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St. Peter’s Basilica Guided Tour

4
3,783 reviews

How do we collect reviews?

These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.

2K
903
175
102
522
Guests from United States, France, United Kingdom and over 10 countries have loved this experience

What our guests say

John C Ballard

John

Nov 2025
Verified booking
4/5
Very crowded - tour took much longer than advertised (2.5 hours+). Guide was informative, but there seemed to be conflicts with staff at the Basilica as we had to wait and re-route our tour several times. Group size was too large and guide had to "manage" a big group in very large crowds.
OCTAU Celine

Octau

Nov 2025
Verified booking
4/5
Very, very, very crowded on the eve of All Saints' Day, but we had a brilliant, cheerful and funny guide who made us forget the inconvenience of the crowds. The history of this place is rich and we'll be back.
Michelle M Roque-Millikin

Michelle

Nov 2025
Verified booking
5/5
Our guide Bridgett was great. She was very knowledgeable and has a great personality and smile. She was funny and her English was very good. I highly recommend this tour company and would use it again.
Gintvilė Pugačevskytė

Gintvilė

Nov 2025
Verified booking
5/5
The tour was great and the guide Eduardo was wonderful! Despite the crowds, he managed to fill those waiting minutes with interesting information and good vibes :)
Mary Ellis

Mary

Nov 2025
Verified booking
5/5
Guide was very informative , Very funny and explained so much details on areas within bascillica, Would definitely use this tour comp again
Barbara Šošić

Barbara

Nov 2025
Verified booking
5/5
The guide was the funniest and very good in storytelling about all the culture and history of Vatican ❤️
Nadia Vermeij

Nadia

Nov 2025
Verified booking
5/5
Angela was gerationaliseerd telling her story and keeping the group together!
Paul Nelson

Paul

Nov 2025
Verified booking
5/5
Guides explanation was very good!
Alain BRUNELLO

Alain

Oct 2025
Verified booking
5/5
This visit to Saint Peter's Basilica, led by Valéry, was as great as it was interesting and enriching. Bravo and thanks to him!
Laura Danian

Laura

Oct 2025
Verified booking
3/5
Our guide was very courteous, super friendly and involved every participant very well. Unfortunately, our tour was postponed from 11am to 1pm on the same day due to an internal event at the Vatican. We were not made aware of the increased number of visitors during the postponement. As a result, the entire tour now took 5 hours instead of the scheduled 2 hours and we unfortunately missed our booked follow-up tour.
Joanna Klaja

Joanna

Oct 2025
Verified booking
5/5
We booked a tour in German and Michaela was our guide. Despite the huge crowds, the squeeze and the long wait to get in, the tour was an unforgettable experience. Michaela is a guide with passion, a great sense of humor, and the way she conveys information is interesting and engaging. We recommend her wholeheartedly.
Karen Hepi

Karen

Oct 2025
Verified booking
5/5
We travelled from New Zealand and Australia. The Basilica and Vatican houses our beloved Pope. For many years we have wanted to visit and experience the spirit of the people and the history. While there I felt truly blessed and thanked Our Lord for the gift. I cannot pick just one feature because it was overwhelming and I was in awe.
Alberto Bontilao

Alberto

Oct 2025
Verified booking
3/5
St Peter Basilica headout failed tickets The skip the line ticket was a FAILURE! We were brought by our guide at the wrong line and stood there for two hours! with the no tickets entry and we were stucked! We didn't make it inside the Basilica. This tour wasted three hours of our vacation! And we want a refund
Iuliia Pasieka

Iuliia

Oct 2025
Verified booking
5/5
We really enjoyed our guide but the queues were extremely long and time-consuming. It took us 3 hours just to get into the square outside the basilica. We didn't manage to get inside as we were in rush and couldn't wait any longer just got the view outside the basilica which is kinda sad.
Yvonne Anger

Yvonne

Oct 2025
Verified booking
5/5
The German-speaking tour of St. Peter's Basilica was really great. Our guide Michaela gave a very lively and informative account of the Vatican, St. Peter's Square and St. Peter's Basilica. As a result, we didn't have to wait long at the security gate. We would love to go again!
Michele Steger

Michele

Oct 2025
Verified booking
4/5
Guide was great but inconvenient meeting point. We were at the entrance w no line had to go meet more people at another location 10 minutes away then had to walk back where we started and wait 45 minutes in the heat. It was a waste of at least an hour or more
AQUILES GUERRERO MOSQUERA

Aquiles

Oct 2025
Verified booking
5/5
Stefania was an excellent guide, very knowledgeable about the history and details of every part of this very important church. Unfortunately we were not able to go down to the papal tombs because of the number of people visiting them at the time we went. time we went
Gottwein, Andrea

Gottwein,

Oct 2025
Verified booking
5/5
The directions to the office were great, everything was easy to find. Nice, friendly staff in the office. Our tour was great, Christa knew a lot, answered every question and gave us a great tour of the really full cathedral.
David Morton

David

Oct 2025
Verified booking
5/5
Karen was a fantastic guide. Her knowledge was amazing and her ability to navigate our group through the crowds was incredible. St. Paul's Basilica is beautiful and well worth the visit and the walk around the dome breathtaking.
Susanne Rademacher

Susanne

Oct 2025
Verified booking
5/5
Lorenzo guided us all well through the long queues. He gave an exciting and well-founded explanation and the tour with him was great fun. He gave good tips and was really responsive to questions! Thank you!
Jorge Luis Navarro Delgadillo

Jorge

Oct 2025
Verified booking
5/5
I loved the tour. In addition, it was very enjoyable and most interesting with the guide Raul Hernandez. One of the best tours I have ever taken. I hope to come back with you. Thank you! Greetings from Mexico
Christina Scheidt

Christina

Oct 2025
Verified booking
4/5
Competent background knowledge... relaxed, interesting imparting of knowledge, responding to personal questions, even the youngest children's questions were taken seriously and answered in a friendly manner.
Marta López García

Marta

Oct 2025
Verified booking
4/5
Our guide Estefania, a marvel. But the web indicated 1h of tour, when you need at least 2.5-3. Maybe you should modify that because it can generate confusion.
Samantha Krystal Hall

Samantha

Oct 2025
Verified booking
5/5
Karen was absolutely incredible as a guide! Very knowledgeable, spoke with purpose, and was very caring and supportive. If you get Karen as a guide, you've lucked out!
Stefano Tessari

Stefano

Oct 2025
Verified booking
5/5
It was a wonderful experience with a guide like FILIPPO who took us through a world of art culturà and Christianity. A fantastic guide
Ivan Ramirez

Ivan

Oct 2025
Verified booking
5/5
The tour guide was amazing! (Tiziana) Loved her patience and positive attitude. The company could be more organized though when we arrived.
Ute Juchtmann

Ute

Oct 2025
Verified booking
5/5
We had a perfectly guided tour by Eveline. She explained everything really well and was easy to understand. The tour was wonderful for us.
Susanna Jangefalk

Susanna

Oct 2025
Verified booking
5/5
The guide was great and she had so many stories to tell us.
emerita acuna

Emerita

Oct 2025
Verified booking
3/5
The guide Lili excellent very interesting stories. Congratulations! We could not enter the papal tombs.
Mihai Mihaela

Mihai

Oct 2025
Verified booking
5/5
Worth every minute of the wait. Eduardo,made this experience so much more wonderful! Thank you
Rucarean Elena

Rucarean

Oct 2025
Verified booking
5/5
Very good guide, extremelly interesting and instructive tour. We would kindly recommend.
Dorothee Fingerhut

Dorothee

Oct 2025
Verified booking
5/5
Our guide Maria did a great job! Super informative and friendly!
María Alejandra Figueroa Martinez

María

Oct 2025
Verified booking
5/5
Very enjoyable tour. The guide explained very well. HE WAS VERY FRIENDLY. I recommend it very much.
Bansard Carine

Bansard

Oct 2025
Verified booking
5/5
The guide was passionate and fascinating (Nabil). The kids loved it, and so did we!
Helen Ryan

Helen

Oct 2025
Verified booking
5/5
Edwardo was a really good guide. Very friendly and natural . We had a lovely day
Andre Samaha

Andre

Oct 2025
Verified booking
5/5
The guide was so good, genuine, lovely, informative and respectful. Great 👍
Allen lutes

Allen

Oct 2025
Verified booking
5/5
Well organized and excellent guide. Amazing we were so happy with our tour.
VANIA WEBER

Vania

Oct 2025
Verified booking
3/5
Explanations of the locations, but there was a long delay in getting inb
Christiane-Ruth Klok

Christiane-ruth

Oct 2025
Verified booking
4/5
Our tour guide Paula, competent, friendly and helpful.
AMANDA T B MAHFUD

Amanda

Oct 2025
Verified booking
5/5
It was very good. The guide knew a lot about history.
Jan Feldmann

Jan

Oct 2025
Verified booking
5/5
Very authentic and captivating. Any time again.
Mary Jo ILACQUA Boya

Mary

Oct 2025
Verified booking
5/5
The enthusiasm of the guide was so inspiring.
Phyllis Lamonaca

Phyllis

Oct 2025
Verified booking
5/5
Very organized and the guide was wonderful!
Roland Bühlmann

Roland

Oct 2025
Verified booking
5/5
We had with Tiziana a very very good guide!
Bernhard  Hempen

Bernhard

Oct 2025
Verified booking
5/5
Very competent and also funny guide
VANESSA PINEDA CRUZ

Vanessa

Oct 2025
Verified booking
5/5
Mrs. Lili excellent 👌 guide
Barbara POZZO DI BORGO

Barbara

Oct 2025
Verified booking
5/5
The guide, Cathya, was really great
Harald Boetticher

Harald

Oct 2025
Verified booking
5/5
A very good tour by the guide.
STEINAR HEDEMARK

Steinar

Oct 2025
Verified booking
5/5
We had a fantastic guide on our tour!
Nadine Graszt

Nadine

Oct 2025
Verified booking
5/5
Was super great! Highly recommended!
Rosa Elena Bran Obregon

Rosa

Oct 2025
Verified booking
5/5
Very good guide, Excellent day
Mireille deblois

Mireille

Oct 2025
Verified booking
5/5
Because of Valentina , our guide
Gary Bell

Gary

Sep 2025
Verified booking
5/5
The skip the line tour was an excellent choice, because despite the crowds our guide was able to navigate us into Vatican City and Saint Peter's Basilica very quickly and with minimum hassle. Our guide Valerio was very good and demonstrated a detailed knowledge of the history of the City, the Popes and some biblical context.
Anish Jacob Kurien

Anish

Sep 2025
Verified booking
5/5
Our tour was at 11:30 am on 29/09/2025. I chose this date in particular as it was my 29th birthday, and I must say that I made the absolutely right decision. I was in a state of awe the entire time. Kudos to the tour guide - Georgina, or as she liked to be called, "Gina". She did an amazing job and handled our group really well. I highly recommend Headout and will definitely pass on the info to my friends and family. I have attached my fav. pic from the tour.
Diana Botica

Diana

Sep 2025
Verified booking
5/5
I am so glad that me and my daughter have booked our Basilica tour with this agency. We got lost looking for meeting point and a guy from agency called me on whatsapp and made sure we arrive at a designated meeting point on time. Alexsandra was our guide. She is so kind, caring and knowledgeable guide with some beautiful surprises. It was valuable experience and I would highly recommend to everyone!
Angela McKane

Angela

Sep 2025
Verified booking
5/5
Our guide (Ignazio?) was lovely, very knowledgable, excellent English and gave us just the right amount of information without going on too much. He was easy to listen to, explained all procedures and navigated us through the crowds expertly. He made it a very enjoyable tour and was so much more interesting than just walking through oursleves.
Ussard guibert

Ussard

Sep 2025
Verified booking
5/5
Bonjour très deçu n'ayant pas trouvé notre guide et point de rencontre en plus nous avons payé les entrées alors que c'était gratuit ce jour là c'est pas sympa dutout .sur le site quand j'ai pris les billets on m'on ne dit rien c'est du vol. Sincerely.
Gabriele Fusetti

Gabriele

Sep 2025
Verified booking
5/5
The guide Filippo was' very good, clear, willing to answer any question put to him, knowledgeable, friendly. St. Peter's Basilica a masterpiece that needs no comment. TOP experience. RECOMMENDED.
Fernando Oca Davila

Fernando

Sep 2025
Verified booking
5/5
The tour was very complete, despite the amount of people we loved discovering it with the girl who touched us, we do not remember her name, but she told us that she was from Naples, very nice and charming. Highly recommended
Ghislaine MENGUE ME NKOGHE EP REMONDO OKENGUÉ

Ghislaine

Sep 2025
Verified booking
5/5
Our French-speaking guide Kathia was really interesting and gave us lots of enriching information. I'd really recommend this guided tour to anyone who wants to get a better appreciation of Rome's Basilica of St. Peter.
Helen Clark

Helen

Sep 2025
Verified booking
5/5
We totally enjoyed the experience. It helped that Marianna was highlighting particular pieces and providing information so we didn't get overwhelmed. Pleased that we went up into the dome. It was worth it.
Didier MEYER

Didier

Sep 2025
Verified booking
5/5
Many thanks to our guide, the charming little blonde who mastered both our language, French, and the crowd! We had a great time with her explanations.
Sergio Martínez Ambite

Sergio

Sep 2025
Verified booking
5/5
Yolanda was an incredible guide. We had a one year old girl in the group and she was always making sure that even the little girl had a good time and that it was as enjoyable as possible.
Elizabeth S Torres

Elizabeth

Sep 2025
Verified booking
5/5
I loved the guide, it made all the difference! Intense heat, but it eases any problem... Forgive, forget and let it go... Cute Karen... I'm Elizabeth from São Paulo SP Brazil
Chantreau Murielle

Chantreau

Sep 2025
Verified booking
3/5
The guide was very good and interesting, but unfortunately the waiting time was very long - over an hour and a half. Despite this, we managed to get into the dome.
SORIN GWENAEL

Sorin

Sep 2025
Verified booking
5/5
Our guide was Katia, a French expatriate for several years. Very nice, we learned a lot in a friendly atmosphere. Thanks Katia
William McDade

William

Sep 2025
Verified booking
5/5
The tour guide was fantastic how she took her time to ensure we all heard and understood the facts she was sharing with us. 10 out of 10
Anthony Smallman

Anthony

Sep 2025
Verified booking
5/5
The guide Claudia was fantastic and provided us with all the information we needed! Everything ran like clockwork thank you!
Sandra Lüttke

Sandra

Sep 2025
Verified booking
5/5
Eveline is an excellent guide. The tour was so exciting and interesting that you really forget the time
Ivo Bal

Ivo

Sep 2025
Verified booking
5/5
Andrea is an excellent guide and knows a lot about the history and structures. She talks about them passionately.
Paolo Bacchin

Paolo

Sep 2025
Verified booking
5/5
Excellent organization by the agency and an excellent and detailed explanation by our guide Philip.
AH-FOUNE Cyrielle

Ah-foune

Sep 2025
Verified booking
5/5
The tour was really superb. Valérie was a fascinating guide, and we could have listened to her for hours.
GAETANO NUZZARELLO

Gaetano

Sep 2025
Verified booking
5/5
Absolutely interesting experience and Professional, knowledgeable and very nice Guide .
Berit Lise-Lott Berts

Berit

Sep 2025
Verified booking
5/5
Our guide Alexandra - her knowledge, entusiasm, her smiling face! And we saw the Pope!! Live!!
Annette Codd

Annette

Sep 2025
Verified booking
5/5
Exceptional tour guide , very informative, , engaging and made the tour personal
Manuel Acosta Calderon

Manuel

Sep 2025
Verified booking
5/5
The guide, Mrs. Lily, was very good, very kind and always attentive to everyone.
Sergio Olivan Sierra

Sergio

Sep 2025
Verified booking
4/5
Fernando's speed, detail and attention to detail.
Diana Find

Diana

Sep 2025
Verified booking
5/5
The guide accompanied the tour in a very interesting way
Heidi Skønager Damkjær

Heidi

Sep 2025
Verified booking
5/5
Experienced guide, fast entrance to the Church
Tristan Noble

Tristan

Sep 2025
Verified booking
5/5
Karen was the best tour guide we have ever had!
Michel Arsenault

Michel

Sep 2025
Verified booking
5/5
Guide was great . Made us forget te lines
Mario Riccardo Gullotti

Mario

Sep 2025
Verified booking
4/5
The tour was entertaining and exciting.
Brugnaro Massimo

Brugnaro

Sep 2025
Verified booking
4/5
Complete tour thanks to the guide Simone
Nabila kalloucha

Nabila

Sep 2025
Verified booking
5/5
I loved everything about the setting and the story.
Niñaricca Lee Bautista

Niñaricca

Sep 2025
Verified booking
3/5
It was extended for one hour more
Thomas Josef Mölter

Thomas

Sep 2025
Verified booking
5/5
Very competent tour guide.
Robbert Broug

Robbert

Aug 2025
Verified booking
5/5
Amazing tour with your amazing guide . Her passion for her job was beyond outstanding. Her knowledge of history and detail made the experience very special indeed. Would highly recommend to anyone
Julien Lapous

Julien

Aug 2025
Verified booking
5/5
Visiting St Peter's Basilica and the Papal tombs with Pierre this afternoon. Pierre is a fascinating guide! We learned a lot! We'll never see St. Peter's in the same way again. A word of advice: take a guide with you when you visit the Vatican, and pray that you come across Pierre 😁. Many thanks!
Marilyn Mbun Assibi

Marilyn

Aug 2025
Verified booking
5/5
We were taken on tour with Kelly as our guide. Kelly was extremely professional, had an exceptional knowledge of the Vatican and surrounding areas, was charming, extremely pleasant and a joy. This tour was worth every penny and more. Thank you Kelly. The experience with Kelly was exceptional.
Debora Raymond

Debora

Aug 2025
Verified booking
5/5
Karen was delightful!!! She was extremely knowledgeable about not only St Peter's Basilica, but the history of Catholicism as well. She was also so kind & helpful w/the family that needed assistance during the tour. Would definitely take this tour again!!
ROUALDES Charlène

Roualdes

Aug 2025
Verified booking
5/5
We appreciated his comments on the religious and architectural aspects. We learned a lot from his professionalism and enthusiasm. It was very captivating and we highly recommend pierre! Many thanks to pierre!
Sarah mcmahon

Sarah

Aug 2025
Verified booking
5/5
Valerio was very good he was very knowledgeable. We enjoyed our tour. 4 of us my husband and 2 kids had a lovely time in the Vatican.
James kennedy

James

Aug 2025
Verified booking
5/5
Information giving to us on tour by guide
Martha Nandago

Martha

Aug 2025
Verified booking
5/5
The tour guide explained everything we needed to know. I would recommend it to anyone visiting rome
Maria Carmen Pineda Herrero

Maria

Aug 2025
Verified booking
4/5
Our guide, Caty, made the visit great with her explanations.
Fernando Alberto Flores Aguilar

Fernando

Aug 2025
Verified booking
5/5
Lili's very agile and understandable explanation of our guide
Stagno Leonardo

Stagno

Aug 2025
Verified booking
5/5
It was a great experience, and the travel guide, TOP
Abhishek Choudhary

Abhishek

Aug 2025
Verified booking
5/5
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Adrien Fève

Adrien

Jul 2025
Verified booking
5/5
We did the tour with Bridget as the tour guide and it was perfect. We could sense she is passionated about history and all the detailed stories she was able to tell us. That was super interesting and we would highly recommend her. +We had our 1 year old baby with us and she has been very patient and understanding
Keri vanBlaricom

Keri

Jul 2025
Verified booking
5/5
Our guide was very passionate about his faith which made for a unique tour experience as he believed the basilica for what it is- not a museum - but a place of worship and reverence. Loads of stories and history along with memorizing sites!
Jeremiah Clauss

Jeremiah

Jul 2025
Verified booking
5/5
Outstanding guide took the group seemlessly through Saint Peter's. She allowed a couple short breaks and provided tons of information. As a religion and history teacher, learning new content is one of the best parts of traveling.
Mayank Baruah

Mayank

Jul 2025
Verified booking
5/5
Booking process was good, meeting the guide and confirming tickets was easy and straightforward. The tour was very informative and knowledgeable. Guide was very good, gave was great information about the history, background and how the place was built and the ins and outs of the place. Overall a great experience
Chuck Hobor

Chuck

Jul 2025
Verified booking
5/5
This was an awesome guided tour of the Basilica. Our guide, Mariana (spelling), was so knowledgeable. She was courteous and sensitive to the needs of the group as well as respectful to those in prayer and other tour groups. We would book tours again through the Mya Tours agency.
Nataliia Hutsaliuk

Nataliia

Jul 2025
Verified booking
5/5
Basilica is worth seeing. It's magnificent and breathtaking. The tour was very interesting and informative mostly due to our guide Eduardo. His storybof Vatican an St. Peters Basilica was full of history and charm. Thanks for a nice day
Giuseppe Ciccarone

Giuseppe

Jul 2025
Verified booking
5/5
Andrea was a wonderful tour guide with lots of expert knowledge. She was very engaging and kind to everyone she encountered. We thoroughly enjoyed the tour and would highly recommend Andrea to anyone. Thank you!!!!
Stacey Dolen

Stacey

Jul 2025
Verified booking
5/5
Guide was extremely knowledgeable and passionate about the history of St Peter's Basilica and the religious significance of the design and different elements
Nicholas Rogers

Nicholas

Jul 2025
Verified booking
5/5
Eduardo was really attentive and provided loads of information. He clearly read the room and tailored the tour to our interests. Thanks for a great day.
Kristina Coffing (or Timothy Coffing)

Kristina

Jul 2025
Verified booking
4/5
Great experience overall! Skip the line feature was very helpful and our tour guide Alexandria really made it wonderful experience.
Merula Pinto

Merula

Jul 2025
Verified booking
5/5
The guide Bridget was extremely knowledgeable and really really good and patient. Answered all questions very well.
Thomas Bauer

Thomas

Jul 2025
Verified booking
5/5
Super guide, he was fully immersed in the topic. You could see his passion.
Anna Rita Roncarati

Anna

Jul 2025
Verified booking
5/5
Very knowledgeable and kind guide. Beautiful and interesting site
Kristina Johnson

Kristina

Jul 2025
Verified booking
5/5
Our tour guide was fabulous! Very engaging and knowledgeable.
Norman Thomas

Norman

Jul 2025
Verified booking
5/5
Excellent guide - very knowledgeable and exceptional English
Lars Moeller Rasmussen

Lars

Jul 2025
Verified booking
5/5
A super competent guide and, of course, the place itself.
Tatevik Petrosyan

Tatevik

Jul 2025
Verified booking
5/5
An amazing tour and a very interesting guide! Thank you
Laylah Thomas

Laylah

Jul 2025
Verified booking
4/5
Very informative and took quite a few pictures
Charlotte Rose White

Charlotte

Jun 2025
Verified booking
5/5
Volodymyr was great. He provided lots of really interesting facts, and was keen to offer information and insights around the interests of members of our group. I particularly liked the fact that he gave quite a balanced view - of some of the corruption over the centuries, as well as pointing out the glories of the artwork, and all the time being respectful of the culture and religion.
ABDEL AGUILAR

Abdel

Jun 2025
Verified booking
5/5
I really liked the cordiality of the guides and the simplicity of the tour, along with the information provided. We started a few minutes after the agreed time, but it was still excellent.
Andrea Valentini

Andrea

Jun 2025
Verified booking
5/5
The guide, Edward, who was very knowledgeable and personable, was able to engage the group in the tour, giving comprehensive and easy-to-understand explanations even for children.
mark dasey

Mark

Jun 2025
Verified booking
5/5
Alishba was an amazing guide, so passionate and knowledgeable. She made the tour an exceptional experience Thank you so much Alishba your an amazing lady
Thalia Oneida Bamme Mantilla

Thalia

Jun 2025
Verified booking
5/5
We had a German-speaking tour of St. Peter's Basilica today with our guide Anna - a young lady who really enriched our experience. You can feel her love for the city of Rome in every word and she passes on this passion 100%. Thanks to her enthusiasm and knowledge, the tour was an unforgettable experience for our entire group. If you are planning a German-speaking tour of St. Peter's Basilica, we can heartily recommend this tour operator - and especially the lovely Anna.
Cattleya Quindica

Cattleya

Jun 2025
Verified booking
4/5
It was easy purchasing a ticket The experience with the guide is amazing. We were stuck for almost 1 hour and just standing on the line because the St. Peter's Basilica security service or management blocked the way and they forgot to let us in so we shouted at them for letting us not inside while the other side of the visitors continue to go inside. It is not of course the guide's fault but better when we can really skip the line with the use of tour guide app.
Lisa Ducat

Lisa

Jun 2025
Verified booking
4/5
All staff were very friendly. They had to contact us before due to the Vatican closing for a special service. They rearranged this well. The express tour gave us all the information we needed. It was great that the tour provided direct access & we didn't have to queue to get into the Vatican. Once the tour was over you could stay inside for as long as you wanted.
Christine Reinhard

Christine

Jun 2025
Verified booking
5/5
Roberta was our tour guide and she was excellent! Our children, 7 year old twins, enjoyed the tour because she found little ways to incorporate them while giving the rest of the group- all adults- all the wonderful history. I would recommend this tour, but specifically this guide! 🥰
PATRICIA MARTINS DE CASTRO MACHADO

Patricia

Jun 2025
Verified booking
5/5
Our guide was exceptional! We did the tour in English with Stefano and he was passionate about what he was telling, willing to answer questions, attentive to the group of around 10 people and, above all, he knew everything and explained it with knowledge and enthusiasm.
Emanuela Mattioli

Emanuela

Jun 2025
Verified booking
5/5
We had an excellent guide who was very professional and thorough. He was able to lead us by selecting the most significant aspects but also creating strong curiosity and expectations for later visits to other sites. Very positive experience.
Vinay Bansal

Vinay

Jun 2025
Verified booking
3/5
We were in general line. tour mentooned seperate fast entry but it was general long queue. Tour guide emglish /accent was not very clear, it was not engaging at all. Got bored. Lot of people ledt kn between.
Psyche Ro Johnson

Psyche

Jun 2025
Verified booking
5/5
Skipping the line made my entrance fast and easy. I spent 5 hours in awe at the incredible historic and artistic works of art. I could easily spend another 5 hours if I get to Roma again.
Cherry Pepito

Cherry

Jun 2025
Verified booking
5/5
Online booking was fast. Direction to the Office and meet up with the tour guide was simple and clear. Shout out to our tourguide Kelly, made the experience more memorable.
Catherine Greteman

Catherine

Jun 2025
Verified booking
5/5
I thought our guide was fantastic. She covered all the basic information and add lots of interesting facts! The tour was very inclusive. I highly recommend it!!
Vicki Delaney

Vicki

Jun 2025
Verified booking
5/5
Alex was an amazing tour guide. He knew the history of the Vatican and gave very detailed information. I enjoyed the stories and jokes! It was a great experience.
eugenio miele

Eugenio

Jun 2025
Verified booking
5/5
Despite the long line our guide Edoardo,very good,entertained us by explaining the whole history of the Basilica. Experience to be repeated on other monuments.
Jesus Gonzales

Jesus

Jun 2025
Verified booking
5/5
Our tour Guide was excellent. He explained everything so well. He gave such great details. We just loved the experience. Thank you so much for the experience.
Maria Selipa

Maria

Jun 2025
Verified booking
5/5
We had an excellent lady as a guide. Very communicative in excellent English and had a very good knowledge of the subject. Headout travel highly recommended.
Marina Rizzitiello

Marina

Jun 2025
Verified booking
5/5
The guide in Italian, a very nice and professional architect, I don't remember his name well maybe Edoardo or something like that, cmq very good.
Lasse Tarkki

Lasse

Jun 2025
Verified booking
5/5
I can recommend Headout to everyone. Excellent guide. We were kept well informed of the last minute change of our meeting point.
Mary Teresa Faella

Mary

Jun 2025
Verified booking
5/5
Our tour guide was knowledgeable and patient. She easily moved us through the crowd.
VILSON ANTONIO DOS SANTOS ARAUJO

Vilson

Jun 2025
Verified booking
4/5
The visit was punctual and interesting. There could have been better information about the initial meeting point.
JOHN TREVOR BOWYER

John

Jun 2025
Verified booking
4/5
The process was quick and easy. Guide was knowledgable and the experience was amazing.
André Groß

André

Jun 2025
Verified booking
5/5
Competent, cordial and refreshing accompaniment through St. Peter's Basilica...;)...
Julie Boyes

Julie

Jun 2025
Verified booking
4/5
Guide was really knowledgeable and gave good description of basilica
I-Fan chen-Hall

I-fan

Jun 2025
Verified booking
5/5
We missed the tour and didn't know who to contact
María José Navarrete Morales

María

Jun 2025
Verified booking
5/5
Very entertaining guide to comment on history
florentina colac

Florentina

Jun 2025
Verified booking
5/5
The guide was great, lots of information.
Sonja Rosenberger

Sonja

Jun 2025
Verified booking
5/5
Our guide was really fantastic. 👍
Henning Meyer

Henning

Jun 2025
Verified booking
5/5
Friendly and informative tour
GUILHERME ALVES PEREIRA GUIMARAES

Guilherme

Jun 2025
Verified booking
5/5
Carlos, our very attentive guide
Christie Marie Salada

Christie

May 2025
Verified booking
3/5
The guide on our tour was WONDERFUL and this review has nothing to do with him. Our tour was supposed to include breakfast (I spoke to an agent on support who confirmed this) There was no mention made of this when we got there, tour was at 8:00 and was moved to 8:15. We got there super early, there was no one to even talk too before the ticketing booth was open and at that point we were hearded out like cattle and the tour started at least 30 minutes late. Naturally we were hungry assuming they'd stop at some point, but no. Never happened. We asked the tour guide about it but unfortunately he knew nothing of it. It wasn't his fault at all and I don't blame him I blame the company. It was supposed to be an hour tour that turned into 2 1/2 hours. Tour was great but we were definitely hungry the whole time. I don't think breakfast should be advertised with the tour if you're not going to offer it. I also believe the length of the tour should be as advertised and that the tour should not start late if you're going to be so adamant in your emails that the tourist not be late.
James Schuiteman

James

May 2025
Verified booking
3/5
It was confusing as to where we were supposed to meet our guide. We followed the instructions but a security guard would not let us go to where we were supposed to go. That uniformed person sent us back out to where they were some concessions and large red umbrella. Someone from your company did come and find us. We had to rush about to catch up with the tour. Also the sign that the guide held was not the same name as what we expected (Head Out.) Even if we were able to get to where we were supposed to meet, we would not have recognised our guide.
Robyn Kaselow

Robyn

May 2025
Verified booking
3/5
I really loved the beauty & history of St Peter's Basilica. It was awesome ☺️ However... I felt the tour was too rushed, it was very crowded and at one stage I got lost from the main group. Our tour guide rushed through too quickly with little time to stop and enjoy this remarkable church.
Paul Dewsbury

Paul

May 2025
Verified booking
5/5
The experience ..awesome! But I had to pay twice as I missed the morning slot!! I contacted Jo who found me a place in the afternoon but I had to pay an extra 25 euros. As I had already paid for the morning I thought that this was unfair. 😞🤔
SEIGNEUR HELENE MARIE

Seigneur

May 2025
Verified booking
5/5
Very good! The guide adapted to the crowds on these rather special days. We were only able to enter the basilica at noon, and the guide kept us there until 1pm. Very interesting tour, with much appreciated commentary.
Patrick Zabel

Patrick

May 2025
Verified booking
5/5
St. Peter's Basilica is really beautiful and should be part of every visit to Rome. The tour guide was very nice and knew the answer to every question, made the tour exciting and often asked guessing questions. Thumbs up 😄
Gregory Scott Clack

Gregory

May 2025
Verified booking
4/5
The tour company staff were on time, easy to identify so that we knew we were in the right place. The tour guide was knowledgeable but often got too far ahead of our group and didn't allow adequate time for photos at certain points.
Michaella Papantoniou

Michaella

May 2025
Verified booking
3/5
I liked that the tour guide was knowledgeable however, they were not engaging at all. No "energy", no communicating with the group. After half an hour, it became very boring. Also the whole tour felt really rushed.
Sima Marian

Sima

May 2025
Verified booking
5/5
Mariana was one of the best guide I have ever met. She was very profesional, she managed with calm diffrent situation and helped us too realy feel the history of Saint Peter basilica. Congratulation Headout!
Simon Lunn

Simon

May 2025
Verified booking
4/5
Very friendly guide and group and it did what it said on the tin. Good value, excellent service with serveral phone calls to ensure everything was going as it should. Highly recommended.
Krzysztof Kopiec

Krzysztof

May 2025
Verified booking
4/5
Although there were so many people oir guide told us stories about the basilica especially my kids liked. We will be back in autum. Hopefully the basilica wont be so crowded
Carla Francesca Berenguer

Carla

May 2025
Verified booking
5/5
Everything was very well organized. We went with a small group and our guide Lily knew a lot. The hours flew by! I recommend it 100%. Thank you very much!
Trevor Trooster

Trevor

May 2025
Verified booking
5/5
We had the tour in english and the guy was really nice. I think his name was Eduardo ( sorry if im wrong ) The whole tour was interresting and time was flying.
ELENI FLOURI

Eleni

May 2025
Verified booking
5/5
Our guide Valentina, was great, polite, knowledgeable. She kept our interest throughout the tour, making it a great experience. Thank you Valentina!
Yvonne  Franks

Yvonne

May 2025
Verified booking
4/5
Ticketing experience really easy. Good instructions on meeting place. Great welcome from guide. Amazing information and spectacular sights to see
Franz-Josef Schwaiger

Franz-josef

May 2025
Verified booking
5/5
- Small group and therefore clearly structured - Very personal and detailed - Very good personal contact - Questions answered very well
Gary Webb

Gary

May 2025
Verified booking
5/5
Great guide. Very knowledgeable. Meeting point logistics tricky due to the conclave.
Corine Aubertin

Corine

May 2025
Verified booking
5/5
Everything. Thanks to the guide for agreeing to comment the tour in English and also in French.
Marina Olga Teresa Chiamulera

Marina

May 2025
Verified booking
5/5
It was amazing! Our guide, Valentina, explained it to us excellently. Really a marvel.
Robert Anthony Levitt

Robert

May 2025
Verified booking
5/5
The guide was brilliant in a very packed St Peter's and the Bascilica was just awesome.
Maria Agostina Gasperoni

Maria

May 2025
Verified booking
5/5
Maria, my guide , very knowledgeable, kind and helpful. I recommend the visit.
Guzvica Carole

Guzvica

May 2025
Verified booking
5/5
Super nice guide 😊 Top visit at the same time as the conclave! Great
Eleanor Toms

Eleanor

May 2025
Verified booking
4/5
An excellent overview of St. Peters with just the right amount of information
Maria Tereza Cazes

Maria

May 2025
Verified booking
5/5
MARIANA's comments are excellent! Very good guide 👍🏼
Robert Silsbe

Robert

May 2025
Verified booking
5/5
Jonathan was an excellent tour guide and was very informative.
Liana Dodon

Liana

May 2025
Verified booking
5/5
The basilica was amazing, and our guide Max was the best!
Sebestyén Orsolya

Sebestyén

May 2025
Verified booking
5/5
Everything went well and it was a nice experience
Clare Scott

Clare

May 2025
Verified booking
5/5
Excellent! Would definitely recommend this
Joyce Brown

Joyce

May 2025
Verified booking
3/5
It was a good tour just difficult to find
Mario Fasulo

Mario

May 2025
Verified booking
4/5
Very knowledgeable tour guide.
Tom Olav Guren

Tom

Nov 2025
Verified booking
5/5
Aad van Winden

Aad

Nov 2025
Verified booking
2/5
We stood in the queu for 2.5 hours. She did all right filling the while wating Then she guide left. No guided tour.
Jorge Diaz

Jorge

Nov 2025
Verified booking
5/5
BALLE TOMALE JEAN REGIS

Balle

Oct 2025
Verified booking
5/5
Enrico L Calisti

Enrico

Oct 2025
Verified booking
5/5
Frank Malt-Devik

Frank

Oct 2025
Verified booking
5/5
Pap Gyula Laszlo

Pap

Oct 2025
Verified booking
4/5
Slavica Nestoroska

Slavica

Oct 2025
Verified booking
4/5
Christina Lörscher-Lienkamp

Christina

Oct 2025
Verified booking
2/5
Good response from the tour guide to questions.
Karsten Klassen

Karsten

Oct 2025
Verified booking
4/5
Claus J L Just Rasmussen

Claus

Oct 2025
Verified booking
3/5
Louisa Covello

Louisa

Oct 2025
Verified booking
5/5
Astry Maryanti Sitompul

Astry

Oct 2025
Verified booking
5/5
Ann Sophie Arnskov

Ann

Oct 2025
Verified booking
5/5
Arturas Dzekunskas

Arturas

Oct 2025
Verified booking
5/5
Joseph caputi

Joseph

Oct 2025
Verified booking
5/5
Sara Colazzo

Sara

Oct 2025
Verified booking
5/5
Iwona Skertich

Iwona

Oct 2025
Verified booking
5/5
Manuel Olalla Diaz

Manuel

Oct 2025
Verified booking
1/5
El Guia no acudió aludiendo que se había puesto enfermo,,,,nos han dicho que nos harán ingreso económico
Jakub Rzeźniczak

Jakub

Oct 2025
Verified booking
5/5
Patrick Elster

Patrick

Oct 2025
Verified booking
2/5
Guide spoke too much about personal opinions and not enough walking of the Bassilica..
MARIJA MATIĆ

Marija

Oct 2025
Verified booking
5/5
Chandra Laxmi Jetha Limba

Chandra

Oct 2025
Verified booking
5/5
Stephan v. Hundelshausen

Stephan

Oct 2025
Verified booking
4/5
Schmitter, Frank Wolfgang

Schmitter,

Oct 2025
Verified booking
4/5
Andrew Neil Stephens

Andrew

Oct 2025
Verified booking
5/5
Giovanny Ricardo Gardea Leal

Giovanny

Oct 2025
Verified booking
5/5
Leonardo Cece

Leonardo

Oct 2025
Verified booking
4/5
Deborah Ann Foote

Deborah

Oct 2025
Verified booking
5/5
luis escribano escrihuela

Luis

Oct 2025
Verified booking
1/5
I called the phone number listed and there was no answer either.
Chomarat Franck

Chomarat

Oct 2025
Verified booking
5/5
Mario Rohde

Mario

Oct 2025
Verified booking
4/5
Maria Helena Alves Pires

Maria

Oct 2025
Verified booking
4/5
Dubois bruno

Dubois

Oct 2025
Verified booking
2/5
Guide o top but took a ticket coupé file which was useless
César Díaz Gómez

César

Oct 2025
Verified booking
1/5
Nothing, nothing, everything very bad
Andrea Mersch-Schneider

Andrea

Oct 2025
Verified booking
3/5
Jan Sönnichsen

Jan

Oct 2025
Verified booking
5/5
Anna Hafenmair

Anna

Oct 2025
Verified booking
5/5
Candice Ly

Candice

Oct 2025
Verified booking
2/5
Despite his great kindness, the guide's explanations were not worth the price paid.
Jell Dominik

Jell

Oct 2025
Verified booking
5/5
Abhishek Choudhary

Abhishek

Oct 2025
Verified booking
5/5
Nora Helen Aanerud

Nora

Oct 2025
Verified booking
5/5
Dianne Smith-Ahearn

Dianne

Oct 2025
Verified booking
4/5
Timo Kiviniemi

Timo

Oct 2025
Verified booking
4/5
Sylvia Liseth Palencia Zetina de Echeverria

Sylvia

Oct 2025
Verified booking
5/5
Fredrik Olsson

Fredrik

Oct 2025
Verified booking
4/5
ROBASZKIEWICZ Michel

Robaszkiewicz

Oct 2025
Verified booking
1/5
The meeting point was not the one indicated on the voucher
SOULIE CARINE

Soulie

Oct 2025
Verified booking
4/5
Dwight Tabangcura

Dwight

Oct 2025
Verified booking
5/5
Arthur Doloresco

Arthur

Oct 2025
Verified booking
1/5
Nothing. The entire experience was terrible
Richard Gruber

Richard

Sep 2025
Verified booking
5/5
Allison Stuchfield

Allison

Sep 2025
Verified booking
4/5
Al Abramowitz

Al

Sep 2025
Verified booking
5/5
Nicole Bodieschek

Nicole

Sep 2025
Verified booking
5/5
Paul Streppel

Paul

Sep 2025
Verified booking
5/5
Alejandro Jose Castellanos Sabio

Alejandro

Sep 2025
Verified booking
5/5
Jürgen Kraemer

Jürgen

Sep 2025
Verified booking
1/5
Tried to make contact too late, are not prepared to pay
Sii Pei Leong

Sii

Sep 2025
Verified booking
5/5
Lea Lipp

Lea

Sep 2025
Verified booking
5/5
Marcel Braun

Marcel

Sep 2025
Verified booking
4/5
Lothar Launag

Lothar

Sep 2025
Verified booking
4/5
Roman Petrusek

Roman

Sep 2025
Verified booking
5/5
Rikke Holck Jaeger

Rikke

Sep 2025
Verified booking
4/5
MORAND ALAIN

Morand

Sep 2025
Verified booking
4/5
Jonathan Smith

Jonathan

Sep 2025
Verified booking
5/5
DOLEUX Jean-Yves,Denis

Doleux

Sep 2025
Verified booking
5/5
Cinzia Porru

Cinzia

Sep 2025
Verified booking
5/5
Cristina Bianco

Cristina

Sep 2025
Verified booking
4/5
Benjamin Ditchfield

Benjamin

Sep 2025
Verified booking
5/5
Consuelo Maria Eloy Lessa

Consuelo

Sep 2025
Verified booking
1/5
Seeing the basilica was the biggest thrill of the trip
Philippe Tabard

Philippe

Aug 2025
Verified booking
5/5
EDURNE ECHEVARRIA GUERRERO

Edurne

Aug 2025
Verified booking
5/5
Abhishek Choudhary

Abhishek

Aug 2025
Verified booking
5/5
Lino Rodriguez Jr

Lino

Aug 2025
Verified booking
5/5
CURTIT Olivia

Curtit

Aug 2025
Verified booking
4/5
Elodie Dalin

Elodie

Aug 2025
Verified booking
2/5
The visit was very busy, with no time to take a good look at the papal tombs, for example.
Aase Helene Villacencio Falkum

Aase

Aug 2025
Verified booking
5/5
Alfonso Castellanos

Alfonso

Aug 2025
Verified booking
5/5
Matteo Fregni

Matteo

Aug 2025
Verified booking
5/5
KAREN STICKLAND

Karen

Aug 2025
Verified booking
5/5
Mohammad Hossein Saadat

Mohammad

Jul 2025
Verified booking
1/5
Terrible experience, not recommended
Iryna Kalashnikova

Iryna

Jul 2025
Verified booking
5/5
william Ceniceros

William

Jul 2025
Verified booking
5/5
Santiago Mauricio Prieto

Santiago

Jul 2025
Verified booking
5/5
Araceli Barroso

Araceli

Jul 2025
Verified booking
5/5
Ping-Ping Hsieh

Ping-ping

Jul 2025
Verified booking
5/5
Christina Rozario

Christina

Jul 2025
Verified booking
5/5
Shardonay Amanda Sutherland

Shardonay

Jul 2025
Verified booking
5/5
Arianna Dho

Arianna

Jul 2025
Verified booking
5/5
Raluchukwu Attah

Raluchukwu

Jul 2025
Verified booking
5/5
Menon Chloé

Menon

Jul 2025
Verified booking
5/5
Ardian Dvorani

Ardian

Jul 2025
Verified booking
4/5
marianne berends

Marianne

Jul 2025
Verified booking
5/5
laura harrod

Laura

Jul 2025
Verified booking
5/5
Matilde Maria Garriapa Correia da Fonseca

Matilde

Jul 2025
Verified booking
3/5
Harald Arts

Harald

Jul 2025
Verified booking
5/5
Katarína Lorencová

Katarína

Jul 2025
Verified booking
4/5
Paula Cristina Sousa Gonçalves Oliveira

Paula

Jul 2025
Verified booking
5/5
Veronica Cantino

Veronica

Jul 2025
Verified booking
5/5
Daniel Bruce Fitzpatrick

Daniel

Jul 2025
Verified booking
5/5
Moath Shatnawi

Moath

Jul 2025
Verified booking
5/5
Vedran Kovačić

Vedran

Jun 2025
Verified booking
5/5
Marisa saliga

Marisa

Jun 2025
Verified booking
5/5
Lucy Nguyen

Lucy

Jun 2025
Verified booking
5/5
VANESSA MASELLI

Vanessa

Jun 2025
Verified booking
5/5
John OBrien

John

Jun 2025
Verified booking
5/5
Juliane Rehklau

Juliane

Jun 2025
Verified booking
4/5
Nour Badros

Nour

Jun 2025
Verified booking
5/5
Agata Joanna Prończuk

Agata

Jun 2025
Verified booking
3/5
Karena Mari Belin

Karena

Jun 2025
Verified booking
5/5
ELENA BISIO

Elena

Jun 2025
Verified booking
5/5
Douglas Parker

Douglas

Jun 2025
Verified booking
1/5
Definitely would not use them again
Victoria Brunkhorst

Victoria

Jun 2025
Verified booking
4/5
Mary Grace Malte

Mary

Jun 2025
Verified booking
5/5
Richard Ferro

Richard

Jun 2025
Verified booking
5/5
Ivan Diaz

Ivan

Jun 2025
Verified booking
4/5
Morin corinne

Morin

Jun 2025
Verified booking
1/5
Rien pas eu de prestation annulée par le prestataire pas eu de remboursement Personnel désagréable
Evelina Usha

Evelina

Jun 2025
Verified booking
4/5
Samantha Jane Owen

Samantha

Jun 2025
Verified booking
1/5
I am disabled and could not find my way to the start point in time
Florian Wunder

Florian

Jun 2025
Verified booking
4/5
Maika Klinger- Greif

Maika

Jun 2025
Verified booking
5/5
Francesca Piromallo

Francesca

Jun 2025
Verified booking
5/5
Stefanie Reiter

Stefanie

Jun 2025
Verified booking
3/5
Monica Arrivabene

Monica

Jun 2025
Verified booking
5/5
Alexander Pree

Alexander

Jun 2025
Verified booking
4/5
Mary Starr

Mary

Jun 2025
Verified booking
5/5
Alex Marelis

Alex

Jun 2025
Verified booking
3/5
Paola Cammarota

Paola

Jun 2025
Verified booking
5/5
Jan Wentsch

Jan

Jun 2025
Verified booking
4/5
Alessandra Tabanelli

Alessandra

Jun 2025
Verified booking
4/5
Gonçalves Nathalie

Gonçalves

May 2025
Verified booking
4/5
 xavier Villebrun

Xavier

May 2025
Verified booking
5/5
Teymouri Aghcheh

Teymouri

May 2025
Verified booking
3/5
Luciana Felix Manhaes

Luciana

May 2025
Verified booking
3/5
Scott Logan

Scott

May 2025
Verified booking
1/5
There was no guided tour of The Basilica. All we really bought into was a "skip the line" entrance.
Federica Casadio

Federica

May 2025
Verified booking
5/5
karina Rodriguez

Karina

May 2025
Verified booking
5/5
Eric Peterson

Eric

May 2025
Verified booking
1/5
Booked wrong tour and couldn't get my money back.
Shelby Goyette

Shelby

May 2025
Verified booking
5/5
Heike Hausadowsky

Heike

May 2025
Verified booking
4/5
Benjamin Quijano Jr II

Benjamin

May 2025
Verified booking
5/5
Lynn Mattice-Yost

Lynn

May 2025
Verified booking
5/5
Judy Dorothy Higgins

Judy

May 2025
Verified booking
5/5
Donal Manley

Donal

May 2025
Verified booking
4/5
Mary R Segreti

Mary

May 2025
Verified booking
4/5
Dmytriichuk Valeriia

Dmytriichuk

May 2025
Verified booking
1/5
A lot of pressure fron guide, hard to find place
Luke Stallings

Luke

May 2025
Verified booking
5/5
Carolyn May

Carolyn

May 2025
Verified booking
4/5
Priya Kuttaiah

Priya

May 2025
Verified booking
3/5
Suzanne Nicholson

Suzanne

May 2025
Verified booking
5/5
Alexandra Eickhof

Alexandra

May 2025
Verified booking
2/5
There was no experience because St. Peter's was closed. I hope I get my money back!
H.Eduardo Crisci'

H.eduardo

May 2025
Verified booking
5/5
Patrick Higgins

Patrick

May 2025
Verified booking
5/5
Sergiy Kryatov

Sergiy

May 2025
Verified booking
5/5
Amalia-Cristina Dascalu

Amalia-cristina

May 2025
Verified booking
4/5
Hans-Peter Schweiss

Hans-peter

May 2025
Verified booking
5/5
Maria Mariconda

Maria

May 2025
Verified booking
5/5
Nicholas Ligato

Nicholas

May 2025
Verified booking
5/5
Albert Destefano

Albert

May 2025
Verified booking
1/5
Be on time, your inability to keep a schedule was beyond disappointing!!
Anna Mi-Sook

Anna

May 2025
Verified booking
5/5
Andrea Malfer

Andrea

May 2025
Verified booking
5/5
Gonzalo Palacios

Gonzalo

May 2025
Verified booking
5/5
Marjot magali

Marjot

May 2025
Verified booking
4/5
Adalbert Lenczuk

Adalbert

May 2025
Verified booking
5/5
Callum Gwinnell

Callum

May 2025
Verified booking
3/5
When we got there the venue was temporarily closed due to the amunt of visitors, this meant that once we got inside I just felt like the tour was very rushed, so that the tour guides could get onto the next group and catch up. This also meant that I missed my next tour and I wasn't able to get a refund on that because they said it was my fault still, even though the venue was closed.
Suzanne M Clark

Suzanne

May 2025
Verified booking
5/5
Virginia (Ginny) gave us a wonderful tour of St, Peter's! She was an excellent guide and very personable and knowledgeable! Great experience! Thank you!
Jennifer Cervantes

Jennifer

May 2025
Verified booking
3/5
We were still able to get in the Basilica despite the massive crowd along the way.
José Ricardo dos Reis Ferreira

José

May 2025
Verified booking
5/5
The guide Mariana was excellent, very well prepared, with very precise and pertinent information about the Basilica and its history. I recommend it.
alexandra reyes maleniza

Alexandra

May 2025
Verified booking
5/5
Our knowledgeable guide. We enjoyed the information Eduardo (?) Imparted which made us understand the meaning behind many of the artwork gracing the Basilica and St. Peter's square.
Kenneth Grimble

Kenneth

May 2025
Verified booking
4/5
The tour route was awesome. However the guide English translation was difficult to follow at times.
Gabriel Hernan Gareis

Gabriel

May 2025
Verified booking
5/5
We did the tour with James, all excellent, there were many people, however we entered without queuing, he explained many details not only of St. Peter's Basilica, but also of St. Peter's Square and surrounding buildings! It was a 2 hour tour with lots of information? 100% recommendable!
Kellie Herrick

Kellie

May 2025
Verified booking
3/5
The guide was knowledgeable but it was out as a 1 hour tour which started on time but we didn't even enter the basilica until over an hour after the tour start time and due to schedule had to leave the tour early when he was 2.5 hours into the time from the tour start. While he did great with what he did show it was frustrating when we were looking for a quicker tour in the time we had available.
Stephan Korsgen

Stephan

May 2025
Verified booking
3/5
It would have been helpful to know who we were looking for. 'The tour guy' not Headout. Si we were wandering around amidst the crowds until a security guard pointed us to The Tour Guy.
Gaby Kloock-Ramcke

Gaby

May 2025
Verified booking
3/5
The waiting time was fine. Waiting for the tickets in the blazing sun for the guide, who still had to buy the dome tickets, could be improved. Guide had a lot of knowledge, but it was too opinionated for me.
Colleen Wolvin

Colleen

May 2025
Verified booking
5/5
It was very thorough. Our great guide did a good job trying to avoid the crowd and giving us the best experience possible!!
Thomas Raftis

Thomas

May 2025
Verified booking
5/5
Tour guide knowledge and ability to get us to the Sistine Chapel before it was crowded
Paola Pedrotti

Paola

May 2025
Verified booking
4/5
Superlative guide interesting and great at telling trivia and data, the time flew by. Only downside the queues which I hoped were skipped with a guided tour but maybe it's also a particular time so I don't blame it.
Jan Willem Westerbeek

Jan

May 2025
Verified booking
5/5
Elisabeth was an excellent tourguide. She informed us in an excellenet and very pleasant manner. We ve experienced a winderful afternoon at the basilica
Viktor Bertil Johansson

Viktor

May 2025
Verified booking
5/5
a good guide who was dedicated and had a lot of interesting things to tell
Petra Leclercq

Petra

May 2025
Verified booking
5/5
We took the tour in a small group. The starting point was easy to find. Our guide JAD was attentive to our needs, and we appreciated his explanations.
Maingot karine

Maingot

May 2025
Verified booking
5/5
Very good guide and clear explanations. Superb architecture. Everything is magnificent. Unforgettable
Helmut Schiffbaenker

Helmut

Apr 2025
Verified booking
5/5
Very balanced, no stress
JEANNE BROWN

Jeanne

Apr 2025
Verified booking
5/5
Truthfully, i only took the tour to "skip the line" because i have been in the basilica many times before. However, i so thoroughly enjoyed myself. Our tour guide was SO knowledgeable about everything. She even had a book with diagrams to make things easy to understand. I found it important to be given background about what we were viewing. I highly recommend this tour!
Camille Tinebra-Stillson

Camille

Apr 2025
Verified booking
5/5
Guide was very good and informative
 Christina Cook

Christina

Apr 2025
Verified booking
5/5
Our Guide Alexandra was outstanding- Lots of Knowledge and enthusiastic
Michael MCNAMARA

Michael

Apr 2025
Verified booking
5/5
Our guide, Maria, really knew her stuff and made it a very interesting and informative tour.
daniel duenas

Daniel

Apr 2025
Verified booking
5/5
Many thanks to the guide !!!!
Debbie L. Bancroft Kleinberg

Debbie

Apr 2025
Verified booking
5/5
His enthusiasm and knowledge about the subject and his ability to accommodate people with mobility issues
Anne Nessler

Anne

Apr 2025
Verified booking
4/5
Ticketing was easy. Guide was good.
Mark Rentschler

Mark

Apr 2025
Verified booking
5/5
Kelly was a great tour guide.
Marie-Manuelle BROUSTE

Marie-manuelle

Apr 2025
Verified booking
5/5
Very friendly and professional staff. Very friendly guide
Gárdos Péter

Gárdos

Apr 2025
Verified booking
5/5
Our guide was fascinating, he explained a lot about the basilica's history and architecture.
Monserrat de Guadalupe Magallanes Luna

Monserrat

Apr 2025
Verified booking
5/5
The explanation was very complete and enjoyable, with a lot of historical content, shared in a fun way. Unfortunately the time of the tour was affected by Vatican protocols (Good Friday) and it was not possible to access the dome, but it is certainly an experience worth living accompanied by a guide who explains the context of the basilica to better appreciate its contents.
Sandrine BRILLAULT

Sandrine

Apr 2025
Verified booking
4/5
The tour was very good overall, and the guide's explanations made it even easier to discover this magnificent place.
Beatrice Eggertswyler

Beatrice

Apr 2025
Verified booking
5/5
The guide was really very competent and made our visit to the Dome more than interesting. What's more, her level of French was perfect. Un grand merci
Renee Callander

Renee

Apr 2025
Verified booking
5/5
Meeting point easy to find, Laura the guide was wonderful, full of knowledge and looked after us very well. After the tour we took the option to pay to go up to the dome which was great too.
Sandra Cristina Silva monteiro

Sandra

Apr 2025
Verified booking
4/5
Very well organized and with an excellent guide, Miss Valentina, who made all the difference. Thank you and I recommend it.
Chinyelu N Ideli

Chinyelu

Apr 2025
Verified booking
4/5
Good, a little disorganized and a lot of wasted time. But it was good. I went off on my own to explore, because the history can be googled or read in the library, most people already read and heard, then come to SEE it . Tour guide needs to focus on getting people inside, taking them to various biblical status, and areas, for pictures. This is not a history class, we only had 1-2hrs , but our tour guide spent 40 mins telling us stories and history outside and on the door way, While I applaud her of her knowledge, however this is not a history class, 6 of us had other tours scheduled right afterwards, so we left the tour midway to explore the Basilica on our own, including the Tomb areas underneath.
Jessica Tafurt

Jessica

Apr 2025
Verified booking
5/5
Kelly, our guide, was awesome! Highly recommend! She was super knowledgeable, very sweet and helpful! It's my 2nd time going to St. Peter's and I learned so much more than my first trip!
Lu Liu

Lu

Apr 2025
Verified booking
5/5
Great experience! Good guide!
Fabio Sartori

Fabio

Apr 2025
Verified booking
5/5
I already knew the basilica. I had never visited it with a guide. Valentina is a very knowledgeable guide and available to answer all our questions moreover she also told a lot of curiosities. Totally positive experience.
Nino Gugunishvili

Nino

Apr 2025
Verified booking
5/5
We had an amazing guide Stefano, who did an excellent tour, very insightful and informative. It was truly an unforgettable experience.
Therese Luyt

Therese

Apr 2025
Verified booking
5/5
I had an incredible experience on the St. Peter’s Basilica Guided Tour. Our guide was absolutely amazing and extremely knowledgeable about the rich history and architecture of the basilica. I walked away with a much deeper appreciation and understanding of this iconic site. Highly recommend this tour to anyone visiting the Vatican!
John Alderman

John

Apr 2025
Verified booking
5/5
Being able to gain access to St Petrers sop easily without the queues and also Anna was very informative
Duée Sébastien

Duée

Apr 2025
Verified booking
5/5
The guide was super nice, and explained everything in detail, he took time for each of us to explain everything following the details related to our countries of origin etc ... very nice visit, a very good time.
Beatriz G Sanchez

Beatriz

Apr 2025
Verified booking
5/5
Our guide was very informative and engaging!
Petra Sofie Keller

Petra

Mar 2025
Verified booking
5/5
The tour was very interesting and informative despite unforeseen problems - the cathedral was not accessible at the scheduled time, it is Jubilee Year and there are more pilgrims than usual in the city, which delayed the visit considerably. Caren was the Frks in the surf of humanity and made sure that adverse circumstances did not diminish the experience. The cathedral was impressive and I will remember the tour as an experience for a long time to come.
Rikke waaben

Rikke

Mar 2025
Verified booking
4/5
Our guide "giuvanni" was very good
Judith Gent

Judith

Mar 2025
Verified booking
5/5
Brigida was a fabulous guide, we learnt such a lot & loved the whole experience. I highly recommend this tour and this company.
B. Venjakob

B.

Mar 2025
Verified booking
5/5
Fabio was a great guide, funny and very friendly.
Stuart James Ashford

Stuart

Mar 2025
Verified booking
5/5
The tour guide excellent. Very informative and interesting. Please send thanks to the guide.
TAMARA BARCARI

Tamara

Mar 2025
Verified booking
5/5
An exceptional experience!!! At least once in a lifetime it is mandatory to visit St. Peter's Basilica. The kind and super professional guide!!! An experience to repeat and to recommend to everyone. Thank you!!!
Gonçalo André Gonçalves Rodrigues

Gonçalo

Mar 2025
Verified booking
3/5
The experience was good in general, but it took much longer than expected and since we had tickets for the Vatican Museums by appointment, we didn't have a smooth experience. We wanted to go through the Holy Doors and due to a disorganization in the visit, we were unable to appreciate this moment during the guided tour. We did go through it later, but we felt that it somewhat disappointed our expectations. As far as the guide and his explanations are concerned, we have nothing to say; he mentioned some interesting facts that made us appreciate it in a different way. In general, the visit just needs to be organized more effectively.
Roberto Urizzi

Roberto

Mar 2025
Verified booking
3/5
The guide was very good and immediately established a good relationship . She was good in involving us during the tour . The problems, big and intolerable, there were first in the reporting of the place and time of meeting : the instructions on the documents sent, and also received on the phone, were incomplete and distorting, continuing to make us go from the portico in front of the entrance to the basilica , to the underlying entrance to the Vatican grottoes .
Egger Martin

Egger

Mar 2025
Verified booking
5/5
Very informative, very nice moderators. Thank you very much!
Susanne Glatz

Susanne

Mar 2025
Verified booking
5/5
Our guide gave us a very interesting and top tour of the cathedral. Unfortunately, the handling of the office left something to be desired.
Elisabetta Borgini

Elisabetta

Mar 2025
Verified booking
5/5
Excellent guide ,simple in explanations and gentillos
Teresa Rose Wilkinson

Teresa

Feb 2025
Verified booking
5/5
Our Guide Kelly was brilliant, so knowledgeable, and was very caring. The experience was worth every penny. St Peters Bacilica was beautiful, with the guided tour we learnt so much, we would have missed otherwise. A great idea having personal headphones.
GOREZ Patrick

Gorez

Feb 2025
Verified booking
5/5
Une viste intelligemment menée (1H, 1H30) par Fausta, guide italienne francophone, érudite et accessible. Un parcours de visite agréable, amenant à des détails méconnus.
Dalle Molle Enrico

Dalle

Feb 2025
Verified booking
5/5
Top guide, very knowledgeable and great at explaining
Donati Maria Silvia

Donati

Feb 2025
Verified booking
5/5
The guide very knowledgeable and great at communicating
Manish Kejriwal

Manish

Feb 2025
Verified booking
5/5
excellent guide. good communication. punctual. great knowledge.
Enrica Vatteone

Enrica

Feb 2025
Verified booking
5/5
Filippo, the guide, besides being very knowledgeable, was very kind, we hope to return to Rome soon and be able to do another 'city tour with Filippo!
Andrea Kriegler

Andrea

Feb 2025
Verified booking
5/5
The tour was great! thank you very much, everything was explained... with a lot of knowledge and background!
Maurizio Casiraghi

Maurizio

Feb 2025
Verified booking
5/5
We had a guided tour with Daniela veramante outstanding!!! she told us many things in a very pleasant and interesting way. My 8-year-old daughter followed the story for a whole hour with much interest
María Constanza, Navarro Fariña

María

Jan 2025
Verified booking
5/5
Lily was very good and thorough in her explanation of the visit to St. Peter's Basilica.
Letizia Di Benedetto

Letizia

Jan 2025
Verified booking
5/5
The guidance was excellent! Alas, the directions to meet us Were very bad!
Christopher murray

Christopher

Jan 2025
Verified booking
5/5
Tour guide was professional, efficient, knowledgeable and concise. He was able to address fluctuating timing changes on behalf of the Vatican staff effortlessly.
carla pizzamiglio

Carla

Jan 2025
Verified booking
5/5
Very knowledgeable guide, available for insights and questions, courteous
Beraud Sylvie

Beraud

Jan 2025
Verified booking
5/5
We look hard for the people we're supposed to meet on the side. There are no signs, so for us there are no landmarks. Groups everywhere. We got lost. On the other hand, the tour was superbly well explained. Very, very good. A very kind and human person. Thank you very much.
Franklin Pacheco Viña

Franklin

Jan 2025
Verified booking
5/5
To be accompanied by a very professional and knowledgeable person in the field.
JUAN CARLOS MENDEZ GARROTE

Juan

Jan 2025
Verified booking
5/5
The guide was very friendly and made every effort to make his presentation interesting. In addition, we were with an elderly lady in a wheelchair and he took the time to check with the Basilica staff to facilitate access to the Vatican Grottoes.
Federico Bona

Federico

Jan 2025
Verified booking
5/5
Very knowledgeable guide in describing the beauty of St. Peter's and engaging in conveying passion.
Federica Rofi

Federica

Jan 2025
Verified booking
5/5
The guide Daniela very good: she was able to enthuse the children as well as explain clearly for everyone.
Leon Jaime Taurel Beracasa

Leon

Jan 2025
Verified booking
5/5
The best thing was the guide. He has made an excellent explanation of the most relevant points of the visit; incredible.
Päivi Kaurala

Päivi

Jan 2025
Verified booking
5/5
Small group, easy access to the Basilika. The guide was super professional and friendly.
Cosimo Sanasi

Cosimo

Jan 2025
Verified booking
4/5
Well done, very knowledgeable guide. Congratulations. See you next time. Regards.
Ilenia Di Pasquale

Ilenia

Jan 2025
Verified booking
4/5
The guide was very good and knowledgeable but the hearing aids were very bad, we spent the whole time listening to her accompanied by constant whistling and frankly this is not acceptable
Montse Cortés Til

Montse

Jan 2025
Verified booking
5/5
I loved the personalized treatment. It was a guide just for us. Too bad about the very long line we had to wait in. Buying the ticket doesn't get rid of the line.
Joan Manuel Navarro Garcia

Joan

Jan 2025
Verified booking
5/5
Professionalism, punctuality, kindness and sympathy of the guide and the service in general. The visit to St. Peter's Dome, impressive!!!!
Lara Trevisan

Lara

Jan 2025
Verified booking
5/5
Engaging guide, extremely attentive to details,made the tour super enjoyable and the time flew by! Super recommended
Gioselin Antonietta Pérez Vinci

Gioselin

Jan 2025
Verified booking
5/5
Very good. 100% recommendable. The guide was excellent with the explanation and every detail of the church its history I loved it.
Cristina Iori

Cristina

Jan 2025
Verified booking
3/5
I had understood that the guided tour had restricted access, instead the times at the checkpoints were quite long thus lengthening the whole visit. The guide took the opportunity to start the explanation while we were in the turnstile queue, this was helpful to get more information but not entirely smooth and usable.... Overall it was a positive experience
Nicole Knopf

Nicole

Jan 2025
Verified booking
5/5
A heavenly experience with exceptional service Our visit to St. Peter's Basilica in Rome was an absolute highlight of our trip. Unfortunately, due to the challenges with public transportation and the hectic traffic in Rome, we arrived a little later than planned. We were worried we would miss the tour, but the team on site were incredibly friendly and understanding - they actually waited for us, which we really appreciated. St. Peter's Basilica itself is breathtaking. The sheer size and magnificence of the basilica are hard to put into words. From the ornate interior to the impressive mosaics and Bernini's famous canopy, it was an overwhelming experience. The tour was also excellent - the guide was very knowledgeable and gave us fascinating details about the history and architecture of St. Peter's Basilica. Thanks to the accommodating organization and the impressive experience, St. Peter's Basilica is a must for every visitor to Rome. We can recommend it without reservation and are grateful for the great service we received. 5 out of 5 stars!
Pierluigi Gioia

Pierluigi

Dec 2024
Verified booking
5/5
Unique experience and very clear and knowledgeable guide.
Cindy Segura Salazar

Cindy

Dec 2024
Verified booking
5/5
The guide very knowledgeable, transmitting knowledge and going at a good pace, an amazing tour.
ALESSANDRA BERTOZZI

Alessandra

Dec 2024
Verified booking
4/5
The person who guided us in exploring St. Peter's Basilica was knowledgeable and was able to grasp the highlights Della Chinese.
Caterina D'Amico

Caterina

Dec 2024
Verified booking
3/5
Aside from the major problems encountered in finding the meeting point, due to the general chaos throughout the square for the jubilee and the mile-long lines that forced us to move the time of the already booked visit, in the end our guide was outstanding, really good and very passionate in telling the story of the history of St. Peter's basikica. Recommended tour, although not during the Jubilee period....
Silvia Corradi

Silvia

Dec 2024
Verified booking
5/5
The explained visit has a whole other value...the gentleman who accompanied us was' very kind and with a very engaging way of explaining
Robert Talo

Robert

Dec 2024
Verified booking
5/5
The tour guide had an extremely comprehensive knowledge, which he conveyed to us in an entertaining and didactic manner, making it easy to follow even for non-experts and effortless to listen to. He was definitely a stroke of luck. We wish him all the best!
HOUERY Marc

Houery

Dec 2024
Verified booking
3/5
We would have liked our guide to focus more on the spirituality of the place.
Marani mario

Marani

Dec 2024
Verified booking
5/5
Very knowledgeable and engaging guide. Quiet visit because it was at the right time, 10:30 am. Huge crowds arrived later and would have been more uncomfortable. Vatican staff very efficient and helpful.
José Augusto Da Silva Dinis

José

Dec 2024
Verified booking
5/5
Everything went very well! We liked it very much! The guide (Valentina) was extraordinary! Always very helpful, very practical and enlightening, she made sure that our expectations were exceeded. I highly recommend this service! We'll be back.
Tatiana Miltcheva

Tatiana

Dec 2024
Verified booking
5/5
the explanations of the guide, everything was perfect.
Julio Irigoyen Alba

Julio

Dec 2024
Verified booking
5/5
The person who guided us was very good. Good explanations and very complete.
Robert Imboden

Robert

Dec 2024
Verified booking
5/5
Booking with Headout was fast simple. Staff was friendly and helpful upon arrival. Our tour guide, Eduardo, was both courteous and knowledgable. We used Headout for mulitple tours in Rome and they were fantastic!
Juan Domingo Aguado Yagüe

Juan

Dec 2024
Verified booking
5/5
Information, treatment and experience of the guide. He was not in a hurry and was very pleasant. Great knowledge.
Terpos Georgios

Terpos

Dec 2024
Verified booking
5/5
Absolutely perfect especially our guide Eduardo was very helpful and informed us about everything. Definitely recommended!!!!!
Roberto Leonardo Ortega Domínguez

Roberto

Nov 2024
Verified booking
5/5
Yes, very much so. Extraordinary visit. Laura as a guide excellent and very prepared. It is only impossible to avoid the long queue of 55 minutes to get to the security checkpoint.
Bernd Spurej

Bernd

Nov 2024
Verified booking
5/5
Good service, friendly guide
juan busquier poveda

Juan

Nov 2024
Verified booking
5/5
Everything in general, but our guide was spectacular, the level of historical knowledge and the way she explained it, incredible.
Francine CALVET

Francine

Nov 2024
Verified booking
5/5
We had a charming guide who listened carefully and gave us all the details we needed.
Kayli Morgan

Kayli

Nov 2024
Verified booking
5/5
Very smooth booking process and the location was easy to find. Our tour guide Brigitte was wonderful and so very passionate about what she does. She was the best tour guide of all the tours we did in Rome.
JUAREZ BURIOL

Juarez

Nov 2024
Verified booking
5/5
The excellence of the guided tour.
Assen Kirilov Nikolov

Assen

Nov 2024
Verified booking
5/5
We were extremely satisfied from our St. Peter’s Basilica Guided Tour. Our tour guide Jennifer was polite, detailed with many interesting stories concerning out tour. I recommend this tour!
Melano Franco

Melano

Nov 2024
Verified booking
5/5
The great professionalism of the guide Caterina.
Steen Brodersen

Steen

Nov 2024
Verified booking
4/5
A good guide, who also managed diferent problems among other paticipants bad health condition. I had not expected to stand in waiting lines on a fast-track guided tour.
Sumesh Nair

Sumesh

May 2025
Verified booking
5/5
Vesela Atanasova

Vesela

May 2025
Verified booking
1/5
Elise Klysa

Elise

May 2025
Verified booking
5/5
Dimitris Soultatis

Dimitris

May 2025
Verified booking
5/5
PENTEK STEFAN ADALBERT

Pentek

May 2025
Verified booking
4/5
Sarah Esther Armala Lee

Sarah

May 2025
Verified booking
5/5
David Wimberley

David

May 2025
Verified booking
4/5
Joan Penny

Joan

May 2025
Verified booking
5/5
Dian-Marie Carter

Dian-marie

May 2025
Verified booking
5/5
Wilhelm Patricia

Wilhelm

May 2025
Verified booking
1/5
paris nathalie

Paris

May 2025
Verified booking
1/5
Halima Tahrichi pardo

Halima

May 2025
Verified booking
1/5
The visit did not take place and I have requested a refund and no one is answering.
Alpa patel

Alpa

May 2025
Verified booking
1/5
The guide was tired and wanted dto finish the tour. His accent was not clear sometimes
Astrid Jäckel

Astrid

May 2025
Verified booking
5/5
Philip Santa-Emma

Philip

May 2025
Verified booking
1/5
The guide was not allowed into the basillica so the tour was useless
Rinske Lagaunne

Rinske

May 2025
Verified booking
3/5
Federica Wright

Federica

May 2025
Verified booking
4/5
Frederik Jan Bulten

Frederik

May 2025
Verified booking
1/5
Laurence Nicollet

Laurence

Apr 2025
Verified booking
1/5
Brendan McNamara

Brendan

Apr 2025
Verified booking
4/5
Lisovski Klara

Lisovski

Apr 2025
Verified booking
5/5
Niroshni Singh

Niroshni

Apr 2025
Verified booking
5/5
Mats Söderberg

Mats

Apr 2025
Verified booking
4/5
Peter Gravesen

Peter

Apr 2025
Verified booking
3/5
Anneliza Grech

Anneliza

Apr 2025
Verified booking
1/5
Christakis Ioannou

Christakis

Apr 2025
Verified booking
5/5
Francesco Pascon

Francesco

Apr 2025
Verified booking
4/5
Friederike von Hugo

Friederike

Apr 2025
Verified booking
2/5
Kovács Hermina

Kovács

Apr 2025
Verified booking
5/5
Bertilda Moyano de Salamanca

Bertilda

Apr 2025
Verified booking
1/5
JOSE MARIA LOZANO DE LARA

Jose

Apr 2025
Verified booking
5/5
Cesena Candido

Cesena

Apr 2025
Verified booking
5/5
Pappas Cherrine Eva

Pappas

Apr 2025
Verified booking
3/5
Sybille Lubig

Sybille

Apr 2025
Verified booking
5/5
Olena Tikhonravova

Olena

Apr 2025
Verified booking
3/5
ying sun

Ying

Apr 2025
Verified booking
4/5
Guido Dobberstein

Guido

Apr 2025
Verified booking
1/5
Maria Mercedes Meira

Maria

Apr 2025
Verified booking
4/5
Clarinda Mendiola

Clarinda

Apr 2025
Verified booking
5/5
Katrin Kemper

Katrin

Apr 2025
Verified booking
5/5
Karl Robert Johansson

Karl

Apr 2025
Verified booking
4/5
Marija Guli?

Marija

Apr 2025
Verified booking
5/5
Kyll Edwards

Kyll

Apr 2025
Verified booking
5/5
Polya Penkova

Polya

Apr 2025
Verified booking
5/5
ZhiSheng Zeng

Zhisheng

Apr 2025
Verified booking
1/5
Ulrika Varankaite

Ulrika

Apr 2025
Verified booking
5/5
Rainer Schneider

Rainer

Apr 2025
Verified booking
4/5
Stephane ARDUINO

Stephane

Apr 2025
Verified booking
1/5
Beatriz dela Rosa Tupper

Beatriz

Apr 2025
Verified booking
4/5
Elfriede Hadamzyk

Elfriede

Apr 2025
Verified booking
1/5
Simon C. Berende

Simon

Apr 2025
Verified booking
4/5
Mickael Trenga

Mickael

Apr 2025
Verified booking
1/5
Stephane Piquer

Stephane

Apr 2025
Verified booking
5/5
Le DAMANY Bernard

Le

Apr 2025
Verified booking
5/5
Asteriadou Stergia

Asteriadou

Apr 2025
Verified booking
5/5
Aloijsia Cornelia Mathile Maria Schueler

Aloijsia

Apr 2025
Verified booking
4/5
Ilka Loth

Ilka

Apr 2025
Verified booking
5/5
Sandra Battistella

Sandra

Apr 2025
Verified booking
4/5
Maria Del Consuelo Davila

Maria

Apr 2025
Verified booking
5/5
Vera Dmitrovic

Vera

Apr 2025
Verified booking
5/5
Filippini Sébastien

Filippini

Apr 2025
Verified booking
1/5
Impossible to find the guide I asked all the guides of the other platforms on site
Antoni Aleksandrov Peshev

Antoni

Apr 2025
Verified booking
5/5
Matthias Born

Matthias

Mar 2025
Verified booking
5/5
Ana María Prat Solson

Ana

Mar 2025
Verified booking
1/5
I couldn't take the tour, we couldn't find the meeting point, and the customer service was horrible. Total scam
MARUSHCHAK KATERYNA

Marushchak

Mar 2025
Verified booking
3/5
ilona salaba

Ilona

Mar 2025
Verified booking
5/5
Marius Saayman

Marius

Mar 2025
Verified booking
5/5
EMILIANO CANCIANI

Emiliano

Mar 2025
Verified booking
5/5
Françoise Picamal

Françoise

Mar 2025
Verified booking
1/5
The guide was not at the place indicated on the ticket.
Kathleen M. Russell

Kathleen

Mar 2025
Verified booking
5/5
Gisela Elfriede Christa Kandler-Gawlik

Gisela

Mar 2025
Verified booking
4/5
Paolo Grassi

Paolo

Mar 2025
Verified booking
5/5
Papart Raphael

Papart

Mar 2025
Verified booking
3/5
Lauretta Alessandro

Lauretta

Mar 2025
Verified booking
5/5
Hal Quinn

Hal

Feb 2025
Verified booking
5/5
Lukas Grüner

Lukas

Feb 2025
Verified booking
4/5
Helmut Seibel

Helmut

Feb 2025
Verified booking
5/5
Pauline Browne

Pauline

Feb 2025
Verified booking
4/5
Heuer Morisseau

Heuer

Feb 2025
Verified booking
1/5
I wasn't able to do it because I didn't see your guide. M.A.Morisseau
Sherri D. Wittwer

Sherri

Feb 2025
Verified booking
5/5
Claudia Rizzotto

Claudia

Feb 2025
Verified booking
1/5
There was no one there! It's a scam!
Marius Razma

Marius

Feb 2025
Verified booking
1/5
Terrible experience. Nothing will arrive to meeting point. Paid ant nothink to get.
Jonathan madden

Jonathan

Feb 2025
Verified booking
5/5
Daniele Sacilotto

Daniele

Feb 2025
Verified booking
5/5
Damniczkine Ur Bernadett

Damniczkine

Feb 2025
Verified booking
5/5
Sławomir Woźniak

Sławomir

Jan 2025
Verified booking
5/5
Liprandi Roberto Onorato Secondo

Liprandi

Jan 2025
Verified booking
4/5
Nader A Alghanem

Nader

Jan 2025
Verified booking
5/5
Ibanez Ophélie

Ibanez

Jan 2025
Verified booking
1/5
Scam. The guide never showed up and the agency didn't inform me of her unavailability. 25 euros for nothing.
James Marcelo

James

Jan 2025
Verified booking
5/5
Laurens Cornelis van den Berg

Laurens

Jan 2025
Verified booking
1/5
Very bad, you get virtually nothing out of it. Better to go on time and walk around by yourself!
Petra Punzer

Petra

Jan 2025
Verified booking
5/5
DOUGLAS RESENDE MOREIRA

Douglas

Jan 2025
Verified booking
5/5
Pamela Ponce Atkinson

Pamela

Jan 2025
Verified booking
5/5
Kukorellyné Szénási Ágnes

Kukorellyné

Jan 2025
Verified booking
5/5
Carolina Prieto

Carolina

Jan 2025
Verified booking
1/5
It was impossible to find El Punto de encuentro.
Giuseppe Mammarella

Giuseppe

Jan 2025
Verified booking
4/5
Eva Gennari

Eva

Jan 2025
Verified booking
4/5
CHOUICHA CHAHRA ZED CHOUICHA

Chouicha

Jan 2025
Verified booking
5/5
Jaime Echavia

Jaime

Jan 2025
Verified booking
5/5
Denojean Christian

Denojean

Dec 2024
Verified booking
3/5
Maria Gioureli

Maria

Dec 2024
Verified booking
5/5
Cajsa Michelle Lü

Cajsa

Dec 2024
Verified booking
5/5
Nerijus Gedminas

Nerijus

Dec 2024
Verified booking
5/5
Aparecida Maria Simoes Mimura

Aparecida

Dec 2024
Verified booking
5/5
Carl M Lewis

Carl

Dec 2024
Verified booking
5/5
Karan Ramani

Karan

Dec 2024
Verified booking
5/5
Alvaro Pascual Santamaria

Alvaro

Dec 2024
Verified booking
5/5
Ariel Alejandro Zaniratto

Ariel

Dec 2024
Verified booking
5/5
Sergio Iranzo Centelles

Sergio

Dec 2024
Verified booking
5/5
Ursula Fliegner-Sollondz

Ursula

Dec 2024
Verified booking
5/5
Karmel Theta Perran

Karmel

Dec 2024
Verified booking
3/5
Justin Kwak

Justin

Dec 2024
Verified booking
3/5
Gabrielle iskhakov

Gabrielle

Dec 2024
Verified booking
5/5
Christian Mussnig

Christian

Dec 2024
Verified booking
5/5
Peter Vitruk

Peter

Dec 2024
Verified booking
5/5
Idoya Munárriz Azcárate

Idoya

Dec 2024
Verified booking
5/5
Ewa Świdzińśka

Ewa

Dec 2024
Verified booking
5/5
Alberto Saporito

Alberto

Dec 2024
Verified booking
5/5
Ia Gigolashvili

Ia

Nov 2024
Verified booking
5/5
GEORGIOS STYLIARAS

Georgios

Nov 2024
Verified booking
4/5
Oleksandra Babich

Oleksandra

Nov 2024
Verified booking
5/5
Venera Sagitova

Venera

Nov 2024
Verified booking
5/5
Cristina Pineda

Cristina

Nov 2024
Verified booking
5/5
Caroline Ridard

Caroline

Nov 2024
Verified booking
5/5
Bruce Baker

Bruce

Nov 2024
Verified booking
5/5
Sébastien Le Martelot

Sébastien

Nov 2024
Verified booking
5/5
Eduarda Antónia Sousa Silva

Eduarda

Nov 2024
Verified booking
5/5
Steeve Royden Martinz

Steeve

Nov 2024
Verified booking
5/5
Ivonne Tapia

Ivonne

Nov 2024
Verified booking
4/5
Gemma Betorz Périz

Gemma

Nov 2024
Verified booking
4/5
Piotr ustupski

Piotr

Nov 2024
Verified booking
5/5
Ileana M Cabrera

Ileana

Nov 2024
Verified booking
3/5
Christian Peltenburg Brechneff

Christian

Nov 2024
Verified booking
4/5
JEGOUSSE ARNAUD

Jegousse

Nov 2024
Verified booking
5/5
Nicolaj Paaske Holm Hansen

Nicolaj

Nov 2024
Verified booking
4/5
Abigail White

Abigail

Nov 2024
Verified booking
5/5
Peter Löfman

Peter

Nov 2024
Verified booking
4/5
Letizia Sabatini

Letizia

Nov 2024
Verified booking
5/5
Julia  DiCambio

Julia

Nov 2025
Verified booking
1/5
These tickets were a scam unfortunately. There is no such thing as a skip the line tour, everyone has to go through the same 1 hour+ line. The tickets also did not include a papal tombs tour as advertised. In addition to all that, my guide did not recieve my tickets and so I was denied entry. Headout has done nothing to correct this issue and have ghosted me. Terrible service. Do not purchase from this scam!!
Graeme Stewart

Graeme

Nov 2025
Verified booking
1/5
Tour time changed the day before from 1130 to 1700. Cancelled because we were already booked elsewhere at 4pm. 2 of our 3 bookings with Headout were changed on arrival to Rome after booking early. Not impressed at all. Ended booking with local Italy Museum service to see what we wanted.
Terri Madey

Terri

Oct 2025
Verified booking
1/5
Italy Pass guide contacted us on WhatsApp and cancelled the tour. We expect you shall reimburse $42.32, We'll dispute.
Suzanne Marie Dennis

Suzanne

Oct 2025
Verified booking
1/5
First of all, we arrived at the meeting spot 30 minutes ahead of time but no guide showed up. Luckily, one of your employees, Monika, saw us waiting by ourselves and walked us to another point to get our tickets. That tour started 30 minutes late which meant we were going to miss our next excursion. When I told this to Monika, she was able to get us in to a later, self-guided tour. Monika was the ONLY person who was kind and helpful. She was a gem. However, I will not recommend your tour company to my friends and family.
Martin Grewenig

Martin

Oct 2025
Verified booking
1/5
Unfortunately, I didn't like it at all, as the tour was postponed twice. The tour was supposed to take place at 12:00... 1st call postponed to 14:00, then shortly before 14:00 2nd call tour postponed to 15:00... then we could no longer and had to cancel. But since we had already paid and were now without service, we demanded our money back by phone, which was rejected! Never again ! very very very bad !
DURON Stéphanie

Duron

Oct 2025
Verified booking
2/5
Beyond the undeniable beauty of St. Peter's Basilica, so rich in architecture and history, the guide's added value didn't live up to our expectations. Indeed, our guide was not at all attentive to the group, got us lost several times in the middle of the huge crowd, and failed to provide the expected explanations. So there's no point in paying a guide who doesn't even give you priority, you might as well take the free tour on your own and find the information you need on the web.
Deborah petterson

Deborah

Oct 2025
Verified booking
1/5
I didn't. The WhatsApp with all the information seemed super-helpful, but didn't state you have to be there 15min early. We were 4min late. The point person refused to call the guide and allow us to catch up. Then gave the wrong information.
María Victoria Flores Lacoste

María

Oct 2025
Verified booking
1/5
The police blocked the streets because of the pope's departure and we could not get to the meeting point. We lost all our money, I sent them e-mails but they did not solve the problem, which I understand is beyond us not being able to get there because it was blocked by the police.
Petrus Damen

Petrus

Oct 2025
Verified booking
1/5
Skip the line was misleading. The story was not really consistent and very drawn out. After 2 hours I returned the headset and continued on my own. Very disappointing!
Kaisa Kauhanen

Kaisa

Oct 2025
Verified booking
1/5
We did not get in to the St Peters because too many people. Don't buy tickets because you never know if you get in or not. Thousands of people waiting to get in.
Marcella Costa Avelino

Marcella

Oct 2025
Verified booking
1/5
You scheduled the visit for 1:30 p.m. and asked me to arrive 15 minutes before. I arrived 1 hour and 30 minutes before and the place you listed as the meeting point was inaccessible. The gates to St. Peter's Square were closed, they didn't open until 1:50 p.m., and you had scheduled the tour to start at 1:30 p.m. - impossible. The guide simply stopped answering me, didn't help me at all and when the gates opened and I managed to get in, there was no more tour. I didn't take the tour because you booked it at an inaccessible time and place and didn't give me my money back. I was robbed by you
Marta Campo Varela

Marta

Oct 2025
Verified booking
1/5
We could not visit the crypt of the popes because access was not allowed, it was closed. In addition, the queues to enter the enclosure were disproportionate, with numerous blocked accesses. As for the guide, although she bothered to try to facilitate the accesses, she did not seem to have them under control and made us take several detours that in the end caused us to miss the part of the visit that we had paid for.
BLAISE Elisabeth

Blaise

Oct 2025
Verified booking
1/5
I paid 54€ for 2 tickets (cut file+audio guide). But I was turned away at the meeting point indicated by message. So I couldn't access the site. Very bad experience! I definitely don't recommend it!
Dr Anja Anders

Dr

Oct 2025
Verified booking
1/5
Although we arrived on time, we were unable to reach the meeting point as the area was cordoned off by security. There was no information about this and our call was turned away. We were unable to take the tour. A refund of the costs would be appropriate.
Maryna Shugalei

Maryna

Oct 2025
Verified booking
2/5
There were crazy many people at the location and first I was just going around in circles trying to find the group. Then I tried to call the number provided in WhatsApp but it didn't go further than the first question from a Robot when it said "If you have a reservation, Press 1". After I did it, it just went silent... When calling didn't work I went to the website and tried to get help there. But chatting is also with a Robot so I didn't get any help in the end. Very disappointing.
RIVER HART

River

Oct 2025
Verified booking
2/5
I had high hopes for the tour - it was my first time in Rome and experiencing the Vatican. We had been warned in advance about the long queue to get into St. Peters, and while waiting for an hour in direct sunlight in a tightly packed queue of people wasn't fun, it was to be expected. I was more disappointed with our guide. She didn't stay with the group and often raced ahead of us - during the queue portion and during the actual tour inside the venue. I spent most of my time looking for her, trying to push through the crowds inside to catch up, and didn't get to appreciate the vast majority of the opulence and art inside the Vatican. I appreciate that it was a busy day, but I ended up having a stressful experience that I wouldn't recommend. Next time, I'd visit without a tour group/guide.
DONNA LATTERI

Donna

Oct 2025
Verified booking
1/5
Did to the jubilee year, and the time of the tour, the lines were excessive to enter the Basilica of St Peter. A technical glitch prevented tickets from printing so our tour t is me was changed to 3:30 on Wednesday. The lines to enter were excessively long, it was impossible to skip. Also the papal grottos were closed. Instead, we suggested to ditch the lines and just sit down with our guide Andrea. She made the best of the situation. It didn't work out, we were not willing to wait over 2 hrs in line.
Pooja Prasad

Pooja

Oct 2025
Verified booking
1/5
We had booked the tour from 1 pm to 2 pm because we had another tour at 3:30 pm. The tour started after 2:30 pm and we couldn't hear the guide through speaker. I paid 108 for 4 people for that price it wasn't a nice experience at all. We had to end the tour at 2:40 pm to join the other tour, so it was a waste of money for us.
Sandra Schwabe

Sandra

Oct 2025
Verified booking
1/5
We had to queue for an hour, although we were told beforehand that we didn't have to queue. The tour guide's information was rather boring and overall she didn't seem particularly motivated!
Silvia Dörle

Silvia

Oct 2025
Verified booking
1/5
The entrance to St. Peter's Cathedral was not open at this time and we were unable to take the tour during this period. All contacts by phone and SMS and guide did not lead to a solution to the problem. Please refund the amount. Thank you very much!
Thijs Daniël Hofman

Thijs

Sep 2025
Verified booking
1/5
We've made a reservation for the St Peter's basilica, when we got there everything was overcrowded, because it's the pope's year (wasn't mentioned on the site, but fine you know) we get there, we're waiting in the heat. Is there a music concert that night which means the venue is closing early. Which wasn't mentioned anywhere, we had no idea that was happening. So our guide told us that we were too far back in line to make it. So we left. We called to get our money back, since the promised service wasn't delivered and we left under recommendation of our guide because of circumstances that were never mentioned. We never saw a cent of our money back. Absolutely horrible service. Zero mention of the concert, zero tolerance. Absolute shame, please do yourself a favour and buy the tickets te locally.
Luisa Fernanda Valbuena Arrechea

Luisa

Sep 2025
Verified booking
1/5
I was left without entrance, because they cancelled the event and gave me no room to move to get another ticket.
Jesep Catherine

Jesep

Sep 2025
Verified booking
1/5
We were not able to do the tour we never found the guide we had problems to contact the team and get the info to get to the meeting point in short 100$ spent for nothing we will never do business with your site no solution was proposed
Jeanne Vogt

Jeanne

Sep 2025
Verified booking
1/5
The Vatican and San Pietro Square were locked down, we could not get to meeting point, I contacted customer service via chat and was told they would let me know what to do, they NEVER responded. I WANT MY MONEY BACK!!!
Norbert Lechner

Norbert

Sep 2025
Verified booking
1/5
The tour was canceled by the organizer! As an alternative date I was offered 3 dates for today. I have reported the date of 13:45 to the organizer, but have not yet received confirmation!!!! Please clarify this with your organizer and let me know by 10:00.
Chevillard Laurine

Chevillard

Sep 2025
Verified booking
1/5
the time of the tour was changed and the meeting place is for groups of all languages, and we couldn't find our own, too bad...
Katie Wright

Katie

Aug 2025
Verified booking
1/5
Nothing. Asked to arrive 15 mins before out time but no guide turned up. Got a call stating we should have arrived 15 mins after our time slot. Would not recommend. Ended up paying again for a fast track with another company. Do not use these from our experience
DA CUNHA FERREIRA Andreia

Da

Aug 2025
Verified booking
1/5
We had booked a tour in French and on the day of the tour, we discovered that the tour would be in English. We weren't warned, but as the French group wasn't large enough, we were switched to the English group. The problem was that we didn't speak English, so we only spent 10 minutes of the two-hour tour we'd originally planned. So we paid for nothing, as we did the tour ourselves.
Barbara werner mainhardt

Barbara

Aug 2025
Verified booking
1/5
We didn't find the guide, there was no working contact to talk directly with the guide and the woman on the emergency callcenter was very rude and said there was nothing she could do and that she couldn't talk to the guide to tell them we were lost. So we basically lost all the money.
Killian McKenna

Killian

Aug 2025
Verified booking
1/5
Awful, time was changed on the day off the tour by the guide and we could not attend and did not receive a refund. SCAM.
James Parrott

James

Aug 2025
Verified booking
1/5
We were told to arrive 15mins beforehand, we did exactly that. Our guide decided to meet 45mins beforehand. My phone does not work outside of wifi, so I could not be contacted. When I eventually found the guide, she was rude, dismissive and treated me very poorly. She blamed me for being late when we arrived on time as instructed. She then refused to allow us to go on the next tour. I have never been treated so poorly before. This was a special trip and to see the business ethics on display in such a holy place was disgusting. You did not give us our tour because you changed the time at the last minute. That is not fair and as far as I am concerned, you stole our money based on your behaviour.
Gurpreet Dhillon

Gurpreet

Aug 2025
Verified booking
1/5
Please stop misleading people. There was no 'skip the lines' even though that's how you advertised it. The tour was supposed to start at 8:20am and was supposed to last an hour yet we spent nearly all of that lining up just to get inside through security. I had limited time as I needed to catch a flight home and in the end didn't even do the tour because I wanted to go through the holy door. I thought I would be skipping the line but that wasn't the case and we were lied to. It's misleading and completely nisold. If I wanted to line up I would not have even paid for a tour.
Jayanth Srinivas Nagaraja Rao

Jayanth

Aug 2025
Verified booking
1/5
The crowd was too much and there was no separate queue for visitors with tickets. The guide was helpless and suggested that we would not be able to make it inside. Very disappointed and returned back to our hotel without visiting the place. Travelling from far away country India, it wasn't a memorable one
Hayk Karamyan

Hayk

Aug 2025
Verified booking
1/5
Despite we arrived earlier then it was mentioned. The staff arrived after 20 minutes of the meeting time and started the event 10 minutes later. We were expecting to have skip the line entrance but No one informed us that it will take not less than 1,5 hours at least to get the entrance. So, considering our time limitations after 1 hour of waiting in the queue without even approaching to the entrance we left the place without attending Basilica. The worst experience with paying for nothing. Very disappointed. Will never use your services again.
Joseph Morrone

Joseph

Jul 2025
Verified booking
1/5
Horrible, horrible experience no details. Nobody knows where to go. Nobody knows the lines staff very uneducated I was told to go to four different spots took me over one hour to get in and it was the wrong way.
Annemarie Glebe

Annemarie

Jun 2025
Verified booking
1/5
We ran into unexpected traffic delays and even when giving adequate time to reach the meeting place the guide was unable to wait more than 3 minutes longer. The crowds were heavy on this day because the Basilica was closed the day before when we went. We then booked a skip the line ticket on site for 25€ each (another 75€) and after a couple hours going through this process we were almost into the Basilica and the Pope called mass. We had no chance to get in before our travel home early today.
Michael Thomas Mallon

Michael

Jun 2025
Verified booking
1/5
We were given an address for a meeting point, but that was a restaurant. The meeting place ended up a staircase betwteen 99 & 100. Sadly, nobody was there to inform or guide us. Luckily, someone from another tour group told us where to go and when to get in line. You totally let us down.
Lorena Mussner

Lorena

Jun 2025
Verified booking
1/5
Our schedule was moved at the last minute and we were unable to attend the tour. I request a refund for the tickets.
Guillermo Rodríguez

Guillermo

Jun 2025
Verified booking
1/5
We queued normally and not with a reservation The guide was not good, he did not explain with encouragement and energy. Very few explanations Very bad experience
Jocelyn  Skousen

Jocelyn

Jun 2025
Verified booking
1/5
The guide didn't show up to the tour at all. I tried calling the support number but couldn't reach anyone since the number on my booking was to a disconnected number. Another tour guide from another group called a number they had and spoke with the company who didn't have a tour guide assigned for my tour. The tour guide from the other company who was helping me make calls just let me join their tour, so I wasn't completely out. I did book relatively late- only the morning of the tour, but it shouldn't have been available if they weren't going to have someone there and the company (onceuponatour) should have had a correct phone number for me to contact.
Christopher Elufioye

Christopher

Jun 2025
Verified booking
1/5
Tour time was changed a day before the scheduled day. They said that if it didn't fit with my schedule I would be offered a refund. I responded straight away that I would like a refund and heard nothing back. As I'd heard nothing back I tried my best to make it on time for the tour but did not meet them. I've since emailed multiple times to reschedule so I can still see the basilica but have had no response.
Martina Opie

Martina

Jun 2025
Verified booking
1/5
The area of the church we were supposed to access was closed, so the money we paid was a waste. Yes it was busy as expected but after spending 3.5 hrs and only to have just entered the church we had to turn around and leave as my mums sugar levels were low and she needed to eat. A wasted day unfortunately
Helga Roessner

Helga

Jun 2025
Verified booking
1/5
Lousy experience, First, they changed my schedule at the last minute, from 8 am to 2.30 pm, which implied losing another activity already scheduled. They gave me the wrong starting point, without signage. I bought a tour in Spanish and it was not. The tour was not guided and left the whole group alone.
Antonius Kanters

Antonius

Jun 2025
Verified booking
2/5
The guide only focussed on the dry material and was very opinionated about jewry and islam. Statements about the other religions should be avoided. I felt insulted as a jew by some of them and when she pressed me we allmost got into an arguement.
Olivia Lugo

Olivia

Jun 2025
Verified booking
1/5
Even though are tickets said the dome climb was included, our guide said she couldn't do anything about it since we booked it under a "third party". She suggested I reach out to you guys for some sort of refund because we had to buy €45 worth of dome climb tickets. The tour lasted way longer than the estimated time and we were late for our next door even though it started at 4:30pm and the Basilica tour was supposed to start at 1pm. Very disappointed.
Peter Welling

Peter

May 2025
Verified booking
1/5
There were issues, as we could not find the meeting point. He said he would come to us...So we waited but nothing...Then i called him again , after send a picture of where we were... He said the tour had already started. It was only an hour tour...! Disappointed, it cost us 70Euros.... So we went to the Basilica by ourselves which was probably better and no cost... The Vatican and Basilica are FREE ...and you can download info.....
Nedra Schneider

Nedra

May 2025
Verified booking
1/5
Drop off in area by taxi, found stand shown in picture but did not find guide. Did it on our own. Would like reimburse for both tours. Won't do this again when we return!
Ivan Reid

Ivan

May 2025
Verified booking
1/5
Didn't start on time. Said was 1 hour but guide was going so slow said would take 3hours and took the people up the dome before taking us to the basilica meaning we had to leave early due to other time commitments
Edgar Chacon

Edgar

May 2025
Verified booking
1/5
There's always going to be uncertainty circumstances and there should be a reschedule or a full refund. It's bad business and word of mouth goes along ways.
Kate Impey

Kate

May 2025
Verified booking
1/5
Was unable to take the tour - the meeting point was closed off by police at the start time of the tour. Will not use Headout again, as I've received no response from this company.
JESUS ANGEL ALONSO CASARES

Jesus

May 2025
Verified booking
1/5
The flight schedule is delayed that same day. I call to say that I can not make the visit for reasons beyond our control and they tell me that they can not do anything. We have not made the visit and they have charged us 98 euros. Tomorrow we will go to the consumer to file a complaint.
Rosalyn Ignacio

Rosalyn

May 2025
Verified booking
1/5
no tour guide showed up on the tour that we bought, and I tried calling the number provided but it wasnt a complete number so the call didnt went through. I feel like I'ver been scammed.
Martinus Hendrik Johannus Delevaque

Martinus

May 2025
Verified booking
2/5
St. Peter's is beautiful and overwhelming. Unfortunately, the guide talked so fast and with such a heavy accent that it was impossible to follow.
PILLOUX DOMINIQUE

Pilloux

May 2025
Verified booking
1/5
Force majeure. Our visit was scheduled for the day of Päpe's funeral, and it was impossible to reschedule.
de La Tullaye Loïc

De

Apr 2025
Verified booking
2/5
Disappointing experience: the official appointment was at 7.50 a.m. for an 8.20 a.m. visit to the basilica... in reality, groups couldn't get in before 9.30 a.m., so we had to wait a long time in St. Peter's square, then visit the cellars (as groups couldn't enter through the holy door). We found ourselves in the basilica at 10.30am, in a compact crowd, whereas between 7am and 9am there's hardly anyone in the basilica. We didn't get to see the Pieta (although those who enter through the holy door can see it individually). The guide recited his text at breakneck speed, using Italian, English and French words... it was difficult to understand and he didn't try to captivate his audience. We returned the next day to visit the basilica individually at 8am... and it was a thousand times better!
Leyla Tapan

Leyla

Apr 2025
Verified booking
2/5
İn the email it was written that we should be there 30 minutes beforehand. However, the local partner only opened the doors at the booked time so we had to wait 40 minutes. With the many bookings there was also just confusion and no structure in the processing of the guests. The guys were poorly prepared and slow. 2 doors, 2 queues to then queue up again for the other queue, because one takes care of the participants with one language and the other takes care of the other languages. Should also be better communicated The tour was ok, lengthy but we were glad that we were able to enter the cathedral at all after the Pope's death. For my part, I will no longer book anything connected with this organizer.
Lee taylor

Lee

Apr 2025
Verified booking
1/5
The guide never arrived. We and others waited 30 minutes. As it was the morning the Pops died it was understandable that the tour would be cancelled. However if that is what happened we were never notified either by phone or email. Checked both. And the two emergency contact numbers listed on the tickets did not work. Terrible customer service! Would not use this company again.
Katarina Maric

Katarina

Apr 2025
Verified booking
2/5
We were not very happy with the guide, very poor english skills, partially not understandable. Combined with the poor audio quality - overall wasn't a very enjoyable experience... Note: These are no skip the line tickets to this tour and everyone has to wait in the same queue
Rowena Limb

Rowena

Apr 2025
Verified booking
2/5
Guide (Alexandra) was excellent. Support team finally made the connection for us, but there was no one at the meeting point and it took two phone calls to make that happen. It was not a cheap option to come to you.
Malene Budde

Malene

Apr 2025
Verified booking
1/5
The booking was for a 1 hour tour. We chose this tour because we had a reservation for the museum later. We started 20 min late and the tour was now a 2.5 hour tour. We had to leave the group after 1 hour because of our reservation at the museum. At that point we had not even entered the basillica. A complete waste of money.
Dr. Elisabeth Rosemarie Kneitinger

Dr.

Apr 2025
Verified booking
1/5
The tour was canceled due to a lack of participants. The alternative in English or Spanish was out of the question for us. I had booked for 4 people and would therefore like a refund of the ticket fees.
Thomas J. LaMothe

Thomas

Apr 2025
Verified booking
1/5
We're supposed to have the tour on Sunday, we got a call on Friday and said it was changed to Saturday because of issues. We got there 20 minutes early. Everything was fine then we got into a line for about an hour and 50 minutes which I thought we paid for for not getting into a line. The guide was about 25 feet in front of us and I just handed somebody else the earplugs and left it was worthless and I'd like my money back.
Jimmy Amaya

Jimmy

Mar 2025
Verified booking
1/5
We never find our guide, the information wasn't clear we paid for a tour and we never got that! You guys asked for us to be 1h early and nobody was there and we asked everyone and nobody knew nothing
Julia Tisdall

Julia

Mar 2025
Verified booking
1/5
Would never use this company again. I demanded a refund as you advertised tickets and I paid for them And no guide turned up. Then you sent a guide and they gave a smart response. Please provide a refund asap.
Maria del Pilar Jaramillo

Maria

Mar 2025
Verified booking
1/5
They sold me something that was no good because the church was closed for a private event, I tried to communicate and the person did not know my language and made no effort to understand me, I lost my money.
Dalius Jonynas

Dalius

Mar 2025
Verified booking
1/5
Here is a strongly worded review expressing your dissatisfaction with the experience: Terrible Experience – No Guide, No Help, Want Full Refund! I had an absolutely awful experience with this tour. The instructions on where to meet the guide were completely incorrect. We arrived at the designated meeting point at the stairs, as stated in the confirmation, but there was NO guide waiting for us. We searched, waited, and even asked around, but no one from the tour was there. We tried to reach out for help, but there was no proper assistance or clear direction on what to do. We paid €96 for this, only to be left stranded and frustrated. This was a complete waste of time and money. If you can’t even provide clear meeting instructions or have someone present at the location, why are you selling these tours? I demand a FULL REFUND immediately. This was unacceptable, and I would strongly advise others to avoid this service unless they want to throw their money away for nothing. My name is Dalius Jonynas
JTGG Zijlmans

Jtgg

Mar 2025
Verified booking
1/5
WE lost our way to the meeting place. We asked several people, guides and the police to show us the meeting place, but no one could tell us the right place. (We couldn't make sense of the maps either).
benoit ribeiro

Benoit

Mar 2025
Verified booking
1/5
We turned up at the appointed time (15 minutes early even) but never found our guide. So we contacted assistance, who asked us to go to another location, but we couldn't find anyone there either. As the hour passed, we were offered either to wait until 12:00 to join a new group, or to be reimbursed. Unable to wait, we opted for a refund. We were then asked on the phone to make a complaint, which I did. Thank you for your feedback and for giving me instructions on how to proceed with the refund. Yours faithfully Benoit Ribeiro
Tobias Plessing

Tobias

Mar 2025
Verified booking
1/5
We were sent out again by the staff at the security checkpoint! The information in Google Maps is confusing or wrong, so that we were too late at the agreed location! Unfortunately we couldn't take part in the tour!
dominique becquet

Dominique

Feb 2025
Verified booking
1/5
As we couldn't find the meeting place, the small map on the app wasn't clear😡 so we took the tour on our own. So I lost 38 euros I wouldn't recommend your site
Jan Schietse

Jan

Feb 2025
Verified booking
1/5
As indicated in the reservation we were at the meeting place (desk in portico st pieterbasikiek) well in advance but no one was there. We asked a lot of local people (green vests) for help but they could not give it, we called 3 times to the local nr but the info given was not correct and we did not get the nr of the guide and nobody contacted us. I paid 96euro for this tour. Scandalous. You understand the chances are low that I will book anything through you guys again.
Timothy Nicholas Dominey

Timothy

Jan 2025
Verified booking
1/5
We loved nothing because rhre was no tour. We showed up, you didn't. I wish I had read the reviews before booking. Apparently no shows by Headout are not unusual. On arrival I hour before,the tour, as instructed, following ten minutes to get through security the tour was nowhere to.be seen. No headout banner, no one in the indicated place and none of the staff or volunteers had ever heard of Headout. Inside the Basilica, which is free to get in anyway, none of the groups were lead by someone with a readout flag. We feel we have been scammed and if you do exist you should do the decent thing an fully refund us.
Grisa GIUSEPPE

Grisa

Jan 2025
Verified booking
1/5
The guide contacted me by phone to ask where I was m as I was explaining that I had passed the checks and was on my way to the church the line went dead and she did not answer so after several attempts we gave up on the visit...very bad experience..
Michelle Andisari Rejeki Ginting

Michelle

Jan 2025
Verified booking
1/5
Tour guide was not there at the start time at the meeting point, we tried to reach out using the phone number provided but didn't receive a response. So bought tickets for a tour guide but never got a tour guide and no refund. What a waste of time and money, I do not recommend.
Dominique Berthellemy

Dominique

Jan 2025
Verified booking
1/5
We searched in vain for our guide on this seldom-visited site. Fortunately, admission to Saint Pierre is free and open to all. We were therefore able to visit the site on our own, although we paid an unnecessary €24 per person.
Margaretha van Winkel

Margaretha

Jan 2025
Verified booking
1/5
There was no experience at all, the tour was cancelled at the last minute and I still don't have my money back. Following the last minute app stating that the tour was cancelled, I have indicated that I want a refund. Not yet received.
Roberta Marisa

Roberta

Jan 2025
Verified booking
2/5
I report the difficulty in reaching the guide at the beginning of the tour. The directions provided were not correct and there was no way to mark the meeting point.
ANDRE NEBLE

Andre

Jan 2025
Verified booking
1/5
We did not meet the guide for our Vatican tour experience, the guide was not present at the meeting place! I called 2 times on the phone number but nobody answered! My experience did not take place, I ask you for a refund of this guided tour of the Vatican. André NEBLE
Luis David Moya Gutiérrez

Luis

Dec 2024
Verified booking
1/5
With these tickets we were supposed to enter the Básilica and the chapel of the dads. It would last about 45 minutes. However at no point do they tell you that you have to wait in line to go through a security check. The entrance was at 11, and we started at 11:30. We waited half an hour for another group of people and the guide to arrive at the Vatican square. Once they arrived, the guide started to explain the statues and the square. This explanation lasted about 15 minutes. In the meantime more and more people kept entering the queue.... We were already 45 minutes late.... We all thought that we were going to advance the whole queue (since it was a group entrance) that had been forming from 11 to almost 12. Once the guide finishes with the initial explanation, he tells us that we have to go through the control and that we have to wait in line... A queue that lasted 2 hours and a half... We passed the control at 14:40. Obviously this annoyed us a lot. But what annoyed us the most was when we arrived at the door of the crypt of the Popes and the guide told us, WITH HIS FUCKING BAD ASS, that he had to get the entrance tickets... It seems to me VERY UNPROFESSIONAL on the part of a company that you hire a service and then they lie to you and laugh at the client in their own face.
ANTONIO FERNANDEZ MORAN

Antonio

Dec 2024
Verified booking
2/5
Being the tickets with guide and ACCESS WITHOUT QUEUES, we accessed the enclosure through the access WITH QUEUES, TAKING 3 HOURS 5 MINUTES IN THE SAME (14:05 to the papal tombs), an inexcusably excellent lost time.
Jesus Colome Lizarraga

Jesus

Dec 2024
Verified booking
1/5
I booked a guided tour of St. Peter's Basilica for 12 AM and no one from the company showed up even though I was waiting for more than 45 minutes, nor did anyone answer the customer service phone. I see a lot of reviews similar to mine from people who had the same thing happen to them, so I deuzco that it is a scam, so I demand a refund, which I hope it will be and will not need to resort to lawyers for it.
Nadia Baccino

Nadia

Dec 2024
Verified booking
1/5
Nothing. If you want me to take down the bad reviews made on social media, since there was no guide at the appointment place and no one answered the phone then contact me and refund me
maria consuelo guerra castaño

Maria

Dec 2024
Verified booking
1/5
I arrived two hours early. I looked for the meeting point. As it was the jubilee, they had changed the meeting point. I spoke on the phone. They do not speak Spanish. Only English. The guide did not contact me to indicate the correct meeting point. I waited to enter San Pedro by myself at 15:30 q was the starting time since no one showed up. Not even at the meeting point of the groups that are assigned there. Very bad. Disappointed
Manfred Winkelmaier

Manfred

Dec 2024
Verified booking
1/5
Hello, I booked a tour on 24 december 2024 at 11am. On 21 december I received this mail: Dear Customer, We are contacting you from Italy Pass regarding your tour of St. Peter's Basilica: Date: 24th Dicembre Time: 11:00 am Language: English Unfortunately, we must cancel because the St. Peter's Basilica will close at 12:00pm. Your options are: 1) Reschedule at 8:25 am in English 2) Receive a full refund for the tour I replied immediatly that I want to choose Option 2 and to receive a full refund. Until today the Company did not reply to me. Please assist me with this. I want my Money back since my booked tour got canceled. Thank you Manfred Winkelmaier
Alessandro Carrozzo

Alessandro

Dec 2024
Verified booking
1/5
We arrived an hour early as recommended, but couldn't find either the spot (under the portico to the right of the basilica?!?, if it was there at the entrance well, no one was there) or the guide. A real disappointment, never again.
DANILA SACCONE

Danila

Dec 2024
Verified booking
1/5
Good morning , this email to inform you that yesterday 15/12/2024 I had a reservation for No. 3 people in the name of Danila Saccone set for 2:00 pm, but unfortunately, although we complied with your instructions and therefore went one hour before the visit to make the security checks, we were not able to make it in time due to the slow checks carried out by the police. Specifically, the checks took a total of an hour and a half due to a mass set for 7000 believers, not allowing us to reach the visit in time. I therefore kindly request a refund of the 3 fees being the delay due to major forces beyond our control. Thank you very much, Have a good evening Danila Saccone
Melanie Lavoie

Melanie

Dec 2024
Verified booking
1/5
The e-mail gave me the following information: Important information Please arrive at the meeting point 30 to 40 minutes before the scheduled time of your visit to avoid delays. Please bring valid photo ID for check-in. I arrived 45 min early and had to line up over 2 hours so I missed my guided tour.
Primitiva López Sánchez

Primitiva

Dec 2024
Verified booking
1/5
I was not able to meet the guide. The waiting time was excessive and I could not contact him. The information for the meeting point is insufficient.
carlos hilara alvaro

Carlos

Nov 2024
Verified booking
1/5
Happy to discuss my experience with you... As they indicated in their recommendations, we arrived an hour before at the Basilica to make the necessary queue for the security control. We passed this one hour and forty minutes after the beginning of our presence in said queue, which went around the entire premises, and apparently had several problems with the police by people who were continuously sneaking in. We tried to warn of the delay caused by the excess capacity to the telephone number they have on their website, resulting in complete success. No one answered after 3 calls made. When we arrived at our meeting point there was no one from your organization so we tried to contact you again on 5 occasions and again no one answered. Given the lack of attention on your part, I would ask for the full refund of the € 166.80 paid for the 6 users who could not access your services. I wait for your answer before making the appropriate assessments on your website, as well as on the other social networks and other websites dedicated to these services, both in this service of visiting the Basilica, as well as the Colosseum -where we could not download the requested Self-Guide: 129,60 € subscribers- and the Panthenon -where the service was adequate: €42.66 season ticket holders-. Waiting for your news, receive a cordial greeting
Vaz fonte ana

Vaz

Nov 2024
Verified booking
1/5
We couldn't find the guide and called him a dozen times with no response. We lost 48€ and the opportunity to visit the basilica with a guide. We're very unhappy and will spread the word around us and on the internet.
JUAN JORGE FARRE RUBIES

Juan

Nov 2024
Verified booking
1/5
A SHAME AND A FRAUD: in the instructions it does not say anything about entering the Basilica to contact the company. They tell you to arrive an hour before and there is almost two hours of queue, so we lost the excursion and the money. Also we could not contact the company with any phone number. NEVER AGAIN WITH THIS COMPANY NOT RECOMMENDED
Jannette Rodriguez  Santiago

Jannette

Nov 2024
Verified booking
1/5
You can't do the tour, the phone number indicated was not in service and the indications were not clear. I never managed to contact them to clarify my doubts. Even though I arrived before 9:00 am, I could not find the tour.
Lindy Denise Sascha Wanders

Lindy

Nov 2024
Verified booking
1/5
We searched tremendously for the meeting point. The information about it was not clear and unfortunately we were not able to find it in time to join the tour at all. We tried by mail and phone to contact someone from the organization, but unfortunately we didn't get an answer. Very unfortunate.
ECKERT Rémi

Eckert

Nov 2024
Verified booking
1/5
The guide didn't come. The tour without the guide was a fiasco. Thank you Headout for the non-refund. You'd rather believe a guide who wasn't there than a customer who provided photo proof that he was there. Avoid
Natalie Croft

Natalie

Nov 2024
Verified booking
2/5
It was so busy at the Vatican and trying to get to St Peters than we didnt make the tour in time even though we allowed the recommended time Headout has suggested.
María Aceña Yanes

María

Nov 2024
Verified booking
1/5
Last Thursday 7th we had a reservation for a tour in St. Peter's Basilica and it was IMPOSSIBLE to find the guide. We arrived an hour early and called many times to the phone number indicated and no one answered the phone. Finally an hour and a half later, we decided to go in on our own, without a guide. That same day we sent an email requesting the money back and attached the screenshots with all the phone calls. To this day we have not heard back from them. I understand that you do not refund the money if the customer does not show up but in our case we have gone and we have not seen you. I ask you to please refund my reservation 21574039 Thank you very much
Eleonora Belli

Eleonora

Nov 2024
Verified booking
4/5
The guide who accompanied us on the tour of St. Peter's was very knowledgeable and available for questions. The possibility of having priority access for guided tours would be nice
Claus Knudsen

Claus

Nov 2024
Verified booking
5/5
TAUPIN VERONIQUE

Taupin

Nov 2024
Verified booking
5/5
Great experience with our guide who gave us a lot of historical and artistic information. We were a small group (4 people), so we were able to see as much as possible in 1h30. The only tricky part was finding our guide at the entrance to the Basilica among all the groups present...
William Cimikoski

William

Nov 2024
Verified booking
4/5
Susanna Asatryan

Susanna

Nov 2024
Verified booking
4/5
JOSE GLAUCO ZANIN JUNIOR

Jose

Nov 2024
Verified booking
4/5
The guide was very clear in her explanations. She was very knowledgeable about the subject. And the place is incredible.
Paulina andrea vildosola contreras

Paulina

Nov 2024
Verified booking
5/5
Very entertaining. The guide spoke very good Spanish. It happened to be just me on that tour so it was almost personalized. Very satisfied.
MARGAUX JUNG

Margaux

Nov 2024
Verified booking
1/5
Paying for a service we didn't receive is never pleasant! We tried to warn the staff that we couldn't find the guide and that we were 5 minutes late, but despite several attempts (calls + SMS) there was no response. Arriving at the "meeting point": no one! So we visited the basilica on our own, without a guide, even though we'd specifically paid for it! Unfortunately, I wouldn't recommend it at all.
Carole Pereira

Carole

Nov 2024
Verified booking
1/5
We were asked to arrive an hour early to join the guide who was inside ..... but there was a 2 h 30 queue to get to the gantry. We phoned up, seeing that after 1 hour we were only halfway through. I was told that we wouldn't be expected .... so the reservation was lost and not refunded 😡
Barbara Goff

Barbara

Nov 2024
Verified booking
5/5
Simply being there! Feeling energy
Cecilia Bonechi

Cecilia

Nov 2024
Verified booking
4/5
A knowledgeable guide, he was also able to entertain the group during the long line
Sara Monte

Sara

Nov 2024
Verified booking
4/5
Our guide was very knowledgeable and very knowledgeable. Too bad about the long line to get in (it was not up to him)
María Piñero Marrufo

María

Nov 2024
Verified booking
1/5
We booked "skip the line tickets for St. Peter's Basilica" and nowhere were we told that we could not skip the line, nor that the entrance was free in all cases, nor that an hour and a quarter was not enough time to pass the access control. When we tried to contact on the phones, chats, and emails included in the app, there was no way to do it. We sent an email that they have not answered us yet. They did not tell us the Operator of the visit, and we called a phone that supposedly was the operator and although they did for changing us the visit time it was not enough to get us in. We have paid for nothing, and we have not been given a solution in any case. The information is totally null and void and does not explain what is the reality. What is the reality. The meeting place was inside the Basilica, so we could not do anything to avoid the queue. If tickets are sold without queues, it is understood WITHOUT QUEUES, and not that you have to do the same as the rest who have not paid for them, looking like a fool because there were not even tickets to pay. Anyway, I will not hire anything else with them for sure.
Mimi Milanova

Mimi

Nov 2024
Verified booking
4/5
maria andrea botero grisales

Maria

Nov 2024
Verified booking
1/5
Lousy. The entrance to the basilica is free, they should advertise it on their website. The The guide is never there and if you ask for help you get a bot that doesn't help. I lost my money. Do not buy
Edwin van Stenis

Edwin

Nov 2024
Verified booking
1/5
We were unable to enter the St Peters basilic on time because of a more than 2 hour security line outside. There is no 'skip the line' at the basilic so being ontime was not an option because we had other plans earlier that day. So we bassicaly threw our €77 down a drain.
Mary Shine Magdaraog

Mary

Nov 2024
Verified booking
5/5
Having this tour is a must if you are going to Rome. It was an unforgettable experience especially for a history geek like me. Bridgette, our guide, was incredibly knowledgeable and passionate about the history and art of the basilica. She took us through the stunning details of Michelagelo's dome, the intricarcies of Bernini's design, and the countless works of art that adorn the whole Basilica. Her storytelling is fantastic and clear that the history was brought to life.
Boicu Mariana

Boicu

Nov 2024
Verified booking
5/5
The guide was veri good! She toleranta us the important things!!
Gianluca Paniccià

Gianluca

Nov 2024
Verified booking
5/5
The punctuality, the guys courteous and professional. In addition, our guide showed competence and passion for his work.
Laurent PAVAGEAU

Laurent

Nov 2024
Verified booking
4/5
Velter Adriana Ingrid

Velter

Nov 2024
Verified booking
5/5
Camus Brigitte

Camus

Nov 2024
Verified booking
1/5
The guide cancelled without warning. We looked for him for 2 hours.
Rumyana Kirizieva

Rumyana

Nov 2024
Verified booking
5/5
Our guide demonstrate real professionalism
Alexandre Bordier

Alexandre

Nov 2024
Verified booking
5/5
Dean Garrett

Dean

Oct 2024
Verified booking
5/5
Moral Karine

Moral

Oct 2024
Verified booking
1/5
No way to reach and find the guide An hour's wait for nothing I want my money back A scandal
Ana Belén Lacruz Sanchez

Ana

Oct 2024
Verified booking
2/5
We could not find the guide we had paid for.
Deepa Jose

Deepa

Oct 2024
Verified booking
5/5
Francesca Favaro

Francesca

Oct 2024
Verified booking
5/5
Karin Stahl

Karin

Oct 2024
Verified booking
5/5
Incredible tour. I had never seen the Basilica with so many details. The guide was able to explain all the history excellently. To the point that she highlighted the importance of St. Peter's Basilica. And we were late because of the complicated entrance and they let us set a new time. Thank you. Fully recommended.
Sophie Frangin

Sophie

Oct 2024
Verified booking
5/5
Chritopher Ambrose

Chritopher

Oct 2024
Verified booking
5/5
Great tour guide with brilliant subject knowledge. It's a beautiful church. It would have been good to know the tickets don't "skip the line" as it took a 20-30 minute line up in the piazza to get through screening and to meeting place. Limited information from the desk at meeting place other than stand there and we'll call you. The good news was they did and it worked. Trustworthy tour.
Wilfing Franz

Wilfing

Oct 2024
Verified booking
5/5
Exciting, entertaining and competent guide named Anna perfectly conveyed the history from the beginnings as a cemetery through various stages to the present day, and the children also followed the explanations with great interest for no less than 3 hours.
Lynn Albright

Lynn

Oct 2024
Verified booking
5/5
We were very happy with our tour and our guide was incredibly knowledgable and personable. it was a wonderful experience.
Anna Maria Radschek

Anna

Oct 2024
Verified booking
5/5
Anna, our guide, showed us the treasures of the cathedral with incredible dedication!
Veronica A Flores

Veronica

Oct 2024
Verified booking
5/5
The guide made the long line a great experience by giving history about the Vatican. He continued giving great information while I side the Vatican. He was very knowledgeable.
TARONI ALAIN

Taroni

Oct 2024
Verified booking
3/5
Roma Mailloux

Roma

Oct 2024
Verified booking
1/5
Never got in. The security line to get in was 3 hours long, missed our tour. I've reached out to you but haven't heard back. I would like a full refund. Six of us were really looking forward to this and we missed it
Sandra Dee

Sandra

Oct 2024
Verified booking
5/5
The tour guide was knowledgable, detailed and willing to answer all questions. We had a long wait to get into the Basilica but the tour guide joined us early and gave us interesting facts while we waited which greatly improved the experience.
Lakatos Gyula

Lakatos

Oct 2024
Verified booking
4/5
Rowena Ramirez Frawley

Rowena

Oct 2024
Verified booking
5/5
Alexandre Thomas

Alexandre

Oct 2024
Verified booking
5/5
THe guide was very kind, and told us lot of great info during 1.5 hours.
Ann Maria O' Brien

Ann

Oct 2024
Verified booking
5/5
Brigid our guide was fantastic. She kept us informed and entertained throughout the long wait in the queue. She was a mine of interesting facts and information and really interacted so well with the group. It's not an easy thing to be able to do so I really commend for doing such a great job and looking after us so well, thank you.
Rosemary Cooney

Rosemary

Oct 2024
Verified booking
5/5
Experience with Headout was very good and efficient. Our Guide Brigette was a very competent guide, extremely Knowledgeable and entertaining. She was very interactive with the group and kept the group motivated and interested for almost 2 hours while queuing. She shared lots of interesting facts about Rome, The Vatican City, Italian Culture, ltalian Language and Italian people. It was a Wonderful experience. I would recommend Brigette to others.
Valerio Fernandez Quero

Valerio

Oct 2024
Verified booking
5/5
Maassen Fabrice

Maassen

Oct 2024
Verified booking
5/5
For the visit to St. Peter's Basilica, our French-speaking guide Barbara was fantastic. She knows her subject perfectly and shares her passion with a smile. She is very attentive and caring towards her "tourists". She makes the visit very enjoyable. You don't notice the time passing. A big thank you to Barbara for an excellent time, rich in cultural and human resources.
Zia Rezvi

Zia

Oct 2024
Verified booking
2/5
I would say our experience was average. First of all, maybe I was i was misinformed, but we did not skip the line. Also, it is pathetic to find out that ticket price was for guided tour only not for venue entrance or anything else. At some time, we felt the guide was rushing us.
Katalin Járosi-Müller

Katalin

Oct 2024
Verified booking
3/5
Carole Woille

Carole

Oct 2024
Verified booking
3/5
Ann Weeks

Ann

Oct 2024
Verified booking
5/5
It was very well organized and Bridget was a wonderful guide!
Marinescu Gabriela

Marinescu

Oct 2024
Verified booking
4/5
John Antony Trevena

John

Oct 2024
Verified booking
5/5
Everything I could have expected from a guided tour. Well informed, helpful and experienced.
Nenita Kempis

Nenita

Oct 2024
Verified booking
1/5
Ana was great. She knows her job and the guy in the help desk is very helpful.
Adil Farouk

Adil

Oct 2024
Verified booking
5/5
Mrs Paula Alexander

Mrs

Oct 2024
Verified booking
1/5
We didn't receive a tour at all! Had a ticket for guided tour of St Peter's Basilica. Requirement was to meet the guide in the portico of St Peter's. Arrived 1 hour before the experience as instructed. The line to enter St Peter's was 1.5 hours (timing of the queue is beyond our control). Result was no guide when we arrived. Paid £34 for no service. Pointless. Instructions are poor and not crystal clear in the info available before booking that joining the queue is necessary and then to meet the guide AFTER queuing. . Comments of previous guests are misleading as some of them indicate that the guide is with you whilst in the queue. Really disappointing to receive no service at all. Wasted my money. Of course no refunds. All seems stacked in the favour if Headout. I won't be using again.
Camila Mantovan

Camila

Oct 2024
Verified booking
5/5
It was easy to find the guide, who was very friendly and explained everything very well.
Lucie Martineau

Lucie

Oct 2024
Verified booking
4/5
The Basilica is superb, even if part of it is being restored. A guided tour is a plus. However, you should be aware that there is a standing line that runs slowly around St. Peter's Square (duration 1h30). With or without guide. No ticket-cutting possible.
bjorn svedin

Bjorn

Oct 2024
Verified booking
5/5
Alexandra was the best tour guide we ever had. Very knowledgeable and a great personality.
Faye Robertson

Faye

Oct 2024
Verified booking
1/5
Avoid this and Headout. Firstly, the tour started late. Then, we reached the venue and were told to get comfortable in the queue. I bought the tickets on a link from the Headout website on how to avoid queues. The experience was said to last 1 hour. The guide laughed and said "After 1 hour we'll still be in the queue. The queue could last 2 hours". He offered a refund. I went to the office and was told that the refund would be provided by Headout. They initially said a refund would be given on their live chat but subsequently refused to give a refund, claiming that there are warnings in the small print that the queue can take an hour (notably, not 2 hours). The website offering this tour as a way to "beat the queues" is misleading - do not fall for it.
Adam Wróblewski

Adam

Oct 2024
Verified booking
1/5
Security que was longer than 60 mins I tried to call to the guide three times and he didnt answer the phone. I had to skip the tour and lost my money.
Andrei Leonov

Andrei

Oct 2024
Verified booking
1/5
Awful experience. The support ignores the requests. Never ever again
Mareike von Fürstenberg

Mareike

Oct 2024
Verified booking
4/5
Simon Davies

Simon

Oct 2024
Verified booking
5/5
Ramūnas Tūtoraitis

Ramūnas

Oct 2024
Verified booking
5/5
Guide Laura was awesome, many good information, calm and interesting. Good time spent!
Rocio Mayor Vazquez

Rocio

Oct 2024
Verified booking
1/5
No me ha gustado nada la experiencia puesto que no he podido asistir Había una cola de más de una hora cuando vosotros nos dijisteis que estuviéramos 30 minutos antes Intentamos llamar al teléfono de contacto y no contestaron Así que nos gustaria que nos reembolsarais el dinero
BRUCE STEPHENS

Bruce

Oct 2024
Verified booking
2/5
The ridiculously over-optimistic queue times given by guide during tour were not helpful. Just be honest .
Farzin  Kazemi

Farzin

Oct 2024
Verified booking
5/5
Samuel Velazquez Alvarez

Samuel

Oct 2024
Verified booking
1/5
N/a
Johanna Liukkonen

Johanna

Oct 2024
Verified booking
4/5
Stephen Clements

Stephen

Oct 2024
Verified booking
5/5
Great tour leader who told the history and story well and showed all the wonderful art works
Maria, Wilhelmina, Anastasia van Zandbeek

Maria,

Oct 2024
Verified booking
5/5
We had been able to book tickets for St. Peter's online that very day! We were met by a Dutch guy who told us that Stefano would be our guide in English. Everything was well arranged! We had to wait in line for about 45 minutes before we were inside but Stefano filled that up completely with history of the Basilica. The time passed in no time. Furthermore, he showed us around and told us all at once, he knows a lot about it! A whole lot wiser we walked out again. A great experience for us!
isabel pozo cerro

Isabel

Oct 2024
Verified booking
1/5
You can not make the visit, because the meeting point is the entrance to the basilica. You can not access the meeting point without doing the normal queue of people who do not have entrda. I was 1 hour and something to make the queue, it says that you are before 40 minutes, as I was late, because it is impossible to enter before, they left without me. I tried to call to communicate my problem when there was still 30 minutes left to enter, to someone from the same queue, but no one picked up the phone, neither in Spain nor in Italy.
Karen Harman

Karen

Oct 2024
Verified booking
3/5
Good guide but very long wait to enter Basilica so didn't get a guided tour inside as guide had to leave for his next tour
Carolina Noa

Carolina

Oct 2024
Verified booking
5/5
The experience was better than we expected thanks to our guide. A person who obviously enjoys what he does very much and not only told us about the basilica but also about Rome. It was a magical morning.
Eric Alfred Plimmer

Eric

Oct 2024
Verified booking
2/5
We queued with our guide for nearly 2 hrs to get through security and to be fair he did his best to give us information. However once inside the basilica he gave us a very short overview of what to see and left as he had another tour to do. We paid to have guided tour of the basilica which we didn’t get, our guide should have called the office to let you know the situation and stayed with us. We know ‘skip the line’ tickets do not exist at this venue and you could have made this a lot clearer on your website. Overall very disappointing.
Juan David Ospina Quintero

Juan

Oct 2024
Verified booking
4/5
Very good explanation and accompaniment on the tour, although they do not comply with the starting times.
Sachin Shetty

Sachin

Oct 2024
Verified booking
1/5
The tour was not on time. Started 15 min late and we were still waiting in line after the end time mentioned by the company. We had purchased other experiences from them. We had an hour between experiences to give us ample time to travel to our next tour but the lack of punctuality ruins everyone's plans. Please mention in your description to allow more than an hour for your lack of coordination and punctuality.
Francisco Javier Marín Brescia

Francisco

Oct 2024
Verified booking
5/5
Caitlin O’Sullivan

Caitlin

Oct 2024
Verified booking
4/5
Kristen Kelly

Kristen

Oct 2024
Verified booking
1/5
We had 8:20am tickets for St Peter's Basilica tour. We were told to arrive 15 minutes early. In arrival the meeting place was closed and we were told they don't open until 8:30, after our tour was scheduled to start. Then our tour guide was late. So we didn't get to the basilica until after 9. So much wasted time as the security line was even longer by then. Why would the tour company open AFTER the tour is supposed to begin
Petr Dolejš

Petr

Oct 2024
Verified booking
5/5
Galina Evgenieva Drumeva

Galina

Oct 2024
Verified booking
4/5
The guide was very friendly and knowleadgeable. He managed to keep us entertained during the 1 hour wait in front of the Basilica. Downside of the experience was that it has not been explained that there is no skip the line possibility for the Basilica and that there is no dome climb included.
Fiona Sturrock

Fiona

Oct 2024
Verified booking
5/5
Edwardo was an excellent guide & extremely knowledgeable !
mallard sebastien

Mallard

Oct 2024
Verified booking
5/5
Our guide was passionate and fascinating. An unforgettable visit to the cathedral! Thank you
Pedro Salinas Moreno

Pedro

Oct 2024
Verified booking
1/5
The guide did not show up, we spoke to them and they said they were there and they were not. This tour is a scam. I would like to file a complaint and request a refund.
Peter Stawarz

Peter

Oct 2024
Verified booking
5/5
The guided tour in German far exceeded our expectations. Anna, our very young tour guide, had an enormous amount of knowledge and shared it with us in a very understandable and detailed way. You could literally feel with every lecture and sentence that she is passionate about all topics related to the Vatican and St. Peter's Basilica and I think that the entire group was thrilled by her friendly and open manner. With Anna, every tour is 100% more than successful and very entertaining!
Stephane Moussin

Stephane

Oct 2024
Verified booking
5/5
The guide was great. The tour was lively and clear. Not easy with all the people. Well done.
Luis Puebla Matges

Luis

Oct 2024
Verified booking
5/5
Eduardo, our assigned guide, was super attentive and made the unavoidable queue waiting very entertaining. He also provided lots of details and data, and was open to questions and comments all the time.
sandra joyce

Sandra

Oct 2024
Verified booking
5/5
The tour guide was excellent and provided information even as we queued to get into the basilica
Olga Cecilia Gonzalez Uribe

Olga

Oct 2024
Verified booking
1/5
We could not find the place described. There was no flag or identification. We wasted more than 3 hours looking for the place. I feel that they stole my money. Impossible in that crowd not to have a good IDENTIFICATION.
Rachel Dimech

Rachel

Oct 2024
Verified booking
1/5
Unfortunately there was something happening in this location on the day of our tour, where many roads were closed and pathways were blocked off. Unfortunately our Uber driver dropped us at the other side of the venue because of these closers and by the time we were able to navigate and get around the blocks we missed our tour window so we were not able to participate.
Judit molinero lucas

Judit

Oct 2024
Verified booking
5/5
The Guide was very nice and friendly and gave us all the important information we needed.
Isabella Bordin

Isabella

Oct 2024
Verified booking
5/5
I loved the tour! Edoardo our tour guide was fantastic! he knew so much of the history, and he also gave us great dining recommendations. 10/10 experience overall!
Willem Nicolaas Timmers

Willem

Oct 2024
Verified booking
4/5
stefania meneghinello

Stefania

Oct 2024
Verified booking
5/5
Michael Ullrich

Michael

Oct 2024
Verified booking
1/5
The guided tour was limited to the stay in the line for the security control (duration 90min.), when we entered the Peters Cathedral our guide said good bye and walked away. First the group thought, that he is joking, but he was not!!! So do nor book a tour at this provider!!!
Vincent van Dyk

Vincent

Oct 2024
Verified booking
5/5
Michel FRAISEAU

Michel

Oct 2024
Verified booking
1/5
There was no guide available to take us on a tour of Saint Peter's Basilica in French. We asked the service provider for a refund, but to no avail.
Elena Gonçalves Fagundez

Elena

Oct 2024
Verified booking
4/5
Have a very personal guide that is not for a large group.
Vasile Lupasc

Vasile

Oct 2024
Verified booking
3/5
Of course, all together it is always enchanting to visit Rome and the Vatican. Its a bliss! BUT! First of all, it was crazy overcrowded. You cannot imagine how overcrowded if you were not there. And then some gentlemen working inside to keep the crowd in the right direction were so rude! I mean if they talk to you on the street like this you call the police or you put them in their places yourself. I guess some training with them it would help.
Luca Pizzini

Luca

Oct 2024
Verified booking
4/5
Falk Lindner

Falk

Oct 2024
Verified booking
5/5
The tour started in front of a large souvenir store in front of St. Peter's Square. The young guide was very friendly and easy to understand and told us lots of interesting facts about the square, the grotto and the cathedral. This made the waiting time in the queue very entertaining. This is not a skip-the-line offer!
Guesdon épouse Toxé Lucie

Guesdon

Oct 2024
Verified booking
1/5
The guide didn't show up for the tour.
Alejandra Alvira Olivera

Alejandra

Oct 2024
Verified booking
5/5
Todoooo !!! But especially to see Pope Francis 😍
Petra Juna Jennings

Petra

Oct 2024
Verified booking
5/5
Eduardo is the best :-).........
MINGYANG KAO

Mingyang

Oct 2024
Verified booking
4/5
Jozef Kucharczyk

Jozef

Oct 2024
Verified booking
5/5
Lovas Zsófia

Lovas

Oct 2024
Verified booking
5/5
Janine Harshagen

Janine

Oct 2024
Verified booking
4/5
Meeting point was easy to find in all the crowds. Laura, the guide, is fun to talk to and knows a lot. Compliments for that! The tour was a very nice experience.
Alexandra Vieira Aires dos Santos

Alexandra

Oct 2024
Verified booking
4/5
Almpano Vilas

Almpano

Oct 2024
Verified booking
5/5
Dustin N McDermott

Dustin

Oct 2024
Verified booking
4/5
Excellent tour guide! Informative and passionate!
Leonardo Di Noi

Leonardo

Oct 2024
Verified booking
4/5
Isabel Nora Marx Vergara

Isabel

Oct 2024
Verified booking
5/5
Tarquini celine

Tarquini

Oct 2024
Verified booking
1/5
I paid for nothing because the meeting place was not precise. We couldn't find anyone and the cell phone number wasn't accessible.
Michael Morgan

Michael

Oct 2024
Verified booking
3/5
The guide, martin, was very good and was very informative. The website does not properly explain that the tour will take an hour but you can have to wait up to 2 hours in a line to enter the st peters...
Gunnar Voigt

Gunnar

Oct 2024
Verified booking
2/5
Our tour guide Maria with the German-speaking tour was great, she did a wonderful job and shortened the queue (75 min!). The intercom worked great and we were expected in the office, all good. Everything was flawless except that we had to queue for so long in front of the cathedral. You don't expect it and therefore can't plan further activities if you have such a long wait.
Thomas Feiter

Thomas

Oct 2024
Verified booking
5/5
Maxence Bourgitteau

Maxence

Oct 2024
Verified booking
5/5
Cathrin Beermann

Cathrin

Oct 2024
Verified booking
5/5
It was very nice and our guide explained everything calmly and in great detail and answered all our questions. We would love to go again.
Irmgard Winking

Irmgard

Oct 2024
Verified booking
4/5
We really enjoyed our guide. It was a very informative tour in a nice atmosphere. Unfortunately, there were some organizational problems beforehand, but they were solved to our satisfaction.
Constantinus Constantinus

Constantinus

Oct 2024
Verified booking
5/5
It was very pleasant with the tour guide Valerie who was very helpful, very professional, and very clear in explaining.
Jean-Marie Saindon

Jean-marie

Oct 2024
Verified booking
1/5
Impossible to get into the Basilica because of a huge queue. So impossible to get to the meeting point on time. No visit to the basilica. Money wasted. The meeting point should be before the queue so that we can cut the line with the guide...
Arthur Charles Scott

Arthur

Oct 2024
Verified booking
5/5
Andres Villena Cano

Andres

Oct 2024
Verified booking
5/5
Cherie Eastaugh

Cherie

Oct 2024
Verified booking
1/5
We spent 70mins waiting in the line and received a 20min tour. The waiting time was not stated to be included in the 90min tour duration in your booking information. I feel you are falsely advertising this service. I intend to share my experience online and with Google reviews so others are not taken advantage of in the same way by your company. I would never have paid so much money for a 20min tour had you been honest.
Junk, Peter

Junk,

Oct 2024
Verified booking
5/5
The tour guide made the visit an experience
Antonio Martín Colecha

Antonio

Oct 2024
Verified booking
1/5
The tour started at 10:30 and we were at St. Peter's at 9:40, but the meeting point was inside the basilica and the queue lasted 90 minutes. I contacted customer service and was told that there would be another tour at 12.00. We waited but no one came, the assistant did not give us the name or phone number of the guide either. The basilica staff took care of all of us who had this happen to us as best they could and I am grateful to them. A disaster of coordination and I will not hire anything with you again. There are many others affected. Regards.
Belkadi Atimade

Belkadi

Oct 2024
Verified booking
1/5
The instruction to arrive 40 minutes before the tour was not enough, as we actually had to queue 1.5 hours before reaching the meeting point. We were therefore unable to enjoy our guided tour, and no refund was offered.
Stephanie Jan D’Arnall

Stephanie

Oct 2024
Verified booking
5/5
Bridget was fun, knowledgeable & so very pleasant. She is very well educated and found the best way to explain it to all of us. The line to get in was long but she peppered us with info throughout so the time passed quickly. She was also attuned to her guests needs. My husband walks slowly (bad knee). She always looked out for him.
Robyn Lee Preller

Robyn

Oct 2024
Verified booking
1/5
It was not made clear on the meeting instructions that we would have to line up with the 100s of others waiting in line to enter St Peter's Basilica, we thought as we had a tour booked we could line up somewhere else, it made the experience stressful as we didn't know if we would make the tour in time. We ended up having to run to the ticket booth to retrieve our tickets . We also wasted precious time as the google map co ordinates were taking us to a secured area with no access. The tour guide was very good though .
Rui Miguel Tomé Henriques

Rui

Oct 2024
Verified booking
1/5
The visit was postponed to a time when I couldn't be there. I still haven't received a refund
Alessandra Zawadzki Pfann

Alessandra

Oct 2024
Verified booking
1/5
They could have told me to arrive THREE hours in advance, because 1.50 hours wasn't enough to do the security check and I missed my tour.
Marc Stone

Marc

Oct 2024
Verified booking
4/5
Very informative and beautiful sights and overall good experience.
Walter Nelsen

Walter

Oct 2024
Verified booking
4/5
Namrata Kafle

Namrata

Oct 2024
Verified booking
4/5
JOSE VALENTINO ROSELLI

Jose

Oct 2024
Verified booking
5/5
Alain Ishakian

Alain

Oct 2024
Verified booking
1/5
Good morning, the hop-on hop-off tickets in fact were not and the guests found a 2-hour queue to enter St. Peter's Basilica, so being two elderly people, they left and did not take advantage of the guided tour. A refund of the cost of the tour is kindly requested.
Saint Cricq, María Virginia

Saint

Oct 2024
Verified booking
1/5
Could not find the guide at the meeting point and tried to call by phone and no one answered.
marco sampognaro

Marco

Oct 2024
Verified booking
5/5
Donald Irwin

Donald

Oct 2024
Verified booking
5/5
Michelle was fantastic very informative and personal. Loved spending time with her.
Tom Hodgson

Tom

Oct 2024
Verified booking
2/5
There was confusion as to where to meet the guide. The ticket said to meet at the front of the basilica but when we approached one of the line ushers they said everyone has to get in the line and entry to the basilica was free. So it seemed pointless to pay 93 euros (for two couples) and still have to been in a long line (at least over an hour). We ended up going later in the day around 16:30
Julie Kuna

Julie

Oct 2024
Verified booking
5/5
St. Peters Basilica was amazing and beyond my expectations! It was worth the 90 minute wait in the rain to get in!!
Walter Meza Roa

Walter

Oct 2024
Verified booking
1/5
Everything to improve. The meeting place was not very clear.
Milijana Ignjatovic

Milijana

Oct 2024
Verified booking
4/5
Joseph Alexander Olivera Artola

Joseph

Sep 2024
Verified booking
1/5
Nothing because I couldn't find the support team
Maria Rosario Castaneda Sanchez

Maria

Sep 2024
Verified booking
5/5
DI PINTO PASQUA ILARIA

Di

Sep 2024
Verified booking
5/5
Prairial Hélène

Prairial

Sep 2024
Verified booking
1/5
Nous n'avons pas fait la visite ! Il est noté qu'on doit y être entre 30 et 40 minutes, il aurait fallu être là 2h avant tellement la file était longue !! Pas de file prioritaire pour ceux qui ont déjà leur billet comme au musée du Vatican. Jamais pû atteindre le point de rencontre ! Nous avons l'impression d'avoir été volé !! Pas les seuls dans le cas. On va diffuser l'information
Seymen Splinter

Seymen

Sep 2024
Verified booking
1/5
Beware of fraud! One day before the booked and already paid tour, the organizer writes to me that the tour will be brought forward 3 hours. We came by boat and therefore had to book a new tour with GetyourGide. I have been waiting for the money from Headout for over a week. So far I have not received anything....
Lucie Chenevert

Lucie

Sep 2024
Verified booking
5/5
Kelian Lopez

Kelian

Sep 2024
Verified booking
5/5
The tour was very comprehensive, and I learned a lot of things I wouldn't have learned without a guide. He was also very kind and caring. The Basilica is a real masterpiece. I recommend it 100%.
Carolyn Golonka

Carolyn

Sep 2024
Verified booking
5/5
Klaus Peter Berg

Klaus

Sep 2024
Verified booking
4/5
OSCAR MAESTRO VALLE

Oscar

Sep 2024
Verified booking
1/5
We spent more than half an hour before and after the appointment and could not locate the guide. I did not see anyone identified as Headout. I called customer service and they were not helpful. I am requesting a refund for the two tickets purchased.
Preethi Vajrala

Preethi

Sep 2024
Verified booking
5/5
Thank you... Good experience. Very patient while explaining.
Nigel May

Nigel

Sep 2024
Verified booking
4/5
Abigail Rose Connaughton

Abigail

Sep 2024
Verified booking
3/5
Luís Nuno Rebelo Fernandes de Olim

Luís

Sep 2024
Verified booking
1/5
It was a total disaster! The guide's directions were inaccurate and incorrect! They said that it would be enough to be 40/30 minutes early at the place indicated on the ticket map, which seemed to be outside the Basilica's entrance area, as would make sense, even in comparison with other companies providing the same services. To our astonishment, it turned out to be inside the Basilica and the queue was estimated to last 1.5 hours(!!?). If you didn't arrive 30/40 minutes in advance, you'd never be able to find the guide in the time scheduled...
Jessica Bell

Jessica

Sep 2024
Verified booking
1/5
Nothing. Tour guide never turned up and Headout did not issue a refund. Bunch of crooks taking money for a service that was not provided.
Erdmute Ingeborg Sigrid Koplin

Erdmute

Sep 2024
Verified booking
1/5
This visit was supposed to be the big present for my husband for his 75th birthday. We were at the square about 1 1/2 hours beforehand, where there were already 1-2000 people standing in an uncertain queue, the end of which was impossible to find. There was no one to give us information (a friendly policeman tried, for nothing). We didn't know where to go or how to get to the meeting point. The men under the small tent at the front said we had to queue and then we would get in. The sun was getting hotter and hotter and in the end my husband refused to try to get into the cathedral any further. We are intelligent, educated people with common sense and perhaps too polite to push our way in. I was in tears. Please give better information (waiting in line? Fighting your way to the front (where?) past others? ) The money is thrown away. It would have been nice to start our vacation the way it was planned. Fortunately, the rest of our stay in Rome turned out to be positive. We probably won't see St. Peter's Cathedral again in our lifetime. What a pity.
Nelson Rui Nunes

Nelson

Sep 2024
Verified booking
5/5
A forma como o guia atribuído proporcionou a visita. Explicação clara e detalhada de todos os pormenores da Basílica. Muito interessante e cativante.
Diana Murray

Diana

Sep 2024
Verified booking
1/5
The guide did not turn up We were on time. We were definitely in the right place with others. We contacted the local office. We have been told the guide turned up but this is not true. Very disappointed. No refund available We will Not be using this company again
Craenen Louis

Craenen

Sep 2024
Verified booking
4/5
Daniel Ďurica

Daniel

Sep 2024
Verified booking
4/5
DEVORA ZAMORA CASTILLO

Devora

Sep 2024
Verified booking
5/5
Bridget Davidson

Bridget

Sep 2024
Verified booking
1/5
Unfortunately, the 1-hour experience was not that at all and we weren't able to make it to the inside of the Basilica as the line was too long, even though it was the first tour of the morning and they had a delayed 15minute start. I clearly didn't read the fine print well enough - but be warned that their tour time doesn't include the time you will need to wait in queues & won't help you skip the line. I sent an email asking if we could reschedule to another tour and the response took over 24hrs and I was simply told that I couldn't - so it was wasted time & money.
BOUDIERE MICHEL

Boudiere

Sep 2024
Verified booking
5/5
Very good guided tour. The guide was very interesting and gave us a lot of information.
Saint Étienne

Saint

Sep 2024
Verified booking
5/5
Camille Laura Moreau

Camille

Sep 2024
Verified booking
1/5
It is not specified that you must arrive at least 2 hours beforehand in order to pass through the security gates with the rest of the visitors. No precise details on the meeting point. Although we arrived 40 minutes early, we were unable to get into the basilica on time and join the group. No telephone numbers available (all unassigned).
Dariusz Janusz Lazarz

Dariusz

Sep 2024
Verified booking
5/5
Christian M Feinauer

Christian

Sep 2024
Verified booking
5/5
Nofar Simchi

Nofar

Sep 2024
Verified booking
5/5
Craig Humann

Craig

Sep 2024
Verified booking
5/5
Excellent tour , very informative and knowledgeable guide .
Danielle R Pagnotta

Danielle

Sep 2024
Verified booking
5/5
Wonderful travel guide! Kind, informative and so helpful!
Nuno Alexandre Martins

Nuno

Sep 2024
Verified booking
1/5
Segui a localização que se encontrava na app para o Google maps, mas não encontrei ninguém desta agência. 30 minutos da hora como indicado
David Stanley Bye

David

Sep 2024
Verified booking
1/5
Headout did not tell us that we would need to arrive 2 1/2 hours early to wait in the very long line to meet successfully at the basilica portico. Consequently we could not go on the tour and had to forfeit our fees since you do not give refunds! We are very disappointed in your company and I will post negative reviews wherever I can. 😡😡 Can you at least have the common courtesy to warn people how early they should arrive?
enrique benjamin segovia castillo

Enrique

Sep 2024
Verified booking
1/5
The indication said a meeting point that was not the correct one. We were waiting until the time of the visit and nobody came from the guide. Bad!
Ivan Alex huaman melgar

Ivan

Sep 2024
Verified booking
1/5
The guide never answered the whatsapp, never showed up at the place, this seems like a scam, you should filter your allies better, the same thing happened to me with you in Greece with the bus and so far there is no answer. Very bad service, I require the reimbursement of the 20 euros.
Irena DiStasi

Irena

Sep 2024
Verified booking
5/5
Our guide's knowledge is encyclopedic encompassing not merely Roman sites but their local or foreign origins. Furthermore she has an astonishing grasp of Greek culture and history whether classical or early medieval through 15th century Byzantine. Her remarkable personality captured and maintained the curiosity of four children ~ages 6 to 14 throughout the tour's 3 hours (an uncanny ability). A truly uniquely qualified and astonishing woman. Our finest guide and tour ever despite my wife and my own lifetime of traveling. Date of experience: September 16, 2024
BREGEON CLAUDIE

Bregeon

Sep 2024
Verified booking
5/5
Sabine Meerjanßen

Sabine

Sep 2024
Verified booking
5/5
Ángeles Boix Ferreres

áNgeles

Sep 2024
Verified booking
5/5
The visit was exceptional because it is a marvel of a basilica, it is a museum in itself. But we were also very lucky that our guide was Father Emmanuel, which is not usual, and he explained everything very well. The visit was very enjoyable and interesting and our guide was very charming. On the other hand, it was chaotic to get to the basilica. We thought that with the reservation of the guide it was not necessary to queue but everyone has to queue for the 2 hours at the security checkpoint, and this should be announced. On the other hand we asked the security people and they even told us that it was not possible that we had booked a tour with a guide since that service was not offered, that only audio guides were offered in the basilica. So much so that we were on the verge of not entering. On the other hand, it is indicated that you have to go to the guided tour desk and that does not exist as such. You have to go to the counter where they hand out the audio guides, and there was no identification of the guided tour company. In the end we made it through the security checkpoint line and were able to get to our guided tour and it was well worth it.
Charles Traub IV

Charles

Sep 2024
Verified booking
1/5
There was a bad rainstorm in Rome that day and we missed our tour
William Browne

William

Sep 2024
Verified booking
4/5
The Guide was knowledgeable, interesting and eager to convey information. Amusing.
Ana Maria lentino

Ana

Sep 2024
Verified booking
4/5
TTHC Broeders

Tthc

Sep 2024
Verified booking
3/5
The earpeice was outdated and the audio wasnt good enough to be clear
JOSÉ MARIA MONTEROSSI LIMA

José

Sep 2024
Verified booking
4/5
Eloisa Anastacia Cox

Eloisa

Sep 2024
Verified booking
5/5
Janet toffolo

Janet

Sep 2024
Verified booking
4/5
Andrew Dent

Andrew

Sep 2024
Verified booking
5/5
Alison Milligan

Alison

Sep 2024
Verified booking
4/5
Excellent guide. Unfortunately because 2025 is a Jubilee year, many monuments (Pieta, Piazza Navona...) are covered for cleaning. Our visit was fine but be aware you may not see some of the paintings, sculptures or sites you expected to see.
Dr. Kursawe

Dr.

Sep 2024
Verified booking
1/5
Unfortunately, we had to queue for about 80 minutes before we were admitted to St. Peter's Basilica. Given the price, the participants had expected to be admitted more quickly. Half of the half of the group left the tour before entering the cathedral, the tour guide ran (!) through the cathedral and the rest of the group (6 people) had to follow her. She seemed unmotivated and annoyed.
Roger Björkman

Roger

Sep 2024
Verified booking
5/5
The guide Eduardo was among the best guides we ever experinced
Robert Ortiz

Robert

Sep 2024
Verified booking
5/5
Marina Arafe

Marina

Sep 2024
Verified booking
5/5
Exselent we are enjoying a lot. Like everything. Awesome place.
Vibeke Wilkinson

Vibeke

Sep 2024
Verified booking
4/5
Enna Pulinx

Enna

Sep 2024
Verified booking
5/5
Silvia Teresa Benitez

Silvia

Sep 2024
Verified booking
1/5
When arriving 30 min. before (as indicated): there was more than ONE hour in line to get to the access control. This meant that we could not take the guided tour. YOU MUST INFORM CORRECTLY, please: Eg.: "Arrive *50-60 minutes* before the scheduled time of your tour to pass the prior access controls and then walk ahead to the Portico, where you will meet your guide". Thank you for sending me an answer.
CAVINATO EVA

Cavinato

Sep 2024
Verified booking
1/5
Avevo già lasciaot i miei commenti
Jerome Schulmer

Jerome

Sep 2024
Verified booking
2/5
Too much was in scaffolding due to work - ticket price too expensive for what could be viewed.
Spinelli Saule

Spinelli

Sep 2024
Verified booking
5/5
DAVIDE BRENNA

Davide

Sep 2024
Verified booking
5/5
Alaattin Güllü

Alaattin

Sep 2024
Verified booking
5/5
Thank you for everything. The tour and our guide were awesome 👍🏻
EMILIO FERNANDO QUEVEDO

Emilio

Sep 2024
Verified booking
5/5
The Spanish speaking guide was excellent, for the time the tour lasted, she gave us a very good illustration, besides being very empathetic.
Michail Tousert

Michail

Sep 2024
Verified booking
1/5
I did not get in . Everybody and the guide told me it's a lie skipping the line . You cannot skip the line only disable people. Your service was the worst I had in Rome and I m gonna write everything on TripAdvisor and other platforms
Anetta Reich-Skrobol

Anetta

Sep 2024
Verified booking
5/5
We learned a lot and the guide explained everything in detail and clearly. We really enjoyed the tour and were completely satisfied with the guide. We would gladly do something like this again and recommend it to others. It was a great experience!
Susan Bobin

Susan

Sep 2024
Verified booking
5/5
Luca Calloni

Luca

Sep 2024
Verified booking
4/5
Philip James Burman

Philip

Sep 2024
Verified booking
5/5
Well led and covered lots of information. We were able to appreciate the surroundings so much more as a result of having the tour.
Hidesato SAKAMOTO

Hidesato

Sep 2024
Verified booking
5/5
María Elena Cruz Bustos

María

Sep 2024
Verified booking
1/5
They changed the day, and the day we were given tickets the guide did not show up. It should be noted that you have to arrive more than 40 mt in advance because you have to go through security checks. Inside the basilica we were kindly attended to and they contacted Omnia and informed us that the guide was not there. We made the visit alone.
Katherine Kiley

Katherine

Sep 2024
Verified booking
2/5
Eh, we were not told enough time to make it through security. Once through, our tour guide did not have any markers that indicated readout as the provider. We missed our tour. We took a tour 90 minutes later, but learned more on our own with a risk Steve's free audio app then we did from our living breathing guide. Would not recommend to future travelers.
Julia Daniela Majada Fuchs

Julia

Sep 2024
Verified booking
4/5
LIUDMYLA MAZUR

Liudmyla

Sep 2024
Verified booking
5/5
Good service, interesting excursion)
Nahdi Hanrahan

Nahdi

Sep 2024
Verified booking
5/5
Working out where to meet a little confusing but my fault as was exactly as stated in instructions. Our tour guide was excellent - so knowledgeable. The small group made it very personal. Thoroughly enjoyed the experience.
Martin Taylor

Martin

Sep 2024
Verified booking
5/5
The guide was superb. Very knowledgeable and engaging.
Angel Abajo clemente

Angel

Sep 2024
Verified booking
5/5
Luz Eugenia Tanaka

Luz

Sep 2024
Verified booking
5/5
Although the infrastructure is majestic, the guide's explanation makes the tour an interesting journey through time.
Ainhoa Arroyo Rodrigo

Ainhoa

Sep 2024
Verified booking
3/5
Liebrecht Victoria

Liebrecht

Sep 2024
Verified booking
1/5
The disappointment was that it was said that you could walk past the queue with your ticket, this was not the case. There was no fast lane. Therefore, we arrived late to our meeting point and thus did not have a guided tour. So we paid for something we didn't get, as entry to St Peters Cathedral is otherwise free. I expect a refund
Joanne Marie Gibbons

Joanne

Sep 2024
Verified booking
5/5
Marisa Herrera

Marisa

Aug 2024
Verified booking
5/5
The tour guide did an excellent job and had a lot of information
Patricia Dammann

Patricia

Aug 2024
Verified booking
5/5
The guide was great! competent and friendly, we will definitely book again
Dan Simha

Dan

Aug 2024
Verified booking
1/5
Unfortunately, we never took this tour, even thought it was paid for. This was due a significant delay of the Dome tour. Very disappointed with Headout. None of it was worth a penny and I spent near 200 Euros! I want my money back!!!
Ciara Byrne

Ciara

Aug 2024
Verified booking
5/5
Roberto Folego

Roberto

Aug 2024
Verified booking
5/5
Laura, our guide, was truly outstanding. She took us back two thousand years to the time of St. Peter's burial and accompanied us to the present day. Thank you!
Vanda Haferberga

Vanda

Aug 2024
Verified booking
5/5
Dolores Derreza Guerrero

Dolores

Aug 2024
Verified booking
4/5
Everything! St. Peter's Basilica is so huge in size and history that it is great to have someone to guide you to the most important things.
Carlota Álvarez Lucena

Carlota

Aug 2024
Verified booking
4/5
Our guide Carla was very nice and transmitted us a lot of knowledge about the history of the Basilica. 100% recommendable. The negative point is that it is not indicated in the activity that you have to go through the security checks before meeting the guide under the portico. We went straight to the portico and had to turn around to go through the security checkpoints. This should be explained in the description of the activity.
CHAPELLE LILIANE

Chapelle

Aug 2024
Verified booking
1/5
I didn't get the guided tour, it was too crowded even 40 minutes early, I thought there would be a queue for groups, so I paid for a service I didn't get.
Gabriel Galella

Gabriel

Aug 2024
Verified booking
1/5
I arrived early and went to the meeting point where I was unable to find my guide. I then went to the help desk and they informed me there were no English tours today. My wife tried to call and there was no answer. I then sent this information and was responded to by head out telling me the guide was there. However nobody was unable to help me and my phone calls were unanswered
Benoît Lienhardt

Benoît

Aug 2024
Verified booking
5/5
The tour with the guide was great, especially our guide.
Esperanza Naranjo Liébana

Esperanza

Aug 2024
Verified booking
4/5
Gerhard Bortenschlager

Gerhard

Aug 2024
Verified booking
5/5
Ester Manzaneque Vivanco

Ester

Aug 2024
Verified booking
3/5
Jenny Estella Rios

Jenny

Aug 2024
Verified booking
5/5
The tour was great! Our guide was friendly and knowledgeable. She took her time so that we could see what she was talking about and didn't rush us. I would recommend this tour.
Verena Muessigang

Verena

Aug 2024
Verified booking
5/5
The lady who took us on the tour was very knowledgeable, friendly and had a pleasant manner
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
MARGARITA RAMIREZ MACHADO

Margarita

Aug 2024
Verified booking
1/5
I was never told that I had to wait in a long line, because the meeting point was already past the filters.
Headout Guest

Headout Guest

Aug 2024
Verified booking
4/5
William Angus

William

Aug 2024
Verified booking
5/5
Renan de Cerqueira Leite

Renan

Aug 2024
Verified booking
1/5
I couldn't find the tour guide. Since access to the Basilica was free, I wasted money. I'm very upset.
Nerea Valle Martinez

Nerea

Aug 2024
Verified booking
5/5
Ana Luisa Flores Cariño

Ana

Aug 2024
Verified booking
2/5
We spent more time waiting in line and then inside the Basilica to wait for the guide than the explanation lasted, also they are not clear about the time of the visit, as they do not count that we will have to queue at the entrance and wait for more than 20 min for the guide.
Patricia  Duffy

Patricia

Aug 2024
Verified booking
4/5
Joao Manuel Vasconcellos Ferreira

Joao

Aug 2024
Verified booking
1/5
Good afternoon, We were unable to make the visit for which we paid. We moved to the indicated place, Praça de S.Pedro, with about 3 minutes to spare. We looked for the guide and found no one. We had to go to the ticket office and it took about 1 hour and 30 minutes to get in. We did not find a guide or any directions from Headout. We did the visit on our own. We demand a refund of the amount we paid. We have done guided tours all over Europe and this has never happened to us. The guide correctly indicates the location and has visible signage. It seems to be the place you indicated, S. Pedro Square was not the place where the guide was located. Because of you, the poor indication of the meeting place, we did not get the paid visit. We would like to thank you for urgently returning the money paid. Congratulations, João Manuel de Vasconcellos Ferreira
BALDIN BARBARA

Baldin

Aug 2024
Verified booking
5/5
Roussel ambre

Roussel

Aug 2024
Verified booking
5/5
Our guide was a real enthusiast. It was really interesting to get explanations. On the other hand, the meeting place was very badly signposted. We were asked to come 30 mins beforehand, only to start 10 mins after the scheduled time.
Astghik Manasyan

Astghik

Aug 2024
Verified booking
5/5
Madryk Przemyslaw

Madryk

Aug 2024
Verified booking
4/5
Velina Chakarova

Velina

Aug 2024
Verified booking
5/5
The guide was amazing. Very informative and kind.
Carlos Moreno

Carlos

Aug 2024
Verified booking
5/5
An extraordinary experience, an incredible monument with immense symbolism. Unique works of art. As well as being the benchmark in the Christian world.
Agustina Perugini

Agustina

Aug 2024
Verified booking
3/5
The tour started at 8:20 and we were asked to be half an hour earlier at the "agency" to meet the guide, pick up the headphones and all that. So we were all in a hurry, trying to take the subway or bus to get there (it's far from the center of Rome) and it turns out they didn't open until 8:25 ... more than half an hour waiting outside! The tour started almost at 9... and there is a long line (in the sunshine) to enter the Vatican so between that and the fact that the tour did not start on time, some people had to leave before the tour ended because they had reservations elsewhere so be patient. The guide we had was very good, you could tell he knew a lot and had a lot of passion for the subject!
Peter Ilbertz

Peter

Aug 2024
Verified booking
5/5
Dr. Forizs Vera

Dr.

Aug 2024
Verified booking
5/5
Luciana Borges

Luciana

Aug 2024
Verified booking
5/5
The guide's explanations, very kind and effective.
Moramay Flores

Moramay

Aug 2024
Verified booking
5/5
Marcos Carrasco

Marcos

Aug 2024
Verified booking
3/5
Bernhard Grau

Bernhard

Aug 2024
Verified booking
5/5
Everything was great. Was very patient and knew a lot to tell
Oliver Smith

Oliver

Aug 2024
Verified booking
5/5
Excellent tour guide, really informative, interesting and insightful. Went with our 2 daughters (12 & 14) and they enjoyed it all. Really easy booking. Would definitely use Headout again for reliable, informative and affordable tours. Hassle free booking and reliable payment, booking and check in information.
Aurora Marisol Garcia vazquez

Aurora

Aug 2024
Verified booking
5/5
Amilcar was a splendid guide, he explained everything very well and made the tour very enjoyable.
Gianmarco Cammi

Gianmarco

Aug 2024
Verified booking
4/5
D’Oliveira martin

D’oliveira

Aug 2024
Verified booking
4/5
Marianthi Mantzara

Marianthi

Aug 2024
Verified booking
5/5
The tour guide was really awesome and she was really helpful and she told us a lot of info about the church and also gave us tips about the city and good places to go eat etc
Viktoria Eberl-Stefan

Viktoria

Aug 2024
Verified booking
5/5
The tour guide Anna was perfect, many thanks at this point, also for the food tip.
Bogdana Chernogorova

Bogdana

Aug 2024
Verified booking
5/5
Karen Taylor

Karen

Aug 2024
Verified booking
5/5
JUAN FELIPE TAPIA

Juan

Aug 2024
Verified booking
1/5
I arrive to the place with my family and were unable to find the guide. I called to the designated partner of the tour multiple times and they didn't pick up the phone. Then I chat directly to headout wapp and the response was that they were unable to do something so in general terms that I would lose my money. In general terms, really bad experience. First and last with headout and would not recommended to anybody. I waste €96, directly to the trash.
Eleftheria Xhani

Eleftheria

Aug 2024
Verified booking
3/5
Our tour guide was AMAZING! She was extremely knowledgeable and the experience was truly informative. She was very helpful, attentive and we didn't even realize that we there for over two hours!!!! HOWEVER, the issue we had was with the company itself. We bought the tickets because they were "skip the line". But there is NO skip the line when it comes to St. Peter's Basilica. We had to stand on the same line that people who enter free did. As a result, we had to wait in the scorching sun at 1pm for over half an hour!!!
BARBARA VENTURATO

Barbara

Aug 2024
Verified booking
4/5
The guide was really nice and more than comprehensive in explaining the basilica. Directions given by the App to get to the meeting point, on the other hand, were bad. We had to ask multiple police or other personnel in the plaza to figure out where we actually needed to be, and that is to queue up in the plaza and go to the atrium of the basilica, when the directions had us stop at the end of the first portico.
Anita Elizabeth Canelos Encalada

Anita

Aug 2024
Verified booking
5/5
the guide provided all the necessary information and was easy to understand.
Arkadiusz Wanat

Arkadiusz

Aug 2024
Verified booking
5/5
Cristina Dos Reis Borges

Cristina

Aug 2024
Verified booking
4/5
the guide was very friendly and we really enjoyed the experience. we just thought we'd get ahead in the queues but we stayed in the normal queues.
Domingo Parra Jerónimo

Domingo

Aug 2024
Verified booking
5/5
The guide Julio explained everything in detail and pointed out details that are not visible to the naked eye. Very good for July.
Leidimar Guararima

Leidimar

Aug 2024
Verified booking
2/5
There were no one there to guide us!! We asked and no one knew about the company providing the service. So we paid for nothing because at the end to enter here is free so we lost money.
Werner  Holzer

Werner

Aug 2024
Verified booking
4/5
Aimee reed-heidenreich

Aimee

Aug 2024
Verified booking
5/5
Cau chjara

Cau

Aug 2024
Verified booking
5/5
Luiz José Batista Lourenço Entringuer

Luiz

Aug 2024
Verified booking
2/5
The low price and the friendliness of the guide
TATIANA LOUREIRO DA SILVA DE MOURA ALVES

Tatiana

Aug 2024
Verified booking
5/5
Poppie Gould

Poppie

Aug 2024
Verified booking
5/5
Rafael Berrocal Juan

Rafael

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Lisa Schumacher

Lisa

Aug 2024
Verified booking
5/5
Carla Bispo

Carla

Aug 2024
Verified booking
4/5
 Soulama Pierrel Aïda 5131

Soulama

Aug 2024
Verified booking
3/5
Ignacio San Andres Rubio

Ignacio

Aug 2024
Verified booking
1/5
Both in the application and in the confirmation email the meeting point was not clear and changed up to 2 times. We had to change the time since we did not arrive in time and no one answered the contact phone. When we managed to do the tour for the second time, the information was missing again, luckily we found the guide by miracle because another family was having problems too. In spite of all this, the guide was very kind and polite (she had nothing to do with the booking page).
Scharf Erich

Scharf

Aug 2024
Verified booking
4/5
Sarah Kocel

Sarah

Aug 2024
Verified booking
5/5
Our tour guide, Julia, was very knowledgeable and provided much more than expected. She said it was one of her first tours and was a bit nervous but she did an excellent job. It was well worth the money. We paid much more for a tour of the Colosseum and it wasn't nearly as good. The only thing to know is that there is no skipping the line with this tour. You wait in the same line as everyone else so would recommend the earliest tour time when lines are smaller.
Johanne Montilla Valero

Johanne

Aug 2024
Verified booking
1/5
First they changed the date after we had bought the tickets, telling us that there was no possibility of doing the tour that day when we already had the tickets. After changing the date without telling us in principle to what day they did not send us the tickets for the new date and did not inform us of any meeting point or time to meet the guide. So despite asking at information points and to different guides we could not find our group. And when we asked to enter the dome with the ticket we had, we could not do it without the guide. So everything ended in an absolute waste of time and money.
Roche Lilou

Roche

Aug 2024
Verified booking
4/5
Subha Bhattacharya

Subha

Aug 2024
Verified booking
1/5
Hi, We had the below booking with yourselves. St. Peter’s Basilica and Papal Tombs Guided Tour - English Guided Tour Subha Bhattacharya | 2 Children , 2 Adults When: August 01, 2024 Start Time: 10:30 AM Language: English I received an email on the 17th July with the further details of where to go and the Local Partner Info ORP Opera Romana Pellegrinaggi | +39 06 69896 379 Booking ID: 19230024 Unfortuntately, we couldn't find, either the desk under the portico of St Peter's Basillica nor any tour guide. We tried calling you multiple times but with no avail. We were left stranded totally frustrated with the feeling of being scammed. We also tried calling you in the afternoon too as we were really looking forward to the guided tour, particularly the kids. Can I therefore request you to refund the money under 'www.headout.com 152757 Berline DE' £72.34 I hope considering the situation you would be able to process the refund. Many thanks
Katharina Quendler

Katharina

Aug 2024
Verified booking
4/5
DARIO SALVADOR BRACHO PEÑA

Dario

Aug 2024
Verified booking
5/5
Great spiritual and cultural experience with a great person like Emmanuel. Thank you for the tour, explanation, prayer, and everything. It was better, much better than I imagined. Thanks to you and to God. A hug
Juan Verdin

Juan

Aug 2024
Verified booking
5/5
Our guide Stefano went above and beyond he was excellent!
Lisa Viola

Lisa

Aug 2024
Verified booking
5/5
David Makinson

David

Aug 2024
Verified booking
1/5
A terrible experience. It was 38 degrees in the square and the queue was very long. We could not stand in the heat for an hour and so missed our tour. I don't understand the system you operate at all. I will expect a refund and I would not recommend this experience to anyone.
Abraham Miller

Abraham

Aug 2024
Verified booking
2/5
The experience was nothing extraordinary – Papal Tombs were intended to be included as part of the tour but were not this day. Seemed to me of a bit of a random path through St. Peter's Basillica with no real order and random wondering from one section to another.
RUBBI MONIQUE

Rubbi

Aug 2024
Verified booking
4/5
The organization of the meeting point was not clear. It was not clear what line to stand in and cmq it would be better to ask for advance notice of the line at least 3/4 hours in advance given the huge number of people visiting St. Peter's.
JULIETA MARTINEZ AGUILAR

Julieta

Aug 2024
Verified booking
5/5
Beautiful tour. Very easy to meet the group. Very friendly guide
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Ansart Fauth Berengere

Ansart

Aug 2024
Verified booking
5/5
Many thanks to our exceptional guide Philippe (via local partner: Italy pass), who shared with us the history and wonders of the basilica with such passion. We really enjoyed this magnificent visit thanks to his talent and knowledge.
Marek Jan Sitek

Marek

Aug 2024
Verified booking
1/5
The tumbs were closed that day, so the tickets I bought were for nothing. Basilic trip is free of charge and we had no access to the thumbs. Headout did not informed us about this inconvenience and took the money for nothing.
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Andreas Marquardt

Andreas

Jul 2024
Verified booking
1/5
The tour was scheduled for 11.00 am. However, as a papal audience was taking place that day, St. Peter's Basilica was closed at 12.30 pm. To inquire whether the whole thing was taking place or not, no one could be reached on the number provided.
Raquel Rodriguez Casas

Raquel

Jul 2024
Verified booking
1/5
NOTHING. Because of their bad management, it was not possible to do the guided tour. We had problems with everything. Lousy service
Michelle de Los Ángeles Troncoso Anabalon

Michelle

Jul 2024
Verified booking
3/5
Karin Ritter

Karin

Jul 2024
Verified booking
1/5
Nothing !!! Regardless of the non-existent fast-track ticket, the tour guide acted according to the motto "my name is Hase - I know nothing". and, according to her own statement, was unable to give a guided tour of St. Peter's Basilica.
Dawn Crownover

Dawn

Jul 2024
Verified booking
4/5
The guide was great! Why this is not a 5 is because we booked what we thought was an hour tour, starting at 2 and 2 hours later we still were not inside the basilica or the tombs and had to rush to get to see anything as we had to be at a museum times entrance at 4:30. There were hundreds of people in line and 100s cutting in front of our group and security took forever! Be warned there was no special entrance line for groups.
Patrick Kirby

Patrick

Jul 2024
Verified booking
1/5
Hi, we were never able to locate the tour. I Analyzed the meeting point from the email. Once we went through security we searched and asked, but ended up walking around the Basillica and tombs ourselves. We paid around $72 US dollars for 2 adults and 1 child. It would make us happy if we received a refund. Thank you, Patrick Kirby Pebblebeach_pk@yahoo.com
Samuel Lopez Perez

Samuel

Jul 2024
Verified booking
5/5
La visita guiada a la basílica de San Pedro nos la realizó un religioso perteneciente al Vaticano y la verdad es que excepcional, no solo por el habla que era argentino además por la cantidad de detalles y pequeños secretos que nos explicó sobre la basílica. Muy ameno. Un 10 para el religioso del cual no me acuerdo del nombre ya. Un saludo
Alessandro Giovanni Corazza

Alessandro

Jul 2024
Verified booking
5/5
The Preparation and at the availability of the guide
Gevorg TADEVOSYAN

Gevorg

Jul 2024
Verified booking
1/5
This is pure deception. Don't order anything here because admission tickets are free.
stephen milton

Stephen

Jul 2024
Verified booking
4/5
Debashish Bhattacharjee

Debashish

Jul 2024
Verified booking
1/5
The coordinates provided, we couldn't find our guided there and we spent half an hour searching for them but to no avail. We went to the coordinates in the map.
Cynthia Carolina Herrera Ávila

Cynthia

Jul 2024
Verified booking
2/5
The guide was more concerned about who was ahead of the group, interrupting her explanation many times, she looked at the clock every few minutes, she did not interact with anyone in the group, the doubts we had were left in our heads because she did not allow us to be more interactive, her English was confusing because it was mixed with Italian. She did not allow time to take pictures. As it ended quickly I went back to do the tour alone.
Clares-guillamon carine

Clares-guillamon

Jul 2024
Verified booking
2/5
Very bad experience 2h00 of queue in full sun, very unpleasant staff I would not recommend to my friends
Marta Lúcia Francisco

Marta

Jul 2024
Verified booking
1/5
On the meeting point locator link there was no specific location, there was no staff or signposting of the meeting point, there was no one from the company with any signpost identifying the tour or company not even 30 minutes before, since the recommendation was to arrive at least forty minutes before! A big disappointment!
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