Paris Catacombs Reserved Access Tickets

4.4

7,614 reviews

How do we collect reviews?

These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.

5.3K

1.3K

273

159

460

Guests from United States, Canada, United Kingdom and over 10 countries have loved this experience

What our guests say

Ahouéfa

Nov 2025

Verified booking

5/5

Very exciting excursion, everything went smoothly without queuing. Staff very friendly and not overcrowded. Can be recommended

Vira

Oct 2025

Verified booking

5/5

Booking with Headout worked smoothly and the communication was great with email and on the app. We got our tickets without any problem and they worked well to scan on our phone at the door. Audio guide was very helpful. We had always wanted to see the catacombs and this was a good way to do it. For the record, all the time slots were booked for the day when we got there so it's definitely important to book ahead.

Judith

Oct 2025

Verified booking

5/5

It was a unique experience to experience the catacombs. We really enjoyed the audio guide, which led us through the underground labyrinth with interesting information. We were very impressed by the dark atmosphere. A must-do, be sure to book early as it sells out quickly.

Spring

Oct 2025

Verified booking

5/5

Transaction was safe and easy. We were in Paris for an unplanned layover. There are a lot of scams for the catacomb tickets. This is a real site and we had no issues. I wish there was an opening for 2 for the tour when we went. Highly recommend.

Colleen

Oct 2025

Verified booking

5/5

The Catacombes was a very interesting tour. Well run and organized. The audio tour was excellent. The history was fascinating and presented in a way which was engaging and a perfect pace. Not over crowded. Easy to follow and use the app.

April

Oct 2025

Verified booking

5/5

The ability to go at your own pace and not be rushed through the space was very nice. It wasn't overly crowded because of how they staggered the tour groups, so this was helpful if you wanted to linger a bit longer in one spot.

Hristos

Oct 2025

Verified booking

5/5

Absolutely Amazing. Have been trying to go see them for ages and finally remembered to book ahead. Well worth it. I would also recomend taking the guided in person tour as you will get a lot of extra info and value.

Walter

Oct 2025

Verified booking

5/5

It's a about 50 minutes long, and well worth it. I've seen pictures of this place, but being there is on a whole different level. Definitely something to check out, from beginning to end you won't regret it.

Tanja

Oct 2025

Verified booking

5/5

Great all round! The directions to the catacombs were easy to understand. Entry with the online ticket went smoothly. The catacombs themselves are an experience not to be missed in Paris. As the catacombs were quickly fully booked, it is worth booking 2 weeks in advance. Entry for "walk-in customers" was no longer possible on the day. The audio guide is also available in German and tells the story of the catacombs in an exciting but not too long way. It's well worth a listen! Finally, of course, a must for all "Queens of the Stone Age" fans 🤟😊

Heidemarie

Oct 2025

Verified booking

5/5

Due to the advance booking, only a certain number of visitors per time were possible. Everyone was given an audio guide and could walk through the catacombs at their own pace in their native language. As a result, the tour was quiet, it wasn't overcrowded and the atmosphere was very appropriate for the place. I was able to immerse myself in the strange world of the dead. Many thanks to the organizers. Yours sincerely, Heidemarie Bormann

Noemi

Oct 2025

Verified booking

4/5

It's recommended to book tickets well in advance. I left it too late and I could only get a combo ticket with a boat tour which we won't use because there is no more time. Not the organisers fault, just something to keep in mind. The catacombs were a great experience, especially if this is your first visit to such a sight. It was a bit crowded, I would have liked to walk a bit slower and stop for contemplation.

Katherine

Oct 2025

Verified booking

4/5

The actual tours were fine but the waiting time for the tickets was stressful. I was initially told I would receive tickets 24 hrs in advance, then in an hour, then half an hour, then 6 hours. I went to bed thinking that I was seriously scammed of over $400. Then the tickets appeared mid morning of the day of the 2 pm tour.

Zoe

Oct 2025

Verified booking

4/5

Catacombs experience is really well organised - queuing is clear and a guide on hand to help, limited numbers means queue is short, auto guide is really clear and helpful. I thought the map beforehand was going to require me to navigate underground but that wasn't an issue - it's very clear where to go.

Carolyn

Oct 2025

Verified booking

5/5

A fascinating experience to travel back through time, to see how each era of deceased peoples were categorised respectfully with explanation. I needed hiking poles & all staff were extremely solicitous & anxious to help but I managed well. Good to see seats scattered along the way. Thank you

Paul

Oct 2025

Verified booking

5/5

The tour for the catacombs was absolutely excellent. It was nice being able to see special sections. Most importantly the tour guide was fantastic. He had a great command of history and went into detail that made the whole experience worthwhile. I would recommend John and this tour to anyone

George

Oct 2025

Verified booking

5/5

Not knowing what to expect, we were pleasantly surprised by the amount of information and access we received. We really did feel like honored guests. Our guide was knowledgeable and personable and kept the entire group engaged. We think everyone needs to do this once.

Vanessa

Oct 2025

Verified booking

4/5

Very interesting, but the air quality wasn't the best. You can get a bit dizzy afterwards. Also, small children should be forbidden in my opinion. There were people photographing their kids in front of the bones. Very tasteless.

Douglas

Oct 2025

Verified booking

4/5

Overall it was a good experience. The only issue was the amount of time and number of enquiries it took to receive our tickets once purchased. Other than that it was a great experience with excellent customer service.

Luke

Oct 2025

Verified booking

5/5

It was great at your pace walk through the catacombs. The info guide was great. Just enough information to give you the experience of understanding the history of the catacombs but wanting more. A humble experience

Andreas

Oct 2025

Verified booking

4/5

A good, uncomplicated tour. You set your own pace as you can listen to the stages of the audio guide one after the other. Approx. 1000 m walk under Paris. People over 180cm should keep their heads down in places.

Richard

Oct 2025

Verified booking

5/5

There's a really good limit on tickets and time slots. There was barely anyone in the catacombs and at times we felt like we were by ourselves, this made it a much more enjoyable and immersive experience.

Tayla

Oct 2025

Verified booking

4/5

Was absolutely phenomenal and one of the best day trips that we have booked. Access to the site was easy and we had absolutely no issues whatsoever. Well worth the money that we paid

Van

Oct 2025

Verified booking

3/5

Wonderful experience. The tour and the fly boats were great. Too bad getting the tickets was so complicated and late (a few hours before the activity).

Tracy

Oct 2025

Verified booking

5/5

Very interesting and informative. Was in a small group guided tour and our guide was great. Even though I had seen pictures, seeing the catacombs in person was fasinating.

Rachael

Oct 2025

Verified booking

5/5

Super easy. Glad i purchased ahead with Head Out because the catacombs tickets quickly sold out. Really easy with the app and the audio guide supplied on site was great.

Alvin

Oct 2025

Verified booking

5/5

I enjoyed the Catacombs of Paris it was a beautiful site to see. It wasn't long enough! Great place full of history. Great site to see when in Paris. Truly enjoyed!

Hiltbrunner

Oct 2025

Verified booking

5/5

Everything worked out great: from the ticket reservation to the entrance to the catacombs. The audio guide was very good and informative. I would definitely recommend it.

Renate

Oct 2025

Verified booking

5/5

Good explanation through audio tour. Great experience, and learned a lot about the history of Paris. Tickets arrived a bit late, only 1 hour before departure via email.

Nicholas

Oct 2025

Verified booking

5/5

Was a great trip through the catacombs and also the river trip. Only thing to improve is earlier access to tickets/meet location so people can plan efficiently.

John

Oct 2025

Verified booking

5/5

Great tour of the catacombs! We purchased the tickes directly on their website. The lines were not long and the tour was interesting and amazing to see.

Kemel

Oct 2025

Verified booking

4/5

Very interesting tour of the catacombs, very few people and practical audio guide. Too bad no headphones are provided for a better experience.

Roxy

Oct 2025

Verified booking

5/5

Very unique way to respect the past. Before going to Paris, friends recommended this to us. Definitely a must to do to experience all of Paris.

Dr.

Oct 2025

Verified booking

5/5

Super experience, good explanation, no waiting time, very interesting with audiogyde (booked with Headout), headphones are recommended.

Katherine

Oct 2025

Verified booking

5/5

The catacombs is a must! So much history and wonder . The tour itself was organized and super informative. Would definitely recommend.

Andres

Oct 2025

Verified booking

5/5

Very comprehensive guided tour through the catacombs. Free and independent guided tour with audio support. Overwhelmed by the scale.

Diane

Oct 2025

Verified booking

5/5

The audio guide and gift shop were excellent. The staff even gave us written directions for the train to get to the boat ride.

Thomas

Oct 2025

Verified booking

5/5

Remarkable, humbling, history. The experience served as a reminder of our mortality and equality. Thank you for the experience.

Guido

Oct 2025

Verified booking

5/5

Everything was very good, the punctuality and kindness of the people and the experience of knowing the catacombs is extraordinary.

Angel

Oct 2025

Verified booking

5/5

The catacombs was really amazing and Impressive to those tunnels so deep and wet. I lt was really a historic experience.

Sabrina

Oct 2025

Verified booking

5/5

Great communication......free entry to the catacombs and the boat trip on the Seine ....great service

Julissa

Oct 2025

Verified booking

5/5

Excellent activity. Very informative, a different way to see the city from another perspective.

Regina

Oct 2025

Verified booking

5/5

Such an educational experience. I loved the private areas we got access to visit.

Daniel

Oct 2025

Verified booking

5/5

Nothing you have seen before. Very interesting and creepy!

Jennifer

Oct 2025

Verified booking

5/5

The establishment was very informative, clean, well maintained. The experience was one of a kind. Incredible.

Reiny

Oct 2025

Verified booking

5/5

Super fun, great help, catacombs super interesting and boat trip in the evening on the seine beautiful

Robert

Oct 2025

Verified booking

5/5

Great way to beat the lines! The Catacombs are a 'must see' on any Paris trip.

Valerie

Oct 2025

Verified booking

5/5

We had plenty of time to explore and the audio guides were terrific

Petra

Oct 2025

Verified booking

3/5

We were not told how to use the audio guide properly

Leonard

Oct 2025

Verified booking

5/5

Audio descriptions were easy to follow and enhansed experience/

Nancy

Oct 2025

Verified booking

5/5

Interesting activities! Very easy to use coupons.

Nadine

Oct 2025

Verified booking

5/5

Everything. It is a unique experience to hold out there.

Michael

Oct 2025

Verified booking

4/5

It was unique and important to the history of Paris

Kergus

Oct 2025

Verified booking

5/5

A place steeped in history Unusual place

Debby

Oct 2025

Verified booking

5/5

Information was very interesting

Michael

Sep 2025

Verified booking

5/5

I got my tickets almost immediately after purchase and had no issues at the door. No wait on a line, went right in and all tickets worked fine. I'll be honest, I saw some reviews that had me worried but I had a perfect experience and was able to get tickets a month in advance when it was almost impossible to get a time I wanted from the catacombs official site a week in advance which is the only way to get them otherwise. Id def use headout again!

Michael

Sep 2025

Verified booking

5/5

The Paris Catacombs tour was absolutely fascinating—an eerie yet unforgettable journey through centuries of history and mystery. The guide was knowledgeable, the atmosphere was hauntingly beautiful, and the experience offered a unique glimpse into Paris’s hidden depths. Highly recommended for history lovers and curious explorers alike!

Michael

Sep 2025

Verified booking

5/5

The whole experience was excellent. The online ticketing was quick and easy, and the online support was helpful when there was an issue with my ticket. The catacombs were an outstanding attraction. Extremely interesting and a fantastic experience. The staff were friendly and kind. I would recommend this experience to everyone.

Stacy

Sep 2025

Verified booking

5/5

Our Catacombs tour in Paris was both educational and a little creepy in the best way! Even though it was busy, they timed the entries perfectly so we could explore the narrow tunnels of bones at our own pace without feeling rushed. Such a fascinating experience!

Lyssa

Sep 2025

Verified booking

5/5

There was no issue at all using the e-tickets provided and we made it to the venue a few minutes before our assigned time but they allowed us to go ahead and go inside because it was raining and they were not busy. So kind of them to do that.

Shaun

Sep 2025

Verified booking

5/5

This is one experience that should not be overlooked when in Paris. For me the reflections written over time highlights the importance of living life. In the end we all end up as a pile of bones.

Jason

Sep 2025

Verified booking

5/5

A brilliant and sobering experience than you cannot get anywhere else! Stunning and macabre! A once in a lifetime place to visit, even though you will soon want to go again. Nothing like it!

Theresa

Sep 2025

Verified booking

4/5

The catacombs were very interesting. The audio was easy to understand. Just note that there is a 131 stair spiral staircase to go up and down for older or people with health issues.

Donald

Sep 2025

Verified booking

5/5

We moved through the line very quickly and once inside we could take our time without being crowded If you have not read about the history and seen the display it's unforgettable

John

Sep 2025

Verified booking

5/5

Tickets were nice and easy and a very quick process.. we only waited a few minutes for our time slot! The audio guide was well done and very informative..

Kevin

Sep 2025

Verified booking

5/5

Well worth the visit. Something that you have never experienced in your life. A bit creepy. You also need to walk in tight spaces. Go for it!

Willard

Sep 2025

Verified booking

5/5

It was an amazing part of Paris history. The audio devices were extremely easy to use and had such informative info on the catacombs.

Elizabeth

Sep 2025

Verified booking

5/5

This was a well laid out visitor site. The staff were directive, handing out the phones with recorded messages (no headphones) that were paced with the exhibition. I thought it would be colder. There were dozens of steep stairs to descend (and then ascend). Everyone will take what they will from this display. I wasn't expecting to feel this so deeply. The tiny skulls and femurs were shocking at first. Then I began to see them in a different way.

Matthew

Sep 2025

Verified booking

3/5

Getting catacombs tickets from their website can be difficult. If you can, get them direct. If you can't, Headout is a certified reseller. Getting the tickets was a little confusing. You have to go to their website and login to download them. The catacombs are great, however. A very neat experience. The cruise was fine. I would not take it if it weren't part of the combo pass we purchased. I DO NOT think the combo pass was worth the money.

Niamh

Sep 2025

Verified booking

5/5

Expensive when compared to buying direct but as I couldnt complete purchase with the catacombe's website I had no choice. Despite this I felt that the experience was worth it and would recommend to anyone visiting Paris. It was moving and though I had feared looking at bones and skulls piled up together in this was would be disrespectful of the dead it actually felt the opposite. May they all RIP.

William

Sep 2025

Verified booking

5/5

The Catacombs were very awe inspiring. Although deep underground, the comfortable width passage with very few low overheads, the single route (no chance of getting turned around,) plenty of lights and a few staff members make this a pleasant experience. We did the self-guided with audio, which is great if you are interested in the history, but not needed to enjoy the majesty of this monument.

Hanna

Sep 2025

Verified booking

4/5

The Paris Catacombs were so impressive that the walk along the Seine didn't seem so interesting, although the city from the river was gorgeous. It's even a matter of time perception. An hour in the catacombs flew by, and the river walk lasted a long time. If you're not afraid of narrow spaces and cemeteries, I highly recommend visiting the catacombs. I'm delighted

Nancy

Sep 2025

Verified booking

5/5

It was everything I hoped it would be! Booking tickets in advance, arriving at the catacombs and checking in with seamless and painless. Information posters were everywhere answering questions you may not have known you'd have! It was quite the experience and honor to be allowed to see the reverence and care these bones were given. Thank you for the experience.

Patrick

Sep 2025

Verified booking

5/5

Awesome experience. Anthony was the best guide I could have imagined. Very knowledgeable and passionate about the history of the site. Made it such a memorable experience. Would recommend the guided tour to EVERYONE.

Carol

Sep 2025

Verified booking

5/5

The Catacombs tour was fascinating and very well done ... educational and dignified. The Seine tour was an added plus -- always lovely to see Paris from the river.

Alison

Sep 2025

Verified booking

5/5

Amazing to be able to see the catacombs. So well preserved and able to take your time without too many others while you are in the catacombs. Worth seeing.

Enrique

Sep 2025

Verified booking

3/5

Something different The explanation of the audio guide very elementary, some more history would make it more interesting. The place with a lot of graffiti

Jayna

Sep 2025

Verified booking

5/5

Great experience! Guranteed a tour for that day which was otherwise sold out! Meeting location and information provided accurate.

Nicola

Sep 2025

Verified booking

5/5

I got engaged !! Perfect location with 6 million onlookers.

Graham

Sep 2025

Verified booking

5/5

Great and interesting experience

Sylvie

Sep 2025

Verified booking

5/5

The experience went very well. It was a very special visit, but we enjoyed it... thank you!

Marlous

Sep 2025

Verified booking

5/5

Was easy to get in. Well arranged, well informed about the visit and location. Very satisfied.

Tricia

Sep 2025

Verified booking

5/5

The audio guide was interesting and easy to use. The crowds were well managed and it was a super tour.

Lonbois

Sep 2025

Verified booking

4/5

Everything went perfectly,was a very nice experience and learned something about paris.

James

Sep 2025

Verified booking

5/5

Was all I thought it would be! The head sets are a must to assist w the self tour.

Friedhelm

Sep 2025

Verified booking

5/5

You don't have to queue long to see the Catacombes👍😃.

Yevgeniya

Sep 2025

Verified booking

5/5

The catacombs were interesting and the river cruise was fun even in the rain

Jacqueline

Sep 2025

Verified booking

5/5

Very interesting visit, not too packed. Everything went very smoothly

Børge

Sep 2025

Verified booking

4/5

The real story! it must have been a awful job to make this!

Dorothea

Sep 2025

Verified booking

5/5

Totally well organized and very moving!

Mandie

Sep 2025

Verified booking

5/5

it was fine , easy to navigate and easy to book

Dorothy

Sep 2025

Verified booking

5/5

Tickets easily obtained. Wonderful experience.

John

Aug 2025

Verified booking

5/5

I booked an audioguide tour of the catacombs with Headout. Smooth as silk to book, meet and enjoy. Headout emailed me my tickets, I presented to doorman who scanned and walked in at my timeslot. As soon as you walk in the folks hand you your audioguide(looks like cell phone). Audioguide is awesome and easy to operate. You can enjoy at your own pace. Once inside you will descend approx 50-60 spiral steps to get underground and do the same back up. Once inside you will see millions of bones, skulls and headstones letting you know where the gravesites are from. IT's quiet, respectful, dark and rocky. If you have a stroller it will be a challenge.

Kristel

Aug 2025

Verified booking

4/5

The catacombs were very special though. Everything went very smoothly, too. The Arc de triomphe was fun to do. We got there just around 10pm so we could see the lights of the Eiffel Tower twinkling.

Melissa

Aug 2025

Verified booking

5/5

We loved visiting the catacombs. We got there and went straight in as we arrived right at our tour time. The self guided tour was great to be able to go at one's own pace. I went with my 10 year old boy and he really loved the tour. I wasn't sure he would want to follow the audio guide, but it was short enough and very interesting so he stuck to it and was telling me about all the history after the tour. I highly recommend!

Sarah

Aug 2025

Verified booking

5/5

This was a great experience. We tried to purchase tickets directly from the Catacombs, but they were already sold out for the day we wanted to go. We weren't about to miss it, and were so glad we weren't able to book this tour. My husband, me and our 8 year old had a great time.

John

Aug 2025

Verified booking

5/5

Ossuaries (stacking, storing human bones) are fascinating. The church in Kutna Hora, Czech Republic is a great one above ground. But the Paris Catacombs is a fantastic one that is underground! It is well kept, well managed and one of the great sites when visiting Paris.

Joan

Aug 2025

Verified booking

3/5

The audio tour was exactly what iexpected however the delay in receiving the tickets certainly eliminated the excitement leading up to it. We were very uneasy about getting tickets. 4 hours before the tour is unacceptable. We were already planning alternate activities.

Thomas

Aug 2025

Verified booking

5/5

I love the fact that our Tourguide really enjoys her job and was very much into explaning all details about the tour before and during our visit. She paid personal attention to all and she made the tour very enjoayble with addtional details yu do not read about!

Alexandra

Aug 2025

Verified booking

5/5

The underground ossuary was impressive. The information provided by the audio guide was easy to understand and interesting. The queue at the ticket office was short and we were able to check in very quickly and easily with the tickets we had booked.

Fovaux

Aug 2025

Verified booking

4/5

Easy to book. Everything is well organized. The slot system is great. The tour is surprising. You know what you're going to see. But when you're in those aisles with the stacked bones and skulls, it's a completely different experience.

Silke

Aug 2025

Verified booking

4/5

The walk through the catacombs was very impressive and the number of people was very pleasant. However, we had no information about how the boat tour would continue afterwards and when the ticket could be redeemed.

Rachel

Aug 2025

Verified booking

5/5

Timed ticket and no wait. That was awesome. The catacombs itself was incredible. Just to think how long people have been going that far underneath the ground before there were lights and emergency exits. Crazy!

Ola

Aug 2025

Verified booking

3/5

The staff was unengaged and one was even unpolited. We did not get any information about the audio guide so we missed to get one. For us the the catacombs were overprized campared to the expirience.

Samantha

Aug 2025

Verified booking

5/5

It was a spectacular experience! All the employees were lovely and entrance was a breeze with advanced tickets. My 16 year old and 12 year old loved it!

Dora

Aug 2025

Verified booking

4/5

Well organized. Good experience but crowded. I wud prefer a live guide over recorded audio as recordings dont cover everything u may want to know.

Janine

Aug 2025

Verified booking

5/5

This was a great tour. The audio guide was very informative. This was my teenage son's favorite thing we did in Paris. Would highly recommend!

Joshua

Aug 2025

Verified booking

5/5

The chills and excitement of being somewhere so ancient, hearing the stories and learning more about the history was extremely interesting

Boulliung

Aug 2025

Verified booking

4/5

The audio guide makes it possible to adapt the visit to each individual.the queue is large but very well managed waiting time 10 minutes

Joanne

Aug 2025

Verified booking

5/5

An amazing insight into the history of the quarries and tunnels beneath Paris which became the catacombs. Highly recommend visit

Geiger

Aug 2025

Verified booking

5/5

A very, albeit creepy, beautiful experience. It's good that the explanations are available in every language. That helps a lot.

Edgardo

Aug 2025

Verified booking

4/5

Although the queue was long, we were able to enter well...very interesting the narrated history (audio guide), amazing the tour.

Jennifer

Aug 2025

Verified booking

5/5

The catacombs are very interesting. It seemed that it was missing half the skulls as previous visits.

Jörn

Aug 2025

Verified booking

5/5

Absolutely recommendable! Super interesting to learn about the history of the catacombs! Very good organization on site

Samantha

Aug 2025

Verified booking

5/5

Amazing experience. Really enjoyed the catacombs and the audio guide was great.

Roni

Aug 2025

Verified booking

5/5

Ticketing was easy Our guide, Igor, was top notch. Highly recommend!

Johannah

Aug 2025

Verified booking

5/5

Loved the Arc and the Catacombs! Both amazing experiences!!

Christopher

Aug 2025

Verified booking

5/5

I've never experienced anything similar to the Catacombs

Frank

Aug 2025

Verified booking

5/5

No long queues, the times were just right!

Cameron

Aug 2025

Verified booking

5/5

We'll set up and informative Book in advance!!!

Karl

Aug 2025

Verified booking

4/5

It was very entertaining and interesting

Atoui

Aug 2025

Verified booking

5/5

Welll organized catacomb experience

Jennifer

Aug 2025

Verified booking

5/5

Having guaranteed entrance time

Alan

Jul 2025

Verified booking

4/5

Very interesting to see a part of Paris not as well publicised. Respectfully carried out and a huge space. Remember to pick up the audio guide before descending the steps.

Katie

Jul 2025

Verified booking

3/5

We've done the catacombs before, and that was exactly the way we expected, although this particular tour didn't have the heart shaped skulls that we saw last time at a different entry point. As far as the encounters with employees, it went OK except the girl who handed us our audio guides was very rude. We asked her to repeat something and she was very annoyed and short with us.

Alyssa

Jul 2025

Verified booking

5/5

The tour was great. It was nice being able to go at your own pace. The admission process was fast and easy. We leaned a lot during the tour. It is definitely worth doing.

Christopher

Jul 2025

Verified booking

5/5

The catacombs were everything I hoped they would be after having missed the opportunity to go the last 20 years. The headout ticket process was easy with no issues.

Chantel

Jul 2025

Verified booking

5/5

I waited decades to see the Catacombs! The audio guide was a perfect version of information complimenting the visual guides.

Jamall

Jul 2025

Verified booking

5/5

Getting inside was very easy. Scanned my ticket, picked up my audio guide, and I was ready to go!

German

Jul 2025

Verified booking

5/5

Everything perfect and on time, highly recommended

Hege-beathe

Jul 2025

Verified booking

5/5

i learned a lot of history and It was very special, and a bit chilling I might add. I would recommend this to friends.

Carmen

Jul 2025

Verified booking

5/5

Very organized and it wasn't outrageously busy. The area around the catacombs is lovely which makes for a nice walk

Jens

Jul 2025

Verified booking

5/5

Well organized and friendly staff. Everyone spoke good English, which made communication much easier.

Isabelle

Jul 2025

Verified booking

5/5

Getting tickets for the day I wanted impossible to get with the Catacombs

Danielle

Jul 2025

Verified booking

4/5

The visit started on time . No waiting to go in and we enjoyed the visit

Sabrina

Jul 2025

Verified booking

5/5

Small group, great guide, visit to less visited special areas

Jürgen

Jul 2025

Verified booking

5/5

Everything was great, but a little overpriced.

Favre-teylaz

Jul 2025

Verified booking

5/5

An incredible experience! A must-do!

Steven

Jul 2025

Verified booking

5/5

Amazing experience Well done and informative

Lewis

Jul 2025

Verified booking

5/5

Very good, mint gaff, loved it proper...

Autumn

Jul 2025

Verified booking

5/5

Nicely done, professional and humorous

Desiree

Jun 2025

Verified booking

5/5

The ease of entry for both experiences was excellent. The guided tour in the catacombs was very educational. The views on the River tour were perfect and it was good length.

Asia

Jun 2025

Verified booking

5/5

I feel compled to leave a review based on my experience. Out of desperation we booked with Headout for a tour that was sold out everywhere else (Paris Catacombs). We read the reviews on Headout and felt that we may be risking booking with them based on all the poor reviews but decided to go for it because there really wasn't another option and by chance maybe it would work out and at least we kind of knew what the outcome could be going into it. We booked 2 months before our trip and within minutes recieved the digital tickets. This made us a bit more confortable but still we just were not sure if Headout was legit. 2 months later (last week) we headed to the Catacombs as the digital tickets instructed and they scanned perfectly. No issues, no questions, perfection! We are so thankful that the tickets were actual tickets and we weren't scammed. We never had to deal with customer service so I can't say anything in that regards but for our experience we had absolutey no issues. Based on this event we would absolutely give Headout another try!

Paul

Jun 2025

Verified booking

5/5

The experience met our expectations and hopes. No delays, no hassles, and it wasn't even crowded even though they were sold out on a Saturday. The staff permits only so many people into the Catacombes every 15 minutes and it makes for a comfortable experience, a peaceful walk and is very informative.

Rolande

Jun 2025

Verified booking

5/5

It's an impressive experience ! It's solemn, extensive and well presented. The crowds are well managed so that it's not crowded. One of my favourite experiences this trip 😊

Alain

Jun 2025

Verified booking

5/5

Headout's organization was perfect, with a small downside concerning the welcome given by the Catacombs staff.

Jose

Jun 2025

Verified booking

5/5

It's magnificent, it's an incredible thing, I liked it a lot.

Valerie

Jun 2025

Verified booking

5/5

All off it. Wish live guide audio isn't the same

Andrée

Jun 2025

Verified booking

5/5

Kindness of the people who work there, respect for the premises and presentations

Mimi

Jun 2025

Verified booking

5/5

Great guide: good instructions and information too!

Catherine

May 2025

Verified booking

5/5

The staff who checked us in were friendly and professional. The audio guide was informative. The catacombs were respectfully maintained and fascinating. Please note the stairs back to the living world are numerous and may be difficult for some.

Deborah

May 2025

Verified booking

3/5

The tour of the catacombs was very interesting and educational. However, when we arrived, our tickets were not QR coded, so that required calling 2 different numbers quickly so we wouldn't miss our paid tour entry time. Not very well organized on your part. They told us that this happens all the time. The second number I called worked and they sent the correct tickets. Also, having to wait to get the tickets within 24 hours is not comfortable for the client who has already paid in advance. You need find a new way of providing the correct tickets much earlier to your clients. I had to call again when we arrived at the Seine River Cruise to get the correct QR codes sent to me. Very inconvenient and panic producing.... you need to do better.

Celine

May 2025

Verified booking

4/5

What I liked best was that you could walk through the catacombs at your own pace and still get to know everything about the story thanks to the audio guide. So you could take enough time to look at everything in peace. I also like the fact that the audio guide is available in several languages. Furthermore, the information from the audio guide was understandable, informative and yet not too much.

Thomas

May 2025

Verified booking

4/5

The ticketing process was great and the tour was very interesting and informative. This tour is not for everyone but it gave great insight into the history of Paris and pragmatic solution to several problems.

Ruth

May 2025

Verified booking

5/5

In addition to the audio tour being interesting and informative, the staff were helpful and friendly, and the line moved quickly because they are well organized and run things well.

Petra

May 2025

Verified booking

5/5

It went really well with ordering the tickets and also at the entrance. No waiting time and the catacombs are unique. But only those who are not afraid to look at skeletons.

Julie

May 2025

Verified booking

4/5

As we were English speaking people, it was wonderful to have the audio in our language and the history of the Catacombs is amazing. So worth the visit when in Paris

Dawn

May 2025

Verified booking

5/5

Timed entry was great. Not very many people at once allowed our tour at our pace and didn't feel rushed. The audio tour was excellent. Would highly rexommend.

Carolina

May 2025

Verified booking

5/5

As a first thing, I must say that Paris is splendid. The catacombs are spectacular, impressive in a positive way. Experience that I highly recommend

Laura

May 2025

Verified booking

3/5

The history was interesting. Lines moved quickky. It wasnt really crowded inside, which was nice.

Monika

May 2025

Verified booking

5/5

Punctual admission with the time slot ticket. Very good with audio guide.

Tanya

May 2025

Verified booking

5/5

Catacombs were amazing. Getting tickets straight after booking was handy as they preferred printed tickets over qrcode.

Diane

May 2025

Verified booking

5/5

The self tour gave us time to read and understand the depth of history of the catacombs and the area.

Jorge

May 2025

Verified booking

5/5

Clean, organized - just as nice as I expected. Allowed me to proceed at my own pace.

Harald

May 2025

Verified booking

5/5

As expected, everything worked out and you should take a look at it once.

Robert

May 2025

Verified booking

5/5

I actually learned a great deal about French history and the catacombs

Valerie

May 2025

Verified booking

5/5

Ticketing was easy, wait was minimal and the experience was fantastic.

Simone

May 2025

Verified booking

4/5

Everything was great and worked out wonderfully

Alejandro

May 2025

Verified booking

5/5

very good tour and just the right time !

Joel

May 2025

Verified booking

5/5

Ease of booking online and timed entry

Kerri

May 2025

Verified booking

5/5

Wonderful and moving experience

Aimee

Nov 2025

Verified booking

5/5

Fraser

Nov 2025

Verified booking

5/5

Jimmy

Nov 2025

Verified booking

5/5

Salvador

Nov 2025

Verified booking

5/5

Mark

Nov 2025

Verified booking

5/5

Clare

Nov 2025

Verified booking

4/5

Janee

Nov 2025

Verified booking

5/5

Melissa

Oct 2025

Verified booking

4/5

Katja

Oct 2025

Verified booking

5/5

Fahem

Oct 2025

Verified booking

4/5

Angel

Oct 2025

Verified booking

5/5

Karlyn

Oct 2025

Verified booking

5/5

Alexandra

Oct 2025

Verified booking

4/5

Roger

Oct 2025

Verified booking

5/5

Sven

Oct 2025

Verified booking

5/5

Laurence

Oct 2025

Verified booking

5/5

France

Oct 2025

Verified booking

5/5

Steve

Oct 2025

Verified booking

5/5

Zuzana

Oct 2025

Verified booking

5/5

Birgit

Oct 2025

Verified booking

5/5

Elisabeth

Oct 2025

Verified booking

5/5

Christine

Oct 2025

Verified booking

5/5

Rachel

Oct 2025

Verified booking

5/5

Susanne

Oct 2025

Verified booking

4/5

Jonas

Oct 2025

Verified booking

5/5

Barbara

Oct 2025

Verified booking

5/5

Huysmans

Oct 2025

Verified booking

5/5

Anja

Oct 2025

Verified booking

5/5

Shari

Oct 2025

Verified booking

5/5

Colleen

Oct 2025

Verified booking

4/5

Susan

Oct 2025

Verified booking

5/5

Chandu

Oct 2025

Verified booking

5/5

Dilara

Oct 2025

Verified booking

5/5

Melanie

Oct 2025

Verified booking

5/5

Rose

Oct 2025

Verified booking

5/5

Daniela

Oct 2025

Verified booking

5/5

Catherine

Oct 2025

Verified booking

5/5

Ulrike

Oct 2025

Verified booking

4/5

Michael

Oct 2025

Verified booking

4/5

Ståle

Oct 2025

Verified booking

5/5

Nina

Oct 2025

Verified booking

5/5

Michel

Oct 2025

Verified booking

4/5

Samantha

Oct 2025

Verified booking

5/5

David

Oct 2025

Verified booking

4/5

Sharon

Oct 2025

Verified booking

5/5

Cody

Oct 2025

Verified booking

3/5

Dulce

Oct 2025

Verified booking

5/5

Phil

Oct 2025

Verified booking

5/5

Michelle

Oct 2025

Verified booking

5/5

Maria

Oct 2025

Verified booking

5/5

Lilly

Oct 2025

Verified booking

5/5

Natalie

Oct 2025

Verified booking

5/5

Jeremy

Oct 2025

Verified booking

5/5

Randall

Oct 2025

Verified booking

5/5

Emmi

Oct 2025

Verified booking

5/5

Sabine

Oct 2025

Verified booking

5/5

Michael

Oct 2025

Verified booking

5/5

Vivian

Oct 2025

Verified booking

4/5

Kevin

Oct 2025

Verified booking

5/5

Julie

Oct 2025

Verified booking

5/5

Hansjürgen

Sep 2025

Verified booking

2/5

We had not received an audio guide and the price was too high

Genoud

Sep 2025

Verified booking

4/5

Duane

Sep 2025

Verified booking

5/5

Thomas

Sep 2025

Verified booking

5/5

Heidi

Sep 2025

Verified booking

3/5

Caroline

Sep 2025

Verified booking

5/5

Petronella

Sep 2025

Verified booking

5/5

Franche

Sep 2025

Verified booking

5/5

Cheryl

Sep 2025

Verified booking

5/5

Ahnna

Sep 2025

Verified booking

5/5

David

Sep 2025

Verified booking

5/5

Anna

Sep 2025

Verified booking

5/5

Sarah

Sep 2025

Verified booking

5/5

Maria

Sep 2025

Verified booking

5/5

Victor

Sep 2025

Verified booking

5/5

Fernando

Sep 2025

Verified booking

5/5

Lars

Sep 2025

Verified booking

1/5

We could not recive our tickets.

Renata

Sep 2025

Verified booking

5/5

Lena

Sep 2025

Verified booking

4/5

Pia-evelyn

Sep 2025

Verified booking

5/5

Casey

Sep 2025

Verified booking

5/5

Martine

Sep 2025

Verified booking

5/5

Guillermo

Sep 2025

Verified booking

5/5

Kevin

Sep 2025

Verified booking

4/5

Nadine

Sep 2025

Verified booking

5/5

Cheryl

Sep 2025

Verified booking

5/5

William

Sep 2025

Verified booking

5/5

Olaf

Sep 2025

Verified booking

5/5

Lucca

Sep 2025

Verified booking

4/5

Claire

Sep 2025

Verified booking

5/5

Guido

Sep 2025

Verified booking

4/5

Erika

Sep 2025

Verified booking

5/5

Bettina

Sep 2025

Verified booking

4/5

Marc

Sep 2025

Verified booking

1/5

I was denied entry to catacombs with your tickets and reservation number please issue me a refund to my credit card

Catherine

Sep 2025

Verified booking

5/5

Chung

Sep 2025

Verified booking

5/5

Lars

Sep 2025

Verified booking

5/5

Alaeldin

Sep 2025

Verified booking

5/5

Hazel

Sep 2025

Verified booking

5/5

Leigh

Sep 2025

Verified booking

5/5

Maria

Sep 2025

Verified booking

5/5

Ramakrishna

Sep 2025

Verified booking

5/5

Marina

Aug 2025

Verified booking

5/5

Anja

Aug 2025

Verified booking

5/5

Harold

Aug 2025

Verified booking

5/5

Natascha

Aug 2025

Verified booking

5/5

André

Aug 2025

Verified booking

5/5

Nicole

Aug 2025

Verified booking

4/5

Ines

Aug 2025

Verified booking

5/5

Brigitte

Aug 2025

Verified booking

4/5

Jose

Aug 2025

Verified booking

4/5

Jason

Aug 2025

Verified booking

4/5

Uwe

Aug 2025

Verified booking

4/5

Miguel

Aug 2025

Verified booking

1/5

The local tour operator apparently cancelled the tour and didn't notify headout

Sian

Aug 2025

Verified booking

4/5

Marie

Aug 2025

Verified booking

5/5

Matthew

Aug 2025

Verified booking

5/5

Zaida

Aug 2025

Verified booking

5/5

Anna

Aug 2025

Verified booking

4/5

Berthelot

Aug 2025

Verified booking

4/5

Walter

Aug 2025

Verified booking

5/5

Guia

Aug 2025

Verified booking

1/5

Horrible customer support with the partner that sells the ticket. This is a scam or fraud.

Sjoukje

Aug 2025

Verified booking

5/5

Tatyana

Aug 2025

Verified booking

4/5

Wendy

Aug 2025

Verified booking

5/5

Anais

Aug 2025

Verified booking

5/5

Ingrid

Aug 2025

Verified booking

4/5

Sigrid

Aug 2025

Verified booking

4/5

Sophie

Aug 2025

Verified booking

5/5

Rene

Aug 2025

Verified booking

5/5

Debra

Aug 2025

Verified booking

5/5

Leslie

Aug 2025

Verified booking

5/5

Jennifer

Aug 2025

Verified booking

5/5

Fanny

Aug 2025

Verified booking

5/5

Huber

Aug 2025

Verified booking

1/5

I was refused entry. You cheated me out of 300€. The tickets were fake!

Olga

Aug 2025

Verified booking

5/5

Craig

Aug 2025

Verified booking

5/5

Ronen

Aug 2025

Verified booking

5/5

Samantha

Aug 2025

Verified booking

5/5

Ronald

Aug 2025

Verified booking

5/5

Deborah

Aug 2025

Verified booking

5/5

Justin

Aug 2025

Verified booking

5/5

Caroline

Aug 2025

Verified booking

4/5

Eve

Aug 2025

Verified booking

4/5

Ananda

Aug 2025

Verified booking

5/5

Nathan

Aug 2025

Verified booking

4/5

Petra

Aug 2025

Verified booking

4/5

Jaclyn

Aug 2025

Verified booking

5/5

Angela

Aug 2025

Verified booking

5/5

Paul

Aug 2025

Verified booking

5/5

Timothy

Jul 2025

Verified booking

5/5

Rebeka

Jul 2025

Verified booking

5/5

Klaus-dieter

Jul 2025

Verified booking

4/5

Ileana

Jul 2025

Verified booking

5/5

Mary

Jul 2025

Verified booking

5/5

Forrest

Jul 2025

Verified booking

5/5

Stephanie

Jul 2025

Verified booking

5/5

Heinig,

Jul 2025

Verified booking

5/5

Laura

Jul 2025

Verified booking

4/5

Kenzi

Jul 2025

Verified booking

5/5

Holly

Jul 2025

Verified booking

5/5

Natascha

Jul 2025

Verified booking

5/5

Jeffrey

Jul 2025

Verified booking

4/5

Thomas

Jul 2025

Verified booking

5/5

Humberto

Jul 2025

Verified booking

1/5

I never receive my tickets to the catacombs

Izabel

Jul 2025

Verified booking

5/5

Yohann

Jul 2025

Verified booking

5/5

Tonya

Jul 2025

Verified booking

5/5

Gabriela

Jul 2025

Verified booking

5/5

Emily

Jul 2025

Verified booking

5/5

Heeb

Jul 2025

Verified booking

5/5

Heike

Jul 2025

Verified booking

1/5

The information about the audio guide and the catacombs themselves...

Stéphanie

Jul 2025

Verified booking

5/5

Luke

Jul 2025

Verified booking

5/5

Jill

Jul 2025

Verified booking

5/5

Heather

Jul 2025

Verified booking

5/5

Julie

Jul 2025

Verified booking

5/5

Melissa

Jul 2025

Verified booking

4/5

Andrea

Jun 2025

Verified booking

5/5

Frank

Jun 2025

Verified booking

5/5

Kathleen

Jun 2025

Verified booking

5/5

Jose

Jun 2025

Verified booking

1/5

Venue was closed due to employee strike.

Michael

Jun 2025

Verified booking

1/5

Due to workers strike it was closed

Stacey

Jun 2025

Verified booking

4/5

Volkmar

Jun 2025

Verified booking

4/5

Katherine

Jun 2025

Verified booking

5/5

Lisa

Jun 2025

Verified booking

5/5

Katie

Jun 2025

Verified booking

5/5

Melanie

Jun 2025

Verified booking

2/5

would be better to print them ahead of time instead of waiting until last minute.

Philip

Jun 2025

Verified booking

1/5

The Catacombs were closed because they were on strike. Very disappointing.

Lukasz

Jun 2025

Verified booking

1/5

Trey are on strike so it was closed. It ruined my wifes visit in Paris cause she came here mainly to visit Catacombs

Barbion

Jun 2025

Verified booking

1/5

There was strike so hellishly nothing seen it was closed

Denis

Jun 2025

Verified booking

1/5

The tour was cancelled without notice or explanation. We are awaiting a full refund.

Juan

Jun 2025

Verified booking

1/5

I want my money back

Bobbi

Jun 2025

Verified booking

1/5

Closed due to strikes and NO communication before arriving

Olivia

Jun 2025

Verified booking

1/5

I couldn't do the event I paid for because it was closed and I'm not getting my money back

Brock

Jun 2025

Verified booking

5/5

Cyril

Jun 2025

Verified booking

1/5

It was closed .. I had to travel in 2 different trins tomreqxh there

Kelly

Jun 2025

Verified booking

5/5

Markus

Jun 2025

Verified booking

5/5

Amy

Jun 2025

Verified booking

5/5

Alison

Jun 2025

Verified booking

1/5

The venue was closed due to strike. I emailed about rescheduling but never heard back.

Heather

Jun 2025

Verified booking

1/5

Catacombs were closed. We want a refund

Katherine

Jun 2025

Verified booking

1/5

impossible to use due to a strike that prevented those registered for the tour from taking it!

Katharina

Jun 2025

Verified booking

1/5

There was a strike in the catacombs. Admission was not possible.

James

Jun 2025

Verified booking

1/5

Hi there. Venue was closed on our booked day. Awaiting your response for a refund please.

Maria

Jun 2025

Verified booking

4/5

Risto

Jun 2025

Verified booking

5/5

Susanne

Jun 2025

Verified booking

5/5

Sharon

Jun 2025

Verified booking

4/5

Sonja

Jun 2025

Verified booking

5/5

Erkan

Jun 2025

Verified booking

5/5

Ilona

May 2025

Verified booking

5/5

Ramona

May 2025

Verified booking

5/5

Elad

May 2025

Verified booking

3/5

Rebecca

May 2025

Verified booking

5/5

Heather

May 2025

Verified booking

5/5

Benjamin

May 2025

Verified booking

4/5

Robert

May 2025

Verified booking

5/5

Alexis

May 2025

Verified booking

5/5

Marilyn

May 2025

Verified booking

5/5

Manon

May 2025

Verified booking

3/5

Jörg

May 2025

Verified booking

3/5

Jorge

May 2025

Verified booking

5/5

Jillian

May 2025

Verified booking

5/5

Andrew

May 2025

Verified booking

4/5

Michael

May 2025

Verified booking

5/5

Joel

May 2025

Verified booking

5/5

Jamie

May 2025

Verified booking

5/5

Daniel

May 2025

Verified booking

5/5

Margaret

May 2025

Verified booking

5/5

Mandy

May 2025

Verified booking

5/5

Diane

May 2025

Verified booking

5/5

Lisa

May 2025

Verified booking

5/5

José

May 2025

Verified booking

5/5

Pamela

May 2025

Verified booking

3/5

Samuel

May 2025

Verified booking

4/5

Elaine

May 2025

Verified booking

4/5

Veronica

May 2025

Verified booking

5/5

Azusa

May 2025

Verified booking

4/5

Nicole

May 2025

Verified booking

5/5

Sheryl

May 2025

Verified booking

4/5

Cyndie

May 2025

Verified booking

5/5

Pat

May 2025

Verified booking

5/5

Dolf

May 2025

Verified booking

4/5

Daniela

May 2025

Verified booking

4/5

Thomas

May 2025

Verified booking

4/5

Parthier

May 2025

Verified booking

5/5

Brenda

May 2025

Verified booking

5/5

Terry

May 2025

Verified booking

5/5

Croe

May 2025

Verified booking

1/5

I was Working trouble (greve) - no entry possible

Joanne

May 2025

Verified booking

5/5

Christin

May 2025

Verified booking

5/5

Jose

May 2025

Verified booking

5/5

David

May 2025

Verified booking

2/5

Audio guide was terrible. There was no help available.

Renata

May 2025

Verified booking

4/5

Kerstin

May 2025

Verified booking

3/5

Garcia

May 2025

Verified booking

4/5

Raelene

May 2025

Verified booking

5/5

Viacheslav

May 2025

Verified booking

4/5

Arnoud

May 2025

Verified booking

5/5

Karen

May 2025

Verified booking

5/5

Silvia

May 2025

Verified booking

3/5

Noelia

May 2025

Verified booking

5/5

Christoph

May 2025

Verified booking

5/5

Bouvier

May 2025

Verified booking

5/5

Jutta

May 2025

Verified booking

5/5

Jason

May 2025

Verified booking

1/5

Megan

May 2025

Verified booking

5/5

Peggy

May 2025

Verified booking

5/5

Everything worked from start to finish and the catacombs of Paris are highly recommended. We were able to learn a lot through the audio guide.

Christina

May 2025

Verified booking

5/5

It all worked wonderfully!

Corinne

May 2025

Verified booking

5/5

I bought these tickets for my daughters. They were both very moved by the historical aspects. However, I do not know why I was forced to pay for the boat excursion when purchasing the ticket for my 2nd daughter.

Frank

Apr 2025

Verified booking

5/5

Great journey and explanation of why the tunnels were dug

Wera

Apr 2025

Verified booking

5/5

It was good that we had already booked our tickets online. Admission was very organized and we were let in at the exact time we had booked. The tour was with an audio guide and that worked very well. The catacombs themselves are worth a visit. From us 5 stars

Marek

Apr 2025

Verified booking

4/5

The best of using headout is that i could book a ticket for Catacombs many weeks in advance. And the Catacombs and Seine River Cruise were impressive.

Stefan

Apr 2025

Verified booking

4/5

It was simply impressive

John

Apr 2025

Verified booking

4/5

The history behind it, and the ultimate solution to address problems

Mary

Apr 2025

Verified booking

5/5

Great and amazing tour. Tickets received in advance. Audio guide explained it all. The bone restoration was amazing and interesting

John

Apr 2025

Verified booking

4/5

The ability to get tickets for an attraction that seemed to be sold out

Sandra

Apr 2025

Verified booking

4/5

It was very nice. Just overpriced

Schmid

Apr 2025

Verified booking

5/5

Despite skepticism as to whether I would get the tickets in time, everything worked out and the tickets were on my e-mail in the morning. Catacombs mega impressive and Seine ride relaxing.

Miss

Apr 2025

Verified booking

5/5

It was a really great experience, interesting and informative, started on time with no problems

Susan

Apr 2025

Verified booking

5/5

Great experience! There are a lot of steps down and back up (spiral staircase)! Learned quite a bit about why Paris has the catacombs and how long they have been there.

Stephen

Apr 2025

Verified booking

4/5

Interesting your and nice neighborhood. App and ticket messaging is a bit complicated. It met my expectations. The bateaux Mouches was a challenge but all well I don't think these should be paired

Amelia

Apr 2025

Verified booking

4/5

Awesome experience and highly recommend! However, the ticketing was difficult. I had to download a pdf for each ticket separately and then take a screenshot of each one separately and then scan those. Would be much better if all tickets were on one pdf or you could scroll through them.

Robin

Apr 2025

Verified booking

5/5

Well organized, clean tunnels.

Christine

Apr 2025

Verified booking

5/5

Excellent tour guide with vast knowledge of the history of the area. Was well-paced and informative tour!

Giles

Apr 2025

Verified booking

5/5

I had a great experience with my guide Saeed! He was extremely knowledgeable not just regarding the Catacombs but Paris as a whole. Would recommend!

Michelle

Apr 2025

Verified booking

3/5

It was very tedious with the tickets and it was unclear for a long time whether it would work at all If the tickets are only confirmed on the same day at 09:00 and then the idea is to be on site at 10:45, it is not possible depending on the route. When we were there, everything went as expected.

David

Apr 2025

Verified booking

5/5

Very interesting venue. Very well organised

Brett

Apr 2025

Verified booking

5/5

Hi, we had a great time and our guide , Anthony, was extremely knowledgeable and made the tour very enjoyable. Thankyou.

Cyrille

Mar 2025

Verified booking

4/5

Audio guides could be tested before distribution

Werner

Mar 2025

Verified booking

4/5

Two great events, only the delivery of the tickets for the Seine cruise was a bit of a hassle

Alexander

Mar 2025

Verified booking

3/5

The rest was otherwise very impressive.

Tammy

Mar 2025

Verified booking

5/5

Excellent tour great instructions would book through you again !

Sabine

Mar 2025

Verified booking

3/5

I had to write them 3 times before i finally got my tickets!

Peter

Mar 2025

Verified booking

4/5

It was a great experience, we can recommend it to others.

Steven

Mar 2025

Verified booking

4/5

The catacombs are great to see. Unlike anything I've seen before

Billion

Mar 2025

Verified booking

3/5

The location is magnificent, but the price is unjustified 70€ per person is exorbitant

Mónica

Mar 2025

Verified booking

5/5

All very spectacular. The worst thing was having to go down so many stairs and that many things were closed.

Lynne

Mar 2025

Verified booking

5/5

Easy to navigate the website, the catacombs were very interesting and the audio guide most helpful! Highly recommend!

Jeremy

Mar 2025

Verified booking

3/5

The guide was a little unsure of historical details and relied on the wow factor of the skeletal remains and some stone sculpture in the catecombs. I expected a detailed serious history journey for €158. I did not receive that but received instead a learnt off script. Answers of questions outside of that script were unsatisfactory.

Karim

Mar 2025

Verified booking

5/5

There was little queuing at the catacombes and to go to the river Seine which was a 20 minute bus ride away from the catacombes had no pressure about it as one could go on any boat tour that left every half an hour until night time.

Michael

Mar 2025

Verified booking

5/5

Saeed was excellent and clearly loved the history and the topic!

Cara

Mar 2025

Verified booking

5/5

Awesome. My daughter loved it. Staff very helpful

Christina

Mar 2025

Verified booking

5/5

Catacombs were an awesome experience

Cronauer

Mar 2025

Verified booking

5/5

Everything was uncomplicated and went quickly...headout gladly again!

Myra

Mar 2025

Verified booking

5/5

I thought that the information presented in the catacombs was well done, and the audio guide was very helpful.. One suggestion: please warn people that they will need to walk 130 steps down and 130 steps up. That's it. For the rest, the visit was excellent! I will definitely recommend the visit to friends and acquaintances, with the caveat about the steps. :-)

Lyn

Mar 2025

Verified booking

5/5

Making the reservation was easy and when we arrived it was very fluid- we didn't wait and everything went smoothly.

Ccpm

Mar 2025

Verified booking

4/5

We got that which was offered

Trish

Mar 2025

Verified booking

4/5

Ticketing was good, easily saved to the wallet

Constanze

Mar 2025

Verified booking

5/5

A very special atmosphere in the catacombs.

John

Mar 2025

Verified booking

5/5

Fantastic experience 👏🏼 highly recommended

Jodie

Mar 2025

Verified booking

4/5

The tour was well organised and easy to participate in. Complimentary headsets gave interesting and informative information. If you suffer with asthma, i would recommend ensuring you have a ventolin.

Petoud

Mar 2025

Verified booking

5/5

Everything. It was a great discovery.

Shannon

Feb 2025

Verified booking

5/5

I was really thankful for the recorded information we could listen to as we traveled through the Catacombs. Took my family through - 54, 49, 22, 16 and 16. We ALL learned something about this important underground location.

Amy

Feb 2025

Verified booking

5/5

We had a great tour guide, who had funny and interesting stories to tell about the catecombs!

Martin

Feb 2025

Verified booking

5/5

Entry on time and well organized. A possibility to deposit backpacks and bags would be nice. All the staff were very friendly. The individual stations are very well illustrated and explained in detail via the audio guide. You have to take your time and let the site sink in. Very impressive and an absolute must.

Kirsty

Feb 2025

Verified booking

4/5

Easy to find, queue wasn't too big, the experience itself was interesting seeing all the bones, very different from a usual tourist attraction, not something I could do again I think once is enough

Victor

Feb 2025

Verified booking

5/5

An unforgettable experience And all organized

Timothy

Feb 2025

Verified booking

5/5

The endless tunnels, the amount of bones really can't be understood without seeing them. The history is so amazing!!

James

Feb 2025

Verified booking

5/5

Very interesting and different site to visit in Paris. Easy to find and a short hop on the Metro from central Paris. Well organized entry and would recommend the audio guide to get the best from the experience.

Ricardo

Feb 2025

Verified booking

4/5

It was fun. But the ticket was far too expensive here.

Nick

Feb 2025

Verified booking

5/5

Very simple to purchase the tickets , would be better if you could add them to Google wallet, had to faff about with the email getting screenshots to avoid delay at the entrance. The experience of the catacombs was excellent, but probably wouldn't do it again. Be warned 130 spiral staircase on the way down and 86 on the way up. Ground in the passageways is a little uneven in places and low roofs.

Michele

Feb 2025

Verified booking

5/5

Impressive!!, superb experience!!

Maria

Feb 2025

Verified booking

5/5

Easy to buy the ticket, the ticket was downloaded onto my phone in 24 hours and we were able to enjoy skipping the line with a timed entry.

Stern

Feb 2025

Verified booking

4/5

Good welcome. Very good visit.

Matthew

Feb 2025

Verified booking

5/5

Very well organised tour. The self tour guides worked perfectly and were easy to use. Such an unbelievable place to visit, its a real must while in Paris. Great value for money too.

Rachel

Feb 2025

Verified booking

4/5

The audio guide was clear and we could take our time walking through. Timed entry means it was never crowded.

Yvonne

Feb 2025

Verified booking

5/5

Thanks to the audio guide, you are well informed about the history. Very worth seeing

Tina

Feb 2025

Verified booking

5/5

Fun attraction!!! We enjoyed it!!!

Peter

Feb 2025

Verified booking

5/5

Beziek to Catacombs is, except occasionally a bit macabre, wonderfully impressive! Audioguide very good. Truly unique to experience that 120 steps below "ordinary" Paris there is still so much to see!

Patrick

Feb 2025

Verified booking

5/5

Everything looked very 8interesting,

Fabrice

Feb 2025

Verified booking

4/5

The catacombs, a place under Paris that questions, surprises and mystifies....

Nabaoui

Feb 2025

Verified booking

4/5

History of the places and treatment of burials of the dead in Paris

Leisha

Feb 2025

Verified booking

3/5

We were supposed to receive 4 downliable tixs for the catacombs and river seine cruise. Only 1 catacombs ticket came and 0 river cruise tixs. We had to purchase new river cruise tixs. That cost me an additional)40.

Jack

Feb 2025

Verified booking

3/5

It was the catacombs; absolutely incredible to see a real eerie sense. Very pleased we went. It was an absolutely tiny section when you think they sprawl for over 300miles e.g There are 15 short audio play points in total. Feels longer walking up and down the 20 metres of spiralling staircase. You're not allowed a pram inside and they won't let you store a folded pram in the plentiful space where they hand out the audio guides so we had to pay a cafe across the road €5 to look after it.

Christine

Jan 2025

Verified booking

5/5

Such a wonderful insight into centuries past was very moving and certainly well worth the tour

Stephanie

Jan 2025

Verified booking

5/5

I loved everything about it and the experience was great!!! I highly recommend it!

Surin

Jan 2025

Verified booking

5/5

It was such an unique experience.

Evan

Jan 2025

Verified booking

5/5

It is such a unique experience. The audio guides significantly enhance the experience and the understanding of the venue. Definitely worth doing.

Heidi

Jan 2025

Verified booking

5/5

An experience out of the ordinary. Very good audio and explanations. Highly recommended!

Andrea

Jan 2025

Verified booking

5/5

Everything was perfect & historical & haunting to see!

Donna

Jan 2025

Verified booking

4/5

Easy to find and use the tickets - better than I expected. The Catacombs themselves were very interesting. Overall great!

Matthew

Jan 2025

Verified booking

5/5

All went as expected. Seamless. Hassle free.

Xabier

Jan 2025

Verified booking

5/5

Easy to find the site and access. The spectacular catacombs were worth seeing.

Toquant

Jan 2025

Verified booking

5/5

Very well organized and easy-to-use application

L.l.

Jan 2025

Verified booking

5/5

Despite many warnings about fake tickets, oonour first time through Head Out worked super!

Carrie

Jan 2025

Verified booking

5/5

Great tour guide! Well timed and organized!

Isabel

Dec 2024

Verified booking

4/5

Something different, but far too expensive!

Christina

Dec 2024

Verified booking

5/5

We toured the Paris Catacombs with tour guide Jonny on Christmas Eve. He was so much fun to talk to and gave us information in a way that made it so very interesting and easy to follow despite our fatigue from flying into France that morning.

Fernando

Dec 2024

Verified booking

5/5

An unparalleled and unique experience. Thank you

Arie

Dec 2024

Verified booking

4/5

It was very impressive never knew so many people were buried there

Maree

Dec 2024

Verified booking

5/5

Really interesting view of what happened underneath Paris

Ruth

Dec 2024

Verified booking

5/5

I liked the audio guide and boring able to do the experience at our own pace.

Christel

Dec 2024

Verified booking

4/5

Be sure to order your tickets early! We booked the night before and found ourselves at the catacombs without valid tickets. After contacting an employee (keep calling!) we got the correct tickets in the mail. That was a bit stressful but otherwise top!

Selena

Dec 2024

Verified booking

4/5

great friely staff. incredible experience!

Carol

Nov 2024

Verified booking

5/5

So interesting . I really found it an unusual experience but fascinating

Marcus

Nov 2024

Verified booking

5/5

I enjoyed learning about the history of the site and why it was built along with all of the issues that surrounded it.

Laurie

Nov 2024

Verified booking

4/5

The audioguide was very good and informative, the experience of walking through the catacombs was sobering and affecting. The only trouble we had was in downloading our tickets, because we had slow WiFi, but when the young attendant at the catacombs helped us use the fast WiFi there, the problem was resolved.

Lim

Nov 2024

Verified booking

5/5

E-Tickets received in email without any hassles. Give five stars for headout's efficiency and we also booked from them for Versailles. Just that at the Seine cruise, after we entered the line for the cruise, a staff working at the entrance approached us and instructed us, in an extremely impolite tone, to exit the queue and go back to the end of the queue again. I had to ask him why 3 times before he told me his reason. He mistook that we had crossed under the cruise line to get to the front of the queue. I told him to verify the facts with his colleague at the entrance, as I actually had a conversation with the first guy before entry. He did apologize after the verification, but the fact was also that there was nobody behind us. Not the only time I'd suffered French arrogance from those in the service industry. Same feeling I had with the numerous comments I've read on other websites: if you do not have a welcoming and accommodating nature, do not work in the travel or service industry. It is normal for tourists to ask questions and seek verification as we do not live in the city and most do not speak your language. Please be more accommodating, and not destroy the country's good image with arrogance. You are at the front line and the first choice whom tourists seek help from. The general public was helpful and polite, and at no time we felt threatened or intimidated.

Vicki

Nov 2024

Verified booking

5/5

I loved that the audio guide let me go at my own pace.

Robert

Nov 2024

Verified booking

4/5

Very thoughtful and organized Enjoyed the audio ture filled with history and explanation. Thank you

Katrine

Nov 2024

Verified booking

5/5

Really amazing experience!! Thank you Igor!!

Russell

Nov 2024

Verified booking

5/5

The attraction was amazing, well-thought out and a chilling historical education. Thank you! It was super easy to book, the people at the entrance guiding us in were friendly and accommodating. All around a fantastic time! I'd definitely recommend this to all!

Gael

Nov 2024

Verified booking

5/5

It had availability when no other places had

Leslie

Nov 2024

Verified booking

5/5

Liked the self guided tour and how accommodating the staff at the boat tour were in helping my elderly father. They were very kind

Chong

Nov 2024

Verified booking

5/5

Discovery and simplicity with the audioguide.

Lars

May 2025

Verified booking

1/5

Albertus

May 2025

Verified booking

1/5

Due to a strike, the catacombs were closed this week. Would like the money back.

Dan

May 2025

Verified booking

1/5

We showed up for our tour and the catacombs were closed. Reached out to support but never hear back regarding a refund.

Bonanomi

May 2025

Verified booking

1/5

The catacombs were closed. Nothing was communicated and no reimbursement was made. 258€!!!! Lost

Maria

May 2025

Verified booking

2/5

I just wrote that I didn't get in because of a strike. Why do I get 2 emails to rate my experience?

Auður

May 2025

Verified booking

1/5

Mia

May 2025

Verified booking

1/5

Chad

Apr 2025

Verified booking

1/5

The venue was closed after traveling it due to strike

Utkarsh

Apr 2025

Verified booking

5/5

Alaa

Apr 2025

Verified booking

1/5

Mateus

Apr 2025

Verified booking

5/5

Elisabeth

Apr 2025

Verified booking

5/5

Sabine

Apr 2025

Verified booking

5/5

Harold

Apr 2025

Verified booking

5/5

Fabrice

Apr 2025

Verified booking

5/5

Andrea

Apr 2025

Verified booking

5/5

Tora

Apr 2025

Verified booking

5/5

Flügel

Apr 2025

Verified booking

5/5

Sina

Apr 2025

Verified booking

4/5

Natalie

Apr 2025

Verified booking

5/5

Kathrin

Apr 2025

Verified booking

5/5

Diana

Apr 2025

Verified booking

5/5

Aikaterini

Apr 2025

Verified booking

2/5

Peter

Apr 2025

Verified booking

5/5

Chantelle

Apr 2025

Verified booking

4/5

Rosemarie

Apr 2025

Verified booking

5/5

Patrick

Apr 2025

Verified booking

5/5

Lisa

Apr 2025

Verified booking

5/5

Debbie

Apr 2025

Verified booking

4/5

Pail

Apr 2025

Verified booking

1/5

Utkarsh

Apr 2025

Verified booking

5/5

Utkarsh

Apr 2025

Verified booking

5/5

Nancie

Apr 2025

Verified booking

5/5

Rene

Apr 2025

Verified booking

4/5

Michelle

Apr 2025

Verified booking

5/5

Joshua

Apr 2025

Verified booking

4/5

Caroline

Apr 2025

Verified booking

5/5

Robert

Apr 2025

Verified booking

1/5

I ended up paying for four tickets when I only needed two. I won't be using Headout again.

Ilona

Apr 2025

Verified booking

3/5

Jose

Apr 2025

Verified booking

5/5

Rebecca

Apr 2025

Verified booking

5/5

Joanna

Apr 2025

Verified booking

3/5

Allison

Apr 2025

Verified booking

4/5

Hatton

Apr 2025

Verified booking

2/5

The tickets weren't the right ones and it's a pain to get the right ones from your services.

Cynthia

Apr 2025

Verified booking

5/5

Christian

Apr 2025

Verified booking

5/5

Rafa?

Apr 2025

Verified booking

5/5

Guylaine

Apr 2025

Verified booking

5/5

Eric

Apr 2025

Verified booking

5/5

Paul

Apr 2025

Verified booking

5/5

Damaris

Apr 2025

Verified booking

5/5

A-marie

Apr 2025

Verified booking

4/5

Merry

Apr 2025

Verified booking

4/5

Hanna

Apr 2025

Verified booking

5/5

Héluin

Mar 2025

Verified booking

5/5

Melanie

Mar 2025

Verified booking

5/5

Janice

Mar 2025

Verified booking

5/5

Stefan

Mar 2025

Verified booking

5/5

Christina

Mar 2025

Verified booking

5/5

Veronica

Mar 2025

Verified booking

1/5

The catacombs were closed with no notice. They said I would get a refund in two weeks

Jennifer

Mar 2025

Verified booking

5/5

Axel

Mar 2025

Verified booking

5/5

Elles

Mar 2025

Verified booking

4/5

Mike

Mar 2025

Verified booking

4/5

Alzina

Mar 2025

Verified booking

5/5

Mar 2025

Verified booking

4/5

Utkarsh

Mar 2025

Verified booking

5/5

Urszula

Mar 2025

Verified booking

4/5

Margaret

Mar 2025

Verified booking

5/5

Danielle

Mar 2025

Verified booking

5/5

Christoph

Mar 2025

Verified booking

3/5

William

Mar 2025

Verified booking

5/5

Małgorzata

Mar 2025

Verified booking

3/5

Sara

Mar 2025

Verified booking

5/5

Toni

Mar 2025

Verified booking

5/5

Eleanor

Mar 2025

Verified booking

1/5

My tour was cancelled and no one has been able to talk to me other than a chatbot.

Jan

Mar 2025

Verified booking

1/5

The staff were on strike and it was closed so I paid for the tickets but wasn't allowed in

Dana

Mar 2025

Verified booking

4/5

Dona

Mar 2025

Verified booking

5/5

Julie

Mar 2025

Verified booking

5/5

Richard

Mar 2025

Verified booking

5/5

Tonya

Mar 2025

Verified booking

1/5

Was closed due to workers strike

Brian

Mar 2025

Verified booking

1/5

The catacombs were closed due to a workers strike and we could not enter.

Kira-marie

Mar 2025

Verified booking

4/5

Helen

Mar 2025

Verified booking

4/5

Bernardo

Mar 2025

Verified booking

5/5

André

Mar 2025

Verified booking

5/5

Mar 2025

Verified booking

5/5

Victor

Mar 2025

Verified booking

5/5

Susan

Mar 2025

Verified booking

4/5

Ingrid

Mar 2025

Verified booking

5/5

Dirk

Mar 2025

Verified booking

5/5

Jack

Mar 2025

Verified booking

5/5

Laroche

Mar 2025

Verified booking

5/5

Amanda

Mar 2025

Verified booking

5/5

Nigel

Mar 2025

Verified booking

4/5

Amanda

Mar 2025

Verified booking

5/5

Trevor

Mar 2025

Verified booking

5/5

Johanna

Mar 2025

Verified booking

5/5

Hugo

Mar 2025

Verified booking

5/5

David

Mar 2025

Verified booking

5/5

Bradley

Mar 2025

Verified booking

4/5

Giorgia

Mar 2025

Verified booking

5/5

Nicholas

Mar 2025

Verified booking

5/5

Gabriel

Mar 2025

Verified booking

5/5

Giovanna

Mar 2025

Verified booking

5/5

Martin

Mar 2025

Verified booking

4/5

Jacqulyn

Mar 2025

Verified booking

5/5

Betty

Mar 2025

Verified booking

4/5

Jean-sébastien

Mar 2025

Verified booking

5/5

Matias

Mar 2025

Verified booking

5/5

Mark

Mar 2025

Verified booking

5/5

Ryota

Mar 2025

Verified booking

5/5

Laurence

Mar 2025

Verified booking

4/5

Esther

Mar 2025

Verified booking

5/5

Julia

Mar 2025

Verified booking

5/5

Patrik

Mar 2025

Verified booking

5/5

Fofana

Mar 2025

Verified booking

5/5

Melanie

Mar 2025

Verified booking

5/5

Duranty

Mar 2025

Verified booking

4/5

Thomas

Mar 2025

Verified booking

5/5

Jacques

Mar 2025

Verified booking

4/5

Natalie

Feb 2025

Verified booking

5/5

Nadine

Feb 2025

Verified booking

4/5

Erdas

Feb 2025

Verified booking

5/5

Borgny

Feb 2025

Verified booking

4/5

Stefan

Feb 2025

Verified booking

3/5

Brochot

Feb 2025

Verified booking

4/5

Cheree

Feb 2025

Verified booking

5/5

Herrera

Feb 2025

Verified booking

5/5

Martina

Feb 2025

Verified booking

5/5

Adriana

Feb 2025

Verified booking

1/5

I could not download the tickets and did not get to do the Seine cruise. Please refund money. Thank you.

Alex

Feb 2025

Verified booking

5/5

Andreas

Feb 2025

Verified booking

5/5

Carole

Feb 2025

Verified booking

5/5

Rouzaud

Feb 2025

Verified booking

4/5

Marchiani

Feb 2025

Verified booking

5/5

Carl

Feb 2025

Verified booking

5/5

Gaucher

Feb 2025

Verified booking

3/5

Stephanie

Feb 2025

Verified booking

5/5

Andrew

Feb 2025

Verified booking

5/5

Shannon

Feb 2025

Verified booking

4/5

Geoffrey

Feb 2025

Verified booking

1/5

Seine cruise was beautiful.

Mark

Feb 2025

Verified booking

5/5

Leigh-jayne

Feb 2025

Verified booking

5/5

Patrick

Feb 2025

Verified booking

4/5

Feb 2025

Verified booking

4/5

Brandon

Feb 2025

Verified booking

1/5

Seine river cruise would not accept QR code and the pdf version of tickets were blank for river cruise.

Gabriela

Feb 2025

Verified booking

5/5

Oscar

Feb 2025

Verified booking

5/5

Jean-marc

Feb 2025

Verified booking

5/5

Nancy

Feb 2025

Verified booking

5/5

Rouzaud

Feb 2025

Verified booking

4/5

Paul

Feb 2025

Verified booking

5/5

Christen

Feb 2025

Verified booking

5/5

Anne

Feb 2025

Verified booking

5/5

David

Feb 2025

Verified booking

5/5

Deirdre

Feb 2025

Verified booking

4/5

Nicolas

Feb 2025

Verified booking

5/5

Valentin

Feb 2025

Verified booking

5/5

Mikolaj

Feb 2025

Verified booking

4/5

Tomasz

Feb 2025

Verified booking

5/5

Perrine

Feb 2025

Verified booking

5/5

Anna

Feb 2025

Verified booking

5/5

Clapsan

Feb 2025

Verified booking

4/5

Joineau

Feb 2025

Verified booking

5/5

Daniel

Feb 2025

Verified booking

4/5

Greg

Feb 2025

Verified booking

4/5

Chan

Feb 2025

Verified booking

5/5

Raman

Feb 2025

Verified booking

5/5

Dave

Feb 2025

Verified booking

5/5

Fayolle

Feb 2025

Verified booking

5/5

Nadia

Feb 2025

Verified booking

4/5

Brooke

Feb 2025

Verified booking

4/5

Paul

Feb 2025

Verified booking

5/5

Monica

Feb 2025

Verified booking

5/5

Nathalie

Feb 2025

Verified booking

5/5

Danijela

Feb 2025

Verified booking

5/5

Robert

Feb 2025

Verified booking

4/5

Juan

Feb 2025

Verified booking

5/5

Christina

Feb 2025

Verified booking

4/5

Mirko

Feb 2025

Verified booking

5/5

Rullier

Feb 2025

Verified booking

4/5

Marijke

Feb 2025

Verified booking

4/5

Amh

Feb 2025

Verified booking

5/5

Aviana

Feb 2025

Verified booking

5/5

Martha

Feb 2025

Verified booking

4/5

Sophie

Feb 2025

Verified booking

5/5

Mark

Feb 2025

Verified booking

5/5

Marlies

Jan 2025

Verified booking

5/5

Parker

Jan 2025

Verified booking

5/5

Tina

Jan 2025

Verified booking

4/5

Frank

Jan 2025

Verified booking

4/5

Mark

Jan 2025

Verified booking

4/5

Karen

Jan 2025

Verified booking

5/5

Ionescu

Jan 2025

Verified booking

5/5

Jan 2025

Verified booking

4/5

Kayla-jade

Jan 2025

Verified booking

5/5

Jonas

Jan 2025

Verified booking

5/5

Teagan

Jan 2025

Verified booking

4/5

Jennifer

Jan 2025

Verified booking

5/5

Nicholas

Jan 2025

Verified booking

5/5

Claire

Jan 2025

Verified booking

5/5

Judith

Jan 2025

Verified booking

5/5

Jean-claude

Jan 2025

Verified booking

4/5

Ross

Jan 2025

Verified booking

5/5

Marco

Jan 2025

Verified booking

4/5

Steven

Jan 2025

Verified booking

5/5

Van

Jan 2025

Verified booking

5/5

Tehmina

Jan 2025

Verified booking

4/5

Benmeziani

Jan 2025

Verified booking

4/5

Susan

Jan 2025

Verified booking

4/5

Oseas

Jan 2025

Verified booking

4/5

Alexis

Jan 2025

Verified booking

5/5

Mary

Jan 2025

Verified booking

5/5

Kelly

Jan 2025

Verified booking

5/5

Ulrich

Jan 2025

Verified booking

3/5

Sebastian

Jan 2025

Verified booking

5/5

Petry

Jan 2025

Verified booking

5/5

Jose

Jan 2025

Verified booking

5/5

Marzena

Jan 2025

Verified booking

3/5

Michael

Jan 2025

Verified booking

5/5

Joeri

Jan 2025

Verified booking

5/5

Jason

Jan 2025

Verified booking

5/5

Filippo

Jan 2025

Verified booking

5/5

Olga

Jan 2025

Verified booking

5/5

Jeanine

Jan 2025

Verified booking

5/5

Jimmy

Jan 2025

Verified booking

5/5

Jeremy

Jan 2025

Verified booking

5/5

Tessari

Jan 2025

Verified booking

4/5

Lamy

Dec 2024

Verified booking

5/5

Sylviane

Dec 2024

Verified booking

2/5

Your rate is not justified, no advantage, treatment like people who paid the normal rate.

Durga

Dec 2024

Verified booking

5/5

Richard

Dec 2024

Verified booking

5/5

Kevin

Dec 2024

Verified booking

5/5

Benjamin

Dec 2024

Verified booking

5/5

Boanerges

Dec 2024

Verified booking

5/5

Javier

Dec 2024

Verified booking

4/5

Delphine

Dec 2024

Verified booking

5/5

Pipit

Dec 2024

Verified booking

1/5

The ticket for the river cruise was denied.

Inge

Dec 2024

Verified booking

5/5

Anna

Dec 2024

Verified booking

4/5

Fatiha

Dec 2024

Verified booking

5/5

Kevin

Dec 2024

Verified booking

4/5

Elizabeth

Dec 2024

Verified booking

5/5

Mats

Dec 2024

Verified booking

5/5

Dennis

Dec 2024

Verified booking

3/5

Boulinguez

Dec 2024

Verified booking

4/5

Olaoluwa

Dec 2024

Verified booking

5/5

Rowan

Dec 2024

Verified booking

4/5

Lecroq

Dec 2024

Verified booking

5/5

Stine

Dec 2024

Verified booking

4/5

Jaime

Dec 2024

Verified booking

5/5

Othman

Dec 2024

Verified booking

5/5

Vincent

Dec 2024

Verified booking

4/5

Simon

Dec 2024

Verified booking

3/5

Durando

Dec 2024

Verified booking

1/5

We were unable to access the site due to strike action.

Marina

Dec 2024

Verified booking

3/5

Christopher

Dec 2024

Verified booking

5/5

Andrea

Dec 2024

Verified booking

5/5

Natalie

Dec 2024

Verified booking

4/5

Yonatan

Dec 2024

Verified booking

5/5

Natalie

Dec 2024

Verified booking

5/5

Douglas

Nov 2024

Verified booking

5/5

Dragana

Nov 2024

Verified booking

5/5

François

Nov 2024

Verified booking

4/5

Tracey

Nov 2024

Verified booking

5/5

David

Nov 2024

Verified booking

5/5

Alvaro

Nov 2024

Verified booking

4/5

Silvana

Nov 2024

Verified booking

4/5

Rudi

Nov 2024

Verified booking

3/5

Enrique

Nov 2024

Verified booking

5/5

Sarah

Nov 2024

Verified booking

5/5

Amy

Nov 2024

Verified booking

5/5

Luc

Nov 2024

Verified booking

4/5

Lenaik

Nov 2024

Verified booking

5/5

Gerard

Nov 2024

Verified booking

4/5

Ian

Nov 2024

Verified booking

5/5

Michael

Nov 2024

Verified booking

5/5

Brandon

Nov 2024

Verified booking

4/5

Ana

Nov 2024

Verified booking

5/5

Charlsie

Nov 2024

Verified booking

5/5

Sasho

Nov 2024

Verified booking

3/5

Tamara

Nov 2024

Verified booking

4/5

Gary

Nov 2024

Verified booking

5/5

Thomas

Nov 2024

Verified booking

4/5

Melody

Nov 2024

Verified booking

5/5

Anthony

Nov 2024

Verified booking

5/5

Edwige

Nov 2024

Verified booking

4/5

Hejda

Nov 2024

Verified booking

5/5

Vanesa

Nov 2024

Verified booking

5/5

Victoria

Nov 2024

Verified booking

5/5

Sylvia

Nov 2024

Verified booking

3/5

James

Nov 2024

Verified booking

5/5

Dheilly

Nov 2024

Verified booking

5/5

Valerie

Nov 2024

Verified booking

5/5

Oksana

Nov 2024

Verified booking

5/5

Marina

Nov 2025

Verified booking

1/5

I had to pay twice for the entrance ticket because they did not recognize the one you issued. Therefore I request a refund for the tickets.

Imke

Nov 2025

Verified booking

1/5

The tickets were supposed to be there 12 hours before the start. The tickets were still not there 3 hours before the start. The tickets were only sent shortly before on request. But it was still complicated, would not recommend anyone to book with them

Vandergeten

Oct 2025

Verified booking

1/5

I had received an email with a QR-code with the reservation for 5 people. When I went to the ticket office I was asked for individual tickets. This was not clearly indicated on the e-mail message. This is the only visit in Paris where I've had such a mess!

Gunnar

Oct 2025

Verified booking

1/5

We were unfortunately too late at the meeting point no chance to rebook or get another slot just bad luck totally inflexible does not matter the people are still coming

Christian

Oct 2025

Verified booking

1/5

Als wir schlussendlich doch hereingelassen wurden war die Tour sehr gut und interessant. Aber das mit Abstand unfreundlichste und arroganteste Personal vor Ort welches ich je erlebt habe. Wir waren nicht die einzigen vor Ort die vom Personal katastrophal behandelt wurden

Alexander

Oct 2025

Verified booking

2/5

Unfortunately, I was not offered the children's price when I booked online. On site, an exchange of the adult ticket for a child ticket was refused. The price difference between the local children's price of 12 euros and the booked adult ticket of 46.50 euros is unfortunately very large and the additional price was of course very annoying...

Oren

Oct 2025

Verified booking

2/5

The instructions in the event email were misleading and confusing, and I missed my timed entry because I went to the wrong place. The link in Headout's email to a support page is broken. The support number was another 3rd party who couldn't help me and gave me an incorrect number to contact headout directly. After calling back, I was given a different tnumber that was also disconnected. I only managed to get a response from the support team via email the day after my trip. The actual experience itself was great, no thanks to headout, who only served as glorified ticket scalpers.

Abbas

Oct 2025

Verified booking

1/5

I booked this tour mainly to visit the Catacombs, but unfortunately, on the day of my visit, the Catacombs were closed due to a strike. I understand that this was not the company’s fault, but I was disappointed that they only refunded part of the amount and kept €40 for a cruise I didn’t plan to take in the first place. I ended up paying much more than the regular Catacombs ticket for something I didn’t get to experience and left Paris before having time to use the cruise. very disappointed

Rose

Oct 2025

Verified booking

1/5

On October 1, 2025 at 11.40am I asked to cancel the 2 tickets in good time with the message "Please cancel the reservation for 2 people scheduled for October 4 at no charge and refund €199.98 to my Hello Bank! account. BE39 2100 6392 9419 (ref. your free cancellation conditions by October 3 11H). I have had no reaction. I insist that the conditions be respected. Thanks Rose, r.de.dycker@skynet.be

John

Oct 2025

Verified booking

1/5

I never received my tickets. I couldn't go. I travelled for an hour only to find out that what I thought was my ticket was not accepted. I've had many excuses thrown at me now, but still have not received my ticket. I leave home from my vacation tomorrow so it is now too late to go to the catacombes now. Very disappointed and sad that I wasted a day in Paris.

Andrew

Oct 2025

Verified booking

1/5

I discovered that I needed all afternoon to take the metro to Orly and then check-in there, so I could not visit the Catacombs earlier in the day. Headout would not let me enter the venue earlier in the day, and I couldn't find a last-minute ticket with an earlier entry. Andy Crockett

Annedore

Oct 2025

Verified booking

1/5

The attraction was great, everything worked. But the support team responded so badly.... I was constantly lied to and constantly put off.... completely incompetent. Better never again

John

Oct 2025

Verified booking

1/5

you never emailed the correct ticket until the venue called and you then sent the tickets after the time frame allowed to enter had passed, then we never received the audio guide as we were allowed to enter after the time we was supposed to, and there was other people there facing the same challage that day for the cost of the tickets you suck at your end making sure it went seamless on my end, i am sure it wasnt the first time this has happened nor your first time selling tickets if the host wasnt such a great person and used my phone to talk to you people in french i would not have been emailed the correct tickets or even allowed to have seen the place!

Kerstin

Sep 2025

Verified booking

1/5

I couldn't get into the catacomb because my ticket wasn't sufficient. I couldn't get help from the support team either, which I contacted immediately. So I bought the tickets for nothing. My money is gone so far. I hope that I get it back, because you can also see that the tickets were not redeemed by contacting them immediately. Best regards Kerstin Haparta

Lukas

Sep 2025

Verified booking

2/5

Pure rip-off. But we did not have any other chance how to buy tickets so we had to use services of re-seller. Value of 49€ sold for 115€. And of course they do not forget to charge service fees extra.

David

Sep 2025

Verified booking

1/5

It was each enough to get into the venue. The only somewhat negative was waiting for the information to get into the venue. I did get a quick response once I emailed the local company. I will recommend this tour to others visiting Paris!!

Justin

Sep 2025

Verified booking

1/5

Buyer beware of Headout. I purchased a bundle, one of the trips was canceled. They refused a refund as the tickets were non refundable.

Joanne

Sep 2025

Verified booking

1/5

Nothing, didn't get into the venue because wasn't sent the tickets. Too late to fix by the time support answered my call.

Regan

Sep 2025

Verified booking

1/5

This site is a SCAM!!!! There tickets are not real tickets and DO NOT work at venues. They also over charge double what the venue charges! I called and emailed with Headout to get a refund and they are refusing to help and not responding to emails. DO NOT PURCHASE TICKETS FROM THIS SITE! I had to get in touch with my bank and report them as fraud to get my money back.

Catalina

Sep 2025

Verified booking

1/5

I have already explained and I expect my full refund, 3 different people have told me that I could not pass because I did not have the Qr to pass, the application by all means I could not give me the Qr and talking to the support they say they never give the Qr as it is not necessary for this tourist attraction, because of their lack of information that if Qr is required to enter I have been screwed my last day in Paris and my money and time was spent, I request a full refund as it is not my fault this situation. Thank you

Stefan

Sep 2025

Verified booking

1/5

Hello Headout Team today WE we're Not able to Open the pdf links including our Tickets. Therefore the Access to our Tour INSIDE the catacombes of Paris was denied. We are very disappointed. In Addition to the Headout App i have installed the newest pdf Acrobat ON my Google Pixel 8 but Withpunkt success. Also the Chat and call in your helpdesk did Not Help us. As the booking was combined with the seine River Tour we have Not used the Tickets. Please Note that the River Tickets could been opened. So the failure was Not in my Phone. I therefore request a refund of the booking amount of 151,98 € EUR Best regards Stefan Uhlig

Rita

Sep 2025

Verified booking

2/5

The experience was great. I did not like that I was forced to buy tickets to Bateaux Mouches to get tickets to the catacombs. Clearly you had tickets but I had to spend more than double the cost of the catacombs for something I didn't need or want.

Analia

Aug 2025

Verified booking

1/5

In order to enter I had to buy the tickets again, because they asked me for the QR that they never sent me, I tried to communicate with you first I was attended by a virtual chat lueho me deeivaton to an asiatente himano in Spanish and there I was cut or voero the call, I had no choice but to pay again but I was left without entry

Frederic

Aug 2025

Verified booking

1/5

I got a ticket for the catacombs and a ticket for the cruise, both at 2pm. I had to choose one of the two.

Marco

Aug 2025

Verified booking

2/5

There were no tickets available for people under 18. Since we went there with our 16 year old daughter, I bought three adult tickets to make sure she could accompany us. Apparently she didn't need a ticket at her age but this was not clear from the website or booking process. So I could have saved a lot of money. The experience itself was satisfying though.

Mirjam

Aug 2025

Verified booking

1/5

Tickets were notcgenaild. Constantly had to chat to finally get them. A voucher was sent but not accepted.

Florence

Aug 2025

Verified booking

1/5

One ticket was unusable. The bar code was wrong. It took me 20 minutes to get in, even though there was no queue.

Tricia

Aug 2025

Verified booking

1/5

At the catacombs I wasn't allowed in as they said my ticket wasn't valid. I showed the one in email and the one on the Headout app, both were identical and denied. They showed that it needed red lines on it which mine did not have. I was able to connect with the Headout staff to try to fix the problem. They saw that I purchased the catacombs and River cruise pack. They verified my booking ID number and that it showed not valid with them too. To their credit they tried there best. 3 staff talked to me and tried to fix it. Finally unable to fix it they said they would cancel the tickets, refund me and I would need to buy new tickets at the venues. The catacombs was sold out but I think them seeing that I was in the verge of tears, they allowed me to buy a ticket. From the conversation with Headout I knew my cruise ticket was cancelled. That venue allowed me to purchase a new one, no problem. I purchased the tickets on Aug. 8th for use on Aug. 10th. The 10th I was told I would be refunded, as I needed to rebut the tickets at the venues. It is now Aug. 15th and I have not yet received a refund from Headout. Please let me know when I can expect this to be refunded?

Tomasz

Aug 2025

Verified booking

2/5

Unfortunately some people cannot behave nicely and present staff does not respond. It is a place where nearly 6mln people from different cemeteries in Paris are buried. Therefore people present / tourists in the catacombs should respect that place - however, behavior of some people is just bad.

Selina

Aug 2025

Verified booking

1/5

We couldn't take part in the tour because Headout didn't send us valid tickets. According to ChatBot, we only needed the tickets from the app. This answer was wrong

Nancy

Jul 2025

Verified booking

1/5

Don't rely on your ap. Send tickets by email. You said you did, but I didn't get them until after I asked, and after we had made other plans for the day. We raced across town when I found they had arrived, and arrived with four minutes to spare. Not comfortable.

Christina

Jul 2025

Verified booking

2/5

The lady working on the day was very unhelpful with my ticket until another man showed me where my tickets were. The lady made me leave the line because I showed the wring ticket. It would have been good to be provided clear instructions about the fact that whilst its a combined tour, the tours are nowhere remotely close to each other and there was not information on how to get from one location to the next. I found the whole experience disappointing.

Kelly

Jul 2025

Verified booking

1/5

Awful customer service, the chat just kept disconnecting. Phone number didn't work. Couldn't get into the event because they were not legit tickets. I requested refund and chat cut off so not sure if even getting refunded. Seems like a scam to me and pissed I am out $200.

Gary

Jun 2025

Verified booking

2/5

There were 3 of us. We spent over $200 for this tour and our 12 yr old granddaughter was not permitted an audio guide. Plus navigation of the audio guide was clumsy at best. Will not recommend this tour because of that.

Carolyn

Jun 2025

Verified booking

1/5

No one notified us that due to the strike there would be no tourist that day. We wasted over $50 and taxi rides to get there and to get back with without the ability to experience the catacombs. It was not just the wasted time but out of the $50 in cab rides to get there and back..

Maya-sofie

Jun 2025

Verified booking

1/5

Unfortunately, I was unable to go on the experience due to a strike and only received this information on site. A notification in advance would have been nice.

Bryan

Jun 2025

Verified booking

1/5

I loved nothing, I was charged a combo ticket price in advance to guarantee our places. The CATACOMBS WERE CLOSED FOR 1 DAY STRIKE ON FRIDAY THE 13TH. WTF you are horrible. The whole experience soured my day. Like how can I have a non-refundable booking? But I'm getting a refund for my Catacomvs tickets? Like your policies don't even hold merit. Remove the Catacombs from your bookings, Fuck them. Make them lose business. They literally ruined my vacation today with the laziness hullshit they pulled. The Arc du Triomphe wasn't even fun because OF my morning at the BULLSHIT CATACOMBS was cancelled due to 1 DAY FRIGGIN STIRKE? WHO EXACTLY STRIKES FOR 1 DAY? How is that guaranteed access? Go unlock the damn door, and find a time machine. Because I had guaranteed entry at 11am, I did not enter, due to them not being Fucking open. I will never book here again, some of your bookings worked, but I even had trouble with my crazy horse tickets, because you wouldn't provide an actual Barcode ticket. Learn how to function properly before you start taking my money, and telling me things aren't cancellable. You have my money held up now, I cant go another day, I'm leaving Monday the 17th morning. I really hope the Catacombs close, and people stop going there. They are dickheads, and assholes. Wasted my whole morning, and ruined my entire rest of the day. Thank you for being less than good. -Bryan

Brett

Jun 2025

Verified booking

1/5

We didn't get to experience the Catacombs as the site was closed due to a workers strike. Hopefully we will receive a refund.

Elizabeth

Jun 2025

Verified booking

1/5

Well, since the experience did not happen, I did not love anything about it. I was not informed via call, text, or email in advance and wasted time and money to get to the catacombs. I understand there is a strike and that's out of your control, but the lack of communication is well within your control. Also, I'm getting this email to give feedback and I haven't received a response from my email today when the tour didn't happen.

Tamara

Jun 2025

Verified booking

1/5

The tour was canceled due to the strike. We were not informed ahead of time so we wasted $15 on a taxi because it was too far for us to walk. We could have received a simple text to inform us! We expect a full refund from this entire exercursion as the message was that someone get ahold of us in 1-2 minutes. We did not hear from anyone at Headout App. It is very discouraging since our time is so limited and this was booked months in advance. The next opening for a tour is only after we've already gone! We spent so much time organizing this and it has taken away from our trip! Very disappointing!

Deborah

Jun 2025

Verified booking

1/5

We arrived at the venue as directed only to find that the catacombs were closed due to a "social movement" (strike). The signage on the door said that all ticket holders would be reimbursed, but we have asked and received absolutely no response. I realize there is a no cancellation policy, but we did not cancel. The venue did.

Hervé

Jun 2025

Verified booking

1/5

The workers in the catacombs are on strike, so there's no access, but the "customer service" of the local service provider and Headout don't reply, and certainly not in a timely manner, when the customer has urgent questions. Very, very disappointing.

Janet

Jun 2025

Verified booking

1/5

Nothing. The employees at the catacombs were on strike. We were refused entry. This was the 2nd day of the strike so I am annoyed that we were not told ahead of time.

Kevin

Jun 2025

Verified booking

1/5

The Catacombs was closed due to worker/staff strike. Unable to rebook tour. I understand that our entry ticket cost is to be refunded to me.

Kevin

May 2025

Verified booking

1/5

You keep telling me about your partners problems with these tickets until too late. We had no tickets to go to the event I asked me at times to send them. I have opened up a dispute with credit card company. You may have sent them --when ??! who knows but we never received them and so we could not go. Bad issues with you folks as I had purchased them a week ago.

Ellesse

May 2025

Verified booking

1/5

Travelled hours and plains for it to be cancelled with a sign on the door. No email nothibg and onky a partial refund.JOKE.

Robert

May 2025

Verified booking

1/5

We travelled acrosed Paris, took 2 metros and a bus, only to find out there was a one day labour strike. Not only did I miss the only opportunity I have in my life to go, I wasted half a day of time that I could have been doing something else. You should have informed us it was closed. You obviously have our email address.

Dirk

May 2025

Verified booking

1/5

The catacombs were closed that day and the organizer or the Headout team did not inform us. We have not yet received a reply to our email.

Alexander

May 2025

Verified booking

1/5

This has completely failed. And the money was promised to be refunded within 3 weeks. The whole trip was for nothing....

Malte

Apr 2025

Verified booking

1/5

They only debited the tickets on April 16 - the date the tour should have started - and said yes - as we were of course already on vacation, we looked for another option. Either you say yes or no, but to suddenly say yes about 1 week after booking, cancel and then ask how it was is pretty cheeky. Dr. med. M Plato

Hasan

Apr 2025

Verified booking

1/5

I wrote to you on the application as well, you said there would be a guide there and it would come, but it didn't come until the last moment. So if it doesn't seem too funny, why don't you give me information

Sarah

Apr 2025

Verified booking

1/5

I didn't even get to experience this, as my ticket was not valid and I didn't have the right one. I also could not reach a human being to rectify this, and the chatbot is completely useless. I will be seeking a refund through the company, or my bank if it comes to that.

Olga

Mar 2025

Verified booking

1/5

The museum was closed, we were not informed ahead of time, took a taxi to get there and accrued an extra expense just to see a sign close due to strike.

Johnee

Mar 2025

Verified booking

1/5

I am VERY DISAPPOINTED in your services. I mistakenly chose a date too early for my trip to Paris. When I discovered my mistake, I tried to notify you within several minutes if making the booking, but it was too late to cancel. I paid you for a tour I couldn't use. You should realize that, especially with online bookings, there is the high probability of a mistake. And, therefore, you should have a way to cancel the booking before it takes place. I hereby request a full refund for the booking that I DID NOT USE. This would go a long way to improve my impression of your company, as well as avoiding any negative reviews. With respect, Johnee Miller

Gobet

Mar 2025

Verified booking

1/5

Good evening, I'm sorry but unfortunately I couldn't make it to this outing!!! I missed my plane. I tried to contact you to see if it was possible to reschedule it for me? I couldn't get through! I made the excursion today of the tower efel, I had to go up to the last floor, it was compromised in the price. Bad luck, it was closed! The guide told me that you would refund the difference? I took 3 excursions with you. If it's possible to reschedule the catacombs I'd be delighted! 😀 I'm in Paris again tomorrow. Sincerely

Sarah

Mar 2025

Verified booking

1/5

Got tickets for the catacombs. Did not get tickets for the river cruise. They were blank. Tried to get this fixed and got no reply

Vesa

Mar 2025

Verified booking

1/5

There was a strike on 14.03.2025 and access was prohibited, the doors being closed. I was not notified. Now I am waiting to receive the money back that I paid for the ticket.

Armin

Mar 2025

Verified booking

1/5

The event did not take place as planned. There was a strike. This notice was written on the door of the catacombs. Please transfer the amount of the tickets back. This was also announced on the notice.

Eva

Mar 2025

Verified booking

1/5

The catacombs were closed on the booked day due to a strike. We were not informed about this but stood in front of closed doors! Then we wanted to do the boat trip. But the tickets were not available in the app! Just disappointed.

Maya

Mar 2025

Verified booking

1/5

My tickets for the Seine Cruise did not work, and the employee told me this is an issue often occuring with your company. This is very disappointing as I missed out on half of my ticket offer. If I only wanted to visit the catacombs, I would have gotten a ticket only for that, and paid less. I would like a refund, if possible.

Rasha

Mar 2025

Verified booking

1/5

Also realized that if I had booked the tours on my own I would've saved money and time. You charge a lot for your service

Talbot

Mar 2025

Verified booking

1/5

On the booking site, the entrance fee was 40 euros, even for children. However, children's admission is 12 euros. It's simply disgraceful and a great rip-off!

Poisson

Mar 2025

Verified booking

1/5

You don't respect your prices at the ticket office vs prices advertised on the site. Even when we report it by email, the response is insufficient (aps batobus). The person who replied did not read the request or did not have the ability to understand it. Prtt well explained and in clear terms. In addition, I had to install your app to see the bad bars in the catacombs. In short, a horrible experience that I wouldn't recommend to anyone!

Rebecca

Mar 2025

Verified booking

1/5

I couldn't make it that day (i felt sick) so i cancelled but couldnt get my money back. so I went the next day with tickets straight from the Catacombs which were only 30 euros with an audio guide. So this is way overcharging.

Serhan

Feb 2025

Verified booking

2/5

My ticket for the boat trip did not show up so that I had to buy a ticket at the counter which cost me 19€. I'm asking tonreimburse that amount. Thanks, Serhan

Sandra

Feb 2025

Verified booking

1/5

I booked admission for three people. 2 out of 3 tickets worked. But the third ticket did not. As a result, we had quite a few problems on site, which was very annoying. The catacombs themselves were very exciting to look at!

Helene

Feb 2025

Verified booking

1/5

I have sent a complaint to your site copy below I have booked tickets for a guided tour of the Paris catacombs, the price includes a trip on the Seine reservation n° 22997682 Visit of February 20, 2025 Impossible to download the tickets correctly: even on site, at the reception desk, they were unable to do so. QR code inactive Impossible to modify tickets even though the option is available on the website. No tour of the Seine at the catacombs reception desk. Exorbitant price given the remaining service without the tour. Miraculously, when the guide arrived, she had me on her list, so I was able to take the tour. If I hadn't arrived well in advance to try and resolve the problem, I wouldn't have been able to do it. I would have liked to change my ticket for 2 reasons: firstly, I would have liked to change the date, and secondly, I would have liked to change it for 1 adult and 1 schoolchild. As it was impossible to make the change, despite the suggestion made by your site, I went to the scheduled date. I found that the price was 35€ for an adult and 17€ for a schoolchild, whereas I had paid 248€. I found a phone number on a message I received via Whattshapp; I can't see any valid reason for you to have used Whastshaap to communicate with me when you had e-mail and a cell phone. I called 3 times asking for a call in French and was disconnected. I ended up calling in English, and a correspondent found my reservation and gave me this e-mail address. I therefore consider your proposal to be a scam. I therefore request that you pay me 148 - 2 x 35 = 178 €. Otherwise, I will file a complaint for online scamming. I look forward to your reply, which I hope will be positive.

Michael

Feb 2025

Verified booking

1/5

I reserved tickets for the Paris Catacombs and Seine river cruise. The tickets for the river cruise were not visible or downloadable and I had to buy more tickets at the riverfront.

Paulina

Feb 2025

Verified booking

1/5

They charged much more than the combined price of the two attractions. The tickets to the cruise were not valid. I couldn't call or communicate. Finally I managed to do it and they sent me the tickets but I had to wait in line anyway. It was the same as buying it at the time. I only bought here because I didn't realize that it was not an official website because they sponsor it to be first in the google search. I will never buy again in this app/Page.

Klaus

Dec 2024

Verified booking

1/5

The Catacombs were amazing but everything head out did was horrible. We didn't receive any tickets till 3 hours before the beginning of the tour (but booked 2 weeks in advance). But even then we only received the tickets for the Seine river cruise (after calling 15 times someone finally answered the phone and then send it to us). At the entrance we were obviously denied entry because we haven't has the right ticket, so we called headout (around 50 times for 40 minutes straight) 10 minutes before the beginning of the tour someone finally answered and told us we had the right ticket after a long discussion we finally got the right ones and we were lucky we were allowed to get in late. All in all the experience with headout was horrible but the Team from the catacombs and the catacombs itself were amazing. I will never be booking on Headout again!!! Not even worth one star!!!

Julio

Dec 2024

Verified booking

1/5

When I arrived at the place of the reservation the dates were wrong and for that reason they did not let us enter, they said they were going to refund the money and now I have no answer from anyone to do so.

Juan

Dec 2024

Verified booking

1/5

I bought tickets for the catacombs + seine river cruise and the cruise tickets never loaded, and when told they where gonna be sent via e-mail, I got just sent the catacombs tickets again

Monica

Dec 2024

Verified booking

1/5

I had no problem with cathacombs but I was denied entry with my ticket to the cruise, I was very upset, you didnt send me the pdf cruise ticket

Rosemarie

Dec 2024

Verified booking

1/5

The experience was canceled because of the strike and I haven't gotten my money back yet. This is bad service.

Capucine

Dec 2024

Verified booking

1/5

Hello I ordered 3 tickets for 69,90€. I could only access for one person. I had to buy 2 additional tickets for 58€ (2x28€). The €69.90 price was presented as preferential for 3 people. I claim reimbursement for the damage caused by this abusive sale. Sincerely Capucine PINEL capucine.pinel@secours-catholique.org

Esteban

Dec 2024

Verified booking

1/5

The tour was cancelled and they informed me 1 hour before. I went with my 3 companions to the place and it was not open, so we lost transportation there and back, in addition to the time. We are waiting for a timely refund.

Amanda

Nov 2024

Verified booking

1/5

Never received our tickets and had to purchase other tickets at the venue. Customer service was no help and kept sending me the voucher instead of the actual tickets. They also won't respond to my request for a refund. DO NOT USE THIS VENDOR!

Uwe

Nov 2024

Verified booking

5/5

Nadine

Nov 2024

Verified booking

1/5

We couldn't even attend the event because we didn't receive any tickets - just as little as an answer to our questions to the support team by email, phone or Whatsapp. CHF 200 thrown out the window!!! This site should be taken off the net immediately, absolutely subterranean cheek.

Karen

Oct 2024

Verified booking

5/5

Valeria

Oct 2024

Verified booking

3/5

Sadhana

Oct 2024

Verified booking

5/5

Edward

Oct 2024

Verified booking

5/5

Ronnie

Oct 2024

Verified booking

1/5

I paid 497€ and didn't recieve any tickets , scam !

Oct 2024

Verified booking

5/5

Amazing to see the bones displayed in such a way & the history behind their removal and collection

Alexandra

Oct 2024

Verified booking

5/5

I love creepy stuff and this is up there. Imagine working in their all day! Such a fascinating story. Loved it.

Daniel

Oct 2024

Verified booking

5/5

All the of the stairs were a pleasure to climb

Ehrhardt

Oct 2024

Verified booking

4/5

Alexandra

Oct 2024

Verified booking

5/5

Ursula

Oct 2024

Verified booking

4/5

We had booked the catacombs with audio guide and Seine cruise at short notice. The tickets did not arrive after 2 hours as stated in the confirmation when booking but after 12 hours, the only criticism. You can take as much time as you like for the catacombs. We took the metro to the port directly after the catacombs. The ship was quite big, so it was a bit crowded. But everyone had a good view and a place on deck. The photos of the illuminated sights at dusk turned out well and the 1.5 hour trip was just right for us.

Sonja

Oct 2024

Verified booking

5/5

Martin

Oct 2024

Verified booking

4/5

Profound, informative and macabre

Anna

Oct 2024

Verified booking

5/5

It was amazing. Little bit scared to stay under the ground

Wolfgang

Oct 2024

Verified booking

5/5

The visit to the catacombs of Paris was once again a great experience. The audio guide was very helpful and provided lots of interesting information about the history.

Erica

Oct 2024

Verified booking

4/5

Very interesting and fascinating. Bad thing was that tickets were received less than 24 hrs before the scheduled visit. We were not certain that we actually would receive them.

Manar

Oct 2024

Verified booking

5/5

Michael

Oct 2024

Verified booking

5/5

Elizabeth

Oct 2024

Verified booking

5/5

Susanne

Oct 2024

Verified booking

1/5

We had trouble at the entrance because the tickets in the app were not valid. But my main issue is about your rip off prices, so I got in contact with your service to check about a fair refund. We paid more than twice the price they charge at the venues. Why???

Mark

Oct 2024

Verified booking

5/5

That it wasn't crowded. Ticket numbers were kept to a comfortable level and the information was great 😻

Jose

Oct 2024

Verified booking

1/5

Thieves' win!

Stefan

Oct 2024

Verified booking

4/5

Stephan

Oct 2024

Verified booking

5/5

We had booked the tickets online before our vacation. Everything went smoothly at the entrance to the catacombs. We were super happy! The catacombs are well worth seeing and there is enough space inside, although I suffer from claustrophobia.

Maria

Oct 2024

Verified booking

5/5

Jason

Oct 2024

Verified booking

1/5

I arrived at the venue with incorrect tickets. I was not allowed to enter because the tickets were incorrect. I reviewed my email as directed and contacted Headout to get the correct format and never received it. I have continued to contact Headout about the issue but have not received a response. I was hesitant about using Headout because of the reviews but wanted to try out the ones we're had purchased. I had success on entering two venues (one was a tour) prior so we were actually contemplating ordering more until this happened with our tickets. We did not get to go see the catacombs at all since they wore booked the other days of our trip. I would continue using health if they would refund the money for their mistake. I don't want to give a bad review as they did work for us other than this event but not contacting us about the refund has really left me frustrated. Even a credit for another event would be great. Come on headout do the right thing.

Katie

Oct 2024

Verified booking

3/5

The Catacombs were great, very interesting. Audio tour is included with all full rate tickets. There is no queue jump. Worth a visit to the catacombs but book on the official website for almost half the price.

Alexis

Oct 2024

Verified booking

1/5

Nothing!!! My girlfriend and I were really looking forward to this. Despite heavy rain, and heavy jet lag, we got go up for this excited and got there 30 mins ahead of time. We never received the tickets through any medium (WhatsApp, email, etc) and the voucher was not sufficient. We called the support line for Headout but the connection was unstable and they were not able to help us. We had to miss the entire experience and it was a huge letdown after my girlfriend and I had looked forward to it for days. We ended up losing the money we paid and the experience. We will be recommending people stay away from the Headout app and ticket experience in the future.

Itzel

Oct 2024

Verified booking

5/5

Ann

Oct 2024

Verified booking

4/5

Angela

Oct 2024

Verified booking

4/5

Olivia

Oct 2024

Verified booking

5/5

The tour was amazing! The stairs going back up were killer on my legs but the history was great to know!

Isabel

Oct 2024

Verified booking

5/5

Joy

Oct 2024

Verified booking

4/5

Marvin

Oct 2024

Verified booking

4/5

Jan

Oct 2024

Verified booking

1/5

NOTHING! We couldn't EVER download our tickets & were rejected. The venue made it sound like this was a recurring problem. We not only wasted the money on tickets but two taxi rides AND we had gotten there 1.5 hours early as we were excited to take this tour.

Bridgette

Oct 2024

Verified booking

1/5

We were told upon arrival that the "skip the line tickets" were false. We were told the Catacomb tours do not have "skip the line" at all and do not accept any third party ticket purchases (such as Headout) with that as an option. We queued in the long line and had our tour anyhow. Now I know.

Jose

Oct 2024

Verified booking

5/5

Larry/

Oct 2024

Verified booking

3/5

Mirsha

Oct 2024

Verified booking

2/5

Well, that queue jumping is definitely false. They don't respect it and make you line up at the back, so it's a lie that they skip lines. That's why I felt cheated. From then on everything was wonderful with the visit to the catacombs.

Sabine

Oct 2024

Verified booking

4/5

We loved the event itself and that the local service provider was available when I called to tell them about a delay because of the Metro. They were helpful and friendly on the phone. The experience could be further improved by sending the tickets more than 18 hours in advance. This felt kind of stressful, especially since I went with my teenage son. Guess you know what I mean ;-).

Sabrina

Oct 2024

Verified booking

4/5

Juan

Oct 2024

Verified booking

5/5

Tony

Oct 2024

Verified booking

5/5

Alexander

Oct 2024

Verified booking

1/5

I booked my tickets a few days in advance, and unlike normal companies who when you purchase something they will deliver it almost straight away, I had to constantly message your unartificial unitelligent bot who kept telling me the same story for 36 hours, that my tickets will be sent within 30 minutes, inevitably they were not. I had to keep chasing and chasing and chasing, causing me stress and my phone battery to shrink faster than my confidence in your company, which is an incredible achievement. I recieved my tickets online eventually 2 hours before my tour, which was a 1 hour journey away. I'm not looking for an apology, i will just simply never use your company again, and i will use as many opportunities as possible to tell anyone else to never use your company as well.

Ana

Oct 2024

Verified booking

5/5

Donald

Oct 2024

Verified booking

3/5

The venue will not accept the ticket from Headout...had to call Headout and wait for a long time for an agent to finally answer then explain the situation multiple times before he sent us the PDF tickets...made the situation very stressful!

Nathalie

Oct 2024

Verified booking

5/5

Katherine

Oct 2024

Verified booking

5/5

Well organized and interesting

Diego

Oct 2024

Verified booking

5/5

Camila

Oct 2024

Verified booking

5/5

Megan

Oct 2024

Verified booking

1/5

Absolutely aweful experience. We were denied entry into our venue and had no cell service to contact customer care at that time. When I reached out wanting a refund, I was told I could not get a refund because I did not immediately reach out. The reason we did not/could not reach out in a timely manner was, again, but we did not have service. Terrible experience and out a significant amount of money.

Erica

Sep 2024

Verified booking

1/5

We have been left waiting under the pooring rain and they have said to come back the next day because of tue rain. We were not able to attend the next day so I'm awaiting for a refund and an outcome

Gregory

Sep 2024

Verified booking

5/5

Valentina

Sep 2024

Verified booking

5/5

Deidre

Sep 2024

Verified booking

4/5

Viktoriia

Sep 2024

Verified booking

3/5

Sumitha

Sep 2024

Verified booking

3/5

Cem

Sep 2024

Verified booking

5/5

Nicolas

Sep 2024

Verified booking

5/5

Orts

Sep 2024

Verified booking

5/5

Joann

Sep 2024

Verified booking

5/5

Ságodi

Sep 2024

Verified booking

4/5

Nicholas

Sep 2024

Verified booking

1/5

booked two overpriced tickets for the Catacombs in Paris through Headout, and it was an absolute nightmare. The app promised I’d receive the tickets within 24 hours, but that didn’t happen. I had to call customer service multiple times just to be told to “wait” each time. First, they said I’d get them 24 hours before the event—no tickets. Then, they said they’d send them in 30 minutes—still no tickets. Hours later, after more calls, they promised them in “4 to 5 hours” and once again, nothing. Finally, they sent two of the same ticket! I didn’t realize until I got to the venue, where they refused to let us in because we had duplicate tickets. I had to call AGAIN to fix their mistake, ruining what should’ve been a smooth experience. If you want to avoid a massive headache, stay far away from Headout. This app is unreliable, and the customer service is just as bad. I will never use it again!

Toni

Sep 2024

Verified booking

5/5

Joern

Sep 2024

Verified booking

5/5

Sep 2024

Verified booking

4/5

Michael

Sep 2024

Verified booking

5/5

Very interesting and fun tour. Great way to learn a little more about Paris that you may not have known.

Gunnar

Sep 2024

Verified booking

5/5

Kathleen

Sep 2024

Verified booking

1/5

One in our party broke her ankle and we were not able to go on the tour

Clare

Sep 2024

Verified booking

5/5

Jenny

Sep 2024

Verified booking

5/5

Very informative and a amazing place to visit

Maria

Sep 2024

Verified booking

5/5

That they are very friendly that there is audio in Spanish that they respect the schedule. It is an incredible experience

Stuart

Sep 2024

Verified booking

5/5

David

Sep 2024

Verified booking

5/5

Daniela

Sep 2024

Verified booking

4/5

Excellent audio guide experience

Raymond

Sep 2024

Verified booking

5/5

Kamil

Sep 2024

Verified booking

5/5

Antony

Sep 2024

Verified booking

5/5

Great experience and well worth organising. Ticket communication was excellent.

Annie

Sep 2024

Verified booking

5/5

Michelle

Sep 2024

Verified booking

1/5

Wrong time, not what I had selected and unable to use.

Michel

Sep 2024

Verified booking

4/5

Marcela

Sep 2024

Verified booking

5/5

Matthew

Sep 2024

Verified booking

1/5

The staff that took the tickets were supper unhelpful. They denied entry with our paper tickets and I had to find the old email to download the tickets in the form they wanted. They kept saying we should not have booked through a third party. Absolute assholes.

Jennifer

Sep 2024

Verified booking

5/5

Tickdeting for the Paris Olympics was fabulously run. Being able tobuy ad seel tickets on a daily basis o the ap was terrific ad w took advantage of it. thhe volunteers were awesome, organisiato at the venues was great. Having such strong security was reassuring. I loved evey minute of the games. Thankyu Paris and the French community.

Henriett

Sep 2024

Verified booking

4/5

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Paris Catacombs Reserved Access Tickets

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