Train Transfers: Heathrow Airport to/from London Paddington by Heathrow Express

I paid for first class and there is no first class on the he's th row express and no special line access - everyone went through the same way so feel this is false advertising to promote a class that doesn't exist and charge people more money for nothing

The train was clean and efficient I didn't even wait or anything it was a great experience. I was a bit confused locating it from the airport but the signs were mostly clear

Very practical, it enabled us to do a quick tour of London and then take the time to linger wherever we liked. Walking tours are very rewarding and allow you to discover London in a different way.

The train was fast , convenient, loved that their is a charging outlet on the cabin .... I was heading to Terminal 4 , wished I did not have to change the train .

A very efficient way to travel. The only thing I would say is that if you book it in the United States or different time zone, you should send a Reminders both time zone and the time zone that you're going to because our Reminders came quite late, often the next day.

Heathrow express First class iscmore than worth it! Not only thst the space on the train is great with complementary wi fi but Fast Track at Heathrow is brilliant addition.

The Heathrow express. I had to wait for 24 min for the next train - then I realized it was Sunday. After 24min, nothing feels express anymore, especially you see people getting on and off on the same platform for Elizabeth line while I was waiting for my Express train.

Relatively easy order execution. A more direct way of displaying the barcode without always having to download the PDF would be much welcome. When purchasing tickets for multiple passengers this is essential for the sake of avoiding mistakes

I didn't receive tickets on time. Also it really is not clear how to get access to the platforms without paying for Elizabeth line (which I did as well)

The ease and speed of the Express is just what you need prior to or, more importantly, after flying. A clean, fast, convenient journey.

Easy experience all the way thanks to the staff we found at the entrance and check in due to the fact that we are a 4 people family and one of my sons under 15 y.o. and the other has Down Syndrome so that those moments entering or exiting the platform are a little bit more stressing that for common people...Thanks!!

Very efficient and quick! The staff were also very helpful in crowd control to spread everyone down the platform so that everyone got a seat onboard.

Train was on time. Easy to find. We got our seats, but there were not quite enough space for luggage. Train was very fast. But it took a while to move from the train to the departure hall.

Easy to buy online and easy directions(follow the purple line on the ground) However we did freak out a bit as the time on the ticket says 1210 am and we thought we had mistakenly bought a specific time. It also says from Heathrow to Paddington and is a little unclear that the ticket is valid either way

Ticketing was simple AMD streicht forward. Train was comfortable but notcextremly fast - 3 unplanned Shops on Bochum Journalisten casting us 10 extra Minuten. Bottom still 20 min fester than Elzabeth line.

It was quite difficult for me to find the ticket I had bought a few minutes earlier, using your web-site. As a NOT-frequent-overseas-traveler to London, I didn't have the app (and I don't need it). The support team were helpful and very friendly, but couldn't easily help me either. I sorted it out, but missed the first train from Heathrow to London. However, the trains are frequent and fine and I will, indeed, recommand friends/collegaues to take the Heathrow Express. The little foot steps on the floors at Paddington are very helpful when it comes to finding the way to the returning train. (The rain showers in London less so, but c'est la vie). Beste regards, Ebba in Oslo (where we have the first snow now)

Traveling with the Heathrow Express is absolutely recommended! No waiting time for the train. Sufficient space on the train. Clean. Friendly staff. Anytime again!!!

Ease of buying the ticket, location of the station, high frequency of trains and speed of travel to the airport.

I was very rapid, I made the purchase while entering the plane, and I was able to receive the email with my tivket minutes before take off. I was worried because it was almost 23.48

The trip was fast comfortable and easy to travel with very helpful staff on the platform train is fast silent and smooth clean with strong wifi signal I wish we can have wifi on the platform as well