Combo: Leonardo Express One-Way Tickets + 48-Hr Rome Pass

4.3

3,677 reviews

How do we collect reviews?

These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.

1.1K

244

Guests from France, United States, Germany and over 10 countries have loved this experience

What our guests say

Jean-paul

Dec 2025

Verified booking

5/5

Transport close to arrivals. Modern, clean and quiet train. Luggage compartment. We arrived directly in the center of Rome. On departure, we missed our train time because of late baggage claim, but the ticket inspector was understanding and let us board at no extra charge. Thank you very much and good experience for a first.

Hans

Dec 2025

Verified booking

4/5

Direct connection from the airport to the city. The train was on time. It offers enough space for luggage and good seats. You can board the train with a ticket purchased in advance.

Joyce

Dec 2025

Verified booking

5/5

The train was at time, clean , comfortable and not crowded. It was easy to access and there was people to help and guide me.... Perfetto! Grazie mille!

Alessandro

Dec 2025

Verified booking

5/5

Al ritorno a Roma come sempre treno puntuale sul binario, in perfetto orario, niente da reclamare, garzie ancora.

Alessandro

Dec 2025

Verified booking

5/5

It was easy to make reservations, find the train and change it before the time. Excellent service

Marcus

Dec 2025

Verified booking

5/5

Very easy to buy tickets, did not have to get them validated before entering the train.

Alexandra

Dec 2025

Verified booking

5/5

Easy and efficient. Just a 10 min wank from the gate and whoops you are in Rome!

Emanuele

Dec 2025

Verified booking

5/5

GREAT SERVICE THAT CONNECTS FIUMICINO WITH THE CITY CENTER

Neil

Dec 2025

Verified booking

5/5

A very good, quick and convenient service. Would recommend.

Heidi

Dec 2025

Verified booking

4/5

The train is crowede but it was on time so all is good

James

Dec 2025

Verified booking

5/5

Fast and on time right into the centre of Rome

Antonio

Dec 2025

Verified booking

5/5

Cleanliness and punctuality....everything perfect

Sonja

Dec 2025

Verified booking

5/5

Good support, everything on time!

Scen

Dec 2025

Verified booking

5/5

Great, bun arrived safely at your destination

Leunis

Dec 2025

Verified booking

5/5

In time and easy to buy tickets

Panagiotis

Dec 2025

Verified booking

5/5

Great trip and very good staff

Ferry

Nov 2025

Verified booking

5/5

Unfortunately my trip came to an end, fortunately though, the last part of my trip towards the airfield was very relaxed. Not crowded, or in any case, didn't feel like it might have been. Because people were helpfull, friendly and the signs directed us passengers, perfectly to the right train at the right time. As a matter of fact, it went so well, that because I was early, I could even change my trainride to an earlier and yet more convenient time, which saved me 30 minutes, which mad the flight and checkin at the airport also much more pleasant. Seats were great, long legs no problem. Room enough for suitcases and the rails were almost quiet.

Valerie

Nov 2025

Verified booking

5/5

I love the Leonardo Exoress as it is the most sensible way to travel from Fiumicino . It is also my link to the rest of Europe. 👌My husband and I are Australian and we always used the Leonardo Express to come into Rome city, from the time when we first discovered it, In early 2000s. Rome Termini became like our 'local' railway station to the rest of Europe. Now that Ternini has added so many excellent extra shops/ outlets Food Court Fashionista and multiple food outlets, it is even better for tourists. It is my favourite memory place in Rome.

Martina

Nov 2025

Verified booking

4/5

The train runs frequently amd from same platform, was clean, punctual and has power outlets to charge e.g. phones. Sufficient seats and space for luggage available. I would rate 5 stars if the ticket was valid all day and not just for dedicated train connection. The train arrived the same time I arrived at the station and had to find out how to change the booking while boarding the train. The tariff seems to always be the same. Why not extending the validity to any connection the same day? This works fine in other cities.

Shavya

Nov 2025

Verified booking

4/5

The train itself is quite comfortable. But while going back from Rome to the airport, they never informed me that the train will not be functional and I need to take a bus. It was only when I personally went and checked did they inform me.

Pär

Nov 2025

Verified booking

5/5

Booked the tickets online and avoided waiting at the machines. Went straight to the train and arrived at Rome central and avoided any potential traffic issues. Could charge the phone on the train as well!

Ingetje

Nov 2025

Verified booking

5/5

Train tickets are easy to book online, concfotable and clean train and not least they run on time. Recommended for those who want to travel from the airport to the center of Rome.

Gouvias

Nov 2025

Verified booking

5/5

Fast and clean. It takes you easily and exactly at the pre-arranged time from the airport to the city of Rome and back. Without delays and hassle. Highly recommended!!

Ryan

Nov 2025

Verified booking

4/5

Quick and smooth train ride. The train was a little over crowded with limited luggage space for medium size suitcases. Very easy and convenient way to get into Rome.

Holly

Nov 2025

Verified booking

5/5

Quick and easy way to get the tickets, there was a really big queue at the ticket machine so this was way handier, especially as the train was leaving imminently!

Gordon

Nov 2025

Verified booking

5/5

The Train well signed and easy to find, from Airport Arrival. The seats were comfortable and there was ample storage for luggage. The was very clean and on time !!

Madeleine

Nov 2025

Verified booking

4/5

Very fast online booking and confirmation. Great! Unfotunately, the QR Code was not easy to find in the documents. Please make clearer signs, where to find it.

Laetitia

Nov 2025

Verified booking

5/5

My journey was very pleasant very professional and friendly staff The train was remarkably clean I would like to congratulate you

Koehn,

Nov 2025

Verified booking

5/5

We booked the train via the app shortly before departure and were then in Rome very quickly. We would do it again at any time.

Ambra

Nov 2025

Verified booking

5/5

Comfortable, clean and fast. A tiny bit complicated app and ticket viewing on mobile ( couldn't open )

Anouchah

Nov 2025

Verified booking

5/5

Easy to buy the ticket, even if there is an extra charge. Great to avoid the hige line et took the train on time!

Peter

Nov 2025

Verified booking

5/5

speed, frequency and ease of access. Easy to access with our luggage and baby stroller. Would highly recommend

Doris

Nov 2025

Verified booking

5/5

Uncomplicated quick option from the airport to Rome and back. Friendly staff.

Arpinelli

Nov 2025

Verified booking

5/5

Efficient train, very punctual and comfortable, although crowded, I will definitely use it again

Consuelo

Nov 2025

Verified booking

5/5

Punctuality and comfort is very good to ensure that you get everywhere safely.

Virieux

Nov 2025

Verified booking

4/5

Train arrives on time. In the heart of the airport. plenty of space to store luggage

Adrien

Nov 2025

Verified booking

4/5

Very clean, but lacks the station display where I was.

Martin

Nov 2025

Verified booking

5/5

Very good service overall - quick, uncomplicated and on time - thank you!

Olivia

Nov 2025

Verified booking

5/5

easy and efficient, also relatively quick ride to main rome train station

Sinem

Nov 2025

Verified booking

5/5

Everything worked really well. You could also change the time online.

Dariusz

Nov 2025

Verified booking

5/5

Ok, quickly smoothly you can buy already on the train no checkout , own

Garet

Nov 2025

Verified booking

5/5

Good signage from the airport. Clean, fast train.

Marija

Nov 2025

Verified booking

5/5

Departed on time, clean and electrical slot for charging the phone.

Rainer

Nov 2025

Verified booking

5/5

Both the outward and return journey worked perfectly! Clear recommendation

Julia

Nov 2025

Verified booking

5/5

Fast, easy to find and to buy tickets. Great experience.

Agustin

Nov 2025

Verified booking

5/5

Saved a lot of time buying ticket and not doing. Queue

Nodar

Nov 2025

Verified booking

5/5

Nice train. Clean and fast. Easy boarding processes.

Angel

Nov 2025

Verified booking

5/5

Very well done Very fast but smelled farty at times

Cpm

Nov 2025

Verified booking

5/5

A very nice fast connection well arranged

Patrick

Nov 2025

Verified booking

5/5

Very easy to access and use. Helpful staff.

Christine

Nov 2025

Verified booking

5/5

Perfect - Service, punctuality and cleanliness

Ranjeeth

Nov 2025

Verified booking

5/5

Brill ride thank you for the experience

Andrea

Nov 2025

Verified booking

4/5

Conductor not complementary 😕

Olov

Nov 2025

Verified booking

5/5

Quick, svereal departurs and on time.

Vincenzo

Nov 2025

Verified booking

5/5

Speed and kindness of staff

Markus

Nov 2025

Verified booking

5/5

Pleasant and fast, thank you very much

Dominik

Nov 2025

Verified booking

5/5

Very clean, speedy and safe travel

Robert

Nov 2025

Verified booking

4/5

Perfect love Rome !!!!!!!!!!!!!!

Joseph

Nov 2025

Verified booking

5/5

Fast, clean and ease of access

Clive

Oct 2025

Verified booking

5/5

The Leonardo Express was a great way to get to the centre of Rome from Fiunicino airport. I was a little concerned about having to specify exactly what time train we would catch as its difficult to gauge how long it will take to get through passport control and baggage reclaim. Fortunatley the e-ticket booking system allows you to change the time so long as you do it before your booked service has departed. I made use of this feature to catch an earlier train than originally booked. You can buy your ticket on the day at the train station but there were crowds at the ticket machines. I'd use this service again when travelling to Rome.

Judith

Oct 2025

Verified booking

5/5

Although my experience with using the Leonardo Express was a good one, my experience using the booking system was not. In my haste to book a ticket for the following day, I did not see that the system had defaulted the direction of my travel to Airport to Termini. It wasn't until I was trying to scan my tickets for myself and my travel companion that I realised the error. This was a costly episode as I then had to book additional tickets so that we didn't miss our train and our flight.

Ellen

Oct 2025

Verified booking

5/5

Although I was staying at the airport Hotel I was taking a train the following day and had to get to the main train station in Rome the next day. I booked the tickets easily online. The signage to the trains was clear and easy to follow. The train was right on time...it was clean inside and left as scheduled. The cost was easily less than half of the cost of a cab and I would highly recommend the Leonardo Express to anyone as a fast and efficient way to get into the city.

Linda

Oct 2025

Verified booking

5/5

We landed early therefore we needed to board a train earlier than booked. We were allowed to do so but had to pay an additional cost of €5 each. This was just a little on the downside as you don't have to incur these costs if you miss you designated train as your ticket is valdid for the whole day. Jus wondering why different for arriving at the airport early and having to incur a charge? Otherwise great trip on train but a little over crowded.

Des

Oct 2025

Verified booking

5/5

Easy and hassle free way to get to the city centre. Just follow the signs for Leonardo train. Lots of ticket machines on the way but handy to buy online after arrival in the airport. About 10 mins walk after clearance of passport. Tickets were checked on the train as well as the gate. In the centre in 30 mins.

Leonard

Oct 2025

Verified booking

5/5

I couldn't use my ticket on Oct. 3 at 11:10 because the Termini station was closed due to a demonstration outside the station. I had to take a taxi (€55,- !!) to the airport. Is it possible to get a refund of €14,- for the ticket not used?

Michaela

Oct 2025

Verified booking

5/5

For my first time in Rome, I was worried I wouldn't understand what I needed to do to get from the airport to our lodging. This was so easy to understand. Just buy a ticket, hop on, and relax until you reach the local station.

Ronald

Oct 2025

Verified booking

4/5

Easy to use. I had a small issue in that my I arrived earlier than my reservation and had to revise to an earlier time on the app but one of the transit workers helped me and I was thru the turnstiles in a few minutes.

Antonio

Oct 2025

Verified booking

5/5

Excellent service and highly qualified staff ready to give all the information needed to make the journey hassle-free. I must say that I was satisfied.

Laura

Oct 2025

Verified booking

3/5

The situation was that they wouldn't let my friend Laura in because she couldn't read the QR code...fortunately she had the proof of payment. The staff was very kind and let her travel.

Dequidt

Oct 2025

Verified booking

5/5

Quick and easy access to the train. Despite delays to our flight, we were able to change the schedule twice a few hours beforehand. Convenient, quick and hassle-free.

Annija

Oct 2025

Verified booking

5/5

Simplicity of booking and tickets emailed. Integrated with Google was seamless on android . Overall a gret experience ! Highly recommended!

Joop

Oct 2025

Verified booking

4/5

Quite easy this way to get from the airport to Rome. Pre booked ticket works fine and signing tells you where to go, timing flexibility to.

Elaine

Oct 2025

Verified booking

5/5

Wow! The Leonardo Express was perfect, on time, and direct from the airport to Roma Termini. I would definitely recommend this ride!

John

Oct 2025

Verified booking

4/5

The instructions were flawless. Worked a charm Thanks for the unique enjoyment. My wife and I had a great time.will use again.

Stephen

Oct 2025

Verified booking

5/5

Train was full but we were able to get a seat. Plenty of room for luggage. Train staff were friendly and accommodating.

Mikael

Oct 2025

Verified booking

3/5

We had expected to be able to be seated during the trip. But the train was overcrowded so a lot of sanding passengers

Dilma

Oct 2025

Verified booking

5/5

Transport on time, nor too crowded, very easy to buy Ticketa online . We seat at the Window and enjoyed the view.

Bureau

Oct 2025

Verified booking

4/5

Everything went smoothly despite the delay to our plane, and we managed to get the train.

Harald

Oct 2025

Verified booking

5/5

Quick boarding, ample luggage space, quicker than by car, power supply to charge phones

Dusko

Oct 2025

Verified booking

4/5

Pleasant train ride. However, both power outlets next to my seat didn't work.

Cheryl

Oct 2025

Verified booking

4/5

Easy, convenient and fast. A great way to get from the airport to the city.

Arturo

Oct 2025

Verified booking

5/5

Very fast and comfortable! The best option to get to the center fast and cheap.

Fermon

Oct 2025

Verified booking

5/5

Changement d'horaires pour voyager avec le léonardo express,sans soucis

Anna

Oct 2025

Verified booking

5/5

There were a lot of people , maybe you need to be more precise in the times

Maddalena

Oct 2025

Verified booking

5/5

Efficient, quick and convenient. Good value for money.

Daniela

Oct 2025

Verified booking

5/5

It was very easy to handle easy to book and very accessable

Ingela

Oct 2025

Verified booking

5/5

The train was in time. It was clean, the staff was helpful.

Angelika

Oct 2025

Verified booking

5/5

Train was on time, station at the airport was easy to find

Bruno

Oct 2025

Verified booking

5/5

Smooth service... Easy access to tickets

Maksims

Oct 2025

Verified booking

4/5

Easy to buy, but was a bit tricky with the schedule

Prenen

Oct 2025

Verified booking

5/5

Easy to find and quick to get to Rome

Abdelkrim

Oct 2025

Verified booking

5/5

Yes , it was at time , useful and easy to access

Denise

Oct 2025

Verified booking

5/5

Great in expensive way to get to downtown Rome.

Domina

Oct 2025

Verified booking

5/5

It was full, but not crowded, yet comfortable.

Tony

Oct 2025

Verified booking

5/5

Comfortable and clean and quick to Airport

Elizabeth

Oct 2025

Verified booking

5/5

Excellent service, punctual and very comfortable.

James

Oct 2025

Verified booking

5/5

Easy quick and well priced. Thank you.

Enrique

Oct 2025

Verified booking

5/5

Excellent the transfer and very fast,

Pieter

Oct 2025

Verified booking

5/5

Fast and easy. Clean and comfortable

Johan

Oct 2025

Verified booking

5/5

So easy, just perfect transportation

Seban

Oct 2025

Verified booking

5/5

Easy to Book and reschedule Perfect!

Bengt

Oct 2025

Verified booking

5/5

Fast and convenient, helpful people

Julien

Oct 2025

Verified booking

5/5

Efficient, punctual, clean and calm

Shahpar

Oct 2025

Verified booking

5/5

Easy and convenient and no hassle

Vanessa

Oct 2025

Verified booking

5/5

It was really fast the process !

Bebawi

Sep 2025

Verified booking

4/5

Functional the Leonardo Express train; excellent as a route and explanations the I love Rome tour bus but on the app I could not locate the departure stop from Termini station and had to ask. Maybe the starting point could be better signaled. Paula

Hayley

Sep 2025

Verified booking

3/5

When booked on line it said you could use all day if missed the train which we did by 3 minutes due to late flight and slow immigration process no where was it mentioned that there would be a further €5 fee

Andrew

Sep 2025

Verified booking

5/5

Our car shuttle let us down so we ed to find another way to our hotel. The online process worked very well and we quickly got a seat on the train to get to our destination. Thank you.

Anne

Sep 2025

Verified booking

5/5

Great way to get to Rome from the airport. The staff did very well considering the number of delayed flights in and therefore the huge influx of late passengers

Magnus

Sep 2025

Verified booking

5/5

The train was on time and easy to book and fast! The steats was comfartable and friendly staff. So very good service indeed!

Mark

Sep 2025

Verified booking

4/5

The train was properly equipped and it provides a direct trip to Rome Terminal without interruptions

Michal

Sep 2025

Verified booking

4/5

Fast and comfortable journey. Lots of people at the boarding, because of the cancelled connection.

Yann

Sep 2025

Verified booking

5/5

Always on time, always very clean, friendly staff, always a safe feeling

Daniela

Sep 2025

Verified booking

5/5

On time departures, fast connection, flexible tickets

Adr

Sep 2025

Verified booking

5/5

Quick, clean and on time. What else could I ask for ?

Robbie

Sep 2025

Verified booking

4/5

Quiet smooth ride and very clean nice seats.

Geets

Sep 2025

Verified booking

4/5

Quick and easy I highly recommend

Ulrika

Sep 2025

Verified booking

3/5

The fast way to get to the city of Rome.

Joe

Sep 2025

Verified booking

5/5

Everything was fine and on-time

Enrico

Aug 2025

Verified booking

4/5

Ease of purchase and location at the airport. Clarity of site and directions

Aira

Aug 2025

Verified booking

4/5

it was fast and got us where we wanted

Martin

Jul 2025

Verified booking

5/5

Easy ticket purchase, great connections, friendly staff and clean trains. The only thing that wasn't right was the departure platform, but logically this can change at short notice

Christof

Jul 2025

Verified booking

5/5

Everything went very smoothly. Well signposted and with the online tickets you could go straight through.

Heyd

Jul 2025

Verified booking

3/5

I never received an e-mail with the tickets.

Notte

Jul 2025

Verified booking

5/5

Very convenient to get to Roma terminus

Garry

Jun 2025

Verified booking

5/5

A nice and easy way to buy train tickets to avoid the queue's at the airport. Our train was on time and everything ran smoothly.

Yoshitaka

Jun 2025

Verified booking

4/5

I bought my ticket online, which was a good decision. There was a long line at the ticket booth.

Juan

Jun 2025

Verified booking

5/5

Timely, comfortable, value per money

Sascha

Dec 2025

Verified booking

4/5

Ben

Dec 2025

Verified booking

5/5

Heiko

Dec 2025

Verified booking

5/5

Donna

Dec 2025

Verified booking

5/5

Katrin

Dec 2025

Verified booking

5/5

Rainer

Dec 2025

Verified booking

5/5

Dec 2025

Verified booking

4/5

Poplawska

Dec 2025

Verified booking

5/5

Victor

Dec 2025

Verified booking

4/5

Royston

Dec 2025

Verified booking

5/5

Stephane

Dec 2025

Verified booking

3/5

Brigitte

Dec 2025

Verified booking

5/5

Sandra

Dec 2025

Verified booking

5/5

Barbara

Dec 2025

Verified booking

5/5

Hans

Dec 2025

Verified booking

3/5

Melissa

Dec 2025

Verified booking

5/5

Marisa

Dec 2025

Verified booking

4/5

Hess

Dec 2025

Verified booking

4/5

Gaurav

Dec 2025

Verified booking

5/5

David

Dec 2025

Verified booking

5/5

Vanessa

Dec 2025

Verified booking

5/5

Milica

Dec 2025

Verified booking

4/5

Eva

Nov 2025

Verified booking

5/5

Pier

Nov 2025

Verified booking

4/5

Pamela

Nov 2025

Verified booking

1/5

My tickets did not work and I could not use them. Waste of money

Gary

Nov 2025

Verified booking

1/5

You are trying to scam tourists by giving them later tickets then they booked. I'll spread this in German social media

Maria

Nov 2025

Verified booking

1/5

We could afford to pay 5€ extra/ person, though we booked the right ticket.

Oliver

Nov 2025

Verified booking

5/5

Lynda

Nov 2025

Verified booking

5/5

Angela

Nov 2025

Verified booking

5/5

Antonio

Nov 2025

Verified booking

5/5

Alessio

Nov 2025

Verified booking

4/5

Daniela

Nov 2025

Verified booking

1/5

Wrong ticket, got fined!!!!!!!!!!!!!!!!! Worthless service!!

Tomasz

Nov 2025

Verified booking

5/5

Kalliopi

Nov 2025

Verified booking

4/5

Janelle

Nov 2025

Verified booking

1/5

Easy, comfortable and fair price.

Maria

Nov 2025

Verified booking

5/5

Sebastien

Nov 2025

Verified booking

5/5

Endrio

Nov 2025

Verified booking

5/5

Kacper

Nov 2025

Verified booking

5/5

Daniela

Nov 2025

Verified booking

5/5

Raphael

Nov 2025

Verified booking

5/5

Knut

Nov 2025

Verified booking

4/5

Johanna

Nov 2025

Verified booking

5/5

Hyomin

Nov 2025

Verified booking

3/5

Toni

Nov 2025

Verified booking

5/5

Layla

Nov 2025

Verified booking

5/5

Lopes

Nov 2025

Verified booking

5/5

David

Nov 2025

Verified booking

5/5

Herman

Nov 2025

Verified booking

1/5

Not All. I had to pay double as a toerist not knowing what to do exactly.. No fun at all

Giorgio

Nov 2025

Verified booking

5/5

Birgit

Nov 2025

Verified booking

5/5

Nerriere

Nov 2025

Verified booking

5/5

Alicia

Nov 2025

Verified booking

4/5

Jordi

Nov 2025

Verified booking

5/5

Agueda

Nov 2025

Verified booking

5/5

Franciscus

Nov 2025

Verified booking

5/5

Zaineh

Nov 2025

Verified booking

3/5

Demetris

Nov 2025

Verified booking

5/5

Brigitte

Nov 2025

Verified booking

3/5

Alina

Nov 2025

Verified booking

5/5

Alfano

Nov 2025

Verified booking

5/5

Tom

Nov 2025

Verified booking

1/5

Wrong journey and time was sent

Ryo

Nov 2025

Verified booking

5/5

Anna

Nov 2025

Verified booking

4/5

Sergio

Nov 2025

Verified booking

5/5

Francesco

Nov 2025

Verified booking

5/5

Inmaculada

Nov 2025

Verified booking

5/5

Davie

Nov 2025

Verified booking

1/5

Worst experience ever. 0 stars!

Heather

Nov 2025

Verified booking

5/5

Couve

Nov 2025

Verified booking

5/5

Nicole

Nov 2025

Verified booking

4/5

Remigiusz

Nov 2025

Verified booking

5/5

Morgane

Nov 2025

Verified booking

5/5

Barbara

Nov 2025

Verified booking

5/5

Delfina

Nov 2025

Verified booking

5/5

Larus

Nov 2025

Verified booking

5/5

Fazekas

Nov 2025

Verified booking

5/5

Liv

Nov 2025

Verified booking

5/5

Laura

Nov 2025

Verified booking

2/5

I find it unfair to have to change 5 euros for the reservation change

Rasmus

Nov 2025

Verified booking

5/5

Jens

Nov 2025

Verified booking

1/5

Bad service , i haft to pay 2 times for same travel

Jaime

Nov 2025

Verified booking

5/5

Rosa

Nov 2025

Verified booking

5/5

Marcellus

Nov 2025

Verified booking

4/5

Cecilia

Nov 2025

Verified booking

5/5

Holloway

Nov 2025

Verified booking

5/5

Simone

Nov 2025

Verified booking

5/5

Fellisch

Nov 2025

Verified booking

5/5

Jolanda

Oct 2025

Verified booking

5/5

Christine

Oct 2025

Verified booking

5/5

Jenny

Oct 2025

Verified booking

5/5

Anselmo

Oct 2025

Verified booking

5/5

Ralf-jürgen

Oct 2025

Verified booking

5/5

Thomas

Oct 2025

Verified booking

4/5

Sabine

Oct 2025

Verified booking

1/5

The train arrived correctly and exakt in Time

Joeri

Oct 2025

Verified booking

4/5

Aikaterini-maria

Oct 2025

Verified booking

4/5

Katja

Oct 2025

Verified booking

4/5

Sianos

Oct 2025

Verified booking

5/5

Steib

Oct 2025

Verified booking

5/5

Beate

Oct 2025

Verified booking

5/5

Silvia

Oct 2025

Verified booking

5/5

Barbara

Oct 2025

Verified booking

4/5

Elisabeth

Oct 2025

Verified booking

1/5

it was not sure witch direction it was

Gio

Oct 2025

Verified booking

5/5

Maria

Oct 2025

Verified booking

5/5

Poirot

Oct 2025

Verified booking

4/5

Pavla

Oct 2025

Verified booking

5/5

Boris

Oct 2025

Verified booking

4/5

Viviane

Oct 2025

Verified booking

1/5

I bought tickets for 9.23 h and got sent tickets for 9.38 then I had to pay extra to take the earlier train. RIP off!!

Dirk

Oct 2025

Verified booking

4/5

Ronald

Oct 2025

Verified booking

5/5

Carsten

Oct 2025

Verified booking

5/5

Lori

Oct 2025

Verified booking

1/5

Incorrect train ticket couldn't be changed from airport to termini to termini to airport 5 min after purchase. Wrong.

Heidi

Oct 2025

Verified booking

5/5

Jayesh

Oct 2025

Verified booking

5/5

Tineke

Oct 2025

Verified booking

5/5

Igor

Oct 2025

Verified booking

5/5

Echaimae

Oct 2025

Verified booking

5/5

Maria

Oct 2025

Verified booking

1/5

Another trip I did get to make

Anja

Oct 2025

Verified booking

5/5

Susanne

Oct 2025

Verified booking

4/5

Tamal

Oct 2025

Verified booking

5/5

Marie-antoinette

Oct 2025

Verified booking

4/5

Francisco

Oct 2025

Verified booking

4/5

Klaus

Oct 2025

Verified booking

2/5

The train was so full that it was almost impossible to get a seat, even though we had reserved a time slot.

Stephan

Oct 2025

Verified booking

1/5

Rail tickets should be purchased directly from the railroad company. Then the time is also correct.

William

Oct 2025

Verified booking

4/5

Ale

Oct 2025

Verified booking

5/5

Antonella

Oct 2025

Verified booking

4/5

Sandro

Oct 2025

Verified booking

5/5

Jacob

Oct 2025

Verified booking

4/5

Justine

Oct 2025

Verified booking

4/5

Claudio

Oct 2025

Verified booking

4/5

Tiziano

Oct 2025

Verified booking

4/5

Elaine

Oct 2025

Verified booking

5/5

Matteo

Oct 2025

Verified booking

5/5

Anne

Oct 2025

Verified booking

5/5

Bastiaan

Oct 2025

Verified booking

5/5

Helmut

Oct 2025

Verified booking

4/5

Wolfgang

Oct 2025

Verified booking

5/5

Natalia

Oct 2025

Verified booking

5/5

Andreea

Oct 2025

Verified booking

5/5

Raquel

Oct 2025

Verified booking

4/5

Andy

Oct 2025

Verified booking

5/5

Asbjorn

Oct 2025

Verified booking

1/5

Booket wrong driection and and was not allowed to change or travel

Helga

Oct 2025

Verified booking

5/5

José

Oct 2025

Verified booking

4/5

Gabi

Oct 2025

Verified booking

1/5

The train was in time and clean

Roure

Oct 2025

Verified booking

4/5

Nicole

Oct 2025

Verified booking

5/5

Danja

Oct 2025

Verified booking

5/5

Lasaygues

Oct 2025

Verified booking

1/5

Impossible to take the train as the ticket received was the wrong one but the price was the right one.

Benjamin

Oct 2025

Verified booking

5/5

Terrance

Oct 2025

Verified booking

5/5

Barthere

Oct 2025

Verified booking

4/5

Martin

Oct 2025

Verified booking

1/5

To many people no information, dangerous. Never again

Yvonne

Oct 2025

Verified booking

4/5

Ravinder

Oct 2025

Verified booking

5/5

Christophe

Oct 2025

Verified booking

4/5

Kondylovska

Oct 2025

Verified booking

5/5

Arnfinn

Oct 2025

Verified booking

4/5

Declan

Oct 2025

Verified booking

5/5

M.a.

Oct 2025

Verified booking

3/5

Lynda

Oct 2025

Verified booking

5/5

Sarah

Oct 2025

Verified booking

5/5

Conor

Oct 2025

Verified booking

5/5

Philip

Sep 2025

Verified booking

5/5

Jojanneke

Sep 2025

Verified booking

1/5

There was no train, it was bus.

Silke

Sep 2025

Verified booking

4/5

Harald

Sep 2025

Verified booking

4/5

Jozsefne

Sep 2025

Verified booking

5/5

Cazenave

Sep 2025

Verified booking

2/5

Fabien

Sep 2025

Verified booking

1/5

Incorrect information leading to incorrect schedule surcharge

Hemmer

Sep 2025

Verified booking

5/5

Carlos

Sep 2025

Verified booking

4/5

Henrik

Sep 2025

Verified booking

4/5

Marija

Sep 2025

Verified booking

5/5

Matteo

Sep 2025

Verified booking

4/5

Tat

Sep 2025

Verified booking

5/5

Jonathan

Sep 2025

Verified booking

5/5

Enrico

Sep 2025

Verified booking

5/5

Juan

Sep 2025

Verified booking

5/5

Fossier

Sep 2025

Verified booking

3/5

Kornelia

Sep 2025

Verified booking

3/5

Lorenzo

Sep 2025

Verified booking

4/5

Heather

Sep 2025

Verified booking

2/5

The train trip itself was fine, except that I was challenged about my ticket

Matthias

Sep 2025

Verified booking

5/5

Gail

Sep 2025

Verified booking

5/5

Phillip

Sep 2025

Verified booking

5/5

Waltraud

Aug 2025

Verified booking

3/5

Veit

Aug 2025

Verified booking

4/5

Vanessa

Aug 2025

Verified booking

5/5

Hope

Aug 2025

Verified booking

4/5

Selen

Aug 2025

Verified booking

5/5

Isabella

Jul 2025

Verified booking

5/5

Rosane

Jul 2025

Verified booking

5/5

Meagan

Jul 2025

Verified booking

3/5

Markus

Jul 2025

Verified booking

5/5

Illes

Jul 2025

Verified booking

5/5

Sylvie

Jul 2025

Verified booking

4/5

Abbas

Jul 2025

Verified booking

5/5

Sandro

Jun 2025

Verified booking

1/5

Jun 2025

Verified booking

4/5

Konstantina

Jun 2025

Verified booking

5/5

Adam

Jun 2025

Verified booking

5/5

Dubreuilh

Jun 2025

Verified booking

5/5

Joan

Jun 2025

Verified booking

5/5

It was easy to find, on time, clean train, fast and fun!!

Stella

Jun 2025

Verified booking

4/5

The presence of agents at the entrance gates who helped me change my ticket in anticipation of my departure.

Deanne

Jun 2025

Verified booking

5/5

I liked that. I didn't have to lineup at the ticket office however it did take about 10 minutes to confirm an issue.

Loup

May 2025

Verified booking

4/5

The track number was only displayed at the last moment, two minutes before the train was due to arrive, so this was a source of stress for us, not knowing if we were in the right place and with few agents available on site or unrecognizable among the crowd. Magnificent train, very comfortable, fast and although we left 10 minutes late, we arrived on time.

James

May 2025

Verified booking

5/5

It was quick and easy! The staff was very hrlpful!

David

May 2025

Verified booking

5/5

Train left on time. Comfortable seats with good space for luggage.

Alain

May 2025

Verified booking

5/5

Booking is easy and receiving tickets is straightforward.

Jane

May 2025

Verified booking

3/5

Train good. Good you can use your ticket for the nextctrain

Falamoe

May 2025

Verified booking

5/5

Very informative, very Punctual and clean!

Iveta

May 2025

Verified booking

5/5

There is one bad thing that tickets is not changable

George

May 2025

Verified booking

5/5

Staff able to give directions to get to the train in the airport.

Matkovitch

May 2025

Verified booking

4/5

Efficient and short , first time used the service.

Michael

May 2025

Verified booking

4/5

Very easy to get tickets, good trains running frequently There is a charge 5€ if you travel before your ticket is valid- ayable on the train even if you change the time of your train on the ap But would use again

Dörte

May 2025

Verified booking

4/5

It was quick, easy and uncomplicated. Unfortunately, the train was very full because the train before it was canceled

Cabou

May 2025

Verified booking

4/5

Everything was great You just have to use the ticket for the right time.

Eric

May 2025

Verified booking

5/5

simple and easy. Acess to the the train was simple.thanks

Colin

May 2025

Verified booking

4/5

Staff very helpful when buying ticket that were very well priced

Daniela

May 2025

Verified booking

5/5

Easy to purchase tickets online; affordable and convenient way to transfer from Leonardo Da Vinci airport to Termini Station in Rome.

Kerstin

May 2025

Verified booking

4/5

No queuing at the ticket machine

Heidi

May 2025

Verified booking

5/5

The possibility to change the departure time

Mats-erik

May 2025

Verified booking

4/5

Fast and easy, good signs - easy to follow

Lisa

May 2025

Verified booking

5/5

So convenient! I even had time for coffee because I didn't have to wait in line.

Manzoli

May 2025

Verified booking

4/5

Very good. Clean and comfortable train

Kalliopi

May 2025

Verified booking

4/5

I liked that that the train was on time.

Natascha

May 2025

Verified booking

5/5

I had bought tickets online to get from Rome to the airport .We had problems getting through the gates at the station with our tickets . Eventually we were allowed through a free entrance. Once on the train our tickets were checked and it turned out that I had bought the tickets the "other way around", I had tickets from the airport to Rome. Conductor said that I actually had to pay a fine of €50 per person plus two new tickets (total €130) but gave us a fine of €5 per person (€10) which was very kind. The outward journey had gone well by the way . Excellent service so !!!!

Ingeborg

May 2025

Verified booking

5/5

Direct train is great, no stop in between.

Geneviève

May 2025

Verified booking

5/5

A quick transfer from airport to the station in a clean and confortable train

Mary

Apr 2025

Verified booking

4/5

Efficiency. On time. Booked a time but needed to change as we made earlier train time.. not particularly phone savy .. so I made a bit of a boo. Boo

Dirk

Apr 2025

Verified booking

5/5

Punctual and friendly staff.

Adriana

Apr 2025

Verified booking

5/5

The organization and the train was right on time!

Andreas,

Apr 2025

Verified booking

4/5

Fast connection between Rome and the airport. However, a little too expensive.

Peter

Apr 2025

Verified booking

5/5

In my opinion, it is the easiest and quickest way to transfer into the city.

Kerrie

Apr 2025

Verified booking

5/5

Punctual, easy luggage storage, comfy seat. Quick nonstop trip

Alex

Apr 2025

Verified booking

5/5

On time train, clean. Very clear instructions and very helpful attendants. Station clean, with great signaling

Pierre

Apr 2025

Verified booking

5/5

Fast, efficient and comfortable

Tassilo

Apr 2025

Verified booking

5/5

Very easy transfer to the airport

Apr 2025

Verified booking

4/5

Easy from airport to downtown Rome Had estimated the time generously because of getting off and getting suitcases, in the end we were faster. You can easily adjust the time and take an earlier train. On the way back to the airport we will use this again!

Emilse

Apr 2025

Verified booking

4/5

Good night. The attention received was very good. The train was very comfortable and clean. I recommend it. Emilse (Argentina)

Silvia

Apr 2025

Verified booking

4/5

Many schedules available, easy to get in.

Wolfgang

Apr 2025

Verified booking

5/5

Fast, unproblematic transfer

Manuel

Apr 2025

Verified booking

4/5

It's a direct route... but I took a ticket with stops that the distributor doesn't mention. Unclear, and no one to point you in the right direction! The friendly train staff made me pay the difference. Direct access to the airport takes about 30 min. It's the fastest and the (cheapest) 14 Euros. The train is fine, and there's plenty of room for luggage.

Kathrin

Apr 2025

Verified booking

5/5

The train is easy to find and quickly accessible from the gate. Enough space for everyone, punctual, clean and fast. Gladly again

Aurelie

Apr 2025

Verified booking

5/5

Train on time top indication

Paschalis

Mar 2025

Verified booking

4/5

Very nice experience with comfortable way to travel

Stefan

Mar 2025

Verified booking

4/5

You come out of the airport terminal and are clearly signposted to the Leonardo Express train. Scan your ticket at the ticket machine and board the train. Perfect!

Mar 2025

Verified booking

4/5

Easy and straightforward to use, Just follow escalators from airport exit to station platforms

Niamh

Mar 2025

Verified booking

5/5

That you have one! The city is so well connected

Sven

Mar 2025

Verified booking

5/5

Fast, punctual, clean. Gladly again

Russier

Mar 2025

Verified booking

4/5

Fast transport between Fiumicino and Roma Termini

Michael

Mar 2025

Verified booking

3/5

The train was extremely full.

Mar 2025

Verified booking

5/5

Fast, on time, clean, very positive experience

Daria

Mar 2025

Verified booking

5/5

Reassuring, friendly customer service. Easy to purchase online. On time.

Tiziana

Mar 2025

Verified booking

4/5

It was easy going! Booked online, several schedules, no problems at all!

Mario

Feb 2025

Verified booking

4/5

Perfect connection from the plane to the train

Eva

Feb 2025

Verified booking

5/5

They helped us rally quickly and correctly.

Anja

Feb 2025

Verified booking

5/5

I was very pleased with the very friendly, patient and professional attendant at the stop at Termini. Despite the stress and a thousand questions from the passengers, she organized the boarding in a friendly and skilful manner.

Maria

Feb 2025

Verified booking

5/5

It is so easy to get to Roma Termini! There is a baggage rack on the train that accommodates luggage of any size. It is simple to purchase a ticket. The attendants at the entrance to the track are helpful and speak English if you do not speak Buon viaggio! Maria Camilla

Joeri

Feb 2025

Verified booking

5/5

Easy to order. However it took quite some time for the tickets to arrive so n my mailbox.

Mottet

Feb 2025

Verified booking

5/5

Clear, reliable practical information

Dumas

Feb 2025

Verified booking

4/5

Ticket purchase and payment very easy On the other hand, when you have several reservations, it's difficult to select them.

Müller

Feb 2025

Verified booking

5/5

Very punctual, very clean, fast at the destination, simply pleasant to travel with.

Thomas

Feb 2025

Verified booking

5/5

... went great, I can only recommend 👍

Sylvie

Feb 2025

Verified booking

4/5

It was very fast and efficient, but the signs to find the Leonardo Express station at night from terminal 1 are sometimes hard to see at peak times.

Martha

Jun 2025

Verified booking

2/5

My flight was delayed, couldn't change the departure time and had to pay a fine

Iveta

Jun 2025

Verified booking

4/5

Annie

Jun 2025

Verified booking

4/5

Patrick

Jun 2025

Verified booking

1/5

Long waiting time in a huge queue on the train station, chaotic; Train (Leonardo) was then by far overcrowded

Theo

Jun 2025

Verified booking

5/5

Farkas

Jun 2025

Verified booking

5/5

Penny

Jun 2025

Verified booking

5/5

Megueni

Jun 2025

Verified booking

1/5

I am waiting to be contacted for a refund Indeed, I bought my ticket while there was a strike.

Robin

Jun 2025

Verified booking

4/5

Ellen

Jun 2025

Verified booking

4/5

Maria

Jun 2025

Verified booking

5/5

Angelica

Jun 2025

Verified booking

4/5

Irina

Jun 2025

Verified booking

5/5

Chantal

May 2025

Verified booking

4/5

Thomas

May 2025

Verified booking

5/5

Carsten

May 2025

Verified booking

5/5

Tommy

May 2025

Verified booking

1/5

Do not write on the homepage that the ticket is valid at other times in the same day.

Pedro

May 2025

Verified booking

1/5

Comprei o bilhete de Termini-Fiumicino on-line, sem conseguir descarregar o mesmo.

Charlie

May 2025

Verified booking

5/5

Diogo

May 2025

Verified booking

5/5

Jonathan

May 2025

Verified booking

1/5

Ticket did not work for the direction I wanted to travel.

Nathalie

May 2025

Verified booking

4/5

Ruth

May 2025

Verified booking

5/5

Gregory

May 2025

Verified booking

3/5

Daniel

May 2025

Verified booking

5/5

Desbans

May 2025

Verified booking

5/5

Ouedraogo

May 2025

Verified booking

5/5

Girodet

May 2025

Verified booking

4/5

Colm

May 2025

Verified booking

4/5

Omar

May 2025

Verified booking

5/5

Anke

May 2025

Verified booking

4/5

Begoña

May 2025

Verified booking

3/5

Karin

May 2025

Verified booking

4/5

Hendrik-jan

May 2025

Verified booking

5/5

David

May 2025

Verified booking

4/5

Trift

May 2025

Verified booking

5/5

Josinei

May 2025

Verified booking

4/5

Ronarc’h

May 2025

Verified booking

4/5

Paul

May 2025

Verified booking

2/5

Plane was delayed and I had to pay extra in the train.

Shannon

May 2025

Verified booking

1/5

I received the wrong tickets yesterday

Romain

May 2025

Verified booking

5/5

Jean

May 2025

Verified booking

4/5

Mirna

May 2025

Verified booking

5/5

Arax

May 2025

Verified booking

5/5

Bryan

May 2025

Verified booking

5/5

Mercedes

May 2025

Verified booking

4/5

Sandra

May 2025

Verified booking

5/5

Michèl

May 2025

Verified booking

4/5

Olga

May 2025

Verified booking

1/5

Nothing. Never will be your customer again

Ricardo

May 2025

Verified booking

1/5

U fortunately I purchased the wrong ticket and there was no refund. Sad

Zeynep

May 2025

Verified booking

4/5

Silvia

May 2025

Verified booking

5/5

Ana

May 2025

Verified booking

5/5

Jaroslav

May 2025

Verified booking

5/5

Lisa

May 2025

Verified booking

5/5

Catherine

May 2025

Verified booking

4/5

Lucas

May 2025

Verified booking

5/5

Roberto

May 2025

Verified booking

5/5

Inga

May 2025

Verified booking

4/5

Axel

May 2025

Verified booking

5/5

Stael

May 2025

Verified booking

5/5

Zawadil

May 2025

Verified booking

4/5

Alexandra

May 2025

Verified booking

5/5

Sotiria

May 2025

Verified booking

4/5

Bonifaccio

May 2025

Verified booking

4/5

Signe

May 2025

Verified booking

5/5

Almora

May 2025

Verified booking

4/5

Niklas

May 2025

Verified booking

1/5

Train was canceld

David

May 2025

Verified booking

4/5

Jens

May 2025

Verified booking

5/5

Bernd

May 2025

Verified booking

3/5

Vincenzo

May 2025

Verified booking

4/5

Péter

May 2025

Verified booking

5/5

Jeremy

May 2025

Verified booking

4/5

Karin

May 2025

Verified booking

5/5

Pionneau

May 2025

Verified booking

4/5

Diana

May 2025

Verified booking

3/5

Navneet

May 2025

Verified booking

5/5

Stanislav

May 2025

Verified booking

5/5

Delporte

May 2025

Verified booking

5/5

Silvana

May 2025

Verified booking

5/5

Carol

May 2025

Verified booking

5/5

Pavel

May 2025

Verified booking

4/5

Monclard

May 2025

Verified booking

4/5

Raluca

May 2025

Verified booking

1/5

Very bad experience, will never purchase again

Catharina

May 2025

Verified booking

4/5

Andrei

May 2025

Verified booking

5/5

Pamela

May 2025

Verified booking

1/5

A strike cancelled all trains and I had to spend E 55 on a taxi

Antonio

May 2025

Verified booking

4/5

Michael

May 2025

Verified booking

2/5

I've unsubscribed 4 times now..stop sending me emails. PLEASE.

Casanova

May 2025

Verified booking

4/5

Manuel

May 2025

Verified booking

4/5

Veiko

May 2025

Verified booking

5/5

Camilla

May 2025

Verified booking

2/5

Not possible to get tickets refunded when issed for wrong direction...

Marcelis

May 2025

Verified booking

5/5

Albert

May 2025

Verified booking

5/5

Kamonchanok

May 2025

Verified booking

1/5

Gregory

May 2025

Verified booking

3/5

Bollacher

May 2025

Verified booking

5/5

Belen

May 2025

Verified booking

5/5

Andrea

May 2025

Verified booking

5/5

Roberto

May 2025

Verified booking

5/5

Agata

May 2025

Verified booking

5/5

Kaya

May 2025

Verified booking

4/5

Ann-kathrin

May 2025

Verified booking

4/5

Clara

May 2025

Verified booking

4/5

Lotte

May 2025

Verified booking

1/5

Christiane

May 2025

Verified booking

4/5

Antelme

May 2025

Verified booking

4/5

Damien

May 2025

Verified booking

1/5

Sara

May 2025

Verified booking

5/5

Schnyder

May 2025

Verified booking

4/5

Pilard

May 2025

Verified booking

1/5

Lada

May 2025

Verified booking

1/5

Tatjana

May 2025

Verified booking

4/5

Alexandra

May 2025

Verified booking

4/5

Escoffier

May 2025

Verified booking

4/5

Bjørn

May 2025

Verified booking

4/5

Christine

May 2025

Verified booking

1/5

I Received my Train Ticket far to Late. Had to buy another one at the Counter.

Irina

May 2025

Verified booking

5/5

Carmen

May 2025

Verified booking

4/5

Jose

May 2025

Verified booking

1/5

Roustan

May 2025

Verified booking

5/5

Karin

May 2025

Verified booking

4/5

Robert

May 2025

Verified booking

4/5

Veronika

May 2025

Verified booking

5/5

Hallers

May 2025

Verified booking

5/5

Andrea

May 2025

Verified booking

5/5

Beatrice

May 2025

Verified booking

2/5

Boris

May 2025

Verified booking

1/5

Sabrina

May 2025

Verified booking

5/5

Martina

May 2025

Verified booking

4/5

Bettina

May 2025

Verified booking

5/5

Veiko

Apr 2025

Verified booking

5/5

Petrus

Apr 2025

Verified booking

1/5

Christopher

Apr 2025

Verified booking

1/5

Amber

Apr 2025

Verified booking

5/5

Silke

Apr 2025

Verified booking

1/5

Alaor

Apr 2025

Verified booking

3/5

Phyllis

Apr 2025

Verified booking

4/5

Emma

Apr 2025

Verified booking

1/5

David

Apr 2025

Verified booking

5/5

Marjolein

Apr 2025

Verified booking

3/5

Barbarit

Apr 2025

Verified booking

5/5

Fraenzy

Apr 2025

Verified booking

5/5

Stefan

Apr 2025

Verified booking

4/5

Caldarese

Apr 2025

Verified booking

4/5

Skyla

Apr 2025

Verified booking

5/5

Meritxell

Apr 2025

Verified booking

5/5

Isabella

Apr 2025

Verified booking

5/5

Tina

Apr 2025

Verified booking

3/5

Michael

Apr 2025

Verified booking

2/5

Renata

Apr 2025

Verified booking

5/5

Marcus

Apr 2025

Verified booking

1/5

The ticket issued was for the wrong direction and I buy another ticket :-(

Martinus

Apr 2025

Verified booking

5/5

William

Apr 2025

Verified booking

4/5

Margie

Apr 2025

Verified booking

1/5

Sebastian

Apr 2025

Verified booking

1/5

Eric

Apr 2025

Verified booking

4/5

Martin

Apr 2025

Verified booking

5/5

Theodoros

Apr 2025

Verified booking

1/5

My tickets were at wrong time. I couldn't manage the right time and i had to pay 10 more euros in the train.

Jan

Apr 2025

Verified booking

3/5

Apr 2025

Verified booking

3/5

Christina

Apr 2025

Verified booking

1/5

No fllexibility whith the expencive ticket.

Alexandra

Apr 2025

Verified booking

1/5

Giuseppina

Apr 2025

Verified booking

4/5

Jeroen

Apr 2025

Verified booking

5/5

José

Apr 2025

Verified booking

2/5

Annelies

Apr 2025

Verified booking

4/5

Joseph

Apr 2025

Verified booking

4/5

Raymond

Apr 2025

Verified booking

3/5

Bennet

Apr 2025

Verified booking

4/5

Johan

Apr 2025

Verified booking

4/5

Ramak

Apr 2025

Verified booking

3/5

Rene

Apr 2025

Verified booking

1/5

Martin

Apr 2025

Verified booking

5/5

Excoffier

Apr 2025

Verified booking

5/5

Nora

Apr 2025

Verified booking

1/5

Vergne

Apr 2025

Verified booking

1/5

Helen

Apr 2025

Verified booking

1/5

It was not clear until after purchase

Pablo

Apr 2025

Verified booking

1/5

Leonardo

Apr 2025

Verified booking

4/5

Cortney

Apr 2025

Verified booking

1/5

My ticket wouldn't work and I had to pay 76 dollars and I'm pissed about it

Tommy

Apr 2025

Verified booking

5/5

Toralf

Apr 2025

Verified booking

5/5

Rikke

Apr 2025

Verified booking

4/5

Viktor

Apr 2025

Verified booking

5/5

Guennec

Apr 2025

Verified booking

5/5

Marc

Apr 2025

Verified booking

4/5

Maternat

Apr 2025

Verified booking

2/5

Rudaz-pont

Apr 2025

Verified booking

5/5

Failler

Apr 2025

Verified booking

5/5

Ralf

Apr 2025

Verified booking

1/5

........ Too bad you didn't get in touch 😔

Katharina

Apr 2025

Verified booking

5/5

Christian

Apr 2025

Verified booking

4/5

Janine

Apr 2025

Verified booking

3/5

Westphal

Apr 2025

Verified booking

4/5

Ioana-ecaterina

Apr 2025

Verified booking

5/5

Sergej

Apr 2025

Verified booking

5/5

Andreas

Apr 2025

Verified booking

2/5

Frank

Apr 2025

Verified booking

4/5

Marit

Apr 2025

Verified booking

5/5

Petronella

Apr 2025

Verified booking

3/5

Nicole

Apr 2025

Verified booking

5/5

Becker,

Apr 2025

Verified booking

4/5

Louise

Apr 2025

Verified booking

5/5

Rui

Apr 2025

Verified booking

1/5

Gueyraud

Apr 2025

Verified booking

4/5

Dr.

Apr 2025

Verified booking

5/5

Dorina

Apr 2025

Verified booking

5/5

Sarinthip

Apr 2025

Verified booking

4/5

Jacqueline

Apr 2025

Verified booking

5/5

Natalia

Apr 2025

Verified booking

5/5

Apr 2025

Verified booking

5/5

Andrew

Apr 2025

Verified booking

3/5

Karin

Apr 2025

Verified booking

5/5

Yvonne

Apr 2025

Verified booking

5/5

Ioannis

Mar 2025

Verified booking

5/5

Dhoutaut

Mar 2025

Verified booking

5/5

Barbara

Mar 2025

Verified booking

5/5

Marie

Mar 2025

Verified booking

5/5

Mary

Mar 2025

Verified booking

5/5

Juris

Mar 2025

Verified booking

3/5

Sabrina

Mar 2025

Verified booking

4/5

Couvreur

Mar 2025

Verified booking

5/5

John

Mar 2025

Verified booking

1/5

Nothing.

Robert

Mar 2025

Verified booking

5/5

Charbonnelle

Mar 2025

Verified booking

4/5

Reithofer

Mar 2025

Verified booking

4/5

Gábor

Mar 2025

Verified booking

3/5

Patrícia

Mar 2025

Verified booking

5/5

Maurel

Mar 2025

Verified booking

4/5

Thiriat

Mar 2025

Verified booking

4/5

Fabienne

Mar 2025

Verified booking

5/5

Laaksonen,

Mar 2025

Verified booking

4/5

Yvonne-sylvia

Mar 2025

Verified booking

5/5

Uta

Mar 2025

Verified booking

5/5

Thomas

Mar 2025

Verified booking

5/5

Eligio

Mar 2025

Verified booking

5/5

Jesper

Mar 2025

Verified booking

3/5

Katarzyna

Mar 2025

Verified booking

4/5

Katrin

Mar 2025

Verified booking

4/5

Cristina

Mar 2025

Verified booking

5/5

Sascha

Mar 2025

Verified booking

4/5

Bakatsoula

Mar 2025

Verified booking

4/5

Heather

Mar 2025

Verified booking

5/5

Sanchez

Mar 2025

Verified booking

5/5

Daniel

Mar 2025

Verified booking

5/5

Lilit

Mar 2025

Verified booking

5/5

Daniel

Mar 2025

Verified booking

5/5

Caillon

Mar 2025

Verified booking

5/5

Javier

Mar 2025

Verified booking

5/5

Kouki

Mar 2025

Verified booking

3/5

Beaujean

Feb 2025

Verified booking

5/5

Robert

Feb 2025

Verified booking

5/5

Tatiana

Feb 2025

Verified booking

4/5

Eva-maria

Feb 2025

Verified booking

4/5

Rodrigo

Feb 2025

Verified booking

5/5

Maria

Feb 2025

Verified booking

5/5

Marius

Feb 2025

Verified booking

4/5

Duval

Feb 2025

Verified booking

4/5

Jose

Feb 2025

Verified booking

5/5

Christopher

Feb 2025

Verified booking

5/5

Andreas

Feb 2025

Verified booking

4/5

Fernandez

Feb 2025

Verified booking

5/5

Antoaneta

Feb 2025

Verified booking

5/5

Justyna

Feb 2025

Verified booking

5/5

Beaufils

Feb 2025

Verified booking

4/5

Feb 2025

Verified booking

5/5

Randolph

Feb 2025

Verified booking

5/5

Tatjana

Jan 2025

Verified booking

5/5

Dolores

Jan 2025

Verified booking

5/5

Dieter

Jan 2025

Verified booking

4/5

Kerekes

Jan 2025

Verified booking

4/5

Michel

Jan 2025

Verified booking

4/5

Patrick

Jan 2025

Verified booking

5/5

Gallus

Jan 2025

Verified booking

5/5

Fernando

Jan 2025

Verified booking

5/5

Ruth

Jan 2025

Verified booking

3/5

Ricardo

Jan 2025

Verified booking

4/5

Michael

Dec 2024

Verified booking

4/5

Adeline

Dec 2025

Verified booking

1/5

I got a ticket for the train after the one I had selected. Plus the time it takes to produce tickets, between 15 and 20 minutes, is extremely long. You think you're saving time by not queuing, and in fact it's nothing but trouble 🙂

Andrew

Dec 2025

Verified booking

1/5

I bought 2 train tickets for my wife and I to travel from Rome Termini to Fiumicino Airport for €14 each (€28 total). Without realizing, I accidentally purchased tickets going from Fiumicino to Termini instead. These tickets were the same price, fare class, time, and route; just headed in the opposite direction as we were. The ticket inspector tried to scan our tickets, then read that they were for the opposite direction. She told us, "these are no good, you have to buy new ones. On board they are €64 each. That'll be €128. Cash or card?" I told her, "I'm sorry, I didn't realize these were the wrong direction". She said, "it doesn't matter. These are no good. Cash or card?" I said, "ma'am, I'm sorry, this was an honest mistake. Can you please accept these tickets?" I remained calm and respectful, but she became angry. She said, "no. These are no good. Cash or card?" I told her, "I paid for these tickets, they're the same price, route and time, just in the wrong direction. It's an obvious honest mistake. Can you please accept these?" She then started cursing at us in Italian, and saying in English, "do you know what country you're in? Italy. I don't know what you do in your country (note: I am colored), but you don't do this here. Cash or card? Either you pay or I'll call the police". I told her, "ok, then I'll talk to the police". She motioned on her phone toward calling the police (I'm not sure if she actually did) until my wife relented and paid the €128. The ticket inspector was unreasonable, rude, disrespectful, threatening, and possibly racist. No one should be treated the way we were.

Javier

Dec 2025

Verified booking

1/5

We took a train apparently 3 minutes later than the train that marked the ticket (same company). The conductor forced us to pay 5€ more per ticket for "not being the exact train". Shameful.

Nicolas

Nov 2025

Verified booking

1/5

I bought my ticket on the Internet when I landed. Headed for the train station. Asked where the train was. Boarded the train. So far very easy and great. Our tickets was controlled. I was told I boarded the wrong train and to pay 5 euro per person, we were 4 so 20 euros. This is absolute day light robbery It did not help that the train controller was grinning I am still upset

Ottavia

Nov 2025

Verified booking

1/5

All rides were suspended I had to take a replacement bus that left half an hour late on the time the train was scheduled to leave

Heinz

Nov 2025

Verified booking

1/5

Due to the flight delay, we missed the train we had booked. The change cost another €10. An online change was no longer possible as the train was already ready to depart. I would not have been able to get the ticket in time. I cannot recommend buying tickets online.

Leon

Nov 2025

Verified booking

1/5

Was queuing for a ticket at Rome station for 15 minutes when having missed one train, staff said to book online which I did and purchased the wrong way around fci to Rome. Then queued for a further 15 minutes at the ticket office once I found it from no helpful staff. To be told there nothingvthe ca do buy more tickets. Biggest rip off company an city I've ever visited.

Sofie

Nov 2025

Verified booking

1/5

I liked that it got me from the airport to termini, but I had to pay extra because the time on my ticket was different than my booking

Dayana

Nov 2025

Verified booking

2/5

The train was overcrowder and did not leave on time, but waited for like 10 mins to keep getting more passengers in. Also takes to click 3 links to get the qr code, which was annoying as hell, especially when u sit there and are in a rush to get in.

Michael

Nov 2025

Verified booking

1/5

Tried to change time of tickets, submission went through, but tickets never updated. Confusing process as well. Won't use again

Richard

Nov 2025

Verified booking

1/5

Online Ticket purposes defaults to departure from Airport. We were travelling from Rome Termini. Tickets are invalid and staff at station would not help and insisted new tickets were needed

Seeger

Nov 2025

Verified booking

1/5

I selected and confirmed the booking time of 15:50 and was not informed of any other booking time. On the train at the ticket inspection, I realized that the time stated on the ticket was 16.05 hrs. The ticket inspector demanded €10 as a rebooking fee. As there was no indication at the time of booking, I consider this to be a rip-off!

Lena

Nov 2025

Verified booking

1/5

Friday 14 novembre. I paid 2 tickets for 14:53pm 5 minutes before the train. We have paid 10 euros more bc it was 15h08pm finally. It is a problem with the application, not us. I will let a bad review for share this terrible experience.

Sarah

Nov 2025

Verified booking

1/5

Loved nothing. I bought Leonardo Express tickets via Headout and accidentally selected the wrong direction — the website was confusing. Despite explaining the situation, I was only offered 25 % in credits instead of a refund. This feels unfair for travelers who pay in good faith.

Nik

Nov 2025

Verified booking

1/5

Purchased the correct ticket for the right day but travelling in the opposite direction. Had to queue for 20 minutes to get help. Was told no help available, had to buy another ticket. Unimpressed

Jessie

Nov 2025

Verified booking

1/5

I accidentally purchased a ticket from the airport to the train station (rather than the other way around) given the language barrier and rushing to make sure I didn't miss my flight. Unfortunately I didn't realise this before getting on the train. The train was also delayed. In addition the ticket inspector fined me 60 euros for having the wrong ticket (although tickets to and from the airport are the same price) - she said there was nothing she could do and no way of challenging the fine or getting support.

Clare

Nov 2025

Verified booking

2/5

Leonardo Express - we altered travel time through app as we arrived early, but tickets did not update, nor confirmation arrive. Staff at ticket office wouldnt help as Headout is a 3rd party seller. I'd recommend booking direct with Leonardo in future.

Vincent

Nov 2025

Verified booking

1/5

I was fined an extra five euros for taking an earlier train (at the same price, standing for half an hour I might add), after being told to by a member of the station staff. Frankly disgraceful, will consider a taxi next time.

Christian

Nov 2025

Verified booking

1/5

By mistake I bought a ticket for the wrong direction (instand of City-Airport Airport-City) and it was Not possible to change the ticket although I went directly to the office at Termini. Very very bad service.

Sebastiaan

Nov 2025

Verified booking

1/5

The train is a good way of transport to the city and back. But this lovely way of transport is unfortunately not a nice experience. The information on the website was incorrect about buying a ticket online. On the trip to Rome, the QR code did not work on the machine. On the way from Rome to the airport I had to pay 5€ extra because I took a train 30 minutes earlier than planned. On the website I read that the time was not fixed. This way it is cheaper and better to buy tickets at the station! Please do write the correct information on the website and do not encourage people to buy a ticket online!

Maros

Nov 2025

Verified booking

1/5

Not good experience, change of ticket is possible only in the same direction, it means you can change the date and time - nothing else...

Despre

Nov 2025

Verified booking

1/5

Unacceptable! The controller shows no humanity or compassion. My 80-year-old mom and I made a mistake, stressed out by the journey and the plane to take back to France, and we made a last-minute reservation online for the wrong direction Airport / Station instead of Station / Airport. It's the same, the timetable too (preventing us from being on both trains at the same time) but the ticket inspector charges us a 100€ fine!!!!

Annamaria

Nov 2025

Verified booking

1/5

Never received confirmation email with ticket, I tried again online because I thought it failed and the site wouldn't allow the purchase by giving the previous ticket in processing. I had to stand in line and purchase it paper in cash, now I have the amount loaded on my credit card. I hope there is the decency to return the amount....and maybe improve the service

Mathias

Nov 2025

Verified booking

1/5

Children over 13 have to pay the adult price. It's probably in the small print somewhere. 50. € penalty. No goodwill on the part of the railroad

Rémi

Oct 2025

Verified booking

1/5

when ordering train tickets, it is not clearly indicated that the tickets are only valid in one direction

Michal

Oct 2025

Verified booking

2/5

bought the ticket for certain time, but the app automatically selected next departure train, so I had to spend 15 minutes in front of the previous train standing at the platform what had to skip and wait for the next one.

Peleg

Oct 2025

Verified booking

1/5

I was very dissapointed that I had to pay 64 EURO more cause there was a mistake with the directions! The website was confusing and should work on location Waste of money

Sandra

Oct 2025

Verified booking

1/5

The choice of travel time is difficult and unsuitable for air travel, as 30 minutes waiting time on the Tarmac without a network connection does not allow you to change the travel time. Especially when it is not clear and the navigation is not logical how to make this change. On-site ticket sales are easier than this service!

Thorsten

Oct 2025

Verified booking

1/5

Today I had to take the train from Rome to Fiumicino airport. Under the reservation number 27962611 I purchased a ticket from the Headout company for the 3:38 p.m. train. The ticket code is 2655776603. Since I was already at Termini station at 1:30 p.m., I purchased another ticket, also through Headout, for the 1:50 p.m. run. This ticket has the reservation number 27966969 and the ticket code 2655984254. In the reservation details, the train departure time is listed as 13:50, while the ticket shows the time 14:20. This discrepancy prompted the train conductor to ask me to pay €15. Since I had already paid for the trip twice and had explained the situation to the train conductor, I refused to pay the €15. As a result, I was handed a €100 payment report with the number BB5855616 CI 204 PDA, which I was supposed to sign, which I refused to do. I traveled on train number 4626 on 17.10.2025 at 2:15 pm. The train conductor had the service number 2955279. I do not acknowledge any fault on my part, as the reservation details clearly showed the time 13:50. I opened the ticket only at the time of the on-board check. I have kept photographs of all reservation details and tickets. Kind regards, Thorsten Müller-Habekost

Thiolliere

Oct 2025

Verified booking

2/5

J'ai acheté 2 billets de train Leonardo Express pour. Sur le billet il était mentionné bus. J'ai demandé à l' assistance ce qu'il en était et il m'a été répondu que c'était bien un train. À l'arrivée à l'aéroport nous avons cherché un train que nous n'avons pas trouvé. Après plusieurs demandes nous avons appris qu'il fallait prendre un bus. Si j'avais su j'aurais pris directement un bus.

Linda

Oct 2025

Verified booking

1/5

Nothing! Just a waste of money. Had to buy new tickets and lost train. Consequently also missed our train in termini to Fondi!

Eleanor

Oct 2025

Verified booking

1/5

I bought a ticket for the opposite journey than I needed (should have been Rome to Fiumicino) and was unable to get to through security. I was denied a refund by 'customer service'and had to buy another ticket at the station. It's much cheaper to buy at the station than through the app.

Brian

Oct 2025

Verified booking

2/5

Tickets issued for wrong direction Unable to change. Website stated could be either direction. Bought new tickets at gate with credit card

Gerhard

Oct 2025

Verified booking

2/5

I bought the ticket online, entered the train. When my ticket was checked, I was told I had taken a train too early. Even though the train was only half full, I had to pay a €5 fine. It's unacceptable to impose this on air travelers who don't know exactly how long the walk from the gate to the platform is.

Licia

Oct 2025

Verified booking

1/5

i wanted a rome to airport tiket. you got me an airport to rome ticket. I tried to get refunded you denied that. So i just lost the money and the train.

Kevin

Sep 2025

Verified booking

1/5

Hated every minute of using the train... it was late, staff were rude and unhelpful I'd never use this service again it's rubbish

Shawn

Sep 2025

Verified booking

1/5

I booked the wrong direction in error but wasn;t able to locate the office in Roma Termini to kindly request a change in direction. Online app wouldn;t allow any changes, in my opinion thats poor customer service. It was my error in rushing but a small change needs to be availible to the consumer.

Karen

Sep 2025

Verified booking

1/5

I could not use the ticket due to flight delay and was denied a refund when I requested I am pussed off at your company who took my money.

Lucia

Sep 2025

Verified booking

2/5

I bought a ticket but there was no barcode to get on the train. I ended up having to buy another ticket at the station. I reached out to customer service for headout. Still waiting for a response regarding a refund.

Christian

Aug 2025

Verified booking

1/5

It was probably the worst experience of public transport I have ever had. All the trains was delayed and I did not receive the QR code on my ticket. And when I tried to find it elsewhere it couldn't find my journey

Pourcelot

Aug 2025

Verified booking

1/5

The train had broken down or had a problem. But they let us on. It took us a long time to understand that it would certainly be leaving again in a long time. After that, no refund from them, and we had to take another means of transport to the center. Besides, it's so expensive, it's not worth taking it. It's better to take the bus, which goes pretty quickly to the center.

Jill

Jul 2025

Verified booking

1/5

I booked a ticket for the loenardo express. you said my confirmtion was confirmed and you never linked the QR code to my outgoing journey and I had to buy a brand new ticket. I would like to be in touch with customer service for a refund of my 14 euros. I clearly wonder if my return ticket will work or not. Regrards Jill Rubin Leonardo Express: One-Way Train Transfers Between Fiumicino Airport & Rome Termini Station : From Fiumicino Airport to Rome Termini station Booking ID: 26088869 Experience date: Jul 21, 2025 Start time: 09:38 AM End time: 10:10 AM 1 Adult €14.00

Clement

Jul 2025

Verified booking

1/5

I was travelling in the wrong direction and couldn't change / reverse the ticket. I had to buy another ticket and lost 32 euros.

Jean-claude

Jun 2025

Verified booking

1/5

I made a mistake when I bought my ticket on the internet: I reversed the departure and arrival stations. It was impossible to correct both on the internet and in your station store. I had to buy another ticket.

Paroli

Jun 2025

Verified booking

2/5

I had to pay a 5 euro fine because I could not catch the Leonardo train at the time indicated on my ticket (due to a two-hour delay of my ryanair flight). When I asked the conductor why charge the passenger for an airline liability I was told: the Leonardo service has no conventions with airlines. Great for a train created to connect downtown Rome with the airport!!!!

Lorena

May 2025

Verified booking

1/5

By direct. Don't use a 3rd party site. They say 24 hrs of Hop on Hop off but don't tell you that it starts when your purchase them not 24 hrs from the train ride.

Ramona

May 2025

Verified booking

1/5

Unfortunately, all trains at our departure time where cancelled. That's of corse not yout fault! But do you have any Idea, if there is a chance to get a refund? Best regards! Ramona Raue

Susan

May 2025

Verified booking

1/5

I like knowing there is this option for transferring to and from the Rome Airport. My ticket did not worked as described in online purchase. So I had to buy another ticket at the Rome train station for the Leonardo express transfer.

Elisabet

May 2025

Verified booking

1/5

I thought i was saving time buying a ticket with you.Had to buy a new ticket to get my train connection in rome termini. Very dissapointed in the service

Caroline

May 2025

Verified booking

2/5

The Leonardo Express is a good way to get to Rome. But at Fiumicino it was complicated to find where to go to get the tickets and then the train. What's more, all the ticket offices were closed. Buying online cost almost €4 more! On the way back to the airport, a platform change at the last minute meant we missed the train. Luckily we had a head start!

Fabrizio

May 2025

Verified booking

1/5

When i booked the tickets I wanted one way Rome Termini to Fiumicino but I got Fiumicino to Roma Termini. I could not use those tickets and I ahd to buy new ones doublling teh cost for bthat trip. when I contacted your service I simply got an AI reply with no help.

Raphaela

May 2025

Verified booking

1/5

Instead of Termini to the airport, I received tickets for the airport to Termini and had to buy another ticket. A change was not possible, although I had bought it only minutes ago.

Yuming

May 2025

Verified booking

1/5

The ticket said its transfer ticket between airport and train station, which seems to be both directions, but it's actually only from airport to train station, and what we want is from train station to airport! We can't use it and need to rebuy it from the official website! And found out that the price is actual 28 euro, instead of 32 euro on headout. We reached out for help on headout but only got robot response repeating again and again the same response, we almost missed our plane because of their. First time using headout, Terrible experience!

Pascale

May 2025

Verified booking

2/5

I liked that I could buy the round trip tickets for 2 people and not have to wait in line at the kiosk. But I would not recommend the online round trip purchase to anyone. We should be able to board any train during the day of the purchase, but it was not so. I was forced to take the train for which the reservation was made. My business in Rome was conclucled earlier and I wanted to take an earlier train back to FCO. The train manager did not allow and I had to wait 2 hours. Very inconvenient and impractical when you have trains every 15 minutes that are not even full.

Marcin

May 2025

Verified booking

1/5

I have read on your web page that the ticket is valid all day. We were on Termini 20 minutes earlier. We got the train 20 minutes earlier than our time on ticket and during the ticket control we had to pay fine and the person who checked tickets said that he knows better than me so it is not worth to show or explain him anything.

Martel

May 2025

Verified booking

1/5

Total rip-off: it was impossible to take the train if the plane was delayed, when all you had to do was offer a ticket that could be used all day. I was refused the change even though it was stipulated that it was possible. Misleading sale. To be avoided.

Eva

May 2025

Verified booking

1/5

Unfortunately our experience with Headout was not good. Their website had incorrect ticket information at the time of booking which led to a fine on the train. Their support service was not helpful, but rather condescending and unwilling to admit their mistake.

Celeste

May 2025

Verified booking

1/5

I've already posted a review and you asked again. You sent me the wrong ticket, and it took 30 mins to arrive. I want my money back.

Paul

May 2025

Verified booking

1/5

SINCE OUR FLIGHT INTO ROME WAS LATE WE WERE NOT ABLE TO USE THR TRAIN TICKETS THAT WE BOOKED THRU YOU. HAD WE BOOKED THE TICKETS WITH LEONARDO EXPRESS DIRECTLY THEY WOULD HAVE HONORED THE TICKETS. ANY CHANCE OF A REFUND?? THANK YOU FOR YOUR CONSIDERATION???---THE SUB CATEGORIES ABOVE WERE NOT RELATED TO A TRAIN TICKET

Lemoine

May 2025

Verified booking

2/5

Tickets take ages to arrive. They can't be changed, while seats aren't guaranteed due to the lack of reservations on numbered seats. In short, 2 times more expensive than the bus for a 3-minute difference in travel time.

Danielle

May 2025

Verified booking

1/5

We didn't receive the tickets on time and had to buy new ones at the gate. Waste of money! Inexcusable delay in electronic delivery of tickets, which should have been done automatically by the system. Very unpleasant experience.

Anneliese

May 2025

Verified booking

1/5

I made a mistake and booked the incorrect direction. I realised as soon as I had paid so I tried to change it but unfortunately I wasnt able to.

Robert

May 2025

Verified booking

1/5

The app used to purchase the tickets needs attention. I was booking tickets for two and the app asked for the head traveler's name and then had two blocks asking for the second travelers name twice. If you tried to enter the second traveler's name in both requested blocks it would respond with an error. I tried to enter the 1st traveler's name in one is the boxes requesting the second traveler's name and it accepted this. However, on the actual ticket, it listed my name as both the 1st and 2nd traveler. I was able to use the ticket since the Rome train system was having problems and they allowed everyone to board without having to scan tickets but this could have been a disaster. Please fix your app.

Vanessa

May 2025

Verified booking

1/5

I bought the ticket completely free of charge. I couldn't use it. I never traveled from the airport to Termini Central Station! It would have been nice if I could cancel the ticket and not have to buy a completely new one! I traveled from Termini station to the airport. So I had to pay twice!

Jennifer

May 2025

Verified booking

1/5

The website for the Leonardo Express states that your ticket is good for the entire day. I purchased my ticket through this scam Headout entity. I selected a time when I thought I would be able to get the train. But I'm flying in to Rome, I have no control over what time I'm going to be on the train. Plus it took at least 10+ minutes to get to the train. Then a guy comes by checking tickets and informs me we didn't get on at the right time or I missed my time. And he charges us another 10 euros 😡 Buy tickets at the kiosk! or better yet, if you really want to save time then take A CAB! It's only 55 euros and a cab will take you to the door of your rental.

Ana

May 2025

Verified booking

1/5

The ticket for a 12 year old child has to be paid for. The HEADOUT application managed it at no cost and I had to pay 50 euros fine to TRENITALIA. I submitted the complaint to HEADOUT through the chat and I have not heard anything. But the incorrect processing of the tickets has cost me 50 euros that HEADOUT would have to assume.

Gregory

May 2025

Verified booking

1/5

Bad experience. Payment appeared as denied and still proceeded without ticket available. I had to pay a normal ticket at the station.

Huibert

May 2025

Verified booking

1/5

I didn't have those for the following reason. I had booked the wrong route. Immediately called, after calling 3 times I got an employee on the line and asked whether the route could be put the other way around. That was not possible, which I find very bad service. Finally I took a cab.

Fabrizio

Apr 2025

Verified booking

2/5

Tickets were sent very late. The management of the ticket is complex. In addition, I paid about 2 euros in commissions when on the trenitalia website it is free. Experience I do not recommend and will not repeat

Johanna

Apr 2025

Verified booking

1/5

I received tickt THE WRONG WAY. This is what I emailed to you on 24th April after I received WRONG DESTINATION booking, to Headout Bookings. No reply so far. Quote not do it. Because I need to go to the airport in time, I got a ticket for the train, from the railway station, where I luckily am staying close by. SO I HAVE A TICKET NOW, no need to send me one. It is only good manners, to return my money, as I tried everything, and your office was no help either. Also, I did not realise, that you are a 3rd party, not even in Rome, not part of the railway company, that runs the train. So, please, give me my money back, and in future give people a choice which direction they need to travel, to avoid chanannigans like this. It has ruined a day of my short holiday. I have informed the creditcard company of the situation. Thank you for looking into this situation, and I trust you will put it right. Greetings, Ms J.P. Keizer, Rotterdam, Netherlands Currently in Rome, Italy. Verzonden vanaf Outlook voor Android Unquote. I have NOT USED YOUR TICKET, as it was obviously WRONG. Had to buy a normal ticket at the Rome Termini, central station, to go TO the airport. Please return my money as soon as possible. J.P. Keizer Rotterdam, Netherlands Currently at home. Thank you. p.s. I do NOT want your app. on my phone. You can email me at the above address.

Denis

Apr 2025

Verified booking

1/5

My tickets were not loaded onto the app, and no ticketcattatched to the email, I bought another ticket directly from Leonardo ( and lost money previously paid and not refunded )

Susie

Apr 2025

Verified booking

1/5

I booked this one-way transfer online a few days before our flight. I mistakenly purchased tickets in the reverse order I needed and they were not changeable. I did not realize this until we were at the train station trying to get to the airport. I reached out to support services to see if I could switch the order, but it was non-changeable and nonrefundable. Total bummer. We had to pay extra to take a cab to the airport.

Maurizio

Apr 2025

Verified booking

1/5

The pnline ticket was sent online over 50 minutes later. I had to buy a ticket at the ticket counter so that I wouldn't miss the metro. So instead of paying once, I paid twice. When paying for a ticket online, the ticket should be sent immediately and not only after 50 minutes after ordering it.

Patrick

Apr 2025

Verified booking

1/5

I was not able to install the app for downloading the ticket due to technical problems and bought therefore new tickets at the counter. I cancelled the original tickets in time to use them then for return or other purpose but this did also not work in time. Email conversation with headout-service was bad and they are accepting nothing. Buy these tickets directly at the railway station. It is cheaper, better and saves nerves. I will never again use headout!!! Thanks for nothing.

Nicolas

Apr 2025

Verified booking

1/5

Hello, I mistakenly took two tickets in the wrong direction from Rome termini, to the airport (I booked the opposite route). I was forced to buy two new tickets, without any possibility of a refund! thank you!

Ester

Apr 2025

Verified booking

2/5

Nowbody told us that we couldn't take the train before the time. Our flight arrived to the airport earlier, so we could take the train 10 minutes before the time expected and that was specified on the ticket. We had to pay a fine because we took the train 10 minutes before. It was the first time that this happened to us. In London, you buy the ticket for the train from the airport to the city in advance, and there is no problem to get up to the train in a range of time. It seems stupid to see the train that goes straight from airport to Rome Termini and even whan there are seats enough, you can not get in because you are there 10 minutes before. We paid the fine of course but was not nice to begin the trip with this stupid fine.

Ekaterina

Apr 2025

Verified booking

2/5

The instruction said that the ticket could be changed up until the departure, but an hour before the time slots dissapeared it could not be taken. So in reality you cannot reschedule the ticket for the earlier departure

Mainemare

Mar 2025

Verified booking

2/5

Tickets are not available offline with the app The airport Rome network is difficult to access in the Leonardo express station Screenshots required for return journey

Neil

Mar 2025

Verified booking

1/5

I was disgusted with my experience. I mistakenly purchased a ticket from Airport to Termini on the app. The conductor would not allow me purchase the correct ticket and charged me 68 euro as a fine. I will be brining this to attention of my colleagues and friends about Rome.

Alexandra

Feb 2025

Verified booking

1/5

The ticket came way too late so we could not take the train and add to pay twice without any reimbursement from Headout. I will not use this platform anymore.

Krista

Feb 2025

Verified booking

1/5

We were charged an additional 5 euros per ticket because we were on a train 15 minutes earlier. That was not clear in the agreement and why should it matter. I would understand at peak hours but if there are seats available then it shouldn't matter- just another way to make more money!

Ignacio

Jan 2025

Verified booking

1/5

It took too long to issue the E-tickets. We had to buy tickets at the ticket machine to be able to board the train. 33.60€ lost.

Tache

Dec 2024

Verified booking

2/5

None of the ticket machines were working, I had to wait to get my tickets and the train was super-crowded, everything was just seated and there was no room for luggage.

Micelli

Dec 2024

Verified booking

5/5

Siranush

Nov 2024

Verified booking

4/5

Raquel

Nov 2024

Verified booking

4/5

Great experience! Recomend! Fast

Tomi

Nov 2024

Verified booking

5/5

Anja

Nov 2024

Verified booking

5/5

Paul

Nov 2024

Verified booking

4/5

Vanzo

Nov 2024

Verified booking

1/5

Ticket much more expensive than on site. Plane delayed, so we could not take the train at the time indicated and we paid a supplement. If we had bought the ticket on site, we would have been able to take any train without paying the site supplement or the schedule change supplement!!!!

Seija

Nov 2024

Verified booking

3/5

Reinhard

Nov 2024

Verified booking

5/5

Uncomplicated solution to get from the airport to the main station without traffic jams. And absolutely on time! Dear DB, that's how it works... It's not necessarily advisable to be the last to board, then it's easier to stow your luggage. We would take the Leonardo Express again and again. Reinhard

Marek

Nov 2024

Verified booking

5/5

Andrée

Nov 2024

Verified booking

5/5

Simple, fast and comfortable. Railway station close to the center of Rome.

Johannes

Nov 2024

Verified booking

1/5

I couldn't enter the train with the ticket I purchased.

Attila

Nov 2024

Verified booking

5/5

Luigi

Nov 2024

Verified booking

5/5

Gervais

Nov 2024

Verified booking

2/5

I didn't manage to change my train time. So I had to pay a €5 fine.

Anne

Nov 2024

Verified booking

5/5

José

Nov 2024

Verified booking

1/5

when we arrived there was a transport strike and we were told that we could use the tickets another day and when we went to use them they were expired, preventing their use.

Pinter

Nov 2024

Verified booking

5/5

Pipina

Nov 2024

Verified booking

1/5

Had to pay fine. Due to wrong time.

Jenny

Nov 2024

Verified booking

4/5

Petr

Nov 2024

Verified booking

4/5

Alberto

Nov 2024

Verified booking

5/5

Jeason

Nov 2024

Verified booking

5/5

Jorge

Nov 2024

Verified booking

5/5

Martina

Nov 2024

Verified booking

5/5

The train runs frequently and it's great to travel without stopping, because you have the feeling of arriving. The trains were pleasantly tempered and clean.

Anneke

Oct 2024

Verified booking

4/5

Brun

Oct 2024

Verified booking

4/5

Koen

Oct 2024

Verified booking

1/5

I asked for refund but you dont want to give it. Btw, this is the most stupid question you can ask if someone had a bad experience. Try to solve it or cooperate instead of this empty feelgood shit

Stephanie

Oct 2024

Verified booking

5/5

J.w.

Oct 2024

Verified booking

4/5

If your flight arrives delayed you will get into an argument with the train manager if the time on your ticket has already expired.

Jürgen

Oct 2024

Verified booking

5/5

Claudia

Oct 2024

Verified booking

5/5

The Leonardo train is simply the best and cheapest way to get from the airport to the city. I booked my ticket online and there was no waiting time. The journey was pleasant and comfortable.

Ricardo

Oct 2024

Verified booking

5/5

Christin

Oct 2024

Verified booking

1/5

Unfortunately, the tickets could not be canceled (as announced) and could not be changed despite contacting support and on site in the store. We had accidentally booked the wrong direction of travel. Our request could not be clarified for 3 days. Always the same question from support. How can we help? When we described the problem, they switched to "pull through". Better not to order via headout.

Tsesevichus

Oct 2024

Verified booking

5/5

All smooth and easy to use service

Martin

Oct 2024

Verified booking

1/5

The outward journey was OK, but unfortunately there was no return journey because there was a strike. And so all the trains were canceled.....and getting a cab wasn't easy either

Ilse

Oct 2024

Verified booking

5/5

Johanna

Oct 2024

Verified booking

4/5

Ursina

Oct 2024

Verified booking

1/5

I booked tickets for next day around noon and got tickets for midnight. There's. I chance to prove that I klicked right...

Irina

Oct 2024

Verified booking

4/5

Bogata

Oct 2024

Verified booking

5/5

The app is super good and the changing time possibility was very useful, as our flight was rescheduled a few times during the day...

Marc

Oct 2024

Verified booking

1/5

Although I bought 2 tickets online I had to buy 2 more tickets at Leonardo Express plus penalty for EUR 76!!!!

Ulrich

Oct 2024

Verified booking

4/5

Véronique

Oct 2024

Verified booking

4/5

Speed of the train .that took us to the metro

Mika

Oct 2024

Verified booking

4/5

Nils

Oct 2024

Verified booking

5/5

Gertrud

Oct 2024

Verified booking

1/5

I would like a refund of the purchase price of EUR 30.42, as I was unable to use the two airport tickets on 29.09.2024, as the required barcode was not printed on them and this is absolutely necessary for passing through the entrance barrier at Termini station! We had to buy another ticket at the ticket counter, which had the barcode and we were able to start our journey. Headout really disappointed us in this case (2 invalid train tickets)! I hope you will be so accommodating and refund the purchase price of the unused tickets to me!

Joachim

Oct 2024

Verified booking

4/5

Zenon

Oct 2024

Verified booking

5/5

Thorsten

Oct 2024

Verified booking

1/5

I quickly received the purchase confirmation by email. I was also informed that I had to redeem the tickets before I could check in. I was even given an address where this had to be done. The PDF explicitly stated "no valid ticket" The address given was a large parking lot. Back at the station, the staff at the ticket center were busy. At the second counter they referred us to a "Customer Care Point" where nobody was sitting. The train I had booked had long since departed when a young lady at the entrance told me that the card from the PDF with the words "no valid ticket" was a valid ticket and that I didn't have to do anything other than simply go inside. However, as I didn't get my booked train, I had to pay a fine.

Lisa

Oct 2024

Verified booking

1/5

We could not find the check-in for the online ticket.

Simeo

Oct 2024

Verified booking

4/5

Karin

Sep 2024

Verified booking

5/5

Peter

Sep 2024

Verified booking

2/5

Visibility and loading time of the tickets were not acceptable - generating a QR code should not take so long

Monika

Sep 2024

Verified booking

1/5

The link for the required ticket code was not provided, ticket was unusable - without QR code no track can be reached - that meant, buy ticket again at the counter at the station - double costs!!! Not recommended!

Inês

Sep 2024

Verified booking

4/5

It was easy to use, although I initially had trouble accessing the link with the QR codes. But after contacting you, you quickly sent me the direct links.

Desiree

Sep 2024

Verified booking

4/5

Luis

Sep 2024

Verified booking

4/5

It was all good, but there are no seats and we were locked out of our train and had to catch the next one.

Siegfried

Sep 2024

Verified booking

3/5

Roberto

Sep 2024

Verified booking

5/5

Mrs

Sep 2024

Verified booking

5/5

Unfortunately our flight to Rome was delayed by 3 hours and we could not take the booked slot.As we had already checked in we could not change the booking but bought tickets on arrival at airport for a very smooth transfer into Termini

Inge

Sep 2024

Verified booking

4/5

Bernhard

Sep 2024

Verified booking

1/5

You have to explain better how the check-in works and how to change the desired travel time.

Norma

Sep 2024

Verified booking

5/5

Kenneth

Sep 2024

Verified booking

4/5

Klaus

Sep 2024

Verified booking

5/5

Norma

Sep 2024

Verified booking

3/5

Janene

Sep 2024

Verified booking

2/5

I booked ahead as I thought it would be easier, it wasn't. Booked train for 11am but arrived earlier. Couldn't check in to get QR code, kept saying link was on the ticket but it wasn't. Tried to change time but couldn't do that either . Railway staff could see that we'd paid and let us through but not till the time shown on the pdf.

Siraj

Sep 2024

Verified booking

3/5

Michael

Sep 2024

Verified booking

5/5

Ticketing was no problem. Getting to the station was easy and the train trip was direct , with no stops

Andrew

Sep 2024

Verified booking

1/5

We bought a round trip ticket from the airport to Roma Termini. When we got off our plane, we were told that none of the trains were running. It delayed us at least two hours, and we had to purchase bus tickets to get to Rome. I am not pleased at all and would like a refund for the tickets that I had already purchased in advance!

Salvatore

Sep 2024

Verified booking

4/5

Marta

Sep 2024

Verified booking

5/5

Rauscher,

Sep 2024

Verified booking

5/5

The trains, all of them, were clean, punctual and fast. The staff were friendly and helpful. I enjoyed traveling and will hopefully do so again. By the way, booking via the app was easy and reliable.

Kazakidou

Sep 2024

Verified booking

5/5

Susanne

Sep 2024

Verified booking

5/5

Jean

Sep 2024

Verified booking

3/5

Aleksandra

Sep 2024

Verified booking

1/5

I was waiting 40 minutes for my tickets and almost missed my train. I will never ever use your services again.

Sartini

Sep 2024

Verified booking

5/5

There were no delays,I easily found where the departure was and traveled smoothly

Paola

Sep 2024

Verified booking

3/5

Stefanie

Sep 2024

Verified booking

5/5

Irene

Sep 2024

Verified booking

3/5

The tickets took a long time to arrive and I didn't know what to do.

Jean

Sep 2024

Verified booking

1/5

Worst application ever , i was denied entey by receiving the wrong tickets, chat agents full of lies and unprofessionalism. Headout stole my money

Carnelo

Aug 2024

Verified booking

1/5

The problem encountered is that I arrived 40 minutes early and having checked in I was unable to use the service before the scheduled time. For those arriving from the other side of the way, it is difficult to set the time. Also I could have arrived later, so I was losing the ticket ? Now it would be smarter to do like the pisa moover. It gives you the possibility to use the ticket for the whole day. besides we also consider the fact that in the leonardo express you don't have an assigned seat and anyone goes up until it is packed with people standing with luggage in tow and cramped like sardines. Very bad service consequently expensive.

Popoiu

Aug 2024

Verified booking

4/5

Ursula

Aug 2024

Verified booking

1/5

Nichts!!! Unverschämt!!! War kein link für mein Zugticket in der email! Betrug! There was no link for my ticket in the email!!!!! I cannot get my ticket, snd no contact to your company!!! Never never again!!!!

Ellen

Aug 2024

Verified booking

5/5

Very simple. However, a long walk from the airport to the train

Volker

Aug 2024

Verified booking

4/5

Headout Guest

Aug 2024

Verified booking

5/5

Edit

Aug 2024

Verified booking

5/5

Headout Guest

Aug 2024

Verified booking

5/5

Olivier

Aug 2024

Verified booking

4/5

Michael

Aug 2024

Verified booking

1/5

I didn't get my tickets until after the train had already left via email. I'm not sure why the service would sell tickets to a train, but I issued the tickets until after the train has left The train company had me purchase other tickets so we could make our connection to Rome.

Jody

Aug 2024

Verified booking

5/5

It was a clean and comfortable train.

Henrik

Aug 2024

Verified booking

2/5

Ok besides it took more than 30 minutes to receive the ticket for the train. It should have taken a few seconds.

Anna

Aug 2024

Verified booking

4/5

Christiane

Jul 2024

Verified booking

3/5

Maria

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

4/5

Sebastian

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

4/5

Martha

Jul 2024

Verified booking

5/5

Olga

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Molle

Jul 2024

Verified booking

5/5

My plane was 1 hour 30 minutes late

Headout Guest

Jul 2024

Verified booking

5/5

Dennis

Jul 2024

Verified booking

4/5

easy to change the timing based on our flight arrival....appreciated that!

Headout Guest

Jul 2024

Verified booking

5/5

Claudine

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

4/5

Alessio

Jul 2024

Verified booking

2/5

I had to repurchase another ticket as I arrived late due to a flight the ticket with my chosen time was no longer valid. Better when the ticket reservation did not require a time choice and check-in allowing free use in a day.

Headout Guest

Jul 2024

Verified booking

5/5

Maurilio

Jul 2024

Verified booking

1/5

I received the ticket after the train time, I had to buy another one because you took too long to approve it. I would like a refund.

Daniela

Jul 2024

Verified booking

3/5

Gerald

Jul 2024

Verified booking

5/5

Everything worked wonderfully and the entrance was on time without looking. Gladly again - to recommend.

Hugo

Jul 2024

Verified booking

5/5

Elizabeth

Jul 2024

Verified booking

5/5

Diogo

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Headout Guest

Jul 2024

Verified booking

5/5

Nele

Jul 2024

Verified booking

4/5

Headout Guest

Jul 2024

Verified booking

5/5

Frederic

Jul 2024

Verified booking

5/5

Storti

Jul 2024

Verified booking

4/5

Manuela

Jul 2024

Verified booking

5/5

Laura

Jun 2024

Verified booking

3/5

The train was an express to city center. That is awesome. However, the train was very crowded and hot. Not sure why there are times to actually get on the train as it was a mad rush. 🤔

Carolina

Jun 2024

Verified booking

1/5

I had to buy a new ticket and lost this one. I won't buy online anymore, because if the train schedule changes, I couldn't use it...and I had to buy a brand new leonardo express ticket for rome airport.

Headout Guest

Jun 2024

Verified booking

4/5

Stefan

Jun 2024

Verified booking

3/5

Ticket was emailed after the journey (I had to buy a ticket from a machine)

Martyna

Jun 2024

Verified booking

5/5

Porteau

Jun 2024

Verified booking

5/5

Perfect, good indications. Easy to use.

Judy

Jun 2024

Verified booking

5/5

Billie

Jun 2024

Verified booking

5/5

Enio

Jun 2024

Verified booking

1/5

I bought the ticket, but I couldn't get in, the security guards wouldn't let me in and I had to take a taxi and they wouldn't even let me refund the amount I'd paid.

Headout Guest

Jun 2024

Verified booking

5/5

Adriana

Jun 2024

Verified booking

5/5

Headout Guest

Jun 2024

Verified booking

5/5

Hans-horst

Jun 2024

Verified booking

5/5

The trains ran on time and the staff on the trains and at the boarding areas were friendly and helpful.

Headout Guest

Jun 2024

Verified booking

4/5

Chantal

Jun 2024

Verified booking

4/5

Headout Guest

Jun 2024

Verified booking

4/5

Martin

Jun 2024

Verified booking

5/5

Huylebroeck

Jun 2024

Verified booking

4/5

Arietta

Jun 2024

Verified booking

1/5

The internet was down and although it should be possible to show my ticket offline, this was impossible. Machines were down and only in the convenience shop I managed to buy a new ticket printed on paper

Leah

Jun 2024

Verified booking

1/5

All trains were cancelled and had to rage a cab. Currently awaiting a refund.

John

Jun 2024

Verified booking

4/5

The train was great. I found the check in part confusing,though, because it gives the impression that I had to check in online AND redeem the ticket which wasn't the case. I was running around trying to find a redemption point when all I had to do was get on the train.

Neha

Jun 2024

Verified booking

1/5

Nothing, as I had to buy tickets at the ticketcentre as the tickets was sent after the time for our train.

Dariusz

Jun 2024

Verified booking

3/5

Gabriele

Jun 2024

Verified booking

4/5

Headout Guest

Jun 2024

Verified booking

1/5

Headout Guest

Jun 2024

Verified booking

4/5

Gobillot

Jun 2024

Verified booking

4/5

Camille

Jun 2024

Verified booking

5/5

Lutz

Jun 2024

Verified booking

4/5

Paul

Jun 2024

Verified booking

4/5

The service helped in the sense that I didn't need to queue for tickets. However, the internet connection at the airport was poor and I only received the e-tickets just prior to the train departing.

Pékné

Jun 2024

Verified booking

4/5

Stefan

Jun 2024

Verified booking

4/5

Pauline

Jun 2024

Verified booking

4/5

Finn

Jun 2024

Verified booking

4/5

Rebooking due to delayed flight no problem. Unfortunately, the trains are always packed.

Heidrun

Jun 2024

Verified booking

5/5

Mrs

Jun 2024

Verified booking

2/5

Bought tickets at station assuming they would be emailed directly to me. Took 30 mins plus to be able to access tickets .

Oleksandr

Jun 2024

Verified booking

1/5

Due to late arrival of my flight i lost 2 tickets and can't refund money for them.

Lia

Jun 2024

Verified booking

4/5

Arlene

Jun 2024

Verified booking

4/5

Everything was fine. It saved this time at the station from figuring out the machines to purchase our tickets

Fabio

Jun 2024

Verified booking

5/5

Evangelos

Jun 2024

Verified booking

5/5

Sumit

Jun 2024

Verified booking

1/5

Why on earth would it take 2 hrs to comfirm the ticket. This website is clearly a scam.

Ute

May 2024

Verified booking

5/5

On time and clean. A bit crowded, not everyone had a seat, but it couldn't be quicker. ⭐⭐⭐⭐⭐

Andre

May 2024

Verified booking

5/5

Easy to find, easy to navigate, good price. I'll be back!

Thomas

May 2024

Verified booking

5/5

Fast and unproblematic transfer. The train from the airport to Rome was overcrowded but everything worked perfectly. The return journey was very relaxed.

Yusuf

May 2024

Verified booking

4/5

Elisabeth

May 2024

Verified booking

4/5

Sofia

May 2024

Verified booking

5/5

Labasse

May 2024

Verified booking

1/5

Plane late baggage late I missed the teain because I couldn't change the time on the app which wasn't working I finally took a cab I won't book this kind of service again

Sari

May 2024

Verified booking

5/5

Bastiaan

May 2024

Verified booking

1/5

At the station ordered the ticket. I wanted to take the train immediately. Ticket received took so long that I had to buy a new ticket on the spot. I didn't want to miss my train. Why don't I get the ticket right away? And why isn't the waiting time displayed? I want a refund. I have not been able to use the ticket I ordered.

Megan

May 2024

Verified booking

2/5

I did not know you had to download the app to get the ticket. It took forever to get the tickets. Almost missed the train.

Sofia

May 2024

Verified booking

5/5

Headout Guest

May 2024

Verified booking

5/5

Sonja

May 2024

Verified booking

4/5

Eva

May 2024

Verified booking

4/5

Conti

May 2024

Verified booking

5/5

Leonardo is perfect for airport to train station!! Also assistance was great! I had to change ticket front desk lady help me with perfect timing!! Thank you! Recommended 100%

Jürgen

May 2024

Verified booking

5/5

Mladen

May 2024

Verified booking

4/5

Roman

May 2024

Verified booking

5/5

Vince

May 2024

Verified booking

4/5

Shining

May 2024

Verified booking

1/5

We were able to book train tickets for a certain time, but the tickets arrived much later, so we couldn't take the train and had to book the ticket twice on the spot. There was no indication at the time of booking that it could take 2 hours to process the ticket! There were also service charges. Absolute cheek.

Tory

May 2024

Verified booking

1/5

Ticket was sent after train time so I had to buy new ticket

Sandra

May 2024

Verified booking

4/5

Roman

May 2024

Verified booking

4/5

Mathilda

May 2024

Verified booking

1/5

Every train was canceled and we were not able to get to Roma termini. There was no positive experience

Grazia

May 2024

Verified booking

5/5

Kanta

May 2024

Verified booking

4/5

Albertus

May 2024

Verified booking

4/5

Good and friendly help at check-in with leonardo at the station near the airport

Darius

May 2024

Verified booking

4/5

Carina

May 2024

Verified booking

1/5

I had booked a ticket and put Rome and Fiumicino Airport in the wrong direction, I couldn't reverse it and I lost 38 Euro och 400 swedish crowns. Bad!

Sabine

May 2024

Verified booking

4/5

Anselm

May 2024

Verified booking

3/5

Headout Guest

May 2024

Verified booking

4/5

Monica

May 2024

Verified booking

5/5

Nina

May 2024

Verified booking

1/5

I took a train earlier, but could not change the ticket because the confirmation/ticket from Headout would not have arrived in time before the start of the journey (20-30 minutes). The conductor charged us 64 euros per person because the ticket was not valid!!! I will no longer book through Headout....

Konstantinos

May 2024

Verified booking

5/5

Rupp

May 2024

Verified booking

4/5

Pleasant ride, good service, everything went very well

Sergio

May 2024

Verified booking

4/5

Laura

May 2024

Verified booking

1/5

Ladies and Gentlemen, I would like to complain about my recent experience buying tickets for the Leonardo Express from Rome airport to Termini station. On May 8, I decided to purchase the tickets online on the spot, thinking that this would result in faster receipt and I could avoid the long lines at the ticket counter. Unfortunately, this was not the case. Although I bought the tickets online, I only received them too late by email, which meant that I was forced to buy tickets again at the ticket counter. Had I not purchased additional tickets, it would have been impossible for me to catch the train on time. I am very disappointed with this service as I had hoped to save time by purchasing online. Instead, this resulted in unnecessary inconvenience and additional costs for me. I would like an explanation for this delay and expect a reasonable solution to this problem. Yours sincerely, Laura Mitterberger

Erwin

May 2024

Verified booking

4/5

Fast connection to downtown. Fairly cheap tickets.

Von

May 2024

Verified booking

1/5

Tickets for the Leonardo Express are offered online for short-notice travel times, and only after booking do you find out that it can take 2 hours to issue the tickets! You can't do that!!!! My tickets were then delivered 8 minutes before the train departed! Without the certainty of getting the tickets in time, I then bought the tickets at the counter! So I paid for everything twice. They refuse to cancel the tickets that were demonstrably not used!

Headout Guest

May 2024

Verified booking

5/5

Giuseppe

May 2024

Verified booking

5/5

Peter

May 2024

Verified booking

5/5

Zaoui

May 2024

Verified booking

1/5

J ai été verbalisé de 128 euros, inadmissible

Gianni

May 2024

Verified booking

1/5

I paid a ticket for a train that left after 20 minutes except to find out later that you would send the ticket after a few hours so well after the departure time .A real scam .

Gloria

May 2024

Verified booking

4/5

Pierre

May 2024

Verified booking

2/5

The ticket was booked online, after booking we received a confirmation that processing can take up to 2 hours. We booked about 15 minutes beforehand. Then 1 minute before departure we received an email - train missed, €33 otherwise spent. I cannot recommend this service. Bad. If the next step is to be excellent, then the customer must be clearly informed of this.

Ammar

May 2024

Verified booking

5/5

Carmel

May 2024

Verified booking

4/5

Thomas

May 2024

Verified booking

4/5

Jenny

May 2024

Verified booking

3/5

I had a lot of problems installing the app on site and getting the tickets displayed as a PDF. The time pressure is enormous, as you can only take the train you have booked.

Cadalen

May 2024

Verified booking

5/5

Dominique

May 2024

Verified booking

4/5

Hat gut funktioniert! Man musste nicht anstellen beim Ticketschalter.

Angeliki

May 2024

Verified booking

5/5

The train was very clean and the staff very helpful!

Headout Guest

May 2024

Verified booking

5/5

Schulz

May 2024

Verified booking

5/5

Andrea

May 2024

Verified booking

4/5

Hat prima funktioniert. Konnten vor Ort noch die Uhrzeit anpassen, da wir früher dort waren als erwartet!

Nasry

May 2024

Verified booking

5/5

Louisa

May 2024

Verified booking

3/5

Mickael

May 2024

Verified booking

4/5

Andreas

May 2024

Verified booking

4/5

Station gut und einfach zu erreichen....unkompliziert und schnelle Anbindung nach Rom HBF

Franck

May 2024

Verified booking

5/5

Valerii

May 2024

Verified booking

5/5

Ringenbach

May 2024

Verified booking

4/5

Roberto

May 2024

Verified booking

5/5

Lynette

May 2024

Verified booking

5/5

When we arrived at the airport we were running late and the woman at the gate went out of her way to help us get new tickets and guide us to the correct train.

Colette

May 2024

Verified booking

4/5

Personnel à l'écoute. Facilité et rapidité pour aller à Rome

Stephanie

May 2024

Verified booking

4/5

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