Entry to Hagia Sophia & Topkapi Palace Only

I arrived 20 minutes before my 10:00 a.m. tour at the Cafe location specified. I showed the representative the ticket on my phone and gave him my name. He wrote me out a ticket and told me to join the group that was just leaving. My ticket said fast track and did not mention a guided tour. I told the representative that I did not think this was the right tour. He insisted it was and that I needed to join the group leaving at that moment. It was a large group and I was unable to speak to the tour guide. Once we were in the palace and before we entered the Harem, I did speak to the guide and he said I was on the wrong tour. He tried to reach my tour by phone, but they had already left and were somewhere on the grounds. He gave me admission to the Harem and told me to speak to the Cafe representative when I left the palace. I did go back and they said that I would have to contact the office for a refund. I asked about the second tour to Hagia Sophia that I had purchased as part of the combined ticket and they directed me to another cafe. When I arrived there, the representative directed me to the tour guide and I was told that I had to join a tour that was going to the Blue Mosque and the Hagia Sophia or forfeit my outing, so I did join the tour though I had already toured the Blue Mosque. Altogether, it was a confusing and frustating experience.

Good guide though but ticket instructions were unclear for topkap cafe

Not good

The guide at St. Sophia was very hurried, there were other groups around us with whom the guides spent much more time giving more explanations. The Topkaki Palace guide fully met our expectations, he was nice, friendly and very professional

I booked a combo guided tour Hagia Sofia and Topkapi palace, few days before arrival. Booking was incredibly easy and the payment quickly. We was about to miss our trip because of a bunch of airplanes delayed, but finally we did it safely. First tour was to Hagia Sofia, at 10.00 am, with a great girl guide named Buse. On time, great organized, pleasant people. We was more than thankful for it. The second tour, with another guide, Denis, also a great guy, at Topkapi, 12.00 am, needed more than 2 hours. We definitely recommend headout in Turkey, easy to access and trustful!! Enjoy it!

The guides were very well versed in the asp ts of the buildings

All was good. Our guide Haluk was very entertaining and knowledgeable. We enjoyed our experience of hagia sophia but we thought he will take us to topkapi palace also. But there was another guide for the palace.

The guides were very friendly and explained things very well.

The guide were very knowledgeable

My tour was not guided at the Hagia Sophia. The "guided tour" was performed outside and the guide gave false information about the Topkapi palace. He informed to meet back at the Dsign Cafe after the Hagia Sophia tour. The tour was supposed to start at 12pm but actiallt took place half an hour later. After the self-guided tour inside the Hagia Sophia, I went back to the meeting point & was informed that the tour had already begun (it was around 2:10pm) and that I'd have to just get the ticket at some other meeting point. Both venues were extremely packed with long waits to get in. I really did not enjoy this experience. Will not recommend booking through this website.

The topkapi Palace tour guide was unpleasant and he did not really know what he was talking about. We found the information on the signs more informative than him. The Hagia Sophia tour guide talked outside about unrelated buildings that we were not interested in. Then the Hagia Sophia was not a guided tour as it would have been expected from the tour description. Lastly the guide saw the line and he did not want to facilitate our entry into the Hagia Sophia, he only complied after the group complained that it is unacceptable that he leaves because everyone had set weekly schedules.

Tour guide didn't go inside the mosque.

I sent in my request for full refund that was given to me at the site. But haven't heard anything back. I was given the wrong meet address on the email so I had to pay for 2 taxis once I spoke to someone in the phone who said the meeting was changed. She talked to the taxi driver and sent a link that was still wrong! I even was talking to her the whole time I was walking to the meet up and sent pictures where I was until I got there. She said other people had the same problem and she made them aware I was on my way. The venue person said they left and I would have to go somewhere else, Plus it would not be a guided tour that I paid 99.00 USD for. But just take me there! She told me I would get everything refunded to me and gave me the link. But still.... no reply 2 days later