Combo: Amsterdam Light Festival Cruise + Amsterdam Airport Express One-Way Tickets

Tickets very easy to get. What's more, the driver spotted us from a distance and asked us (by sign) if we were taking the bus and waited for us.

Did not almost find the bus stop,and could not understand when og where we could get off. We had trouble with standing at the bus,since it was not seats to everyone.

Seeing the lights was incredible. I wished they offered hot chocolate as a beverage, and the they wouldnt over crowd the boat.

Ric the entertainer was BRAVIOUS in cheering up the cruise. Here's what didn't work: First they announced the change of departure, which we struggled to find (not reported). From the scheduled time we waited half an hour in the cold (scheduled 6:15 pm departure at 6:45 pm). There was some confusion about getting people on (couldn't tell if everyone would fit). The boat had this plastic covering so the view was bad. However, the RIC facilitator was very good at explanations and getting all the people to participate!

The prob was the rain with the 30 mns queue and the poor visibility with this rain and the mist which prevented from seeing the outside.

We were given the wrong meeting point of outside a Chinese restaurant. If it wasn't for another person who had contacted the provider we would not have known. We then arrived late because we were given incorrect meeting point information and refused boarding. We then had to wait 1 hour for the next boat. The staff before boarding were unhelpful, disinterested and caused someone with a knee disability to walk further than absolutely necessary. Nothing was done to help this person and it was more of a "sorry, but I'm not really sorry because you arrived late". To mitigate this happening in the future maybe they should station their helpers and ensure information is accurate about meeting points and then trying to put the blame on the customer. The only time things improved was when we were actually on the boat and the 2 ladies were knowledgeable, attentive and had excellent customer service skills. Those dockside, not very much!

No Cash payment was possible. Online Ticket die Not work at the screens on the Bus.

A great experience masterfully led by tom and sofia.

Capt Dick and host Rick made us feel most welcome!

We had a great time 💘 and our guide Sofia was awesome, very nice and provided useful information.

The ship was loaded to the maximum. There was hardly any space and you couldn't move around. The crew was nice.

Great team on board, the gluhwein was really good, we enjoyed the trip discovering the city from the water!