Auschwitz-Birkenau Guided Tour with Lunch & Hotel Transfers from Krakow Center

It was very well organised and very well informed,I would have liked just a little more time to have taken more in and to have read more information but I also understand that it was very busy and it certainly did not take away from my experience.The guide was so helpful and friendly.A very worthwhile visit.

Everything was fantastic! Tour guide was so knowledgeable, my only problem was because our time changed I felt like it was abit rushed

First of all I had booked the field trip in Italian, the day before I was notified that the field trip would be in English. I had booked at 11:30 a.m., the only field trip available was at 6 a.m. I had requested a ham sandwich, was given pan carre with jam. I had requested a ride back to the hotel, was dropped off 2 km away.

everything ran smoothly from the pickup to the drop off.AT Cracow are a good provider.hats off the Woieck who was responsible for the logistics

The organization of the whole day is excellent, the only jarring note was that having booked the tour with an Italian guide, we were told two days before that it was no longer available and would be in English. Not a small change. Also, the bus does not take you back to the pickup location but you have to be careful to get off at the right stop.

Really nice museum excellent Italian guide, knowledgeable and kind. It really deserves. Less satisfied with the organization. At 4 p.m. a message arrives that the next day's trip from 9 am is moved to 12 p.m. with change of pickup point. Take it or leave it. Obviously there is no choice we take. The day of the tour At 8 am an email arrives to report at 8:50 am to the pickup point (as per the first version.) Get up in a hurry, try to get answers via tel and via wa. Nothing. Rushing to the pickup point(will it be the first or the second? Boh) we run first to one then to the other. No one knows anything. I then ask a guide from another tour who kindly and willingly explains to me that in any case we must listen to the message via wa and not the one via email. At 10 We return and cross our fingers (from wa and tel still no response) In any case very nice tour but better coordination is appropriate. And more communication possibilities.

Minibus pick up & drop off with packed lunch. Guide very good. Hour half at each camp. Found fast paced. A lot of walking. Anyone with mobility issues may find difficult.

The visit at Auschwitz was a bit fast. I wish we had more time to see the museum better, the guide was walking fast and we were a big group

The process was very clear, an all round proffesional impression was given. The sandwiches left a lot to be desired though.

Was a great experience. The bus could have been bigger or more comfortable and the the guides could provide some commentary during the tour but this wasn't offered. Lunch was a nice inclusion but it did not resemble the lunch in the photos on the bus and did not have all the components that it was advertised as having. Overall was a harrowing but important place to visit and the tour itself was excellent.

Thomas was very helpful and informative, nothing was too much. Informative trip from start to finish our guide Margaret was exceptional . We would 100% recommend this company.

The museum itself was very interesting and impressive to see. Unfortunately we were not satisfied with the service provided by the company. The tour was way to hectical and there was little time given to process the tragic things we saw there. Less people per group / per guide would be great to make sure everyone can get their questions answered. The tour is on a too commercial basis, which is sad to see, regarding the sad stories of the place you visit.

The guide was excellent and the place should be visited by everyone. A real punch in the gut. However, there should be more time in each room and especially in birkenau which was too rushed.

Early tour from 11:30 a.m. to 7 a.m., pickup at the hotel did not happen. The tour schedule was disrupted, in return the guide was outstanding.

All went well except the emails sent to thw team before that never answer And then the logistics they mentioned pick up at the hotel and this never happened And was not clear why

Our guide Daniel on the coach was lovely and super helpful. We then had a different tour guide round Auschwitz and Birkenau who was super helpful and really informative. He spoke with so much emotion behind it and it was really moving

All the above was great the transport driver friendly and Daniel the guide on transport was also friendly and informative. The lady tour guide was also very knowledgable and pleasant, however there are too many tours going on at same time overlapping each other and not enough time to take in the emotional moments that the place signifies. Need to give time between each tour. Lunch included was a packed lunch not great.

Mobile information and update was good. The trip was well organised and the lunch box was rearly nice. An overall enjoyable experience.

Maria - our guide - was fantastic. So knowledgeable and empathetic. Shame that two people were late back and delayed our experience, but that wasn't the tours fault!

The experience was memorable and at the same time our guide met our needs and managed to give us all clear and comprehensive information. ONLY FLAW: THE TOUR HAD BEEN BOOKED AT 9 H BUT IN ADDITION TO HAVING ANTICIPATED IT TO US 2 H BEFORE, THE AGREEMENT WAS NOT KEPT, ACCOMMODATING US OF THE EXPENSES TO MOVE US. OTHERWISE EVERYTHING OK