Airport Lounges

London Heathrow Airport: Plaza Premium Lounge at Terminal 5

Name: London Heathrow Airport: Plaza Premium Lounge at Terminal 5
Start: 2026-11-08T04:45:00
End: 2026-11-08T21:30:00
Location: Heathrow Airport

3.4/5(263)

Alastair M

Solo

予約確認済み

3 週間前

Very pleasant and helpful staff managing the busy lounge and ensuring a good experience. The food and drinks on offer were a good range and well presented. I thought it was good value. A long way from my departure gate but that can't really be helped.

Emma B

Couple

予約確認済み

先週

Faced with a 5-hour delay at Heathrow, we booked online and then checked into the lounge. We did notice that it was quite busy and that a lot of people who had walked in didn't even have a seat. I do feel that, although we had an allocated seat because we had pre-booked, there were a lot of disgruntled people in the lounge. Some were standing and eating. I feel like you'd taken advantage of a lot of delays that day by packing out the lounge, and that's not the purpose of the lounge. It should be a bit quieter, more tranquil, and more spacious. While I had a very comfy wait and, thankfully, it wasn't a whole 5-hour delay in the end, I think it was rather overcrowded. And one toilet cubicle was rather dirty during two visits that I made over a couple of hours, so the toilets hadn't been checked.

Terrence S

Couple

予約確認済み

先週

We were happy with the service, quality and variety of complementary food and drinks and the overall ambiance. The tables and seating arrangements were a bit crowded and the toilets a bit small (aircraft size). Are the number limited to prebooked visitors or are walk ins allowed - presumably resevered accommodation is for prebookings. A designatied area for luggage should be provided as, with the increase in carrry on luggage, this causes some inconvenience when stored next to chairs and tables.

Lenall S

Solo

予約確認済み

2 週間前

Im glad to have had a place to go during my layover. I booked several days in advance and was able to get into reserv ed area. I was there for 5 hours and watched the gentleman monitoring the area. People wold walk in and he'd walk up and gently tell them the area is as reserved. I booked for a peaceful place to sit but it wasn't peaceful at all. Totally overbooked.

Alicia P

Couple

予約確認済み

3 週間前

Excellent and attentive staff. Lounge was very crowded. We had reservations and were able to be seated after a short wait. Bar service was fast. Food replenishment was ok, food selection was ok and satisfied our need for a meal during a layover.

Monica T

Solo

予約確認済み

2026年9月

In an ideal location overlooking the runway, Plaza Premium Lounge at Terminal 5 Departures is the perfect setting for both business and leisure travellers. My lounge featured an array of comfortable seating for travellers to relax in addition to services including freshly prepared seasonal food, a fully serviced bar with a wide variety of drinks, unlimited high-speed Wi-Fi and TV broadcasting the latest news and sports. IExperienced a new way to travel

Escape the crowds and relax at Plaza Premium Lounge for 3 or 6 hours at Terminal 5, with sweeping runway views and comfortable seating.

Savor a complimentary spread of British and international dishes, including vegetarian options, alongside house beer, wine, coffee, and tea.

Stay connected and productive with free high-speed Wi-Fi, charging stations, TV, and up-to-date flight information screens.

Freshen up before your flight with shower facilities available for a fee, complete with shower gel, shampoo, body lotion, towels, and hairdryers.

Enjoy convenient services like accessible washrooms, baby changing stations, and paid printing facilities, all located next to Gate A7 for easy access.

3/6-hour access to Plaza Premium Lounge in Terminal 5 at London Heathrow Airport

Complimentary British and international cuisine buffet

Vegetarian and gluten-free meal options (gluten-free available upon request)

Complimentary house beer & house wine

Complimentary coffee & tea

Free Wi-Fi & charging stations

Comfortable seating with TV

Flight information screens

Accessible washroom & baby changing station

Premium alcoholic beverages (charges apply)

Shower facilities (charges apply)

Printing and photocopying services (charges may apply)

Guaranteed immediate seating (subject to availability based on capacity)

これらのチケットは、体験開始の24 時間前までキャンセルが可能で、全額払い戻しを受けることができる。

263 口コミ
口コミの収集方法
これらの評価には、ヘッドアウトのゲストと、この体験を現地で運営している信頼できるパートナーの両方からの検証済みの口コミが含まれています。すべての口コミは、実際にこの体験をした旅行者からのものです。
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48
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United States, Australia, South Africa と18 以上の国からのゲストがこの体験を気に入っている。
お客様の声
Emma B
Couple
予約確認済み
先週
Faced with a 5-hour delay at Heathrow, we booked online and then checked into the lounge. We did notice that it was quite busy and that a lot of people who had walked in didn't even have a seat. I do feel that, although we had an allocated seat because we had pre-booked, there were a lot of disgruntled people in the lounge. Some were standing and eating. I feel like you'd taken advantage of a lot of delays that day by packing out the lounge, and that's not the purpose of the lounge. It should be a bit quieter, more tranquil, and more spacious. While I had a very comfy wait and, thankfully, it wasn't a whole 5-hour delay in the end, I think it was rather overcrowded. And one toilet cubicle was rather dirty during two visits that I made over a couple of hours, so the toilets hadn't been checked.
Terrence S
Couple
予約確認済み
先週
We were happy with the service, quality and variety of complementary food and drinks and the overall ambiance. The tables and seating arrangements were a bit crowded and the toilets a bit small (aircraft size). Are the number limited to prebooked visitors or are walk ins allowed - presumably resevered accommodation is for prebookings. A designatied area for luggage should be provided as, with the increase in carrry on luggage, this causes some inconvenience when stored next to chairs and tables.
Lenall S
Solo
予約確認済み
2 週間前
Im glad to have had a place to go during my layover. I booked several days in advance and was able to get into reserv ed area. I was there for 5 hours and watched the gentleman monitoring the area. People wold walk in and he'd walk up and gently tell them the area is as reserved. I booked for a peaceful place to sit but it wasn't peaceful at all. Totally overbooked.
Alastair M
Solo
予約確認済み
3 週間前
Very pleasant and helpful staff managing the busy lounge and ensuring a good experience. The food and drinks on offer were a good range and well presented. I thought it was good value. A long way from my departure gate but that can't really be helped.
Alicia P
Couple
予約確認済み
3 週間前
Excellent and attentive staff. Lounge was very crowded. We had reservations and were able to be seated after a short wait. Bar service was fast. Food replenishment was ok, food selection was ok and satisfied our need for a meal during a layover.

Relax in comfort at the Plaza Premium Lounge at Heathrow Terminal 5, offering sweeping runway views, free Wi-Fi, a complimentary buffet spread of British and international cuisine, and a range of beverages before flying to your next destination.

Getting settled

Head to your lounge, located on Level 2 of the International Departures area, next to Gate A7 in Terminal 5 of London Heathrow Airport. Present your booking confirmation and valid boarding pass at the lounge entrance.

What to expect

This well-equipped airport lounge offers a welcoming space for travelers to recharge, dine, and stay productive before departure. Enjoy a range of amenities designed for convenience and relaxation in one of the world's busiest airports.

Features

Hours of access: Enjoy 3-hour or 6-hour access to the Plaza Premium Lounge in Terminal 5.

Lounge seating: Relax in a variety of comfortable seating options designed for short to extended stays.

Meals, snacks & drinks: Savor an array of freshly prepared British and international dishes, including vegetarian options and gluten-free meals available upon request. Enjoy complimentary house beer, house wine, coffee, and tea. Note that premium alcoholic beverages are available for purchase.

Shower facilities: Freshen up before your journey with shower facilities available for an additional fee. Reservations can be made at the reception. Complimentary amenities include shower gel, shampoo, body lotion, bath towel, and hairdryer. On-request items like dental kits and shavers are also available.

Wi-Fi & charging stations: Stay connected and productive with complimentary high-speed Wi-Fi and convenient charging stations throughout the lounge.

Information & entertainment: Keep up-to-date with real-time flight information screens, and watch TV broadcasts featuring the latest news and sports.

Accessible amenities: The lounge features accessible washrooms and baby changing stations for families traveling with young children.

Printing & photocopying: Business travelers can access printing and photocopying services, though charges may apply.

Lounge timings

The lounge is open daily from 4:45am to 9:30pm.

Documents required

A valid boarding pass for an onward international flight with same-day travel.

A valid photo ID matching the name on your booking may be requested at the entrance.

Rules & restrictions

The lounge is located airside in the International Departures area of Terminal 5, accessible only after security checks.

Smart casual dress code is recommended for entry.

Smoking is not permitted in the lounge. Please use the designated smoking areas located throughout the terminal.

What's not allowed

Smoking is not permitted in the lounge. Please use the designated smoking areas in the terminal.

Pets are not allowed in the lounge, except for registered guide dogs.

Accessibility

The lounge is wheelchair accessible.

Guide dogs are welcome at the lounge.

Additional information

Children under 2 years old are admitted free with an adult.

Shower reservations can be made at the reception. Charges may apply for shower usage, which includes complimentary amenities such as shower gel, shampoo, body lotion, bath towel, hair dryer, and on-demand items like dental kits and shavers.

Due to peak seasonal activity, the lounge may experience an increase in the number of guests. Access may be restricted based on capacity, and seating is available on a first-come, first-served basis.

Your voucher will be emailed to you shortly.

Display the voucher on your mobile phone with a valid photo ID at the starting point.

Please check your final voucher for the starting point details & specific instructions.