From Krakow: Auschwitz-Birkenau Guided Tour with Hotel Transfers

It was insightful. No problem with bus or driver. Surely the guide speaks better english, than if speak Polish, except she kept confusing me every time she said pre-ZONErs. I couldn't figure out who this group of people were until I was farther away and barely heard her. Much to my surprise, she was actually saying PRIZoners.

It's a must-see historical tour, but unfortunately we found the Birkenau camp a bit rushed, and would have liked to see the children's barracks for example. I still recommend the tour

The guide is really good, she masters her subject very well and guided us through the tour with great professionalism, ending with a very nice personal conclusion that made us think about the future of humanity.

Very beautiful and touching experience. Very good guide who accompanied us (sorry I can't remember the name!!!).

Headout kept in touch with us throughout the process, with information and reminders about pick up times , documents needed etc. our guide Susanna was great . In Auschwitz despite the number of visitors all was well organised. Our guide was fantastic - well informed and very respectful of the task.

Very informative tour, the whole experience was brilliant. Hotel pick up and drop off, key information sent through the day before the tour. Very friendly driver, highly recommend!

The purchase of tickets was easy from Headout Tours and the follow-up coordination provided by the tour operator was amazing as my cell phone did not work but they left a message with front desk to advise of time change of tour. The van driver was amazing picking us up and coordinating food for us. The tour guide I would guess was the best one there as he was full of knowledge with even the smallest detail, I observed other tour guides just flying by the exhibits and we were not, he had taken his time. I would rate this whole experience as a 10 out of 10. Jean Duguay Canada

Other than a change in the timing from the AM to PM tour, everything was on point. Coach driver was great and our tour guide was very knowledgeable. The tour itself was amazing

The friendliness and helpfulness of our driver was outstanding! Otherwise, the tour was poorly organized, when I book with a transfer, I expect the means of transport to remain on site and not carry out further transfers in between, so that I still have to wait 55 minutes for the pick-up at the end of the tour. And only bringing the departure forward by about 1 hour and then picking us up 25 minutes late is an indication of extremely poor tour planning.

Everything! The tour guide was amazing she shown and told us so so much! Such a sad heart breaking experience but such an eye opener

Our driver Jabba was great and accompanied us to the guide on site. He sent us a message to confirm his arrival time in the morning. The guide was very committed to the history of the camp. The visit was very interesting. It's a site that commands respect and contemplation. Visit as described

Pickup time and travel organized perfectly! Nothing to say, we saw everything in an organized and precise way.

The tour was good, as was the guide. It would just have been nice to have a little more time alone to look around again in peace and let the place take effect on you.

The transfer was super smooth and swift. We got super clear information every step of the way so we always knew what was expected of us to make this experience easy. It was really nice to have everything taken care of so well.

Comfortable vehicle for the transportation. Not too much time waiting for tour to start on arrival. Small hiccup with meeting time which local operator resolved.

A very moving and challenging experience, with a very knowledgeable and well-informed guide. Pick-up and transfer from Krakow to Auschwitz went very smoothly, with a very helpful and efficient driver. The only 'blip' in the process was that once we had booked and paid for a 9.00a.m. pick-up online, we immediately got an email saying, ' Due to circumstances beyond our control, the pick-up time is now 5.55a.m.' When I rang to query this, the lady on the other end said there was nothing they could do. Given the nature of the museum that we visited, though, it seems churlish to complain too much, and I would certainly say that anyone visiting that area should visit Auschwitz/Birkenau.

The ticketing performance was very poor. I had a change of plan by telephone with a promise of airport drop-off which didn't happen. All very confusing. The actual mini-coach ride was fine and the experience was very good - it made everything we had seen in films and TV much more real.

Everything around the trip was well organized. Communication was clear, timely and prompt. The guides themselves were also very friendly and helpful. We had a great tour and definitely recommend others to book here as well.

This was a wonderful tour. The driver picked me up right outside my hotel right on time and was very helpful in telling us where to meet him after the tours. The tour guide was very knowledgable and was very nice. Would recommend this tour.

An emotionally overwhelming visit, with a clear and in-depth explanation from the guide with exceptional fluency in Spanish.