Big Bus: London Hop-on-Hop-off Bus Tour with Optional Thames River Cruise & Evening Tour

4.2

1,844 reviews

How do we collect reviews?

These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.

1.1K

348

121

170

Guests from United States, Germany, Australia and over 10 countries have loved this experience

What our guests say

Kent

Oct 2025

Verified booking

4/5

Nice way to experience London with a short time frame. We were surprised/disappointed to learn that only the Blue route was in service when we arrived at the stop to begin our trip. This was not disclosed at booking or by any subsequent notifications. Narration was very good. We also enjoyed the river cruise.

Sarah

Oct 2025

Verified booking

3/5

When we finally got on the bus, everything was fine. However, the bus didn't come every 20 minutes as announced, but only after 1 hour. It was still full and nobody was allowed to get on. An empty bus was only sent after another 15 minutes.

Nicolas

Oct 2025

Verified booking

3/5

A driver who doesn't stop because you're 3m from the pole, bus frequency not as high as advertised

Paula

Oct 2025

Verified booking

3/5

I didn't like the audio guide. It was poor, jokes all the time and almost anything about history. Very boring and childish

Giovanna

Oct 2025

Verified booking

5/5

The buses arrived on time and the drivers were very courteous. The audio was very informative

Jocel

Oct 2025

Verified booking

5/5

The audio guide was very good and fun

Kathleen

Sep 2025

Verified booking

5/5

The driver was most helpful with my ticket and explaining the route options.

Sandra

Sep 2025

Verified booking

4/5

Easy to hop on. Outdoor seats were available.

Douglas

Aug 2025

Verified booking

3/5

Our first attempt to get on the bus at stop 13 was denied 3 times. The driver wouldn't open the door. You were clearly oversold for that time of day yet accepted our order around the same time. A suggestion is to advise anyone placing an order be notified of which stoppa were heavy. Other companies were picking up people at the same spot without issue.

Guilherme

Aug 2025

Verified booking

4/5

The Bus is great, there's always a bus passing by. But the app should be modernized and show via GPS the points where the bus stops.

Bharath

Aug 2025

Verified booking

5/5

Great deal.. Easy n flexible schedule to plan our visits. Almost last minute plan.

Michael

Jul 2025

Verified booking

4/5

Everything around the buses was very good - the timings, the routes, the commentaries, and the staff. Was disappointed the the river cruise was just one way.

Kurt

Jul 2025

Verified booking

4/5

The tours include all the well-known sights and the audio accompaniment is interesting and relaxed.

Sabine

Jul 2025

Verified booking

5/5

Staff very friendly and helped at all times. We got everywhere . Gladly again 🤩

James

Jul 2025

Verified booking

5/5

I went with my parents and they treated them like gold for getting on and off the ride.

Sara

Jul 2025

Verified booking

5/5

Super convenient to get to all the attractions. Ticket process was very simple.

Therese

Jul 2025

Verified booking

5/5

My driver was so kind and friendly

Lynn

Jun 2025

Verified booking

3/5

The staff were very helpful and there were no issues with staff. However I choose big bus as the company stated that buses were every 20-30 mins ect. However this was not the case. We were waiting for much longer periods compared to the cheaper companies who appeared to have a better service. I would never book with the company again. Paying the extra was a waste of money. I would not recommend to friends or family

Victor

Jun 2025

Verified booking

3/5

The cruise portion of the excursion was sub par. The boat had issues and could not board passengers. We had to wait nearly two hours for the next boat. This subsequently affected are schedule.

William

Jun 2025

Verified booking

4/5

Ticketing was very good and efficient. Recorded info wasn't the best, should be better tied to location and a bit less goofy dialogue and more information

Barbara

Jun 2025

Verified booking

5/5

Lea the live guide and Trevor the driver made our complete Red line tour absolutely wonderful! What a great experience!

Tommi

Jun 2025

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3/5

Support team members were friendly and helpful. Thames river boat captain's guiding was humorous!

Edward

Jun 2025

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3/5

An efficient way to get a comprehensive view of London.

Mary

Jun 2025

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5/5

Thames river cruise was awesome!

Jackie

May 2025

Verified booking

4/5

Was able to see all the best parts of the capital in a short amount of time whilst enjoying the open top views on a beautifully sunny day. The commentary was also helpful.

Mrs.

May 2025

Verified booking

4/5

Thames River tour was awesome! Excellent tour hosts who provide a wonderful description of what you are seeing. Big Bus tour was good but there are many many more buses from other tour companies that pick up passengers while we waited for the Big Bus. We got off at one stop and had to wait one hour for a Big Bus tour bus to come back to pick us up. This prevented us from getting off at stops in the city as we were concerned that we would not be picked up and would not see the remainder of the blue or red route. We thought we had the evening tour included but our tickets printed "does not include night tour".

Alison

May 2025

Verified booking

3/5

It was fine until mid day when three stops were not operating without warning and disrupted our plans. End of the day at Tower of London we waited for over 45 minutes and finally decided to pay to ride the river boat back.

Tendai

May 2025

Verified booking

3/5

The audio guide was really good and clear, and done in a humerus way. The only thing bus waiting time was too long, We waited for bus for over an hour, The waiting time was too much. Not 15-20 as informed.

Michael

May 2025

Verified booking

4/5

That you can explore the city from the streets.

Sassier

May 2025

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4/5

It was great. It was just spoiled by the weather

Eugen

May 2025

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5/5

We learned a lot about London's history.

Andrea

May 2025

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5/5

Conveniently see the most important sights.

Katie

May 2025

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5/5

Friendly workers, liked the audio tour, clean

Nicole

Oct 2025

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5/5

Jessica

Oct 2025

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5/5

Enrico

Oct 2025

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4/5

Peter

Oct 2025

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5/5

Christine

Oct 2025

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4/5

Jailane

Oct 2025

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5/5

Monique

Oct 2025

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5/5

Sharon

Oct 2025

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5/5

Lau

Sep 2025

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5/5

Leanne

Sep 2025

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3/5

Shreyans

Sep 2025

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5/5

Astrid

Sep 2025

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5/5

Ruth

Aug 2025

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5/5

Yingying

Aug 2025

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5/5

Ilse

Aug 2025

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5/5

Jeanie

Aug 2025

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1/5

tickets were issued for the wrong date. two months before my trip

Marita

Aug 2025

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4/5

Sheri

Aug 2025

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3/5

Jun

Aug 2025

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3/5

Peter

Aug 2025

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5/5

Sarlet

Aug 2025

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5/5

Waveney

Aug 2025

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3/5

Rajko

Jul 2025

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5/5

Daron

Jul 2025

Verified booking

2/5

The route choice was fine. I did not care for most of the audio commentary. The humour fell flat.

Peter

Jul 2025

Verified booking

3/5

Barbara

Jul 2025

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4/5

Mark

Jul 2025

Verified booking

1/5

Grid locked traffic prevented any semblance of a useful way to experience highlights or even an orientation of London.

Sandra

Jul 2025

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5/5

Mario

Jul 2025

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4/5

Simona

Jul 2025

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5/5

Milos

Jun 2025

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5/5

Melanie

Jun 2025

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5/5

Jennifer

Jun 2025

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2/5

The cruise on the Thames was wonderful, the captains commentary was knowledgeable and entertaining.

Katarzyna

Jun 2025

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3/5

Alan

Jun 2025

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3/5

Sylvia

Jun 2025

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3/5

Emma

Jun 2025

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4/5

Peter

Jun 2025

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4/5

Nancy

Jun 2025

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5/5

Aino

Jun 2025

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4/5

Bruno

Jun 2025

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4/5

Abena

May 2025

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4/5

Ronak

May 2025

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5/5

Christian

May 2025

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3/5

Tanja

May 2025

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4/5

Gallina

May 2025

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4/5

Deborah

May 2025

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4/5

Gerosa

May 2025

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5/5

Mirjam

May 2025

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5/5

Delbecque

May 2025

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3/5

Ludovic

May 2025

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3/5

Theresia

May 2025

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5/5

Sugar

May 2025

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4/5

Lakshmi

May 2025

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5/5

Manfred

May 2025

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4/5

Tomi

Apr 2025

Verified booking

5/5

The best thing to do is to buy tickets for the tour from the vendors located at the stops. You receive good information and treatment, considering that we seniors do not always speak the language.

Jennifer

Apr 2025

Verified booking

5/5

Very good, the captain of the river trip explained everything well with humor. Bus tour ran smoothly.

Susan

Apr 2025

Verified booking

3/5

Ricer trip was great & crew superb, wonderful commentary The Big Bus tour had lots of off route time due to so many toad works around the Museum area & did not go past Buckingham Palace due to road works. At Tower Bridge there were no busses for more than 1/2 hour - staff said all the buses were bunched together. When the bus arrived it was too full to get on so we waited another 10 minutes for the next bus. Meanwhile loads of the other competitors busses went past. It's a lot of money to not provide a regular service, would not recommend Big Bus & would try another company next time

Vitalija

Apr 2025

Verified booking

5/5

Love it, good price, nice busses.

Lisa

Apr 2025

Verified booking

4/5

The lady at the St. Paul's Cathedral bus stop was fantastic. She was the best part of the experience! We booked online, but she was still incredibly helpful even throwing away my rubbish for me. And HOHO buses are always a fun way to see a lot lazily.

Dolores

Apr 2025

Verified booking

3/5

Seeing the city atop the 2nd level was great. The audio didn't always match up to the sites. Better. Communication of stops is needed, particularly on the later afternoon runs. We had to take the tube to get back to our hotel as the bus ended the route before we were back at our stop.

Barbara

Mar 2025

Verified booking

3/5

It was very difficult finding some of the stops/pickup locations even after asking several "agents" where they were located. One was busy on his phone and just pointed "over there "& another, also on his phone pointed to a completely different location, both annoyed with being interrupted. This caused us a lot of running around & missing busses. Also the blue bus in particular seemed to cross over one of the bridges multiple times causing us to sit in traffic for long periods of time. I would take cabs next time. Much more efficient and costs less.

Perfetti

Mar 2025

Verified booking

4/5

Very good for getting an overview of the city when you're short on time. Signposting and map to find stations could be improved

Alan

Mar 2025

Verified booking

4/5

The commentary was excellent, very informative and lots of fun & humour included

Matthew

Mar 2025

Verified booking

5/5

This specific bus line, although there are many, seems to have the most stops and covers nearly every inch of the city. The drivers seem to have magical powers to get the bus through the very busy traffic and narrow streets of London. Easily a half day ride perhaps more if you ride the entire main loop. Multiple days if you use it to get on and off at stops.

Beata

Feb 2025

Verified booking

5/5

Hop-on Hop-off Bus in London – Summary The Hop-on Hop-off bus is a convenient and flexible way to explore London’s top attractions. These open-top, double-decker buses operate on multiple routes, stopping at landmarks like Big Ben, Buckingham Palace, Tower of London, and the London Eye. Unlimited hopping – Get on and off at any stop along the route.

Kaisar

Feb 2025

Verified booking

5/5

Every thing was excellent . The commentary was great

Denise

Feb 2025

Verified booking

5/5

Friendly and informed staff, good app. Easy to find stops. Entertaining recordings.

Eugenio

Feb 2025

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4/5

The tour was excellent, but we were left at a bus stop at 16:30, two hours less than what the advertisement stated.

Angel

Jan 2025

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5/5

The routes are very well coordinated.

Nancy

Jan 2025

Verified booking

5/5

As a first time London visitor, it was a perfect way to get an overview of the city. Even the rain could not dampen our experience. One suggestion would be to provide more historical information on the buildings and the area and less pop culture information. London is an amazing historical city and deserves a more serious narrative. Thanks

Mark

Jan 2025

Verified booking

5/5

It was very easy to hop on and off. The audio recording was very informative. It really gave us a good overall look of the London.

Lavinia-mihaela

Jan 2025

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4/5

The cruise and the night tour were perfect

Kiron

Jan 2025

Verified booking

3/5

There was a lot of nice information.

Jan 2025

Verified booking

4/5

Fine way to discover London. You get to all the great places without having to walk a lot. The tour guide was fun and interesting to listen to.

Gillian

Dec 2024

Verified booking

5/5

The bus driver was so kind and helpful

Hans

Nov 2024

Verified booking

4/5

GOOD UNDERSTANDING VIA HEADSET FOR US DANESE. THE GUIDE ON THE BOAT WAS ENTERTAINING BUT SPOKE TOO FAST

Ganesh

Nov 2024

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5/5

Convenient routes and frequency

Hector

Nov 2024

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3/5

Punctual and very friendly

Santhi

Nov 2024

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4/5

Thames cruise good overview of the highlights of the city

Vatsala

Nov 2024

Verified booking

3/5

There was no guide in the bus. When I asked the driver about where to get down to go to Thames river, I was not able to understand what he said So I asked him a second time and he spoke very rudely to me, and spoke bad about my culture.

Helen

Nov 2024

Verified booking

5/5

Ticketing experience was great and the acctivities were terrific

Devin

Apr 2025

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1/5

Silvestrini

Apr 2025

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4/5

Gustavo

Apr 2025

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1/5

Fabiano

Apr 2025

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5/5

Olajide

Apr 2025

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5/5

Panagiotis

Apr 2025

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5/5

Stefano

Apr 2025

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4/5

Elizabeth

Apr 2025

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1/5

Arnab

Apr 2025

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1/5

Barbara

Apr 2025

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4/5

Mona

Apr 2025

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5/5

Mrs

Apr 2025

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4/5

Bharathimanivannan

Apr 2025

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4/5

Laura

Apr 2025

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5/5

Linda

Apr 2025

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5/5

Lolom

Apr 2025

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5/5

Ekaterina

Apr 2025

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5/5

Amy

Mar 2025

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5/5

Evelina

Mar 2025

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5/5

John

Mar 2025

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5/5

Almas

Mar 2025

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5/5

Misty

Mar 2025

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3/5

Ivars

Mar 2025

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4/5

Luis

Mar 2025

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4/5

P.c.s.

Mar 2025

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2/5

Long waiting time, and on last ride of the day had to transfer 2x with 15minutes waiting time.

Andreas

Mar 2025

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4/5

Salajan

Mar 2025

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5/5

Valette

Mar 2025

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5/5

Camila

Mar 2025

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5/5

Sabine

Feb 2025

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4/5

Joseph

Feb 2025

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4/5

Mohamed

Feb 2025

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5/5

Alexander

Feb 2025

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4/5

Sukhjinder

Feb 2025

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5/5

Katharina

Feb 2025

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3/5

Siiri

Feb 2025

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4/5

Charles

Feb 2025

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4/5

Shivani

Jan 2025

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5/5

Gareth

Jan 2025

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5/5

Fotini

Jan 2025

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5/5

Donna

Jan 2025

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2/5

The drivers and staff were not professional and several made mistakes that adversely impacted dozens of passengers.

Tarik

Jan 2025

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5/5

Iris

Jan 2025

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4/5

Alicia

Jan 2025

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4/5

Orson

Jan 2025

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4/5

Cindy

Jan 2025

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5/5

Lynne

Jan 2025

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4/5

Gizela

Jan 2025

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5/5

Mahaboob

Jan 2025

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5/5

Hafiz

Dec 2024

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5/5

Ravender

Dec 2024

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1/5

Nothing much

Raghda

Dec 2024

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1/5

It was very bad experience Bus come too late

Thomas

Dec 2024

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5/5

Aine

Dec 2024

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5/5

Leanne

Dec 2024

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3/5

James

Dec 2024

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5/5

Gulzade

Dec 2024

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5/5

Atul

Dec 2024

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5/5

Agneaux

Dec 2024

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5/5

Kalle

Dec 2024

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1/5

To never use this company again.

María

Nov 2024

Verified booking

5/5

Thorsten

Nov 2024

Verified booking

4/5

Laetitia

Nov 2024

Verified booking

1/5

Would have been cheaper just to do a bit of readibg and use City Busses. Expensive for what you get.

Michela

Nov 2024

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5/5

Tarek

Nov 2024

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4/5

Diane

Nov 2024

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2/5

Boat broke down - did not get to go on boat ride

Christine

Oct 2025

Verified booking

1/5

great difficulty finding the stops, too much waiting for the bus - time wasted - too expensive - underground was cheaper and much quicker to get from one place to another

Rachel

Oct 2025

Verified booking

2/5

Waited an hour at a stop without a bus coming by so had to take another transportation to my Tower of London visit...so did not get as much time on the bus as I would have wanted. Also the bus was very packed as the first bus we caught was done within an hour of getting on. The bus didn't pass as frequently as advertised and made the experience sub par The audio is OK on the tour but a person would have made the experience better as music played frequently to fill silence

Josef

Sep 2025

Verified booking

1/5

The problem was that the traffic came to a complete standstill. Two stops in an hour is unbearable and we had to get off the bus in between. Sure, it's not their fault, but unfortunately it was our problem. Walking was difficult but 5x faster. Hopefully it will be better tomorrow, otherwise it was a waste of money. Sorry for that.

Dena

Aug 2025

Verified booking

1/5

I have sent a complaint to you as it was not a great experience the trip was overcrowded and unsafe. Definitely would not use you again. Thanks

Dean

Jul 2025

Verified booking

1/5

The HOHO tour was the worst one we have done, after doing many across various cities around the world. Spent more time waiting at bus stops for driver changes and issues that needed bus changes (to much fog on the windscreen, SERIOUSLY), then told to change bus that then took a detour and went back to where we had started (an hour wasted). Also, the information on the headsets told us very little about the sights we could see and the staff were rude and didnt want to help us at all.

Carole

Jul 2025

Verified booking

1/5

My tickets could not be validated and ruined my plan fir entire day. Bus was VERY packed. Pppr to no assistance available

Sally

Jul 2025

Verified booking

2/5

It was not BIG Bus fault. The traffic was simply AWFUL, spent ages in jams, so got off and went to The Science Museum instead!!! Took underground to Tower Hill, costing £28.00 for 4, as on schedule, traffic jams would mean missing the boat trip. Commentator on boat was Excellent.

Kathryn

Jul 2025

Verified booking

1/5

What a huge disappointment, one of the busses broke down and we were left in sweltering heat on the bus until a replacement could be called. For the exorbitant cost I would recommend using public transport to get to the destinations you would like to see rather than take a hop on hop off bus. Definitely a less than ideal experience.

John

Jun 2025

Verified booking

1/5

Nothing. It was hopelessly slow. At busy times of year I would not recommend to anyone that they use the Big Bus. Better and cheaper to get a day Tube pass and travel to stations near attractions you want to visit. There is now just too much traffic in London at busy times like today to make the Big Bus a worthwhile option. We spent long periods going nowhere and the route was changed so we missed some attractions, for example the Blue riute not go to Marble Arch. A terrble day.

Joshua

Jun 2025

Verified booking

1/5

The bus was stuck in traffic. Bicyclists and pedestrians were traveling much faster than we were. It was @ 80 degrees with no cloud cover, so it stifling hot sitting in the sun during our red light to red light tour. Took an hour to get around Hyde Park. Ridiculous as we paid 120$ in advance for tix. When we got to initial pick up spot, employee advised he would have charged us less had we bought the tix in person. Terrible experience from top to bottom, would never recommend. Ended up getting off bus and taking tube back to our hotel.

Isabel

Jun 2025

Verified booking

2/5

The traffic was slow, that one stop was not there and they didn't warn me and it left me far away from the place I needed to go. Auntoguis poor information

Nancy

Jun 2025

Verified booking

2/5

We were told a shuttle would take us back to stops 1 & 2. None came. Driver and ticket taker talked to each other about sex and used multiple explitives in front of passengers while we were on the bus. We've done this tour before. This was not the same.

Luke

Jun 2025

Verified booking

1/5

We waited for a bus for over 1 hour at stop 39 (at which point we gave up and got on public transport, so we don't know how much longer it would have taken). The full Blue route was advertised as taking 3hr50 to complete 1 loop, but took us 3hr30 from stop 15 to stop 39 - roughly half way. We therefore ran out of time after waiting over 1hr at stop 39, so abandoned our Big Bus trip.

May 2025

Verified booking

2/5

The bus missed stops without warning, we waited 1 hour at 1 stop before moving on and then finding out the bus route had changed but the live map didn't notify about the change. The bus went on roads that wasn't part of the route which resulted in us missing some places we wanted to see

Shalom

May 2025

Verified booking

2/5

hello We arrived in London on the morning of 26.4.2025. We took the blue line but the bus didn'n go to all the streets and stops because some of them were closed due to the MARATHON which took place the day after, on 27.4.2025. At this day all the streets in the center of London were closed with barriers and police officers and we could'nt get to where the cruise left from. Even though we booked the cruise, we were unable to get on it. We were very disappointed and felt we didn't get what we paid for. I expect to receive a refund. Thank you Miriam

Karen

May 2025

Verified booking

2/5

We have used Big Bus in many cities, both in US and abroad, and have always loved them. We purchased a two-day pass for London. On BOTH days, we experienced long delays in service in the afternoon, after 3:30 pm! In both instances we sat waiting on the bus for over 1/2 hour without moving! Neither time was any explanation given until we began moving again! I realize in the afternoon you are wrapping up the number of buses you are using in a day, and traffic, etc. can cause delays, but for it to happen two days in a row suggests sheduling problems that you can't blame on the traffic. The second day we missed a dinner reservation. To sit on a bus and not know what it going on is frustrating! We had 3 other hop on-hop off options in London - - on our next rip we will use another company .

Zafar

May 2025

Verified booking

1/5

Unfortunately I booked the tour by mistake and as per the policy the ticket could not be cancelled. So sadly I was unable to experience it. Thanks

Teresa

Mar 2025

Verified booking

2/5

We spent about an hour sitting on bus in traffic on diversion, missed our time slot for our next venue, ended up walking to venue. The commentary was all out of whack with where we were. Sorry to say disappointing.

Natalia

Mar 2025

Verified booking

1/5

The bus stopped a lot of time in eachbstop. No good frequency. The audio was not correct with the place visited. I really don't recommend it

Tan

Jan 2025

Verified booking

1/5

I love that there were 3 walking tours, night tour and Thames river cruise included. But unfortunately, I had missed 2 of the walking tours ('Jack the Ripper tour'- wrong timing and 'Gems of London City'- wrong meeting place). As such, i am very disappointed I missed this opportunity to understand London better.

Priyanka

Jan 2025

Verified booking

1/5

They ended services at around 3pm on 31st Dec, without any prior information and we were unable to complete the tour. As a tourist I was not aware of this process otherwise I had booked the tour for some other day.

Tracy

Jan 2025

Verified booking

1/5

Not a lot, we were asked to exit a bus at 430pm as it was finishing. Then had to wait for "the last bus" to get close to where we needed to go, we ended up having to get off at 5pm even though they were supposed to run until 6pm. We were never told nor did it specify that the river cruise was only valid that first day. Not just within 24hrs. This meant when we went to go the next morning (within the 24hrs) we were not able to as it had expired so were turned away. It really was not a good experience at all. We will not be recommending this to anyone, in fact we will be turning them away.

Kelley

Jan 2025

Verified booking

1/5

Bus was so crowded that we couldn't use the audio. The windows were fogged up so couldn't see anything. Should of saved our money and just rode a city bus.

Hitesh

Dec 2024

Verified booking

2/5

The headout tickets I purchased should have been valid for 24 hours, as per the advertisement. I specifically purchased the 24 hour ticket so as to cover 1 of the routes early next morning. The BigBus tour operative however advised us that the ticket was only valid for the day (24th December) and that we would need to buy another ticket to access that 1 route, even though we were well within the 24 hour time.

Joseph

Dec 2024

Verified booking

2/5

Drivers drove too fast and we got off because we felt unsafe. Timetable in some stops not accurate we waited for the last 2 buses more than 40 minutes then we had to get on a bus to carry with our tour while on the app it's showed within 6-9 minutes

Joseph

Dec 2024

Verified booking

1/5

Sadly the weather was awful and despite visiting London for the day, contrary to Government advice, it was not possible to remain and attempt to use the bus.

Maire-lefevre

Oct 2024

Verified booking

4/5

Christophe

Oct 2024

Verified booking

4/5

Paola

Oct 2024

Verified booking

5/5

Nicod

Oct 2024

Verified booking

4/5

Eichhorst

Oct 2024

Verified booking

5/5

Antoine

Oct 2024

Verified booking

3/5

We've been taking the Big Bus for a long time. This is the first time we've had to wait so long to catch a bus. We looked at the waiting time on the app, but it kept changing. Also, once it arrived, it could be crowded, which sometimes prevented us from sitting down and/or listening to the audio guide.

Alison

Oct 2024

Verified booking

5/5

Annette

Oct 2024

Verified booking

5/5

Loved the commentary and way to use. A great way to see the sights.

Douglas

Oct 2024

Verified booking

4/5

We thoroughly enjoyed the royal walk our guide was knowledgeable and entertaining! The Thames river cruise was equally as amazing the commentary was great! We bought tickets for the 48 hour hop on hop off, it was a great way to see all the sights.

Rich

Oct 2024

Verified booking

1/5

The package we bought was NOT CLEAR AT ALL. And it said the late night tour was included or at least it looked like it. The man collecting tickets at the door was a complete madman and threatened to call the police on us and made my son cry. He shouldn't be allowed to work in tourism anywhere on this planet.

Daniel

Oct 2024

Verified booking

5/5

Kameswaran

Oct 2024

Verified booking

5/5

Thoroughly enjoyed the wonderful trip on the Thames River

Maree

Oct 2024

Verified booking

5/5

Kellie

Oct 2024

Verified booking

5/5

Just a great way to see so many highlights of London. It was my first visit to this wonderful city.

Jose

Oct 2024

Verified booking

5/5

Feguir

Oct 2024

Verified booking

5/5

Patricia

Oct 2024

Verified booking

4/5

Nicola

Oct 2024

Verified booking

2/5

I prefer to say what was not good since I have little I loved about it. Please ignore reasons about for dissatisfaction- an option was required but my desired response was not available We had decided to do a complete circuit of the blue line. Buses were overcrowded and guides and drivers paid no attention to available seating. We finally had a good seat at the top of the bus and then when we stopped at a stop we were told we were changing buses. There did not appear to be anything wrong with the bus it just may not have been as full as the guides wanted.. No explanation was given and nothing further was said while we waited for the next bus which was already full and we had to all squeeze on.

Nuno

Oct 2024

Verified booking

4/5

Janice

Oct 2024

Verified booking

5/5

The live commentary was great - informative and funny! And the views from the river can't be beat

Joanne

Oct 2024

Verified booking

4/5

Looked the combined bus and boat ride. Online Ticketing was easy and convenient

Kenice

Oct 2024

Verified booking

2/5

The app was very helpful in meeting the buses. The photos of the stop were especially helpful.

Iwona

Oct 2024

Verified booking

2/5

A disabled person in an electric wheelchair with a gel battery was not allowed to board the bus, which is why other people from the reservation did not use it either. I received a refund from your partner, but the trip was not successful. Before I bought the tickets, I talked on the chat with you and was told that a person in an electric wheelchair can travel on the bus, I asked exactly, three times, I gave which wheelchair I was talking about. Are there incompetent people on the chat who do not know what they are talking about? Fortunately, I received a refund.

Nicholas

Oct 2024

Verified booking

1/5

Waited 45 minutes for a bus at stop 18, Then had to hope on an over crowded bus and they then decided to skip part of the route.

Lynne

Oct 2024

Verified booking

1/5

we flew into heathrow on sept 29th. I was terribly disappointed that we were unable to make it to London on Oct 2 for our Big Bus tour. I asked you for a refund on sept 30. I have not heard back and am very unhappy that I have not received a refund for $118.25. i don't have that kind of money to just give away for free? I underrstand you needed an advance notice and i did give it to you. Please help me. I can go thru my credit card for a refund from you but would prefer to ask you again directly. my purchase is dated sept 27, '24. it has appeared on my credit card activity. my booking ID is 20823492 please i respectfully ask again for my reimbursement for these unused tickets

Martin

Oct 2024

Verified booking

5/5

Denise

Oct 2024

Verified booking

1/5

We waited more than 40 minutes for the bus connection in the rain. The bus stop was not clearly identified. We were made to change buses because our bus was no longer functioning. Then the driver left the bus because they were changing drivers and we were left to wait 15 for the new driver. Because of this we never got to the river cruise

Emily

Oct 2024

Verified booking

2/5

Any time I wanted to hop on a bus, they were on a break and the wait was longer than it would take me to walk. Managed to walk everywhere the bus went and wish I didn't spend the money on the ticket. Did appreciate the river cruise

Blair

Sep 2024

Verified booking

4/5

I loved the routes and all the sights we were taken to and near. It was great how often it was possible to catch a bus. However the commentary could have been improved. It seemed that there was a lot of pop culture trivia (which famous people had lived where or visited, etc) but I would have appreciated more history. We also drove by lots of interesting buildings that we didn't hear anything about. I would have appreciated more overall information about what we were seeing around us--how old buildings were and what they are used for, etc.

Juan

Sep 2024

Verified booking

5/5

Excellent tour service

Charles

Sep 2024

Verified booking

5/5

Rajinder

Sep 2024

Verified booking

5/5

Seamless ticeketing procedure online.Wonderfyl!The itenerary has been very well planned with a running commentary it made the tour comfortable and easy to connect with the places we passed by.

Artur

Sep 2024

Verified booking

4/5

Christine

Sep 2024

Verified booking

5/5

Marie

Sep 2024

Verified booking

3/5

Miguel

Sep 2024

Verified booking

5/5

Ticketing was good and fast, and both tours were excellent with good explanation of everything we were seeing

Bryce

Sep 2024

Verified booking

4/5

Elspeth

Sep 2024

Verified booking

5/5

Ticketing was easy and very convenient. Loved being able to get around and get off at the places we wanted to see more of.

Andreea

Sep 2024

Verified booking

5/5

Elizabeth

Sep 2024

Verified booking

3/5

Debra

Sep 2024

Verified booking

5/5

It was very easy to get to our destinations. Plus we loved all the areas of London we were able to experience.

Chanel

Sep 2024

Verified booking

5/5

Nicholas

Sep 2024

Verified booking

3/5

We waited over 30 minutes at stop 21 and no bus. Trief support and AI did not help. Then walked to stop 20 on way home to stop 32. Bus at stop 20 said yes he was going to 32. At Marble Arch entire bus told to get off and wait for next bus. No clear communication to which run next bus was. Badly handled.

Sep 2024

Verified booking

5/5

Maurizio

Sep 2024

Verified booking

5/5

Peter

Sep 2024

Verified booking

4/5

Informative and interesting. Very pleasant drivers

Sheila

Sep 2024

Verified booking

5/5

Amy

Sep 2024

Verified booking

3/5

Vickie

Sep 2024

Verified booking

1/5

Nothing

Phil

Sep 2024

Verified booking

4/5

The way the commentary was put together great !

Opitz

Sep 2024

Verified booking

4/5

Rashid

Sep 2024

Verified booking

3/5

Elise

Sep 2024

Verified booking

4/5

Barbara

Sep 2024

Verified booking

5/5

We enjoyed the commentary and it was easy to meet up with the bus and get tickets sorted. Cruise was wonderful too.

Astra

Sep 2024

Verified booking

5/5

Anastasia

Aug 2024

Verified booking

3/5

Anna

Aug 2024

Verified booking

5/5

Olayinka

Aug 2024

Verified booking

5/5

The staff were very helpful and engaging. Buses regular and on time. Guide commentaries informative and sometimes hilarious especially on the Thames cruise. The music played rather dull and needs to be more modern and contemporary. Great wxperience altogether.

Laure

Aug 2024

Verified booking

1/5

Waiting time 3 times longer than advertised so a bus bunked on arrival. Some audioguides didn't work.

Kristen

Aug 2024

Verified booking

5/5

This was my third time to London but my first time with my 15 year old so. The first day we took the route and only got off for lunch at the ritz… booked in advance., and a bit of shopping. We made a plan of what to see the following day which was great! Additionally, we bought tickets to see the Tower of London and took the option to have the one way boat ride back. We also did the London Eye on a beautiful day. If it is not, I wouldn't do it. Overall, a fabulous experience.

Sabrina

Aug 2024

Verified booking

3/5

Open roof bus is great. But audio guide was interrupted and cut-off many, many times. So information was lost, what you saw driving by. Sometimes it was also not clear which house etc. the guide talked about, as we had passed it already or where not there yet. Or the description was too vague. The audio guide is the added benefit compared to driving around the city with the regular much cheaper bus lines. If the audio guide doesn't work properly, the tour is not worth its price.

Marcia

Aug 2024

Verified booking

1/5

There was SO much traffic in London that we were unable to "hop off". While it was promised that the next bus would come on the regularly expected schedule, there were long waits for the next bus. So we quit getting off the bus. And as a a result, we also had to skip the river boat cruise because we were afraid that we would not get back to our final stop at the train station before the posted time for service at the end of the day given the large delays all along the route. Also, we didn't realize that we were supposed to pick up a headset upon boarding the bus and the driver never mentioned it. So we visited a number of stops without any narrative. As a result, visiting London via the hop-on/off bus was a huge disappointment.

James

Aug 2024

Verified booking

2/5

Our driver was terrible, we were so car sick! He almost got into two accidents, got stuck on a curb at one point, ppl were honking at him...not at all a pleasant experience. The boat ride greeter person was not very friendly. She was acting like she was hung over or something, hiding her head and face, boat captian was the best part of the entire experience.

Bella

Aug 2024

Verified booking

5/5

Mugabo

Aug 2024

Verified booking

5/5

Lori

Aug 2024

Verified booking

5/5

The automated tour guide was informative and entertaining. We really enjoyed it. The number of stops made it very easy to see a lot of sites and walk to several others. Will definitely use again.

Nicholas

Aug 2024

Verified booking

4/5

The buses were great to get around and see the sights. Some of the bus drivers were very nice, others were just drivers and the customer service could use improvements. Overall happy with service.

Adu

Aug 2024

Verified booking

5/5

Nasrin

Aug 2024

Verified booking

5/5

Amazing experience .. very easy to find bus stop and saves a lot of money

Nishant

Aug 2024

Verified booking

2/5

Bus frequency was less. Waited more than 1.5 hr for green bus. Frequency to west side is very less, waited a lot for west side bus also. Wasnt able to go to many places

Headout Guest

Aug 2024

Verified booking

5/5

Harry

Aug 2024

Verified booking

1/5

Didn't get to experience it It's advertised as "24 hours", we booked at 5.40pm on the 21st August, then today in the morning (22nd) it says unavailable as the ticket was for between 9-6 yesterday, which clearly isn't a 24 hour period as advertised

Tania

Aug 2024

Verified booking

5/5

We had an amazing day getting a great overview of all the main London attractions we wanted to see. It was easy to locate the pick up stops. We never had to wait around. The River Thames tour was excellent. We loved it!

Edmore

Aug 2024

Verified booking

5/5

Dirk

Aug 2024

Verified booking

5/5

Paul

Aug 2024

Verified booking

5/5

Stephen

Aug 2024

Verified booking

5/5

The overall experience was amazing. The in depth commentary was fantastic we learnt things on nearly every corner. If you have time I'd definitely recommend the blue tour which lasts 3.5 hours but what you take from it is unbelievable. Awesome experience, thank you.

Headout Guest

Aug 2024

Verified booking

3/5

Gail

Aug 2024

Verified booking

4/5

Marilyn

Aug 2024

Verified booking

1/5

I have used hoho buses in every major city I have visited. This was by far the worst experience. We got o. around 1pm and never made it around the red line. Three times thr bus would suddenly pull over and we were told we had to change buses. The last time we settle 50 minutes before the bus moved. We were never told why. We spent a lot of money to see maybe 10 spots.

Michael

Aug 2024

Verified booking

5/5

Gillian

Aug 2024

Verified booking

4/5

Headout Guest

Aug 2024

Verified booking

5/5

Caroline

Aug 2024

Verified booking

5/5

Big bus hop on hop off best to get on early and do cruise from stop 16 after you've done the Tower and bridge. Easily downloaded ticket from website

Thomas

Aug 2024

Verified booking

4/5

Neil

Aug 2024

Verified booking

3/5

Love the ability to use the hop on hop off at many locations. Just a bit muddling as to where the stops were , that is which side of the street you get the bus . Also the blue is a bit too long fir one ride.

Robert

Aug 2024

Verified booking

5/5

Grigoriu

Aug 2024

Verified booking

5/5

Abigail

Aug 2024

Verified booking

3/5

Red line was good. Corny but info-filled narrative was useful. Good number of stops and busses. Crowded but it is busy season. River cruise was great BLUE line suffered multiple issues. Waited 10 minutes at a stop. Bus went right by--never stopped. 10 more minutes and one stopped but didn't let people on. No explanation. Then another one came and didn't stop again. After 30 + minutes, we gave up and got a cab.

Naveen

Aug 2024

Verified booking

1/5

Buses where over crowded and not get seats in the buses. Waited long time to get bus from the buses . Other company buses where less crowded and frequency was high. I will never recommend your company to anyone it's pure waste of ticket money and time in London.

Veronica

Aug 2024

Verified booking

5/5

Joanne

Aug 2024

Verified booking

1/5

I just wanted to say that unfortunately I never had the chance to go on the bus because I was ill when I arrived in London which is when I was supposed to use my ticket.

Fiona

Aug 2024

Verified booking

4/5

Got to see alot but it was the hottest day of the year and it was very hot on top. We did come prepared with hats and water. However the English haven't invented aircon yet so it was very hot when we had to sit downstairs. I can imagine it would be freezing in winter.

Maria

Aug 2024

Verified booking

5/5

Sunil

Aug 2024

Verified booking

4/5

being able to cover all the major attractions with flexibility on choosing which one to see and where to get off. different routes (red and blue) help as well in terms of some planning for the sights the river cruise was excellent (with the weather being great as well on the day) One issue that we encountered was that the frequency would vary for the buses and the app at times wasnt that helpful.

Ayman

Aug 2024

Verified booking

5/5

Vincent

Aug 2024

Verified booking

4/5

Poonam

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Magdalena

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Mario

Aug 2024

Verified booking

4/5

Gary

Aug 2024

Verified booking

2/5

The tour was generally good and but for the incident at the end of the tour your rating would have been much higher. Here's what happened - after a lovely day on the hop on hop off bus tour we were counting down our stops to Victoria Station. For some reason the narrations stopped and the bus kept driving - the driver turned off the bus without saying anything to the passengers, grabbed his belongings and walked off the bus. Then another attendant said move to another bus. We did as we were told however, it was Victoria Station so we got on the new bus and realized that we had long passed Victoria Station. An attendant was good enough to hail us a taxi for a cost of 20 Pounds we got back to Victoria Station. We missed our pre theatre meal for reservations before Wicked - at Victoria Station and were generally left with a bad tast. Recommondation: When the driver leaves the bus have them tell the passangers why and say - We are at the beginning of the tour at VICTORIA STATION, if you want Victoria Station you are here other wise enjoy the rest of your tour. That's all it would have taken. The most minimal degree of consideration like: "This is Victoria Station - the tour will continue (commence) from here would have solved the issue.

Jobin

Aug 2024

Verified booking

4/5

Laszlo

Aug 2024

Verified booking

4/5

Isabella

Aug 2024

Verified booking

5/5

I only did a 10-hour round trip in London, and as I had very little time, the hop on hop off helped me to get to know the main points of the city. The time was well optimized, I really enjoyed it

Yaffa

Aug 2024

Verified booking

5/5

Nilay

Aug 2024

Verified booking

4/5

Headout Guest

Aug 2024

Verified booking

5/5

Tim

Aug 2024

Verified booking

5/5

Sanny

Aug 2024

Verified booking

5/5

Good day! Enjoyed the ride with the family

Bolias

Aug 2024

Verified booking

4/5

Headout Guest

Aug 2024

Verified booking

5/5

Brigitte

Aug 2024

Verified booking

4/5

Okobet

Aug 2024

Verified booking

4/5

Sandra

Aug 2024

Verified booking

5/5

Susana

Aug 2024

Verified booking

4/5

Headout Guest

Aug 2024

Verified booking

4/5

Kristine

Aug 2024

Verified booking

5/5

Easy to access multiple places in the city. Audio was educational

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Suhaila

Aug 2024

Verified booking

4/5

Gaynor

Aug 2024

Verified booking

5/5

Made a list of what we wanted to see. Saw everything using hop on hop off bus..brilliant we also went on the river cruise from Tower Bridge to Westminster.

Headout Guest

Aug 2024

Verified booking

5/5

Isabelle

Aug 2024

Verified booking

5/5

Everything was very uncomplicated and went very well. We really enjoyed it.

Ivica

Aug 2024

Verified booking

5/5

Flavio

Aug 2024

Verified booking

5/5

Everything well organized ! Excellent Service

Brittany

Aug 2024

Verified booking

1/5

Booking was easy and I used Headout for other experiences. However the bus tour was never available whenever we tried to catch it- way too crowded

Daniel

Aug 2024

Verified booking

4/5

Good Buses, friendly driver and stuff -gladly again anytime.

Doris

Aug 2024

Verified booking

4/5

Charina

Aug 2024

Verified booking

5/5

Michael

Aug 2024

Verified booking

4/5

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Robert

Aug 2024

Verified booking

5/5

Easy to move around the city and change lines.

Sotirios

Aug 2024

Verified booking

4/5

Krisztina

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Cristina

Aug 2024

Verified booking

4/5

Sandra

Aug 2024

Verified booking

5/5

Good experience! Good drivers!

Headout Guest

Aug 2024

Verified booking

5/5

Guilherme

Aug 2024

Verified booking

1/5

Not enough buses to serve the public. The buses had no air conditioning, and we had to endure unbearable heat. In addition, none of the vehicles had audio in Portuguese, as we had been informed.

Hans-jürgen

Aug 2024

Verified booking

3/5

Headout Guest

Aug 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

3/5

Anne

Jul 2024

Verified booking

5/5

Morten

Jul 2024

Verified booking

1/5

Due to a rally in city center the tour was deverted outside almost all attractions, and instead through backstreets on the south of the Thames, where the bus was stuck in traffic for more than two hours, without any information before boarding or underway, or any offer for compensationd. Very unprofessional and dissappointing.

Colette

Jul 2024

Verified booking

2/5

The boat trip was good and not overcrowded. The buses were ridiculously overcrowded to the point where I felt unsafe and got off the bus. At the bus stops there were reps selling tickets, my ticket was booked online in advance but others at the stops purchased tickets and they were given ticket and brushed off. When the bus arrived there were crowds of people all pushing and shoving to get on, the reps stood and watched, there was no order even when people had been waiting. The reps just stood back and watched. It made the whole experience were unplesant

Savino

Jul 2024

Verified booking

1/5

The buses came rarely or not at all. The blue buses were constantly visible and had more stops.

David

Jul 2024

Verified booking

1/5

The advertised route could not be taken due to some kind of protest requiring police presence, but there was zero communication from the driver to the passengers about the aborted route -- the two stops we really wanted to visit couldn't be reached: we literally drove across one bridge and turned around and drove back across it the other direction, with no explanation, and no chance to get off elsewhere close to our destination should we wish to do so. Most of the day was spent driving along the same roads back and forth -- no communication. We were never advised that there was headphones available, so never heard the audio guide. And to cap it all off, we're 99% confident that our credit card details were stolen when we booked tix for the Hop On Hop Off bus online -- it was the only unusual transaction for us that could explain how our details were stolen (makes sense that they would target touristy sites, but still -- wouldn't recommend buying online with this company again).

Headout Guest

Jul 2024

Verified booking

5/5

Dimpna

Jul 2024

Verified booking

5/5

Neha

Jul 2024

Verified booking

4/5

It was very convenient. The drivers were so helpful any time I had questions. Would be nice if buses were air conditioned or windows opened more.

Headout Guest

Jul 2024

Verified booking

5/5

Stefan

Jul 2024

Verified booking

4/5

Ryan

Jul 2024

Verified booking

5/5

Manuela

Jul 2024

Verified booking

4/5

Mrs

Jul 2024

Verified booking

3/5

The 1st time we got on was great we loved it but after that it was horrific, over crowded, red hot

Nicholas

Jul 2024

Verified booking

1/5

The ferry trip we waited for was cancelled and told to wait for next one in 1 hour so headed out on red route . Due to problems with audio on bus turfed off to next bus. Then road closure so could not continue journey. Big disappointment

Alt

Jul 2024

Verified booking

1/5

The driver did not follow the route that he was supposed to drive. We did not leave the buss because we had had trouble getting places on the open top, and we wanted to see the Tower bridge from there. We also thought he was just getting around some traffic jam and then would get back to the route, but instead - after a long waiting - he just turned back after a stop, skipping the most waited for Tower Bridge. So we ended up sitting in the bus for more than an hour, waiting to see the bridge from the open top. We were so diappointed that we did not want to stay in the bus trying to see any other sight that the driver might just skip. We just left the bus and walked for a long time to finally get a taxi. The river cruise was ok, but it was 30 min and not worth the money without the bus tour.

Anderson

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Viji

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

5/5

Christina

Jul 2024

Verified booking

3/5

Matthias

Jul 2024

Verified booking

4/5

Tanya

Jul 2024

Verified booking

1/5

I like the bus. The traffic was unbearable and I sat for one hour and went 3 blocks. Complete waste of money.

Headout Guest

Jul 2024

Verified booking

5/5

Cynthia

Jul 2024

Verified booking

3/5

Headout Guest

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Catherine

Jul 2024

Verified booking

4/5

We enjoyed the opportunity to hop on hop off

Otline

Jul 2024

Verified booking

4/5

Denise

Jul 2024

Verified booking

4/5

Shafqat

Jul 2024

Verified booking

3/5

There was flexibility to change the date

Headout Guest

Jul 2024

Verified booking

5/5

Genevieve

Jul 2024

Verified booking

5/5

Alvir

Jul 2024

Verified booking

3/5

Richard

Jul 2024

Verified booking

4/5

The sights of London. However, we noticed that there were no many Red route buses in comparison to the Blue route buses. We had to wait at Hyde Park corner for over 20 minutes for a Red bus, but 4 Blue buses came & went in that time.

Hermine

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

5/5

Donna

Jul 2024

Verified booking

5/5

Oscar

Jul 2024

Verified booking

5/5

Excellent work by drivers and hosts, and the buses were impeccable, very convenient schedule, adequate frequency and overall a nice experience. A good look at London with a very nice support of the narration by headphones. Thank you dear

Mrs

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Miteshkumar

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

1/5

Martha

Jul 2024

Verified booking

4/5

Sara

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

1/5

Zlatka

Jul 2024

Verified booking

4/5

Dupont

Jul 2024

Verified booking

5/5

Hello, Very pleasant tour and the guides are super helpful and responsive! The audio guide was great. It was very crowded but the big bus guides handled it very well! Super +++ for the evening bus tour with the illuminated monuments. Too bad the cruise on the Thames wasn't in several languages, but it was great fun all the same. Thanks Big bus

Susan

Jul 2024

Verified booking

4/5

The busses were great.....we could find one when needed and the drivers were nice. We did have a beautiful day which made it better. My major complaint was that we could not take the river cruise because when we walked over to the Tower Bridge entrance the worker said we had to wait over an hour because they didn't have a boat since it was out of commission. With only one day to use the ticket, having to wait over an hour was not acceptable. We should be offered a partial refund because of that. We were looking so forward to enjoying the boat ride.

Belen

Jul 2024

Verified booking

3/5

Ericka

Jul 2024

Verified booking

4/5

The bus tour was great, it included the main sites to visit and the application with the whole route and stops is very helpful. I'll suggest to find a common stop to connect the 3 routes (green, blue and red) to enjoy a full trip. Also, the cruise for the Thames river was only one way, we thought it was a round trip and that we will return to the same place we started to continue with the hop on hop off route but had to walked some time to go back and start again the route.

Dattaprasad

Jul 2024

Verified booking

5/5

Extremely easy to hop on and off.. all major attractions covered!

Ulaş

Jul 2024

Verified booking

4/5

Valeria

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Amanda

Jul 2024

Verified booking

4/5

Ali

Jul 2024

Verified booking

4/5

Michele

Jul 2024

Verified booking

2/5

The 30 minute river cruise was great. The guide was informative and very funny. We were able to learn a lot about the various buildings and we got many pictures. The hop-on hop-off bus tour was disappointing and not worth the money. We did the river cruise first thing and were dropped off at the Tower of London. We waited 35 minutes for our bus to arrive. It left us very little time to see all the places we wanted to visit.

Gonzalo

Jul 2024

Verified booking

4/5

Gabriela

Jul 2024

Verified booking

5/5

Ana

Jul 2024

Verified booking

4/5

Diana

Jul 2024

Verified booking

4/5

Samantha

Jul 2024

Verified booking

1/5

Nothing I didn't get to go... my daughter fell I'll over night and no one would answer at the support centre so I spent £98 on nothing!

Andrea

Jul 2024

Verified booking

4/5

Good routes to all the sights. Buses run at short intervals, so you don't have to wait long.

Headout Guest

Jul 2024

Verified booking

5/5

Julie

Jul 2024

Verified booking

3/5

Nomcebo

Jul 2024

Verified booking

5/5

Lynne

Jul 2024

Verified booking

5/5

Good value for money and excellent experience with loads of information. Easy to get off and on the bus at different intervals and will definitely come back again.

Corrie

Jul 2024

Verified booking

3/5

The map you have on your website is no longer accurate so we waited around for several busses to get on the ORANGE line and it no longer exists. With everyone using technology today, you should update your map on your site.

Sylvie

Jul 2024

Verified booking

5/5

Every single thing was amazing want to go back again

Katie

Jul 2024

Verified booking

4/5

Freddy

Jul 2024

Verified booking

2/5

We were stuck in traffic most of the time, several hours and little movement. Bus was ok, we dis one stop and had to wait for almost an hour ti get another one.

Paul

Jul 2024

Verified booking

1/5

On arrival at King's Cross. We had to wait nearly 40 minutes for a bus. When we left the river cruise at Tower pier we were waiting nearly 45 minutes before the bus turned up other providers had more 4 buses in that time. We went on the red route as this was the first us to turn up. Only to be told that the bus would terminate in Piccadilly and that we not make the connection with the green route before it terminated. This cost us an additional £37.50 on the London Underground we expected a full refund from the Big Red Bus Company as they have not fore filled there contract.

Fabienne

Jul 2024

Verified booking

4/5

Gezina

Jul 2024

Verified booking

4/5

Peter

Jul 2024

Verified booking

2/5

Buses were full with no where to sit down. Routes not followed. Pure waste of money

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Jennifer

Jul 2024

Verified booking

1/5

Not very much. We had problems finding the bus stop (attendant at Westminster we finally found was very helpful). Not worth the cost. We spent at least half an hour to move about 200 yds. Other buses (too many tour buses blocking the street) kept pushing in front. So slow the hop on/off would have been much better & cheaper. Audio playing irritating music in background & not clear. The staff we're fine & tried their best

Amelia

Jul 2024

Verified booking

3/5

Reist

Jul 2024

Verified booking

5/5

Bettina

Jul 2024

Verified booking

4/5

Glenna-marie

Jul 2024

Verified booking

3/5

It was good to see the attractions and have some info about them. Unfortunately the map we got with our tickets was out of date so we wasted a lot of time looking for where to catch the bus. Once we got the bus we had the up to date version and could work out where to go.

Andy

Jul 2024

Verified booking

5/5

Susanne

Jul 2024

Verified booking

4/5

Tit

Jul 2024

Verified booking

3/5

It was a really short trip.

John

Jul 2024

Verified booking

5/5

Elizabeth

Jul 2024

Verified booking

5/5

Easy to order online, only issue was confirmation e mail stated photo I'd required to relinquish tickets. I had no photo ID. Contacted the help chat and was reassured this was not needed. Plenty of buses available good commentary, friendly drivers. Loved driving over Tower bridge.

Anil

Jul 2024

Verified booking

4/5

Service was good and covered all important places and sites in London.

Judy

Jul 2024

Verified booking

3/5

I liked the River cruise

Ana

Jul 2024

Verified booking

5/5

I liked being able to change lines. Buying on the website is more convenient and safer.

Hardeep

Jul 2024

Verified booking

5/5

Great way to see London as tourist Very convenient Audio guide was very helpful River cruise is enjoyable too

Caskell

Jul 2024

Verified booking

1/5

My little boy got sick and we have not got to use any of our tickets. We mist harry potter walking tour. The boat trip. And now the harry potter tour . I tried to reach out to your company not for a refund but to help us reschedule anything the harry potter tour would be great. Please help. Where alway from north carolina Mr Caskell Cook caskellc@yahoo.com please help use reschedule the harry potter tour for late July the 5th or earlier morning on July 6 pleases. This was the only reason my little boy and I came here

Jessica

Jun 2024

Verified booking

4/5

Helpful staff. The bus took us to all places we had planed for. Easy to buy tickets online

Eugene

Jun 2024

Verified booking

3/5

We checked in for the first time and the driver simply waived us back and did not direct us to the earphones. We had to figure out the audio system on our own. It was a hot day and the downstairs if our bus was stiffling; once we moved upstairs it was better. Tour was good once we got deleted in; explanations on the audio guide need to be updated now that there is a new monarch in place.

Christopher

Jun 2024

Verified booking

2/5

Seemed like the other companies had more buses, and as a result more space on the upper deck. If I had to choose again, I probably would have chosen one of the other companies Audio guide was useful.

Headout Guest

Jun 2024

Verified booking

1/5

Frank

Jun 2024

Verified booking

5/5

Easy to use and we enjoyed the flexibility of hop on hop off

Giovanni

Jun 2024

Verified booking

4/5

Jake

Jun 2024

Verified booking

2/5

The bus was really busy, we waited over an hour and a half for the blue bus. We had to stand downstairs for ages before getting a seat upstairs. It's really good views once you get upstairs but it was a very stressful start and not worth the £104 I paid

Polly

Jun 2024

Verified booking

4/5

Bárbara

Jun 2024

Verified booking

2/5

No tour as I expected , delayed , could not take a tour because of the delay of the blue line. Bad experience

Sabine

Jun 2024

Verified booking

2/5

Because it was jammed through London, the journey felt tiring and too long. Unfortunately the boat trip was no longer possible. We expected better for the high price

Marta

Jun 2024

Verified booking

3/5

Daniela

Jun 2024

Verified booking

4/5

Victoria

Jun 2024

Verified booking

2/5

Was just a lot of effort - especially in the heat! Quicker to get the tubes and walk tbh

William

Jun 2024

Verified booking

3/5

Headout Guest

Jun 2024

Verified booking

5/5

Sandra

Jun 2024

Verified booking

5/5

The activity was fantastic, especially the walk along the Thames.

Vipul

Jun 2024

Verified booking

4/5

Headout Guest

Jun 2024

Verified booking

1/5

Ban

Jun 2024

Verified booking

1/5

We were on the blue bus awaiting to finish our tour but imthe bus stopped at the marbel arch at around 19:30 and the driver said bus termiated here as there is no other drivers to take over!!! And no more buses to come to this spot !! We were 3 and that was abit disappointing

Simil

Jun 2024

Verified booking

2/5

It was nice and good to travel around London and the cruise was really good. The morning was very good and as expected. But afternoon the roads were blocked and buses did not come or stop at the points it was supposed to. Have to walk a lot to finally find a bus. Was very difficult with kids to manage the situation.

Karon

Jun 2024

Verified booking

2/5

London is exciting but on this occasion the journey was extremely slow, traffic really bad and with the weather being quite warm, made it more uncomfortable. Upstairs open air and downstairs I still prefer live commentary. As a family we didn't enjoy current commentary arrangement, sorry to say

Valentina

Jun 2024

Verified booking

1/5

It was a real flop to purchase the of this service. The Buses were always full with people standing without having a chance to see the sights, impossible to find a seat on the upper floor. After several stops we had to abandon the tour in order to better enjoy the city. We expected to be facilitated in the tour and instead it was just a waste of time. I would like to ask for refund of the tickets. Regards

Amy

Jun 2024

Verified booking

3/5

Erik

Jun 2024

Verified booking

3/5

Elisa

Jun 2024

Verified booking

4/5

Anna-kaisa

Jun 2024

Verified booking

3/5

Johanna

Jun 2024

Verified booking

4/5

Jeweleon

Jun 2024

Verified booking

4/5

Ticketing was easy to process on my phone. Had a nice day. The weather was good. The route was fast enough but at times a little bit slow because of the traffic. The audio guide was good and had a good time. The river cruise was awesome!

Tareq

Jun 2024

Verified booking

1/5

The buses were not air-conditioned and this is not acceptable

Jane

Jun 2024

Verified booking

3/5

Marjolein

Jun 2024

Verified booking

2/5

The Hop on Hop of bus was to crowded !! We didn't get a place to sit so no audio also. The bus took another route, green instead of blue. When w've got of the boat we couldn't find the busstop. Maybe by the busstop a sign where you can see BigBus stop clearly. The riviercruise was ok.

Saloni

Jun 2024

Verified booking

5/5

Allison

Jun 2024

Verified booking

3/5

Philipp

Jun 2024

Verified booking

5/5

Eileen

Jun 2024

Verified booking

4/5

Hélène

Jun 2024

Verified booking

1/5

Voi London in part because there were no buses, the respect of time was not there, the drivers did not give us clear directions and they were wrong, it was all crooked! I hated my experience and I want my money back. It cost me 80 pounds ($140 Canadian).

Linda

Jun 2024

Verified booking

4/5

We had a great time on our London hop on hop off tour with Big Bus. The addition is the one way Thames River cruise was a really nice addition although some of the information for this could have been easier to find on the websites. The bus tours were good except that some of the stops near Picadilly were changed because of detours and we didn't know about this until the bus was driving off route according to the map. We ended up getting off and course correcting ourselves. The commentary on the bus is pre recorded which was informative and fine but know that it does repeat some of the facts at different points.

Scott

Jun 2024

Verified booking

1/5

This was for the big bus tour London including river cruise. The bus was overcrowded, standing room only and due to construction we were trapped on the bus between stops for 1.5 hours. We made less than 25% of the red circuit in in 4.5hrs. This was terrible value and I would not use this service again.

Evangelia

Jun 2024

Verified booking

4/5

Rosanna

Jun 2024

Verified booking

3/5

Vishal

Jun 2024

Verified booking

5/5

Rabah

Jun 2024

Verified booking

4/5

Managed to see most of the places I wanted to visit. The river crews was great. The guy on the boat was very informative and with brilliant sense of humour. All in all, great experience. The only problem was the earphones, sometimes, you can't hear anything, problem with the sound

Klaudia

Jun 2024

Verified booking

3/5

I had trouble to found the bus stop.

Clare

Jun 2024

Verified booking

3/5

Tammie

Jun 2024

Verified booking

3/5

Ruth-lyn

Jun 2024

Verified booking

2/5

Buses are taking forever to come by. Other hop on hop off companies are way much better than big bus

Catherine

Jun 2024

Verified booking

5/5

Ellana

Jun 2024

Verified booking

4/5

Was super handy and took you to all the touristy places

Ibrahim

Jun 2024

Verified booking

4/5

Béla

Jun 2024

Verified booking

5/5

Rana

Jun 2024

Verified booking

5/5

The commentary wasvery funny and entertaining, there was some dealy in our trip but that ended up well.

Cynthia

Jun 2024

Verified booking

5/5

Loved being able to see the sites without having to navigate on our own. Being able to hop off and on at our leisure was great.

Tina

Jun 2024

Verified booking

2/5

The buses never showed up when they should. The app kept losing live tracking and gave the wrong information for timing and locations. We only got on one bus and got off for the boat - the boat was the best part. The hop on hop off bus was a complete waste of money we ended up walking everywhere. Total rip off.

Elizabeth

Jun 2024

Verified booking

1/5

Buses too full/over sold (so we were not permitted to get on); stops closed (went to stop 7, stop 23, etc); wifi didn't work; stops not announced unless wearing the headphones (no plugs available to plug into when the bus is standing room only); stops not marked well (would be better to indicate what post #/letter to wait at); can't tell which way each route is going (ie: there aren't buses going both directions on the routes); expensive; way fewer buses came on Eid; etc, etc, etc

Julie

Jun 2024

Verified booking

2/5

Did not love. The first bus, the stops were not announced. On the second bus, the stops were announced but very last minute. Will not do the Big Bus again

Headout Guest

Jun 2024

Verified booking

5/5

Luisa

Jun 2024

Verified booking

3/5

Christian

Jun 2024

Verified booking

4/5

Suanne

Jun 2024

Verified booking

5/5

Loved getting off and on when it suited us to see all the sights. We were even able to use it the following day because it's valid for a full 24 hours!

Gillian

Jun 2024

Verified booking

3/5

Patricia

Jun 2024

Verified booking

2/5

We never got on it.

Chetan

Jun 2024

Verified booking

5/5

It waz gud njyd alot..!! London ws osm and big bus waz perfect

Georg

Jun 2024

Verified booking

4/5

Headout Guest

Jun 2024

Verified booking

5/5

Anders

Jun 2024

Verified booking

5/5

Good staff and interesting and entertaining dramatized guiding

Carl

Jun 2024

Verified booking

5/5

Commentator was well versed in the knowledge of the area

Maria

Jun 2024

Verified booking

5/5

Michael

Jun 2024

Verified booking

3/5

Sheila

Jun 2024

Verified booking

1/5

We never got a paper ticket so didn't get to take river cruise which we really wanted. There was never anyone available to print our ticket. We were late in the day and only got to ride for a little on blue line and a little on red line. The driver let us ride with our proof of bar code. But first time I needed the restrooms so had to get off and the next day we tried again and my phone decided to do an update, they let us ride and said at next stop to get it printed and all those agents were off duty and we wandered everywhere looking for one so we could take cruise but never found one. We will never do Big Bus in London again. Found it honestly easier to tap on and take city bus and the Underground. It was expensive and technically we have an unused pass we can never use and we are not in London any more. We spent far too much time trying to find bus stops and people who worked for Big Bus . We bought because it said it was 24 hours. We got to ride about a total of 1 hour and that was useless. My husband spent the time sending emails or trying to find answers with the company.

Abel

Jun 2024

Verified booking

4/5

Varun

Jun 2024

Verified booking

2/5

A lot of routes weren't covered like the Regent street area. The bus drove through lesser areas

Kai

Jun 2024

Verified booking

5/5

Nicola

Jun 2024

Verified booking

5/5

Debra

Jun 2024

Verified booking

4/5

The cruise was just the right length of time. Liked that the cruise had a live tour guide

Rob

Jun 2024

Verified booking

1/5

The river boat ride was great, but the time to get home from the London Tower to Gloucester (2.5 hours) was unbelievable. We not only had to wait a long time for the bus but then had to endure a bus ride that took forever. This ride also included having to switch busses becasue the bus we were on went out of service.

Anju

Jun 2024

Verified booking

2/5

Frequency of the blue and green line was very low. The green bus stopped abruptly at a stop and I had to wait there was 10-15 mins to get another. Frequency of green buses in the second half is also less

Akhilesh

Jun 2024

Verified booking

4/5

Buses r nice & cover most of the important places

Cynthia

Jun 2024

Verified booking

5/5

Euphemia

Jun 2024

Verified booking

4/5

My experience was good. Ticketing was easy doing it online.

Sigrüner

Jun 2024

Verified booking

4/5

Easy way to explore the sights and get around. Very friendly and helpful service minded drivers.

Chris

Jun 2024

Verified booking

3/5

The bus had issues with several of the audio outlets and at leas six of the plug-in boxed did not work around the seats I had. The 1:35 hr trip took nearly 4 hr due to traffic problems (no fault of the bus/service)...😕

Amanda

Jun 2024

Verified booking

4/5

Jens

Jun 2024

Verified booking

5/5

Marco

Jun 2024

Verified booking

3/5

Eliane

Jun 2024

Verified booking

3/5

Winfried

Jun 2024

Verified booking

4/5

Kathryn

Jun 2024

Verified booking

5/5

The mate on the river cruise was funny and knowledgeable. We really enjoyed it! After three days of walking, the bus was a great way to see the city and test the feet.

Linda

Jun 2024

Verified booking

5/5

Carmen

Jun 2024

Verified booking

1/5

Nothing. All streets cut off, impossible to move forward

Christy

Jun 2024

Verified booking

3/5

I had a party of 11, tried to book tickets for the entire party, and the website would not allow me to. I had another person on the trip book 5, I booked 6. We both booked at the same time, which was after noon, she was given a discount for the remainder of the day, I was charged full price. I contacted customer support, all they offered to do was to knock 10% off my NEXT trip. I'm leaving town and will not have the opportunity to book another trip.

Trudy

Jun 2024

Verified booking

5/5

The bus was a great way to see London. Commentary was lively and kept our attention

Oliver

May 2024

Verified booking

5/5

Jeanne

May 2024

Verified booking

1/5

Nothing! . We Weren't informed I have the red bus we bought tickets for wasn't running on the 26th and we were forced to go on the blue line which went around in circles and didn't visit any of the spots that we bought the tickets to See. Extremely disappointed. Total waste of our money. Had we been informed properly we would never have bought the tickets for that day. All the people on our bus were very unhappy as well. Most of them just got off after it was clear we weren't going to see anything we signed up for.

Jose

May 2024

Verified booking

5/5

Rita

May 2024

Verified booking

4/5

John

May 2024

Verified booking

4/5

Bhavani

May 2024

Verified booking

3/5

The bus was comfortable. However, I waited at Green Park stop for way too long before someone told me that due to road closures the bus wouldn't stop there. I spent 45 mins trying to find the pier for the cruise. There were no signages. Staff on the bus (driver) wasn't guiding well.

Anahí

May 2024

Verified booking

1/5

On 05/26 the streets of London were largely closed and occupied by the bike route. That's why the buses didn't arrive at the marked points to take them. We could not get on any big bus. And on 27/05 I had a personal problem. Will we be able to use it on 28/05?

Headout Guest

May 2024

Verified booking

5/5

Dorota

May 2024

Verified booking

5/5

Claudia

May 2024

Verified booking

4/5

James

May 2024

Verified booking

3/5

Travis

May 2024

Verified booking

5/5

Markus

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Arnav

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Colin

May 2024

Verified booking

2/5

The wait for big buses is much too long compared with other companies, and the map is not very easy to read. The app should make it possible to see in real time where the buses are.

Lorrie

May 2024

Verified booking

4/5

Felix

May 2024

Verified booking

3/5

Friendly staff but the buses were too full and sometimes overcrowded.

Marie

May 2024

Verified booking

3/5

Combin

May 2024

Verified booking

4/5

Headout Guest

May 2024

Verified booking

4/5

Thomas

May 2024

Verified booking

4/5

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Waldemar

May 2024

Verified booking

4/5

Anna

May 2024

Verified booking

1/5

Bought the wrong ticket, unable to communicate with you

Headout Guest

May 2024

Verified booking

5/5

Chiara

May 2024

Verified booking

4/5

La mappa del tragitto effettuato dal BigBus presente sul sito non è aggionata. Tutto molto bene x i viaggi e orari. La crociera è stata molto interessante; molto simpatico e piacevole lo speaker però non c'era la possibilità di una audio guida multi lingua per chi non conosce bene l'inglese o con problemi di udito

Headout Guest

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

1/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Tina

Apr 2024

Verified booking

4/5

Virginie

Apr 2024

Verified booking

4/5

Disha

Apr 2024

Verified booking

3/5

Covered many locations but a live guide would have been preferrable.

Jack

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

4/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

William

Apr 2024

Verified booking

5/5

It was very convenient to get the bus. The stops were well situated allowing us to see many sites.

Alexandre

Apr 2024

Verified booking

3/5

Headout Guest

Apr 2024

Verified booking

1/5

Shigeto

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

1/5

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

5/5

Nathalie

Apr 2024

Verified booking

5/5

The explanations in the audio guide were very appealing and informative.

Angela

Apr 2024

Verified booking

5/5

Adam

Apr 2024

Verified booking

3/5

Green Line is crap. Just waist of time with unexpected 1/2h stop.

Headout Guest

Apr 2024

Verified booking

5/5

Headout Guest

Apr 2024

Verified booking

1/5

Maurizio

Mar 2024

Verified booking

3/5

Airton

Mar 2024

Verified booking

4/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

3/5

Headout Guest

Mar 2024

Verified booking

5/5

Mariana

Mar 2024

Verified booking

3/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Sebastien

Mar 2024

Verified booking

5/5

Gitte

Mar 2024

Verified booking

4/5

Headout Guest

Mar 2024

Verified booking

4/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

1/5

Headout Guest

Mar 2024

Verified booking

5/5

Headout Guest

Mar 2024

Verified booking

5/5

Vidisha

Mar 2024

Verified booking

2/5

There were no proper bus stops mentioned, we had to walk alot to find the big bus bus stop

Brigitte

Mar 2024

Verified booking

4/5

Emma

Mar 2024

Verified booking

4/5

Roberto

Feb 2024

Verified booking

5/5

Roberta

Feb 2024

Verified booking

4/5

Frank

Feb 2024

Verified booking

5/5

Udo

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

5/5

Archer

Feb 2024

Verified booking

5/5

Headout Guest

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

5/5

Nanette

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

4/5

Fikri

Feb 2024

Verified booking

3/5

Tiffiani

Feb 2024

Verified booking

4/5

Headout Guest

Feb 2024

Verified booking

5/5

Headout Guest

Jan 2024

Verified booking

5/5

Hugo

Jan 2024

Verified booking

5/5

A simpatia dos motoristas e apoio e disponibilidade em geral. Os circuitos muito onteressantes e que permitiram ter uma ideia generalizada de Londres. Obrigado

Kyung

Jan 2024

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5/5

Headout Guest

Jan 2024

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5/5

Mestaoui

Jan 2024

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4/5

Headout Guest

Jan 2024

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1/5

Headout Guest

Jan 2024

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3/5

Craig

Jan 2024

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5/5

Andrick

Jan 2024

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3/5

Headout Guest

Jan 2024

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5/5

Ruby

Jan 2024

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5/5

Headout Guest

Jan 2024

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5/5

Amy

Jan 2024

Verified booking

5/5

Clean and not over crowded - however would recommend more buses to reduce wait time. (Jan '24)

Tarike

Jan 2024

Verified booking

4/5

Costanza

Jan 2024

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4/5

Erik

Jan 2024

Verified booking

2/5

The bus tour was ok. But we were not allowed to do a cruise. Although this was paid for.

Karin

Jan 2024

Verified booking

3/5

The crazy places and explanations were really good.

Damien

Jan 2024

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3/5

Headout Guest

Jan 2024

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4/5

Cecilia

Jan 2024

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4/5

Surianti

Jan 2024

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5/5

Book on the day of the ride😃instant approval! we love using headout to book our activities when travelling!

Anna

Jan 2024

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4/5

Nikolaj

Jan 2024

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5/5

Johanna

Jan 2024

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4/5

The explanations are good, the routes are delayed.

Marc

Jan 2024

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5/5

Marcel

Jan 2024

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5/5

Headout Guest

Jan 2024

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5/5

Headout Guest

Jan 2024

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5/5

Headout Guest

Jan 2024

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1/5

Viviana

Jan 2024

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5/5

Facilities of all punctuality and cordiality super

Olivier

Jan 2024

Verified booking

3/5

Johanna

Jan 2024

Verified booking

1/5

There were rarley buses coming, also the map which I dowloaded before via the provided link was not the correct one. There were route deviations on that day which would not have been dramatic if we would have been informed properly. Even asking the driver did not help as he did not share full information. So we had do do an extra loop and finally decided to go out an rather walk 40min

Natalia

Jan 2024

Verified booking

1/5

The bus stops are extremely hard to find and there is no way of knowing when the busses are coming. Did not use a single time after several attempts to find the bus stops.

Antony

Jan 2024

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4/5

Headout Guest

Dec 2023

Verified booking

4/5

Patrizia

Dec 2023

Verified booking

5/5

Friendly and helpful staff, comfortable and clean on board.

Nirlo

Dec 2023

Verified booking

1/5

Normally I should have had the bus, but it wasn't there, we waited almost 2 hours in the rain, I didn't even get a refund and I strongly advise against Big Bus London.

Raakesh

Dec 2023

Verified booking

1/5

I booked for the 24th Dec and took the 24 hour extension. The bus did not allow us to board on the 25th and said that the extension would only be valid for the 26th. Remember that almost nothing is open on the 25th Dec in London and there is no public transport either. I ended up buying another ticket for the 25th at an exhorbitant price and the 24hour extension was a waste of money as I had other plans for the 26th. When booking, there was no notification stating that the extension would not be valid for the 25th. Any normal person expects the 24hr extension to be the next day. There were lots of other people with the same problem and I am sure that you will get many more complaints from other clients. When you are on holiday, you don't have a day to waste.

Bartolome

Dec 2023

Verified booking

4/5

Lisa

Dec 2023

Verified booking

4/5

Appreciate the convenience of ordering online, however it didn't give all the different options of the package - which we found out in-person with the ticketer. Overall the hop-on, hop-off was great for exploring the city. Traffice was a nightmare though and it did take far longer to navigate. There should be signs for children to NOT run on the top deck, and NO tussling. The late afternoon bus challenged our last nerves from a family of kids horseing around and making an inordinate amount of noise.

Ioannis

Dec 2023

Verified booking

4/5

Simona

Dec 2023

Verified booking

1/5

Nothing. I couldn't get on the bus because a guy said the tickets for 25.12 were not valid. I spent money for nothing. I WAS GETTING THEM BACK nicely. NO ONE ON SITE HELPED ME, ON THE CONTRARY THEY WERE JUST TRYING TO SELL ME EXTRA TICKETS.

Maya

Dec 2023

Verified booking

4/5

It was exactly what i have expected. Unf translation to russian was missing.

Roberto

Dec 2023

Verified booking

1/5

It was raining and with my family we were in the vicinity of Westminster. We waited for the big bus after the Thames cruise (which went well). The Big Bus arrived and I got on to show my ticket. A BigBus gentleman inside the bus (not the driver but a black gentleman with lace) told me that my ticket was not valid for Christmas Day and that I would have to pay more. I asked them to call the Police but they forced me off and the Big Bus drove off again leaving us stranded in the rain with my wife unwell and my daughter tired. We walked back to Piccadilly Circus. We are speechless. We have taken the BigBus in Budapest, Barcelona and on other occasions, I never thought I would be treated like this after paying 141.95 pounds!!! So sorry, we are all sorry. Roberto Sargentini

Raffaella

Dec 2023

Verified booking

4/5

Giovanni

Dec 2023

Verified booking

2/5

I was prevented by BigBus staff from boarding with my family at the Westminster stop because, according to the official, the tickets I had purchased were not for that day, i.e., Christmas, despite the fact that they carried the date of the 25th and had been purchased a few minutes earlier online. The reason was the 'high price difference, which however was not indicated on the ticket. I was then invited to use it the next day following the endorsement of another BigBus member at stop No. 1 in front of the Green Park subway station where I had been invited to address by another company employee consulted via chat through the website. Eventually the odyssey came to an end at 11:48 a.m. when thanks to a screenshot of the ticket (it could no longer be found via the Headout site, which, however, asked for a review of the experience) I was activated. Hallelujah

Raveerod

Dec 2023

Verified booking

2/5

river cruise is close.

Vesna

Dec 2023

Verified booking

4/5

Maria

Dec 2023

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4/5

Pieter

Dec 2023

Verified booking

1/5

Actually was throwing your money away. Paid 86 pounds (100 euros)for a two-day pass. However on day 1 only 2x on the bus. About 4 times waiting for the bus however we found out later acther that we were on the live map looking at buses that were stationary and not in use. I would like my money back for this disappointing activity. We still had to do everything by regular public transport because otherwise we were waiting forever for buses that were not running at all. All in all a pity as we were only in London for 2 days....

Headout Guest

Dec 2023

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5/5

Heinz

Dec 2023

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4/5

Jennifer

Dec 2023

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3/5

Serhii

Dec 2023

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5/5

Crisan

Dec 2023

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5/5

Headout Guest

Dec 2023

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5/5

Jantien

Dec 2023

Verified booking

2/5

Round trip through London, so was able to see buildings along the way. Many streets were closed , so the route was not driven as expected. Many traffic jams, making bus ride took 4 hours

Gary

Dec 2023

Verified booking

1/5

The tour audio guide was not what I would call informative, lack depth and content. There were road closures which were not explained at the start of our journey and we missed out on parts of the route. In fact we decided to walk back from Borough Market, which we had already walked to via Tower Bridge because the bus did not cross the bridge for some reason, and didn't wish to chance being stuck in traffic on one of your buses. Furthermore, if there is a planned demonstration, which affects the route and quantity of the tour, then surely you should inform your customers and reduce your price structure. Very disappointing

Headout Guest

Dec 2023

Verified booking

5/5

Giulia

Dec 2023

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3/5

Headout Guest

Dec 2023

Verified booking

5/5

Gary

Dec 2023

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3/5

Janine

Dec 2023

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5/5

Headout Guest

Dec 2023

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5/5

Alina

Dec 2023

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3/5

Mariana

Dec 2023

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4/5

Headout Guest

Dec 2023

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5/5

Headout Guest

Nov 2023

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5/5

Headout Guest

Nov 2023

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5/5

Headout Guest

Nov 2023

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4/5

Headout Guest

Nov 2023

Verified booking

5/5

Lydia

Nov 2023

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5/5

Rodrigo

Nov 2023

Verified booking

4/5

Douzi

Oct 2023

Verified booking

5/5

Super, I recommend 100/100 We were able to tour London , the audio guide teaches us lots of fascinating anecdotes There are a lot of buses on the blue and red lines, much less on the Green line.

Samantha

Oct 2023

Verified booking

3/5

There were plenty of busses to hop on and hop off of, and the routes were very good

Headout Guest

Oct 2023

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5/5

Headout Guest

Oct 2023

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5/5

Headout Guest

Oct 2023

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5/5

Pamela

Oct 2023

Verified booking

3/5

Due to the demonstrations in support of Palestine, the buses changed all routes. I understand that this is not Bigbus's problem, but Bigbus should have a way to notify new routes through the app to its clients who wait at a bus stop for a long time without any bus passing and without anyone notifying them.

Headout Guest

Oct 2023

Verified booking

5/5

Headout Guest

Oct 2023

Verified booking

5/5

Laza

Oct 2023

Verified booking

2/5

We booket a 48 hours ticket. First day Saturday 14.10.2023 on Red Tour the Bus went from station 14 directly to station 17 didn't go through station 14-15-16-17. In the evening The bust which should start at 18:00 hours it didn't come. We were wainting more than 1 hour than we had to walk to the next station where we were lucky to catch a bus from another route. But this bus didn't take us to the last station station nr.1. It left us in the Hyde Park. Next day Sunday we said ourself to do at least the red route completely. That's why we woke up very early to cathch the first bus. But again on Red Tour the Bus went from station 14 directly to station 17 didn't go through station 14-15-16-17. And to be all wery bad the bus from station 18 went directly to station 1 didn't go through station 19-20-21-1. We didn't sleep, and we woke up early, at 08:00 o'clock it was cold, we catch a cold. That means I rated you "Meh" it is quite a good rate. Thank you

Elizabeth

Oct 2023

Verified booking

4/5

Once we got on the bus all was good, trying to get on was chaos. Joined at Victoria station, first red route bus drove past, not full, a blue route said 'hop on we'll catch it up'. It didn't so we got off at Hyde Park & waited for the next Red route. Reader didn't see our code but kind driver let us on. Route was then very good. We are 77 but fit and English, I was pleased not to be managing as an unfit foreigner.

Headout Guest

Oct 2023

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5/5

Headout Guest

Oct 2023

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5/5

David

Oct 2023

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4/5

David

Oct 2023

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4/5

Headout Guest

Oct 2023

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5/5

Pamela

Oct 2023

Verified booking

1/5

We were unable to go on our excursion because after being told that the bus was " handicapped accessible" my husband was not allowed to board with his mobility scooter.

Headout Guest

Oct 2023

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5/5

Headout Guest

Oct 2023

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5/5

Scheau

Oct 2023

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4/5

Headout Guest

Oct 2023

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5/5

Headout Guest

Oct 2023

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5/5

Nei

Oct 2023

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5/5

To me easygoing way of the narrative was great. It has made me feel very connected with the speech turning my expirience very good.

Alain

Sep 2023

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5/5

Katherine

Sep 2023

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4/5

Good round trip, recorded commentary useful information and interesting facts

Headout Guest

Sep 2023

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5/5

Vikas

Sep 2023

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3/5

Santiago

Sep 2023

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5/5

Headout Guest

Sep 2023

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1/5

Carla

Sep 2023

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5/5

Marina

Sep 2023

Verified booking

3/5

Nice that we could board from St Pancras. Nice that it is guided (headphones were provided on the bus). Great area red and blue route. Booked in the morning for that day for 24-hour. Turns out to be from 9am-6pm only. Also includes a boat tour. So way too short time for hop on hop off principle. Lots of traffic on the road. Quite expensive for 2x hop on and off in our case.

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Headout Guest

Sep 2023

Verified booking

5/5

Lia

Sep 2023

Verified booking

4/5

Bus drivers were very helpful, audio guide has fun commentary. My mother loved the cruise that was included. However, the buses had no air conditioning and it was 32 degrees that weekend. Would recommend installing them. Also, sometimes, buses stopped near the tourist places but not in front of them, so you had to figure out where was the entrance for them. Other than that it was a great way of knowing London in a short amount of time :)

Deborah

Sep 2023

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4/5

Headout Guest

Sep 2023

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4/5

Headout Guest

Sep 2023

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5/5

Headout Guest

Sep 2023

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5/5

João

Sep 2023

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4/5

Headout Guest

Sep 2023

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5/5

Jacinta

Sep 2023

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4/5

Headout Guest

Sep 2023

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5/5

Headout Guest

Aug 2023

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4/5

Headout Guest

Aug 2023

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5/5

Headout Guest

Aug 2023

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5/5

Headout Guest

Aug 2023

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5/5

Headout Guest

Aug 2023

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5/5

Leila

Aug 2023

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5/5

Uncomplicated and fascinating what you saw everything on the tour. Even if you do not want to get off, you see the sights up close and personal. experiences the London everyday life 1:1. No long wait for a next bus,. Highly recommended. Gladly again, because you get far around.

Headout Guest

Aug 2023

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1/5

Robin

Aug 2023

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5/5

Headout Guest

Aug 2023

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1/5

Headout Guest

Aug 2023

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2/5

Headout Guest

Aug 2023

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5/5

Headout Guest

Aug 2023

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5/5

Kristina

Aug 2023

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4/5

Headout Guest

Aug 2023

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3/5

Headout Guest

Aug 2023

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5/5

Guillermo

Aug 2023

Verified booking

1/5

Buenas noches. Los apresuramientos de último momento, me jugaron una mala pasada. Me equivoqué en la fecha. Era para el próximo martes 9. Recién mañana volamos desde Montevideo hacia Londres. Una pena lo ocurrido. Tendré que hacer nuevamente otra reserva🤷🏻‍♂️. Saludos cordiales desde Montevideo, Uruguay

Headout Guest

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Sara

Jul 2023

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3/5

Headout Guest

Jul 2023

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4/5

Zaigham

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Headout Guest

Jul 2023

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4/5

Headout Guest

Jul 2023

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4/5

Iryna

Jul 2023

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4/5

Rosemarie

Jul 2023

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5/5

We made a short visit to London and took this bus tour. It was a great way to see all the highlights and stop at the spots we wanted to explore. I highly recommend this tour!

Headout Guest

Jul 2023

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5/5

Tina

Jul 2023

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4/5

Jeffery

Jul 2023

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5/5

Headout Guest

Jul 2023

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1/5

Headout Guest

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Mattias

Jul 2023

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5/5

Headout Guest

Jul 2023

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5/5

Dalia

Jun 2023

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5/5

The explanation of each touristic place. The bus Takes you for all the city

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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5/5

Marguerita

Jun 2023

Verified booking

4/5

Easy to use, convenient to all attractions we wanted to see. Great way to see many attractions in a few days. Traffic was crazy, and bus drivers did a great job!

Ivana

Jun 2023

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4/5

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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1/5

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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2/5

Debra

Jun 2023

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4/5

Nice way too see all the sites in London. Better than trying to get through all the tourists on the streets.

Headout Guest

Jun 2023

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1/5

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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5/5

Headout Guest

Jun 2023

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1/5

Maria

Jun 2023

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5/5

Great experience ! absolutely convenient for transportation and sight seeing !!!

Myriam

Jun 2023

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4/5

Eliana

Jun 2023

Verified booking

3/5

Precisaria de mais tempo para aproveitar melhor. Londres tem muito trânsito, além de travar toda a redondeza durante a troca da guarda. Nestes momentos, o metrô é mais eficiente. O cruzeiro no Tâmisa foi excelente

Headout Guest

May 2023

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1/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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1/5

Holger

May 2023

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4/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Kimberly

May 2023

Verified booking

4/5

Fun way to get an overview of the city. Bummer was that they was no mention that the route had changed due to the upcoming coronation and marathon. I think the bus driver sould have been mentioned this or the narration onboard should have addressed it.

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Headout Guest

May 2023

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5/5

Headout Guest

Apr 2023

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4/5

Headout Guest

Apr 2023

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3/5

Headout Guest

Apr 2023

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3/5

Headout Guest

Apr 2023

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5/5

Headout Guest

Apr 2023

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5/5

Headout Guest

Apr 2023

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5/5

Headout Guest

Apr 2023

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3/5

Headout Guest

Apr 2023

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5/5

Headout Guest

Apr 2023

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5/5

Headout Guest

Apr 2023

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1/5

Headout Guest

Apr 2023

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5/5

Headout Guest

Apr 2023

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1/5

Headout Guest

Apr 2023

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5/5

Ivone

Apr 2023

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4/5

Was very good! And I recommend! I visit the principal points of interest

Headout Guest

Apr 2023

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5/5

Headout Guest

Mar 2023

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5/5

Headout Guest

Mar 2023

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4/5

Yvonne

Mar 2023

Verified booking

1/5

Bus never arrived! Reimbursement promised but never delivered.

Roshanah

Mar 2023

Verified booking

1/5

Couldn't check in via link, wasn't told where to go or what bus to catch. We missed most of the day because trying to get through to the support team didn't help and they couldn't even give me the correct information. I want a refund. What an absolute waste of money.

Headout Guest

Mar 2023

Verified booking

5/5

John

Mar 2023

Verified booking

3/5

Commentary needs updating. The Queen died 5 months ago, bit of an insult to have her mentioned several times. The commentary also should state the number of the stops as per the information guide, it's not always easy to figure out where you are. Bus stop signage could be better as well. Frequency of buses a bit erratic, although I realise that this is probably due to varying traffic conditions.

Headout Guest

Mar 2023

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5/5

Headout Guest

Feb 2023

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5/5

Headout Guest

Feb 2023

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5/5

Headout Guest

Feb 2023

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5/5

Elvira

Feb 2023

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5/5

Tiina

Feb 2023

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5/5

Headout Guest

Feb 2023

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5/5

Stephanie

Feb 2023

Verified booking

1/5

Rude driver Absolutely useless information on the headphones

Headout Guest

Feb 2023

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5/5

Bobrov

Feb 2023

Verified booking

5/5

Great tour. The Thames Cruise extraordinary. Enjoyed it a lot. Thank you Uthman ,a nice guy who worked for Big Bus company ,for your time and good tips.

Headout Guest

Jan 2023

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2/5

Headout Guest

Jan 2023

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5/5

Headout Guest

Jan 2023

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5/5

Derek

Jan 2023

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4/5

Headout Guest

Jan 2023

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5/5

Headout Guest

Jan 2023

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5/5

Headout Guest

Jan 2023

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5/5

Headout Guest

Jan 2023

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5/5

Headout Guest

Jan 2023

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2/5

Headout Guest

Jan 2023

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5/5

Headout Guest

Jan 2023

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5/5

Headout Guest

Dec 2022

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5/5

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Dec 2022

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5/5

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Dec 2022

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5/5

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Dec 2022

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5/5

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Dec 2022

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5/5

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Dec 2022

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1/5

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Dec 2022

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5/5

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Dec 2022

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5/5

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Dec 2022

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4/5

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Dec 2022

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5/5

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Dec 2022

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1/5

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Dec 2022

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5/5

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Dec 2022

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5/5

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Dec 2022

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5/5

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Nov 2022

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5/5

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Nov 2022

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5/5

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Nov 2022

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3/5

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Nov 2022

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2/5

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Nov 2022

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1/5

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Oct 2022

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4/5

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Oct 2022

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5/5

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Oct 2022

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5/5

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Oct 2022

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1/5

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Oct 2022

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5/5

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Oct 2022

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5/5

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Oct 2022

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5/5

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Oct 2022

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5/5

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Oct 2022

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5/5

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Oct 2022

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5/5

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Oct 2022

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5/5

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Oct 2022

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5/5

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Sep 2022

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5/5

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Sep 2022

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5/5

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Sep 2022

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4/5

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Sep 2022

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5/5

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Sep 2022

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5/5

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Sep 2022

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5/5

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Sep 2022

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5/5

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Sep 2022

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5/5

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Sep 2022

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5/5

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Sep 2022

Verified booking

1/5

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Big Bus: London Hop-on-Hop-off Bus Tour with Optional Thames River Cruise & Evening Tour

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