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Combo: Leonardo Express One-Way Tickets + 48-Hr Rome Pass

4.3
3,677 reviews

How do we collect reviews?

These ratings include verified reviews from both Headout guests and our trusted partners who operate this experience locally. All reviews come from real travelers who've taken this experience.

2K
1.1K
84
71
244
Guests from France, United States, Germany and over 10 countries have loved this experience

What our guests say

Jean-paul ETTORI

Jean-paul

Dec 2025
Verified booking
5/5
Transport close to arrivals. Modern, clean and quiet train. Luggage compartment. We arrived directly in the center of Rome. On departure, we missed our train time because of late baggage claim, but the ticket inspector was understanding and let us board at no extra charge. Thank you very much and good experience for a first.
Hans Christian Muellerhoeltgen

Hans

Dec 2025
Verified booking
4/5
Direct connection from the airport to the city. The train was on time. It offers enough space for luggage and good seats. You can board the train with a ticket purchased in advance.
Joyce Valois

Joyce

Dec 2025
Verified booking
5/5
The train was at time, clean , comfortable and not crowded. It was easy to access and there was people to help and guide me.... Perfetto! Grazie mille!
Alessandro Pugliese

Alessandro

Dec 2025
Verified booking
5/5
Al ritorno a Roma come sempre treno puntuale sul binario, in perfetto orario, niente da reclamare, garzie ancora.
ALESSANDRO MARANO

Alessandro

Dec 2025
Verified booking
5/5
It was easy to make reservations, find the train and change it before the time. Excellent service
Marcus Nilsson

Marcus

Dec 2025
Verified booking
5/5
Very easy to buy tickets, did not have to get them validated before entering the train.
Alexandra Elena Palau

Alexandra

Dec 2025
Verified booking
5/5
Easy and efficient. Just a 10 min wank from the gate and whoops you are in Rome!
EMANUELE FRANCESCO

Emanuele

Dec 2025
Verified booking
5/5
GREAT SERVICE THAT CONNECTS FIUMICINO WITH THE CITY CENTER
Neil Bartram

Neil

Dec 2025
Verified booking
5/5
A very good, quick and convenient service. Would recommend.
Heidi hvas

Heidi

Dec 2025
Verified booking
4/5
The train is crowede but it was on time so all is good
James Gerard Quinn

James

Dec 2025
Verified booking
5/5
Fast and on time right into the centre of Rome
Antonio scotto di ciccariello

Antonio

Dec 2025
Verified booking
5/5
Cleanliness and punctuality....everything perfect
Sonja Troger

Sonja

Dec 2025
Verified booking
5/5
Good support, everything on time!
Scen Nico Lemke

Scen

Dec 2025
Verified booking
5/5
Great, bun arrived safely at your destination
Leunis Gabrielse

Leunis

Dec 2025
Verified booking
5/5
In time and easy to buy tickets
Panagiotis Kazelas

Panagiotis

Dec 2025
Verified booking
5/5
Great trip and very good staff
Ferry Ben Kuipers

Ferry

Nov 2025
Verified booking
5/5
Unfortunately my trip came to an end, fortunately though, the last part of my trip towards the airfield was very relaxed. Not crowded, or in any case, didn't feel like it might have been. Because people were helpfull, friendly and the signs directed us passengers, perfectly to the right train at the right time. As a matter of fact, it went so well, that because I was early, I could even change my trainride to an earlier and yet more convenient time, which saved me 30 minutes, which mad the flight and checkin at the airport also much more pleasant. Seats were great, long legs no problem. Room enough for suitcases and the rails were almost quiet.
Valerie Martha Gibbins

Valerie

Nov 2025
Verified booking
5/5
I love the Leonardo Exoress as it is the most sensible way to travel from Fiumicino . It is also my link to the rest of Europe. 👌My husband and I are Australian and we always used the Leonardo Express to come into Rome city, from the time when we first discovered it, In early 2000s. Rome Termini became like our 'local' railway station to the rest of Europe. Now that Ternini has added so many excellent extra shops/ outlets Food Court Fashionista and multiple food outlets, it is even better for tourists. It is my favourite memory place in Rome.
Martina Etzmuß

Martina

Nov 2025
Verified booking
4/5
The train runs frequently amd from same platform, was clean, punctual and has power outlets to charge e.g. phones. Sufficient seats and space for luggage available. I would rate 5 stars if the ticket was valid all day and not just for dedicated train connection. The train arrived the same time I arrived at the station and had to find out how to change the booking while boarding the train. The tariff seems to always be the same. Why not extending the validity to any connection the same day? This works fine in other cities.
Shavya Mehta

Shavya

Nov 2025
Verified booking
4/5
The train itself is quite comfortable. But while going back from Rome to the airport, they never informed me that the train will not be functional and I need to take a bus. It was only when I personally went and checked did they inform me.
Pär Nordberg

Pär

Nov 2025
Verified booking
5/5
Booked the tickets online and avoided waiting at the machines. Went straight to the train and arrived at Rome central and avoided any potential traffic issues. Could charge the phone on the train as well!
Ingetje de Pagter

Ingetje

Nov 2025
Verified booking
5/5
Train tickets are easy to book online, concfotable and clean train and not least they run on time. Recommended for those who want to travel from the airport to the center of Rome.
GOUVIAS THEODOROS

Gouvias

Nov 2025
Verified booking
5/5
Fast and clean. It takes you easily and exactly at the pre-arranged time from the airport to the city of Rome and back. Without delays and hassle. Highly recommended!!
Ryan Taylor

Ryan

Nov 2025
Verified booking
4/5
Quick and smooth train ride. The train was a little over crowded with limited luggage space for medium size suitcases. Very easy and convenient way to get into Rome.
Holly Thompson

Holly

Nov 2025
Verified booking
5/5
Quick and easy way to get the tickets, there was a really big queue at the ticket machine so this was way handier, especially as the train was leaving imminently!
Gordon Earl Mielke

Gordon

Nov 2025
Verified booking
5/5
The Train well signed and easy to find, from Airport Arrival. The seats were comfortable and there was ample storage for luggage. The was very clean and on time !!
Madeleine Elvira Hugentobler

Madeleine

Nov 2025
Verified booking
4/5
Very fast online booking and confirmation. Great! Unfotunately, the QR Code was not easy to find in the documents. Please make clearer signs, where to find it.
Laetitia MANGOUERO

Laetitia

Nov 2025
Verified booking
5/5
My journey was very pleasant very professional and friendly staff The train was remarkably clean I would like to congratulate you
Koehn, Heike

Koehn,

Nov 2025
Verified booking
5/5
We booked the train via the app shortly before departure and were then in Rome very quickly. We would do it again at any time.
AMBRA CUSIN

Ambra

Nov 2025
Verified booking
5/5
Comfortable, clean and fast. A tiny bit complicated app and ticket viewing on mobile ( couldn't open )
anouchah momeni

Anouchah

Nov 2025
Verified booking
5/5
Easy to buy the ticket, even if there is an extra charge. Great to avoid the hige line et took the train on time!
peter bartley

Peter

Nov 2025
Verified booking
5/5
speed, frequency and ease of access. Easy to access with our luggage and baby stroller. Would highly recommend
Doris Walther

Doris

Nov 2025
Verified booking
5/5
Uncomplicated quick option from the airport to Rome and back. Friendly staff.
Arpinelli Daniela

Arpinelli

Nov 2025
Verified booking
5/5
Efficient train, very punctual and comfortable, although crowded, I will definitely use it again
consuelo pilar lopez bravo

Consuelo

Nov 2025
Verified booking
5/5
Punctuality and comfort is very good to ensure that you get everywhere safely.
Virieux Jean-Marc

Virieux

Nov 2025
Verified booking
4/5
Train arrives on time. In the heart of the airport. plenty of space to store luggage
Adrien Chassagne

Adrien

Nov 2025
Verified booking
4/5
Very clean, but lacks the station display where I was.
Martin Mohr

Martin

Nov 2025
Verified booking
5/5
Very good service overall - quick, uncomplicated and on time - thank you!
Olivia Luna

Olivia

Nov 2025
Verified booking
5/5
easy and efficient, also relatively quick ride to main rome train station
Sinem Dilara Dedeoglu

Sinem

Nov 2025
Verified booking
5/5
Everything worked really well. You could also change the time online.
Dariusz Polak

Dariusz

Nov 2025
Verified booking
5/5
Ok, quickly smoothly you can buy already on the train no checkout , own
Garet thierry

Garet

Nov 2025
Verified booking
5/5
Good signage from the airport. Clean, fast train.
Marija Hajdukovic

Marija

Nov 2025
Verified booking
5/5
Departed on time, clean and electrical slot for charging the phone.
Rainer Gehlken

Rainer

Nov 2025
Verified booking
5/5
Both the outward and return journey worked perfectly! Clear recommendation
Julia Hinkel

Julia

Nov 2025
Verified booking
5/5
Fast, easy to find and to buy tickets. Great experience.
Agustin Espinosa de los Monteros

Agustin

Nov 2025
Verified booking
5/5
Saved a lot of time buying ticket and not doing. Queue
Nodar Lobzhanidze

Nodar

Nov 2025
Verified booking
5/5
Nice train. Clean and fast. Easy boarding processes.
ANGEL VILCHEZ HEREDIA

Angel

Nov 2025
Verified booking
5/5
Very well done Very fast but smelled farty at times
CPM van den Enden

Cpm

Nov 2025
Verified booking
5/5
A very nice fast connection well arranged
Patrick Maynard

Patrick

Nov 2025
Verified booking
5/5
Very easy to access and use. Helpful staff.
Christine Verré

Christine

Nov 2025
Verified booking
5/5
Perfect - Service, punctuality and cleanliness
Ranjeeth Babu Nandakumar

Ranjeeth

Nov 2025
Verified booking
5/5
Brill ride thank you for the experience
Andrea Maurovich Gonter

Andrea

Nov 2025
Verified booking
4/5
Conductor not complementary 😕
Olov Westlen

Olov

Nov 2025
Verified booking
5/5
Quick, svereal departurs and on time.
Vincenzo Pretti

Vincenzo

Nov 2025
Verified booking
5/5
Speed and kindness of staff
Markus Mayer

Markus

Nov 2025
Verified booking
5/5
Pleasant and fast, thank you very much
Dominik Cislo

Dominik

Nov 2025
Verified booking
5/5
Very clean, speedy and safe travel
Robert Oko

Robert

Nov 2025
Verified booking
4/5
Perfect love Rome !!!!!!!!!!!!!!
Joseph Cassar

Joseph

Nov 2025
Verified booking
5/5
Fast, clean and ease of access
Clive Bradberry

Clive

Oct 2025
Verified booking
5/5
The Leonardo Express was a great way to get to the centre of Rome from Fiunicino airport. I was a little concerned about having to specify exactly what time train we would catch as its difficult to gauge how long it will take to get through passport control and baggage reclaim. Fortunatley the e-ticket booking system allows you to change the time so long as you do it before your booked service has departed. I made use of this feature to catch an earlier train than originally booked. You can buy your ticket on the day at the train station but there were crowds at the ticket machines. I'd use this service again when travelling to Rome.
Judith Moar

Judith

Oct 2025
Verified booking
5/5
Although my experience with using the Leonardo Express was a good one, my experience using the booking system was not. In my haste to book a ticket for the following day, I did not see that the system had defaulted the direction of my travel to Airport to Termini. It wasn't until I was trying to scan my tickets for myself and my travel companion that I realised the error. This was a costly episode as I then had to book additional tickets so that we didn't miss our train and our flight.
Ellen Ruth Overton

Ellen

Oct 2025
Verified booking
5/5
Although I was staying at the airport Hotel I was taking a train the following day and had to get to the main train station in Rome the next day. I booked the tickets easily online. The signage to the trains was clear and easy to follow. The train was right on time...it was clean inside and left as scheduled. The cost was easily less than half of the cost of a cab and I would highly recommend the Leonardo Express to anyone as a fast and efficient way to get into the city.
Linda Issott

Linda

Oct 2025
Verified booking
5/5
We landed early therefore we needed to board a train earlier than booked. We were allowed to do so but had to pay an additional cost of €5 each. This was just a little on the downside as you don't have to incur these costs if you miss you designated train as your ticket is valdid for the whole day. Jus wondering why different for arriving at the airport early and having to incur a charge? Otherwise great trip on train but a little over crowded.
Des McGowan

Des

Oct 2025
Verified booking
5/5
Easy and hassle free way to get to the city centre. Just follow the signs for Leonardo train. Lots of ticket machines on the way but handy to buy online after arrival in the airport. About 10 mins walk after clearance of passport. Tickets were checked on the train as well as the gate. In the centre in 30 mins.
Leonard Wijnands

Leonard

Oct 2025
Verified booking
5/5
I couldn't use my ticket on Oct. 3 at 11:10 because the Termini station was closed due to a demonstration outside the station. I had to take a taxi (€55,- !!) to the airport. Is it possible to get a refund of €14,- for the ticket not used?
Michaela Juiliani

Michaela

Oct 2025
Verified booking
5/5
For my first time in Rome, I was worried I wouldn't understand what I needed to do to get from the airport to our lodging. This was so easy to understand. Just buy a ticket, hop on, and relax until you reach the local station.
Ronald Siemens

Ronald

Oct 2025
Verified booking
4/5
Easy to use. I had a small issue in that my I arrived earlier than my reservation and had to revise to an earlier time on the app but one of the transit workers helped me and I was thru the turnstiles in a few minutes.
antonio colasante

Antonio

Oct 2025
Verified booking
5/5
Excellent service and highly qualified staff ready to give all the information needed to make the journey hassle-free. I must say that I was satisfied.
Laura Restrepo

Laura

Oct 2025
Verified booking
3/5
The situation was that they wouldn't let my friend Laura in because she couldn't read the QR code...fortunately she had the proof of payment. The staff was very kind and let her travel.
Dequidt Xavier

Dequidt

Oct 2025
Verified booking
5/5
Quick and easy access to the train. Despite delays to our flight, we were able to change the schedule twice a few hours beforehand. Convenient, quick and hassle-free.
Annija daukante laganovska

Annija

Oct 2025
Verified booking
5/5
Simplicity of booking and tickets emailed. Integrated with Google was seamless on android . Overall a gret experience ! Highly recommended!
Joop Veenis

Joop

Oct 2025
Verified booking
4/5
Quite easy this way to get from the airport to Rome. Pre booked ticket works fine and signing tells you where to go, timing flexibility to.
Elaine Barreira

Elaine

Oct 2025
Verified booking
5/5
Wow! The Leonardo Express was perfect, on time, and direct from the airport to Roma Termini. I would definitely recommend this ride!
John McCaffrey

John

Oct 2025
Verified booking
4/5
The instructions were flawless. Worked a charm Thanks for the unique enjoyment. My wife and I had a great time.will use again.
Stephen Blimbaum

Stephen

Oct 2025
Verified booking
5/5
Train was full but we were able to get a seat. Plenty of room for luggage. Train staff were friendly and accommodating.
Mikael Juhl

Mikael

Oct 2025
Verified booking
3/5
We had expected to be able to be seated during the trip. But the train was overcrowded so a lot of sanding passengers
Dilma da Conceição Sobrinho Pereira

Dilma

Oct 2025
Verified booking
5/5
Transport on time, nor too crowded, very easy to buy Ticketa online . We seat at the Window and enjoyed the view.
BUREAU GUIGNARD Brigitte

Bureau

Oct 2025
Verified booking
4/5
Everything went smoothly despite the delay to our plane, and we managed to get the train.
Harald Heide

Harald

Oct 2025
Verified booking
5/5
Quick boarding, ample luggage space, quicker than by car, power supply to charge phones
Dusko Zimonja

Dusko

Oct 2025
Verified booking
4/5
Pleasant train ride. However, both power outlets next to my seat didn't work.
Cheryl Lorraine Claridge

Cheryl

Oct 2025
Verified booking
4/5
Easy, convenient and fast. A great way to get from the airport to the city.
Arturo Fernandez-Villaverde Echarri

Arturo

Oct 2025
Verified booking
5/5
Very fast and comfortable! The best option to get to the center fast and cheap.
FERMON PHILIPPE

Fermon

Oct 2025
Verified booking
5/5
Changement d'horaires pour voyager avec le léonardo express,sans soucis
Anna maria Dammiani

Anna

Oct 2025
Verified booking
5/5
There were a lot of people , maybe you need to be more precise in the times
Maddalena Zaglio

Maddalena

Oct 2025
Verified booking
5/5
Efficient, quick and convenient. Good value for money.
Daniela Vogt

Daniela

Oct 2025
Verified booking
5/5
It was very easy to handle easy to book and very accessable
Ingela Johansson

Ingela

Oct 2025
Verified booking
5/5
The train was in time. It was clean, the staff was helpful.
Angelika Gruenewald

Angelika

Oct 2025
Verified booking
5/5
Train was on time, station at the airport was easy to find
Bruno Guay

Bruno

Oct 2025
Verified booking
5/5
Smooth service... Easy access to tickets
Maksims Slisans

Maksims

Oct 2025
Verified booking
4/5
Easy to buy, but was a bit tricky with the schedule
Prenen Maryse

Prenen

Oct 2025
Verified booking
5/5
Easy to find and quick to get to Rome
ABDELKRIM MEHENNI

Abdelkrim

Oct 2025
Verified booking
5/5
Yes , it was at time , useful and easy to access
Denise Elwood

Denise

Oct 2025
Verified booking
5/5
Great in expensive way to get to downtown Rome.
Domina Norbert

Domina

Oct 2025
Verified booking
5/5
It was full, but not crowded, yet comfortable.
Tony sever

Tony

Oct 2025
Verified booking
5/5
Comfortable and clean and quick to Airport
Elizabeth Baptista

Elizabeth

Oct 2025
Verified booking
5/5
Excellent service, punctual and very comfortable.
James Allen Glander

James

Oct 2025
Verified booking
5/5
Easy quick and well priced. Thank you.
Enrique Hernando Garreta

Enrique

Oct 2025
Verified booking
5/5
Excellent the transfer and very fast,
Pieter Terblanche

Pieter

Oct 2025
Verified booking
5/5
Fast and easy. Clean and comfortable
Johan Glas

Johan

Oct 2025
Verified booking
5/5
So easy, just perfect transportation
Seban Marie

Seban

Oct 2025
Verified booking
5/5
Easy to Book and reschedule Perfect!
Bengt Norlander

Bengt

Oct 2025
Verified booking
5/5
Fast and convenient, helpful people
Julien LE BESCO

Julien

Oct 2025
Verified booking
5/5
Efficient, punctual, clean and calm
Shahpar Kamtarin

Shahpar

Oct 2025
Verified booking
5/5
Easy and convenient and no hassle
Vanessa Alfonso

Vanessa

Oct 2025
Verified booking
5/5
It was really fast the process !
Bebawi  Amir Bebawi Hanna

Bebawi

Sep 2025
Verified booking
4/5
Functional the Leonardo Express train; excellent as a route and explanations the I love Rome tour bus but on the app I could not locate the departure stop from Termini station and had to ask. Maybe the starting point could be better signaled. Paula
Hayley Klasen

Hayley

Sep 2025
Verified booking
3/5
When booked on line it said you could use all day if missed the train which we did by 3 minutes due to late flight and slow immigration process no where was it mentioned that there would be a further €5 fee
Andrew Corbould

Andrew

Sep 2025
Verified booking
5/5
Our car shuttle let us down so we ed to find another way to our hotel. The online process worked very well and we quickly got a seat on the train to get to our destination. Thank you.
Anne Harwood-Stamper

Anne

Sep 2025
Verified booking
5/5
Great way to get to Rome from the airport. The staff did very well considering the number of delayed flights in and therefore the huge influx of late passengers
Magnus Matell

Magnus

Sep 2025
Verified booking
5/5
The train was on time and easy to book and fast! The steats was comfartable and friendly staff. So very good service indeed!
Mark Francis Javier

Mark

Sep 2025
Verified booking
4/5
The train was properly equipped and it provides a direct trip to Rome Terminal without interruptions
Michal Beránek

Michal

Sep 2025
Verified booking
4/5
Fast and comfortable journey. Lots of people at the boarding, because of the cancelled connection.
Yann DE CAN

Yann

Sep 2025
Verified booking
5/5
Always on time, always very clean, friendly staff, always a safe feeling
Daniela Hutkova

Daniela

Sep 2025
Verified booking
5/5
On time departures, fast connection, flexible tickets
ADR D GRIGOROPOULOU

Adr

Sep 2025
Verified booking
5/5
Quick, clean and on time. What else could I ask for ?
Robbie Lin Johnson

Robbie

Sep 2025
Verified booking
4/5
Quiet smooth ride and very clean nice seats.
GEETS MARTINE

Geets

Sep 2025
Verified booking
4/5
Quick and easy I highly recommend
Ulrika Britz

Ulrika

Sep 2025
Verified booking
3/5
The fast way to get to the city of Rome.
Joe frank fontana

Joe

Sep 2025
Verified booking
5/5
Everything was fine and on-time
Enrico Sbaffi

Enrico

Aug 2025
Verified booking
4/5
Ease of purchase and location at the airport. Clarity of site and directions
Aira Steine Bortne

Aira

Aug 2025
Verified booking
4/5
it was fast and got us where we wanted
Martin Hofmann

Martin

Jul 2025
Verified booking
5/5
Easy ticket purchase, great connections, friendly staff and clean trains. The only thing that wasn't right was the departure platform, but logically this can change at short notice
Christof Classen

Christof

Jul 2025
Verified booking
5/5
Everything went very smoothly. Well signposted and with the online tickets you could go straight through.
HEYD Christian

Heyd

Jul 2025
Verified booking
3/5
I never received an e-mail with the tickets.
NOTTE LAMBERT Véronique

Notte

Jul 2025
Verified booking
5/5
Very convenient to get to Roma terminus
Garry Green

Garry

Jun 2025
Verified booking
5/5
A nice and easy way to buy train tickets to avoid the queue's at the airport. Our train was on time and everything ran smoothly.
Yoshitaka MURAKAMI

Yoshitaka

Jun 2025
Verified booking
4/5
I bought my ticket online, which was a good decision. There was a long line at the ticket booth.
Juan Carlos Paredes Esclapez

Juan

Jun 2025
Verified booking
5/5
Timely, comfortable, value per money
Sascha Klozyk

Sascha

Dec 2025
Verified booking
4/5
Ben Marian Windhorst

Ben

Dec 2025
Verified booking
5/5
Heiko Seufert

Heiko

Dec 2025
Verified booking
5/5
Donna Spangler

Donna

Dec 2025
Verified booking
5/5
katrin estendahl

Katrin

Dec 2025
Verified booking
5/5
Rainer Pfeiffer

Rainer

Dec 2025
Verified booking
5/5
Mr Douglas S Duff

Mr

Dec 2025
Verified booking
4/5
Poplawska Olivia

Poplawska

Dec 2025
Verified booking
5/5
Victor T Rohner

Victor

Dec 2025
Verified booking
4/5
ROYSTON DONATUS LOURDES DSOUZA

Royston

Dec 2025
Verified booking
5/5
STEPHANE LAISSUE

Stephane

Dec 2025
Verified booking
3/5
Brigitte Budes

Brigitte

Dec 2025
Verified booking
5/5
Sandra Sánchez cardoso

Sandra

Dec 2025
Verified booking
5/5
Barbara Kierzek

Barbara

Dec 2025
Verified booking
5/5
Hans Winkler

Hans

Dec 2025
Verified booking
3/5
Melissa Greener

Melissa

Dec 2025
Verified booking
5/5
MARISA GIRALDEZ QUIROGA

Marisa

Dec 2025
Verified booking
4/5
Hess Eva

Hess

Dec 2025
Verified booking
4/5
Gaurav jain

Gaurav

Dec 2025
Verified booking
5/5
DAVID ANGEL DEVORA VILA

David

Dec 2025
Verified booking
5/5
Vanessa  Dunn

Vanessa

Dec 2025
Verified booking
5/5
Milica Bondzic

Milica

Dec 2025
Verified booking
4/5
Eva Ressel

Eva

Nov 2025
Verified booking
5/5
Pier Luigi Montali

Pier

Nov 2025
Verified booking
4/5
Pamela Dorward

Pamela

Nov 2025
Verified booking
1/5
My tickets did not work and I could not use them. Waste of money
Gary Grauer

Gary

Nov 2025
Verified booking
1/5
You are trying to scam tourists by giving them later tickets then they booked. I'll spread this in German social media
 Maria Wiren

Maria

Nov 2025
Verified booking
1/5
We could afford to pay 5€ extra/ person, though we booked the right ticket.
Oliver Kreider

Oliver

Nov 2025
Verified booking
5/5
Lynda Torwalt

Lynda

Nov 2025
Verified booking
5/5
Angela Casini

Angela

Nov 2025
Verified booking
5/5
Antonio Fernández Fernández

Antonio

Nov 2025
Verified booking
5/5
Alessio Mereu

Alessio

Nov 2025
Verified booking
4/5
Daniela Nievergelt

Daniela

Nov 2025
Verified booking
1/5
Wrong ticket, got fined!!!!!!!!!!!!!!!!! Worthless service!!
Tomasz Guzek

Tomasz

Nov 2025
Verified booking
5/5
KALLIOPI LAPICHOU

Kalliopi

Nov 2025
Verified booking
4/5
Janelle White

Janelle

Nov 2025
Verified booking
1/5
Easy, comfortable and fair price.
Maria da Conceição Sousa Ribeiro

Maria

Nov 2025
Verified booking
5/5
Sebastien Geslin

Sebastien

Nov 2025
Verified booking
5/5
ENDRIO MILANO

Endrio

Nov 2025
Verified booking
5/5
Kacper Maslanka

Kacper

Nov 2025
Verified booking
5/5
Daniela Juergensen

Daniela

Nov 2025
Verified booking
5/5
Raphael Zandro Malonzo Mercado

Raphael

Nov 2025
Verified booking
5/5
Knut Egeberg

Knut

Nov 2025
Verified booking
4/5
Johanna Wetel-Rypar

Johanna

Nov 2025
Verified booking
5/5
hyomin kim

Hyomin

Nov 2025
Verified booking
3/5
Toni Sfeir

Toni

Nov 2025
Verified booking
5/5
Layla Carmen de Urrutia Corral

Layla

Nov 2025
Verified booking
5/5
LOPES PHILIPPE

Lopes

Nov 2025
Verified booking
5/5
David Fennell

David

Nov 2025
Verified booking
5/5
Herman Klaas vos

Herman

Nov 2025
Verified booking
1/5
Not All. I had to pay double as a toerist not knowing what to do exactly.. No fun at all
GIORGIO JESÚS GONZÁLEZ MEJIAS

Giorgio

Nov 2025
Verified booking
5/5
Birgit Stehle

Birgit

Nov 2025
Verified booking
5/5
Nerriere nelly

Nerriere

Nov 2025
Verified booking
5/5
Alicia Watson

Alicia

Nov 2025
Verified booking
4/5
Jordi Fite Riu

Jordi

Nov 2025
Verified booking
5/5
AGUEDA PEREZ ANIORTE

Agueda

Nov 2025
Verified booking
5/5
Franciscus Arnoldus van Stralen

Franciscus

Nov 2025
Verified booking
5/5
Zaineh Abdelwahab

Zaineh

Nov 2025
Verified booking
3/5
Demetris Demetriou

Demetris

Nov 2025
Verified booking
5/5
Brigitte DE GERAULT DE LANGALERIE

Brigitte

Nov 2025
Verified booking
3/5
Alina Petruk

Alina

Nov 2025
Verified booking
5/5
Alfano -Scaricamazza

Alfano

Nov 2025
Verified booking
5/5
Tom Hogardt

Tom

Nov 2025
Verified booking
1/5
Wrong journey and time was sent
RYO Brigitte

Ryo

Nov 2025
Verified booking
5/5
Anna Lovecchio

Anna

Nov 2025
Verified booking
4/5
Sergio Porras Martin-Arroyo

Sergio

Nov 2025
Verified booking
5/5
FRANCESCO TORE

Francesco

Nov 2025
Verified booking
5/5
Inmaculada Domingo Asensi

Inmaculada

Nov 2025
Verified booking
5/5
Davie Hernandez

Davie

Nov 2025
Verified booking
1/5
Worst experience ever. 0 stars!
Heather Taylor

Heather

Nov 2025
Verified booking
5/5
Couve Fontaney Eugenie

Couve

Nov 2025
Verified booking
5/5
Nicole Baur

Nicole

Nov 2025
Verified booking
4/5
Remigiusz Rumian

Remigiusz

Nov 2025
Verified booking
5/5
Morgane Marquette

Morgane

Nov 2025
Verified booking
5/5
Barbara Hrynczuk

Barbara

Nov 2025
Verified booking
5/5
Delfina Gomes

Delfina

Nov 2025
Verified booking
5/5
Larus Gunnsteinsson

Larus

Nov 2025
Verified booking
5/5
Fazekas Michael

Fazekas

Nov 2025
Verified booking
5/5
Liv Mari Nybakk

Liv

Nov 2025
Verified booking
5/5
Laura calviani

Laura

Nov 2025
Verified booking
2/5
I find it unfair to have to change 5 euros for the reservation change
Rasmus Hinz

Rasmus

Nov 2025
Verified booking
5/5
Jens Øystein Ramfjord.

Jens

Nov 2025
Verified booking
1/5
Bad service , i haft to pay 2 times for same travel
Jaime Dieppa

Jaime

Nov 2025
Verified booking
5/5
Rosa BIANCHI

Rosa

Nov 2025
Verified booking
5/5
Marcellus Lagerweij

Marcellus

Nov 2025
Verified booking
4/5
Cecilia Rosana Russo

Cecilia

Nov 2025
Verified booking
5/5
Holloway Russell Westling

Holloway

Nov 2025
Verified booking
5/5
Simone  Storp

Simone

Nov 2025
Verified booking
5/5
Fellisch Jürgen

Fellisch

Nov 2025
Verified booking
5/5
Jolanda Wijen

Jolanda

Oct 2025
Verified booking
5/5
Christine Robertson

Christine

Oct 2025
Verified booking
5/5
Jenny Nguyen

Jenny

Oct 2025
Verified booking
5/5
Anselmo Leonardis

Anselmo

Oct 2025
Verified booking
5/5
Ralf-Jürgen Neudeck

Ralf-jürgen

Oct 2025
Verified booking
5/5
Thomas Aalerud Seim

Thomas

Oct 2025
Verified booking
4/5
Sabine Wittek

Sabine

Oct 2025
Verified booking
1/5
The train arrived correctly and exakt in Time
Joeri Van Hamme

Joeri

Oct 2025
Verified booking
4/5
Aikaterini-Maria Pechlivanou

Aikaterini-maria

Oct 2025
Verified booking
4/5
Katja Hiller

Katja

Oct 2025
Verified booking
4/5
SIANOS VASILEIOS

Sianos

Oct 2025
Verified booking
5/5
STEIB Eliane

Steib

Oct 2025
Verified booking
5/5
Beate Christa Kapitza

Beate

Oct 2025
Verified booking
5/5
Silvia Bignamini

Silvia

Oct 2025
Verified booking
5/5
Barbara Engel-Ries

Barbara

Oct 2025
Verified booking
4/5
Elisabeth Hauch

Elisabeth

Oct 2025
Verified booking
1/5
it was not sure witch direction it was
Gio Liljebaeck

Gio

Oct 2025
Verified booking
5/5
Maria Aicher-Kandler

Maria

Oct 2025
Verified booking
5/5
POIROT Laurent

Poirot

Oct 2025
Verified booking
4/5
Pavla Somrova

Pavla

Oct 2025
Verified booking
5/5
Boris Moebius

Boris

Oct 2025
Verified booking
4/5
Viviane Harder

Viviane

Oct 2025
Verified booking
1/5
I bought tickets for 9.23 h and got sent tickets for 9.38 then I had to pay extra to take the earlier train. RIP off!!
Dirk Bartmann

Dirk

Oct 2025
Verified booking
4/5
Ronald Thomas

Ronald

Oct 2025
Verified booking
5/5
Carsten Fimm

Carsten

Oct 2025
Verified booking
5/5
Lori Mayo

Lori

Oct 2025
Verified booking
1/5
Incorrect train ticket couldn't be changed from airport to termini to termini to airport 5 min after purchase. Wrong.
Heidi Kramer

Heidi

Oct 2025
Verified booking
5/5
Jayesh J Mehta

Jayesh

Oct 2025
Verified booking
5/5
Tineke de Vries

Tineke

Oct 2025
Verified booking
5/5
IGOR ALDABALDETRECU GONZALEZ

Igor

Oct 2025
Verified booking
5/5
Echaimae Boussif

Echaimae

Oct 2025
Verified booking
5/5
Maria de los Angeles Rodriguez Mogio

Maria

Oct 2025
Verified booking
1/5
Another trip I did get to make
Anja Wittenhagen

Anja

Oct 2025
Verified booking
5/5
Susanne Margret Zandonella

Susanne

Oct 2025
Verified booking
4/5
Tamal Bhattacharya

Tamal

Oct 2025
Verified booking
5/5
Marie-Antoinette Flury

Marie-antoinette

Oct 2025
Verified booking
4/5
Francisco A. Bueno

Francisco

Oct 2025
Verified booking
4/5
Klaus Schaake

Klaus

Oct 2025
Verified booking
2/5
The train was so full that it was almost impossible to get a seat, even though we had reserved a time slot.
Stephan Jäger

Stephan

Oct 2025
Verified booking
1/5
Rail tickets should be purchased directly from the railroad company. Then the time is also correct.
William  Higgins

William

Oct 2025
Verified booking
4/5
Ale Lauraéus

Ale

Oct 2025
Verified booking
5/5
Antonella Pilia

Antonella

Oct 2025
Verified booking
4/5
Sandro Debono

Sandro

Oct 2025
Verified booking
5/5
Jacob Gerardus Hoogerwaard

Jacob

Oct 2025
Verified booking
4/5
Justine Kaluza

Justine

Oct 2025
Verified booking
4/5
Claudio Zanetti

Claudio

Oct 2025
Verified booking
4/5
tiziano humar

Tiziano

Oct 2025
Verified booking
4/5
Elaine Wilders

Elaine

Oct 2025
Verified booking
5/5
Matteo Lelli

Matteo

Oct 2025
Verified booking
5/5
Anne van der Staak  Conneely

Anne

Oct 2025
Verified booking
5/5
Bastiaan Johannes Cornelis van de Loo

Bastiaan

Oct 2025
Verified booking
5/5
Helmut Alexander Weber

Helmut

Oct 2025
Verified booking
4/5
Wolfgang Karl Weiss

Wolfgang

Oct 2025
Verified booking
5/5
Natalia López Rojas

Natalia

Oct 2025
Verified booking
5/5
Andreea Gilyen

Andreea

Oct 2025
Verified booking
5/5
Raquel Alfonso Cid

Raquel

Oct 2025
Verified booking
4/5
Andy Skinner

Andy

Oct 2025
Verified booking
5/5
Asbjorn Hoel Winnje

Asbjorn

Oct 2025
Verified booking
1/5
Booket wrong driection and and was not allowed to change or travel
Helga Michaela Paula

Helga

Oct 2025
Verified booking
5/5
José Antonio Moreno Aguilar

José

Oct 2025
Verified booking
4/5
Gabi Schneider

Gabi

Oct 2025
Verified booking
1/5
The train was in time and clean
Roure Severine

Roure

Oct 2025
Verified booking
4/5
Nicole Blake

Nicole

Oct 2025
Verified booking
5/5
Danja Walther

Danja

Oct 2025
Verified booking
5/5
Lasaygues Béa

Lasaygues

Oct 2025
Verified booking
1/5
Impossible to take the train as the ticket received was the wrong one but the price was the right one.
Benjamin Michel Fiederling

Benjamin

Oct 2025
Verified booking
5/5
Terrance Sweeney

Terrance

Oct 2025
Verified booking
5/5
BARTHERE Régine

Barthere

Oct 2025
Verified booking
4/5
Martin Jarrett

Martin

Oct 2025
Verified booking
1/5
To many people no information, dangerous. Never again
Yvonne Vermist

Yvonne

Oct 2025
Verified booking
4/5
Ravinder Kaul

Ravinder

Oct 2025
Verified booking
5/5
christophe voirin

Christophe

Oct 2025
Verified booking
4/5
Kondylovska Svitlana

Kondylovska

Oct 2025
Verified booking
5/5
Arnfinn Bleka

Arnfinn

Oct 2025
Verified booking
4/5
Declan OConnor

Declan

Oct 2025
Verified booking
5/5
M.A. Wolthuis

M.a.

Oct 2025
Verified booking
3/5
Lynda Laneyrie

Lynda

Oct 2025
Verified booking
5/5
Sarah Wieskerstrauch

Sarah

Oct 2025
Verified booking
5/5
Conor Grehan

Conor

Oct 2025
Verified booking
5/5
Philip Henschel

Philip

Sep 2025
Verified booking
5/5
Jojanneke Sophia Stams

Jojanneke

Sep 2025
Verified booking
1/5
There was no train, it was bus.
Silke Birgit Hassler

Silke

Sep 2025
Verified booking
4/5
Harald Franz Peter Galuschka

Harald

Sep 2025
Verified booking
4/5
Jozsefne Csepreghy

Jozsefne

Sep 2025
Verified booking
5/5
 Cazenave Odile

Cazenave

Sep 2025
Verified booking
2/5
Fabien Masson

Fabien

Sep 2025
Verified booking
1/5
Incorrect information leading to incorrect schedule surcharge
Hemmer Guido

Hemmer

Sep 2025
Verified booking
5/5
Carlos Alberto Whitaker Vidigal

Carlos

Sep 2025
Verified booking
4/5
Henrik Jørgensen

Henrik

Sep 2025
Verified booking
4/5
Marija Galeva

Marija

Sep 2025
Verified booking
5/5
Matteo Dell'Aira

Matteo

Sep 2025
Verified booking
4/5
Tat Vo

Tat

Sep 2025
Verified booking
5/5
Jonathan Cook

Jonathan

Sep 2025
Verified booking
5/5
Enrico Samarughi

Enrico

Sep 2025
Verified booking
5/5
Juan Pablo Ramirez Diaz

Juan

Sep 2025
Verified booking
5/5
FOSSIER Frédéric

Fossier

Sep 2025
Verified booking
3/5
Kornelia Schuenemann-Gaertner

Kornelia

Sep 2025
Verified booking
3/5
Lorenzo Soria Gomez

Lorenzo

Sep 2025
Verified booking
4/5
Heather Joan Layton

Heather

Sep 2025
Verified booking
2/5
The train trip itself was fine, except that I was challenged about my ticket
Matthias Becker

Matthias

Sep 2025
Verified booking
5/5
Gail Janecka

Gail

Sep 2025
Verified booking
5/5
Phillip Anthony Cooksey

Phillip

Sep 2025
Verified booking
5/5
Waltraud Kraxner

Waltraud

Aug 2025
Verified booking
3/5
Veit Seeliger

Veit

Aug 2025
Verified booking
4/5
Vanessa Herbertz

Vanessa

Aug 2025
Verified booking
5/5
Hope Thornhill

Hope

Aug 2025
Verified booking
4/5
Selen Aslı GÖL

Selen

Aug 2025
Verified booking
5/5
Isabella PUNA

Isabella

Jul 2025
Verified booking
5/5
ROSANE GOULART SILVESTRE

Rosane

Jul 2025
Verified booking
5/5
Meagan Ashleigh Heffernan

Meagan

Jul 2025
Verified booking
3/5
Markus Stecher

Markus

Jul 2025
Verified booking
5/5
Illes Krisztian

Illes

Jul 2025
Verified booking
5/5
Sylvie LUCCHETTI

Sylvie

Jul 2025
Verified booking
4/5
Abbas MK AL-Rjoub

Abbas

Jul 2025
Verified booking
5/5
sandro ratinho

Sandro

Jun 2025
Verified booking
1/5
T DE LOOZ CORSWAREM

T

Jun 2025
Verified booking
4/5
Konstantina Davou

Konstantina

Jun 2025
Verified booking
5/5
Adam Cichuniec

Adam

Jun 2025
Verified booking
5/5
Dubreuilh guy

Dubreuilh

Jun 2025
Verified booking
5/5
Joan Kay Cooper

Joan

Jun 2025
Verified booking
5/5
It was easy to find, on time, clean train, fast and fun!!
Stella MORABITO

Stella

Jun 2025
Verified booking
4/5
The presence of agents at the entrance gates who helped me change my ticket in anticipation of my departure.
Deanne Klaverstyn

Deanne

Jun 2025
Verified booking
5/5
I liked that. I didn't have to lineup at the ticket office however it did take about 10 minutes to confirm an issue.
Loup Mylene

Loup

May 2025
Verified booking
4/5
The track number was only displayed at the last moment, two minutes before the train was due to arrive, so this was a source of stress for us, not knowing if we were in the right place and with few agents available on site or unrecognizable among the crowd. Magnificent train, very comfortable, fast and although we left 10 minutes late, we arrived on time.
JAMES E ONEAL

James

May 2025
Verified booking
5/5
It was quick and easy! The staff was very hrlpful!
David Mackenzie

David

May 2025
Verified booking
5/5
Train left on time. Comfortable seats with good space for luggage.
Alain Cote

Alain

May 2025
Verified booking
5/5
Booking is easy and receiving tickets is straightforward.
Jane Coulter

Jane

May 2025
Verified booking
3/5
Train good. Good you can use your ticket for the nextctrain
Falamoe Weber

Falamoe

May 2025
Verified booking
5/5
Very informative, very Punctual and clean!
Iveta Buša

Iveta

May 2025
Verified booking
5/5
There is one bad thing that tickets is not changable
George Robert Savoury

George

May 2025
Verified booking
5/5
Staff able to give directions to get to the train in the airport.
Matkovitch Uzi

Matkovitch

May 2025
Verified booking
4/5
Efficient and short , first time used the service.
michael pead

Michael

May 2025
Verified booking
4/5
Very easy to get tickets, good trains running frequently There is a charge 5€ if you travel before your ticket is valid- ayable on the train even if you change the time of your train on the ap But would use again
Dörte Schmidt

Dörte

May 2025
Verified booking
4/5
It was quick, easy and uncomplicated. Unfortunately, the train was very full because the train before it was canceled
CABOU DI BARADAT KARINE

Cabou

May 2025
Verified booking
4/5
Everything was great You just have to use the ticket for the right time.
Eric Hartmann

Eric

May 2025
Verified booking
5/5
simple and easy. Acess to the the train was simple.thanks
Colin little

Colin

May 2025
Verified booking
4/5
Staff very helpful when buying ticket that were very well priced
Daniela Walker

Daniela

May 2025
Verified booking
5/5
Easy to purchase tickets online; affordable and convenient way to transfer from Leonardo Da Vinci airport to Termini Station in Rome.
Kerstin Wanhoff

Kerstin

May 2025
Verified booking
4/5
No queuing at the ticket machine
Heidi Sarmas

Heidi

May 2025
Verified booking
5/5
The possibility to change the departure time
Mats-Erik Johannes Käld

Mats-erik

May 2025
Verified booking
4/5
Fast and easy, good signs - easy to follow
Lisa Dawn Cox

Lisa

May 2025
Verified booking
5/5
So convenient! I even had time for coffee because I didn't have to wait in line.
Manzoli Sonia

Manzoli

May 2025
Verified booking
4/5
Very good. Clean and comfortable train
Kalliopi Chatziangelidou

Kalliopi

May 2025
Verified booking
4/5
I liked that that the train was on time.
Natascha Ruitenbeek

Natascha

May 2025
Verified booking
5/5
I had bought tickets online to get from Rome to the airport .We had problems getting through the gates at the station with our tickets . Eventually we were allowed through a free entrance. Once on the train our tickets were checked and it turned out that I had bought the tickets the "other way around", I had tickets from the airport to Rome. Conductor said that I actually had to pay a fine of €50 per person plus two new tickets (total €130) but gave us a fine of €5 per person (€10) which was very kind. The outward journey had gone well by the way . Excellent service so !!!!
Ingeborg Fleisch

Ingeborg

May 2025
Verified booking
5/5
Direct train is great, no stop in between.
Geneviève Lanniel

Geneviève

May 2025
Verified booking
5/5
A quick transfer from airport to the station in a clean and confortable train
Mary McGovern

Mary

Apr 2025
Verified booking
4/5
Efficiency. On time. Booked a time but needed to change as we made earlier train time.. not particularly phone savy .. so I made a bit of a boo. Boo
Dirk Faust

Dirk

Apr 2025
Verified booking
5/5
Punctual and friendly staff.
Adriana Limaa

Adriana

Apr 2025
Verified booking
5/5
The organization and the train was right on time!
Andreas, Jörg Trende

Andreas,

Apr 2025
Verified booking
4/5
Fast connection between Rome and the airport. However, a little too expensive.
Peter Moser

Peter

Apr 2025
Verified booking
5/5
In my opinion, it is the easiest and quickest way to transfer into the city.
KERRIE GAI JACKSON

Kerrie

Apr 2025
Verified booking
5/5
Punctual, easy luggage storage, comfy seat. Quick nonstop trip
Alex Alejandro Ramirez

Alex

Apr 2025
Verified booking
5/5
On time train, clean. Very clear instructions and very helpful attendants. Station clean, with great signaling
Pierre Marcel Bates

Pierre

Apr 2025
Verified booking
5/5
Fast, efficient and comfortable
Tassilo Bode

Tassilo

Apr 2025
Verified booking
5/5
Very easy transfer to the airport
G Reichart

G

Apr 2025
Verified booking
4/5
Easy from airport to downtown Rome Had estimated the time generously because of getting off and getting suitcases, in the end we were faster. You can easily adjust the time and take an earlier train. On the way back to the airport we will use this again!
Emilse Ortega

Emilse

Apr 2025
Verified booking
4/5
Good night. The attention received was very good. The train was very comfortable and clean. I recommend it. Emilse (Argentina)
Silvia Georgina Serna Martinez

Silvia

Apr 2025
Verified booking
4/5
Many schedules available, easy to get in.
Wolfgang Klaus Sittner

Wolfgang

Apr 2025
Verified booking
5/5
Fast, unproblematic transfer
Manuel Herrada

Manuel

Apr 2025
Verified booking
4/5
It's a direct route... but I took a ticket with stops that the distributor doesn't mention. Unclear, and no one to point you in the right direction! The friendly train staff made me pay the difference. Direct access to the airport takes about 30 min. It's the fastest and the (cheapest) 14 Euros. The train is fine, and there's plenty of room for luggage.
Kathrin Münz

Kathrin

Apr 2025
Verified booking
5/5
The train is easy to find and quickly accessible from the gate. Enough space for everyone, punctual, clean and fast. Gladly again
Aurelie vialatte

Aurelie

Apr 2025
Verified booking
5/5
Train on time top indication
Paschalis   Vlachos

Paschalis

Mar 2025
Verified booking
4/5
Very nice experience with comfortable way to travel
Stefan Gandenberger

Stefan

Mar 2025
Verified booking
4/5
You come out of the airport terminal and are clearly signposted to the Leonardo Express train. Scan your ticket at the ticket machine and board the train. Perfect!
Mr Nigel Smith

Mr

Mar 2025
Verified booking
4/5
Easy and straightforward to use, Just follow escalators from airport exit to station platforms
Niamh Manley

Niamh

Mar 2025
Verified booking
5/5
That you have one! The city is so well connected
Sven Mueller

Sven

Mar 2025
Verified booking
5/5
Fast, punctual, clean. Gladly again
RUSSIER DAVID

Russier

Mar 2025
Verified booking
4/5
Fast transport between Fiumicino and Roma Termini
Michael Wolf

Michael

Mar 2025
Verified booking
3/5
The train was extremely full.
LE STRAT MARYLINE

Le

Mar 2025
Verified booking
5/5
Fast, on time, clean, very positive experience
Daria Haberland

Daria

Mar 2025
Verified booking
5/5
Reassuring, friendly customer service. Easy to purchase online. On time.
Tiziana Iotti

Tiziana

Mar 2025
Verified booking
4/5
It was easy going! Booked online, several schedules, no problems at all!
Mario Henke

Mario

Feb 2025
Verified booking
4/5
Perfect connection from the plane to the train
Eva Gergely

Eva

Feb 2025
Verified booking
5/5
They helped us rally quickly and correctly.
Anja Wilckens

Anja

Feb 2025
Verified booking
5/5
I was very pleased with the very friendly, patient and professional attendant at the stop at Termini. Despite the stress and a thousand questions from the passengers, she organized the boarding in a friendly and skilful manner.
Maria C Bucco

Maria

Feb 2025
Verified booking
5/5
It is so easy to get to Roma Termini! There is a baggage rack on the train that accommodates luggage of any size. It is simple to purchase a ticket. The attendants at the entrance to the track are helpful and speak English if you do not speak Buon viaggio! Maria Camilla
Joeri Overheul

Joeri

Feb 2025
Verified booking
5/5
Easy to order. However it took quite some time for the tickets to arrive so n my mailbox.
Mottet Laurence

Mottet

Feb 2025
Verified booking
5/5
Clear, reliable practical information
DUMAS Joel

Dumas

Feb 2025
Verified booking
4/5
Ticket purchase and payment very easy On the other hand, when you have several reservations, it's difficult to select them.
Müller  Simone

Müller

Feb 2025
Verified booking
5/5
Very punctual, very clean, fast at the destination, simply pleasant to travel with.
Thomas Rüß

Thomas

Feb 2025
Verified booking
5/5
... went great, I can only recommend 👍
Sylvie JOUVERT

Sylvie

Feb 2025
Verified booking
4/5
It was very fast and efficient, but the signs to find the Leonardo Express station at night from terminal 1 are sometimes hard to see at peak times.
Martha Kestler Hernandez

Martha

Jun 2025
Verified booking
2/5
My flight was delayed, couldn't change the departure time and had to pay a fine
Iveta Pustajovska

Iveta

Jun 2025
Verified booking
4/5
annie marie

Annie

Jun 2025
Verified booking
4/5
Patrick Arnet

Patrick

Jun 2025
Verified booking
1/5
Long waiting time in a huge queue on the train station, chaotic; Train (Leonardo) was then by far overcrowded
Theo Gerhard Horstmann

Theo

Jun 2025
Verified booking
5/5
Farkas Zsuzsa

Farkas

Jun 2025
Verified booking
5/5
Penny Wilbourn

Penny

Jun 2025
Verified booking
5/5
Megueni Tani

Megueni

Jun 2025
Verified booking
1/5
I am waiting to be contacted for a refund Indeed, I bought my ticket while there was a strike.
Robin Ketels

Robin

Jun 2025
Verified booking
4/5
Ellen Vande Vyver

Ellen

Jun 2025
Verified booking
4/5
Maria Fernanda Gomes Fernandes

Maria

Jun 2025
Verified booking
5/5
Angelica Giancaspro

Angelica

Jun 2025
Verified booking
4/5
Irina Donighevici

Irina

Jun 2025
Verified booking
5/5
Chantal Cook

Chantal

May 2025
Verified booking
4/5
Thomas Johannes Christian Oehl

Thomas

May 2025
Verified booking
5/5
Carsten Neumark

Carsten

May 2025
Verified booking
5/5
Tommy Krahmer

Tommy

May 2025
Verified booking
1/5
Do not write on the homepage that the ticket is valid at other times in the same day.
Pedro Vilar

Pedro

May 2025
Verified booking
1/5
Comprei o bilhete de Termini-Fiumicino on-line, sem conseguir descarregar o mesmo.
Charlie Smyth

Charlie

May 2025
Verified booking
5/5
Diogo Filipe Espada Rodrigues Lopes

Diogo

May 2025
Verified booking
5/5
Jonathan Purdy

Jonathan

May 2025
Verified booking
1/5
Ticket did not work for the direction I wanted to travel.
Nathalie Roussel

Nathalie

May 2025
Verified booking
4/5
ruth macdonald

Ruth

May 2025
Verified booking
5/5
Gregory Anthony Bell

Gregory

May 2025
Verified booking
3/5
Daniel Pauleikhoff

Daniel

May 2025
Verified booking
5/5
Desbans  Christophe

Desbans

May 2025
Verified booking
5/5
Ouedraogo Bernadette

Ouedraogo

May 2025
Verified booking
5/5
Girodet laurent

Girodet

May 2025
Verified booking
4/5
Colm Marron

Colm

May 2025
Verified booking
4/5
Omar hilario patiño

Omar

May 2025
Verified booking
5/5
Anke Beger

Anke

May 2025
Verified booking
4/5
BEGOÑA ARANA GALIANA

Begoña

May 2025
Verified booking
3/5
Karin Ivansdotter

Karin

May 2025
Verified booking
4/5
Hendrik-Jan Oldengarm

Hendrik-jan

May 2025
Verified booking
5/5
David Ross

David

May 2025
Verified booking
4/5
Trift Nicolas

Trift

May 2025
Verified booking
5/5
Josinei Duarte Lameu Brandani

Josinei

May 2025
Verified booking
4/5
Ronarc’h pascale

Ronarc’h

May 2025
Verified booking
4/5
Paul Mulder

Paul

May 2025
Verified booking
2/5
Plane was delayed and I had to pay extra in the train.
Shannon Kearney

Shannon

May 2025
Verified booking
1/5
I received the wrong tickets yesterday
Romain MANUEL

Romain

May 2025
Verified booking
5/5
JEAN PIERRE LENGLET

Jean

May 2025
Verified booking
4/5
Mirna Ribic

Mirna

May 2025
Verified booking
5/5
Arax Shahverdian

Arax

May 2025
Verified booking
5/5
Bryan Legere

Bryan

May 2025
Verified booking
5/5
Mercedes Fernández

Mercedes

May 2025
Verified booking
4/5
Sandra Beth Barnard

Sandra

May 2025
Verified booking
5/5
Michèl Soltmann

Michèl

May 2025
Verified booking
4/5
Olga rousey

Olga

May 2025
Verified booking
1/5
Nothing. Never will be your customer again
Ricardo Albuquerque

Ricardo

May 2025
Verified booking
1/5
U fortunately I purchased the wrong ticket and there was no refund. Sad
Zeynep Kiran

Zeynep

May 2025
Verified booking
4/5
Silvia Elena Altieri

Silvia

May 2025
Verified booking
5/5
Ana Margarida Maximiano Ferreira

Ana

May 2025
Verified booking
5/5
Jaroslav Bastl

Jaroslav

May 2025
Verified booking
5/5
Lisa Klemm

Lisa

May 2025
Verified booking
5/5
Catherine Emery

Catherine

May 2025
Verified booking
4/5
Lucas hourdin

Lucas

May 2025
Verified booking
5/5
Roberto Feranado Rojas Anabalon

Roberto

May 2025
Verified booking
5/5
Inga Boll

Inga

May 2025
Verified booking
4/5
Axel Jonsson

Axel

May 2025
Verified booking
5/5
Stael Maria Maia Teixeira

Stael

May 2025
Verified booking
5/5
Zawadil Hariolf

Zawadil

May 2025
Verified booking
4/5
Alexandra Max

Alexandra

May 2025
Verified booking
5/5
SOTIRIA GIALENIOU

Sotiria

May 2025
Verified booking
4/5
Bonifaccio Jeremy

Bonifaccio

May 2025
Verified booking
4/5
Signe Marie Christensen

Signe

May 2025
Verified booking
5/5
Almora Pedro

Almora

May 2025
Verified booking
4/5
Niklas Blankenspeck

Niklas

May 2025
Verified booking
1/5
Train was canceld
David Plunkett

David

May 2025
Verified booking
4/5
Jens Winkelmann

Jens

May 2025
Verified booking
5/5
Bernd Mund

Bernd

May 2025
Verified booking
3/5
Vincenzo Minunno

Vincenzo

May 2025
Verified booking
4/5
Péter Nyilfa

Péter

May 2025
Verified booking
5/5
Jeremy Delanoë

Jeremy

May 2025
Verified booking
4/5
Karin Brenner

Karin

May 2025
Verified booking
5/5
PIONNEAU Philippe

Pionneau

May 2025
Verified booking
4/5
Diana Pontikas

Diana

May 2025
Verified booking
3/5
Navneet Minhas

Navneet

May 2025
Verified booking
5/5
Stanislav Koutny

Stanislav

May 2025
Verified booking
5/5
DELPORTE Frédérique

Delporte

May 2025
Verified booking
5/5
SILVANA IRENE REYES

Silvana

May 2025
Verified booking
5/5
Carol Broer

Carol

May 2025
Verified booking
5/5
Pavel Nousek

Pavel

May 2025
Verified booking
4/5
MONCLARD ANNIE

Monclard

May 2025
Verified booking
4/5
Raluca Palancianu-Stanulescu

Raluca

May 2025
Verified booking
1/5
Very bad experience, will never purchase again
Catharina AH Verbeek

Catharina

May 2025
Verified booking
4/5
Andrei Koshkin

Andrei

May 2025
Verified booking
5/5
Pamela Jill White

Pamela

May 2025
Verified booking
1/5
A strike cancelled all trains and I had to spend E 55 on a taxi
ANTONIO AMILCAR MADEIRA CRUZ

Antonio

May 2025
Verified booking
4/5
Michael Lawrence

Michael

May 2025
Verified booking
2/5
I've unsubscribed 4 times now..stop sending me emails. PLEASE.
Casanova Corina Lydia

Casanova

May 2025
Verified booking
4/5
Manuel Ressel

Manuel

May 2025
Verified booking
4/5
Veiko Talas

Veiko

May 2025
Verified booking
5/5
Camilla Schuerch Parker

Camilla

May 2025
Verified booking
2/5
Not possible to get tickets refunded when issed for wrong direction...
Marcelis Kolsters

Marcelis

May 2025
Verified booking
5/5
Albert Tobias Gerner

Albert

May 2025
Verified booking
5/5
Kamonchanok chung

Kamonchanok

May 2025
Verified booking
1/5
Gregory K Grambeau

Gregory

May 2025
Verified booking
3/5
Bollacher  Philipp

Bollacher

May 2025
Verified booking
5/5
BELEN ACERO DE LA RIVA

Belen

May 2025
Verified booking
5/5
Andrea Luk

Andrea

May 2025
Verified booking
5/5
Roberto Migliazza

Roberto

May 2025
Verified booking
5/5
Agata Karolczak

Agata

May 2025
Verified booking
5/5
Kaya bussink

Kaya

May 2025
Verified booking
4/5
Ann-Kathrin Storhaug Von Rappe

Ann-kathrin

May 2025
Verified booking
4/5
Clara Piteo

Clara

May 2025
Verified booking
4/5
Lotte Biermasz

Lotte

May 2025
Verified booking
1/5
 Christiane Martin Hazebroucq

Christiane

May 2025
Verified booking
4/5
Antelme Jérôme

Antelme

May 2025
Verified booking
4/5
Damien Pujos

Damien

May 2025
Verified booking
1/5
Sara Wiemer

Sara

May 2025
Verified booking
5/5
Schnyder Virginie

Schnyder

May 2025
Verified booking
4/5
PILARD Stéphane

Pilard

May 2025
Verified booking
1/5
Lada Kalmárová

Lada

May 2025
Verified booking
1/5
Tatjana Buha Matic

Tatjana

May 2025
Verified booking
4/5
Alexandra Koller

Alexandra

May 2025
Verified booking
4/5
Escoffier Marie-Neige

Escoffier

May 2025
Verified booking
4/5
Bjørn Lorås

Bjørn

May 2025
Verified booking
4/5
Christine Rieper

Christine

May 2025
Verified booking
1/5
I Received my Train Ticket far to Late. Had to buy another one at the Counter.
Irina Slutsker

Irina

May 2025
Verified booking
5/5
Carmen Migchelbrink

Carmen

May 2025
Verified booking
4/5
JOSE LUIS Saez Llorente

Jose

May 2025
Verified booking
1/5
Roustan Marchisio Véronique

Roustan

May 2025
Verified booking
5/5
Karin Hoff-Pesson

Karin

May 2025
Verified booking
4/5
Robert Afansev

Robert

May 2025
Verified booking
4/5
Veronika Gál

Veronika

May 2025
Verified booking
5/5
Hallers Johann

Hallers

May 2025
Verified booking
5/5
Andrea Junk

Andrea

May 2025
Verified booking
5/5
Beatrice Karnthaler

Beatrice

May 2025
Verified booking
2/5
Boris Zolotov

Boris

May 2025
Verified booking
1/5
Sabrina Bettina Camenzind

Sabrina

May 2025
Verified booking
5/5
Martina Biermann

Martina

May 2025
Verified booking
4/5
Bettina Resl

Bettina

May 2025
Verified booking
5/5
Veiko Talas

Veiko

Apr 2025
Verified booking
5/5
Petrus van Leeuwen

Petrus

Apr 2025
Verified booking
1/5
Christopher Ellis

Christopher

Apr 2025
Verified booking
1/5
Amber Beerens

Amber

Apr 2025
Verified booking
5/5
Silke Teitge

Silke

Apr 2025
Verified booking
1/5
Alaor Antonioli Pisani

Alaor

Apr 2025
Verified booking
3/5
Phyllis B Rowland

Phyllis

Apr 2025
Verified booking
4/5
Emma Andreasson

Emma

Apr 2025
Verified booking
1/5
David MABROUK

David

Apr 2025
Verified booking
5/5
Marjolein Stok

Marjolein

Apr 2025
Verified booking
3/5
Barbarit Caroline

Barbarit

Apr 2025
Verified booking
5/5
Fraenzy Pluess

Fraenzy

Apr 2025
Verified booking
5/5
Stefan Lammel

Stefan

Apr 2025
Verified booking
4/5
Caldarese Yvan

Caldarese

Apr 2025
Verified booking
4/5
Skyla Clare Caldwell

Skyla

Apr 2025
Verified booking
5/5
Meritxell Martinez Riera

Meritxell

Apr 2025
Verified booking
5/5
Isabella Rennie

Isabella

Apr 2025
Verified booking
5/5
Tina Bölle

Tina

Apr 2025
Verified booking
3/5
Michael Hansen

Michael

Apr 2025
Verified booking
2/5
Renata Maliszewska

Renata

Apr 2025
Verified booking
5/5
Marcus Thomas

Marcus

Apr 2025
Verified booking
1/5
The ticket issued was for the wrong direction and I buy another ticket :-(
Martinus Bernardus Nieuwhof

Martinus

Apr 2025
Verified booking
5/5
william bale

William

Apr 2025
Verified booking
4/5
Margie McFadyen

Margie

Apr 2025
Verified booking
1/5
Sebastian Kreczmanski

Sebastian

Apr 2025
Verified booking
1/5
Eric Burdet

Eric

Apr 2025
Verified booking
4/5
Martin  Wallinger

Martin

Apr 2025
Verified booking
5/5
Theodoros Vasileiou

Theodoros

Apr 2025
Verified booking
1/5
My tickets were at wrong time. I couldn't manage the right time and i had to pay 10 more euros in the train.
Jan van Kooten

Jan

Apr 2025
Verified booking
3/5
W Bax

W

Apr 2025
Verified booking
3/5
Christina Mickos

Christina

Apr 2025
Verified booking
1/5
No fllexibility whith the expencive ticket.
Alexandra Reed

Alexandra

Apr 2025
Verified booking
1/5
Giuseppina Cucchiara

Giuseppina

Apr 2025
Verified booking
4/5
Jeroen Bosman

Jeroen

Apr 2025
Verified booking
5/5
José Douw

José

Apr 2025
Verified booking
2/5
Annelies Stockman

Annelies

Apr 2025
Verified booking
4/5
Joseph cruz

Joseph

Apr 2025
Verified booking
4/5
Raymond Campbell

Raymond

Apr 2025
Verified booking
3/5
Bennet Cécile

Bennet

Apr 2025
Verified booking
4/5
Johan Schiffeleers

Johan

Apr 2025
Verified booking
4/5
Ramak Cerbach

Ramak

Apr 2025
Verified booking
3/5
Rene Auerbach

Rene

Apr 2025
Verified booking
1/5
MARTIN COUZINS

Martin

Apr 2025
Verified booking
5/5
EXCOFFIER Raphael

Excoffier

Apr 2025
Verified booking
5/5
Nora Cruz Ramírez

Nora

Apr 2025
Verified booking
1/5
Vergne claudine

Vergne

Apr 2025
Verified booking
1/5
Helen Reano

Helen

Apr 2025
Verified booking
1/5
It was not clear until after purchase
Pablo Kozloviz

Pablo

Apr 2025
Verified booking
1/5
Leonardo Manuel Guerreiro Duarte

Leonardo

Apr 2025
Verified booking
4/5
Cortney Nicole Fiske

Cortney

Apr 2025
Verified booking
1/5
My ticket wouldn't work and I had to pay 76 dollars and I'm pissed about it
Tommy Voigt

Tommy

Apr 2025
Verified booking
5/5
Toralf Bartsch

Toralf

Apr 2025
Verified booking
5/5
Rikke Damsgaard Paulsen

Rikke

Apr 2025
Verified booking
4/5
Viktor Anhalt

Viktor

Apr 2025
Verified booking
5/5
Guennec Claire

Guennec

Apr 2025
Verified booking
5/5
marc van welie

Marc

Apr 2025
Verified booking
4/5
Maternat Lucie

Maternat

Apr 2025
Verified booking
2/5
Rudaz-Pont Corinne

Rudaz-pont

Apr 2025
Verified booking
5/5
Failler florence

Failler

Apr 2025
Verified booking
5/5
Ralf Lütkewitte

Ralf

Apr 2025
Verified booking
1/5
........ Too bad you didn't get in touch 😔
Katharina Peters

Katharina

Apr 2025
Verified booking
5/5
Christian Schuhmann

Christian

Apr 2025
Verified booking
4/5
Janine Weber

Janine

Apr 2025
Verified booking
3/5
Westphal , Dieter

Westphal

Apr 2025
Verified booking
4/5
Ioana-Ecaterina Lazar

Ioana-ecaterina

Apr 2025
Verified booking
5/5
Sergej Karpacev

Sergej

Apr 2025
Verified booking
5/5
Andreas Haindl

Andreas

Apr 2025
Verified booking
2/5
Frank Joergensen

Frank

Apr 2025
Verified booking
4/5
Marit Hilda Vadet

Marit

Apr 2025
Verified booking
5/5
Petronella Cornelia Maria Ruijgrok

Petronella

Apr 2025
Verified booking
3/5
Nicole Valerius

Nicole

Apr 2025
Verified booking
5/5
Becker, Monika

Becker,

Apr 2025
Verified booking
4/5
Louise Ledoux

Louise

Apr 2025
Verified booking
5/5
rui palhinha

Rui

Apr 2025
Verified booking
1/5
GUEYRAUD karine

Gueyraud

Apr 2025
Verified booking
4/5
Dr. Galler Brigitta Franziska Anna

Dr.

Apr 2025
Verified booking
5/5
dorina lupu

Dorina

Apr 2025
Verified booking
5/5
Sarinthip Giebel

Sarinthip

Apr 2025
Verified booking
4/5
Jacqueline Migga

Jacqueline

Apr 2025
Verified booking
5/5
Natalia Molina Marin

Natalia

Apr 2025
Verified booking
5/5
Le corvaisier

Le

Apr 2025
Verified booking
5/5
Andrew Clifton

Andrew

Apr 2025
Verified booking
3/5
karin rottengatter

Karin

Apr 2025
Verified booking
5/5
Yvonne van den Berg

Yvonne

Apr 2025
Verified booking
5/5
IOANNIS BIRMPAKOS

Ioannis

Mar 2025
Verified booking
5/5
DHOUTAUT Nelly

Dhoutaut

Mar 2025
Verified booking
5/5
Barbara B Smith

Barbara

Mar 2025
Verified booking
5/5
Marie Dominique Puget

Marie

Mar 2025
Verified booking
5/5
Mary Indych

Mary

Mar 2025
Verified booking
5/5
JURIS PETERSONS

Juris

Mar 2025
Verified booking
3/5
Sabrina Maria Salis

Sabrina

Mar 2025
Verified booking
4/5
couvreur charles-philippe

Couvreur

Mar 2025
Verified booking
5/5
John Flexer

John

Mar 2025
Verified booking
1/5
Nothing.
Robert Simek

Robert

Mar 2025
Verified booking
5/5
Charbonnelle Sylvain

Charbonnelle

Mar 2025
Verified booking
4/5
Reithofer Verena Agnes

Reithofer

Mar 2025
Verified booking
4/5
Gábor István Ujhegyi

Gábor

Mar 2025
Verified booking
3/5
Patrícia Isabel Maia Vaz

Patrícia

Mar 2025
Verified booking
5/5
MAUREL VALERIE

Maurel

Mar 2025
Verified booking
4/5
THIRIAT alain

Thiriat

Mar 2025
Verified booking
4/5
Fabienne van Putten

Fabienne

Mar 2025
Verified booking
5/5
Laaksonen, Varpu Katriina

Laaksonen,

Mar 2025
Verified booking
4/5
Yvonne-Sylvia Bläuer

Yvonne-sylvia

Mar 2025
Verified booking
5/5
Uta Hippe

Uta

Mar 2025
Verified booking
5/5
Thomas Nolan

Thomas

Mar 2025
Verified booking
5/5
Eligio Martin Urcuyo Bermudez

Eligio

Mar 2025
Verified booking
5/5
Jesper Sørensen

Jesper

Mar 2025
Verified booking
3/5
Katarzyna Michniewicz-Veisland

Katarzyna

Mar 2025
Verified booking
4/5
Katrin Ploke

Katrin

Mar 2025
Verified booking
4/5
CRISTINA MARTÍNEZ MONSALVE

Cristina

Mar 2025
Verified booking
5/5
Sascha Ruske

Sascha

Mar 2025
Verified booking
4/5
BAKATSOULA MARIA

Bakatsoula

Mar 2025
Verified booking
4/5
Heather Grant

Heather

Mar 2025
Verified booking
5/5
sanchez gerard

Sanchez

Mar 2025
Verified booking
5/5
Daniel Matz

Daniel

Mar 2025
Verified booking
5/5
Lilit Bazaeva

Lilit

Mar 2025
Verified booking
5/5
Daniel Meyvis

Daniel

Mar 2025
Verified booking
5/5
CAILLON SERGE

Caillon

Mar 2025
Verified booking
5/5
JAVIER ANTOLIN CENTENO CORTES

Javier

Mar 2025
Verified booking
5/5
Kouki alia

Kouki

Mar 2025
Verified booking
3/5
Beaujean Tiffany

Beaujean

Feb 2025
Verified booking
5/5
Robert Springer

Robert

Feb 2025
Verified booking
5/5
Tatiana Drozhilov

Tatiana

Feb 2025
Verified booking
4/5
Eva-Maria Niine-Roolaht

Eva-maria

Feb 2025
Verified booking
4/5
Rodrigo Cericatto

Rodrigo

Feb 2025
Verified booking
5/5
Maria Leonor Martins Soares David

Maria

Feb 2025
Verified booking
5/5
Marius Kiefer

Marius

Feb 2025
Verified booking
4/5
Duval Ninon

Duval

Feb 2025
Verified booking
4/5
Jose luis castro sanchez

Jose

Feb 2025
Verified booking
5/5
Christopher Swan

Christopher

Feb 2025
Verified booking
5/5
Andreas Arlitzer

Andreas

Feb 2025
Verified booking
4/5
Fernandez vincent

Fernandez

Feb 2025
Verified booking
5/5
Antoaneta Vacheva-Fruhstuck

Antoaneta

Feb 2025
Verified booking
5/5
Justyna Bułygo

Justyna

Feb 2025
Verified booking
5/5
Beaufils delphine

Beaufils

Feb 2025
Verified booking
4/5
NG SUM YEE

Ng

Feb 2025
Verified booking
5/5
Randolph Richardson

Randolph

Feb 2025
Verified booking
5/5
Tatjana Lutinska

Tatjana

Jan 2025
Verified booking
5/5
DOLORES MORENO GOMEZ

Dolores

Jan 2025
Verified booking
5/5
dieter muik

Dieter

Jan 2025
Verified booking
4/5
Kerekes Ottó

Kerekes

Jan 2025
Verified booking
4/5
Michel LAUNAY

Michel

Jan 2025
Verified booking
4/5
Patrick Lakerveld

Patrick

Jan 2025
Verified booking
5/5
Gallus Joachim Norbert

Gallus

Jan 2025
Verified booking
5/5
Fernando Gomes

Fernando

Jan 2025
Verified booking
5/5
Ruth Isa Stiegler

Ruth

Jan 2025
Verified booking
3/5
Ricardo Jorge Ferreira Sardinha Bairrada

Ricardo

Jan 2025
Verified booking
4/5
Michael Blumberg

Michael

Dec 2024
Verified booking
4/5
Adeline Archimbaud

Adeline

Dec 2025
Verified booking
1/5
I got a ticket for the train after the one I had selected. Plus the time it takes to produce tickets, between 15 and 20 minutes, is extremely long. You think you're saving time by not queuing, and in fact it's nothing but trouble 🙂
Andrew N Fernandes

Andrew

Dec 2025
Verified booking
1/5
I bought 2 train tickets for my wife and I to travel from Rome Termini to Fiumicino Airport for €14 each (€28 total). Without realizing, I accidentally purchased tickets going from Fiumicino to Termini instead. These tickets were the same price, fare class, time, and route; just headed in the opposite direction as we were. The ticket inspector tried to scan our tickets, then read that they were for the opposite direction. She told us, "these are no good, you have to buy new ones. On board they are €64 each. That'll be €128. Cash or card?" I told her, "I'm sorry, I didn't realize these were the wrong direction". She said, "it doesn't matter. These are no good. Cash or card?" I said, "ma'am, I'm sorry, this was an honest mistake. Can you please accept these tickets?" I remained calm and respectful, but she became angry. She said, "no. These are no good. Cash or card?" I told her, "I paid for these tickets, they're the same price, route and time, just in the wrong direction. It's an obvious honest mistake. Can you please accept these?" She then started cursing at us in Italian, and saying in English, "do you know what country you're in? Italy. I don't know what you do in your country (note: I am colored), but you don't do this here. Cash or card? Either you pay or I'll call the police". I told her, "ok, then I'll talk to the police". She motioned on her phone toward calling the police (I'm not sure if she actually did) until my wife relented and paid the €128. The ticket inspector was unreasonable, rude, disrespectful, threatening, and possibly racist. No one should be treated the way we were.
Javier Placido Gasco Caballero

Javier

Dec 2025
Verified booking
1/5
We took a train apparently 3 minutes later than the train that marked the ticket (same company). The conductor forced us to pay 5€ more per ticket for "not being the exact train". Shameful.
Nicolas Grenie

Nicolas

Nov 2025
Verified booking
1/5
I bought my ticket on the Internet when I landed. Headed for the train station. Asked where the train was. Boarded the train. So far very easy and great. Our tickets was controlled. I was told I boarded the wrong train and to pay 5 euro per person, we were 4 so 20 euros. This is absolute day light robbery It did not help that the train controller was grinning I am still upset
Ottavia Anna Balestrieri

Ottavia

Nov 2025
Verified booking
1/5
All rides were suspended I had to take a replacement bus that left half an hour late on the time the train was scheduled to leave
Heinz Rauch

Heinz

Nov 2025
Verified booking
1/5
Due to the flight delay, we missed the train we had booked. The change cost another €10. An online change was no longer possible as the train was already ready to depart. I would not have been able to get the ticket in time. I cannot recommend buying tickets online.
Leon silcock

Leon

Nov 2025
Verified booking
1/5
Was queuing for a ticket at Rome station for 15 minutes when having missed one train, staff said to book online which I did and purchased the wrong way around fci to Rome. Then queued for a further 15 minutes at the ticket office once I found it from no helpful staff. To be told there nothingvthe ca do buy more tickets. Biggest rip off company an city I've ever visited.
Sofie Meijerink

Sofie

Nov 2025
Verified booking
1/5
I liked that it got me from the airport to termini, but I had to pay extra because the time on my ticket was different than my booking
Dayana Stoeva

Dayana

Nov 2025
Verified booking
2/5
The train was overcrowder and did not leave on time, but waited for like 10 mins to keep getting more passengers in. Also takes to click 3 links to get the qr code, which was annoying as hell, especially when u sit there and are in a rush to get in.
Michael Roth

Michael

Nov 2025
Verified booking
1/5
Tried to change time of tickets, submission went through, but tickets never updated. Confusing process as well. Won't use again
Richard Martin

Richard

Nov 2025
Verified booking
1/5
Online Ticket purposes defaults to departure from Airport. We were travelling from Rome Termini. Tickets are invalid and staff at station would not help and insisted new tickets were needed
Seeger Dirk

Seeger

Nov 2025
Verified booking
1/5
I selected and confirmed the booking time of 15:50 and was not informed of any other booking time. On the train at the ticket inspection, I realized that the time stated on the ticket was 16.05 hrs. The ticket inspector demanded €10 as a rebooking fee. As there was no indication at the time of booking, I consider this to be a rip-off!
Lena Panabiere

Lena

Nov 2025
Verified booking
1/5
Friday 14 novembre. I paid 2 tickets for 14:53pm 5 minutes before the train. We have paid 10 euros more bc it was 15h08pm finally. It is a problem with the application, not us. I will let a bad review for share this terrible experience.
Sarah Sandra feller

Sarah

Nov 2025
Verified booking
1/5
Loved nothing. I bought Leonardo Express tickets via Headout and accidentally selected the wrong direction — the website was confusing. Despite explaining the situation, I was only offered 25 % in credits instead of a refund. This feels unfair for travelers who pay in good faith.
Nik Butterfield

Nik

Nov 2025
Verified booking
1/5
Purchased the correct ticket for the right day but travelling in the opposite direction. Had to queue for 20 minutes to get help. Was told no help available, had to buy another ticket. Unimpressed
Jessie Rucker

Jessie

Nov 2025
Verified booking
1/5
I accidentally purchased a ticket from the airport to the train station (rather than the other way around) given the language barrier and rushing to make sure I didn't miss my flight. Unfortunately I didn't realise this before getting on the train. The train was also delayed. In addition the ticket inspector fined me 60 euros for having the wrong ticket (although tickets to and from the airport are the same price) - she said there was nothing she could do and no way of challenging the fine or getting support.
Clare Parker-Board

Clare

Nov 2025
Verified booking
2/5
Leonardo Express - we altered travel time through app as we arrived early, but tickets did not update, nor confirmation arrive. Staff at ticket office wouldnt help as Headout is a 3rd party seller. I'd recommend booking direct with Leonardo in future.
Vincent Cinotti

Vincent

Nov 2025
Verified booking
1/5
I was fined an extra five euros for taking an earlier train (at the same price, standing for half an hour I might add), after being told to by a member of the station staff. Frankly disgraceful, will consider a taxi next time.
Christian Arndt

Christian

Nov 2025
Verified booking
1/5
By mistake I bought a ticket for the wrong direction (instand of City-Airport Airport-City) and it was Not possible to change the ticket although I went directly to the office at Termini. Very very bad service.
Sebastiaan Andreas Agterberg

Sebastiaan

Nov 2025
Verified booking
1/5
The train is a good way of transport to the city and back. But this lovely way of transport is unfortunately not a nice experience. The information on the website was incorrect about buying a ticket online. On the trip to Rome, the QR code did not work on the machine. On the way from Rome to the airport I had to pay 5€ extra because I took a train 30 minutes earlier than planned. On the website I read that the time was not fixed. This way it is cheaper and better to buy tickets at the station! Please do write the correct information on the website and do not encourage people to buy a ticket online!
Maros Takac

Maros

Nov 2025
Verified booking
1/5
Not good experience, change of ticket is possible only in the same direction, it means you can change the date and time - nothing else...
Despre marlene

Despre

Nov 2025
Verified booking
1/5
Unacceptable! The controller shows no humanity or compassion. My 80-year-old mom and I made a mistake, stressed out by the journey and the plane to take back to France, and we made a last-minute reservation online for the wrong direction Airport / Station instead of Station / Airport. It's the same, the timetable too (preventing us from being on both trains at the same time) but the ticket inspector charges us a 100€ fine!!!!
Annamaria Deplano

Annamaria

Nov 2025
Verified booking
1/5
Never received confirmation email with ticket, I tried again online because I thought it failed and the site wouldn't allow the purchase by giving the previous ticket in processing. I had to stand in line and purchase it paper in cash, now I have the amount loaded on my credit card. I hope there is the decency to return the amount....and maybe improve the service
Mathias Droll

Mathias

Nov 2025
Verified booking
1/5
Children over 13 have to pay the adult price. It's probably in the small print somewhere. 50. € penalty. No goodwill on the part of the railroad
rémi deluzarche

Rémi

Oct 2025
Verified booking
1/5
when ordering train tickets, it is not clearly indicated that the tickets are only valid in one direction
Michal Tesiorowski

Michal

Oct 2025
Verified booking
2/5
bought the ticket for certain time, but the app automatically selected next departure train, so I had to spend 15 minutes in front of the previous train standing at the platform what had to skip and wait for the next one.
Peleg Bar

Peleg

Oct 2025
Verified booking
1/5
I was very dissapointed that I had to pay 64 EURO more cause there was a mistake with the directions! The website was confusing and should work on location Waste of money
Sandra Jocksch

Sandra

Oct 2025
Verified booking
1/5
The choice of travel time is difficult and unsuitable for air travel, as 30 minutes waiting time on the Tarmac without a network connection does not allow you to change the travel time. Especially when it is not clear and the navigation is not logical how to make this change. On-site ticket sales are easier than this service!
Thorsten Müller-Habekost

Thorsten

Oct 2025
Verified booking
1/5
Today I had to take the train from Rome to Fiumicino airport. Under the reservation number 27962611 I purchased a ticket from the Headout company for the 3:38 p.m. train. The ticket code is 2655776603. Since I was already at Termini station at 1:30 p.m., I purchased another ticket, also through Headout, for the 1:50 p.m. run. This ticket has the reservation number 27966969 and the ticket code 2655984254. In the reservation details, the train departure time is listed as 13:50, while the ticket shows the time 14:20. This discrepancy prompted the train conductor to ask me to pay €15. Since I had already paid for the trip twice and had explained the situation to the train conductor, I refused to pay the €15. As a result, I was handed a €100 payment report with the number BB5855616 CI 204 PDA, which I was supposed to sign, which I refused to do. I traveled on train number 4626 on 17.10.2025 at 2:15 pm. The train conductor had the service number 2955279. I do not acknowledge any fault on my part, as the reservation details clearly showed the time 13:50. I opened the ticket only at the time of the on-board check. I have kept photographs of all reservation details and tickets. Kind regards, Thorsten Müller-Habekost
THIOLLIERE Jean-Luc,Noël,Marie

Thiolliere

Oct 2025
Verified booking
2/5
J'ai acheté 2 billets de train Leonardo Express pour. Sur le billet il était mentionné bus. J'ai demandé à l' assistance ce qu'il en était et il m'a été répondu que c'était bien un train. À l'arrivée à l'aéroport nous avons cherché un train que nous n'avons pas trouvé. Après plusieurs demandes nous avons appris qu'il fallait prendre un bus. Si j'avais su j'aurais pris directement un bus.
Linda Verstappen

Linda

Oct 2025
Verified booking
1/5
Nothing! Just a waste of money. Had to buy new tickets and lost train. Consequently also missed our train in termini to Fondi!
Eleanor  McIntyre

Eleanor

Oct 2025
Verified booking
1/5
I bought a ticket for the opposite journey than I needed (should have been Rome to Fiumicino) and was unable to get to through security. I was denied a refund by 'customer service'and had to buy another ticket at the station. It's much cheaper to buy at the station than through the app.
Brian Joseph Anderson

Brian

Oct 2025
Verified booking
2/5
Tickets issued for wrong direction Unable to change. Website stated could be either direction. Bought new tickets at gate with credit card
Gerhard Knauf

Gerhard

Oct 2025
Verified booking
2/5
I bought the ticket online, entered the train. When my ticket was checked, I was told I had taken a train too early. Even though the train was only half full, I had to pay a €5 fine. It's unacceptable to impose this on air travelers who don't know exactly how long the walk from the gate to the platform is.
licia verde

Licia

Oct 2025
Verified booking
1/5
i wanted a rome to airport tiket. you got me an airport to rome ticket. I tried to get refunded you denied that. So i just lost the money and the train.
Kevin Laye

Kevin

Sep 2025
Verified booking
1/5
Hated every minute of using the train... it was late, staff were rude and unhelpful I'd never use this service again it's rubbish
Shawn kemp

Shawn

Sep 2025
Verified booking
1/5
I booked the wrong direction in error but wasn;t able to locate the office in Roma Termini to kindly request a change in direction. Online app wouldn;t allow any changes, in my opinion thats poor customer service. It was my error in rushing but a small change needs to be availible to the consumer.
Karen T. Askew

Karen

Sep 2025
Verified booking
1/5
I could not use the ticket due to flight delay and was denied a refund when I requested I am pussed off at your company who took my money.
Lucia Beram

Lucia

Sep 2025
Verified booking
2/5
I bought a ticket but there was no barcode to get on the train. I ended up having to buy another ticket at the station. I reached out to customer service for headout. Still waiting for a response regarding a refund.
Christian Weeel Nøhr

Christian

Aug 2025
Verified booking
1/5
It was probably the worst experience of public transport I have ever had. All the trains was delayed and I did not receive the QR code on my ticket. And when I tried to find it elsewhere it couldn't find my journey
Pourcelot Alice

Pourcelot

Aug 2025
Verified booking
1/5
The train had broken down or had a problem. But they let us on. It took us a long time to understand that it would certainly be leaving again in a long time. After that, no refund from them, and we had to take another means of transport to the center. Besides, it's so expensive, it's not worth taking it. It's better to take the bus, which goes pretty quickly to the center.
Jill Rubin

Jill

Jul 2025
Verified booking
1/5
I booked a ticket for the loenardo express. you said my confirmtion was confirmed and you never linked the QR code to my outgoing journey and I had to buy a brand new ticket. I would like to be in touch with customer service for a refund of my 14 euros. I clearly wonder if my return ticket will work or not. Regrards Jill Rubin Leonardo Express: One-Way Train Transfers Between Fiumicino Airport & Rome Termini Station : From Fiumicino Airport to Rome Termini station Booking ID: 26088869 Experience date: Jul 21, 2025 Start time: 09:38 AM End time: 10:10 AM 1 Adult €14.00
Clement Faucher

Clement

Jul 2025
Verified booking
1/5
I was travelling in the wrong direction and couldn't change / reverse the ticket. I had to buy another ticket and lost 32 euros.
Jean-Claude RISSEL

Jean-claude

Jun 2025
Verified booking
1/5
I made a mistake when I bought my ticket on the internet: I reversed the departure and arrival stations. It was impossible to correct both on the internet and in your station store. I had to buy another ticket.
PAROLI ELENA

Paroli

Jun 2025
Verified booking
2/5
I had to pay a 5 euro fine because I could not catch the Leonardo train at the time indicated on my ticket (due to a two-hour delay of my ryanair flight). When I asked the conductor why charge the passenger for an airline liability I was told: the Leonardo service has no conventions with airlines. Great for a train created to connect downtown Rome with the airport!!!!
Lorena Larez

Lorena

May 2025
Verified booking
1/5
By direct. Don't use a 3rd party site. They say 24 hrs of Hop on Hop off but don't tell you that it starts when your purchase them not 24 hrs from the train ride.
Ramona Raue

Ramona

May 2025
Verified booking
1/5
Unfortunately, all trains at our departure time where cancelled. That's of corse not yout fault! But do you have any Idea, if there is a chance to get a refund? Best regards! Ramona Raue
Susan Heinzeroth

Susan

May 2025
Verified booking
1/5
I like knowing there is this option for transferring to and from the Rome Airport. My ticket did not worked as described in online purchase. So I had to buy another ticket at the Rome train station for the Leonardo express transfer.
Elisabet Topp

Elisabet

May 2025
Verified booking
1/5
I thought i was saving time buying a ticket with you.Had to buy a new ticket to get my train connection in rome termini. Very dissapointed in the service
Caroline Mullie

Caroline

May 2025
Verified booking
2/5
The Leonardo Express is a good way to get to Rome. But at Fiumicino it was complicated to find where to go to get the tickets and then the train. What's more, all the ticket offices were closed. Buying online cost almost €4 more! On the way back to the airport, a platform change at the last minute meant we missed the train. Luckily we had a head start!
Fabrizio Federici

Fabrizio

May 2025
Verified booking
1/5
When i booked the tickets I wanted one way Rome Termini to Fiumicino but I got Fiumicino to Roma Termini. I could not use those tickets and I ahd to buy new ones doublling teh cost for bthat trip. when I contacted your service I simply got an AI reply with no help.
Raphaela Klotz

Raphaela

May 2025
Verified booking
1/5
Instead of Termini to the airport, I received tickets for the airport to Termini and had to buy another ticket. A change was not possible, although I had bought it only minutes ago.
yuming du

Yuming

May 2025
Verified booking
1/5
The ticket said its transfer ticket between airport and train station, which seems to be both directions, but it's actually only from airport to train station, and what we want is from train station to airport! We can't use it and need to rebuy it from the official website! And found out that the price is actual 28 euro, instead of 32 euro on headout. We reached out for help on headout but only got robot response repeating again and again the same response, we almost missed our plane because of their. First time using headout, Terrible experience!
Pascale Matte

Pascale

May 2025
Verified booking
2/5
I liked that I could buy the round trip tickets for 2 people and not have to wait in line at the kiosk. But I would not recommend the online round trip purchase to anyone. We should be able to board any train during the day of the purchase, but it was not so. I was forced to take the train for which the reservation was made. My business in Rome was conclucled earlier and I wanted to take an earlier train back to FCO. The train manager did not allow and I had to wait 2 hours. Very inconvenient and impractical when you have trains every 15 minutes that are not even full.
Marcin Smigielski

Marcin

May 2025
Verified booking
1/5
I have read on your web page that the ticket is valid all day. We were on Termini 20 minutes earlier. We got the train 20 minutes earlier than our time on ticket and during the ticket control we had to pay fine and the person who checked tickets said that he knows better than me so it is not worth to show or explain him anything.
Martel Alexandre

Martel

May 2025
Verified booking
1/5
Total rip-off: it was impossible to take the train if the plane was delayed, when all you had to do was offer a ticket that could be used all day. I was refused the change even though it was stipulated that it was possible. Misleading sale. To be avoided.
Eva Stropnik

Eva

May 2025
Verified booking
1/5
Unfortunately our experience with Headout was not good. Their website had incorrect ticket information at the time of booking which led to a fine on the train. Their support service was not helpful, but rather condescending and unwilling to admit their mistake.
Celeste Pagniello

Celeste

May 2025
Verified booking
1/5
I've already posted a review and you asked again. You sent me the wrong ticket, and it took 30 mins to arrive. I want my money back.
Paul spaeth

Paul

May 2025
Verified booking
1/5
SINCE OUR FLIGHT INTO ROME WAS LATE WE WERE NOT ABLE TO USE THR TRAIN TICKETS THAT WE BOOKED THRU YOU. HAD WE BOOKED THE TICKETS WITH LEONARDO EXPRESS DIRECTLY THEY WOULD HAVE HONORED THE TICKETS. ANY CHANCE OF A REFUND?? THANK YOU FOR YOUR CONSIDERATION???---THE SUB CATEGORIES ABOVE WERE NOT RELATED TO A TRAIN TICKET
Lemoine Romain

Lemoine

May 2025
Verified booking
2/5
Tickets take ages to arrive. They can't be changed, while seats aren't guaranteed due to the lack of reservations on numbered seats. In short, 2 times more expensive than the bus for a 3-minute difference in travel time.
Danielle Melanson

Danielle

May 2025
Verified booking
1/5
We didn't receive the tickets on time and had to buy new ones at the gate. Waste of money! Inexcusable delay in electronic delivery of tickets, which should have been done automatically by the system. Very unpleasant experience.
Anneliese Robinson

Anneliese

May 2025
Verified booking
1/5
I made a mistake and booked the incorrect direction. I realised as soon as I had paid so I tried to change it but unfortunately I wasnt able to.
Robert Harper

Robert

May 2025
Verified booking
1/5
The app used to purchase the tickets needs attention. I was booking tickets for two and the app asked for the head traveler's name and then had two blocks asking for the second travelers name twice. If you tried to enter the second traveler's name in both requested blocks it would respond with an error. I tried to enter the 1st traveler's name in one is the boxes requesting the second traveler's name and it accepted this. However, on the actual ticket, it listed my name as both the 1st and 2nd traveler. I was able to use the ticket since the Rome train system was having problems and they allowed everyone to board without having to scan tickets but this could have been a disaster. Please fix your app.
Vanessa Noack

Vanessa

May 2025
Verified booking
1/5
I bought the ticket completely free of charge. I couldn't use it. I never traveled from the airport to Termini Central Station! It would have been nice if I could cancel the ticket and not have to buy a completely new one! I traveled from Termini station to the airport. So I had to pay twice!
Jennifer L Semple

Jennifer

May 2025
Verified booking
1/5
The website for the Leonardo Express states that your ticket is good for the entire day. I purchased my ticket through this scam Headout entity. I selected a time when I thought I would be able to get the train. But I'm flying in to Rome, I have no control over what time I'm going to be on the train. Plus it took at least 10+ minutes to get to the train. Then a guy comes by checking tickets and informs me we didn't get on at the right time or I missed my time. And he charges us another 10 euros 😡 Buy tickets at the kiosk! or better yet, if you really want to save time then take A CAB! It's only 55 euros and a cab will take you to the door of your rental.
ANA CRISTINA JIMENEZ ARGUDO

Ana

May 2025
Verified booking
1/5
The ticket for a 12 year old child has to be paid for. The HEADOUT application managed it at no cost and I had to pay 50 euros fine to TRENITALIA. I submitted the complaint to HEADOUT through the chat and I have not heard anything. But the incorrect processing of the tickets has cost me 50 euros that HEADOUT would have to assume.
Gregory CORNU

Gregory

May 2025
Verified booking
1/5
Bad experience. Payment appeared as denied and still proceeded without ticket available. I had to pay a normal ticket at the station.
Huibert Cornelis Vlot

Huibert

May 2025
Verified booking
1/5
I didn't have those for the following reason. I had booked the wrong route. Immediately called, after calling 3 times I got an employee on the line and asked whether the route could be put the other way around. That was not possible, which I find very bad service. Finally I took a cab.
FABRIZIO LAUDI

Fabrizio

Apr 2025
Verified booking
2/5
Tickets were sent very late. The management of the ticket is complex. In addition, I paid about 2 euros in commissions when on the trenitalia website it is free. Experience I do not recommend and will not repeat
Johanna Philippa KEIZER

Johanna

Apr 2025
Verified booking
1/5
I received tickt THE WRONG WAY. This is what I emailed to you on 24th April after I received WRONG DESTINATION booking, to Headout Bookings. No reply so far. Quote not do it. Because I need to go to the airport in time, I got a ticket for the train, from the railway station, where I luckily am staying close by. SO I HAVE A TICKET NOW, no need to send me one. It is only good manners, to return my money, as I tried everything, and your office was no help either. Also, I did not realise, that you are a 3rd party, not even in Rome, not part of the railway company, that runs the train. So, please, give me my money back, and in future give people a choice which direction they need to travel, to avoid chanannigans like this. It has ruined a day of my short holiday. I have informed the creditcard company of the situation. Thank you for looking into this situation, and I trust you will put it right. Greetings, Ms J.P. Keizer, Rotterdam, Netherlands Currently in Rome, Italy. Verzonden vanaf Outlook voor Android Unquote. I have NOT USED YOUR TICKET, as it was obviously WRONG. Had to buy a normal ticket at the Rome Termini, central station, to go TO the airport. Please return my money as soon as possible. J.P. Keizer Rotterdam, Netherlands Currently at home. Thank you. p.s. I do NOT want your app. on my phone. You can email me at the above address.
Denis Lisboa

Denis

Apr 2025
Verified booking
1/5
My tickets were not loaded onto the app, and no ticketcattatched to the email, I bought another ticket directly from Leonardo ( and lost money previously paid and not refunded )
Susie Brillault Bergen

Susie

Apr 2025
Verified booking
1/5
I booked this one-way transfer online a few days before our flight. I mistakenly purchased tickets in the reverse order I needed and they were not changeable. I did not realize this until we were at the train station trying to get to the airport. I reached out to support services to see if I could switch the order, but it was non-changeable and nonrefundable. Total bummer. We had to pay extra to take a cab to the airport.
Maurizio Reppucci

Maurizio

Apr 2025
Verified booking
1/5
The pnline ticket was sent online over 50 minutes later. I had to buy a ticket at the ticket counter so that I wouldn't miss the metro. So instead of paying once, I paid twice. When paying for a ticket online, the ticket should be sent immediately and not only after 50 minutes after ordering it.
Patrick Orzelek

Patrick

Apr 2025
Verified booking
1/5
I was not able to install the app for downloading the ticket due to technical problems and bought therefore new tickets at the counter. I cancelled the original tickets in time to use them then for return or other purpose but this did also not work in time. Email conversation with headout-service was bad and they are accepting nothing. Buy these tickets directly at the railway station. It is cheaper, better and saves nerves. I will never again use headout!!! Thanks for nothing.
Nicolas Gorjux

Nicolas

Apr 2025
Verified booking
1/5
Hello, I mistakenly took two tickets in the wrong direction from Rome termini, to the airport (I booked the opposite route). I was forced to buy two new tickets, without any possibility of a refund! thank you!
Ester Font Vendrell

Ester

Apr 2025
Verified booking
2/5
Nowbody told us that we couldn't take the train before the time. Our flight arrived to the airport earlier, so we could take the train 10 minutes before the time expected and that was specified on the ticket. We had to pay a fine because we took the train 10 minutes before. It was the first time that this happened to us. In London, you buy the ticket for the train from the airport to the city in advance, and there is no problem to get up to the train in a range of time. It seems stupid to see the train that goes straight from airport to Rome Termini and even whan there are seats enough, you can not get in because you are there 10 minutes before. We paid the fine of course but was not nice to begin the trip with this stupid fine.
Ekaterina Samuseva

Ekaterina

Apr 2025
Verified booking
2/5
The instruction said that the ticket could be changed up until the departure, but an hour before the time slots dissapeared it could not be taken. So in reality you cannot reschedule the ticket for the earlier departure
Mainemare Laurent

Mainemare

Mar 2025
Verified booking
2/5
Tickets are not available offline with the app The airport Rome network is difficult to access in the Leonardo express station Screenshots required for return journey
Neil Casey

Neil

Mar 2025
Verified booking
1/5
I was disgusted with my experience. I mistakenly purchased a ticket from Airport to Termini on the app. The conductor would not allow me purchase the correct ticket and charged me 68 euro as a fine. I will be brining this to attention of my colleagues and friends about Rome.
Alexandra Sauli

Alexandra

Feb 2025
Verified booking
1/5
The ticket came way too late so we could not take the train and add to pay twice without any reimbursement from Headout. I will not use this platform anymore.
Krista Wagner

Krista

Feb 2025
Verified booking
1/5
We were charged an additional 5 euros per ticket because we were on a train 15 minutes earlier. That was not clear in the agreement and why should it matter. I would understand at peak hours but if there are seats available then it shouldn't matter- just another way to make more money!
Ignacio Martin Schrader

Ignacio

Jan 2025
Verified booking
1/5
It took too long to issue the E-tickets. We had to buy tickets at the ticket machine to be able to board the train. 33.60€ lost.
Tache Bernard

Tache

Dec 2024
Verified booking
2/5
None of the ticket machines were working, I had to wait to get my tickets and the train was super-crowded, everything was just seated and there was no room for luggage.
Micelli Claudia

Micelli

Dec 2024
Verified booking
5/5
Siranush Pahlevanyan

Siranush

Nov 2024
Verified booking
4/5
Raquel Sofia Rodrigues Moreira

Raquel

Nov 2024
Verified booking
4/5
Great experience! Recomend! Fast
Tomi Raluca Georgiana

Tomi

Nov 2024
Verified booking
5/5
Anja Schäwel

Anja

Nov 2024
Verified booking
5/5
Paul Devoy

Paul

Nov 2024
Verified booking
4/5
Vanzo Virginie

Vanzo

Nov 2024
Verified booking
1/5
Ticket much more expensive than on site. Plane delayed, so we could not take the train at the time indicated and we paid a supplement. If we had bought the ticket on site, we would have been able to take any train without paying the site supplement or the schedule change supplement!!!!
Seija Tuovinen

Seija

Nov 2024
Verified booking
3/5
Reinhard Schröer

Reinhard

Nov 2024
Verified booking
5/5
Uncomplicated solution to get from the airport to the main station without traffic jams. And absolutely on time! Dear DB, that's how it works... It's not necessarily advisable to be the last to board, then it's easier to stow your luggage. We would take the Leonardo Express again and again. Reinhard
Marek Kaczmarek

Marek

Nov 2024
Verified booking
5/5
Andrée Gagné

Andrée

Nov 2024
Verified booking
5/5
Simple, fast and comfortable. Railway station close to the center of Rome.
Johannes Buijsen

Johannes

Nov 2024
Verified booking
1/5
I couldn't enter the train with the ticket I purchased.
Attila Farkas

Attila

Nov 2024
Verified booking
5/5
Luigi Alessandro Solbiati

Luigi

Nov 2024
Verified booking
5/5
GERVAIS NOEMIE

Gervais

Nov 2024
Verified booking
2/5
I didn't manage to change my train time. So I had to pay a €5 fine.
Anne Harmssen

Anne

Nov 2024
Verified booking
5/5
José manuel Martínez martinez

José

Nov 2024
Verified booking
1/5
when we arrived there was a transport strike and we were told that we could use the tickets another day and when we went to use them they were expired, preventing their use.
Pinter Aniko

Pinter

Nov 2024
Verified booking
5/5
Pipina Nikolaidou

Pipina

Nov 2024
Verified booking
1/5
Had to pay fine. Due to wrong time.
Jenny Petzold

Jenny

Nov 2024
Verified booking
4/5
Petr Václavík

Petr

Nov 2024
Verified booking
4/5
Alberto Dinis de Matos

Alberto

Nov 2024
Verified booking
5/5
Jeason Chun Choi Chan

Jeason

Nov 2024
Verified booking
5/5
Jorge Manuel Ferreira da Cunha

Jorge

Nov 2024
Verified booking
5/5
Martina Eisler

Martina

Nov 2024
Verified booking
5/5
The train runs frequently and it's great to travel without stopping, because you have the feeling of arriving. The trains were pleasantly tempered and clean.
Anneke Liem

Anneke

Oct 2024
Verified booking
4/5
BRUN Cyrille

Brun

Oct 2024
Verified booking
4/5
Koen Pijnenborgh

Koen

Oct 2024
Verified booking
1/5
I asked for refund but you dont want to give it. Btw, this is the most stupid question you can ask if someone had a bad experience. Try to solve it or cooperate instead of this empty feelgood shit
Stephanie Uhr

Stephanie

Oct 2024
Verified booking
5/5
J.W. Gerritsen van der Hoop

J.w.

Oct 2024
Verified booking
4/5
If your flight arrives delayed you will get into an argument with the train manager if the time on your ticket has already expired.
Jürgen Drolshagen

Jürgen

Oct 2024
Verified booking
5/5
Claudia Carolin Wegner

Claudia

Oct 2024
Verified booking
5/5
The Leonardo train is simply the best and cheapest way to get from the airport to the city. I booked my ticket online and there was no waiting time. The journey was pleasant and comfortable.
Ricardo Manuel Cardoso Ai Evangelista

Ricardo

Oct 2024
Verified booking
5/5
Christin Müller-Kaulich

Christin

Oct 2024
Verified booking
1/5
Unfortunately, the tickets could not be canceled (as announced) and could not be changed despite contacting support and on site in the store. We had accidentally booked the wrong direction of travel. Our request could not be clarified for 3 days. Always the same question from support. How can we help? When we described the problem, they switched to "pull through". Better not to order via headout.
 Tsesevichus Alexander

Tsesevichus

Oct 2024
Verified booking
5/5
All smooth and easy to use service
Martin Neubauer

Martin

Oct 2024
Verified booking
1/5
The outward journey was OK, but unfortunately there was no return journey because there was a strike. And so all the trains were canceled.....and getting a cab wasn't easy either
Ilse Kaserer

Ilse

Oct 2024
Verified booking
5/5
Johanna Hausmann

Johanna

Oct 2024
Verified booking
4/5
Ursina Häfliger

Ursina

Oct 2024
Verified booking
1/5
I booked tickets for next day around noon and got tickets for midnight. There's. I chance to prove that I klicked right...
Irina Branchesi

Irina

Oct 2024
Verified booking
4/5
Bogata Batta

Bogata

Oct 2024
Verified booking
5/5
The app is super good and the changing time possibility was very useful, as our flight was rescheduled a few times during the day...
Marc Scherrer

Marc

Oct 2024
Verified booking
1/5
Although I bought 2 tickets online I had to buy 2 more tickets at Leonardo Express plus penalty for EUR 76!!!!
Ulrich Vanis

Ulrich

Oct 2024
Verified booking
4/5
Véronique BRETON

Véronique

Oct 2024
Verified booking
4/5
Speed of the train .that took us to the metro
Mika Väänänen

Mika

Oct 2024
Verified booking
4/5
Nils Schulz

Nils

Oct 2024
Verified booking
5/5
Gertrud Maria Sieglinde Eschenbach

Gertrud

Oct 2024
Verified booking
1/5
I would like a refund of the purchase price of EUR 30.42, as I was unable to use the two airport tickets on 29.09.2024, as the required barcode was not printed on them and this is absolutely necessary for passing through the entrance barrier at Termini station! We had to buy another ticket at the ticket counter, which had the barcode and we were able to start our journey. Headout really disappointed us in this case (2 invalid train tickets)! I hope you will be so accommodating and refund the purchase price of the unused tickets to me!
Joachim Brueckner

Joachim

Oct 2024
Verified booking
4/5
Zenon Recalde Garcia Althabe

Zenon

Oct 2024
Verified booking
5/5
Thorsten Anders

Thorsten

Oct 2024
Verified booking
1/5
I quickly received the purchase confirmation by email. I was also informed that I had to redeem the tickets before I could check in. I was even given an address where this had to be done. The PDF explicitly stated "no valid ticket" The address given was a large parking lot. Back at the station, the staff at the ticket center were busy. At the second counter they referred us to a "Customer Care Point" where nobody was sitting. The train I had booked had long since departed when a young lady at the entrance told me that the card from the PDF with the words "no valid ticket" was a valid ticket and that I didn't have to do anything other than simply go inside. However, as I didn't get my booked train, I had to pay a fine.
Lisa Schöning

Lisa

Oct 2024
Verified booking
1/5
We could not find the check-in for the online ticket.
SIMEO MARTI SANZ

Simeo

Oct 2024
Verified booking
4/5
Karin Reiter

Karin

Sep 2024
Verified booking
5/5
Peter Fischer

Peter

Sep 2024
Verified booking
2/5
Visibility and loading time of the tickets were not acceptable - generating a QR code should not take so long
Monika Zschorn

Monika

Sep 2024
Verified booking
1/5
The link for the required ticket code was not provided, ticket was unusable - without QR code no track can be reached - that meant, buy ticket again at the counter at the station - double costs!!! Not recommended!
Inês Bettencourt Raposo

Inês

Sep 2024
Verified booking
4/5
It was easy to use, although I initially had trouble accessing the link with the QR codes. But after contacting you, you quickly sent me the direct links.
Desiree Donwen

Desiree

Sep 2024
Verified booking
4/5
LUIS FELIPE BLANCA

Luis

Sep 2024
Verified booking
4/5
It was all good, but there are no seats and we were locked out of our train and had to catch the next one.
Siegfried Sawinsky

Siegfried

Sep 2024
Verified booking
3/5
Roberto Derrico

Roberto

Sep 2024
Verified booking
5/5
Mrs Brenda Stavers

Mrs

Sep 2024
Verified booking
5/5
Unfortunately our flight to Rome was delayed by 3 hours and we could not take the booked slot.As we had already checked in we could not change the booking but bought tickets on arrival at airport for a very smooth transfer into Termini
Inge Stamer

Inge

Sep 2024
Verified booking
4/5
Bernhard Franke

Bernhard

Sep 2024
Verified booking
1/5
You have to explain better how the check-in works and how to change the desired travel time.
Norma Constanza Castro Parra

Norma

Sep 2024
Verified booking
5/5
Kenneth Nielsen

Kenneth

Sep 2024
Verified booking
4/5
Klaus Johannes Vorich

Klaus

Sep 2024
Verified booking
5/5
Norma Aguilar

Norma

Sep 2024
Verified booking
3/5
Janene Duncan

Janene

Sep 2024
Verified booking
2/5
I booked ahead as I thought it would be easier, it wasn't. Booked train for 11am but arrived earlier. Couldn't check in to get QR code, kept saying link was on the ticket but it wasn't. Tried to change time but couldn't do that either . Railway staff could see that we'd paid and let us through but not till the time shown on the pdf.
Siraj Alamri

Siraj

Sep 2024
Verified booking
3/5
Michael James Price

Michael

Sep 2024
Verified booking
5/5
Ticketing was no problem. Getting to the station was easy and the train trip was direct , with no stops
Andrew Hajdu

Andrew

Sep 2024
Verified booking
1/5
We bought a round trip ticket from the airport to Roma Termini. When we got off our plane, we were told that none of the trains were running. It delayed us at least two hours, and we had to purchase bus tickets to get to Rome. I am not pleased at all and would like a refund for the tickets that I had already purchased in advance!
Salvatore Catena

Salvatore

Sep 2024
Verified booking
4/5
Marta Wisnik

Marta

Sep 2024
Verified booking
5/5
Rauscher, Axel

Rauscher,

Sep 2024
Verified booking
5/5
The trains, all of them, were clean, punctual and fast. The staff were friendly and helpful. I enjoyed traveling and will hopefully do so again. By the way, booking via the app was easy and reliable.
KAZAKIDOU NIKOLETA

Kazakidou

Sep 2024
Verified booking
5/5
Susanne Holst-Borris

Susanne

Sep 2024
Verified booking
5/5
Jean M Flecker

Jean

Sep 2024
Verified booking
3/5
Aleksandra Waluga

Aleksandra

Sep 2024
Verified booking
1/5
I was waiting 40 minutes for my tickets and almost missed my train. I will never ever use your services again.
Sartini Chiara

Sartini

Sep 2024
Verified booking
5/5
There were no delays,I easily found where the departure was and traveled smoothly
Paola Höchner-Gallicani

Paola

Sep 2024
Verified booking
3/5
Stefanie Bos

Stefanie

Sep 2024
Verified booking
5/5
Irene da Conceição Donabella Leão

Irene

Sep 2024
Verified booking
3/5
The tickets took a long time to arrive and I didn't know what to do.
Jean Abou Nahed

Jean

Sep 2024
Verified booking
1/5
Worst application ever , i was denied entey by receiving the wrong tickets, chat agents full of lies and unprofessionalism. Headout stole my money
Carnelo Manca

Carnelo

Aug 2024
Verified booking
1/5
The problem encountered is that I arrived 40 minutes early and having checked in I was unable to use the service before the scheduled time. For those arriving from the other side of the way, it is difficult to set the time. Also I could have arrived later, so I was losing the ticket ? Now it would be smarter to do like the pisa moover. It gives you the possibility to use the ticket for the whole day. besides we also consider the fact that in the leonardo express you don't have an assigned seat and anyone goes up until it is packed with people standing with luggage in tow and cramped like sardines. Very bad service consequently expensive.
Popoiu Adriana

Popoiu

Aug 2024
Verified booking
4/5
Ursula Winkler

Ursula

Aug 2024
Verified booking
1/5
Nichts!!! Unverschämt!!! War kein link für mein Zugticket in der email! Betrug! There was no link for my ticket in the email!!!!! I cannot get my ticket, snd no contact to your company!!! Never never again!!!!
ELLEN SUZANNE FISHER KAPLAN

Ellen

Aug 2024
Verified booking
5/5
Very simple. However, a long walk from the airport to the train
Volker Huss

Volker

Aug 2024
Verified booking
4/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Edit Dr. Papics

Edit

Aug 2024
Verified booking
5/5
Headout Guest

Headout Guest

Aug 2024
Verified booking
5/5
Olivier Desdouits

Olivier

Aug 2024
Verified booking
4/5
Michael Schwartz

Michael

Aug 2024
Verified booking
1/5
I didn't get my tickets until after the train had already left via email. I'm not sure why the service would sell tickets to a train, but I issued the tickets until after the train has left The train company had me purchase other tickets so we could make our connection to Rome.
Jody Kay Leisch

Jody

Aug 2024
Verified booking
5/5
It was a clean and comfortable train.
Henrik Laurberg Pedersen

Henrik

Aug 2024
Verified booking
2/5
Ok besides it took more than 30 minutes to receive the ticket for the train. It should have taken a few seconds.
Anna Maria Candito

Anna

Aug 2024
Verified booking
4/5
Christiane Müller

Christiane

Jul 2024
Verified booking
3/5
Maria Luigia Rovere

Maria

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
4/5
Sebastian Munch Bjerril

Sebastian

Jul 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
4/5
Martha Lucero Silva Fonseca

Martha

Jul 2024
Verified booking
5/5
Olga Shabanova

Olga

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
MOLLE Vve CHEVROT Dominique

Molle

Jul 2024
Verified booking
5/5
My plane was 1 hour 30 minutes late
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Dennis Grogan

Dennis

Jul 2024
Verified booking
4/5
easy to change the timing based on our flight arrival....appreciated that!
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Claudine Labeille

Claudine

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
4/5
Alessio Serra

Alessio

Jul 2024
Verified booking
2/5
I had to repurchase another ticket as I arrived late due to a flight the ticket with my chosen time was no longer valid. Better when the ticket reservation did not require a time choice and check-in allowing free use in a day.
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
maurilio arruda de araujo

Maurilio

Jul 2024
Verified booking
1/5
I received the ticket after the train time, I had to buy another one because you took too long to approve it. I would like a refund.
Daniela Melanie Kurmann

Daniela

Jul 2024
Verified booking
3/5
Gerald Mathais

Gerald

Jul 2024
Verified booking
5/5
Everything worked wonderfully and the entrance was on time without looking. Gladly again - to recommend.
hugo becerra

Hugo

Jul 2024
Verified booking
5/5
Elizabeth Cooper

Elizabeth

Jul 2024
Verified booking
5/5
Diogo Marques Adegas Queijo dos Santos

Diogo

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Nele Ambos

Nele

Jul 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jul 2024
Verified booking
5/5
Frederic Geroli

Frederic

Jul 2024
Verified booking
5/5
STORTI PRIMO

Storti

Jul 2024
Verified booking
4/5
Manuela Marin Garcia

Manuela

Jul 2024
Verified booking
5/5
laura beth hendry

Laura

Jun 2024
Verified booking
3/5
The train was an express to city center. That is awesome. However, the train was very crowded and hot. Not sure why there are times to actually get on the train as it was a mad rush. 🤔
Carolina Pia Rossi

Carolina

Jun 2024
Verified booking
1/5
I had to buy a new ticket and lost this one. I won't buy online anymore, because if the train schedule changes, I couldn't use it...and I had to buy a brand new leonardo express ticket for rome airport.
Headout Guest

Headout Guest

Jun 2024
Verified booking
4/5
Stefan Alsop

Stefan

Jun 2024
Verified booking
3/5
Ticket was emailed after the journey (I had to buy a ticket from a machine)
Martyna Nejman

Martyna

Jun 2024
Verified booking
5/5
Porteau Mélanie

Porteau

Jun 2024
Verified booking
5/5
Perfect, good indications. Easy to use.
Judy wukitsch

Judy

Jun 2024
Verified booking
5/5
Billie Higginbottom

Billie

Jun 2024
Verified booking
5/5
ENIO MARIO SARDAGNA

Enio

Jun 2024
Verified booking
1/5
I bought the ticket, but I couldn't get in, the security guards wouldn't let me in and I had to take a taxi and they wouldn't even let me refund the amount I'd paid.
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Adriana Maciocia

Adriana

Jun 2024
Verified booking
5/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
5/5
Hans-Horst Sprenger

Hans-horst

Jun 2024
Verified booking
5/5
The trains ran on time and the staff on the trains and at the boarding areas were friendly and helpful.
Headout Guest

Headout Guest

Jun 2024
Verified booking
4/5
Chantal Bösen

Chantal

Jun 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
4/5
Martin Hahner

Martin

Jun 2024
Verified booking
5/5
Huylebroeck Nancy

Huylebroeck

Jun 2024
Verified booking
4/5
Arietta van Eck

Arietta

Jun 2024
Verified booking
1/5
The internet was down and although it should be possible to show my ticket offline, this was impossible. Machines were down and only in the convenience shop I managed to buy a new ticket printed on paper
Leah Esposito

Leah

Jun 2024
Verified booking
1/5
All trains were cancelled and had to rage a cab. Currently awaiting a refund.
John Hamilton

John

Jun 2024
Verified booking
4/5
The train was great. I found the check in part confusing,though, because it gives the impression that I had to check in online AND redeem the ticket which wasn't the case. I was running around trying to find a redemption point when all I had to do was get on the train.
Neha Bhasin

Neha

Jun 2024
Verified booking
1/5
Nothing, as I had to buy tickets at the ticketcentre as the tickets was sent after the time for our train.
Dariusz Matosiuk

Dariusz

Jun 2024
Verified booking
3/5
Gabriele Gajeck

Gabriele

Jun 2024
Verified booking
4/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
1/5
Headout Guest

Headout Guest

Jun 2024
Verified booking
4/5
GOBILLOT DENIS

Gobillot

Jun 2024
Verified booking
4/5
Camille Leclerc

Camille

Jun 2024
Verified booking
5/5
Lutz Gustav Bruno Bürgel

Lutz

Jun 2024
Verified booking
4/5
Paul Mearns

Paul

Jun 2024
Verified booking
4/5
The service helped in the sense that I didn't need to queue for tickets. However, the internet connection at the airport was poor and I only received the e-tickets just prior to the train departing.
Pékné Egeresi Viktória

Pékné

Jun 2024
Verified booking
4/5
Stefan Stoehr

Stefan

Jun 2024
Verified booking
4/5
Pauline Kreuwel

Pauline

Jun 2024
Verified booking
4/5
Finn Borg

Finn

Jun 2024
Verified booking
4/5
Rebooking due to delayed flight no problem. Unfortunately, the trains are always packed.
Heidrun Ingrid Beck

Heidrun

Jun 2024
Verified booking
5/5
Mrs Jane Vincent

Mrs

Jun 2024
Verified booking
2/5
Bought tickets at station assuming they would be emailed directly to me. Took 30 mins plus to be able to access tickets .
Oleksandr Krugliak

Oleksandr

Jun 2024
Verified booking
1/5
Due to late arrival of my flight i lost 2 tickets and can't refund money for them.
Lia Lanzoni

Lia

Jun 2024
Verified booking
4/5
Arlene M Rochford

Arlene

Jun 2024
Verified booking
4/5
Everything was fine. It saved this time at the station from figuring out the machines to purchase our tickets
Fabio Panicucci

Fabio

Jun 2024
Verified booking
5/5
Evangelos Vlasopoulos

Evangelos

Jun 2024
Verified booking
5/5
Sumit Kumar Singh Pal

Sumit

Jun 2024
Verified booking
1/5
Why on earth would it take 2 hrs to comfirm the ticket. This website is clearly a scam.
Ute Quadt

Ute

May 2024
Verified booking
5/5
On time and clean. A bit crowded, not everyone had a seat, but it couldn't be quicker. ⭐⭐⭐⭐⭐
andre roussel

Andre

May 2024
Verified booking
5/5
Easy to find, easy to navigate, good price. I'll be back!
Thomas Treber

Thomas

May 2024
Verified booking
5/5
Fast and unproblematic transfer. The train from the airport to Rome was overcrowded but everything worked perfectly. The return journey was very relaxed.
Yusuf Goktas

Yusuf

May 2024
Verified booking
4/5
Elisabeth  Ninke

Elisabeth

May 2024
Verified booking
4/5
Sofia Maria Lima

Sofia

May 2024
Verified booking
5/5
LABASSE Isabelle

Labasse

May 2024
Verified booking
1/5
Plane late baggage late I missed the teain because I couldn't change the time on the app which wasn't working I finally took a cab I won't book this kind of service again
Sari Riistaniemi

Sari

May 2024
Verified booking
5/5
Bastiaan Visser

Bastiaan

May 2024
Verified booking
1/5
At the station ordered the ticket. I wanted to take the train immediately. Ticket received took so long that I had to buy a new ticket on the spot. I didn't want to miss my train. Why don't I get the ticket right away? And why isn't the waiting time displayed? I want a refund. I have not been able to use the ticket I ordered.
Megan Reid

Megan

May 2024
Verified booking
2/5
I did not know you had to download the app to get the ticket. It took forever to get the tickets. Almost missed the train.
SOFIA KARAKYKLA

Sofia

May 2024
Verified booking
5/5
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Sonja Heinrich

Sonja

May 2024
Verified booking
4/5
Eva Slavíková

Eva

May 2024
Verified booking
4/5
CONTI STEFANO

Conti

May 2024
Verified booking
5/5
Leonardo is perfect for airport to train station!! Also assistance was great! I had to change ticket front desk lady help me with perfect timing!! Thank you! Recommended 100%
Jürgen Siegfried Tacken

Jürgen

May 2024
Verified booking
5/5
Mladen Brajkovi?

Mladen

May 2024
Verified booking
4/5
Roman Galler

Roman

May 2024
Verified booking
5/5
Vince Pelote

Vince

May 2024
Verified booking
4/5
Shining Sophie Liu

Shining

May 2024
Verified booking
1/5
We were able to book train tickets for a certain time, but the tickets arrived much later, so we couldn't take the train and had to book the ticket twice on the spot. There was no indication at the time of booking that it could take 2 hours to process the ticket! There were also service charges. Absolute cheek.
Tory Grant

Tory

May 2024
Verified booking
1/5
Ticket was sent after train time so I had to buy new ticket
sandra manafort

Sandra

May 2024
Verified booking
4/5
Roman Latiok

Roman

May 2024
Verified booking
4/5
Mathilda Bremke

Mathilda

May 2024
Verified booking
1/5
Every train was canceled and we were not able to get to Roma termini. There was no positive experience
Grazia Maria Elena Cecchini

Grazia

May 2024
Verified booking
5/5
Kanta Yanagi

Kanta

May 2024
Verified booking
4/5
Albertus Leonardus van der Klaauw

Albertus

May 2024
Verified booking
4/5
Good and friendly help at check-in with leonardo at the station near the airport
Darius Surplys

Darius

May 2024
Verified booking
4/5
Carina Wärn

Carina

May 2024
Verified booking
1/5
I had booked a ticket and put Rome and Fiumicino Airport in the wrong direction, I couldn't reverse it and I lost 38 Euro och 400 swedish crowns. Bad!
Sabine Hischke

Sabine

May 2024
Verified booking
4/5
Anselm Stalder

Anselm

May 2024
Verified booking
3/5
Headout Guest

Headout Guest

May 2024
Verified booking
4/5
Monica Massini

Monica

May 2024
Verified booking
5/5
Nina Galan

Nina

May 2024
Verified booking
1/5
I took a train earlier, but could not change the ticket because the confirmation/ticket from Headout would not have arrived in time before the start of the journey (20-30 minutes). The conductor charged us 64 euros per person because the ticket was not valid!!! I will no longer book through Headout....
konstantinos Tsatsos

Konstantinos

May 2024
Verified booking
5/5
Rupp Anton Josef

Rupp

May 2024
Verified booking
4/5
Pleasant ride, good service, everything went very well
sergio otavio de toledo ferrao

Sergio

May 2024
Verified booking
4/5
Laura Mitterberger

Laura

May 2024
Verified booking
1/5
Ladies and Gentlemen, I would like to complain about my recent experience buying tickets for the Leonardo Express from Rome airport to Termini station. On May 8, I decided to purchase the tickets online on the spot, thinking that this would result in faster receipt and I could avoid the long lines at the ticket counter. Unfortunately, this was not the case. Although I bought the tickets online, I only received them too late by email, which meant that I was forced to buy tickets again at the ticket counter. Had I not purchased additional tickets, it would have been impossible for me to catch the train on time. I am very disappointed with this service as I had hoped to save time by purchasing online. Instead, this resulted in unnecessary inconvenience and additional costs for me. I would like an explanation for this delay and expect a reasonable solution to this problem. Yours sincerely, Laura Mitterberger
Erwin Brouwers

Erwin

May 2024
Verified booking
4/5
Fast connection to downtown. Fairly cheap tickets.
Von morstein

Von

May 2024
Verified booking
1/5
Tickets for the Leonardo Express are offered online for short-notice travel times, and only after booking do you find out that it can take 2 hours to issue the tickets! You can't do that!!!! My tickets were then delivered 8 minutes before the train departed! Without the certainty of getting the tickets in time, I then bought the tickets at the counter! So I paid for everything twice. They refuse to cancel the tickets that were demonstrably not used!
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Giuseppe Brianese

Giuseppe

May 2024
Verified booking
5/5
Peter Njoroge Mburu

Peter

May 2024
Verified booking
5/5
ZAOUI Cédric

Zaoui

May 2024
Verified booking
1/5
J ai été verbalisé de 128 euros, inadmissible
gianni beghelli

Gianni

May 2024
Verified booking
1/5
I paid a ticket for a train that left after 20 minutes except to find out later that you would send the ticket after a few hours so well after the departure time .A real scam .
Gloria Bagnarelli

Gloria

May 2024
Verified booking
4/5
Pierre Steinbrenner

Pierre

May 2024
Verified booking
2/5
The ticket was booked online, after booking we received a confirmation that processing can take up to 2 hours. We booked about 15 minutes beforehand. Then 1 minute before departure we received an email - train missed, €33 otherwise spent. I cannot recommend this service. Bad. If the next step is to be excellent, then the customer must be clearly informed of this.
AMMAR GUMAA ALHASAN

Ammar

May 2024
Verified booking
5/5
Carmel Moore

Carmel

May 2024
Verified booking
4/5
Thomas Teifer

Thomas

May 2024
Verified booking
4/5
Jenny Gärtner

Jenny

May 2024
Verified booking
3/5
I had a lot of problems installing the app on site and getting the tickets displayed as a PDF. The time pressure is enormous, as you can only take the train you have booked.
Cadalen Karine

Cadalen

May 2024
Verified booking
5/5
Dominique Schibler

Dominique

May 2024
Verified booking
4/5
Hat gut funktioniert! Man musste nicht anstellen beim Ticketschalter.
Angeliki Papapanagiotou

Angeliki

May 2024
Verified booking
5/5
The train was very clean and the staff very helpful!
Headout Guest

Headout Guest

May 2024
Verified booking
5/5
Schulz Angelika Christine

Schulz

May 2024
Verified booking
5/5
Andrea Haßelbeck-Engler

Andrea

May 2024
Verified booking
4/5
Hat prima funktioniert. Konnten vor Ort noch die Uhrzeit anpassen, da wir früher dort waren als erwartet!
Nasry Joseph

Nasry

May 2024
Verified booking
5/5
Louisa Zoe Matzinger

Louisa

May 2024
Verified booking
3/5
Mickael Bourget

Mickael

May 2024
Verified booking
4/5
Andreas Somnitz

Andreas

May 2024
Verified booking
4/5
Station gut und einfach zu erreichen....unkompliziert und schnelle Anbindung nach Rom HBF
FRANCK RESLIN

Franck

May 2024
Verified booking
5/5
Valerii Stepanenko

Valerii

May 2024
Verified booking
5/5
 RINGENBACH BOURRUT LACOUTURE ISABELLE

Ringenbach

May 2024
Verified booking
4/5
Roberto Biggio

Roberto

May 2024
Verified booking
5/5
Lynette Bibbee

Lynette

May 2024
Verified booking
5/5
When we arrived at the airport we were running late and the woman at the gate went out of her way to help us get new tickets and guide us to the correct train.
Colette Prudent

Colette

May 2024
Verified booking
4/5
Personnel à l'écoute. Facilité et rapidité pour aller à Rome
Stephanie Wagenführer

Stephanie

May 2024
Verified booking
4/5
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