Pompeii Entry Tickets

We arrived at Pompeii on a Monday around 12pm and found it to be quite busy. Our pre-purchased tickets required us to check in at the tourist center which was unexpected and a bit confusing to find and set us back an hour from scheduled ticket time. With the help of a local ristorante owner we eventually found the location where we were bombarded with sales people who tried to sell us maps as well as a listening tour guide device, which needed to be returned before the park closed, or a QR code to listen on our own phones which did not cover much of the sites. I would recommend getting there as soon as the park opens to avoid an onslaught of guided tour buses. Also, which entry gate your ticket is for, plan ahead on where to park if you are driving there. Arrive and at least half an hour before your scheduled ticket time unless you already know where to go to get your tickets printed for entry. There are three entrances to the park and you really need to know which one your ticket is for. As for Hurculaneum, I found this to be a more intimate and relaxed experience. It is a far better preserved site with more mosaics and frescoes, far fewer people and felt far less hurried. All in all an experience not to be missed. In both Pompeii and Herculaneum we were approached by private tour guides inside the park for an added cost but chose not use them. Viewing the human remains in both parks felt invasive on a very personal level and I chose not photograph them out of respect.

Everything worked well with the tickets. You receive a WhatsApp and a Mail with all information required. You'll find the ticket corner on the public square where the coordonates lead to. No queue, but it was end of september. There's another entrance just next to the ticket corner. Digital audio guide can be downloaded as soon as you receive the WhatsApp/E-Mail, no online data required once you downloaded it. Everythibg worked perfectely, but we rate with only 4 stars because the audio guide is quite on a low level. Lots of missing buildings/locations and the content is not that helpful, especially if you dont just want a rough overview and you would like to get more detailed information in any direction it's not sufficient. I'd recommend to inform yourself upfront and also make a plan what you want to see. Guess I will buy a dedicated book to read more about it once I'm back home. We spent about 7 hours in Pompeij and we can recommend the Pompeij Plus to visit also the Mistery Villa e.g. Definetely worth visiting Pompeij, but not all visitoers show the required respect for this place - toiching paintings and leaning on painted walls. Sone places would need to be protected better against those people as it obviously doesn't work right now. Enjoy your visit and respect what they made visible for you!

A beautiful day in Pompeii. Thanks to the ticket, we didn't have to wait and got in easily. However, the audio guide offered by the agency was a big disappointment. 10 euros (we took 2 for 4) for the phone or physical version, but : - for the physical version, you have to bring it back to the store before 5:30 p.m. (inconvenient as they're not near the circumvesuviana station) - for the phone version: impossible to use because there's no mobile network on the Pompei site. The best thing would have been to offer wifi in the agency and a system for downloading audio tapes, given the mediocrity of the network coverage! And 2 additional points: - I wanted to listen to the audio guide when I got back on the train at the end of the day: impossible, as the codes I was given had been deactivated after 7pm. - as we were leaving, we realized that physical audioguides were available on site for 9 euros, which could be returned at the exit until closing time. So we were delighted with our day in Pompeii, but we had a bitter taste for the audioguide story, which made us feel we'd been cheated out of 20 euros...

A morning entry in early autumn is ideal, as the sun is always present and bearable, and the crowds less intense than in summer. A full and rewarding day. No matter how much you know about Pompeii's history, no matter how much you imagine life at the time and before the tragedy, you have no idea what you're about to discover. These Romans were highly structured, organized, ingenious, artistic, festive... Which begs the question: didn't they live better than we do today? We haven't invented anything useful since then; they had already invented everything. We've simply modernized their inventions. In the Middle Ages, life was even worse in France. Don't hesitate, just do it.

When we arrived at the address listed in the app, we found the tour agency office closed. At the entrance, the security guard directed us to another branch of the agency, about 100 meters away. There, we were not given tickets but purchased a guidebook, and were then directed to yet another branch of the agency, another 50 meters further, where our tickets were finally waiting for us. After that, we entered the park and everything went well. Of course, this process was a bit confusing and not exactly “fast,” as running between the agency offices and figuring out where to get the tickets took some time. Otherwise, everything was fine.

An amazing experience. Rich in history and content from the get-go. The ruins are so well preserved and access is very open allowing such a great insight into life back in Pompeii 2000 years ago. At times you can almost imagine youself walking through the town in its prime. I recommend giving at least 2 hours to walk around the ruins, and at least 4 for those who enjoy learning about hsptry and taking in the detail. Parking was easy, plenty of food / service areas and despite the large crowd, we rarely felt held up by the amount of people, due to the amount of content and size of the town. I will return.

Pompeii was great - my teenager loved seeing such an amazing world-renowned attraction. The plaster casts at the GARDEN OF THE FUGITIVES were the best. We managed fine without a tour guide, but obviously didnt learn any interesting facts along the way. Picking up the tickets was a little frustrating - The HEADOUT kiosk wasnt very obvious, and the pin from the map address wasnt correct so we were bumped from point to point around the plaza, but all within the same general location (50m) so we got there in the end - it just took a little time.

I'm extremely disappointed with my experience using Headout. Due to a public transport strike that completely disrupted the train network, I was unable to attend the event I had booked. This situation was entirely out of my control, yet Headout offered no assistance or refund, leaving me out of a significant amount of money. It's incredibly frustrating to lose that much with no flexibility or understanding shown. Based on this experience, I can’t trust or use this service again.

The archaeological part is very well preserved, it was very nice to walk those streets and the amphitheater. Lots of people in mid-October. Impossible to think of coming in July or August. We took the tickets with Pompeii Plus pass and audio guide each person (there were 5 of us). We didn't even know what Pompeii Plus was and we didn't need to buy 5 audio guides, 1 was enough. For all this we saw that we paid an amount of money that we would have saved in the same ticket.

Picking up our entry tickets was easy. The instructions on where to go to pick them up was very clear. But the 3 digital audio guides that we paid for through Headout were a bust. When we tried downloading the app for the guide we were forced to pay an additional $4.00 and then cell phone signal within the grounds of Pompeii was so weak, the guide didn't work. We eavesdropped on tour guides whenever we were curious to learn more details about a certain ruin.

The tickets would have been cheaper if we had bought them locally. The team on hand was mainly focused on selling more things for a lot of money instead of giving good advice. A map of the excavation was offered only in book form at 16 euros per person, while these were also available for free. By the way, the excavation was fine.

Thoroughly enjoyed the Pompei experience. A truly amazing place to visit. It is extremely large and I did not cover the whole site in the 3hrs I was there. I booked my ticket online and then needed to exchange this for a ticket on arrival. I chose to have the audio guide through my phone, which was very informative. I would highly recommend a visit.

Let me start with one point that threatened to go wrong. The address you give to pick up the tickets does not work when you enter it in a car navigation. Via Roma Naples, then you are sent to the center of Naples. It's Via Roma Pompeii. Otherwise, everything was correct and nicely arranged. Thanks for this. Paul Droog Netherlands

I have bought tickets Pompei Plus . It has included 3 extra villas that are very well preserved with audio guide . Unfortunately the audio guide map is not the latest, so I had difficulties in finding all the objectives . Other than that I recommend to start the exploration from the Villa of Misteri as it is less crowded .

The journey to Pompeii was unclear for us. We lost a lot of time because we arrived at the wrong station. We were then also ripped off by a cab driver. The subsequent visit to the site then exceeded our wildest expectations in a positive way. The journey there should perhaps be better explained.

Mega well organized. The whole team is super competent and was in a great mood. Very motivating and they pulled out all the stops for us. Thank you very much. Highly recommended! Thank you! The whole team was awesomely organized and super funny and motivated. Thank you for the wonderful day! I recommend.

Pompeii was really cool, we didn't realise just how big it was until we got in and started to walk around the place! There were plenty of toilets once inside so don't feel like you need to use the paid toilets before entry. Tickets were simple to retrieve once we found the exchange point. Worth a go!

Pompeii is an unforgettable experience. However, I found the waiting time to redeem the ticket in the same line to purchase them without prior reservation to be excessive, especially that it was a very hot day. On the other hand, the use of the audio guide was complicated because the GPS signal was lost.

We were able to pick up our tickets outside the entrance and went straight in. Pompeii was very interesting. The only thing was that it was a bit of a rip-off that we were sold an audio guide even though one of Pompeii itself was already included with the ticket. We would book again, but without the audio guide

The exchange of the voucher for tickets worked really well. Access to the site went smoothly. The quarter-hour walk from the Circumvesuvia to the alternative entrance to Pompeii was also entertaining. The visit was an experience for the whole family.

good experience, apart from having to go from one end of the entrances to the other to get the vouchers to be exchanged at the main door. It would be simpler if the voucher could be tele-changed to avoid these inconvenient journeys.

Very good experience and easy ticket collection. We arrived a little before the scheduled time and as there were still seats available, the person at the ticket office agreed to let us enter the site early. Perfect, many thanks.

Went well with the ticket, friendly staff. I'm thrilled that the audio guides didn't rely on a QR code or app etc!!! 👍🏻 Pompeii is of course unique and cannot be described in words.

Too bad that a lot of the stops were not available to us. There was nothing to hear about a lot of it-too bad🙁it could have included all the stops on the map and been more informative on the ones that you talked about

Easy to purchase tickets and quick to pick them up, we did not have to wait (especially appreciated seeing the crowds of people at other points). Good value for money, although the audio guide could improve in quality.

Pompeii is really very big... October is a good time to visit. Not so crowded and a pleasant 20 degrees. We stayed just over 4 hours and it was never boring. So much to discover. An unforgettable experience.

This was an easy way to Skip long lines. The experience was simple with excellent directions to collect tickets and they were printed ready at the kiosk despite only purchased the morning of our selected session. Highly recommend

Wow. The moment you step inside, it feels as if you’ve gone back in time. Every stone speaks to you. It’s as if time has stood still—only “missing” are the people who once lived there. A breathtaking experience…

Very easy experience with pickup right in the station and entrance to Pompeii a mere 3mins away. The audioguide was very helpful and made the walk around Pompeii ruins very insightful. Would highly recommend.

It was so busy at Pompeii, we were so happy we had booked our tickets in advance. The process was fast and easy. We were recommended a guided tour and were very happy to take it. The guide Igor was 5⭐️

We bought the tickets at very short notice it all worked out great the staff very friendly and helpful ... Pompeii is highly recommended and to be planned with time Wear good shoes

Incredible, very organized, easy to get to, huge place to walk around. A beauty. It takes time to go through everything and better to see a summary of the history before going to better appreciate the city.

The purchase of tickets is very accessible, the attention of the staff is very diligent and they are very friendly, the entrance is immediate, without queues, and they are easy to find, the virtual guides are excellent!

Easy to book online.helpful staff at meeting point No problems with entry.marvellous experience overall.plenty of clean toilet facilities..had slight problem finding exit signs but otherwise ok

You need to download 2 applications + the audio guide to use it. I found the voice of the audio guide monotonous and the information given insufficient.

It was really beautiful, it's amazing what has been done here to make it all accessible. You need at least a day to see half of everything

Forum and theatro...and the bodies of the persons who were burnt there...it was impressive...the stores. ..the big villas and or course the nice gardens...I loved them

It's well worth walking through the streets of Pompeii and learning about its history. The city is well preserved. It's huge. You get a general idea of how people lived back then.

When buying tickets online, we were sent vouchers and no information on where to exchange them for tickets, and we had a very uncomfortable time when we arrived in Pompeii.

Rita was very helpful as I had made the mistake of not adding my children to my reservation. She was very kind and helped sort it out. Great experience all around

The park is huge! And very well organised, so few queues and waiting on others. Absolute worthwhile to see! ~4hrs should be plenty to properly explore around.

Easy booking and entry without any issues. Really helpful for accessing the site. Especially with the skip the line entry. Would use again for other places.

Buying tickets online and exchanging them worked very well. However, I would find it even easier if you could use the online tickets for admission straight away

Less crowd than North and Central Italy attractions. You get value dor money for seeing an entire town. Structures are still intact which is impressive.

I was amazed by how powerful and moving it felt to see the ruins up close. You can really feel the history and the tragedy of Pompeii—it’s unforgettable.

Visiting Pompeii at this time is very nice, few people, silence. Very friendly staff. Very well-kept green spaces inside the houses.

The history was very interesting. But without the working audio guide we just wandered around without a knowledge of where we were ir what was there.

Ticket issued in front of one of the site entrances. A 15-minute walk from the Pompei scavi station. I would have preferred electronic tickets. ...

Cut the LONG line by using this service. Fast, easy way to buy tickets and jump to the front of the line. When possible I will use them again!

The experience was very enjoyable, early booking the tickets made the line not a big deal and the mobile audio guide was very informative

Venue was fine but a lot of waiting around for ticket and then we were not providded with the right information but the arranging agent.

Fabulous place. Amazing buildings and history. Superb archaeology. Good facilities. Good flow through entry and exit. Good audio guide.

Fast uncomplicated booking, very good information on ticket reception, tickets were already printed out on site, great service

Ticket pickup want the easiest. Designed for travellers arriving by train, as opposite train station, not at entrance to Pompeii.

Pompeii was an extreamly interesting place. We spended five hours there. Five stars to Pompeii. The audio guide did not work.

Pompeii is great and definitely worth seeing. We could have done without the audio guide. We read about it in the book

Such a unique experience to walk around the city, where time has stopped almost 2000 years ago! Highly recomend to go there.

Found the voucher exchange place easily and our tickets were waiting. Loved mooching around Pompeii. It was fascinating.

The experience in the side was wonderful but the agent or the people working in the company was obnoxious and rude.

Not very clear about the appointment to pick up the ticket. Impossible to get the audio guide, incomprehensible.

This is amazing place. It take you hundreds of year in the past. You can feel truly what happened in Pompei

Spectacular, well preserved. Good signage. A privilege to walk through its streets. Congratulations!

The food on offer was varied and of good quality. The prices were reasonable.

The place is impressive on its own. But the audio guide was not very practical and did not work everywhere.

Experience was good but audio guide and map was useless. Difficult to navigate and no signs at venue

Everything perfectly organized. Good and informative description of the sights in the audio guide.

No particular problems. Everything went smoothly except for the reception by one of the hostesses at the RV location.

Quick ticket collection, friendly French-speaking staff, good explanations

Easy ticket exchange. However, the map is not very clear. Magnificent site

Very easy to use service. Great information and very helpful. Made my trip a joy.

Very happy with the service. Lovely friendly staff who were very helpful. Highly

There is a lack of litter garbage cans around the tour, few places to buy drinks or food.

Smooth process when purchasing tickets on site. Great service at the parking lot!

worked great with the maps, it's amazing to see the excavation site

Brilliant tour guide, well organised and plenty of information on where to go.

Well organized and very clean. The exhibitions are really worth seeing.

We got the tickets easily and smoothly. Getting to the attractions was easy.

The people in the office were nice and Pompeii as itself was impressive.

Pompeii is well worth seeing. The spots are well explained in the app

Very good for returning tickets A little far from the train station

No explanation on the audio guide so hard to use. Lovely site though

Pompeii fantastic. Picking up the tickets was easy, staff helpful.

It was truly awe inspiring touring the ruins - our guide was great

Easy to pick up tickets, location of the stand right at the entrance

We got the tickets without any problems and got in quickly

Excellent history guidesi 👍🏼👍🏼👍🏼

People running the operations! Smooth and clear in instruction.

The size of the system. I hadn't imagined it would be so big.

Pompeii itself what was missing information in the online guide.

Many sites were missing from the audio guide map.

Discover this part of history buried under the ashes.

Excellent experience, booked on time and 100% successful.

The visit to Pompeii was great and the ticket exchange was easy.

Our guide was wonderful! Above and beyond expectation!

Great history lesson. Be sure to take the guided tour.

Very good, I recommend it, the girl is very nice!

It was good. Smooth ticket pickup. Quick entry.

Excellent experience and very easy access.

Too many people and lack of services, such as toilets.

All good and very friendly, they helped with change.

Comoditat, bon servei. Visita sense presses.

The site wos incredible, I wos impressed

Last minute arrangement but all went well

Convenient and cheaper than on the website.

Lovely place, with a lot of history

Quick and easy. Convenient to use

I liked the ruins, that's about all

The speed of entry is very good.

Aaaaaaaaaananananananananananna

The history and guided audio tour

The ruins/ excavations were great

Ticket collection was very easy

Extremely nasty and rude man at front gate. We went to the given address as bought tickets online - instructions state to see staff member to get tickets at the entrance, so we went through the entrance, lined up and asked the man who was a staff member scanning the line for people paying with cash - we showed him our tickets and asked if we needed to line up - we were very polite and pleasant throughout. He came at me aggressively shouting "did you even read what you bought" like I was a child. When I explained YES we did and we followed all instructions he scalded at us and told us to basically get out and pick up our tickets from the tourism officer opposite the front entrance - this was NOT clear anywhere on our ticket instructions and to be honest he ruined the trip for me, he was just so nasty for absolutely no reason and when your paying a decent amount of money you don't expect to be treated so badly especially when you are kind. I told staff inside the tourism officer opposite who apologised. We also were made to feel like we had to pay for the book or audio guide but it's our fault for not being more firm and saying no I guess. Would be nice if this was included in ticket price.

READ! I only give 5 stars so that others have the opportunity to read this. We bought the tickets online for 25€, then went into a building where we were first told that the internet was down in Pompeii. There is a blocker in the building we were standing in, which makes you think it really is. So we took out the QR code and connected to the Wi-Fi to show the booked tickets -> vouchers. Then you get the cheapest ticket (19€) that you would pay directly at the entrance to Pompeii. We were also very STRONGLY advised to buy a city map with a book or an audio guide. Even after we said that my companion was already there, it would be very important. The ticket at the Pompeii ticket office costs €26 for THREE DAYS. Please whoever reads this, buy the tickets directly there. There are only disadvantages to this. Ps: You only see 5- & 3-star reviews.... Ps: Pompeii is a must if you are in the area.

Upon arrival at the front desk, we were immediately helped by a staff member. He exchanged our voucher for an entrance ticket + a nice info book in Dutch. The employee was friendly. At the entrance the ticket still had to be validated. Had to queue briefly for this. We arrived at 9 am and 15 minutes later we could start the visit. Very nice trip. Absolutely recommended. Go as early as possible to avoid crowds. During the afternoon it is very hot there. Make sure you have drinks with you. There is a small shop with soft drinks and sandwiches at the "gladiator site" behind the theater. Fairly expensive but very tasty sandwiches. If the weather is involved you can expect occasional brief showers. There is no shelter anywhere. Make sure you have good shoes because it is a long walk if you want to see everything (+-10 km)

We had a fab tour, upgraded to a physical tour guide which was well worth the money.. we saw the baths, the upper class houses, shops and takeaways and houses where several generations would have lived. It was thorough and there were plenty of photo opportunities, we weren't rushed at all. After the tour had finished (2 hours) we were able to stay in Pompeii and continue exploring. I wish we'd done the amphitheater with the guide as I would have liked to have known more about this, that possibly my only criticism. Lovely day, we had lunch in the cafe at Pompeii and this was reasonably priced although queues were long.

I love Pompeii, it's the second time I go but the ticket purchase platform is to avoid. They charged me more than 10€ more per ticket. It costs 18€ and it cost me 29€. When I bought I thought it was the official website but they scammed me. An exaggeration of commission for doing nothing, there is no extra value, only a digital audio guide that does not show all the sights. Sorry but I do not recommend it. Buy on the official website if you want in advance and if not there directly because there are not always long queues. The truth is that I want my money back. A scam

The Trip to Pompeij eas hard to identify as we wanted to take a train. Confusing Vesuviana Trup Express Tour (receving tickets was strange). Changing digital vouchers into hard paer tickets ess difficult becsuse the spor on the plan was not mapping the ticket box. Also we werd close to panic when seeibg snd movibg through the millions of people...overall no good customer experience at the start. nevertheless, the trip was worth it. but confusing is may be an overarching theme..pompejei aldo legt me vonfused. its crazy! Die

Archeological area was very interesting, we spent a lot of time there and were very much impressed with this place. However, I was dissapointed with the fact, that even though I bought tickets (vouchers) via internet in advance, I had to wait in the queue to exchange my vouchers for tickets. I do not see any difference for people who were waiting in the queue to buy their tickets and those (like me) who already bought in advance and had to wait the same time standin in the line to the ticket office. Disappointed.

On leaving Pompei scavi we went down to the right to the physical ticket collection point next to Pompeii's lower gate. Remember to download the audio guide at home or to have WIFI access before going to Pompeii. Of course, the site is incredible: don't hesitate to buy the ticket with the visit to the villas, as it's well worth it! We were also able to visit the excavations that are currently underway by walking across the site on a footbridge. You can see everything from above, which is great 👍

We book tickets on the spot to be able to get in right away €32 or so; among the perks it said that the ticket was skip-the-line, while we had to wait in line with everyone who was ticketed at the "park" counter. We point this out to an operator, who replies that it is written that way to attract customers, but in the reality of the facts it is not true.....Anyway, beautiful sitio, audio guide and map indispensable, a magical dip into the past!

Pompeii is a must-see when in Naples or Sorrento. The check-in process was quick and efficient if you have your conformation email and photo ID ready. Be prepared to leave some form of photo ID behind as insurance against the audio guide. Our drivers licences worked well. Also bring along a set of plug-in headphones. The actual self-guided tour was easy to navigate on the device and was clearly marked along the way. Good experience overall.

The setting is magnificent And there are so many streets and places to visit that despite the number of visitors to the site we don't feel like we're all on top of each other. It would be great if the park could include some photos on its directional signs to help foreign visitors find their way around better.

It was a great experience. First of all, there was parking close to the site, the people at the ticket office were very helpful, we had the tickets and the necessary information in no time. And it was a special experience to be at one of the most famous archaeological sites in the world. There was so much to see, too much for one day.

Suite very correct however the office of tourism forces us the hand to buy their book by saying to us that it is impossible to make without plan except the plan is free with the entry of the site! Dishonest of the Eure part and moreover sold 16 euros but when you refuse it's like at the market they lower the price to 10 euros and even 8 euros!

Easy entry and good price. When collecting our tickets the assistant tried to sell us extra guide books, which we said we didn't need. She very quickly dropped the price by €6 to €10. Would recommend having some sort of guidebook/audio guide as there's a lot to take in and only limited information around the site itself.

Great communication on where to go to get your tickets and entrance opposite ,even with a photo to show where to go .worked out well as you enter on the furthest point and can make your way back down to the main entrance to leave . Staff were amazing in the ticket office and very polite and knowledgeable

Excellent visit but headouts instructions were very confusing. When I received the tickets I was told I had to redeem them in Naples ( not helpful as I was in Sorrento.) Search suggested zi could redeem them from station at pompei Stavi but I had long walk into pompei. All fine after that but annoying

Fantastic to see this site of such national importance the highlights are the covered area with the raised gantries which give an amazing perspective of the excavations, the vine yard and the casts which really bring the human cost of what happened home, and the scale "the site is huge"

Impey itself was actually incredible. You need a couple days to see it. It's really a phenomenal site. However, the girls have a ticket booth couldn't even be bothered to acknowledge that you were there didn't look at you and with the most unfriendly possible.

It's hard to find the audio corresponding to each place you go through. They are not in order, it's a hassle because you look at your cell phone a lot looking for the audio and you don't enjoy it at all. I decided not to listen to them and it was one of the best decisions I made.

Clear communication. To pick up the audio guide you have to give your ID as a deposit. Then when you get to the entrance with your ticket you have to show your ID as a check. (?) Fortunately, I had a picture of my ID on my cell phone with me.

It was impressive, a beautiful "display" of a city from the ancient past. It does give a dual feeling, on the one hand the fact that a lot of people died here and, on the other hand, the archaeological rediscovery of Pompeii.

The guide was informative clear and concise and with a good sense of humour. The site at Pompeii was as good as we expected but it was great to have a guide who took us to the most important places and made the trip a special one.

Pompeii was incredible, the history and ruins was amazing to see and learn about. The museums they have set up with the artifacts was very interesting! Crowds weren't bad and we were there for well over 2 hours ! Highly recommend

Received incorrect information from team regarding transport from Pompei entrance via a link bus to the train station requested in a 20 minute walk with at least 3 link buses passing by. Were advised there was no such link bus

Tickets Skip the Line bought online a week in advance only to lose 15 minutes to get tickets???? I found that less Ok. Otherwise super by especially the many Roman reenactors in town.

Hi all ok follow from the app all the sites of pompei challenging however because when you zoomed in some times it came back. Could you suggest itineraries to help the client with the most points of interest. THANK YOU

Pompeii is a must visit in the area, but expect a crowded place. Ticket sale was very easy with headout and we were very satisfied with the process. We did not queue in the morning in front of the entrance, very easy access

Was well prepared and interesting place unfortunately we didn't find the app with audio guide particularly innovative it should have been numbered like the original audio guide then you could have found your way around better

The attraction itself was great, but the tickets didn't work at all. Ordering a ticket online, then getting a ticket to exchange for another ticket! What's the point? Why don't you just issue the right tickets right away?

Very interesting and informative self guided audio tour. The art remaining is very beautiful and well kept. Could have spent a whole day learning more about the city. Staff were all very informative and friendly

Amazing experience, a real highlight of my visit to Sorrento .i got a book and a map and did my own guide tour. Easy to follow and I was able to read what I was looking at. Thanks for a memorable time.

Everything was very well prepared, easy access, a few more signs could have made the whole thing even better in my opinion. Herculaneum was relatively easy to visit.

Quick voucher exchange. On the other hand, theudioguide should have a search function by number, because if you get lost, you don't know where you are. It would be easier to sort by region and then by number.

Easy to book and obviously Pompeii is amazing. The location of where to collect the tickets was not that clear...if you used the map it took you to the wrong place, so maybe it could be made clearer.

Pompeii is incredible! It's important to know that you have to exchange the voucher for tickets on site. But they were prepared and it worked. The audio guide works very well.

I had a problem with the strada and I had to pay at destination for a new ticket and they solved the problem very quickly, super good treatment by the customer service chat, recommended.

Customers are signaled that they have a ticket. There is no fastlane at the entrance. Like everyone else, you have to wait in a long queue to get your ticket.

It took half an hour to collect ticket. Then audio would not stream. Instructions to download prior need to be clearer. The actual site was great. Would have been better with the audio though.

Pompeii itself was great and the audio guide was informative. The entry procedure was complicated - you had to redeem your booked voucher at another entrance first, which was quite annoying.

It was super simple to sort out and a great price. Easy way to collect tickets. The audio guide was helpful and informative. We're coming back next year and will definitely book this again.

The guide was great but as we were already at Habitat79 the location was not great and having to walk half way around Pompeii was annoying. You website should make clear the starting point

Inside the Archaeological Site, they should put signs to follow a path, and show the way to the exit. Great the many drinking fountains inside

With our on-line tickets, we could easily enter the Pompeii grounds without having to stand in a long queue. We were able to get a good look at the park in over 4 hours.

Your tickets indicate audio-guide included but when you exchange your voucher you have to pay 10€ per person for the audio guide. I refused, so we couldn't have the audio guide.

I didn’t enjoy the visit to Pompeii as much as I hoped. It was really difficult to find a place to eat, and the one restaurant we managed to find was completely packed with people.

very interesting and well preserved. it's easy to imagine Roman city life in those days. Unfortunately, the ticket counter didn't quite cope with vouchers from Headout 🤔

I bought 2 tickets through the site and never received the QR codes and unfortunately I had to buy new tickets in the same archaeological park of pompei is a fraud.

Easy booking system, informative about collection process. When we arrived tickets were printed ready for us, directly across from the store is the entrance very convenient

The audio guide is very comprehensive. Bring your own earphones and download the guide in advance. On site, you'll need to collect your tickets from a well-signposted kiosk.

Finding the ticket booth was super easy, and they really were skip the line. I had trouble downloading the audio guide, but I really should have done that when I had wifi

The entrance was 10mins walk from the pompei scavi train station but was so quiet . No queues . Tourist Info was the place to get our tickets they were very helpful .

The guide was friendly and very knowledgeable, she also adapted the tour depending on how busy certain areas were. She also had pictures to demonstrate certain things.

We enjoyed all that we could, however the weather gods was not in our favour that day. If we come back to Pompeii we will probably go again to see more of the site.

Amazing experience to see the ruins of Pompeii and the efforts to preserve the ancient city. We had a lovely guide too, who was very knowledgeable and accommodating

All good, the indications to pick up the tickets without queues. The worst thing is the audio guide on the mobile. You have to choose between taking pictures or listening to the explanation.

Online reservation staff helpful and close to place of interest, tour booklet complete and useful, map indispensable. Highly recommended

We were on a time crunch to get to a wedding in Rome... being able to skip the line and do the audio tour on our own enabled us to enjoy Pompeii at our own pace.

Easy ticket pick up. Audio guides were easy to use and very informative. We spent the whole day walking around and saw everything we planned to. A must visit!!

Early morning entry was quieter, with less tour groups and was not as hot. Amazing experience all round. Make sure to take water and a hat either way you !

It would have been very helpful if an earphone/headphone adapter was offered to connect to the audio guide, so that it can be better heard

Our tour guide, Antonio, was superb. He knew everything that made our Pompeii trip exceptional. He was incredibly entertaining and funny as can be.

Ticket pickup was quick and easy. Pompeii was larger than expected. Very busy on Saturday. I would like to use an itinerary to go around.

Unpleasant staff, free luggage storage at the entrance to the Pompeii site, audioguide not very captivating.

Had to walk to a train station to collect voucher , then convert wouxher to ticket then go back to train station. No saving in price either

We loved visiting pompei. No lines everyone was friendly and helpful. I think the ticketing system could be more efficient but it works.

Pompeii is wonderful, but the audio guide numbers are not easy to follow. There are also many numbers that are not in the guide.

Good collection point for our tickets and the Audio information was very good and not too long winded.overall the day went well.

easy to find and kind staff. audio was very helpful for the site, some places missing. was not exactly "skip the line" though.

Good application with the audio guide, worked great. Very good tour via guide app. Online tickets reserved quickly.

very poor experience and so expensive got lost also poor signage around pompei no exit signs in middle of ruins not good

It would be nice if the restaurant on the site was marked as very difficult to find. Plus there could be another one.

Very good structure and everything ran smoothly. Really a beautiful and interesting park and above all extremely large.

Upgraded to a guide which made it much more enjoyable. The ticket office was not easy to find if you got a different train.

Easy to book, easy to collect, lovely staff who were very helpful and knowledgeable. Made our day perfect, thank you

Very organized and clean Place, the conservation is very excellent ñ a place not to be missed.

Despite the express ticket, we had to wait in the ticket queue for 3/4 hours. That really annoyed us.

Very easy access by train from Garibaldi station. Reception in Pompeii very well organized. Gracié

I loved to see a glimpse into history, and the guide was really good and friendly. And she knew really a lot

Pompeii was a great experience but not impressed with the 3rd party ticket system. This should be improved

The experiance walking those streets is incredible. Seeing an on going excavation . Witnessing the history

Pompeii is amazing, but we had a hard time finding the way to access it, it is not well explained in the app.

It is difficult to do the tour with the audio guide. I recommend taking this tour with a tour guide.

Audio guide worked great, picking up the map was no problem. Great for exploring independently.

I did not expect to simply be given a floor plan and a ticket. There were no lines to get in that day

The homepage says that the excavation site is barrier-free, but this is largely not the case.

Ease of purchase and clear directions. Quick entry to the facilities

Great experience, good value. The rain didn't put us off,nice to walk around without the heat

The site is remarkable. Too bad the headphones weren't included.

Great value lots of flexibility when booking and fabulous experiences. Would recommend

pompei is a beautiful but tragic glimpse into the past Tickets for good price

When I picked up the tickets, they wanted to charge me for the map, when it is free at the site.

The site is wonderful . The tickets and updated audio guide were very easy .

Everything went smoothly. However, there was too much pressure to buy the book and card.

Pompeii was amazing! It is hard to comprehend this whole city disappeared in a day.

We did not have to wait in line to enter or to pick up or deliver the audio guide.

Was a very unique experience. Definitely worth a visit for a taste of history

Very cooperative staff but there is no guide in Greek language

Everything is great. Accessibility with carts and wheelchairs needs to be improved.

How easy, effective and productive everything has been. We have been delighted

The sights were beautiful, the time was great, the service was excellent.

Excellent experience with entrance support. Very grateful and impressed!

Great experience! Ticket collection went very smoothly.