messiaen

Apr 2025

Verified booking

5/5

Fun and interesting tour

Stuart

Apr 2025

Verified booking

5/5

Alexis was an excellent tour guide. She is very knowledgeable and shared so much information with us. We really enjoyed the history she covered.

Katrin

Apr 2025

Verified booking

5/5

Short and crisp. That's all you need to know

Diana

Apr 2025

Verified booking

5/5

The ticketing was easy and the guide was very professional and knowlegeable. 5 stars!

Bradley

Mar 2025

Verified booking

5/5

The tour guide was great and knowledgeable. She gave good information that enhanced our tour.

Ann

Mar 2025

Verified booking

5/5

Great tour guide who talked about all kinds of things and pointed out treasures to be seen.

Steve

Mar 2025

Verified booking

5/5

Our guide was fantastic. I'd recommend the tour to anyone.

Robert

Feb 2025

Verified booking

5/5

The guide was wonderful. Great information and frankly a lot of fun!

Roselia

Jan 2025

Verified booking

3/5

Guide needs to speak clearly. The cathedral itself was exquisite. Too much too fast and not spoken clearly after being in the cold outside too long. I would have learned more by reading the history.

Fabio

Dec 2024

Verified booking

4/5

Organization very good and punctual, the guide good for historical and artistic culture, nglish to be revised, i.e., not enough for native-speaking guests. For guests who speak " broken english" can go. Thank you

Coffineau

Nov 2024

Verified booking

4/5

Clear, precise explanations

Mary

Nov 2024

Verified booking

5/5

It was a perfect amount of time to get a good history of the cathedral and the guide was very knowledgeable and happy to answer questions.

Chiara

Nov 2024

Verified booking

5/5

Very professional,helpful,friendly and attention-grabbing guide . I would definitely recommend her

Melinda

Oct 2024

Verified booking

5/5

Friendly and knowledgeable guide who really made the experience worthwhile. It's also great to be able to skip the long lines and just get into the cathedral!

Pablo

Oct 2024

Verified booking

5/5

We had a lot of fun, the guide provided interesting infos and made the whole visit very entertaining and enjoyable!

Anna

Apr 2025

Verified booking

5/5

Kim

Apr 2025

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5/5

Edith

Apr 2025

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3/5

Birgit

Apr 2025

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1/5

Concepcion

Apr 2025

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5/5

Nicola

Apr 2025

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1/5

Claudia

Apr 2025

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1/5

Ralitsa

Apr 2025

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4/5

Hermenegilda

Apr 2025

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3/5

Kathy

Apr 2025

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4/5

Elisa

Apr 2025

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1/5

Laura

Apr 2025

Verified booking

1/5

Guide did not turn up

Zanin

Apr 2025

Verified booking

4/5

Lum

Apr 2025

Verified booking

1/5

The guide left early! And as such I missed my tour. I have asked for a refund

Keith

Apr 2025

Verified booking

1/5

Bettina

Apr 2025

Verified booking

4/5

Nancy

Apr 2025

Verified booking

5/5

Vieira

Apr 2025

Verified booking

1/5

Carla

Apr 2025

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5/5

Raul

Apr 2025

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1/5

Stefan

Apr 2025

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3/5

Andrew

Apr 2025

Verified booking

5/5

Sarah

Apr 2025

Verified booking

5/5

Mireille

Apr 2025

Verified booking

1/5

Elizabeth

Apr 2025

Verified booking

5/5

Robert

Apr 2025

Verified booking

5/5

Hans-joachim

Apr 2025

Verified booking

5/5

Shobhit

Mar 2025

Verified booking

4/5

Salomoni

Mar 2025

Verified booking

5/5

Thomas

Mar 2025

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4/5

Bragato

Mar 2025

Verified booking

4/5

Susanne

Mar 2025

Verified booking

4/5

Passelande

Mar 2025

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4/5

Simona

Mar 2025

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4/5

Thomas

Feb 2025

Verified booking

5/5

Xabier

Feb 2025

Verified booking

1/5

Very bad

Anthony

Feb 2025

Verified booking

5/5

Test1

Feb 2025

Verified booking

3/5

Fabiola

Jan 2025

Verified booking

5/5

Jean

Jan 2025

Verified booking

5/5

Elisa

Jan 2025

Verified booking

5/5

Vincenzo

Jan 2025

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4/5

Mastalli

Dec 2024

Verified booking

4/5

Navid

Dec 2024

Verified booking

4/5

Georg

Dec 2024

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4/5

Lady

Dec 2024

Verified booking

5/5

Malnasan

Nov 2024

Verified booking

5/5

Manca

Nov 2024

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4/5

Diane

Oct 2024

Verified booking

4/5

David

Oct 2024

Verified booking

4/5

Ana

Oct 2025

Verified booking

1/5

I was very excited to contact the tour through "headout" because of their good reviews. We arrived at the right place, at the right time and there was no one from the company that organized the Italy Pass tour. More people from the tour arrived without a guide. I called Headout and they attended me well, they said they would call me back. They did not call back. At 11 am I wrote and sent the documentation they asked for and still no answer. I lost the tour, the illusion and what I invested in Italy Pass. Total scam!

Richard

Sep 2025

Verified booking

2/5

Our transportation to Florence got stuck in traffic and we missed the tour. Thus my response above, which really doesn't address the issue we encountered. PS - You need an Other option above for situations that don't fit you categories

Tim

Sep 2025

Verified booking

2/5

Our guide was fine. The Duomo is amazing. However, we paid more moeny for the "skip the line" only to have to wait in line. Our guide explained that there isn't really a skip the line anymore as all of the guides use it now. It was misleading advertisement and cost us more than we should have paid.

David

Sep 2025

Verified booking

1/5

The ticket was described on your website as a slip the line ticket, but we did on the same line as everyone else who had no tickets

Eagan

Sep 2025

Verified booking

1/5

We allowed the time for the tour as suggested. When we arrived and checked in, followed the guide to "the line" only to anticipate at least an hour+ in line. There is no skip the line. We left after 10 min wait in line realizing this was just a big disappointment. Do not buy this tour unless you have hours to wait in the sun.

Patrick

Sep 2025

Verified booking

1/5

While the dome was every bit as great as expected, the time allocated for the visit was not kept. We spent over an hour waiting in line with everyone else (free admission). It says "Express" - beware that doesn't mean you're skipping the line. The guide didn't have in-depth knowledge. The tour is not kids friendly. I would go for free admission at a less busy hour, or even better with the 30 EUR all access ticket that also grants access to the dome / roof top tour. You have to book that weeks in advance, though.

Michael

Aug 2025

Verified booking

1/5

I have paid for over a dozen guided tours in Italy and have never left a negative review, until now. We booked a skip the line tour with an English guide to see the main cathedral in Florence. However, when we got to the designated location the only guide available was in French and we were told we needed to download the audio guide on our phones. However, we were not prepared for that and only one person in our party brought headphones. Then, as we followed the French speaking guide to the entrance she led us to the regular line so we didn't save any time. In other words, I paid for absolutely nothing. I immediately contacted this company for a refund but have not heard back. Hopefully they will refund what I paid. Very disappointed.

Joe

Aug 2025

Verified booking

1/5

There was no Skip the line. We payed, met the guide, got our headset, and then went and stood in the line, that we thought we paid to skip. Also the 30 minute tour was over an hour of rude comments, gibberish talk, and even being rude to a guest on the tour that she forgot was on the tour. Worst money i spent on my whole Italy Honeymoon.

Bethan

Aug 2025

Verified booking

2/5

The ticket advertised as skip the line, it was not and we had to wait an additional hour in the line. We missed our 2nd booked tour. Wasted time and money.

Shaun

Aug 2025

Verified booking

2/5

I ordered the express 30 minute tour as we had a schedule to keep. The guide then told me that it would be an hour to actually get into the cathedral then the tour is another hour. If I had known this I would have just queued to get in myself earlier as we had time then. It was not the hosts fault but we had to hand back our audio devices and leave early in order to be at our next event.

Alysandra

Aug 2025

Verified booking

1/5

This was the worst purchase I've ever made. I am extremely disappointed. The guides were late and INCREDIBLY rude. I've never had a problem like this on another tour, or even another individual. The tour description was also incredibly unclear and misleading. For instance, it says the tour is 30 minutes and makes it seem like it's a skip the line tour but after the worst check in process ever, we got in like a 45 minute line. I am disappointed on all counts.

Simon

Aug 2025

Verified booking

1/5

We had to queue for nearly two hours to get in, having thought that the guided tour would allow us to skip the horrendous queues. The guide did her best to fill the void but after such a long wait in the heat we had lost enthusiasm for the visit. Many others in the group felt the same with many leaving before the end of the tour. Luckily we did not have anywhere else to be. If we had known about potential long waits, we would not have booked.

Jesse

Aug 2025

Verified booking

1/5

I arrived on time at 9:25 and stood in line for an hour and then had to leave before I could get into the Cathederal as I had to check out at 11am. I booked this time specifically because it said a 30 min tour from 9:25 and allocated a 1:30. Very disappointed as I could have just woke up early and got an early space in line and saw the church before leaving Florence. The tour guide and history was great, but the timing based on advertising made no sense. Best, Jesse

Karenjit

Aug 2025

Verified booking

1/5

We waited in the line for about 1 hour in the hot sun. There was no priority linefor booking the tour. We waited with everyone else. The guide was nice but it seemed we could have just bought our own ticket and walked in and looked at the cathedral for much much less than what we paid. We spent more time in line than in the actual cathedral. Very disappointed. Almost felt scammed. Many other people were very angry.

Bridget

Aug 2025

Verified booking

1/5

I chose express tour thinking I would be done in 30 mins didn't expect the security took such a long time. I booked 9:25am and stood for at least 30 mins and was told we could get in around 10:15am. I wasn't able to wait as I had another tour booked at 10:30am and I didn't get to see the inside AT All and wasted the money for 2!

Hope

Jul 2025

Verified booking

1/5

I'd like a full refund we did not skip the line had to wait for an hour and on the ticket said we could walk the dome and were allowed up.

Jing

Jul 2025

Verified booking

1/5

We made reservation at 9.30 am (which was the last free slot), and the confirmation told us be at the meeting point 15 minutes earlier otherwise we will lose the chance to get into the cathedral. But when we got there on time, your staff didn't show up. We and other guests waited there until about 10 am, your staff arrived without any apology and gave us the hearing apparat. I was disappointed at your service even though the ones in Colosseum Rome was very good.

Wai

Jul 2025

Verified booking

1/5

When I raised my complaint about queuing like unpaid visitors for the Florence Cathedral tour — despite paying for what any reasonable person would expect to be a guided, express experience — Headout’s agent simply quoted fine print disclaimers, insisting the tour didn’t include skip-the-line access and that the service was “delivered in full.” My response highlighted how misleading this was, since guided tours commonly use priority entrances, and no customer reasonably expects to scrutinize every line of T&Cs right before joining. Ultimately, Headout refused any refund or accountability, showing a clear lack of transparency and customer care.

Claudio

Jul 2025

Verified booking

1/5

The tour started 50 minutes late so I could not take it anymore. The local host works at the same time with different tours with different conditions so he does not know the conditions that each member of the group bought. The times of the tour did not coincide with what was stipulated on the site at the time of purchase. I had to line up like any visitor going without a guide.

Sarina

Jul 2025

Verified booking

1/5

NOTHING - we had booked a guided tour from 12-12.30pm. But instead of "bypass the queues" we had to queue for 45min!!!! Queuing at 40 degrees. I booked the tour precisely to avoid this. ABSOLUTE FREAKINESS and NOT RECOMMENDED !!!

Vimesh

Jun 2025

Verified booking

1/5

The event got canceled and I did not receive my refund was yesterday's the one got canceled. I NEED TO BE REFUNDED IF YOU GIYS CANCEL THE EVENT.

Piyush

Jun 2025

Verified booking

1/5

It was a scam. The ticket said skip the line. But they put you in the back of the line with this group. The audio equipment is sub standard and can barely hear anything. I just took it off after a minute. Asked for refund and they were lying through the teeth and rude.

Noel

Jun 2025

Verified booking

1/5

The tour was cancelled. The tour operator there promised that the money would be refunded and then when I reached out to head out support , first they responded in a language I'm not familiar with. And inform me that the tour was simply rescheduled for later. I expect to do the tour at my convenience and not when headouts finds it fit. If it fails to deliver it's services at the expected time , refund the money simple as that. Expecting a response

Liesa

Jun 2025

Verified booking

1/5

The booking said you skip the line but we had to stand in line. Besides, The guide said it will be 15-20 min but it was 45 min. To skip the line was the reason we bought the ticket!! The support team told us we will get our money back but there was no proof for it.

Christopher

Jun 2025

Verified booking

1/5

was told to join the queue... which in 40 degree heat and no shade was over an hour long. do we did not get to go in at all. please can I have a full refund?

Douglas

Jun 2025

Verified booking

1/5

This tour canceled on us without telling us. A represent met us at the cathedral to tell us that our tour was canceled and that they tried to call, but we were at sea with no cell service and they didn't even leave a message. They tried to give us a copy of the audio tour, but I couldn't download it on my phone and it wouldn't play for us once inside, so that was completely worthless. We waited nearly an hour in-line for no tour whatsoever. I'd like a refund.

Ana

Jun 2025

Verified booking

2/5

it was understood that it was an express entrance inside. Instead it was 30-40min waiting in line and then 20 inside! I feel they wasted my money by not being explicit. When I saw that we had to wait in line and spend 10-15 min outside without making much progress I left.

Niloufar

Jun 2025

Verified booking

1/5

It was the worst experience i have had in my journey. The cathedral was free of charge but in the ticket mentioned "ticket for entrance cathedral" so from the first it was a miss leasing information. Then ag'fter the address written on the ticket was not straight forward and when we arrived there, 30 min passed from the time of our purchusde ticket. Then i called and talked and spent time with people there and phon the number . But no support. They just said sorry! What "sorry" does for us?! It was terrible, we did not use any thing from this pirchased ticket. And this ruin my journey as i was in the finding location and talikng and ... for one hour. It was terrible. I cannot say how disappointed and dissatisfied we are and i just delet my account and say everybody and anywhere not to purchase from headout.

Julia

Jun 2025

Verified booking

2/5

Not much, would not do it again. Instead of skipping the line - as advertised - you stand in line while they tell you stuff. However not in a very structured manner and in addition the guide mumbled.

Darren

May 2025

Verified booking

2/5

Not much to love about the cathedral. I've seen so many churches that are way more impressive than this one. Guide was just okay.

Laura

May 2025

Verified booking

1/5

I did not like it at all because they cancelled my tour without explanation saying that they could not reschedule it for another day and that I should claim the refund from Headout, no one is responsible.

Angela

Apr 2025

Verified booking

1/5

I had booked 4 tickets to the Cathedral but when we arrived there I good time we were told to queue for it. Since we also had booked tickets to the Uffizerna we just cold't stay in line to get in there. I had thought that buying tickets we would not have to stay in the lines for such a long time. It's said that with the tickets we could pass the lines. So we didn't use them at all. We were very disappointed !

Robertus

Apr 2025

Verified booking

1/5

my comments I have already reported via whatsapp. before the tour could start we had to wait in line with thousands of people before being able to enter, while in the ticket info it says, bypass the queues, that's what we paid for. so this did not happen hence i expect a refund.

Rene

Apr 2025

Verified booking

1/5

I didn't like anything, according to the headout we shouldn't wait in the queue and we had to wait 2 hours like all people without a ticket. Then why did I buy the ticket from them if they promise that you can bypass the queue? don't buy tickets from this portal!

Isabella

Apr 2025

Verified booking

1/5

The tour did not take place, no guide showed up!!!! A group of 10-15 people with us waited in vain for the tour. After waiting over 30 minutes at the meeting point, we left! We couldn't get any help by phone or chat! That was a real disappointment!!!!

Alexander

Apr 2025

Verified booking

2/5

This wasn't the best tour we've been on. The meeting location was poorly indicated. The tour guide didnt have a location notice like the website indicated. We were late starting the tour and had to queue for 20 to 30 mins in the skip the line up. The message we received the night previous indicated that we didnt qualify for skip the line even though the tour description indicated we had. The tour audio was very poor, with the audio crackling and difficult to hear. Definitely wouldn't recommend.

Sanjeev

Apr 2025

Verified booking

1/5

Experience was terrible I bought tickets for express guide tour was made to stand in free public line which would have taken 2 hours to get in the Cathedral Other service providers were skipping the line This provider made us stand in public free visiting long line We did not go we came out of Que after 15 minutes. Product sold to us was totally wrong

Jorge

Jan 2025

Verified booking

1/5

Nothing. They called me and they did not speak Spanish, when I found out on my own I could get to the meeting place and the guide was not there. There was no one there. The alternatives above say "I had problems..." And the truth is that the problem was not mine, it was the service. Bad service. I lost it. I tried to contact by phone again and it was not possible.

Thibaud

Jan 2025

Verified booking

1/5

Good afternoon, We had a personal issue today so we were not able to come to the visit (Booking ID: 22656807). We booked two tickets : We paid 39,98 euros. Is it possible to get refunded please? Best regards. Thibaud Guillaume

Sabrina

Jan 2025

Verified booking

2/5

I have taken many guided tours in the past, and normally the explanation is full of history and focus on a few key aspects. On this visit, the 45 minutes were split halfway between English and Italian, and the explanation was basic and not exciting. My son and husband used the audio guide at the Accademia to see Michelangelo's David and found it preferable.

Dorothy

Oct 2024

Verified booking

4/5

Emily

Oct 2024

Verified booking

5/5

Larry

Oct 2024

Verified booking

5/5

Peta

Oct 2024

Verified booking

5/5

Excellent tour. Easy to find meeting place and no queuing which was great as there were hundreds of people waiting to get in. We'll worth the money as you learn things you would never know about if you weren't told. Didn't catch the lovely guides name but she was delightful and incredibly well informed. I would never now go to an attraction without pre-booking. Thank you!

Geraldine

Oct 2024

Verified booking

4/5

It all ran very smoothly. The guide was great and very informative.

Althea

Oct 2024

Verified booking

4/5

Ticket etc was fine, the audio didn't work for some people so it was difficult for the guide She managed really well and was great.

Birthe

Oct 2024

Verified booking

3/5

Kathy

Oct 2024

Verified booking

5/5

Very knowledgeable tour guide. Be we learned so much in a short amount of time and then had as much time as we wanted to investigate on our own.

Valeria

Oct 2024

Verified booking

5/5

We visited the Florence Cathedral on Monday, October 7. Our guide was really very knowledgeable and explained very clearly the historical and cultural context of the city at all stages of construction. Pleasant and interesting visit. Unfortunately, we did not have a ticket for the bell tower, the dome and the Baptistery. Reason to return.

Alexander

Oct 2024

Verified booking

4/5

Namandeep

Oct 2024

Verified booking

3/5

Kimberly

Oct 2024

Verified booking

4/5

Celestina

Oct 2024

Verified booking

4/5

Joan

Oct 2024

Verified booking

5/5

Excellent tour guide-informative and friendly

Stephanie

Oct 2024

Verified booking

2/5

The tour was scheduled to start at 9:45 (we meet at 9:30 and it basically started then) and was supposed to be a half an hour tour but the duomo didn't open until 10:15 so we spent half an hour standing there while the tour guide talked away about other bits which was okay but not really what i wanted. Then we finally got in and had the tour but in total it was an hour which wasn't advertised so if someone was pressed for time it would not be good. Also, the microphones were good so it was often hard to hear / they cut out a lot.

Wiktoria

Sep 2024

Verified booking

4/5

Francine

Sep 2024

Verified booking

5/5

Our guide was great. We enjoyed the tour very much. Thank you

Lisa

Sep 2024

Verified booking

1/5

NOTHING! I want my money back. You provided me an incorrect location to meet which I was at 15 mins before scheduled time. I call support they tell me to look for a kiosk and didn't find it and then when I called again they left without me party of 6! How about calling me and providing me the correct spot to meet the guide. Will never use you again. Horrible experience!

Judith

Sep 2024

Verified booking

4/5

The guide was knowledgeable but it was difficult to hear without headphones.

Lisa

Sep 2024

Verified booking

5/5

Guide was excellent. Did take about 1 hour although listed as a 30 minute express. Late for our next stop as a result. Just be aware if you should decide to do this tour.

Mark

Sep 2024

Verified booking

4/5

Todd

Sep 2024

Verified booking

5/5

Pageais

Sep 2024

Verified booking

4/5

Julie

Sep 2024

Verified booking

1/5

We had trouble finding the tour and where there at 12 o'clock. So we didn't get to go and see anything. We tried to contact the site but you just get a bot and can find no help with information. We did want a credit but again just frustrated with the bot on chat. So not happy at all with this purchase.

Anthony

Sep 2024

Verified booking

4/5

Oscar

Sep 2024

Verified booking

2/5

Few explanations. Guide was lazy

Ronald

Sep 2024

Verified booking

4/5

Our tour guide was very knowledgeable and friendly. Large crowds, however. She should have had a flag for easy viewing. Also for a skip the line tour, we waited an awful lot.

Natalya

Sep 2024

Verified booking

3/5

Natalie

Sep 2024

Verified booking

5/5

The guides knowledge of the cathedrals history as well as that of Florence was very good and interesting. She made the visit worthwhile.

Hendrik

Sep 2024

Verified booking

4/5

Well done! Easy booking process. Clear description and photo of the meeting place and especially the guide, who gave a good tour in clear English. Highly recommended!

Elaine

Sep 2024

Verified booking

5/5

Easy ticket access, perfect instructions for meeting, brilliant guide, such amazing information and good length of time. Great value for money.

Arina

Sep 2024

Verified booking

5/5

Heidi

Sep 2024

Verified booking

5/5

Camila

Sep 2024

Verified booking

1/5

I bought with audio guide, I arrived at the place and there was no audio guide, I couldn't know what I was getting to know.

Denise

Sep 2024

Verified booking

5/5

Beatriz

Aug 2024

Verified booking

5/5

Very good explanation. Very kind guide

Giuseppina

Aug 2024

Verified booking

2/5

Guide was hard to understand. He mumbled and was not clear and also the head set was not good quality.

Headout Guest

Aug 2024

Verified booking

1/5

Headout Guest

Aug 2024

Verified booking

5/5

Dora

Aug 2024

Verified booking

1/5

The tour included an Italian-speaking guide instead we were given audioguide devices.

Headout Guest

Aug 2024

Verified booking

2/5

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Bosio

Aug 2024

Verified booking

5/5

It was a beautiful experience. We learned and discovered things we never imagined!

Suzanne

Aug 2024

Verified booking

5/5

Finding the meeting point was seemless, skipping the line was great and the guide was nice.. glad I chose Headout during my trip in Italy

Headout Guest

Aug 2024

Verified booking

1/5

Headout Guest

Aug 2024

Verified booking

5/5

Charles

Aug 2024

Verified booking

5/5

the facility was beautiful, and Headout's ease of use was excellent.

Elizabeth

Aug 2024

Verified booking

5/5

Great, Isabella was wonderful.

Ruth

Aug 2024

Verified booking

1/5

We waited at the appointed point, finding no one. When the appointed time was already over, they sent us a text message. Unfortunately, they answered our phone after several calls. With difficulty we managed to get in, the guide was already inside and we decided to continue inside the cathedral on our own.

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Lorna

Aug 2024

Verified booking

4/5

Only waited for 10 mins , easy access

Katalin

Aug 2024

Verified booking

5/5

Saeid

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Détruit

Jul 2024

Verified booking

5/5

I wondered whether we would have to wait in line a little but not at all. We went straight through a side door with the guide who was fluent in English, very knowledgeable and pleasant. A quick but detailed guided tour. You are then left to roam freely. The Misericorda Museum is also included (without a guide) and well worth a visit. I highly recommend the whole experience as it saved waiting in long lines during the heatwave.

Headout Guest

Jul 2024

Verified booking

2/5

Marcia

Jul 2024

Verified booking

5/5

Michael

Jul 2024

Verified booking

4/5

Val

Jul 2024

Verified booking

3/5

I was surprised we had to wait in line

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Otto

Jul 2024

Verified booking

1/5

Due to traffic we missed the tour by 10 min, disappointed.

Marius

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

5/5

Justa

Jul 2024

Verified booking

5/5

Daniel

Jul 2024

Verified booking

1/5

We had booked and paid for 4 people May 9. By return we would receive a ticket. Unfortunately we did not. So we emailed again on June 16. Then received the tickets with an app to install. Yesterday ( July 22, 2024) we arrived on time and could not find the meeting place. Therefore at the domo asked the attendant We did walk around it 3 times. Looking for No. 14 entrance and yellow vests. Finally we went to stand in line at the tocket desk. Were called there by you. There would be someone outside with a yellow vest. Not so! A little later it started to rain and yes, after a while we saw someone wearing a yellow vest. Only this guy had a black backpack on his back so we didn't see the yellow vest. We contacted ???? And we were told that there were no more tours that day! We are very angry and disappointed. I sent an email but haven't heard anything yet. We were so looking forward to this. We had booked so early for a reason. And also we lost the money. So doubly disappointing. I wonder how you will solve this. I can not judge this company positively Costs you a lot of money and you have nothing and a big disappointment Daniel

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Isabella

Jul 2024

Verified booking

3/5

Helen

Jul 2024

Verified booking

4/5

Robert

Jul 2024

Verified booking

5/5

Our guide was early- well informed and eager to answer questions. Great experience!

Headout Guest

Jul 2024

Verified booking

5/5

Lorna

Jul 2024

Verified booking

4/5

Easy to meet guide who was lovely. Enthusiastic and knowledgeable. Packed a lot into our half hour but did not feel at all rushed. Really nice lady. Only seven of us so easy to hear and felt private.

Headout Guest

Jul 2024

Verified booking

5/5

Martinus

Jul 2024

Verified booking

4/5

Good explanation of all the rituals and meaning ofnthe ceiling paintings. Nice young lady who spoke good English.

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

4/5

Patricia

Jul 2024

Verified booking

4/5

Ioannis

Jul 2024

Verified booking

5/5

Ansh

Jul 2024

Verified booking

3/5

Charlie

Jul 2024

Verified booking

5/5

Mark

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

1/5

Fátima

Jul 2024

Verified booking

5/5

Daniela

Jul 2024

Verified booking

1/5

Horrible experience, uneducated people, no patience and no respect for tourists. Broken audio system, in short I felt robbed.

Douglas

Jul 2024

Verified booking

5/5

Patricia was an excellent guide. She was thorough, funny, informative, and very cute. We loved our time with her.

Sandra

Jul 2024

Verified booking

5/5

Great guide - enjoyed her knowledge and commentary

Headout Guest

Jul 2024

Verified booking

4/5

Jon

Jul 2024

Verified booking

1/5

It was so crowded at the piazza that we could t find our guide. We were at the steps and walked around and around and didn't see anyone with the tour company sign so we lost out on our tour. We ended up waiting in the line and toured it on our own. The tour guides need a way to stand out better.

Maria

Jun 2024

Verified booking

4/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Anuradha

Jun 2024

Verified booking

2/5

I had booked a tour of the Cathedral for 12.30 and rushed there after arriving in Florence. At 12.20,we were told that the Cathedral was closed that day and handed over the voucher with entry to the tower which we are not capable of doing. The company should not have accepted the booking in the first place. Even if the cathedral closure was unscheduled - which I doubt, there should have been some communication so that we would not have rushed. The coordinator was abrupt and rude and had no information about the situation. This is regrettable.

Scott

Jun 2024

Verified booking

5/5

Jan

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

1/5

Sondra

Jun 2024

Verified booking

1/5

Unfortunately due to some train delays, even though we gave ourselves plenty of time to get lost and get to the location, we did not arrive on time for our tour. We called the office to try to see if there might be any options to move to another time and there were not. So we completely missed the tour, but was advised by the agent on the phone to still show up at the meeting area and see if there might be any "no shows" that would open up space during a future tour time. We circled the meeting point area multiple times at different schedule tour times and never found any guide or person with the blueshirt who could help us, so we were very sad to miss our tour and sad that there were no other options for us during our one day in Florence.

Emma

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Adam

Jun 2024

Verified booking

1/5

I could not find my tour guide and never received a credit

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Amy

Jun 2024

Verified booking

5/5

Easy ticketing and pin drop of meeting location was helpful. Truly a skip the line experience (no wait to enter Cathedral). Express tour was a great balance of detail and speed so that it satisfied the museum/history buffs and those less interested. Great explanation of the clock and stories around the Gates of Paradise, two paintings, de Medici crest on the floor, and artists competing to build the dome. Brought the construction alive!

Chika

Jun 2024

Verified booking

4/5

Gun

Jun 2024

Verified booking

4/5

David

Jun 2024

Verified booking

2/5

Guide was not interesting

Jens

Jun 2024

Verified booking

5/5

The guide Was so good, so Lively She speak so good english, wee underskud everything

Headout Guest

Jun 2024

Verified booking

5/5

Andrea

Jun 2024

Verified booking

1/5

Not applicable. My girlfriend and I arrived at 15.16 rather than 15.15, there was no one left at the meeting point. We called several times hoping to speak directly with the guide but no one picked up. Wasted money

Headout Guest

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

David

Jun 2024

Verified booking

3/5

Nazneen

Jun 2024

Verified booking

5/5

We loved the tour . Our guide was knowledgeable, to the point and humorous . It was difficult to find the start of tour as no one was holding a flag and the tour operator was different!

Headout Guest

Jun 2024

Verified booking

5/5

Jelena

May 2024

Verified booking

5/5

Guide was very good and informative, we lerned a lot

Ljiljana

May 2024

Verified booking

3/5

Oxana

May 2024

Verified booking

5/5

Nice guide and good explanation. Waited 30 min to enter Duomo. Actually you can enter free of charge even faster. Duomo entrance is free, just 20 min queue.

Cachard

May 2024

Verified booking

4/5

Hamilton

May 2024

Verified booking

4/5

The guide Andrea was great, she explained everything very well. On the way out we had to listen to the person who greeted us at the headout being very rude to Andrea, who didn't get upset, stayed calm and told him he didn't have to teach her her job.

Melodie

May 2024

Verified booking

4/5

Donna

May 2024

Verified booking

5/5

Our tour guide Giovanni Casoli was OUTSTANDING!! He was so knowledgeable and gave us an informative and thoughtful tour - such a caring professional. We did have trouble locating the meeting office - the link provided did not work - and when we called the number provided for assistance the woman we spoke with was rude and not helpful at all

Headout Guest

May 2024

Verified booking

5/5

Anita

May 2024

Verified booking

4/5

Guide was very knowledgeable. Beautiful tour. We did have a hard time finding our guide.

Bruna

May 2024

Verified booking

5/5

Jacquelyn

May 2024

Verified booking

5/5

Easy meeting point. Guide was enthusiastic and kept our children entertained also. :) The lines to enter were long. She was a bit hard to hear because of the choir practice but she tried her best to be loud enough.

Linda

May 2024

Verified booking

4/5

Booking tickets online was very easy, and our guide was friendly and informative, the express tour was actually the perfect length for seeing the inside of the Duomo, I would gladly recommend this experience.

Raul

May 2024

Verified booking

4/5

Very interesting the explanation of the guide, she explained the history of the cathedral in a very agile way and was always attentive that we had understood.

Dalia

May 2024

Verified booking

3/5

Backx,

May 2024

Verified booking

2/5

Guide was not enthousiastic at all. Gave information in a monotous way and was sighing all the time

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Jason

May 2024

Verified booking

2/5

If backpacks aren't allowed the that should be said in the ticket purchase instructions. Our guide told me my single strap bag would not be allowed yet he was carrying one. Another person in the group had an even bigger bag as well. When I told the guide my opinion (granted I was annoyed) he got sucky and said I was rude and shouldn't talk to him rudely and he was the guide and not the company. Overpriced. Poorly organized. Never again

Jane

May 2024

Verified booking

5/5

It was super easy to buy tickets. Our guide was very knowledgeable. We had to queue for a while but the guide made the whole experience much better. Highly recommended.

Marc

May 2024

Verified booking

5/5

Our Guide Patricia was very funny, could tell us many interesting facts about the Dome as well as about Florence and managed to get us early in line for a swift group entry. She took very well care about the group.

Headout Guest

May 2024

Verified booking

5/5

Michael

May 2024

Verified booking

5/5

Loved skipping the line, access to the full cathedral floor and especially the informative guide

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Giacomo

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Christian

May 2024

Verified booking

4/5

Headout Guest

May 2024

Verified booking

4/5

Nicola

May 2024

Verified booking

5/5

Ana is an incredible guide! We liked the pace and length of the tour too.

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Jose

May 2024

Verified booking

5/5

Christie

May 2024

Verified booking

5/5

We only had a limited time so this quick tour was perfect. Our tour guide was very knowledgeable and friendly.

Annette

May 2024

Verified booking

4/5

The guide was excellent in knowledge and her presentation. She was thoughtful towards the whole group.

Angela

May 2024

Verified booking

5/5

It was well organized and our guide was enthusiastic, pleasant and knowledgeable about the subject.

Alan

May 2024

Verified booking

5/5

Gajanan

May 2024

Verified booking

4/5

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

4/5

Headout Guest

May 2024

Verified booking

5/5

Virginia

May 2024

Verified booking

5/5

Our guide was phenomenal. She was knowledgeable and passionate and engaged with the group. She went above and beyond to give us all an unforgettable tour.

Jennifer

May 2024

Verified booking

5/5

Jana

May 2024

Verified booking

5/5

Blaire

May 2024

Verified booking

5/5

Tour was "express " as described-- hit the highlights; started & ended precisely on time; was perfect after having been "museumed out." Great experience!

Jordan

May 2024

Verified booking

5/5

Filipa

May 2024

Verified booking

5/5

Alberto was great. Really good. I learned a lot with this tour and hope to repeat it.

Lala

May 2024

Verified booking

4/5

We love our guide ❤️ She is super cool and friendly

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Mirza

May 2024

Verified booking

5/5

Tour guide (the lady) was amazing! She was so knowledgeable and not tiring or boring at all.

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Diane

May 2024

Verified booking

3/5

We liked the museum visit included in the tour. So interesting. We loved the pace of the tour but couldn't hear well on audio. Rather static and she talked very quickly so missed out of much of the details she shared.

Stephanie

May 2024

Verified booking

2/5

Loved being able to bypass the line into the cathedral. However, the mic for the guide didn't work the entire time so that made it really hard to hear all the details she was sharing.

Imre

May 2024

Verified booking

5/5

Interesting journey on the historical details. We know everything about the history of the cathedral, and about the difficulties of the construction of the dome etc...

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Sosi

May 2024

Verified booking

4/5

Short, sweet and informative. Nice to skip the line too

Margo

Apr 2024

Verified booking

2/5

The tour started 10 minutes late, we had limited time in Florence and this held up our whole day, also the tour guide took way too long and was telling me things I didn't care about frankly I payed for a 30 minute tour and it ran extremely late and wasted my precious time I will not be returning or suggesting this to others

Alima

Apr 2024

Verified booking

5/5

Anita

Apr 2024

Verified booking

3/5

Headout Guest

Apr 2024

Verified booking

5/5

Matthew

Apr 2024

Verified booking

2/5

The tour was sold as an express 30 minute guided tour around Florence Cathedral. We booked this so we could catch a train shortly after. The ticket received said the tour was 45 minutes. When the tour started, the guide said she needed 1 hour. The first 30 minutes was spent outside the cathedral. This meant when we actually got inside, we have to leave the tour to have a quick look around before leaving to catch our train. Description needs to match ticket and actual timings

Headout Guest

Apr 2024

Verified booking

5/5

Steve

Apr 2024

Verified booking

4/5

Cathrine

Apr 2024

Verified booking

4/5

It was really good. Very well organised, super efficient, good guide and cut out all the queuing! Would recommend this one.

Paula

Apr 2024

Verified booking

4/5

Really interesting guided tour that was just long enough

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Ilyass

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Rasa

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

German

Apr 2024

Verified booking

2/5

It was not recommended at all, I hired a tour with a guide in Italian which I could never do because I was the only one and they never told me that it would not take place.

Gina

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

1/5

Headout Guest

Apr 2024

Verified booking

5/5

Anita

Apr 2024

Verified booking

3/5

Very informative guide

Robin

Apr 2024

Verified booking

1/5

We purchased tickets to view the dome. The Duoma limited access to this area at 7am due to the arch bishop arrival. We were not told of this until we were entering after we had stood in line with our guide for about 45 min. We should have been told beforehand and given the option of money back prior. So basically all we were able to do was enter the church with our pass.

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

4/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Halina

Apr 2024

Verified booking

4/5

The guided, Catherina.. Very kind, with good knowledge and clear Englizh.

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Thomas

Apr 2024

Verified booking

5/5

Very quick, 1 hr, but that is what I wanted. Guide was very knowledgeable and pleasant. Would book again.

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Andrea

Apr 2024

Verified booking

2/5

Nn credo che prenderò più nulla con voi. Arrivati al punto di incontro mi è stato detto che il tour era riprogrammato per le 12,30 quando io avevo un altro tour programmato con altra guida e solo grazie alle mie capacità organizzative sono riuscita a esserci. Nn è serio! Inoltre il contatto in loco è stato scortese e nn si faceva capire bene. Voi poi siete stati irraggiungibili e il vostro bot è inadeguato e limitato. Brutta esperienza! Salvo solo la guida: simpatica ed esaustiva! Ma nn è merito vostro.

Headout Guest

Apr 2024

Verified booking

5/5

Filip

Apr 2024

Verified booking

4/5

Michael

Apr 2024

Verified booking

1/5

was not able to use because the line was to long and we had to leave. very unfortunate that we had a set time but could not be accommodated. a refund would be appreciated.

Aglay

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

4/5

Cristina

Apr 2024

Verified booking

5/5

Salomao

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Viola

Mar 2024

Verified booking

4/5

Mineo

Mar 2024

Verified booking

1/5

Very bad experience. I booked a tour for the Florence cathedral in Italian and it was in English. I askedpo by email for a full refund of the tickets. Otherwise we will file a complaint.

Renee

Mar 2024

Verified booking

2/5

It was difficult to hear the guide

Headout Guest

Mar 2024

Verified booking

5/5

Leif

Mar 2024

Verified booking

1/5

Wrong adress given as meeting point.

Headout Guest

Mar 2024

Verified booking

5/5

John

Mar 2024

Verified booking

1/5

Website unclear as to what included. Skip the line did not skip the line in any useful fashion guide accent difficult, historical content rather superficial.

Thomas

Mar 2024

Verified booking

4/5

Evangelos

Mar 2024

Verified booking

5/5

The guide was probably the best there could be

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

4/5

Headout Guest

Mar 2024

Verified booking

1/5

Headout Guest

Mar 2024

Verified booking

4/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Julie

Mar 2024

Verified booking

5/5

Elke

Mar 2024

Verified booking

5/5

The possibility of a subsequent visit to the misericordia museum

Headout Guest

Mar 2024

Verified booking

4/5

Headout Guest

Mar 2024

Verified booking

1/5

Headout Guest

Mar 2024

Verified booking

1/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Jonas

Mar 2024

Verified booking

1/5

It was impossible to understand the guide. She speaked a terrible english.

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

5/5

Stefania

Feb 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

2/5

Headout Guest

Feb 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

2/5

Headout Guest

Feb 2024

Verified booking

2/5

Headout Guest

Feb 2024

Verified booking

5/5

Wendy

Feb 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

3/5

Loukia

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

5/5

Eithne

Feb 2024

Verified booking

5/5

It was all easy and straightforward. Also the tour was just one hour which was ideal.

Rubino

Feb 2024

Verified booking

5/5

Paula

Feb 2024

Verified booking

5/5

super guide who showed us the Duemo................ .

Headout Guest

Feb 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

5/5

Ashley

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

5/5

Adam

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

5/5

Ivan

Feb 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Adriana

Jan 2024

Verified booking

5/5

A guia foi a diferença!!!Ela explicou tudo com tanta propriedade que percebeu o conhecimento dela sobre qualquer pergunta que foi feita.Depois tive a oportunidade de reencontrar com ela no museo e imediatamente ela me reconheceu e deu um largo sorriso ....😁

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

4/5

Headout Guest

Jan 2024

Verified booking

4/5

Timothy

Jan 2024

Verified booking

5/5

Just so easy to book , meeting place well explained and the guide and staff were very helpful and knowledgeable.

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

2/5

Headout Guest

Jan 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Marialuigia

Jan 2024

Verified booking

5/5

Completamente negativa. Ho pagato per avere la guida in lingua italiana e ho trovato solo quella inglese senza alcuna altra possibilità. La guida peraltro non è stata di minimo supporto e mi ha detto che visto che sono italiana, devo prendermi una guida provata e pagarla almento 50 €uro.

Headout Guest

Jan 2024

Verified booking

5/5

Rupal

Jan 2024

Verified booking

1/5

Guide was a no show, lical contact number was disconnected,. and still no follow up after this was reported.

Alessandra

Jan 2024

Verified booking

1/5

I had booked tour in Italian language and it was in English! Very rude person who delivered radio and earphones

Paolo

Jan 2024

Verified booking

1/5

I report that at the rendezvous point my call sign was not on the 'list that a person present,who was handing out the headsets with the headset had with him. So to my remonstrances he invited me to call the contact number, my calls went unanswered. So I could not avail myself of the visit despite having paid. I lost money, time. I would like to be refunded !!!

Headout Guest

Jan 2024

Verified booking

4/5

Sartori

Jan 2024

Verified booking

3/5

Knowledgeable and friendly guide, but the tour booked was in Italian, while we were incorporated into an English tour

Silvia

Jan 2024

Verified booking

4/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

1/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

4/5

Tom

Dec 2023

Verified booking

4/5

Headout Guest

Dec 2023

Verified booking

2/5

Andrea

Dec 2023

Verified booking

3/5

Jeff

Dec 2023

Verified booking

5/5

Insights on Architecture -details of history and construction.

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

2/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

5/5

Headout Guest

Dec 2023

Verified booking

1/5

Headout Guest

Nov 2023

Verified booking

5/5

Headout Guest

Nov 2023

Verified booking

1/5

Headout Guest

Nov 2023

Verified booking

5/5

Ximena

Nov 2023

Verified booking

4/5

I liked that we do not have to wait in line, the guide explains very well and gives you curious facts about the elements inside the cathedral.

Headout Guest

Nov 2023

Verified booking

4/5

Headout Guest

Nov 2023

Verified booking

4/5

Headout Guest

Nov 2023

Verified booking

4/5

Headout Guest

Nov 2023

Verified booking

5/5

Headout Guest

Nov 2023

Verified booking

5/5

Martina

Nov 2023

Verified booking

4/5

Headout Guest

Nov 2023

Verified booking

5/5

Headout Guest

Nov 2023

Verified booking

5/5

Headout Guest

Nov 2023

Verified booking

5/5

Headout Guest

Nov 2023

Verified booking

5/5

Anthony

Nov 2023

Verified booking

3/5

The tour lasted about 43 minutes and the guide gave a good description aided by some photos. It was a nice short tour that added to our knowledge gained about Florence and its Cathedral. The walking pace was fast causing one elderly gentleman to abandon the tour. While the guide was very knowledgeable on the subject, the presentation lacked a cohesive flow and was full of hesitant pauses and poorly pronounced words. Maybe it was the microphone, but the guide sounded breathless. I would rate the tour 3 out of 5 as both my wife and I had frequent difficulty in trying to interpret what was being said.

Headout Guest

Nov 2023

Verified booking

5/5

Marta

Nov 2023

Verified booking

5/5

Everything was great. The guide was well execured.

Headout Guest

Nov 2023

Verified booking

5/5

Loretta

Nov 2023

Verified booking

3/5

Guide was good. Headset poor quality compared to many other tour providers we used. This tour is busy but really the best way to see the Duomo.

Benkhelifa

Nov 2023

Verified booking

5/5

The visit was well worth it, the cathedral is a magnificent place, and the girl's cut tickets allowed us to avoid a huge queue.

Headout Guest

Nov 2023

Verified booking

5/5

Headout Guest

Nov 2023

Verified booking

5/5

Headout Guest

Nov 2023

Verified booking

5/5

Alan

Nov 2023

Verified booking

5/5

Headout Guest

Nov 2023

Verified booking

2/5

Headout Guest

Nov 2023

Verified booking

4/5

Victoria

Nov 2023

Verified booking

5/5

Great guide, small group, interesting facts. Nice, friendly, convenient skipping the line.

Headout Guest

Nov 2023

Verified booking

5/5

Thomas

Nov 2023

Verified booking

1/5

There was no experience. The guide didn't come. The Duomo was closed on November 1st. I would like a refund. Thank you Sincerely

Chung

Nov 2023

Verified booking

4/5

Headout Guest

Nov 2023

Verified booking

5/5

Elina

Nov 2023

Verified booking

4/5

Our guide Alex was telling us the story of Cathedral Santa Maria del Fiore with such an admiration and proud, that it was really contagious.

Headout Guest

Nov 2023

Verified booking

5/5

Derek

Nov 2023

Verified booking

4/5

Headout Guest

Oct 2023

Verified booking

4/5

Headout Guest

Oct 2023

Verified booking

5/5

Headout Guest

Oct 2023

Verified booking

5/5

Ian

Oct 2023

Verified booking

5/5

Antonio

Oct 2023

Verified booking

4/5

Sarah

Oct 2023

Verified booking

2/5

It was fine, although we had to wait extra long. Guide was fine.

Kenneth

Oct 2023

Verified booking

4/5

Headout Guest

Oct 2023

Verified booking

5/5

Richard

Oct 2023

Verified booking

5/5

Sandra

Oct 2023

Verified booking

5/5

Oscar

Oct 2023

Verified booking

5/5

Great experience and very informative! It was very good having an earphone so we could hear the guide clearly

Ivan

Oct 2023

Verified booking

5/5

The guide was excellent!! She did very interesting. She had great knowlege about the tour.

Headout Guest

Oct 2023

Verified booking

5/5

Theresa

Oct 2023

Verified booking

5/5

Ciara

Oct 2023

Verified booking

4/5

Headout Guest

Oct 2023

Verified booking

5/5

Tracey

Oct 2023

Verified booking

1/5

We booked the express 1/2 hour tour. We didn't even get inside the cathedral until 40 minutes after the tour began. We had to leave as we had made other plans based on the 30 minute booking with you. I have submitted a request for full reimbursement- but haven't heard back.

Wanda

Oct 2023

Verified booking

3/5

The guide was kind of rude to French speaking people who accidentally ended up with our group.

Headout Guest

Oct 2023

Verified booking

5/5

Yurik

Oct 2023

Verified booking

4/5

Joanna

Oct 2023

Verified booking

3/5

It was ok, we've learnt few interesting things, but also spent a LONG time in a line to inside of the cathedra which was extrenely disappointing.

Headout Guest

Oct 2023

Verified booking

5/5

Ulrike

Oct 2023

Verified booking

5/5

Very informative tour outside and inside, learned a lot.

Headout Guest

Oct 2023

Verified booking

2/5

Headout Guest

Oct 2023

Verified booking

5/5

Headout Guest

Oct 2023

Verified booking

5/5

Annette

Oct 2023

Verified booking

5/5

I really liked that at the end the tour was going to be an Englishman and they did not hesitate to contact me and we were able to solve the problem. Excellent service And the Contact by WhatsApp great idea

Rachel

Oct 2023

Verified booking

5/5

An excellent guide whose explanations gave an invaluable insight into the building. Would definitely recommend. The booking process worked well.

Headout Guest

Oct 2023

Verified booking

5/5

Headout Guest

Oct 2023

Verified booking

5/5

Ignacio

Oct 2023

Verified booking

5/5

Antonio

Oct 2023

Verified booking

3/5

Headout Guest

Oct 2023

Verified booking

5/5

Erin

Oct 2023

Verified booking

5/5

The experience of the Duomo in Florence was amazing. Our guide was wonderful!

Michele

Oct 2023

Verified booking

4/5

Il Duomo was magnificent, especially the frescos on the dome. We also enjoyed the lower level historical information on the early buildings.

Gareth

Oct 2023

Verified booking

3/5

Loubna

Oct 2023

Verified booking

5/5

It was a great experience, we really enjoyed the tour.

Joanne

Oct 2023

Verified booking

5/5

Michael

Oct 2023

Verified booking

5/5

Ian

Oct 2023

Verified booking

4/5

Headout Guest

Oct 2023

Verified booking

5/5

Headout Guest

Oct 2023

Verified booking

1/5

Douglas

Oct 2023

Verified booking

4/5

Dominick

Oct 2023

Verified booking

5/5

Headout Guest

Oct 2023

Verified booking

5/5

Headout Guest

Oct 2023

Verified booking

5/5

Carolina

Oct 2023

Verified booking

2/5

The guide did not even know what tour we had booked. She arrived at the last minute, transfixed and even left us waiting to go drop something off nearby ! She did all the explanations in a hurry and we could understand very little . I was not satisfied

Headout Guest

Oct 2023

Verified booking

5/5

Ingrid

Oct 2023

Verified booking

4/5

Carol

Oct 2023

Verified booking

5/5

Our guide was outstanding ! We were the first ones in & he was extremely knowledgeable!

Headout Guest

Oct 2023

Verified booking

1/5

Jennifer

Oct 2023

Verified booking

4/5

Enjoyed the guides sense of humor. She was knowledgeable.

Annemarie

Oct 2023

Verified booking

2/5

The guide was difficult to understand and the radio was not efficient. There was a small radius where she could still be heard. Not enough detail about the history of the church, especially the clock. Some detail about the dome, but could have been more.

Halle

Oct 2023

Verified booking

3/5

Wan

Oct 2023

Verified booking

5/5

Boaz

Oct 2023

Verified booking

5/5

Great guide and experience

Headout Guest

Sep 2023

Verified booking

5/5

William

Sep 2023

Verified booking

5/5

Carme

Sep 2023

Verified booking

5/5

John

Sep 2023

Verified booking

4/5

Headout Guest

Sep 2023

Verified booking

5/5

Ben

Sep 2023

Verified booking

4/5

Nathan

Sep 2023

Verified booking

4/5

The tour was well conducted by a personable and knowledgeable tour guide who brought humour into the tour and demonstrated a personal passion for Florence

Headout Guest

Sep 2023

Verified booking

5/5

Nancy

Sep 2023

Verified booking

5/5

Glesni

Sep 2023

Verified booking

5/5

Easy to book. Quick confirmation. Clear instructions re meeting point etc. Our guide was very good.

Headout Guest

Sep 2023

Verified booking

5/5

Helen

Sep 2023

Verified booking

4/5

Alejandro

Sep 2023

Verified booking

5/5

Katharina

Sep 2023

Verified booking

3/5

Headout Guest

Sep 2023

Verified booking

5/5

Lyndsay

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Seda

Sep 2023

Verified booking

4/5

Nathan

Sep 2023

Verified booking

1/5

Booked a tour for 9:45 and the Cathedral didn't open until 10:15 but we weren't aware until we were already on the tour. Was also put in the wrong group so had to leave early in the middle of the tour - not a great experience!

Headout Guest

Sep 2023

Verified booking

5/5

Lorelei

Sep 2023

Verified booking

4/5

Headout Guest

Sep 2023

Verified booking

5/5

Lavinia

Sep 2023

Verified booking

5/5

The Duomo in Florence is astonishing and is a must see in a lifetime. It's a masterpiece. The tour was very insightful and was consisted of very important information. Our guide was funny and interesting. She answered all our questions. I definitely recommend.

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

4/5

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Ana

Sep 2023

Verified booking

5/5

La guia fue estupenda: sus amenas explicaciones y curiosidades nos hizo disfrutar de la experiencia, y siempre quieres conocer más! Gracias

Susanne

Sep 2023

Verified booking

4/5

Headout Guest

Sep 2023

Verified booking

5/5

Roman

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

4/5

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Ella

Sep 2023

Verified booking

2/5

the guide her english was really bad... couldn't understand a single word of what she was saying. bought the tickets to skip the line, so i ended the guided tour early.

Headout Guest

Sep 2023

Verified booking

5/5

Iratxe

Sep 2023

Verified booking

4/5

We loved it, it was very short. If we knew we would have taken a longer one.

Headout Guest

Sep 2023

Verified booking

2/5

Irina

Sep 2023

Verified booking

5/5

It was nice tour. Informative and interesting. No waiting in line

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Jacqueline

Sep 2023

Verified booking

5/5

Great experience with very knowledgeable guide. Very organised. Enjoyed it immensely

Headout Guest

Sep 2023

Verified booking

5/5

Mohammed

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Bliss

Sep 2023

Verified booking

5/5

Our guide was absolutely wonderful! She made the tour.

Babak

Sep 2023

Verified booking

5/5

Geerd

Sep 2023

Verified booking

5/5

Our guide Patrizia was a very skilled guide. Knew simply everything and made everyone laugh with her humour. Would recommend her everytime. Grazie Patrizia

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Aug 2023

Verified booking

5/5

Ilya

Aug 2023

Verified booking

5/5

Everything was great! We enjoyed the tour! And guide was excellent!

Oliver

Aug 2023

Verified booking

5/5

Claudia

Aug 2023

Verified booking

5/5

Barbara

Aug 2023

Verified booking

2/5

The lady had a very strong accent and was unfortunately difficult to understand. At the beginning she did not introduce herself to the whole group.

Cavalli

Aug 2023

Verified booking

4/5

The tour of the cathedral with some interesting information. However, the guide failed to draw us into the story, and we found it a shame to have to queue with the guide.

Headout Guest

Aug 2023

Verified booking

4/5

Jennifer

Aug 2023

Verified booking

5/5

José

Aug 2023

Verified booking

4/5

Laura

Aug 2023

Verified booking

5/5

We only had a little trouble finding which was our group in front of the meeting place. Other than that it was a nice tour and just long enough in the heat of the day.

Headout Guest

Aug 2023

Verified booking

4/5

Headout Guest

Aug 2023

Verified booking

5/5

Molchanov

Aug 2023

Verified booking

4/5

Pascale

Aug 2023

Verified booking

5/5

Patrizia was a wonderful , funny and loving guide. She was so well informed and i didn't want the tour with her to end.

Shiri

Aug 2023

Verified booking

1/5

It was 100F degrees and my daughter and I wore nice shorts and shirts as expected on this incredible hot day at 3pm. I didn't want to cover our legs. The guide could have tried to to speak with the guard. In other hot places like Rome we had no issues and neither did other tourists. We decided to skip it as a result

Headout Guest

Aug 2023

Verified booking

5/5

Karen

Aug 2023

Verified booking

5/5

The headsets worked very well! The guide had a delightful sense of humor.?

Miriam

Aug 2023

Verified booking

5/5

Alison

Aug 2023

Verified booking

2/5

Absolute chaos outside the Duomo when we arrived 15 minutes before our designated time. There were tens of people there and Headout had clearly overbooked the tour for maximum profit. The guy in charge of allocating us to guides was very stressed and completely overwhelmed. The guide-Nathalie? spoke too quickly and was difficult to understand at times. There were mic and reception issues and we lost connection on numerous occasions. My daughter and I decided to look around the Duomo independently. This tour was definitely not worth the €17 we paid for each ticket even though it saved queuing for hours in the sun.

Chengyi

Aug 2023

Verified booking

4/5

Rob

Aug 2023

Verified booking

4/5

La facilité de la commande et nous avons évité la queue

Geraldine

Aug 2023

Verified booking

4/5

To be in and see the magnificent S. María di Fiore, one of the most beautiful churches of the world ❤️😘🙏🏼

Traniello

Aug 2023

Verified booking

2/5

Guide super ! Vraie anglaise apparemment, douce et bienveillante. Mais la personne, un homme d'une quarantaine d'années, qui vérifiait les billets et distribuait les radios, a été très désagréable. Nous étions habillés correctement même si ma fille avait un bermuda. Il a fallu aller s'acheter un foulard pour cacher les jambes et pour les épaules, alors que d'autres bien moins vêtus sont rentrés sans problème. De plus, il nous a hurlé dessus en disant que ça n'était pas normal que nous ayons choisi la visite en anglais alors que nous étions français ; de quoi je me mêle ??! La visite en a été pour le moins gâchée car nous étions très contrariés. Donc je signale là Désagréabilité et le manque de politesse de l'employé qui travaillait mardi 8 août vers 14h30 à la distribution des radios devant la chocolaterie Lindt.

Firuza

Aug 2023

Verified booking

5/5

Well organized. Everything was quite spectacular and the queueu didnt take long time.

Headout Guest

Aug 2023

Verified booking

5/5

Maria

Aug 2023

Verified booking

1/5

Dear Headout! I am really sorry to say but I will be demanding for cashback of the tickets as we could not take a part on the experience due to following: Our tour should have been skip the line tour with express guide with 30 minute duration but it came out that skip the line ticket was not actually skip the line as we were waiting to get in till 12:50 (meaning standing out near the building in line) our guide was trying to make some poits on the building while standing and waiting but got in trouble loosing what to say as 20 minutest of waiting is surely not calculated in the tour. Followed by five further minutes to pass the security check of the group (which is I think fine and really quick) the program itself started with 25 minutes if delay and at 13:05 we unfortunately had to return the audio guide as we got in delay for another program (when originally the program should have finished). Taking everything into the consideration due to bad orginisation of the program we only could attend 1/3of the program, that is why we are demanding cash Back of the 2/3of the amount paid. With regards, Maria Tenai

Samantha

Aug 2023

Verified booking

5/5

It was a quick but informative tour. The guide was so lovely and easy to talk to. But above all, so knowledgable and engaging

Ross

Aug 2023

Verified booking

5/5

Heather

Aug 2023

Verified booking

5/5

Kamelia

Aug 2023

Verified booking

5/5

The tour was amazing amd the tour guide gave us such valuable information about the Cathedral. The queue was fast and we could enter very quickly.

Fiona

Aug 2023

Verified booking

4/5

Sharon

Aug 2023

Verified booking

4/5

Headout Guest

Aug 2023

Verified booking

5/5

Headout Guest

Aug 2023

Verified booking

5/5

Beliciu

Aug 2023

Verified booking

3/5

Gaál

Aug 2023

Verified booking

4/5

The tour was ok, we received as much information as we could with in The 30-minute framework.

Rachel

Aug 2023

Verified booking

4/5

It was great to get context about the Duomo and learn more about it from our guide

Headout Guest

Aug 2023

Verified booking

5/5

Maria

Aug 2023

Verified booking

4/5

Xavier

Jul 2023

Verified booking

3/5

Brian

Jul 2023

Verified booking

5/5

Perez

Jul 2023

Verified booking

4/5

Esson

Jul 2023

Verified booking

5/5

Our guide Christina was fantastic and very knowledgeable about the history of the Duomo.

Headout Guest

Jul 2023

Verified booking

5/5

Noelia

Jul 2023

Verified booking

4/5

Ana

Jul 2023

Verified booking

3/5

A thunderstorm started to roll in towards the end of the visit while we were on the tour, outside.

Katherine

Jul 2023

Verified booking

4/5

The tour guide was very knowledgeable and moved us quickly through the venue.

Cristina

Jul 2023

Verified booking

3/5

Miriam

Jul 2023

Verified booking

3/5

The headset was not great. Even at full volume it was difficult to hear the guide.

Roberto

Jul 2023

Verified booking

4/5

Monica

Jul 2023

Verified booking

4/5

There is a common misunderstanding at the booking moment. Domo in spanish means Cupola. When I booked a tour to the Fiorence Duome I thought I was booking a tour to the Cupola, not just to the cathedral. It would be great to call the tour "Cathedral Tour" rather than "Duomo Tour" where people gets mistakenly thinking is the Cupola tour.

María

Jul 2023

Verified booking

4/5

The Academy is wonderful; small but with unparalleled pieces of art. Our guide, Sara, explained in detail not only what we could appreciate there, but also other related works of art and stories.

Marija

Jul 2023

Verified booking

3/5

Jane

Jul 2023

Verified booking

4/5

Our guide was very knowledgeable about the architecture. It was good that the amount of people inside was controlled

Headout Guest

Jul 2023

Verified booking

5/5

Dorothy

Jul 2023

Verified booking

3/5

Valerie

Jul 2023

Verified booking

3/5

Esther

Jul 2023

Verified booking

3/5

Headout Guest

Jul 2023

Verified booking

5/5

Sabine

Jul 2023

Verified booking

4/5

Megan

Jul 2023

Verified booking

1/5

The tour was scheduled to begin at 9:45am with a meeting time at 9:30am. The whole tour was supposed to be about 45 minutes long. We walked outside by the baptistery and learned about that and some of the history of the outside of the duomo. Then we went to the entrance side in the sun and we stood outside listening to the guide only to find out that the duomo didn't even open until 10:15! We had gotten there early to be first in-line to enter. That's what they meant by skip-the-line? We stood in the sun for 30 minutes while the guide talked and a beggar walked up and down the line asking for money. When the duomo finally opened one of the members of our group fainted and hit his head. While he was being treated the rest of us had to go inside without our guide. By the time she got in there everyone was shaken up. She did the tour as best as she could but it was honestly not what anyone had hoped for.

Velide

Jul 2023

Verified booking

4/5

yes. I like every thing, but my time is not long to choose meny hours to lisentining this guide

Headout Guest

Jul 2023

Verified booking

5/5

Priyam

Jul 2023

Verified booking

5/5

Christina

Jul 2023

Verified booking

4/5

I would have loved to have known that we needed to be covered to go into the church. This was not mentioned in any communication before hand. People were having to buy covers from vendors before going in.

Luiz

Jul 2023

Verified booking

4/5

Alok

Jul 2023

Verified booking

3/5

Headout Guest

Jul 2023

Verified booking

5/5

Headout Guest

Jul 2023

Verified booking

5/5

Peter

Jul 2023

Verified booking

4/5

Denisa

Jul 2023

Verified booking

5/5

Hannah

Jul 2023

Verified booking

5/5

Headout Guest

Jul 2023

Verified booking

5/5

Joachim

Jul 2023

Verified booking

5/5

It was just an impressive venue and a great guide!

Headout Guest

Jul 2023

Verified booking

5/5

Luis

Jul 2023

Verified booking

2/5

No experience, info was not cleared , missed a tour

Headout Guest

Jul 2023

Verified booking

1/5

Headout Guest

Jul 2023

Verified booking

5/5

Irene

Jul 2023

Verified booking

4/5

Visita molto piacevole, la guida era molto preparata e ha spiegato benissimo

Headout Guest

Jul 2023

Verified booking

5/5

Headout Guest

Jul 2023

Verified booking

5/5

Bernadette

Jul 2023

Verified booking

5/5

Guide Patricia was super knowledgeable and a great sense of humour

Headout Guest

Jul 2023

Verified booking

5/5

Dencausse

Jul 2023

Verified booking

2/5

Je pensais qu'il y avait l'accès au duomo de Brunelleschi quand j'ai réservé, pour moi la formulation n'est pas correcte. De ce fait, j'ai été déçu.

Joan

Jul 2023

Verified booking

4/5

Headout Guest

Jul 2023

Verified booking

5/5

Simone

Jul 2023

Verified booking

4/5

Eriko

Jul 2023

Verified booking

4/5

Booking was very easy. And our guide was bery charming and acknowledged about history of the site.

Janis

Jul 2023

Verified booking

4/5

Liana

Jul 2023

Verified booking

4/5

I have got a lot of new information, the experience was great.

Headout Guest

Jul 2023

Verified booking

4/5

Bruce

Jul 2023

Verified booking

3/5

It was good that we didn't have to wait in the big queue but ended up still having to line up in the sun for nearly 3/4 hr.

Headout Guest

Jul 2023

Verified booking

5/5

Headout Guest

Jul 2023

Verified booking

4/5

Headout Guest

Jul 2023

Verified booking

5/5

Rebecca

Jul 2023

Verified booking

5/5

Headout Guest

Jul 2023

Verified booking

5/5

Périnne

Jul 2023

Verified booking

5/5

Headout Guest

Jul 2023

Verified booking

5/5

Graeme

Jul 2023

Verified booking

5/5

The guides organized is well to get to the start of the queue. Comms was good and some good knowledge from the guide

Irene

Jul 2023

Verified booking

4/5

Interesting visit and information. Very friendly and knowledgeable guide.

Headout Guest

Jul 2023

Verified booking

5/5

Ari

Jul 2023

Verified booking

5/5

Headout Guest

Jul 2023

Verified booking

5/5

Emmanuel

Jul 2023

Verified booking

2/5

I would like to know why does the click-bait/cat-fishing title of this offer mentions the Duomo Complex when it is actually only the Cathedral that you visit, people, the Cathedral is for free... You only need a ticket to access the crypt and not even that was included... A total waste of money and time. Also, in order to enter the Cathedral you need to cover your shoulders for whatever reason, my wife had to buy one form them at 2 euros, which we do not mind paying, but no one even asked for her to be covered, so what is the point of this nonsense? Also the tour started late, the information giving about the Cathedral you can basically Google it, and yes of course, no access to the Dome, everything sold out for a week, it completely ruined our vacations and experience, I hope people won't fall for this and my last advice is DONT EVER BOOK WITH A GUIDED TOUR, is 21st century all the information is at the palm of your hands. Hope they change the title and stop stealing people. You can access everything basically for 20 or 30 euros to enter EVERYWHERE and they stole me like freaking 50 euros for a free Cathedral, give me a break. A refund would be lovely.

Headout Guest

Jul 2023

Verified booking

1/5

Sujesh

Jul 2023

Verified booking

5/5

Our guide Isabelle was awesome. She is an encyclopedia!

Dusan

Jul 2023

Verified booking

4/5

Headout Guest

Jul 2023

Verified booking

1/5

Vasileios

Jul 2023

Verified booking

5/5

Our guide made the tour unforgettable . The program says that the duration of the tour is 30 minutes, our amazing guide exceeded the time for about 15 minutes. We feel lucky having this great Italian woman telling us with enthusiasm the history of the Duomo. Thank you very much.

Chen

Jul 2023

Verified booking

4/5

Jennifer

Jul 2023

Verified booking

1/5

I was told I bought three 5 and under tickets when I did not and there was a lot of confusion around this. The tour guide was extremely hard to understand and the tour was hard to follow

Headout Guest

Jul 2023

Verified booking

5/5

Headout Guest

Jul 2023

Verified booking

4/5

Anastasia

Jun 2023

Verified booking

1/5

No one came to guide us to the Duomo, as it appears that the Duomo is closed due to some local celebratings. However, no one told us that the tour is cancelled, no updates were provided to us or any other members of the group. We claim the full refund for the money we paid as we didn't receive any service. Looking forward to your reply and refund. Thank you

Petya

Jun 2023

Verified booking

4/5

Headout Guest

Jun 2023

Verified booking

5/5

Chris

Jun 2023

Verified booking

4/5

Easy to find our guide. She was a little difficult to understand

Headout Guest

Jun 2023

Verified booking

5/5

Nicolás

Jun 2023

Verified booking

5/5

It has been a wonderful experience and a very entertaining guide.

Maggie

Jun 2023

Verified booking

1/5

We followed the map provided and arrived the supposedly meeting point, 25 minutes before the tour start time, all 5 of us looked all over and did not find anyone holding a "Florence Duomo Guided Tour" sign. The place is chaotic and had a ton of tourists and tour flags all over. I called the local support number at 10:29, and was told that the guide had already left with the rest of the group. The man on the phone told me that we can catch the next tour at 11:00, and told us to look for a gold / white flag. Again, we looked everywhere and finally found a guy with a green flag who told us we are in the right place. However, the tour went all around the Duomo area except going inside the Duomo. I called the local support number again voicing out my frustration, and got a very unhelpful / semi-rude representative telling me that it's my problem not being able to find the guide. Will not sign up with this company again in the future.

Headout Guest

Jun 2023

Verified booking

4/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

4/5

Ioana

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

4/5

Sushant

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

2/5

Headout Guest

Jun 2023

Verified booking

4/5

Imran

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

4/5

Andrew

Jun 2023

Verified booking

5/5

We thoroughly enjoyed the tour. The guide was great at explaining the history and about the creation of the building, great experience that we would recommend to others.

Shirley

Jun 2023

Verified booking

4/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Eric

Jun 2023

Verified booking

5/5

A big shout out to our guide - he kept our interest and provide some unusual insights about Florence and the Duomo

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Headout Guest

Jun 2023

Verified booking

5/5

Isabela

May 2023

Verified booking

4/5

Headout Guest

May 2023

Verified booking

5/5

Hyok

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

Leanne

May 2023

Verified booking

5/5

We couldn't have asked for a more informative and lovely guide. She even overran slightly so she could provide more information about the cathedral. Best tour we've joined and would highly recommend. Thank you!

Headout Guest

May 2023

Verified booking

1/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

2/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

4/5

Camilo

May 2023

Verified booking

3/5

Linda

May 2023

Verified booking

5/5

Beautiful Cathedral and the guide spoke very clearly and had a good understanding of the history!

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

5/5

James

May 2023

Verified booking

1/5

We showed up to the exact spot for the tour over 25 minutes before the required time. Guide did not show. I asked the other guides there if they were ours, and they all said we were not with them after showing our reservation in the app. After calling phone numbers we had, we reached a lady who was unable to help us and the other numbers we called, no one answered. They have so far refused a refund. I am continuing to pursue this. I understand if we were late and missed the guide, but we were literally very early in the exact spot by the Lindt chocolate shop and no guide showed. Will not be using this company again.

Kevin

May 2023

Verified booking

4/5

Ong

May 2023

Verified booking

5/5

Headout Guest

May 2023

Verified booking

2/5

Headout Guest

May 2023

Verified booking

4/5

Jerrold

May 2023

Verified booking

5/5

Amadeus was the highlight of our visit to Florence. He was extremely knowledgeable and passionate about Florence and the duomo.

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

4/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Vlatka

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

4/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

4/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Beverley

Apr 2023

Verified booking

3/5

Jesus

Apr 2023

Verified booking

1/5

La peor experiencia que hemos tenido en un viaje , llame a la linea de atencion al cliente y no solucionaron . Me encargare de desprestigiar su nombre en redes sociales . Pesimo servicio Ladrones!!!

Headout Guest

Apr 2023

Verified booking

5/5

Erin

Apr 2023

Verified booking

5/5

We loved our tour of the Duomo in Florence. Isabella was plesant, very knowledgeable, easy to understand and overall, a lovely tour guide. She took control inside the Duomo and was able to easily get us to the front. We would highly recommend this tour in Florence.

Headout Guest

Apr 2023

Verified booking

4/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Alejandra

Apr 2023

Verified booking

5/5

I loved that I was waiting for the tour right outside and not at the meeting point and I received a call to check if I was going to make it to the tour. That was amazing because I couldve missed the tour. The guide was so nice and kind.

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

4/5

Headout Guest

Apr 2023

Verified booking

5/5

Headout Guest

Apr 2023

Verified booking

1/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

4/5

Headout Guest

Mar 2023

Verified booking

5/5

Melisa

Mar 2023

Verified booking

4/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Nancy

Mar 2023

Verified booking

5/5

All of my guides and tours have been excellent!!! Uffizzi, Acaemia, Duomo and the dinner and opera. The only problem I had with the Opera was that it started too late for me, so I had to leave. I will recommend your company to whoever comes to Florence. Again, the guides are extremely helpful, happy, knowledgeable - each was a total joy and made the experience perfect!

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

2/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

4/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Michael

Mar 2023

Verified booking

4/5

The general tickets were sold out but this option was available and wonderful. We liked the tour was short, only 60-mins.

Tim

Mar 2023

Verified booking

4/5

Headout Guest

Mar 2023

Verified booking

4/5

Headout Guest

Mar 2023

Verified booking

3/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Mar 2023

Verified booking

5/5

Headout Guest

Feb 2023

Verified booking

5/5

Headout Guest

Feb 2023

Verified booking

5/5

Headout Guest

Feb 2023

Verified booking

4/5

Gino

Feb 2023

Verified booking

5/5

Belle visite , nous avons apprécié d'avoir un guide pour nous expliquer

Headout Guest

Feb 2023

Verified booking

1/5

Aoife

Feb 2023

Verified booking

3/5

Silvana

Feb 2023

Verified booking

4/5

Headout Guest

Feb 2023

Verified booking

2/5

Ricardo

Feb 2023

Verified booking

2/5

El lugar es hermoso

Headout Guest

Feb 2023

Verified booking

5/5

Headout Guest

Feb 2023

Verified booking

5/5

Headout Guest

Feb 2023

Verified booking

5/5

Headout Guest

Feb 2023

Verified booking

5/5

Headout Guest

Feb 2023

Verified booking

5/5

Headout Guest

Feb 2023

Verified booking

5/5

Headout Guest

Feb 2023

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We enjoyed our guide, Victoria. The Duomo is remarkable.

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Ana

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La guía nos ha hecho entender la historia de Florencia muy bien, tiene mucho conocimiento para resumirlo también, nos ha hecho sentir la ciudad su historia y su cultura, lo qué significó el renacimiento para Firenze. Encantadora la guía para repetir y poder seguir escuchándola.

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Elisabeth

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Jonathon

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Grace

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The very knowledgeable guide, and ease of booking.

Inna

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