Combo Guided Tours with Entry Tickets: Hagia Sophia + Topkapi Palace or Basilica Cistern

I arrived 20 minutes before my 10:00 a.m. tour at the Cafe location specified. I showed the representative the ticket on my phone and gave him my name. He wrote me out a ticket and told me to join the group that was just leaving. My ticket said fast track and did not mention a guided tour. I told the representative that I did not think this was the right tour. He insisted it was and that I needed to join the group leaving at that moment. It was a large group and I was unable to speak to the tour guide. Once we were in the palace and before we entered the Harem, I did speak to the guide and he said I was on the wrong tour. He tried to reach my tour by phone, but they had already left and were somewhere on the grounds. He gave me admission to the Harem and told me to speak to the Cafe representative when I left the palace. I did go back and they said that I would have to contact the office for a refund. I asked about the second tour to Hagia Sophia that I had purchased as part of the combined ticket and they directed me to another cafe. When I arrived there, the representative directed me to the tour guide and I was told that I had to join a tour that was going to the Blue Mosque and the Hagia Sophia or forfeit my outing, so I did join the tour though I had already toured the Blue Mosque. Altogether, it was a confusing and frustating experience.

It was seamless experience to buy the tickets and I was able to get to customer support on chat easily, first interaction was with the support team was on Sat, Jan 11 night Istanbul time and they told me they will resolve it within 12 hours. I did chat next day morning with chat agent again and she mentioned it will take another 24-48 hours. It was too late for us as we were planning to leave on Sunday, Jan 12.

Good guide though but ticket instructions were unclear for topkap cafe

Not good

The guide at St. Sophia was very hurried, there were other groups around us with whom the guides spent much more time giving more explanations. The Topkaki Palace guide fully met our expectations, he was nice, friendly and very professional

I booked a combo guided tour Hagia Sofia and Topkapi palace, few days before arrival. Booking was incredibly easy and the payment quickly. We was about to miss our trip because of a bunch of airplanes delayed, but finally we did it safely. First tour was to Hagia Sofia, at 10.00 am, with a great girl guide named Buse. On time, great organized, pleasant people. We was more than thankful for it. The second tour, with another guide, Denis, also a great guy, at Topkapi, 12.00 am, needed more than 2 hours. We definitely recommend headout in Turkey, easy to access and trustful!! Enjoy it!

The guides were very well versed in the asp ts of the buildings

Great to skip the line and not be waiting for so long. Helpful Guide.