Vanuit Nice: Nachttour in Monaco

Niemand kwam ons ophalen bij het ontmoetingspunt. We wachten twee uur en een half. Twee keer bellen naar het agentschap en bij de tweede keer nemen ze op, maar de lokale agent neemt niet op. We konden Monaco niet bezoeken vanwege deze onverantwoordelijkheid. Wachten op de terugbetaling en nog steeds vertellen ze me een ander verhaal. Heel erg slecht.

The driver called Matt was incredibly rude and refused to pick up my friend from her location which was like 15min drive from me (we were staying at different venues. The tour offers free pick up, so had we booked tickets separately he would have had to pick her up separately anyway! He told her to get an Uber!! What a joke! Bare in mind this was like 30 mim before the tour was due to start, so you can imagine how stressfull we felt. She had to get a tram and rush to my apartment in the end as we didn't want to waste the money we already paid. Then he started taking photos of us on his phone without our consent, which I pointed out to him - what a crazy and unstable person. He was also shouting and swearing in French over the phone at me and hanging up! It was such a horrible experience, this person should not be working with people! Avoid! He was also badmouthing another tour guide Rafael who took as on an earlier tour. As a mater of fact Rafael was beyond lovely and we had such great experience with him. Matt could definitely learn a few things from him about manners and customer service!!

Zeer handige service en interessante ervaring. De gids was professioneel en deskundig. Bedankt!

Zeer informatief. David was erg goed en vertaalde ook in het Grieks voor mij.