Papal Audience and St. Peter's Basilica Guided Tour

The guide Bridgette was excellent in her tour of St Peter's basilica, she was very knowledgeable and attentive of her group The papal audience was made very easy to access for us

Great experience to see the Pope. However, the audience appears to be free. Not entirely clear why this then has to be via Headout. The tour of St. Peter's Basilica was great, impressive and with a guide who was enthusiastic and knowledgeable and knew how to engage the participants.

Booking tickets is a must so you know where you're going and what you need to do. The line for security was really long but moved quickly and it was easy to find a seat. I highly recommend getting there as early as possible! Between 7 and 8 if possible. It was a surreal and very emotional experience and I highly recommend it! I am catholic and I enjoyed every second, so it's definitely something very special to do while in Rome! I booked the tour of the Basilica afterwards and Bridget was my incredible guide! She was so enthusiastic, kind and knowledgeable about everything and we got to hear some little known secrets too! So definitely book the tour too and hopefully you will get Bridget as your guide too, she made an already special experience much more memorable!

Papal audience was great but the tour was just ok. After all the admonishments to not be late, we waited for people fifteen or twenty minutes. Why? Also it was not described well regarding the papal audience and then the tour. More info would have been helpful. Finally we had z as n j used ticket and so do d wanted to use it but that was not allowed.

The English-speaking tour of St. Peter's Basilica was very good. However, you suggest an included papal audience, which is not carried out by you. This borders on fraud and made some fellow visitors very angry. Never again with you !!!

We never got our"yellow tickets", the lady in charge told us we didn't need them and we were stopped and asked for the tickets 3 times from the security officers. We were held by security for some minutes and at the end they allowed us to enter, but they told us we MUST HAVE a yellow ticket. The person in charge from Headout was very rude and with a very bad attitude. She was late and we had to wait for her even though she wasn't going to give us the tickets, at the end she told us we had to make the security queu, which was chaotic since we were almost the last ones, even though we arrived there since 7:30am. We didn't get anything that we paid for: tickets and fast entrance and had to deal with a person with the worst attitude and customer service. Wouldn't recommend it to anyone!

It was a robbery to have paid for nothing the guide never arrived with my tickets

I loved the audience w the Pope ! Even though a bit crowded getting back in to StPeters the tour guide was excellent , she had a degree in Art history was Italian but spoke English and told us ( actually talked a lot to me ) while we were in line loads of history of the Vatican ! I know it's very crowded but that is how it is people are flocking to beautiful Roma !

We somehow got into both the papal audience and the basilica pretty quickly rather than waiting in the queue for hours. The guide was so knowledgeable and helped us understand the history and architecture of the basilica. The overall experience was really good!

Blessing of the crowd! Bridgette was excellent! Very knowledgeable!